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Expert Advice




PRIVACY POLICY

Last Updated: April 10, 2023

Notice to California Residents

General

This Privacy Policy (“Policy”) explains how RS Americas, Inc. (“RS Americas,”
“we,” “us,” “our”) collects, uses, and discloses information through its
website, us.rs-online.com, and all of its subdomains, as well as through other
online mediums and websites that link to this Policy (collectively, the
“Services”). Please read this Policy carefully so that you understand our
information practices. If you do not agree with the terms of this Policy, please
do not use the Services.

This Policy is split into sections. For your convenience, links to each of those
sections follows:

 

 
1. Information We Collect

2. How We Use Your Information

3. When We Disclose Your Information

4. Our Legal Bases for Processing Your Personal Data

5. International Users

6. Personalized Content, Advertising, and Your Choices

7. Your Data Rights and Choices

8. Notice to California Residents

9. Security and Retention of Your Information

10. Information from Children

11. Contacting Us about This Policy

12. Changes to This Policy

 

 


1. INFORMATION WE COLLECT

We collect information in multiple ways, including when you provide information
directly to us, and when we passively collect information from you, such as
information collected from your browser or device that you use to access the
Services.


 * A. INFORMATION YOU PROVIDE DIRECTLY TO US
   
   When you use the Services, such as by registering for an account or
   communicating with us, you may provide us information directly, including:
   
   * Contact information, such as your name, email address, phone number, fax
     number, company name, and physical address.
   * Registration information, including a username and password.
   * Purchase information, such as quantity and type of goods purchased, name of
     purchaser, and shipping address.
   * Payment information for your purchase, which is securely processed by our
     third-party payment processor.
   * Correspondence between you and us and records of such correspondence, such
     as the contents of emails you send us, support inquiries, or other feedback
     you provide directly to us.
   * Information you provide in product reviews and surveys; and
   * Marketing preferences, such as records of your requests to opt out of
     marketing communications.


 * B. INFORMATION THAT IS PASSIVELY AND/OR AUTOMATICALLY COLLECTED
   
   * (I)
     
     We may automatically collect certain information about the computer or
     devices (including mobile devices) you use to access the Services, such as
     (a) IP addresses, unique device identifiers and other information about
     your computer or mobile phone or other mobile device(s), browser types,
     browser language, operating system, the state or country from which you
     accessed the Services; and (b) information related to the ways in which you
     interact with the Services, such as: referring and exit pages and URLs,
     platform type, the number of clicks, domain names, landing pages, pages and
     content viewed and the order of those pages, the amount of time spent on
     particular pages, the date and time you used the Services, the frequency of
     your use of the Services, error logs, and other similar information. As
     described further below, we may use third-party analytics providers and
     technologies, including cookies and similar tools, to assist in collecting
     this information.
     
     We also automatically collect data when you engage in a transaction with
     us, such as a transaction ID, purchase date and time, and transaction
     amount.
   
   * (II) LOCATION INFORMATION
     
     We may automatically collect location information, including general
     location information (e.g., city, state and zip code) derived from your IP
     address or other information associated with your device.
   
   * (III) COOKIES AND OTHER ELECTRONIC TECHNOLOGIES
     
     Some RS Americas pages may use cookies and similar technologies, such as
     web server logs, beacons, and tracking pixels. A cookie is a small text
     file that is placed on your computer when you visit a website, that enables
     us to: (i) recognize your computer; (ii) store your preferences and
     settings; (iii) understand what pages on the Site you have visited; (iv)
     enhance your user experience by delivering content specific to your
     interests; (v) perform searches and analytics; and (vi) assist with
     security administrative functions. Cookies are placed in your browser
     cache, while tracking pixels (sometimes referred to as “web beacons” or
     “clear GIFs”) are electronic tags with a unique identifier embedded in
     websites, online ads and/or email, and are designed to provide usage
     information like ad impressions or clicks, measure popularity of the
     Services and associated advertising, and access user cookies. We may also
     use these automated technologies to collect and analyze other information
     related to the devices you use to access the Services, such as IP
     addresses, browser types, browser language, operating system used, the
     domain name of your Internet service provider, unique device identifiers,
     and other information about your devices used to access the Services. These
     automated technologies may also collect information on the websites you
     have visited before and after you visit the Services, and the
     advertisements you have accessed, seen, forwarded, and/or clicked on when
     using the Services or other websites. We or third-party technologies we use
     may place or recognize a unique cookie on your browser to enable you to
     receive customized content, offers, services or advertisements on our
     websites or other sites. As we adopt additional technologies, we may also
     gather additional information through other methods.
     
