www.boohoo.com
Open in
urlscan Pro
104.16.32.60
Public Scan
URL:
https://www.boohoo.com/page/faq.html
Submission: On March 07 via api from US — Scanned from DE
Submission: On March 07 via api from US — Scanned from DE
Form analysis 3 forms found in the DOM
Name: simpleSearch — GET /search
<form role="search" method="get" action="/search" name="simpleSearch" class="b-search_input" data-event-submit="handleSubmit" data-tau="search_form">
<meta content="/search?q={q}" itemprop="target">
<div class="b-search_input-wrapper">
<span class="b-search_input-size_helper" data-ref="sizeHelper"></span>
<input role="combobox" aria-autocomplete="list" aria-controls="search-suggestions-list" aria-expanded="false" aria-haspopup="listbox" aria-label="Search combobox" aria-owns="search-suggestions-list" data-ref="input" data-event-blur="handleBlur"
data-event-focus="handleFocus" data-event-input="handleInput" data-event-keydown="handleKeydown" data-event-click.prevent="handleOpenClick" data-tau="search_dialog_input" id="header-search-input" class="b-search_input-input m-empty"
type="search" name="q" value="" placeholder="What are you looking for?" autocapitalize="off" autocomplete="off" autocorrect="false" spellcheck="false" itemprop="query" maxlength="50" enterkeyhint="search" title="Search">
<button aria-hidden="true" class="b-search_input-clear" data-ref="clearButton" data-event-click="clearInput" data-tau="search_dialog_clear" type="reset" title="Clear input" tabindex="-1">
</button>
</div>
<button class="b-search_input-submit" data-ref="submit" type="submit" title="Search" aria-label="Search" data-tau="search_dialog_input_submit" hidden="">
</button>
<div data-widget="visualSearch" data-syte-config="{
"account": 6717,
"apiKey": "fyoR8VjaNBbhrRgX+IdWiXTwqal/REpPfy5jxLyjDRc=",
"offersURL": "//cdn.syteapi.com/v1.1/offers/bb",
"similarUrl": "//cdn.syteapi.com/v1.1/similars",
"maxProductsPopup": 30,
"maxProductsDesktop": 5,
"maxProductsMobile": 15,
"maxProductsCTA": 3
}" data-show-visual-search-url="https://www.boohoo.com/on/demandware.store/Sites-boohoo-UK-Site/en_GB/VisualSearch-Show"
data-generate-signature-url="https://www.boohoo.com/on/demandware.store/Sites-boohoo-UK-Site/en_GB/VisualSearch-SignatureGenerate" data-no-products-msg="No products found!"
data-upload-error="An error occurred uploading your image. Please try again." class="b-search_input-visual_search_wrapper" data-initialized="1">
<button type="button" data-widget="button" data-event-click.prevent="handleVisualSearchClick" data-forward-to-parent="handleVisualSearchClick" class="b-search_input-visual_search_icon --syte-sdk-start-camera-upload" title="Visual Search"
data-initialized="1">
<svg role="img" class="i-icon i-icon-camera" xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 32 32" focusable="false">
<path fill="currentColor"
d="M 27.694 28 L 27.694 28 L 4.435 28 C 3.766 28 3.19 27.765 2.715 27.292 C 2.238 26.82 2 26.251 2 25.584 L 2 9.09 C 2 8.488 2.226 7.945 2.682 7.464 C 3.137 6.979 3.701 6.738 4.371 6.738 L 4.371 6.738 L 27.596 6.738 C 28.267 6.738 28.835 6.974 29.302 7.447 C 29.767 7.919 30 8.488 30 9.154 L 30 25.648 C 30 26.251 29.773 26.799 29.318 27.292 C 29.165 27.529 28.943 27.705 28.651 27.825 C 28.36 27.94 28.041 28 27.694 28 Z M 27.694 26.584 C 27.997 26.584 28.234 26.496 28.407 26.325 C 28.581 26.152 28.668 25.938 28.668 25.681 L 28.668 9.186 C 28.668 8.929 28.571 8.704 28.375 8.511 C 28.181 8.316 27.943 8.22 27.66 8.22 L 4.469 8.22 C 4.188 8.22 3.96 8.305 3.788 8.478 C 3.614 8.649 3.527 8.856 3.527 9.09 L 3.527 25.584 C 3.527 25.864 3.624 26.1 3.819 26.293 C 4.014 26.487 4.252 26.584 4.534 26.584 L 27.694 26.584 Z M 21.067 4 L 26.037 4 L 26.037 5.418 L 21.067 5.418 L 21.067 4 Z M 21.067 15.5 L 21.067 15.5 Z M 21.067 14.793 L 29.383 14.793 L 29.383 16.209 L 21.067 16.209 L 