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Submitted URL: https://www.royalsouthhantsutc.nhs.uk/
Effective URL: https://www.southamptonutc.nhs.uk/
Submission: On October 14 via automatic, source certstream-urgent — Scanned from DE
Effective URL: https://www.southamptonutc.nhs.uk/
Submission: On October 14 via automatic, source certstream-urgent — Scanned from DE
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</form>Text Content
Urgent Treatment Centre, Southampton The current wait time at the UTC is: up to 2 hours Updated on 14 October 2021 at 10:57 am WELCOME TO PRACTICE PLUS GROUP URGENT TREATMENT CENTRE, SOUTHAMPTON COVID-19 (coronavirus) update If you believe you have symptoms associated with COVID-19 – including a new continuous cough and a high temperature – you are advised to stay at home for 7 days. You should not try to book a GP appointment or attend your GP practice, unless your symptoms deteriorate and then you should access the NHS 111 online coronavirus service. There will be NO testing or treatment available for COVID-19 at the UTC. At the Practice Plus Group Urgent Treatment Centre, Southampton we have made numerous alterations to our practices to ensure your safety and the safety of our staff. Whilst at the UTC and while we to treat you, please adhere to the below social distancing guidelines: 1. Please attend alone as only those that require treatment will be allowed to enter the department (unless you are accompanying a child, you’re a carer for an adult or supporting a person that lacks mental capacity). 2. Screening at the entrance for signs and symptoms of COVID-19 has been introduced. This includes having your temperature taken and being asked a set of screening questions to ensure that you are not at risk of having COVID-19. 3. You will be encouraged to use hand sanitisers when you arrive and when you leave the service. 4. All patients that are required to be seen that potentially have symptoms of COVID-19 will be seen immediately and taken to an isolation room within the unit. 5. Please follow the social distancing signs that are on the floor to ensure you maintain a 2 metre distance whilst queuing to book in. 6. Please stand 2 metres away from the reception staff whilst you’re booking in. 7. If there is enough capacity within the department you will be asked to take a seat which are deliberately positioned 2 metres apart. If there is no capacity within the waiting area you will be asked to return to your car with a hand held buzzer until a practitioner is ready to see you. 8. All staff that consult with you and are less than two metres away from you will be wearing a surgical mask, apron and gloves. -------------------------------------------------------------------------------- At the Practice Plus Group Urgent Treatment Centre, Southampton we provide fast, convenient and expert care for any NHS patient with a minor injury or illness that is not life/limb threatening. Our team of skilled UTC practitioners and GP’s can offer treatment, advice and information for a range of minor injuries and illnesses. Our waiting times can be considerably less than emergency departments and if we are unable to help, we can refer or direct you to the most appropriate service. Patients are treated in order of priority rather than order of attendance. Call NHS 111 before visiting us to get an appointment at a specific time. Call us on 0333 999 7613* or use our contact form. *Please note that we are unable to provide clinical advice over the telephone. Calls may be recorded for quality and training purposes. OPENING HOURS Monday – Friday: 7.30am – 10pm Weekends and bank holidays: 8am – 10pm Last patient accepted at 9.30pm The UTC is open to all NHS patients, no appointments required. TELEPHONE 0333 999 7613 Calls may be recorded for quality and training purposes. Karte * Gelände Satellit * Beschriftungen Kurzbefehle KartendatenKartendaten © 2021 Nutzungsbedingungen Fehler bei Google Maps melden Kartendaten © 2021 WHERE TO FIND US Royal South Hants Hospital Level B, Brintons Terrace Southampton Hampshire SO14 0YG 0333 999 7613 We are located at the Royal South Hants Hospital. The entrance can be found adjacent to car park F, to the left of the main entrance on level B. Download our UTC map Please do not call Practice Plus Group Hospital, Southampton with enquiries about Practice Plus Group Urgent Treatment Centre, Southampton. The centre is based in a different part of the hospital and cannot help with UTC enquiries. In the first instance please read our FAQs. WHAT WE CAN SEE AND TREAT For adults and children, we are able to treat: * Recent Injuries ONLY * Stitch and close wounds * Dress minor wounds, cuts and grazes * Broken bones to arms, lower leg and feet * Sprains and strains * Wound infections * Minor burns * Minor head injuries * Minor eye injuries * Non COVID-19 related illness WHAT WE CAN’T SEE AND TREAT * Anything COVID-19 related * Chest pain * Breathing difficulties * Major injuries * Severe stomach pains * Severe allergic reactions * Overdoses * Alcohol related problems * Conditions likely to require hospital admission * Blood tests * Dental problems * Ear syringing * Sexual health * Long term conditions * Medication reviews * Contraception removal For these conditions you should go online and contact your GP or call 111. In an emergency, attend your nearest A&E or dial 999. FREQUENTLY ASKED QUESTIONS AM I ABLE TO GET THE MEDICATION I MAY NEED FOR MY CONDITION AT PRACTICE PLUS GROUP URGENT TREATMENT CENTRE, SOUTHAMPTON? Yes. Our Urgent