www.gorgias.com Open in urlscan Pro
34.249.200.254  Public Scan

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Text Content

Product tour

Product


Gorgias Helpdesk
All-in-one support inbox to respond to shoppers

Gorgias Automate
Instant resolutions for happier customers and a happier team


Gorgias Convert
Lift website Conversion Rate by 15% with chat campaigns

Capabilities


Omnichannel
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Artificial Intelligence
Lightspeed AI features to get more done in a fraction of the time

Statistics
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App Store
All your favorite apps, connected to Gorgias
Ecommerce platforms


Shopify

Gorgias Automate

BigCommerce

Magento

WooCommerce


SEE GORGIAS IN ACTION

Take the Tour ↗︎
Centralize 1:1 interactions
Email

Social media

Live chat

Voice

SMS (New!)
AUTOMATE YOUR WORK
Rules
Automate with precision

Self-service

Intents & sentiment detection

Macros
Respond faster

Automation add-on
Respond faster

Flows
Respond faster
EMPOWER SUPPORT TEAMS
Order management

Customer Sidebar

Multi-Stores

Views
MEASURE & IMPROVE
Revenue Statistics
Know your bottom line

Live Statistics
Monitor performance in real time

Satisfaction survey
Keep your customers happy

Support performance
Your control center
PLATFORMS
Shopify

Magento

BigCommerce
New
OVERVIEW
Product overview

Machine learning & A.I.

Customer stories
Pricing
Partners

App partners


Become a Tech Partner
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Agency partner


Become a Agency Partner
Find a partner
Agency Partner Portal
Tech Partners
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Developer Portal
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Resources

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CS Benchmark report
ROI calculator
Success


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Connection


Roadmap
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Refer a friend
Refer a client
Growth
Blog
CX Growth Playbook
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ROI calculator
Success
Customer stories
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Webinars
Help center
Gorgias Community
Connection
Roadmap
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Refer a friend
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Log in
Sign up free
Book a Demo





WOW SHOPPERS AND EMPOWER YOUR SUPPORT TEAM



Offer retention-worthy support with the AI-fueled customer service solution for
Shopify stores.


Sign up freeBook a demo


Join 13,444 merchants on the #1 Shopify helpdesk




CUSTOMERS HAVE HIGH EXPECTATIONS. YOU CAN EXCEED THEM.

Put ticket management on
AI autopilot


Leverage AI to prioritize, assign, and tag every single ticket the moment it
hits your inbox. Become a well-oiled support machine without wasting hours each
week sorting tickets by hand.

Offer instant resolutions, not just instant answers


Automatically process returns, send tracking info, generate discount codes,
update subscriptions, and whatever else you need to fully resolve issues. No
need for extra clicks or opening Shopify.

Become an omni-available brand without spiking costs


Provide responsive service on every channel, at every hour, for every question.
No need to hire extra agents — you’ve got automation on your team.

Harness customer insights for more personalized service


Understand each customer’s order history, loyalty status, subscriptions,
reviews, and more in convenient customer profiles. Everything your team needs to
give a helpful, personalized answer on the first reply.

Get up and running within one week


Easily set up automations, connect your store and channels in 1 click, and reach
inbox zero within 7 days. With hands-on support from our team of ecommerce
experts along the way.


PUT TICKET MANAGEMENT ON AI AUTOPILOT

Leverage AI to prioritize, assign, and tag every single ticket the moment it
hits your inbox. Become a well-oiled support machine without wasting hours each
week sorting tickets by hand.


OFFER INSTANT RESOLUTIONS, NOT 
JUST INSTANT ANSWERS

Automatically process returns, send tracking info, generate discount codes,
update subscriptions, and whatever else you need to fully resolve issues. No
need for extra clicks or opening Shopify.


PUT TICKET MANAGEMENT ON AI AUTOPILOT

Leverage AI to prioritize, assign, and tag every single ticket the moment it
hits your inbox. Become a well-oiled support machine without wasting hours each
week sorting tickets by hand.