     Please note that you can change your settings to notify you when a cookie
     is being set or updated, or to block cookies altogether. Please consult the
     "Help" section of your browser for more information (e.g., Microsoft Edge,
     Google Chrome, Mozilla Firefox, or Apple Safari). Please note that by
     blocking any or all cookies, you may not have access to certain features or
     offerings of the Services.
     
     We use third parties to assist us in serving advertisements, tracking site
     usage statistics, and providing content-sharing services to support the
     Services. These third parties may also use cookies and similar technologies
     to collect similar information about your use of the Services. We do not
     control these third-party technologies, and their use of your information
     is governed by those parties' privacy policies. For more information about
     how to opt out of these third parties’ use of your information, please see
     Section 6 below.


 * C. INFORMATION COLLECTED FROM THIRD-PARTY PLATFORMS
   
   When you interact with our social media pages, such as by “liking” our page
   or posting comments or replies to our content, we may collect certain
   information about you, consistent with your privacy settings on that
   platform. If you do not wish for us to collect information from these third
   parties, please do not interact with us via third-party platforms. We may
   also collect information about you that you have posted publicly, such as on
   business networking websites. For a description on how these third parties
   handle and disclose your information, please refer to their privacy policies
   and terms of use, which may permit you to modify your privacy settings. We
   may combine information that we collect from or about you with information
   about you that we obtain from such social media and other content platforms.

 


2. HOW WE USE YOUR INFORMATION

We may use the information we collect for the following purposes:

 * To provide, operate, administer, and troubleshoot the Services;
 * To fulfill your orders;
 * To send you information about your relationship or transactions with us;
 * To respond to your inquiries and send information that we believe is of
   interest to you;
 * To market the Services to you, including, but not limited to, by contacting
   you about discounts, promotions, updates, special offers, and joint marketing
   efforts via email or direct mail;
 * To administer surveys, sweepstakes, special promotions and contests;
 * To personalize your experience when using the Services;
 * For internal research, reporting and data analytics;
 * To improve the Services and/or develop new Services;
 * To allow us and our advertising partners to personalize the content and
   advertising that you see on the Services and on third-party platforms;
 * To comply with applicable laws and regulations;
 * For internal auditing and recordkeeping purposes;
 * To protect the safety of ourselves, our customers, and the public; and
 * To enforce the legal or contractual terms that govern your use of the
   Services or defend our legal rights.

We may also combine information that we collect from you with information we
obtain about you from third parties. We may aggregate and/or de-identify any
information collected through the Services. We may use de-identified and/or
aggregated data for any purpose, including without limitation for research and
marketing purposes, and may also disclose such data to any third parties.

 


3. WHEN WE DISCLOSE YOUR INFORMATION

We may disclose your information to parties outside of RS Americas under the
following circumstances:

 * Affiliates. We may disclose your information to our affiliates and
   subsidiaries under common ownership and/or control.
 * Service Providers. We may provide access to your information to vendors and
   others who perform services on our behalf. These parties provide a variety of
   services to us, including, without limitation, order processing, billing,
   sales, marketing, advertising, market research, fulfillment, data storage,
   analysis and processing, and legal services.
 * Other Third Parties. Except as provided herein, we may disclose your
   information to third parties that assist in tailoring and serving
   advertisements that are relevant to you. We may also allow third-party
   advertising technologies (e.g., ad networks and ad servers) to use cookies
   and similar technologies on the Services to deliver relevant and targeted
   content and advertising to you on the Services and other websites you visit
   and applications you use, as explained further in “Personalized Content and
   Advertising” below.
 * Consent. If you consent, we may disclose your information publicly or to
   third parties, such as if you agree to provide a product or service review
   and have that content attributed to you.
 * Protection of RS Americas and Others. We may access, preserve and disclose
   your information if required to do so by law or in a good faith belief that
   such access, preservation or disclosure is reasonably necessary to: (a)
   comply with applicable laws and regulations or legal process; (b) enforce our
   Terms & Conditions, this Policy, or other contracts with you; (c) respond to
   claims that any content violates the rights of third parties; and/or (d)
   protect the rights, property or personal safety of RS Americas, its agents
   and affiliates, its users and/or the public. We may also disclose information
   to law enforcement agencies in emergency circumstances where the disclosure
   of such information is consistent with the types of emergency disclosures
   permitted or required by law.
 * Business Transfers. We may disclose and/or transfer your information,
   including your contact information, in connection with a proposed or actual
   merger, acquisition, transfer of control, distribution or sale of all, or
   components, of our business.

