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Article
3 minute read 05 October 2022


THE TRANSPORTATION SECURITY ADMINISTRATION MAKES DIGITAL TRANSFORMATION HUMAN


HOW THE TSA’S DIGITAL ID SYSTEMS BUILD ON HUMAN TRUST TO ENHANCE AVIATION
SECURITY

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THE TRANSPORTATION SECURITY ADMINISTRATION MAKES DIGITAL TRANSFORMATION HUMAN


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The Transportation Security Administration (TSA) screens around 2 million
passengers per day, a number that is climbing steadily as pandemic-weary
travelers return to the skies. To help its transportation security officers
handle the growing travel volume and to streamline the screening process for
passengers, the agency is calling in reinforcements in the form of innovative
identity verification solutions that could, in certain cases, reduce the need
for passengers to even show their physical ID as they make their way through the
airport.

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 * Learn about Deloitte’s services
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Under a project that is being trialed at airports across the United States, TSA
is developing its next-generation credential authentication technology (called
CAT-2) that enables passengers to scan their own ID and have their picture
taken. TSA’s system ensures the ID is genuine, not counterfeit, and
biometrically compares the ID scan with the photo to ensure they are a match.
Passengers who are part of a DHS Trusted Traveler program such as TSA Precheck
or CBP Global Entry can skip scanning their ID entirely and have their photo
taken for comparison against biometric data they already submitted as part of
the enrollment requirements of those programs. TSA is also working closely with
various industry partners, including Apple Inc., to ensure mobile digital
credentials such as state-issued mobile driver’s licenses are securely
provisioned and interoperable with TSA’s checkpoint system.


Jason Lim, TSA’s identity management capability manager, says the program will
not only enhance aviation security but also help reduce friction at security
checkpoints because it takes something humans struggle with—repetitive tasks
that demand extreme attention to subtle detail such as checking IDs with minute
security features—and offloads it to machines, which excel at these kinds of
tasks.1 This, in turn, frees up the human workforce to focus on what it does
well, which is make higher-level decisions based on training, experience, and
situational context.

“Our philosophy for automation is building systems that use machines for what
they do best and save the cognitive bandwidth of humans for what they do best,”
Lim says. “We’re trying to optimize the process as a whole to divide and conquer
for enhanced security and better customer experience.”

Keeping the human in the loop in this way is a key part of building trust in the
process. A major focus of the project has been managing change and ensuring the
traveling public and the TSA workforce adopts the new tools. Facial recognition
technology has advanced so much in the last few years that the top-performing
vendors evaluated by the National Institute of Standards and Technology deliver
comparable results, Lim says. While the technical sophistication of the
artificial intelligence–enabled algorithm running behind the scenes is
important, the real test is whether people both trust and value its output.

“What we’re designing is an interface of trust between a human and a machine,”
Lim says. “Now you’re taking an input from a machine and feeding it into your
decision-making. If humans don’t trust machines or think they’re making the
right call, it won’t be used.”

TSA is currently planning the rollout of the project, which it expects will
begin in earnest in 2023. With thousands of screening lanes at over 400
federalized airports in the United States, it’s expected to be one of the
largest deployments TSA has ever executed. Strategically managing the deployment
of the technology will be important to its success, Lim says.

“While the scaling of the technology is difficult, the scaling of the deployment
and the behaviors around it is extremely challenging,” he says. “This is a
social-technical system we’re deploying.”

This article is an independent publication and has not been authorized,
sponsored, or otherwise approved by Apple Inc.

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ENDNOTES

 1. Interview with Jason Lim, identity management capability manager,
    Transportation Security Administration, June 14, 2022. View in Article


ACKNOWLEDGMENTS

Cover image by: Natalie Pfaff and Jim Slatton


TOPICS IN THIS ARTICLE

 * Transportation & Logistics,
 * Aerospace & Defense,
 * Tech Trends,
 * Emerging technologies,
 * Digital Transformation


TECHNOLOGY

Today, business and technology are inextricably linked. And keeping pace with
the emerging technology landscape can be difficult for even the most tech-savvy
leaders. Deloitte can help. Our technology professionals have deep experience
applying technologies to help you achieve your business goals. 

Learn more

MIKE BECHTEL

Chief futurist | Deloitte Consulting LLP
mibechtel@deloitte.com
+1 630 885 7501


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