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RESPECTING YOUR PRIVACY

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With your consent, we and our partners may use optional technologies that
collect data from your device and your browsing habits. They will be used to:

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 * Provide you with personalized offers

Note that certain technologies are mandatory to ensure the operation and
security of the sites.


For more details, consult our Digital data policy.

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Terms of use   |   Accessibility plan   |   Accessibility feedback process

© NATIONAL BANK OF CANADA. All rights reserved 2024.
® The NATIONAL BANK logo and POWERING YOUR IDEAS are registered trademarks of
National Bank of Canada.




Useful links




Change of address

Complaint settlement

Exchange rates


Interest rates

Help and contact




Contact us

Find a branch

Make an appointment

Help Centre

ABCs of security




Privacy and security

Fraud prevention

Privacy policy

Digital data policy

Identity theft and fraud prevention

Report wrongdoing

Lost or stolen card

Subsidiaries




National Bank Trust


National Bank Investments

Natbank


National Bank Financial

Divisions of National Bank Financial




National Bank Direct Brokerage


Private Banking 1859


National Bank Independent Network

News




Press releases

Financial news

Important notices - Personal

Important notices - Business

Careers




Life at National Bank

All Jobs

Students and Internships



Terms of use   |   Accessibility plan   |   Accessibility feedback process

© NATIONAL BANK OF CANADA. All rights reserved 2024.
® The NATIONAL BANK logo and POWERING YOUR IDEAS are registered trademarks of
National Bank of Canada.






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Terms of use
National Bank’s virtual assistant

When using our Virtual Assistant Service (the "Chatbot"), you accept these Terms
of Use, which are subject to change without notice. Furthermore, you agree to
consult these Terms of Use from time to time and acknowledge that your
continuing use of the Chatbot means that you have accepted any changes that may
have been made. Your continued use of the Chatbot means that you’ve read,
understand and agree to these Terms of Use, the Terms of Use for our website,
our Online transaction services, and to our privacy policy. You also understand
any other agreements that you have with us will continue to apply when you use
the Chatbot.

1. Our Services and your responsibilities

The Chatbot is an automated service which is integrated into our online banking
platform.

The Chatbot is preprogrammed to answer general questions concerning the use of
our online banking platform solely for informational purposes. The Chatbot is
not able to answer questions on personal monetary transactions or products you
hold with us.

By using the Chatbot, you understand and agree that:

 * The Chatbot does not provide financial advice or financial planning services.
 * The Chatbot does not conduct any banking transactions.
 * The Chatbot may not be able to answer all your questions. Therefore, it may
   not be able to provide you with the information you require. You must judge
   whether the answer provided responds to your question accurately. In the case
   of uncertainty, a customer service representative would be happy to help you.
   You can call us toll free at 1-888-483-5628 or 514-394-5555.
 * The Chatbot is not a complaint service. You cannot use the Chatbot to file
   complaints. If you have any complaints, you can contact us at the number
   indicated above.
 * We monitor, record and store the discussion that you have with the Chatbot to
   improve our interactions with our clients.
 * You will not provide the Chatbot with any confidential, personal, or private
   information. For example, you will not provide the Chatbot with your login
   information, PIN or other personal banking information.

2. Limitation of Liability

You acknowledge that we won’t be liable for any losses or damages that you may
suffer as a result of your use of the Chatbot, including if the Chatbot is
unavailable for any reason.

We cannot guarantee that the results obtained via the Chatbot will be accurate
and reliable and that the answers provided will meet your expectations.

We will not be held liable for damages you incur as a result of:

 * Any delay, error, interruption or omission on our part or any other event
   beyond our control.
 * Any deficiency or technical error or any unavailability of our systems and
   wireless networks.
 * Your failure to meet any of your obligations.
 * Any amendment to or suspension, refusal or blockage of the Chatbot.
 * Any decision or measure you take in response to information and data obtained
   via the Chatbot.
 * Any other damages you may incur that are not caused by negligence on our
   part.

3. Language

You have requested that these Terms of Use, and related documents be drawn up in
English.

4. Governing Law

These Terms of Use are governed and must be interpreted in accordance with the
laws in force in the province or territory where you reside. If you reside
outside Canada, the laws in force and the courts of competent jurisdiction are
those of the province of Quebec.


VIRTUAL ASSISTANT