 


4. OUR LEGAL BASES FOR PROCESSING YOUR PERSONAL DATA

The laws in some jurisdictions require companies to tell you about the legal
grounds they rely on to use or disclose your “personal data” as such term is
defined under applicable law. To the extent that those laws apply, our legal
grounds are as follows:

 * To honor our contractual commitments to you: Much of our processing of
   personal data is to meet our contractual obligations to our customers, or to
   take steps at customers’ requests in anticipation of entering into a contract
   with them. For example, we handle personal data on this basis to process and
   fulfill your orders.
 * Consent: Where required by law, and in some other cases, we handle personal
   data on the basis of your implied or express consent.
 * Legitimate interests: In many cases, we handle personal data on the ground
   that it furthers our legitimate interests in ways that are not overridden by
   the interests or fundamental rights and freedoms of the affected individuals,
   such as to fulfill customer service requests, market our services to you,
   protect our users, personnel and property, and analyze and improve the
   Services.
 * Legal compliance: We use and disclose personal data in certain ways to comply
   with our legal obligations.

 


5. INTERNATIONAL USERS

The Services are operated in the United States and are governed by United States
law. If you are a resident of the European Union or other location outside the
United States, please be advised that any information you provide through the
Services will be transferred to the United States or other designated locations
outside of the United States for certain processing/hosting operations. We have
taken steps to ensure that your personal information is appropriately protected
and is processed only in accordance with this Policy.

 


6. PERSONALIZED CONTENT, ADVERTISING, AND YOUR CHOICES


 * A. ONLINE ANALYTICS
   
   We may use third-party web analytics services on our Services, such as those
   of Google Analytics. These service providers use the sort of technology
   previously described in the “Information We Collect” section to help us
   analyze how users use the Services including by noting the third-party
   website from which you arrive. The information (including your IP address)
   collected by the technology will be disclosed to or collected directly by
   these service providers, who use the information to evaluate your use of the
   Services. We also use Google Analytics for certain purposes related to
   advertising, as described in the following section. To prevent Google
   Analytics from using your information for analytics, you may install the
   Google Analytics Opt-out Browser Add-on by clicking here.


 * B. TAILORED ADVERTISING
   
   We may personalize the content and advertising that you see when using the
   Services through the use of third-party advertising technologies that allow
   for the delivery of relevant content and advertising on the Services, as well
   as other websites you visit and other applications you use. The ads may be
   based on various factors such as the content of the page you are visiting,
   information you provide such as your age and gender, your searches,
   demographic data, and other information we collect from you. These ads may be
   based on your current activity or your activity over time and may be tailored
   to your interests.
   
   Also, third parties whose products or services are accessible or advertised
   via the Services may also place cookies or other tracking technologies on
   your computer, mobile phone, or other device to collect information about
   your use of the Services in order to (i) inform, optimize, and serve ads
   based on past visits to our websites and other sites and (ii) report how our
   ad impressions, other uses of ad services, and interactions with these ad
   impressions and ad services are related to visits to our websites and use of
   our Services. We also may disclose a hashed version of your email address
   with third-party advertising partners for purposes of delivering tailored
   advertising. We neither have access to, nor does this Policy govern, the use
   of cookies or other tracking technologies that may be placed on your
   computer, mobile phone, or other device you use to access the Services by
   non-affiliated, third-party ad technology, ad servers, ad networks or any
   other non-affiliated third parties. Those parties that use these technologies
   may offer you a way to opt out of ad targeting as described below. If you are
   interested in more information about tailored browser advertising and how you
   can generally control cookies from being put on your computer to deliver
   tailored advertising, you may visit the Network Advertising Initiative’s
   Consumer Opt-Out link or the Digital Advertising Alliance’s Consumer Opt-Out
   link to opt-out of receiving tailored advertising from companies that
   participate in those programs. You may also use the links available in
   advertisements that appear in the Services and learn more about our
   advertising practices through the “About Our Ads” link available through the
   Services.
   
