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AMELIA CUSTOMER STORY: BBVA + AMELIAVIDEOJUNE 5, 2020

BBVA needed to resolve issues with large customer service volumes. So the
multinational banking group hired Amelia. “Having [Amelia] working with us has
really made the difference,” says Ignacio Bernal Echeverria, Global Head of
Architecture and IT Innovation at BBVA. “Our customers are really starting to
feel the difference of having these types of technologies, enabling our
relationship with them.”

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