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Submitted URL: https://app.gartnerformarketers.com/e/er?utm_campaign=RM_NA_2022_SWG_NL_NL6_Conferences_APPS&utm_medium=email&utm_source=Eloqua&cm_m...
Effective URL: https://www.gartner.com/en/articles/are-managers-moot?utm_campaign=RM_NA_2022_SWG_NL_NL6_Conferences_APPS&utm_medium=ema...
Submission: On June 02 via api from CH — Scanned from DE
Effective URL: https://www.gartner.com/en/articles/are-managers-moot?utm_campaign=RM_NA_2022_SWG_NL_NL6_Conferences_APPS&utm_medium=ema...
Submission: On June 02 via api from CH — Scanned from DE
Form analysis 2 forms found in the DOM
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<a href="javascript:void(0)" data-value="ALBANIA">Albania</a>
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<a href="javascript:void(0)" data-value="ALGERIA">Algeria</a>
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<a href="javascript:void(0)" data-value="AMERICAN SAMOA">American Samoa</a>
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<a href="javascript:void(0)" data-value="ANDORRA">Andorra</a>
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<a href="javascript:void(0)" data-value="ANGOLA">Angola</a>
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<a href="javascript:void(0)" data-value="ANGUILLA">Anguilla</a>
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<a href="javascript:void(0)" data-value="ANTARCTICA">Antarctica</a>
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<li>
<a href="javascript:void(0)" data-value="ARMENIA">Armenia</a>
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<li>
<a href="javascript:void(0)" data-value="ARUBA">Aruba</a>
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<li>
<a href="javascript:void(0)" data-value="AUSTRIA">Austria</a>
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<li>
<a href="javascript:void(0)" data-value="AZERBAIJAN">Azerbaijan</a>
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<li>
<a href="javascript:void(0)" data-value="BAHAMAS">Bahamas</a>
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<li>
<a href="javascript:void(0)" data-value="BAHRAIN">Bahrain</a>
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<a href="javascript:void(0)" data-value="BANGLADESH">Bangladesh</a>
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<li>
<a href="javascript:void(0)" data-value="BARBADOS">Barbados</a>
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<li>
<a href="javascript:void(0)" data-value="BELARUS">Belarus</a>
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<li>
<a href="javascript:void(0)" data-value="BELGIUM">Belgium</a>
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<li>
<a href="javascript:void(0)" data-value="BELIZE">Belize</a>
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<li>
<a href="javascript:void(0)" data-value="BENIN">Benin</a>
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<li>
<a href="javascript:void(0)" data-value="BERMUDA">Bermuda</a>
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<li>
<a href="javascript:void(0)" data-value="BHUTAN">Bhutan</a>
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<a href="javascript:void(0)" data-value="BOLIVIA">Bolivia</a>
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<li>
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<a href="javascript:void(0)" data-value="BOTSWANA">Botswana</a>
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<li>
<a href="javascript:void(0)" data-value="BOUVET ISLAND">Bouvet Island</a>
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<a href="javascript:void(0)" data-value="BRAZIL">Brazil</a>
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<a href="javascript:void(0)" data-value="BRITISH INDIAN OCEAN TERRITORY">British Indian Ocean Territory</a>
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<a href="javascript:void(0)" data-value="BRUNEI DARUSSALAM">Brunei Darussalam</a>
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<a href="javascript:void(0)" data-value="BULGARIA">Bulgaria</a>
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<a href="javascript:void(0)" data-value="BURKINA FASO">Burkina Faso</a>
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<a href="javascript:void(0)" data-value="CAPE VERDE">Cape Verde</a>
