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Effective URL: https://www.sitel.com/
Submission: On June 27 via manual from CA — Scanned from CA
Effective URL: https://www.sitel.com/
Submission: On June 27 via manual from CA — Scanned from CA
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* Careers Careers at SitelWork from Home North AmericaLatin AmericaEuropeAsia Pacific * In your language Sitel® Brazil (Português)Sitel® France (Français)Sitel® Germany (Deutsch)Sitel® Spain (Español)Sitel® UK (English) * Contact * What We Do Transform Your CX with Sitel Group® It’s time to lead the disruption. Empower your CX strategy with digital-first solutions powered by the human touch. Learn more * EXP+™ Experience more with EXP+™ and elevate your customers’ brand experience with end-to-end CX solutions tailored to your unique business needs. * CX Consulting CX transformation is a journey and no two organizations take the same route to achieve success. Our approach to CX consulting maps a clear path for your business. * Work from Anywhere Be ready to scale and adapt with access to the best CX talent. Connect your brand to a flexible delivery model built for the future of work. * Sitel® MAX With Sitel® MAX, we engage and innovate together. With our people-centric and business-wide methodology we’re transforming the associate experience. * Approach Approach Learn more * Create a Consistent Brand Experience * Manage Data Security and Compliance * Drive Efficiency in Contact Resolution * Train and Upskill Staff * Uncover What Your Customers Want * Measure and Manage Your Contact Center Work * Products & Services * CX Learning * Learning Strategy * Learning Needs Analysis * Learning Ecosystem Design * Learning as a Service * Custom Blended & Digital Learning * CX Learning Catalog * Learning Technologies * Learning Experience Platform * Chat Simulator * CX Technology * Team Collaboration Tools * Virtual Communication Platform * Associate Performance Management * Omnichannel Hub * Unified Agent Desktop * Conversational Messaging * Case Management & Orchestration * Omnichannel Telephony Platform * Self-Service Solutions * Intelligent Automations * Visual IVR * Digital Assistant * Decisioning & RPA * CX Operations * CX Solutions * Customer Care * Sitel at Home™ * Multilingual Customer Support * Sales & Retention * Sitel Tech Support as a Service™ * First Party Collections * Back Office Support * Trust & Safety * Social Media & Communities Management * Chat & Messaging Services * Security & Fraud Detection * Customer Authentication * Secure Credit Card Processing * CX Analytics * Customer Insights * Customer Churn Analytics * Voice of the Customer * Next Best Action for Increased Sales * Interaction Analytics * Performance Analytics * Real-Time Agent Assistant * Clickstream Analytics * Quality Assurance Automation * Predictive Analytics * Social Fraud Engineering * CX Digital * Content Strategy * Self-Service Content * Knowledge Management * Social Engagement * Social Room * Social Intelligence * Boost Your Social * Conversational AI * Callbot * Automated Image Analysis * Digital Agent * Boost Your Bot * Industries Industries Your industry is our expertise. Learn more * Banking & Financial Services * Government * Healthcare * Insurance * Manufacturing * Media & Entertainment * Retail * Technology * Telecoms * Travel & Hospitality * Utilities * Insights Insights Stay on top of CX-related news, blogs, white papers, client stories – and more. Learn more * Company Company As a global leader in CX management, we deliver more than 8 million experiences every day. Learn more * Our Mission * Our Values * Operational Excellence * Empowered Voices * Customer Testimonials * Call Center Security and Risk Management * Corporate Social Responsibility * Diversity and Inclusion * Facts and Figures * Locations * People Leading our Teams * Recognition and Awards * Careers * Career at Sitel * Work from Home * Find Jobs * Jobs near you * North America * Latin America * Europe * Asia Pacific * Websites * Sitel® Brazil (Português) * Sitel® France (Français) * Sitel® Germany (Deutsch) * Sitel® Spain (Español) * Sitel® UK (English) * Search Close search TRANSFORM YOUR CUSTOMER EXPERIENCE WITH EVERY CONVERSATION Each interaction is a chance to build deeper brand loyalty with your customers. Exceed expectations with EXP+™ — offering connected CX solutions designed to drive value across every conversation. Learn more CASE STUDIES Across all business sectors from banking and financial services to travel and hospitality, we partner with our clients to overcome their unique customer experience challenges and help them realize tangible results. Case Studies Client story HOW ZENNI® DELIVERS BEST-IN-CLASS SELF-SERVICE CARE Client story ACCOR INCREASES RESERVATION SALES BY 50% Client story TRIBUNE PUBLISHING REDUCES OPERATING COSTS WHILE BOOSTING SUBSCRIBER RETENTION Client story STRATEGIC FOCUS AND PLANNING LEAD TO CONTINUOUS OUTPERFORMANCE OF CLIENT’S CAPTIVE CENTER COLLECTIONS METRICS Client story DELIVERING EXCEPTIONAL CX PROGRAMS TO BUILD CUSTOMER LOYALTY AND MEET SEASONALITY Client story