OFFER INSTANT RESOLUTIONS, NOT 
JUST INSTANT ANSWERS

Automatically process returns, send tracking info, generate discount codes,
update subscriptions, and whatever else you need to fully resolve issues. No
need for extra clicks or opening Shopify.


PUT TICKET MANAGEMENT ON AI AUTOPILOT

Leverage AI to prioritize, assign, and tag every single ticket the moment it
hits your inbox. Become a well-oiled support machine without wasting hours each
week sorting tickets by hand.


PUT TICKET MANAGEMENT ON AI AUTOPILOT

Leverage AI to prioritize, assign, and tag every single ticket the moment it
hits your inbox. Become a well-oiled support machine without wasting hours each
week sorting tickets by hand.


OFFER INSTANT RESOLUTIONS, NOT JUST INSTANT ANSWERS

Automatically process returns, send tracking info, generate discount codes,
update subscriptions, and whatever else you need to fully resolve issues. No
need for extra clicks or opening Shopify.


BECOME AN OMNI-AVAILABLE BRAND WITHOUT SPIKING COSTS

Provide responsive service on every channel, at every hour, for every question.
No need to hire extra agents — you’ve got automation on your team.


HARNESS CUSTOMER INSIGHTS FOR MORE PERSONALIZED SERVICE

Understand each customer’s order history, loyalty status, subscriptions,
reviews, and more in convenient customer profiles. Everything your team needs to
give a helpful, personalized answer on the first reply.


GET UP AND RUNNING WITHIN ONE WEEK

Easily set up automations, connect your store and channels in 1 click, and reach
inbox zero within 7 days. With hands-on support from our team of ecommerce
experts along the way.

Put ticket management on 
AI autopilot


Leverage AI to prioritize, assign, and tag every single ticket the moment it
hits your inbox. Become a well-oiled support machine without wasting hours each
week sorting tickets by hand.

Offer instant resolutions, not just instant answers


Automatically process returns, send tracking info, generate discount codes,
update subscriptions, and whatever else you need to fully resolve issues. No
need for extra clicks or opening Shopify.

Become an omni-available brand without spiking costs


Provide responsive service on every channel, at every hour, for every question.
No need to hire extra agents — you’ve got automation on your team.

Harness customer insights for more personalized service


Understand each customer’s order history, loyalty status, subscriptions,
reviews, and more in convenient customer profiles. Everything your team needs to
give a helpful, personalized answer on the first reply.

Get up and running within one week


Easily set up automations, connect your store and channels in 1 click, and reach
inbox zero within 7 days. With hands-on support from our team of ecommerce
experts along the way.



“With Gorgias, my team is on top for the 3 most important months of the year;
Father's Day, Black Friday, and Christmas.”

Capucine Schahl

Head of Ecommerce at Ekster

“With Gorgias, my team is on top for the 3 most important months of the year;
Father's Day, Black Friday, and Christmas.”

Capucine Schahl

Head of Ecommerce at Ekster

“With Gorgias, my team is on top for the 3 most important months of the year;
Father's Day, Black Friday, and Christmas.”

Capucine Schahl

Head of Ecommerce at Ekster

“With Gorgias, my team is on top for the 3 most important months of the year;
Father's Day, Black Friday, and Christmas.”

Capucine Schahl

Head of Ecommerce at Ekster

“With Gorgias, my team is on top for the 3 most important months of the year;
Father's Day, Black Friday, and Christmas.”

Capucine Schahl

Head of Ecommerce at Ekster

“With Gorgias, my team is on top for the 3 most important months of the year;
Father's Day, Black Friday, and Christmas.”

Capucine Schahl

Head of Ecommerce at Ekster



“Monday used to be the hectic day.
We were flooded with the influx of inquiries
and we needed to keep up with everything. With Gorgias, shoppers get their
answers solved, even outside of business hours.”