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<a href="javascript:void(0)" data-value="CAYMAN ISLANDS">Cayman Islands</a>
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<a href="javascript:void(0)" data-value="CENTRAL AFRICAN REPUBLIC">Central African Republic</a>
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<a href="javascript:void(0)" data-value="CHILE">Chile</a>
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<a href="javascript:void(0)" data-value="CHINA">China</a>
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<a href="javascript:void(0)" data-value="CHRISTMAS ISLAND">Christmas Island</a>
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<a href="javascript:void(0)" data-value="COCOS (KEELING) ISLANDS">Cocos (Keeling) Islands</a>
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<li>
<a href="javascript:void(0)" data-value="COMOROS">Comoros</a>
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<li>
<a href="javascript:void(0)" data-value="CONGO">Congo</a>
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<li>
<a href="javascript:void(0)" data-value="CONGO, THE DEMOCRATIC REPUBLIC OF THE">Congo, The Democratic Republic of the</a>
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<li>
<a href="javascript:void(0)" data-value="COOK ISLANDS">Cook Islands</a>
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<li>
<a href="javascript:void(0)" data-value="COSTA RICA">Costa Rica</a>
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<li>
<a href="javascript:void(0)" data-value="CÔTE D'IVOIRE">Côte D'Ivoire</a>
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<li>
<a href="javascript:void(0)" data-value="CUBA">Cuba</a>
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<li>
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<li>
<a href="javascript:void(0)" data-value="CURAÇAO">Curaçao</a>
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<li>
<a href="javascript:void(0)" data-value="CYPRUS">Cyprus</a>
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<a href="javascript:void(0)" data-value="DJIBOUTI">Djibouti</a>
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<a href="javascript:void(0)" data-value="DOMINICAN REPUBLIC">Dominican Republic</a>
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<a href="javascript:void(0)" data-value="ECUADOR">Ecuador</a>
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<li>
<a href="javascript:void(0)" data-value="EGYPT">Egypt</a>
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<a href="javascript:void(0)" data-value="EL SALVADOR">El Salvador</a>
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<a href="javascript:void(0)" data-value="EQUATORIAL GUINEA">Equatorial Guinea</a>
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<li>
<a href="javascript:void(0)" data-value="ETHIOPIA">Ethiopia</a>
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<a href="javascript:void(0)" data-value="FALKLAND ISLANDS (MALVINAS)">Falkland Islands (Malvinas)</a>
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<a href="javascript:void(0)" data-value="FAROE ISLANDS">Faroe Islands</a>
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<li>
<a href="javascript:void(0)" data-value="FIJI">Fiji</a>
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<a href="javascript:void(0)" data-value="FINLAND">Finland</a>
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<li>
<a href="javascript:void(0)" data-value="FRANCE">France</a>
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<li>
<a href="javascript:void(0)" data-value="FRENCH GUIANA">French Guiana</a>
</li>
<li>
<a href="javascript:void(0)" data-value="FRENCH POLYNESIA">French Polynesia</a>
</li>
<li>
<a href="javascript:void(0)" data-value="FRENCH SOUTHERN TERRITORIES">French Southern Territories</a>
</li>
<li>
<a href="javascript:void(0)" data-value="GABON">Gabon</a>
</li>
<li>
<a href="javascript:void(0)" data-value="GAMBIA">Gambia</a>
</li>
<li>
<a href="javascript:void(0)" data-value="GEORGIA">Georgia</a>
</li>
<li>
<a href="javascript:void(0)" data-value="GERMANY">Germany</a>
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<li>
<a href="javascript:void(0)" data-value="GHANA">Ghana</a>
