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 * Personal
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 * About Us
 * Find a Branch/ATM


ACCESSIBILITY AND INCLUSION

Accessibility and Inclusion

Creating better futures together

 * Accessible features
 * Contact us
 * Interpreter services
 * Feedback and complaints

 * Accessible features
 * Contact us
 * Interpreter services
 * Feedback and complaints




OUR ACCESSIBILITY STATEMENT

St.George is committed to providing accessible products, services and collateral
for customers with disability.

To meet the accessibility needs of our customers, we're continually testing and
improving our websites, striving to meet the Web Content Accessibility
Guidelines (WCAG) 2.2 AA and AAA where feasible. We also do our best to ensure
our products, services and collateral are created, reviewed, and tested,
ensuring customers can independently access them. To find out more, read or
listen to our Access and Inclusion Plan.




ACCESSIBLE FEATURES


PRODUCTS AND SERVICES

Learn more about how we’re making our products and services more accessible and
inclusive.

Learn about our accessible products and services.


DIGITAL BANKING

Learn more about how we’re making our digital platforms accessible and
inclusive.

Find out about accessible digital banking


BRANCH AND ATM

Learn more about how we’ve made our ATM functions and branch facilities more
accessible and inclusive.

Learn about Branch and ATM accessibility


CONTACT US



If you want to chat with a Customer Care representative, call us on 13 33 30
Monday to Friday, 8am - 8pm (AEST), Saturday 8am - 6pm (AEST) from anywhere in
Australia.

If you have a vision impairment, mobility, learning or cognitive disability that
prevents you using smart devices, you can get in touch with our Customer Care
team on (02) 9155 7820. If you know your Customer Access Number and Security
Number or account information, please have it ready enabling our friendly
Customer Care representative to help you.

If you are deaf and/or find it hard hearing or speaking with people who use a
phone, you can reach us through the National Relay Service (NRS). You will need
to register with the NRS prior to utilising their service.






COMMUNICATING WITH US




AUSLAN

If you rely on Auslan for an in-depth financial conversation, our Customer
Service team can arrange an Auslan interpreter to attend your preferred branch
or virtually at the arranged date and time, subject to availability of an
interpreter.


TELEPHONE BANKING AND INTERPRETER SERVICE

Prefer a language other than English? We can help. Our Telephone Banking Service
can arrange for an interpreter to help you with your call should you prefer
speaking in your preferred language, subject to availability of translator(s).
Simply ask our bank staff for an interpreter when you call us on 13 22 66.

Chinese (Simplified) | 电话银行业务和口译服务

希望使用英语以外的其他语言？我们可以帮助您。如果您希望用普通话通话，只要有可能，我们就会安排口译员帮您打电话。您在打电话13 22
66时，只要请银行工作人员帮您安排口译就行了。

Chinese (Traditional) | 電話銀行業務和口譯服務

如果您在通話時希望使用粵語，我們可以安排電話口譯員為您提供幫助，不過要取決於是否能找到翻譯。您在打電話13 22 66時，只需向銀行工作人員要求安排口譯.

Hindi | टेलिफ़ोन बैंकिंग व दुभाषिया सेवा

यदि आप हिंदी में बात करना चाहते हैं तो हमारी टेलिफ़ोन बैंकिंग सेवा टेलिफ़ोन पर
बातचीत के दौरान आपकी मदद करने के लिए दुभाषिए का प्रबंध कर सकती है, जो अनुवादकों
के उपलब्ध होने पर निर्भर करेगा। जब आप हमें 13 22 66  पर फ़ोन करें तो हमारे बैंक
के स्टाफ़ से केवल आपको दुभाषिए की माँग करनी होगी।  ल आपको दुभाषिए की माँग करनी
होगी। .

Korean | 전화 뱅킹 및 통역사 서비스

전화 뱅킹 서비스에서 귀하가 한국어를 원하실 때 통역사를 주선하여 통화를 도와드릴 수 있습니다.13 22 66로 저희 은행에 전화하실 때
통역사가 필요하시면 저희 직원에게 알려 주세요.

Arabic | الأعمال المصرفية والترجمة الشفهية عبر الهاتف

هل تفضل استخدام لغة غير الإنكليزية؟ بإمكان خدمتنا للأعمال المصرفية عبر الهاتف أن
تؤمّن لك مترجماً يساعدك في مكالمتك في حال فضّلت التحدث بالعربية، وإذا توفّر وجود
مترجم. كل ما عليك هو طلب مترجم من موظّفي المصرف عند الاتصال بنا على الرقم .66 22
13

Vietnamese | Dịch vụ Thông dịch và Giao dịch Ngân hàng qua điện thoại

Dịch vụ Ngân hàng qua Điện thoại có thể thu xếp một thông dịch viên để giúp khi
quý vị gọi đến chúng tôi và muốn nói tiếng Việt, tùy theo lúc có sẵn thông dịch
viên. Khi gọi đến ngân hàng chúng tôi qua số 13 22 66, hãy yêu cầu có thông dịch
viên người Việt.

Italian | Operazioni bancarie telefoniche e servizio interpreti

Il nostro servizio operazioni bancarie telefoniche può procurarti un interprete
se preferisci parlare in italiano, sempre che vi siano interpreti disponibili.
Richiedi un interprete al personale della nostra banca quando ci chiami al
numero 13 22 66.

