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Atera MSP Atera IT Department Release Notes Special Notices FAQ (Frequently
Asked Questions)

First Steps Your first steps in Atera to get you up and running quickly as
possible

Remote Monitoring and Management (RMM) Set up Threshold and IT Automation
profiles, alert settings and live manage your devices

Professional Services Automation (PSA) Create new Customers, Contacts and
Contracts and start using the ticketing system in Atera

Remote Access How to use the remote access tools in Atera: Splashtop, AnyDesk,
TeamViewer and ScreenConnect

Add-Ons and Integrations Overview on Atera's add-on's and 3rd party integrations

Mobile App Manage your devices and tickets anytime from anywhere with Atera's
latest Mobile App

Billing How to quickly utilize Atera’s billing capabilities in the most simple
and effective way

Atera Pro Tips Atera Pro Tips Articles

Reporting Take a closer look at the various reports you can generate in Atera
and share these with your customers/technicians

Monitoring and Management Monitor and manage your Atera devices

Service Desk Create sites and users so you can get started using the ticketing
system.

Remote access How to use the remote access tools in Atera: Splashtop, AnyDesk,
TeamViewer, and ScreenConnect

Reporting Take a closer look at the various reports you can generate in Atera
and share these with your customers/technicians

SLA See how to set up your SLA and business hours

Marketplace Overview of Atera integrations and Add-on's

Release Notes

General

Upgrades

Miscellaneous 'Refer a Friend' Program, use Atera's Feature Board and apply for
sales tax exemption

Administrative Settings Overview of the Admin section: enable 2FA, add/edit
technicians, create scripts, use Atera's APIs, add custom fields ...

API Atera’s API offers multiple methods of integrating and extending Atera’s
functionality.

General Questions General Questions

Pricing Atera Software Pricing

Remote Monitoring and Management (RMM) Frequently Asked Questions in Remote
Monitoring Management

Professional Services Automation (PSA)

Remote Access

Troubleshooting

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FREQUENTLY ASKED QUESTIONS

 * Is your solution a Saas (Software as a Service)? 3
 * Do you operate worldwide? 0
 * How does Atera compare with its competitors? 0
 * What is your pricing model? 2
 * Are there additional costs for each customer that I add? 0
 * Does Atera have CRM capabilities? 4
 * Do you have a Customer Portal? 0
 * What platforms do you back up? 6


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NEWS


YOU MIGHT ALSO LIKE


RELEASE NOTES: 2023

Welcome to Atera's Release Notes, where we keep you updated on all the latest
and greatest features ...

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ACTIVATE NETWORK DISCOVERY

Network Discovery finds all devices connected to a network (WiFi or ethernet).
It scans the entire n...

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ATERA'S MOBILE APP

Support your customers from the office, on-site, and on-the-go, with alert
monitoring, access to cus...

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STILL HAVE A
QUESTION?

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RMM

 * What is RMM?
 * Real Time Monitoring and Alerts
 * IT Automation and Scripting
 * IT Reporting and Analytics
 * Shared Script Library
 * RMM Mac Agent

PSA

 * What is PSA?
 * Helpdesk and ticketing
 * Reports and analytics
 * Flexible contracts and billing
 * Customer portal
 * AI ticket tagging

RESOURCES

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 * Events
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 * Support

COMPANY & LEGAL

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 * Careers
 * Contact Us

SOLUTIONS

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PATCH MANAGEMENT

   
 * What is Patch Management?
 * Comprehensive Reports


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