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<li>
<a href="javascript:void(0)" data-value="GIBRALTAR">Gibraltar</a>
</li>
<li>
<a href="javascript:void(0)" data-value="GREECE">Greece</a>
</li>
<li>
<a href="javascript:void(0)" data-value="GREENLAND">Greenland</a>
</li>
<li>
<a href="javascript:void(0)" data-value="GRENADA">Grenada</a>
</li>
<li>
<a href="javascript:void(0)" data-value="GUADELOUPE">Guadeloupe</a>
</li>
<li>
<a href="javascript:void(0)" data-value="GUAM">Guam</a>
</li>
<li>
<a href="javascript:void(0)" data-value="GUATEMALA">Guatemala</a>
</li>
<li>
<a href="javascript:void(0)" data-value="GUERNSEY">Guernsey</a>
</li>
<li>
<a href="javascript:void(0)" data-value="GUINEA">Guinea</a>
</li>
<li>
<a href="javascript:void(0)" data-value="GUINEA-BISSAU">Guinea-Bissau</a>
</li>
<li>
<a href="javascript:void(0)" data-value="GUYANA">Guyana</a>
</li>
<li>
<a href="javascript:void(0)" data-value="HAITI">Haiti</a>
</li>
<li>
<a href="javascript:void(0)" data-value="HEARD/MCDONALD ISLS.">Heard/McDonald Isls.</a>
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<li>
<a href="javascript:void(0)" data-value="HONDURAS">Honduras</a>
</li>
<li>
<a href="javascript:void(0)" data-value="HONG KONG">Hong Kong</a>
</li>
<li>
<a href="javascript:void(0)" data-value="HUNGARY">Hungary</a>
</li>
<li>
<a href="javascript:void(0)" data-value="ICELAND">Iceland</a>
</li>
<li>
<a href="javascript:void(0)" data-value="INDONESIA">Indonesia</a>
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<li>
<a href="javascript:void(0)" data-value="IRAN, ISLAMIC REPUBLIC OF">Iran, Islamic Republic of</a>
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<li>
<a href="javascript:void(0)" data-value="IRAQ">Iraq</a>
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<li>
<a href="javascript:void(0)" data-value="IRELAND">Ireland</a>
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<li>
<a href="javascript:void(0)" data-value="ISLE OF MAN">Isle of Man</a>
</li>
<li>
<a href="javascript:void(0)" data-value="ISRAEL">Israel</a>
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<li>
<a href="javascript:void(0)" data-value="ITALY">Italy</a>
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<li>
<a href="javascript:void(0)" data-value="JAMAICA">Jamaica</a>
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<li>
<a href="javascript:void(0)" data-value="JAPAN">Japan</a>
</li>
<li>
<a href="javascript:void(0)" data-value="JERSEY">Jersey</a>
</li>
<li>
<a href="javascript:void(0)" data-value="JORDAN">Jordan</a>
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<li>
<a href="javascript:void(0)" data-value="KAZAKHSTAN">Kazakhstan</a>
</li>
<li>
<a href="javascript:void(0)" data-value="KENYA">Kenya</a>
</li>
<li>
<a href="javascript:void(0)" data-value="KIRIBATI">Kiribati</a>
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<li>
<a href="javascript:void(0)" data-value="KOREA, DEMOCRATIC PEOPLE'S REPUBLIC OF">Korea, Democratic People's Republic of</a>
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<li>
<a href="javascript:void(0)" data-value="KOREA, REPUBLIC OF">Korea, Republic of</a>
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<li>
<a href="javascript:void(0)" data-value="KUWAIT">Kuwait</a>
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<li>
<a href="javascript:void(0)" data-value="KYRGYZSTAN">Kyrgyzstan</a>
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<li>
<a href="javascript:void(0)" data-value="LAO PEOPLE'S DEMOCRATIC REPUBLIC">Lao People's Democratic Republic</a>
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<li>
<a href="javascript:void(0)" data-value="LATVIA">Latvia</a>
</li>
<li>
<a href="javascript:void(0)" data-value="LEBANON">Lebanon</a>
</li>
<li>
<a href="javascript:void(0)" data-value="LESOTHO">Lesotho</a>
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<li>
<a href="javascript:void(0)" data-value="LIBERIA">Liberia</a>
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<li>
<a href="javascript:void(0)" data-value="LIBYA">Libya</a>
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<li>
<a href="javascript:void(0)" data-value="LIECHTENSTEIN">Liechtenstein</a>
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<li>