   Please note that you may still receive advertisements even if you opt out of
   tailored advertising. In that case, the ads will just not be tailored. Also,
   we do not control any of the above opt-out links and are not responsible for
   any choices you make using these mechanisms or the continued availability or
   accuracy of these mechanisms.

 


7. YOUR DATA RIGHTS AND CHOICES


 * A. MARKETING COMMUNICATIONS
   
   You can unsubscribe from marketing emails we send to you by clicking the
   “unsubscribe” link they contain. Please note that even though you may opt-out
   of receiving marketing-related communications from us, we may still send you
   important administrative and transactional messages.


 * B. RIGHTS REGARDING YOUR INFORMATION
   
   Depending on your jurisdiction, you may have the right, in accordance with
   applicable data protection laws, to make requests related to your “personal
   information” or “personal data” (as such terms are defined under applicable
   law, and collectively referred to herein as “personal information”).
   Specifically, you may have the right to ask us to:
   
   * Inform you about the categories of personal information we collect or
     disclose about you; the categories of sources of such information; the
     business or commercial purpose for collecting your personal information;
     and the categories of third parties with whom we disclose personal
     information.
   * Provide you access to and/or a copy of certain personal information we hold
     about you.
   * Correct or update personal information we hold about you.
   * Delete certain personal information we have about you.
   * Provide you with information about the financial incentives that we offer
     to you, if any.
   * Restrict or object to certain uses of your information.
   * Opt you out of the processing of your personal information for purposes of
     profiling in furtherance of decisions that produce legal or similarly
     significant effects, if applicable.
   
   Please note that certain information may be exempt from such requests under
   applicable law. For example, we need certain information in order to provide
   the Services to you.
   
   You may also have the right to opt out of “sales” of your information and
   “sharing/processing of your information for targeted advertising” as
   described below. If you are a California resident, please see the “Notice to
   California Residents” section below for more information about our privacy
   practices and your rights.
   
   As provided in applicable law, you also have the right to not be
   discriminated against for exercising your rights. Please note that certain
   information may be exempt from such requests under applicable law. For
   example, we need to retain certain information in order to provide our
   services to you. We also need to take reasonable steps to verify your
   identity before responding to a request, which may include, at a minimum,
   depending on the sensitivity of the information you are requesting and the
   type of request you are making, verifying your name and email address. If we
   are unable to verify you, we may be unable to respond to your requests.
   
   To exercise any of these rights, you can email us at privacy@na.rsgroup.com
   or call us at 1-866-433-5722 with your name and type of request you are
   making.
   
   You may be able to designate an authorized agent to make requests on your
   behalf. In order for an authorized agent to be verified, you must provide the
   authorized agent with signed, written permission to make such requests or a
   power of attorney. We may also follow up with you to verify your identity
   before processing the authorized agent’s request.
   
   Depending on applicable law, you may have the right to appeal our decision to
   deny your request, if applicable. We will provide information about how to
   exercise that right in our response denying the request. You also have the
   right to lodge a complaint with a supervisory authority.


 * C. NOTICE OF RIGHT TO OPT OUT OF SALES OF PERSONAL INFORMATION AND
   PROCESSING/SHARING OF PERSONAL INFORMATION FOR TARGETED ADVERTISING PURPOSES
   
   Depending on your jurisdiction, you may also have the right to opt out of
   “sales” of your information and “sharing/processing of your information for
   targeted advertising.”
   
