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ASIA'S #1 MEGA EXPO FOR CX, MARKETING & DIGITAL EXPERIENCE COMMUNITY

March 29 - 30, 2023 | Suntec Convention and Exhibition Centre, Singapore
Claim Free Theatre Tickets
NEXT GEN CX AGENDA
Register for Next Gen CX
 * HOME
 * ABOUT
   Covid Safe
 * NEXT GEN CX
   Next Gen CX Premium Conference Next Gen CX Agenda Brochure Next Gen CX Day
   One Agenda Next Gen CX Day Two Agenda
 * FREE THEATRES
   4 MUST ATTEND THEATRES Customer Show Asia Theatre Brochure Claim your free
   seat! Customer Service Excellence Theatre (Day One) CX Metaverse Theatre (Day
   One) Mobile Marketing Theatre (Day Two) Mobile Shoppers & Payments Theatre
   (Day Two)
 * SPEAKERS
   Advisory Board Next Gen CX Speakers Customer Service Excellence Speakers CX
   Metaverse Speakers Mobile Marketing Speakers Mobile Shoppers & Payments
 * SPONSOR & EXHIBIT
   Why Exhibit? Customer Show Asia Attendee Overview Next Gen CX Attendee
   Overview Sponsorship & Exhibition Guide Floor Plan CX Asia Industry
   Benchmarking Report - Conducted March 2022 Why Sponsor all 3 CX events?
   Sponsors & Exhibitors
 * RELATED EVENTS
   CX Asia Week 2023 - Conference (21-24 Nov) Customer Contact Week Asia 2023 -
   Conference (13-16 June)
 * DISCOVER CONTENT
   Industry Benchmarking Report - Conducted Dec 22 (NEW!) The Era of Choice
   (NEW!) Predictive CX in APAC (NEW!) Guide to Multi-Generation CX (NEW!) The
   Future of Customer Engagement Hubs in Asia and more
 * BLOG
   CX Capabilities in the Metaverse Deep into Customer Service Excellence CX
   Leader's Advice for Multi-Gen How are Consumers in APAC discovering Brands?
   How Popular is Online Shopping in APAC? and more
 * PARTNERS
 * REGISTER

#CustomerShowAsia


Attend and Stand A Chance To Win $4000 cash!
Theatre Attendees included. Lucky Draw prizes are sponsored
by Aircall and Tealium



Sign Up for Free Theatres!


JOIN US AT THE CUSTOMER SHOW ASIA! 

THIS MEGA EXPO WILL BE ASIA’S #1 GATHERING FOR THE REGION’S CX, MARKETING &
DIGITAL EXPERIENCE COMMUNITY, CONSISTING OF AN EXTENSIVE ARRAY OF CUSTOMER &
MARKETING TECHNOLOGY / SOLUTIONS EXHIBITORS, PREMIUM CONFERENCE, AND THEATRES
CENTRED AROUND TOPICS THAT IMPACT OUR CUSTOMERS’ DAILY LIVES. 

THERE WILL BE SOMETHING FOR EVERYONE INVOLVED IN THE CUSTOMER JOURNEY!


Exhibition Packages
Next Gen CX Event Brochure
Customer Show Asia Full Agenda


WHAT CAN YOU EXPECT?

1000+



Attendees



90+



Speakers



60+



Sessions



50+



Exhibitors



5



Tracks



1



Mega Show






CONFERENCE & THEATRES

ASIDE FROM THE EXHIBITION, THIS MEGA EXPO WILL FEATURE A PREMIUM CONFERENCE -
NEXT GEN CX, AS WELL AS 4 THEATRES. WITH 5 HOTTEST CUSTOMER JOURNEY TOPICS, GET
READY FOR TWO FRUITFUL DAYS OF COMPREHENSIVE CONTENT, THE LATEST TECHNOLOGY
SHOWCASE AND INSPIRATIONAL TAKEAWAYS!




Next Gen CXTheatres (Limited Complimentary Seats)


KEY THEMES



Defining the “Next-Generation” Digital Native Customers



Creating Excellent CX and Service in a “Digital Experience Economy”



Leveraging Customer Data, Analytics & Insights



Streamlining the End-to-End Customer Journey



Influencing Customer Loyalty, Engagement and Satisfaction



Creating Virtual Everyday Experiences in the Metaverse



Embracing Conscious Consumerism & Social CX



Harnessing Customers’ “Everyday” Technology


Next Gen CX Agenda


NEXT GEN CX PREMIUM CONFERENCE SPEAKERS

Prithu Srivastava

Chief Customer Officer

DHL Supply Chain APAC

Lim Woan Shyuan

Head of Client Services

UOB Kay Hian

Michelle Tilano

Head of Customer Success

Novelship

Saim Yeong Harng

CEO

CardsPal

Su Yin Neo

Chief Executive Officer

Singapore Post Ltd

Prem Ganesan

Director, Customer & Industry Workflow

ServiceNow

Prakash Ramamurthy

Chief Product Officer

Freshworks

Su Yin Neo

Chief Executive Officer

Singapore Post Ltd

Maria Charisma Yap

Store General Manager

Burberry

Dhruv Mehrota

Head of Digital & Integrated Marketing Asia for Safety & Industrial Business
Group

3M

Choo Wai Khuan

Head of Information Technology

Etiqa Insurance

Lolitta Suffian

Group Head of Customer Experience

Telekom Malaysia Group

Katherine Desbaillest Braha

Chief Brand Officer

Saladstop!