Japanese | テレフォンバンキングと通訳サービス

当行では、多言語でご利用いただけるテレフォンバンキング・サービスをご用意いたしております。日本語での会話をご希望の方はお電話の際、行員にその旨をお伝えください（13
22 66番）。可能な限り日本語の通訳を手配いたします。  

Indonesian | Transaksi perbankan lewat telepon dan layanan juru bahasa

Jika Anda lebih suka berbicara dalam bahasa Indonesia, Layanan Perbankan Lewat
Telepon kami dapat membantu. Kami akan menyambungkan Anda dengan juru bahasa
Indonesia, jika tersedia. Mintalah staf bank kami untuk menyediakan juru bahasa
ketika Anda menelepon kami di 13 22 66.

French | Service bancaire téléphonique avec interprète

Si vous préférez parler français, avec le Service bancaire téléphonique, un
interprète peut vous aider pendant votre appel (sous réserve de disponibilité).
Il vous suffit de nous appeler au 13 22 66 et de demander un interprète à notre
agent.


ADDITIONAL LANGUAGES ON OUR ATMS

We have made our ATMs easier to use for customers who may prefer a language
other than English. Our ATMs offer 9 additional languages for our customers,
enabling them to make a financial transaction on our Westpac, St.George, BOM and
BankSA ATMs.

Chinese (Simplified) | ATM上的中文（简体）

如果希望使用中文（简体），那么办理金融业务时可以在我们的Westpac、St George、BOM和Bank SA自动取款机上选择中文（简体）。

Chinese (Traditional) | ATM上的中文（繁体）

如果希望使用中文（繁体），那麼辦理金融業務時可以在我們的Westpac、St George、BOM和Bank SA自動取款機上選擇中文（繁体）。

Hindi | हमारी एटीएम मशीनों (ATM) में हिंदी

यदि आपकी पसन्द की भाषा हिंदी है तो आप हमारी Westpac, St George, BOM व Bank SA की
एटीएम  मशीनों पर अपने वित्तीय लेन-देन के लिए हिंदी चुन सकते हैं।

Korean | 본 은행 ATM에서의 한국어

Westpac, St George, BOM 및 Bank SA의 ATM에서는 한국어를 선택하여 금융 거래를 하실 수 있습니다.

Arabic | اللغة العربية على أجهزة الصرّاف الآلي (ATMs) التابعة لنا

ذا كانت العربية هي اللغة التي تفضل التكلم بها، يمكنك اختيار العربية لإجراء
معاملتك المالية بها على أجهزة ATM التابعة لـWestpac وSt George وBOM وBank SA.

Vietnamese | Tiếng Việt trên các máy ATM của chúng tôi

Nếu muốn dùng tiếng Việt, quý vị có thể chọn ‘Tiếng Việt’ khi thực hiện giao
dịch tài chính tại các máy ATM Westpac, St George, BOM và Bank SA của chúng tôi

Italian | Italiano sui nostri Bancomat

Se preferisci usare l’italiano, puoi selezionare italiano per svolgere le tue
operazioni bancarie sui Bancomat di Westpac, St George, BOM e Bank SA.

Japanese | 日本語でATMをご利用いただけます

Westpac、St George、BOM、Bank SAのATMで日本語によるお取り引きをご希望の方は、ご利用の際に「日本語」をお選びください。  

Indonesian | Bahasa Indonesia pada ATM kami

Pilihan bahasa Indonesia tersedia saat Anda melakukan transaksi keuangan pada
ATM Westpac, St George, BOM dan Bank SA kami.




CUSTOMER IN NEED OF EXTRA CARE

We know our customers will need support in different ways, at different times in
their lives. Here is how we can help if you, or someone close to you, is in need
of extra care.

Find out more by visiting customers in need of extra care.


FEEDBACK AND COMPLAINTS

We welcome your feedback and complaints on accessibility. Find out more about
how you can provide feedback or lodge a complaint.

 


OUR PUBLIC COMPLAINTS POLICY


PDF-file Let us know what you think (PDF 166KB)
PDF-file Let us know what you think – large font (PDF 171KB)

Our public complaints policy explains:

 * how you may lodge a complaint;
 * the options available to assist customers who may need additional assistance
   to lodge a complaint;
   
 * our key steps for dealing with complaints, including acknowledgement,
   assessment and investigation, and provision of an Internal Dispute Resolution
   (IDR) response;
 * response timeframes; and, 
 * details about accessing Australian Financial Complaints Authority (AFCA)
   where a complaint is not resolved.Y

You can see our large font version of our public complaints policy .


Contact us
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For St.George issued products, conditions, fees and charges apply. These may
change or we may introduce new ones in the future. Full details are available on
request. Lending criteria apply to approval of credit products. This information
does not take your personal objectives, circumstances or needs into account.
Consider its appropriateness to these factors before acting on it. Read the
disclosure documents for your selected product or service, including the Terms
and Conditions, before deciding. Target Market Determinations for the products
are available. Unless otherwise specified, the products and services described
on this website are available only in Australia from © St.George Bank - A
Division of Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian
credit licence 233714.