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 1. Support


ORACLE SUPPORT CONTACTS GLOBAL DIRECTORY


SUPPORT CONTACTS GLOBAL DIRECTORY

 * Acquired Product Support
 * Online Support
 * United States
 * Canada
 * Latin America
 * Europe, Middle East, and Africa
 * Asia Pacific

 * Oracle Advertising (AddThis, Crosswise, Datalogix, Grapeshot, Moat)
 * Oracle CRM On Demand (Siebel)
 * Oracle Construction and Engineering (including Aconex and Textura)
 * Oracle Life Sciences (including goBalto)
 * Oracle Hospitality and Food & Beverage (MICROS)
 * Oracle Managed Cloud Services
 * Oracle Retail (MICROS)
 * Oracle Service Cloud (B2C Service/RightNow product only)


ACQUIRED PRODUCT SUPPORT

Oracle is dedicating significant resources to ensuring that you—as the customer
of a predecessor company that is merging with Oracle—receive special handling
and extraordinary support during our transition of people, processes, tools, and
company entities. Access Support for your products:

 * Aconex and Conject
 * Adi Insights
 * Cerner
 * Dyn
 * FarApp
 * FOEX

 * GloriaFood
 * NetSuite
 * Next Technik
 * Nor1
 * Verenia


ONLINE SUPPORT

Need Help? Go to My Oracle Support to:

 * Find Answers in the Oracle Support Knowledge Base
 * Submit, update, or review Service Requests
 * Engage the My Oracle Support Community
 * Download software updates
 * Tap into Oracle proactive support tools and best practices

You must have purchased support, have an active cloud subscription, or have an
active cloud trial license to access My Oracle Support.


UNITED STATES

GETTING SUPPORT

 * Online: Go to My Oracle Support to find answers in the Oracle Support
   Knowledge Base, submit, update or review your Service Requests, engage the My
   Oracle Support Community, download software updates, and tap into Oracle
   proactive support tools and best practices. (You must have purchased support,
   have an active cloud subscription, or have an active cloud trial license to
   access My Oracle Support).
 * Call 1.800.223.1711 for technical or non-technical questions regarding your
   supported Oracle products, product downloads, My Oracle Support portal, or
   related support questions. For questions concerning your support license or
   support contract, please see the “Renewing Support” section.
 * Oracle Hospitality and Food & Beverage (MICROS) customers in the United
   States call 1.800.937.2211 for product related support inquiries
 * Oracle Retail (MICROS) customers in the United States call 1.800.223.1711 for
   product related support inquiries
 * Local Government (NetSuite for Government or Public Safety Suite) customers
   in the United States call 1.800.633.0769 for product related support
   inquiries
 * Hearing impaired customers in the U.S. who need to speak with an Oracle
   Support representative may use a telecommunications relay service (TRS);
   information about TRS is available at https://www.fcc.gov/trs, and a list of
   phone numbers is available at
   https://www.fcc.gov/general/trs-state-and-territories. International hearing
   impaired customers should use the TRS at 1.605.224.1837. Once in contact with
   Oracle Support an engineer will handle technical issues according to normal
   service request handling processes.

RENEWING ORACLE PREMIER SUPPORT

 * To renew your on-premises support, log on to My Support Renewals to review
   and accept your renewal. You may also view information on accepting a
   renewal, enrolling in the Auto-Renew program, modifying address or contact
   information, payment options, or invoicing questions.
 * For questions regarding on-premises support renewals, log a Renewal Service
   Request, Chat or call 1.888.545.4577.
 * View pricing, Lifetime Support Policy, terms & conditions, technical support
   policies for more information regarding Oracle Premier Support.

OTHER SERVICE INQUIRIES:

 * For questions regarding Oracle licenses, product questions, migrations or new
   license sales questions, downloading or installing a trial version of our
   software, Oracle Training Courses, Course Certifications, or any other
   questions call: 1.888.753.4428, excluding Oracle Cloud and Oracle Hospitality
   and Food & Beverage (MICROS) and Oracle Retail (MICROS)


CANADA

GETTING SUPPORT

 * Online: Go to My Oracle Support to find answers in the Oracle Support
   Knowledge Base, submit, update or review your Service Requests, engage the My
   Oracle Support Community, download software updates, and tap into Oracle
   proactive support tools and best practices. (You must have purchased support,
   have an active cloud subscription, or have an active cloud trial license to
   access My Oracle Support).
 * Call 1.800.668.8921 or 1.905.890.6690 for technical or nontechnical questions
   regarding your supported Oracle products, product downloads, My Oracle
   Support portal or related support questions. For questions concerning your
   support license or support contract, please see the “Renewing Support”
   section.
 * Hearing impaired customers in the U.S. who need to speak with an Oracle
   Support representative may use a telecommunications relay service (TRS);
   information about TRS is available at
   https://www.fcc.gov/consumers/guides/telecommunications-relay-service-trs,
   and a list of phone numbers is available at
   https://www.fcc.gov/general/trs-state-and-territories. International hearing
   impaired customers should use the TRS at 1.605.224.1837. Once in contact with
   Oracle Support an engineer will handle technical issues according to normal
   service request handling processes.