SEAMLESS TRANSITION TO WORK AT HOME ENVIRONMENT DELIVERS ON BCP NEEDS AND HIGH EMPLOYEE SATISFACTION EXP+™ from Sitel Group® is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end customer experience (CX) services, while boosting efficiency, effectiveness and customer satisfaction. Discover Exp+ CX LEARNING Unlock the power of your people to deliver superior CX. Learn more CX TECHNOLOGY Transform with best-in-class CX technologies. Learn more CX OPERATIONS Build brand loyalty through human connection. Learn more CX ANALYTICS Discover insights from across your data sources. Learn more CX DIGITAL Accelerate with leading-edge AI-enabled digital experiences. Learn more REAL-WORLD INSIGHT Get the latest business news, research and consumer trends, plus thought leadership and in-depth analysis of individual industry sectors and business challenges. All articles Blog OUTSOURCING AND THE FUTURE OF CUSTOMER EXPERIENCE DELIVERY A new Sitel Group® whitepaper puts forward a bold new blueprint for the future of customer experience (CX) delivery and identifies the wider issues that organizations across all business sectors need to consider if they are to successfully transition to... Blog HOW TO INCREASE SELF-SERVICE SUCCESS RATES Blog WHY SUCCESSFUL TECHNOLOGY COMPANIES FOCUS ON CUSTOMER EFFORT Graeme Matheson Planning & Performance Lead John Lewis “We recognize that if we want great experiences for our customers, we must partner with a business that, yes, has cost-effective solutions, but at the heart of the business is the desire to deliver great customer experiences.” Read More Phil Niccolls SVP, Shared Services Tribune Publishing “To me, it is a win-win relationship. By partnering with Sitel Group® I gave up nothing yet gained more.” Read More Saqr Fassi Fehri Global Vice President, Guest Engagement, Care and Contact Centers Accor “We selected Sitel Group® because they share our vision and understand how to connect experiences with our guests, our partners and the communities we serve.” Read More Graeme Matheson Planning & Performance Lead John Lewis “We recognize that if we want great experiences for our customers, we must partner with a business that, yes, has cost-effective solutions, but at the heart of the business is the desire to deliver great customer experiences.” Read More Phil Niccolls SVP, Shared Services Tribune Publishing “To me, it is a win-win relationship. By partnering with Sitel Group® I gave up nothing yet gained more.” Read More Saqr Fassi Fehri Global Vice President, Guest Engagement, Care and Contact Centers Accor “We selected Sitel Group® because they share our vision and understand how to connect experiences with our guests, our partners and the communities we serve.” Read More Graeme Matheson Planning & Performance Lead John Lewis “We recognize that if we want great experiences for our customers, we must partner with a business that, yes, has cost-effective solutions, but at the heart of the business is the desire to deliver great customer experiences.” Read More Phil Niccolls SVP, Shared Services Tribune Publishing “To me, it is a win-win relationship. By partnering with Sitel Group® I gave up nothing yet gained more.” Read More OUR MISSION We believe every organization can build stronger brand engagement and drive long-term business growth by unlocking the power of customer experience (CX). Our mission is to empower brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. A GLOBAL NETWORK OF PEOPLE, DATA AND TECHNOLOGY WORKING TOGETHER TO DELIVER AMAZING CUSTOMER EXPERIENCES 40 Countries Globally 160,000+ Associates 65% People Working from Home 700+ Customer Brands WORLDWIDE LOCATIONS ENABLING 8+ MILLION CUSTOMER INTERACTIONS PER DAY With 160,000+ people working across the globe — at home, in-center or within a MAXhub hybrid-model — Sitel Group is ready to support your brand’s CX strategy with our Work from Anywhere approach. Across all channels, we seamlessly and securely connect brands with their customers 8+ million times per day in 50+ languages. Our global footprint makes us one of the few true global players that can drive our customers’ digital customer experience strategies forward. About Us Left-click: rotate, Mouse-wheel/middle-click: zoom, Right-click: pan * Our Mission * Exp+ Platform * Industries * Insights * Glossary * About Sitel Group * Sitel Group Offers * Let’s Talk * Sales & Partnership * Media Relations * Careers * Career at Sitel * Work from Home * Find Jobs local websites Sitel® Brazil (Português) Sitel® France (Français) Sitel® Germany (Deutsch) Sitel® Spain (Español) Sitel® UK (English) local websites * Sitel® Brazil (Português) * Sitel® France (Français) * Sitel® Germany (Deutsch) * Sitel® Spain (Español) * Sitel® UK (English) follow the leader * Manage Your Cookie Preferences * Legal Notice * Cookie Policy * © 2022 Sitel Group Press again to continue 0/1 This website uses cookies to collect data. There is some data we have to collect to make this website work and to keep it secure. We'd also like your permission to collect data to study how people use our site. 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