<a href="javascript:void(0)" data-value="LITHUANIA">Lithuania</a>
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<li>
<a href="javascript:void(0)" data-value="LUXEMBOURG">Luxembourg</a>
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<li>
<a href="javascript:void(0)" data-value="MACAO">Macao</a>
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<li>
<a href="javascript:void(0)" data-value="MACEDONIA, THE FORMER YUGOSLAV REPUBLIC OF">Macedonia, The Former Yugoslav Republic of</a>
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<li>
<a href="javascript:void(0)" data-value="MADAGASCAR">Madagascar</a>
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<li>
<a href="javascript:void(0)" data-value="MALAWI">Malawi</a>
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<li>
<a href="javascript:void(0)" data-value="MALAYSIA">Malaysia</a>
</li>
<li>
<a href="javascript:void(0)" data-value="MALDIVES">Maldives</a>
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<li>
<a href="javascript:void(0)" data-value="MALI">Mali</a>
</li>
<li>
<a href="javascript:void(0)" data-value="MALTA">Malta</a>
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<li>
<a href="javascript:void(0)" data-value="MARSHALL ISLANDS">Marshall Islands</a>
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<li>
<a href="javascript:void(0)" data-value="MARTINIQUE">Martinique</a>
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<li>
<a href="javascript:void(0)" data-value="MAURITANIA">Mauritania</a>
</li>
<li>
<a href="javascript:void(0)" data-value="MAURITIUS">Mauritius</a>
</li>
<li>
<a href="javascript:void(0)" data-value="MAYOTTE">Mayotte</a>
</li>
<li>
<a href="javascript:void(0)" data-value="MEXICO">Mexico</a>
</li>
<li>
<a href="javascript:void(0)" data-value="MICRONESIA, FEDERATED STATES OF">Micronesia, Federated States of</a>
</li>
<li>
<a href="javascript:void(0)" data-value="MOLDOVA, REPUBLIC OF">Moldova, Republic of</a>
</li>
<li>
<a href="javascript:void(0)" data-value="MONACO">Monaco</a>
</li>
<li>
<a href="javascript:void(0)" data-value="MONGOLIA">Mongolia</a>
</li>
<li>
<a href="javascript:void(0)" data-value="MONTENEGRO">Montenegro</a>
</li>
<li>
<a href="javascript:void(0)" data-value="MONTSERRAT">Montserrat</a>
</li>
<li>
<a href="javascript:void(0)" data-value="MOROCCO">Morocco</a>
</li>
<li>
<a href="javascript:void(0)" data-value="MOZAMBIQUE">Mozambique</a>
</li>
<li>
<a href="javascript:void(0)" data-value="MYANMAR">Myanmar</a>
</li>
<li>
<a href="javascript:void(0)" data-value="NAMIBIA">Namibia</a>
</li>
<li>
<a href="javascript:void(0)" data-value="NAURU">Nauru</a>
</li>
<li>
<a href="javascript:void(0)" data-value="NEPAL">Nepal</a>
</li>
<li>
<a href="javascript:void(0)" data-value="NETHERLANDS">Netherlands</a>
</li>
<li>
<a href="javascript:void(0)" data-value="NETHERLANDS ANTILLES">Netherlands Antilles</a>
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<li>
<a href="javascript:void(0)" data-value="NEW CALEDONIA">New Caledonia</a>
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<li>
<a href="javascript:void(0)" data-value="NEW ZEALAND">New Zealand</a>
</li>
<li>
<a href="javascript:void(0)" data-value="NICARAGUA">Nicaragua</a>
</li>
<li>
<a href="javascript:void(0)" data-value="NIGER">Niger</a>
</li>
<li>
<a href="javascript:void(0)" data-value="NIGERIA">Nigeria</a>
</li>
<li>
<a href="javascript:void(0)" data-value="NIUE">Niue</a>
</li>
<li>
<a href="javascript:void(0)" data-value="NORFOLK ISLAND">Norfolk Island</a>
</li>
<li>
<a href="javascript:void(0)" data-value="NORTHERN MARIANA ISLANDS">Northern Mariana Islands</a>
</li>
<li>
<a href="javascript:void(0)" data-value="NORWAY">Norway</a>
</li>
<li>
<a href="javascript:void(0)" data-value="OMAN">Oman</a>
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ARE MANAGERS MOOT?
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May 09, 2022
Contributor: Jordan Turner
Not exactly, but what we need from managers has changed.
In short:
* Managers today face intense pressure to support employees in a hybrid,
turbulent world.
* Remote work, advancements in technology and employee expectations challenge
the role of manager.
* Organizations must equip managers to operate in a more empathetic way to
foster trust and drive employee performance.