RENEWING ORACLE PREMIER SUPPORT

 * To renew your on-premises support, log on to My Support Renewals to review
   and accept your renewal. You may also view information on accepting a
   renewal, enrolling in the Auto-Renew program, modifying address or contact
   information, payment options, or invoicing questions.
 * For questions regarding on-premises support renewals, log a Renewal Service
   Request, Chat or call 1.888.545.4577.
 * View pricing, Lifetime Support Policy, terms & conditions, technical support
   policies for more information regarding Oracle Premier Support.

OTHER SERVICE INQUIRIES:

 * For questions regarding Oracle licenses, product questions, migrations or new
   license sales questions, downloading or installing a trial version of our
   software, Oracle Training Courses, Course Certifications, or any other
   questions call: 1.888.753.4428, excluding Oracle Cloud and Oracle Hospitality
   and Food & Beverage (MICROS) and Oracle Retail (MICROS)


LATIN AMERICA

Online: Go to My Oracle Support to find answers in the Oracle Support Knowledge
Base, submit, update or review your Service Requests, engage the My Oracle
Support Community, download software updates, and tap into Oracle proactive
support tools and best practices. (You must have purchased support, have an
active cloud subscription, or have an active cloud trial license to access My
Oracle Support).

RENEWING ORACLE PREMIER SUPPORT

 * To renew your on-premises support, log on to My Support Renewals to review
   and accept your renewal. You may also view information on accepting a
   renewal, enrolling in the Auto-Renew program, modifying address or contact
   information, payment options, or invoicing questions.
 * For questions regarding on-premises support renewals, call the relevant
   Oracle Support Renewal Sales number listed below.
 * View pricing, Lifetime Support Policy, terms & conditions, technical support
   policies for more information regarding Oracle Premier Support.

Country Support Hotline Support Renewal Sales Argentina Acceso directo:
0800.666.0173
Ví­a AT&T Direct: 0800.555.4288 ó 0800-222-1288 conectar a 877.767.2253 +54
1152996000 Belize Ví­a AT&T Direct: 811 conectar a 877.767.2253 +506.2205.5554
Bolivia Ví­a AT&T Direct: 800.10.1110 conectar a 877.767.2253 0800.0178 Brazil
Toll Free: 0800.891.5899
Direct Access: +55.11.5189.1001
Fax: +55.11.5189.1101 Direct Access: +55.11.5189.1000
Fax: +55.11.5189.1189 Caribbean Islands
(Except Puerto Rico, Republica Dominicana Netherlands, and Aruba) AT&T Direct®
Access Number 877.767.2253 +506.2205.5554 Central America Para numeros
telefonicos, por favor refierase al pais de preferencia. +506.296.1530 Chile
Acceso Directo: +56.22.830.7810
Acesso Directo Hospitality only: +56 22 830 7626
Acceso Directo: 188.800.800.075
Ví­a AT&T Direct: 800.225.288 ó 800.360.311 conectar a 877.767.2253
+56.22.666.5000 Colombia Acceso Directo:01.800.912.1586
Ví­a AT&T Direct: 018009110010 conectar a 877.767.2253 +571.611.9600 Costa Rica
Acceso Directo: 0.800.011.0515
Ví­a AT&T Direct: 0.800.0.114.114 conectar a 877.767.2253 0.800.011.0621 Ecuador
Ví­a AT&T Direct: 1999119 conectar a 877.767.2253 +1.800.67.2253 El Salvador
Ví­a AT&T Direct: 800.1288 conectar a 877.767.2253 +506.2205.5554 Guatemala Ví­a
AT&T Direct: 138126 or 9999190 ó 0800-222-1288 conectar a 877.767.2253
+506.2205.5554 Honduras Ví­a AT&T Direct: 800.0.123 conectar a 877.767.2253
+506.2205.5554 Jamaica Ví­a AT&T Direct: 1.800.872.2881 877.767.2253
+1.809.960.2359 Mexico Acceso Directo: 800 6721052
Acceso Directo: 001.877.767.2253
Ví­a AT&T Direct: 800.288.2872 conectar a 877.767.2253 +52.55.8977.2800
Nicaragua Ví­a AT&T Direct: 1.800.0174 conectar a 877.767.2253 +506.2205.5554
Panamá Acceso Directo: 001.877.767.2253
Via ATT direct: 800.0109; conectar a 877.767.2253 +507.263.9077 Paraguay Ví­a
AT&T Direct: 008.11.800 conectar a 877.767.2253 +506.2205.5554 Peru Acceso
Directo: 0800.50.718
Ví­a AT&T Direct: 080050288 / 080070088 conectar a 877.767.2253 +51.1.615.1000
Puerto Rico 877.7.ORACLE +1.787.999.3100 República Dominicana Acceso Directo:
1.877.767.2253
Ví­a AT&T Direct: 1.800.872.2881 conectar a 877.767.2253 +57 1 611 6734 Trinidad
Ví­a AT&T Direct: 1.800.872.2881 877.767.2253 1.868.624.4203 Uruguay Ví­a AT&T
Direct: 000.410 conectar a 877.767.2253 +54.11.4.341.8100 Venezuela
Includes Netherlands Antilles (Curacao, Bonaire, Saba, Sint Eustatius and Sint
Maarten , Aruba, and Sur Inam) Venezuela:
Aceso Directo: 0800.100.2057
Via ATT direct: 0800.2255.288; conectar a 877.767.2253

