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GET https://www.medanswering.com/

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GET https://www.medanswering.com/

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Text Content

Skip to content
 * About MAS
   * Our Organization
   * Leadership Team
   * Equity, Diversity & Inclusion Team
   * Commitment to Enrollees
   * Contact Us
 * Contact Us
   * Contact Center
   * TP Relations Team
   * MP Relations Team
   * Compliments, Comments or Concerns
   * Report Fraud
 * Enrollees
   * Enrollee Account & Eligibility
   * Forms & Resources
   * Program Highlights
   * FAQ for Enrollees
   * Scheduling Guidelines
   * Modes of Transit
   * Public Transit
   * Transportation Provider Search
   * Contact Center
   * Language Assistance
 * Trans Providers
   * Become a Provider
   * Forms & Resources
   * FAQ for TP’s
   * TP Relations Team
 * Med Providers
   * Forms & Resources
   * FAQ for MP’s
   * MP Relations Team
 * Explore
   * Compliments, Comments or Concerns
   * Report Fraud
   * Covid Information
   * Transportation Provider Search
   * Modes of Transit
   * Public Transit
   * Program Resources
   * Medicaid Exclusions
   * Terms & Definitions
 * Careers
 * Login
 * Login


Select Page
 * About MAS
   * Our Organization
   * Leadership Team
   * Equity, Diversity & Inclusion Team
   * Commitment to Enrollees
   * Contact Us
 * Contact Us
   * Contact Center
   * TP Relations Team
   * MP Relations Team
   * Compliments, Comments or Concerns
   * Report Fraud
 * Enrollees
   * Enrollee Account & Eligibility
   * Forms & Resources
   * Program Highlights
   * FAQ for Enrollees
   * Scheduling Guidelines
   * Modes of Transit
   * Public Transit
   * Transportation Provider Search
   * Contact Center
   * Language Assistance
 * Trans Providers
   * Become a Provider
   * Forms & Resources
   * FAQ for TP’s
   * TP Relations Team
 * Med Providers
   * Forms & Resources
   * FAQ for MP’s
   * MP Relations Team
 * Explore
   * Compliments, Comments or Concerns
   * Report Fraud
   * Covid Information
   * Transportation Provider Search
   * Modes of Transit
   * Public Transit
   * Program Resources
   * Medicaid Exclusions
   * Terms & Definitions
 * Careers
 * Login
 * Login

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MEDICAID TRANSPORTATION


MADE SIMPLE

MAS Connects Medicaid enrollees to health care through non-emergency
transportation because we believe healthier communities exist when its members
have seamless access to healthcare.

Are you new here? Create an account:

Enrollees
Transportation Providers
Medical Providers



TRAVELING TO APPOINTMENTS HAS NEVER BEEN EASIER!

MAS helps NYS Medicaid enrollees get easy access to non-emergency medical
transportation. Program information, guidelines, how to create an account and
other information can be found here. Let’s get started!



PROGRAM HIGHLIGHTS

Learn about MAS and our role in the NYS Medicaid transportation program.

Learn More

SCHEDULING GUIDELINES

How far ahead should you book? Learn more about when to schedule.

Learn More

SCHEDULE A TRIP

Scheduling online is easy. Log in, and you can submit a request right now.

Login
Covid 19 Guidance & Resources

ARE YOU NEW HERE?

Create an account to easily schedule a trip.

Benefits of an Enrollee Account


PROGRAM HIGHLIGHTS

E


MAS SETS UP NON-EMERGENCY MEDICAL TRANSPORTATION.

E


SERVICES NEED AUTHORIZATION AHEAD OF TIME.

E


AUTHORIZED TRIPS ARE PROVIDED AT NO COST.

E


MAS COVERS ALL MOBILITY & MEDICAL NEEDS.

E


MEDICAID REQUIRES ENROLLEES TO TRAVEL BY THE MOST APPROPRIATE & COST-EFFECTIVE
TRANSPORTATION MODE.

E


MAS COVERS ALL AREAS OF NYS.

Learn More


SCHEDULING GUIDELINES

How far ahead should you book?
For fast service, please keep these scheduling guidelines in mind:


 * Urgent / Sick Visit Care | Book Same Day
 * Routine Appointments | Book 3 Days in Advance
 * Public Transit | Book 5 Days in Advance
 * Long-Distance Travel | Book 7 Days in Advance
 * Cancel or Reschedule | Please Notify MAS as Soon as Possible

Learn More

Schedule a Trip

Scheduling Online is Easy.

Login and you can submit a request right now.

Login to Schedule Online

Need to schedule by phone?
We are here to help. Locate and call your county’s customer service number.

find your customer service number

Schedule a Trip


SCHEDULING ONLINE IS EASY.

Login and you can get started right now.

Login to Schedule Online

Need to schedule by phone?
We are here to help. Find your county’s Contact Center number and give them a
call.

find your Contact Center number




INFO NEEDED TO SCHEDULE A TRIP


 * Enrollee name, phone & email
 * Contact name, phone & email (if applicable)
 * Reason for appointment
 * Appointment date and time

 * Pickup address
 * Facility address
 * Transportation mode Preferred
 * Transportation Provider (if applicable)


ENROLLEES COVERED


TRIPS COMPLETED


TRIPS ARRANGED ANNUALLY


NYS COUNTIES SERVED


EVERYTHING YOU NEED TO KNOW

Everything you need to know about the NYS non-emergency medical transportation
program and policies can be found here. This information is provided for
reference only. When you schedule online or by phone with MAS, our team will
take care of all the details.


CREATE AN ACCOUNT

Learn More


PROGRAM HIGHLIGHTS

Learn More


TRANS PROVIDER SEARCH

Learn More


PUBLIC TRANSIT INFO

Learn More


TYPES OF TRANSPORT

Learn More


LANGUAGE HELP

Learn More


OUR COMMITMENT TO ENROLLEES

Our priority is to make sure enrollees arrive safely at their healthcare
destinations feeling great about their transportation experience.


MEDICAID ENROLLEES CAN EXPECT TO BE:

 * Treated with respect and compassion.
 * Approved for the most appropriate type of transportation based upon their
   mobility, medical needs & NYS Department of Health guidelines.
 * Served by an on-time, polite & qualified transportation provider.
 * Picked up in a safe, clean & smoke-free vehicle.
 * Supported by MAS throughout their transportation experience.


MAS VALUES YOUR FEEDBACK!

We are listening. MAS takes every compliment, concern and comment to heart. Our
team promptly reviews and responds to every inquiry.

We Want Your Feedback! Click Here
Submit a Compliment, Comment or Concern
Report Suspected Fraud, Waste or Abuse



MEDICAL ANSWERING SERVICES

About MAS
Contact Center
MAS Contacts


USEFUL LINKS

Careers
Comments or Concerns
NYS Dept. of Health opens a new window


MORE INFORMATION

Terms of Use & Privacy
Notice of Privacy Practices
Non-Discrimination Statement
Language Assistance

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Copyright © Medical Answering Services, LLC – All Rights Reserved.




Covid-19 Guidance  LEARN MORE

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