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Submission: On January 29 via manual (January 29th 2024, 7:24:40 pm UTC) from US — Scanned from US

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* Introducing AI Assist! Harness the power of an AI powered ChatBot
* Upload your data or crawl your website, and the bot starts answering
instantly
* Apollo AI ChatBot now includes Bot to Human handover!

* Introducing AI Assist! Harness the power of an AI powered ChatBot
* Upload your data or crawl your website, and the bot starts answering
instantly
* Apollo AI ChatBot now includes Bot to Human handover!

* Products
* Live Chat
* Chat Pages
* Contacts
* Knowledge Base
* AI Assist (NEW!)
* Services
* Hire Chat Agents
* Hire a Virtual Assistant
* Virtual Assistant Use Cases
* Bookkeeping and Finance VA
* Digital Marketing VA
* Executive and Personal VA
* E-commerce VA
* Health Services VA
* Real Estate VA
* Web Development VA
* Customers
* Partners
* Become a Partner
* Partner Directory
* Resources
* Help Center
* Academy
* Business Messaging Masterclass
* Respond to a Chat
* Setting Up Your Knowledge Base
* Developers
* Blog
* Community
* Why Free?
* English
* العربية
* Español
* Français
* Italiano
* Português
* Русский
* Türkçe

Menu
* Products
* Live Chat
* Chat Pages
* Contacts
* Knowledge Base
* AI Assist (NEW!)
* Services
* Hire Chat Agents
* Hire a Virtual Assistant
* Virtual Assistant Use Cases
* Bookkeeping and Finance VA
* Digital Marketing VA
* Executive and Personal VA
* E-commerce VA
* Health Services VA
* Real Estate VA
* Web Development VA
* Customers
* Partners
* Become a Partner
* Partner Directory
* Resources
* Help Center
* Academy
* Business Messaging Masterclass
* Respond to a Chat
* Setting Up Your Knowledge Base
* Developers
* Blog
* Community
* Why Free?
* English
* العربية
* Español
* Français
* Italiano
* Português
* Русский
* Türkçe

"I CAN'T BELIEVE IT'S FREE!"

"WOW, ABSOLUTELY PERFECT!"

"I JUST WANT TO HUG YOU!"

MESSAGE YOUR CUSTOMERS,
THEY'LL LOVE YOU FOR IT

Monitor and chat with the visitors on your website,
respond to support tickets, organize contacts and create
a help center to empower customers to help themselves.
All 100% Free – Don’t believe us? Read why

Monitor and chat with the visitors on your website, respond to support tickets
and create a Help Center to help customers to help themselves – all 100% Free 💪

EASY SET-UP • FREE FOREVER • SECURE

LIVE CHAT • TICKETING • CRM • KNOWLEDGE BASE • CHAT PAGES • TEAM CHAT • + MORE

WHY TAWK.TO?

BECAUSE YOU NEED A FREE AND EASY WAY TO COMMUNICATE WITH YOUR CUSTOMERS

GET CLOSE

Your customers have questions before they buy. Be where they are, when they need
you, so they have the confidence they need to choose you over the competition.
Every time.

GET ORGANIZED

With customer data siloed across so many tools, it’s hard to get a top-down view
of the customer journey. Not anymore. You now have one place for all your
customer interactions.

GET IN FRONT

Easily identify FAQs and capture help center searches to create articles and
shortcuts, so agents can respond faster, and customers can get help without
having to make contact.

HOW DOES IT WORK?

ADD A SMALL JAVASCRIPT SNIPPET TO YOUR SITE — IT TAKES 30 SECONDS TO GET STARTED

Monitor customer
activity in real time

See which pages your visitors are on in real time, what they are searching for
within your Knowledge Base and how often they visit your website. View activity
across their entire journey. See clearly which team member responded to a
customer last and maintain a complete conversation history.

Meet customers
where they are

Access is the currency of the web. You need to be where your customers are, and
if you’re not, your competitors will be. With tools like Live Chat, Ticketing, a
Knowledge Base and video and voice add-ons, you have what you need to be there
for customers when and where they need you most.

Collaborate and
assign conversations

Tag and assign conversations to members of your team and ensure the right person
is responding at the right time. Seeing the entire journey alongside customer
data gives you the power to respond with context and ultimately create memorable
and positive customer experiences.

Easily share
your knowledge

Streamline support with a free customizable Knowledge Base that both your team
and your customers are going to love. Easily share your team’s know-how
internally alongside chats, then select what to publish publicly.

Have intelligent
conversations

Being able to respond to a conversation within the context of a customer
journey, armed with shortcuts and Knowledge Base articles, makes it easy to
deliver epic customer experiences.

DON'T TAKE OUR WORD FOR IT THOUGH ...

SEE HOW 5+ MILLION PEOPLE USE TAWK.TO TO GET CLOSER TO THEIR CUSTOMERS

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MORE CUSTOMER STORIES

Ranked #1 with a 98% customer satisfaction score, millions of people use tawk.to
to interact with billions of customers.

ALL THE FEATURES, WITHOUT THE PRICE TAG

A TRULY CUSTOMIZABLE LIVE CHAT AND CUSTOMER COMMUNICATION PLATFORM PACKED WITH
PREMIUM FEATURES

* 45+ Languages
* JavaScript API
* Group Messaging
* Video + Voice (Add-on)
* Agent > Agent Messaging
* Screen Sharing
* Desktop Notifications
* 1880+ Emoji

* Geo IP Tracking
* Unlimited Agents
* Track Sentiment
* Unlimited History
* Track Engagement
* Detailed Reporting
* Ban/Unban Visitors
* Agent Alerts

* Aliases
* Departments
* File Transfer
* Tags
* Attention Bubble
* Domain Restriction
* Scheduler
* Mail Notifications

* Message Filtering
* High Load Dashboard
* Secure Encryption
* Custom Tabs
* Message sneak-peek
* Visitor Information
* In-Chat Payments (beta)
* Automated Translation (beta)

..AND MUCH, MUCH MORE.