   As explained in the “When We Disclose Your Information” section above, we
   sometimes disclose information to unaffiliated third parties we collaborate
   with or that provide offers that we think may be of value to you. We also
   provide information to third-party advertising providers for targeted
   advertising purposes or use advertising analytics partners to assist us in
   analyzing use of our services and our user/customer base. Under applicable
   law, the disclosure of your personal information to these third parties to
   assist us in providing these services may be considered a “sale” of personal
   information or the processing/sharing of personal information for targeted
   advertising purposes.
   
   If you would like to opt out of the disclosure of your personal information
   for purposes that could be considered “sales” for those third parties' own
   commercial purposes, or “sharing” or processing for purposes of targeted
   advertising, please visit the following link, which is also available in the
   footer of our Site: "Your Privacy Choices" Note that you will need to opt out
   on each device you use to access the Services.
   
   Depending on your jurisdiction, you may be permitted to designate an
   authorized agent to submit such requests on your behalf. Please note that we
   do not knowingly sell the personal information of minors under 16 years of
   age.

 


8. NOTICE TO CALIFORNIA RESIDENTS

If you are a California resident, California law requires us to provide you with
some additional information regarding how we collect, use, and disclose your
“personal information” as defined in the California Consumer Privacy Act
(“CCPA”).

We describe the categories of information we collect, our business purposes for
collecting such information, the sources and uses of such information and the
entities with which we disclose such information in the “Information We
Collect”, “How We Use Your Information,” and “When We Disclose Your Information”
sections of this Privacy Policy. We provide additional information required by
the CCPA below.


 * A. CATEGORIES OF PERSONAL INFORMATION WE COLLECT, USE AND DISCLOSE
   
   Throughout this Policy, we discuss in detail the types of Information we
   collect from and about users and discuss how we use and disclose such
   information. The following are the “categories” of personal information under
   the CCPA that we collect from California consumers and that we may, as
   discussed throughout this Policy, use and disclose for our business purposes:
   
   Identifiers (such as name, address, email address); commercial information
   (such as transaction data); financial data (such as credit card information
   processed by our payment processor); device identifiers (such as IP address
   and unique device identifiers); internet or other network or device activity
   (such as browsing history); general geolocation data derived from IP
   addresses; any user-generated content or feedback that you provide;
   professional or employment related data; and username and password (which is
   considered “sensitive” personal information under California law).


 * B. HOW WE USE THESE CATEGORIES OF PERSONAL INFORMATION
   
   We and our service providers may use the categories of personal information
   we collect from and about you for the following business and commercial
   purposes (as those terms are defined in applicable law).
   
   * Our or our service providers’ operational purposes;
   * Auditing consumer interactions on our site (e.g., measuring ad
     impressions);
   * Detecting, protecting against, and prosecuting security incidents and
     fraudulent or illegal activity;
   * Bug detection and error reporting;
   * Customizing content that we or our service providers display on the
     Services (e.g., contextual ads);
   * Providing the Services (e.g., account servicing and maintenance, customer
     service, advertising and marketing, analytics, and communication about the
     Services);
   * Improving our existing Services and developing new services (e.g., by
     conducting research to develop new products or features);
   * Other uses that advance our commercial or economic interests, such as
     third-party advertising and communicating with you about relevant offers
     from third party partners;
   * Other uses about which we notify you.
   
   Examples of these types of uses are discussed in our main privacy policy in
   the “How We Use Your Information” section. We may also use the categories of
   personal information for compliance with applicable laws and regulations, and
   we may combine the information we collect (“aggregate”) or remove pieces of
   information (“de-identify”) to limit or prevent identification of any user or
   device. We may also disclose this information to third parties for legal,
   compliance or security purposes, or in connection with a business transfer,
   as described further in “When We Disclose Your Information” above.


 * C. SALE/SHARING OF PERSONAL INFORMATION
   
   The CCPA sets forth certain obligations for businesses that “sell” personal
   information or “share” personal information for cross-context behavioral
   advertising purposes. Under the CCPA, “sale” and “sharing” are defined such
   that they may include allowing third parties to receive certain information
   for advertising purposes. We “sell” or “share” the following categories of
   information to third-party advertising partners and vendors that support our
   advertising efforts (such as advertising analytics services):
   
   Identifiers (such as name, address, email address); commercial information
   (such as transaction data); internet or other network or device activity
   (such as browsing history and usage information).
   