Addison Debter

Head of Customer Service

“Having quick access to previous order info in the helpdesk is super convenient
and helps us turn our support agents into sales people.”

Ian Anderson

Operations Manager

“With Gorgias, my team is on top for the 3 most important months of the year;
Father's Day, Black Friday, and Christmas.”

Shauna Clearly

Head of Ecommerce


“Thanks to Gorgias, my customer service team has been able to increase customer
satisfaction and drive customer loyalty.”
‍

Dave Szymaszek

Head of Customer Experience


DON’T JUST TAKE OUR WORD FOR IT...

Having quick access to previous order info in the helpdesk is super convenient
and helps us turn our support agents into sales people.

Ian ANderson

Operation Manager

at

mnml

Thanks to Gorgias, my customer service team has been able to increase customer
satisfaction and drive customer loyalty.

Dave Szymaszek

Head of Customer Experience

at

Marine Layer

Monday used to be the hectic day. We were flooded with the influx of inquiries
and we needed to keep up with everything. With Gorgias Automate, shoppers get
their answers solved, even outside of business hours.

Addison Debter

Head of Customer Service

at

Kirby Allison

Our peak seasons are Father's Day, Black Friday, and Christmas. With Gorgias
Automate, my team is on top for the 3 most important months of the year;
Father's Day, Black Friday, and Christmas.

Shauna Clearly

Head of Ecommerce

at

Ekster

Having quick access to previous order info in the helpdesk is super convenient
and helps us turn our support agents into sales people.

Ian ANderson

Operation Manager

at

mnml

Thanks to Gorgias, my customer service team has been able to increase customer
satisfaction and drive customer loyalty.

Dave Szymaszek

Head of Customer Experience

at

Marine Layer

Monday used to be the hectic day. We were flooded with the influx of inquiries
and we needed to keep up with everything. With Gorgias Automate, shoppers get
their answers solved, even outside of business hours.

Addison Debter

Head of Customer Service

at

Kirby Allison

Our peak seasons are Father's Day, Black Friday, and Christmas. With Gorgias
Automate, my team is on top for the 3 most important months of the year;
Father's Day, Black Friday, and Christmas.

Shauna Clearly

Head of Ecommerce

at

Ekster

 * 
 * 
 * 
 * 



4.4



632 reviews on Shopify App Store


ACCOMPLISH MORE IN LESS TIME WITH AI

Automatically triage queries, answer basic customer questions, tag tickets, and
much more with AI that:

 * Provides consistent, reliable answers
 * Enhances chat, email, and more channels
 * Always offers a path to human support
 * Works under conditions you control



Gorgias Customer: ↗︎


CONNECT 100+ ECOMMERCE TOOLS

View customer data in the support ticket sidebar
Streamline your work and boost cross-team collaboration
Make updates in other tools without switching tabs



BUILD YOUR IDEAL CX TOOLKIT WITH 5 DISTINCT TOOLS

helpdesk

One inbox for all your 
support conversations



Manage customer support requests across all your channels, with robust reporting
and AI to streamline your work.


Learn more ↗︎

automate

Smart AI and automation 
for instant resolutions



Let automation handle basic questions across channels. Instant service,
satisfied customers, and stress-free agents.


Learn more ↗︎

convert

Hyper-segmented chat campaigns to boost sales



Drive conversion rate by sharing hyper-targeted promotions, information, and
other incentives in the flow of shopping.


Coming Soon...

voice

Enhance your team's efficiency with Gorgias Voice



Add a human touch that can help your brand build trust and directly drive
revenue by treating shoppers like VIPs.


Learn more ↗︎

sms

Support as mobile as your customers



The easiest way to offer conversational text message support for an
uninterrupted conversation with customers on the go.


Learn more ↗︎


CELEBRATED BY CUSTOMERS & INDUSTRY EXPERTS




JOIN THE 13,444 BRANDS THAT USE GORGIAS EVERY DAY

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Helping independent ecommerce brands provide an outstanding customer service
experience.

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