HAVE QUESTIONS?

LET'S DO OUR BEST TO ANSWER YOUR MOST FREQUENTLY ASKED QUESTIONS

HOW MANY AGENTS CAN WE ADD?

There are no limits to the number of agents you can add to a property. tawk.to
is an agent-centric chat application, which means every agent has their own
account and you can share properties.

HOW CAN YOU OFFER THIS FOR FREE?

We generate revenue by providing Hired Agent services for customers that don’t
want to answer the chat themselves.

To use the software and answer yourself is completely free, with no limits at
all on the number of Agents, chat volumes or sites you can add widgets to.

tawk.to is truly 100% free and then just $1/hr if you need professionally
trained, native speaking chat agents to help you answer your chats.

Win/Win right?

DO YOU LIMIT THE NUMBER OF CONCURRENT CHATS?

No. You can answer as many concurrent chats as you wish. There are no limits.

IS OUR DATA SAFE?

We take your privacy and data security very seriously. All communication between
you and your visitors is over SHA-256 Secure Socket Layer, and all data is
housed on encrypted servers.

WILL I EVER BE CHARGED TO USE THE SOFTWARE?

No. The Desktop and Mobile apps are all 100% free. We have no intention to
charge you for using the software. It completely goes against our business
model.

A small number of our users pay a very small fee to remove the “Powered by
tawk.to” branding, though you are NOT obliged to do so. We do not limit
features.

Offering a premium product completely free is what has made tawk.to the #1 most
widely used chat application in the world.

ARE THERE ANY ADS?

No! We do not have any annoying Ads within tawk.to! Yuck!

Under no circumstance would we ever sell your data, or promote 3rd party
products to you. You are not the product.

HOW DO I GET SUPPORT?

We offer 24×7-365 live support via both chat and email. Simply initiate a chat
on our site at any time, and a member of our dedicated support team will help as
best as they can.

WHERE CAN I FIND DOCUMENTATION?

The tawk.to Help Center can be found here.

DO YOU OFFER A SELF-HOSTED SOLUTION?

tawk.to is a hosted solution. We don’t currently offer an on-premise option.
However, we would like to shed some light on this issue, as it’s important to
understand why that is the case.

tawk.to is currently hosted at Google Cloud, with a globally distributed
architecture, to bring the application as close as possible to both our
customers and end consumers. Due to the nature of Messaging, the speed (and
latency) of message delivery can be the difference between a great or poor
visitor experience.

For a product like Live Chat, on-premise hosting is honestly a really bad idea.

HOW MANY BUSINESSES USE TAWK.TO?

tawk.to is the world’s #1 most widely used live chat software. More than 35% of
all websites that use live chat, use tawk.to.

Millions of business users communicate with billions of end consumers via
tawk.to. In fact, over 2 billion end consumers interact with a tawk.to widget
each and every month.

That’s 1/5th of the world’s population.

WHEN IS YOUR NEXT MEETUP?

Something we are most proud of at tawk.to is the number of incredible
relationships we have made within our community. Which is why we‘ve continued to
invest in global-meetups since inception.

From Bali to Berlin and Melbourne to Milan, we regularly meet with our
community. We’ve learned so much from the time we’ve spent together.

Given the current restrictions impacting global travel, we have suspended
Meetups. To register your interest and see where the tawk.to crew will be next,
please bookmark meet.tawk.to. We can’t wait to meet you all out there soon!

WHERE ARE YOU BASED?

We trade from Las Vegas, Nevada, though tawk.to has a globally distributed team.
We hire the best people we can find, regardless of location. We are a diverse
crew. And when we say diverse, we really mean it.

Our CEO/founder is an Italian-Australian, our CTO is an Indian-Malaysian, our
COO is a Russian-Latvian and we are made up of hundreds of dedicated crew
members spread across 20 different countries and all time zones. Just between
our founders alone, we speak 7 languages. The rest of the crew speak 20+.

We believe you are not defined by where you were born, the religion you follow,
the shade of your complexion, or the language you speak. Diversity and inclusion
are at the core of who we are. We hire based on merit and firmly believe that
good people attract good people.

“YOU SHOULDN'T HAVE TO PAY TO CHAT WITH THE VISITORS ON YOUR WEBSITE. THEY'RE
YOUR VISITORS!”

FOREVER FREE. IT'S THAT SIMPLE.

Robert, founder.

PEOPLE PREFER TO MESSAGE

Your customers have spoken loud and clear. Messaging is their channel of choice
— and you need to be where your customers are, when they need you the most.

* Easy set-up

* Free Forever

* Secure

GET TAWK.TO

* Web Browser

* Windows

* macOS

* iOS & Android

PRODUCTS

* Live Chat
* Chat Pages
* Knowledge Base
* Contacts - a Free CRM
* AI Assist

SERVICES

* Hire Chat Agents
* Hire a Virtual Assistant

RESOURCES

* Help Center
* Academy
* Developers
* Status
* Blog

ABOUT

* Why Free?
* Careers - Join Us!
* Customers
* Partners

LET'S TAWK?

The green widget you see below this text is the tawk.to live chat widget, if you
click it you will see the window maximize and you will be able to chat with the
tawk.to team 24×7-365. You can add a chat widget like this on your own site,
with your own custom colors, messages, size, position and language. Click the
widget and give it a try!

* Privacy & Terms
* Report Abuse
* Contact Us

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www.tawk.to Open in urlscan Pro
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