Netherlands Antilles:
Via ATT direct: 001.800.872.2881; conectar a 877.767.2253

 

INSTRUCTIONS FOR DIALING AT&T DIRECT® ACCESS NUMBERS

 * Visit the AT&T World Traveler to obtain your AT&T Direct Access Number.
 * Use the AT&T Access Numbers drop down menu to select the country from which
   you are calling.
 * Dial the AT&T Direct® Access Number + area code + phone number.


EUROPE, MIDDLE EAST, AND AFRICA

Online: Go to My Oracle Support to find answers in the Oracle Support Knowledge
Base, submit, update or review your Service Requests, engage the My Oracle
Support Community, download software updates, and tap into Oracle proactive
support tools and best practices. (You must have purchased support, have an
active cloud subscription, or have an active cloud trial license to access My
Oracle Support).

RENEWING ORACLE PREMIER SUPPORT

 * To renew your on-premises support, log on to My Support Renewals to review
   and accept your renewal. You may also view information on accepting a
   renewal, enrolling in the Auto-Renew program, modifying address or contact
   information, payment options, or invoicing questions.
 * For questions regarding on-premises support renewals, log a Renewal Service
   Request, Chat or call the relevant Oracle Support Renewal Sales number listed
   below.
 * View pricing, Lifetime Support Policy, terms & conditions, technical support
   policies for more information regarding Oracle Premier Support.

 

Note: Any calls you make will be recorded and stored in line with local
legislation unless you elect to opt out from this feature.