Managers today must confront new realities. Social and political turbulence,
work-life fusion and hybrid work have added a new layer of complexity (and
pressure) to their roles. Many employees are working in a hybrid world with more
choices about where, when and how much they work. A few factors to consider:
* Employees are having fewer in-person interactions.
* Employees spend less time in offices.
* Employees are interacting less with their colleagues.
Download now: A 12-Month Roadmap to Evolve Culture & Leadership in a Hybrid
Workplace
Plus, the responsibilities of managers — and the number of workers who report to
them — have skyrocketed, making it more difficult to provide hands-on
assistance. According to our research, 70% of HR leaders say managers are
overwhelmed by their responsibilities.
As such, employees are turning to their colleagues for the help and advice they
would have traditionally sought from a manager. “Employees feel like their
managers know less about their day-to-day work than their peers and coworkers
do, so employees are more likely to turn to their coworkers to get advice and
job coaching,” says Brian Kropp, Chief of Research at Gartner. “This creates an
environment where the average employee gets more value out of their peer
relationships than their managerial relationship.”
Learn more: What Is HR Strategy — And How Can You Best Execute It?
THREE FACTORS AFFECTING THE TRADITIONAL MANAGER ROLE
Traditional managerial success was based on the ability to manage and evaluate
employee performance. This has shifted. Now, HR executives hire and develop
managers who are poised to be great coaches and teachers. However, this model
faces challenges thanks to three major trends: remote work, technology and
shifting employee expectations.
1. Remote work: Employees and managers are spending more of their time working
remotely and less time in offices. In 70% of manager-employee relationships,
either the manager or the employee will be remote at least some of the time.
Managers have considerably less visibility into the realities of their
employees’ day-to-day and must begin to focus more on outputs and less on
the processes used to produce them.
2. Technology: Companies have been buying technology that affects the tasks
historically done by managers. Think: scheduling software, AI-enabled
expense report auditing tools and even technologies to replace manager
feedback with AI.
3. Employee expectations: Employees are more vocal about their needs for
flexibility, influence and self-determination in the workplace, and their
tolerance for dissatisfaction is at an all-time low. Employees now expect
more authenticity, empathy and flexibility from their leaders, and amid the
tightest labor market in a generation, there is little room for error. Thus,
the relationships between employees and their managers have started to shift
to be more emotional and supportive, expecting managers to be part of their
support system to help them improve their life experience, rather than just
their employee experience.
Listen now: Organizational Culture and Connectedness Is in Crisis
WHAT IS THE ROLE OF A MANAGER TODAY?
Organizations must equip managers to operate in a more empathetic way. Employees
of empathetic managers are less likely to quit, tend to be more engaged, have
better overall well-being and perform at a higher level. Empathy is the key
differentiator that drives employee performance in a hybrid world.
Empathy requires fostering trust and care and a culture of acceptance. This is a
big ask and requires managers to:
1. Ask questions that produce vulnerable answers without compromising trust.
2. Diagnose the root cause of an employee’s behavior without making
assumptions.
3. Demonstrate the social-emotional intelligence necessary to understand the
feelings of another.
Learn more: A Roadmap for HR Excellence and Strategic Impact in a World of
Hybrid Work
Gartner research shows only 47% of managers feel they are prepared to lead with
empathy. “We’re moving toward someone who has to be almost like a social worker
or school counselor to support their employees as they confront challenges, both
at work and in their personal lives,” says Kropp. “If you don’t want your
employees talking to you about their personal situations and needs, and you’re
not going to be there to support them, odds are you shouldn’t be a manager.”
GARTNER REIMAGINEHR CONFERENCE
Join your peer CHROs and senior HR executives from leading organizations to
discuss specific HR challenges and learn top HR trends and priorities.
View Conference
Recommended resources for Gartner clients*:
Enable Manager Empathy to Foster Flexible Work
Demystifying 3 HR Leader Concerns About Remote Work
*Note that some documents may not be available to all Gartner clients.
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HR BUDGET AND EFFICIENCY BENCHMARKS FOR 2022
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EMPLOYEE RETENTION STRATEGY
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GARTNER PANEL: NEW OPPORTUNITIES FOR TALENT ANALYTICS IN THE HYBRID WORLD
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