Treatment Centre practitioners and GPs are able to prescribe the majority of medications you may need to treat your condition. You will then be able to take the prescription to any chemist as you would with prescriptions from your GP. HOW CAN I GIVE FEEDBACK AND COMMENTS AFTER MY VISIT? There are three ways in which you can provide feedback following your visit to the Urgent Treatment Centre. We encourage all of our patients to complete a short patient satisfaction survey during their visit, you can send a letter to the manager or send feedback via our Practice Plus Group website. CAN THE PRACTICE PLUS GROUP URGENT TREATMENT CENTRE, SOUTHAMPTON PROVIDE ME WITH A REPEAT PRESCRIPTION? The Urgent Treatment Centre has the capability to undertake repeat prescriptions in certain circumstances. However, we are not a routine repeat prescription service, this remains your GP surgery’s responsibility. I AM ALREADY RECEIVING TREATMENT FROM MY GP FOR MY CONDITION. CAN I COME TO PRACTICE PLUS GROUP URGENT TREATMENT CENTRE, SOUTHAMPTON FOR A SECOND OPINION? If you are already under the care of your GP for your condition, our team is unable to intervene in the care your GP is providing you. We will only see you if there has been a sudden change in your condition and we would assess you and get you back to see your GP as soon as possible. HOW WILL YOU KEEP THE DETAILS I SHARE WITH YOU PRIVATE? Like all health organisations we are legally obliged to maintain your confidentiality at all times, adhering to the Data Protection Act. This means that any information you share with us is stored safely and only used for the purpose of providing treatment for you. Information will not be shared with anyone else apart from your GP or other health care professionals that are relevant to your care. IS THERE FREE CAR PARKING AT PRACTICE PLUS GROUP URGENT TREATMENT CENTRE, SOUTHAMPTON? No. The car park is operated by Solent NHS Trust on behalf of the local NHS and operates a pay on departure system. CAN I HAVE AN X-RAY AT PRACTICE PLUS GROUP URGENT TREATMENT CENTRE, SOUTHAMPTON? Yes. We have an in-house diagnostic X-ray department which provides X-ray services during the same opening hours of Practice Plus Group Urgent Treatment Centre, Southampton. X-rays are available for arm and leg injuries. CAN I BEEN SEEN AT THE UTC IF I HAVE A HEAD INJURY? Yes. We are able to see patients with minor head injuries, however, if the patient has had a loss of consciousness they should attend the nearest emergency department or dial 9-9-9 for an ambulance immediately. HOW LONG ARE THE WAITING TIMES AT PRACTICE PLUS GROUP URGENT TREATMENT CENTRE, SOUTHAMPTON? The average waiting time at Practice Plus Group Urgent Treatment Centre, Southampton depends on the time of day, how many patients are waiting to be seen and the urgency of these patients. We aim for you to be seen within two hours but more often than not our patients are seen, assessed and discharged within one hour. CAN I SEE A DOCTOR AT THE URGENT TREATMENT CENTRE? Practice Plus Group Urgent Treatment Centre, Southampton will have a GP available between 10am – 2pm and 4pm – 8pm. If the Initial Assessment Practitioner deems it appropriate you will be allocated to the GP list. WHAT IS THE PROCESS TO BE SEEN AT THE URGENT TREATMENT CENTRE? On arrival at Practice Plus Group Urgent Treatment Centre, Southampton you will be asked by our reception team for your details which will be added to the computer system. The initial assessment practitioner will wait for your details to appear on their list and will then (within approximately 15 minutes) call you through to take a brief description of the reason you are attending. They will ensure that you are attending for a condition that we can treat and that you are safe to wait. If your condition is not appropriate for the UTC you will be given the appropriate advice of where to attend. You will then be asked to take a seat in the waiting room to be called by the next UTC Practitioner for a full assessment and to take more details of your condition, enabling them to treat and/or advise you. WHEN CAN I VISIT PRACTICE PLUS GROUP URGENT TREATMENT CENTRE, SOUTHAMPTON? Practice Plus Group Urgent Treatment Centre, Southampton is open from 8am - 8pm Monday to Sunday. Our last patient is accepted at 7.30pm. ENQUIRY FORM Notice: JavaScript is required for this content. Fields marked with an * are required Intro We are unable to give medical advice by email or via this form. For any clinical enquiries, please call 111. In an emergency, dial 999. Title * Select Mr Mrs Ms Miss Dr Other First name * Last name * Telephone * Email * Contact me by * Phone * Email What is your enquiry regarding? * Select Question about the UTC Send your feedback to us Apply for a job Other Additional information * I confirm that I read the privacy & cookies and how we handle your data policy and agree to the terms and conditions. * Confirm that you are not a bot * If you are a human seeing this field, please leave it empty. We have placed cookies on your device to help make this website better. You can read more and change your cookie settings here or decline additional cookies. Otherwise, we will assume you agree to this message. OK, I understand * Home * Privacy & cookies * Privacy notices * How we handle your data 2021 © Practice Plus Group Hospitals Limited is a private limited company incorporated in England and Wales with company number 03462881 whose registered office is at Hawker House 5-6 Napier Court, Napier Road, Reading, Berkshire, England, RG1 8BW.