Home Global Support Center: United Kingdom

Country Support Hotline Support Renewal Sales Albania +442035742013 74956606464
Armenia   37411619594 Austria +43.1.33777.555 +43.1.33777.065 Bahrain 80004238
27214007248 Belgium +32.2.719.12.12 3227195373 Bosnia and Herzegovina
+387.33.95.89.89 +387.33.95.89.39 Bulgaria +359.2.923.8130 +359.2.923.8168
Cameroon +20235350755 27214007248 Central Asia Territory (CAT)
(Azerbaijan, Turkmenistan, Tajikistan, Kirgizstan, Georgia, Armenia and
Uzbekistan) +7 727 320 1643 77272442720 Croatia +385.1.632.32.22
+385.1.630.63.36 Cyprus +35722694693 +35722694692 Czech Republic
+420.221.438.199 420220437052 Denmark +45.44.80.80.81 4544808470 Egypt
20224802720 20 235 350 789 Estonia +372.628.7777 +372.628.7713 Finland
+358.9.54.94.1300 358954941292 France +33.1.57.60.21.22 33 146 856 644 Gabon
+20235350755 +20235350789 Germany +49.180.2000.170
Charges: From landlines 0.06 EUR per call, from mobile up to 0.42 EUR per
minute.
(Learn more) +49.891.430.2828 Greece +30.210.67.89.450 +30 210 678 9215 Hungary
+36.1.2241800 3618017722 Israel +972.3.9273677 +44.207.1312.982 Italy
+39.06.52436.400 39 028 733 5050 Ivory Coast 2 Stage dialing: First 00.111.11
then 800.379.0402 27214007248 Jordan +962.6.5200895 27214007248 Kazakhstan +7
727 320 1643 77272442714 Kenya +254.20.288.9.150 27214007248 Kuwait Local
access: +96522203638
Alternate number: +974 444 627 67 20235350789 Latvia +371.6704.6086
+370.5204.7537 Lebanon +9611963240 20235350789 Lithuania +370.5.204.76.40
+370.5.204.75.37 Luxembourg +352 4911 3345 35227000670 North of Macedonia
+442035742013 27214007248 Malta +800.62.474 442071312982 Mauritius Toll Free:
+8020440036 27214007248 Moldova +40213678810 40213677047 Mongolia +4008.980.890
37052047537 Morocco +212522977095 27214007248 Netherlands +31.30.6699444
31306699292 Nigeria +20235350755 27214007248 Norway +47.6752.6752 4767526705
Oman +971.4.3909040 27214007248 Poland +48221682416 48221682411 Portugal
+351.21.423.52.00 351214237535 Qatar +974 4446 2778 20235350789 Romania
+40213678810 40213677047 Russia Oracle has withdrawn all operations in the
Russian Federation. For more info go to
oracle.com/corporate/conflict-in-ukraine/russia/ Saudi Arabia Toll Free:
800.844.0538 (Saudi Telecom Fixed and Mobile Network)
Toll Free: 800.850.0093 (Bharti Airtel Fixed and Mobile Network)
Local Access: +966.11.273.9977 20 235 350 789 Senegal +20235350755 27214007248
Serbia and Montenegro 381112016830 381112016833 Slovakia +421.2.5728.8600
421257288771 Slovenia 080080874 080080705 South Africa +27.11.319.4010
+27.21.400.7282 27214007248 Spain +34.91.6312174
+902.312.174 34 916 267 676 Sweden +46.8.477.3600 46317335538 Switzerland
+41.61.425.62.00 0800 561449 Tanzania +20235350755 27214007248 Tunisia
+202.35350755   Turkey: Istanbul region +90.212.329.68.20 90 212 329 6819 United
Arab Emirates +971.4.3909040 97143909332 Abu Dhabi +971.4.3909040   Ukraine +380
444 986 960 380444986942 United Kingdom and Republic of Ireland +441189247900
+44.207.1312.982 / 35318031792 Zimbabwe +20235350755 27214007248


ASIA PACIFIC

Online: Go to My Oracle Support to find answers in the Oracle Support Knowledge
Base, submit, update or review your Service Requests, engage the My Oracle
Support Community, download software updates, and tap into Oracle proactive
support tools and best practices. (You must have purchased support, have an
active cloud subscription, or have an active cloud trial license to access My
Oracle Support).

RENEWING ORACLE PREMIER SUPPORT

 * To renew your on-premises support, log on to My Support Renewals to review
   and accept your renewal. You may also view information on accepting a
   renewal, enrolling in the Auto-Renew program, modifying address or contact
   information, payment options, or invoicing questions.
 * For questions regarding on-premises support renewals, log a Renewal Service
   Request, Chat or call the relevant Oracle Support Renewal Sales number listed
   below.
 * View pricing, Lifetime Support Policy, terms & conditions, technical support
   policies for more information regarding Oracle Premier Support.

Country Support Hotline Support Renewal Sales Australia +61.132.370
+61.2.8817.7600 1.800.787.901
+61.2.94912850 Bangladesh Using AT&T Direct Access Number 157-0011 (provide
access number 800-711-1005)
+65.6436.1003 92512099711 China 800.810.0366

4008.980.890 400 669 1900

+86 10 61065483 Hong Kong 800.963.604

+852.2866.9582

001 86 4008.980.890
(IDD rates applicable) +852.3655.7975 India Technical Support Hotline
a) 000 800 100 7534
b) +1 800 711 1005 Support Renewal Hotline
0008000402728 Indonesia +62.21.2555.2010
Alternate Singapore Number
+65 6436 1003 6565012337 Japan 0120.099638 +81-3-6834-6045 Korea +82.1588.8501
080.909.0880
+82.2.21947966 Macau 0800-559 852.3655.7975 Malaysia 1 800 880 329 60322993354
Nepal Using AT&T Direct Access Number 157-0011 (provide access number
800-711-1005)
+65.6436.1003 92512099711 New Zealand 0800.478.776
+61.2.8817.7600 0800466709
+64.9977.2110 Pakistan Using AT&T Direct Access Number 00-800-01001 (provide
access number 800-711-1005)
+65.650.12200 92512099711 Philippines 1800 1651 0500
+63-2-7220-5099 1800-144-100-66
63279445214 Singapore 800.616.1618 (support hotline)
+65.6436.1003 (support hotline) 6565012337 Sri Lanka 18007111005 92512099711
Taiwan 0800.077677 886 2 8726 7561 Thailand +66 2 696 8001   Vietnam 12065299
Alternate number +84 2 436374883 1 800 880 329

 


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