   If you would like to opt out of our use of your information for such purposes
   that are considered a “sale” or “sharing” for cross-context behavioral
   advertising purposes under California law, please visit the "Your Privacy
   Choices" link in the footer of our Site. Alternatively, if you have a
   legally-recognized browser-based opt out preference signal turned on via your
   device browser, we recognize such preference in accordance with applicable
   law. Please note that we do not knowingly sell the personal information of
   minors under 16 years of age.
   
   Please note, in the limited circumstances that we process sensitive personal
   information as defined in the CCPA, we do not use or disclose it other than
   for disclosed and permitted business purposes for which there is not a right
   to limit under the CCPA.


 * D. ADDITIONAL PRIVACY RIGHTS
   
   In addition to the rights section before in section C above, California
   residents may make certain requests about their personal information under
   the CCPA as set forth in Section 7(B) (Rights Regarding Your Information)
   above.
   
   If you are a California resident and would like to exercise any of your legal
   rights under the CCPA, you can email us at privacy@na.rsgroup.com or call us
   at 1-866-433-5722.


 * E. SHINE THE LIGHT
   
   California Law permits customers who are California residents to request
   certain information once per year regarding our disclosure of “personal
   information” (as that term is defined under applicable California law) to
   third parties for such third parties’ direct marketing purposes. We do not
   disclose personal information to third parties for their own direct marketing
   purposes.


 * F. DO NOT TRACK
   
   Do Not Track (“DNT”) is a privacy preference that users can set in certain
   web browsers. DNT is a way for users to inform websites and services that
   they do not want certain information about their webpage visits collected
   over time and across websites or online services. Except as otherwise
   described herein with respect to legally required browser based opt outs, we
   do not recognize or respond to browser-initiated DNT signals, as there is no
   industry-wide framework for DNT signals. To learn more about Do Not Track,
   you can do so here.

 


9. SECURITY AND RETENTION OF YOUR INFORMATION

We have implemented administrative, technical, and physical security measures to
protect against the loss, misuse and/or alteration of your information. These
safeguards vary based on the sensitivity of the information that we collect and
store. However, we cannot and do not guarantee that these measures will prevent
every unauthorized attempt to access, use, or disclose your information since
despite our efforts, no Internet and/or other electronic transmissions can be
completely secure.

We generally retain personal data for so long as it may be relevant to the
purposes above. In determining how long to retain information, we consider the
amount, nature and sensitivity of the information, the potential risk of harm
from unauthorized use or disclosure of the information, the purposes for which
we process the information, applicable legal requirements, and our legitimate
interests. The purposes for which we process information (as well as the other
factors listed above) may dictate different retention periods for the same types
of information. If you opt out of email marketing, we maintain your email on our
suppression list for an extended time to comply with your request. To dispose of
your information, we may anonymize it, delete it or take other appropriate
steps. Data may persist in copies made for backup and business continuity
purposes for additional time.

 


10. INFORMATION FROM CHILDREN

The Services are not directed to children under the age of 16. If we discover we
have received any “personal information” (as defined under the Children’s Online
Privacy Protection Act) from a child under the age of 13 in violation of this
Policy, we will take reasonable steps to delete that information as quickly as
possible. If you believe we have any information from or about anyone under the
age of 16, please contact us at the address listed below.

For residents of the EEA, where processing of personal information is based on
consent, we will not knowingly engage in that processing for users under the age
of consent established by applicable data protection law. If we learn that we
are engaged in that processing with such users, we will halt such processing and
will take reasonable measures to promptly remove applicable information from our
records.

 


11. CONTACTING US ABOUT THIS POLICY

If you have any questions about this Privacy Notice, please contact us at
privacy@na.rsgroup.com.

 


12. CHANGES TO THIS POLICY

We reserve the right to change this Policy at any time to reflect changes in the
law, our data collection, use and disclosure practices, the features of our
Services, or advances in technology. Please check this page periodically for
changes. Your continued use of the Services following the posting of changes to
this Policy will be deemed to mean you understand the applicability of those
changes.


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