Babul Balakrishnan

Head of Customer Care

Thunes

Pascal Gerard Daniel

Head of Customer Success, Asia Pacific & Japan, Nokia

Nokia

Judson Teo

Head of Marketing (New Verticals)

Foodpanda

Olga Quiros

Director, Customer Operations – Asia Pacific

Expedia Group

Fernando Loureiro

Head of Brand Marketing & Communications, SEA & India

Ampverse

Anjali Kalia

Assistant Vice President – Digital Excellence

IHH Healthcare

Scott Tan

Head of CRM

Shopback

Neelesh Shanbhag

CIO & VP of Business Technology

Janssen APAC

Lyndon Morant

Marketing Director, Integrated Marketing Communications (IMC)

Colgate-Palmolive

Devendra Shivhare

Head & Director of Marketing Technologies - Asia Pacific

The Coca Cola Company

Zhuo Libai

Product Design Lead

Autumn

Alp Altun

Head of Transformation Programme

Prudential

Terence Yow

Managing Director

Enviably Me (Melissa brand of fashion footwear)

Ksenia Martella

Global Group Marketing Director

H&H Gorup

Sandra de Zoysa

Group Chief Customer Officer

Dialog Axiata

Sreeratha Govindasamy

Head of Customer Care

Philip Morris Malaysia

Kenji Narushima

Chief Strategy Officer

CARRO

Dowan Kim

Head of Growth Partnerships, Singapore and Malaysia

TikTok

Gladwin Ngo

Director, Performance Marketing

Crimson Education

Ryan Mascarenhas

Group Chief Customer Officer

bolttech

Michelle Liew

Head, Group Customer Experience & Channel Management (GCXCM), Group Retail
Banking

RHB

Cheong Wei Quan

Regional Director of Marketing and Brands, SEA

Millennium Hotels and Resorts

Roel Van Criekinge

Head of CX – Business Planning & Performance Steering

IKEA SEA & Latin America

Jane Tyzack

Former Lead - Customer Experience, Barwon Water

Current, Founding Director Change Playbook.

Dr Khoo Eng Tat

Principal Investigator at Immersive Reality Lab

NUS

Michelle Randall

CMO

Playvox

Louis Tan

General Manager, Customer Operations

Shell

Sandra de Zoysa

Group Chief Customer Officer

Dialog Axiata

Prakash Mishra

Head of Customer Excellence-Southeast Asia and Singapore

Merck Group

Jaslyin Qiyu

Head of Client Marketing, Channels and Content

Citibank Singapore

Nikolaus Ong

Chief Operating Officer

COMOCLUB.COM

Arjun Kandikuppa

Global Head of CX Operations

tiktok

Joey Tan

Head of Customer Experience

GXS Bank

Arun Godiyal

Lead Digital Platforms and MarTech (Singapore)

Standard Chartered Bank

Bipasha Minocha

Group Chief Marketing Officer

EtonHouse International Education Group

Jeannette Ho

Vice President, Raffles Global Brand Strategy & Strategic Partnerships

Accor Group

Donovan Chee

Head of Marketing & Communications, SEA

BUREAU VERITAS

Jane Leong

VP of Data & Growth,

Love, Bonito

Darryl Su

Vice President of Sales, Asia

Tealium

Malcolm Koh

Global Director, Customer Experience Practice, Transformation & Customer
Engagement

Zendesk

Irene Lim

AVP Customer Relations

The Ascott Limited

Miguel Rivera

Next Generation Engagement Head APAC & EMA

Novartis

Katja Forbes

Head of Client Experience

Standard Chartered Bank

Serene Lee

Vice President & Head, Customer Experience

JustCo

Wilmer Ryan Cu

Marketing Director, Asia Pacific

Wella Company

Joseph Tsao

Head of Customer Experience

PRISM+

Mukesh Patnaik

General Manager – Marketing B2C Foods

Olam

Denise Tan

Marketing Director

MHC Asia Group

Ricky Chau

Chief Strategy & Customer Officer

CBC Tech

Jinen Jain

Sr. Director - Products & Solutions

Moxo

Heng XiaoQi

Category Manager, Marketing Lead

Carousell

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View All Speakers


ASIA’S #1 LARGEST ECOSYSTEM FOR ALL THINGS CUSTOMER RELATED



Bringing 8 tracks into one to host the largest & most influential CX show 

Next Gen CX Agenda
A HUGE THANK YOU TO OUR:


FOUNDATION PARTNER






EXHIBITORS




EVENT PARTNERS



IN PARTNERSHIP WITH :



CONNECT WITH US



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