21.067 14.793 Z M 2.747 15.5 L 2.747 15.5 Z M 2.747 14.793 L 10.9 14.793 L 10.9 16.209 L 2.747 16.209 L 2.747 14.793 Z M 16.033 23.62 C 14.906 23.62 13.878 23.345 12.947 22.797 C 12.016 22.249 11.274 21.51 10.722 20.575 C 10.17 19.641 9.893 18.625 9.893 17.53 C 9.893 16.8 10.002 16.123 10.217 15.5 C 10.652 14.277 11.398 13.288 12.459 12.537 C 13.52 11.787 14.712 11.409 16.033 11.409 C 17.266 11.409 18.398 11.746 19.428 12.426 C 20.456 13.101 21.207 14.008 21.684 15.147 C 21.987 15.855 22.139 16.639 22.139 17.499 C 22.161 18.615 21.901 19.641 21.358 20.575 C 20.818 21.51 20.069 22.249 19.118 22.797 C 18.164 23.345 17.135 23.62 16.033 23.62 Z M 16.033 12.826 C 15.015 12.826 14.093 13.117 13.272 13.698 C 12.448 14.277 11.874 15.039 11.549 15.985 C 11.398 16.501 11.322 17.016 11.322 17.53 C 11.322 18.39 11.533 19.174 11.956 19.882 C 12.379 20.59 12.953 21.154 13.678 21.574 C 14.403 21.993 15.183 22.201 16.016 22.201 C 16.85 22.201 17.628 21.993 18.355 21.574 C 19.081 21.154 19.654 20.584 20.075 19.864 C 20.5 19.147 20.71 18.369 20.71 17.53 C 20.71 16.971 20.59 16.36 20.352 15.694 C 19.986 14.835 19.406 14.143 18.614 13.615 C 17.824 13.09 16.964 12.826 16.033 12.826 Z">
</path>
</svg>
</button>
<div data-ref="visuaSearchTemplate" class="b-visual_search m-hide">
<div class="b-visual_search-form js-visual-search-form m-hide">
<input type="file" name="file" data-event-change="handleImageChange" accept="image/*" data-ref="visualSearchUpload">
</div>
<div class="b-visual_search-results">
<div class="b-visual_search-header js-visual-search-results-header">
<span class="b-visual_search-header_title"> Visual Search </span>
<button type="button" class="b-visual_search-header_change_image b-link" data-event-click.prevent="handleVisualSearchClick"> Change Image </button>
<button class="b-visual_search-header_close_button" title="Close" aria-label="Close" type="button" data-dismiss="modal" data-event-click.prevent="closeVisualSearch" data-ref="firstFocusElement" data-tau="dialog_close">
</button>
</div>
<div data-ref="visualSearchResults">
</div>
<div class="b-visual_search-error_message m-hide" data-ref="visualSearchError">
<img class="b-visual_search-error_icon" src="/on/demandware.static/Sites-boohoo-UK-Site/-/default/dwb6e1d790/images/visualsearch/searching.svg"> No results found. Please try using a different image.
</div>
</div>
<div class="b-visual_search-upload_progress m-hide" data-ref="uploadProgress">
<div class="b-visual_search-upload_progress_icon" data-ref="iconWrapper">
<img data-ref="processingIcon" class="b-visual_search-upload_progress_camera" src="/on/demandware.static/Sites-boohoo-UK-Site/-/default/dwcdb6148e/images/visualsearch/visualsearch-search-camera-loop.gif" alt="icon" loading="lazy">
<img class="b-visual_search-upload_progress_fashion" src="/on/demandware.static/Sites-boohoo-UK-Site/-/default/dwc6d41c2f/images/visualsearch/visualsearch-search-icos-loop.gif" alt="icon" loading="lazy">
</div>
<p class="b-visual_search-upload_progress_text">Uploading your image</p>
<div class="b-visual_search-progress_bar">
<div class="b-visual_search-progress_bar_loader js-progress-bar" data-ref="progressBar"></div>
</div>
</div>
</div>
<script type="template/mustache" data-ref="visualSearchResultsTemplate"> <div data-ref="visualSearchResults">
<div class="b-visual_search-result_scroll_list">
{{#searchGroups}}
<div class="b-visual_search-result_scroll_item js-matched-regions">
<div class="b-visual_search-result_scroll_thumbnail js-thumbnail {{#active}}m-active{{/active}}"
style="{{thumbnailStyles}}"
data-event-click="searchResultsGroupClick"
data-idx={{idx}}
>
</div>
</div>
{{/searchGroups}}
</div>
<div class="b-visual_search-refinements">
<div class="b-visual_search-refinement_item">
<label class="b-visual_search-refinement_label b-button m-info m-with_icon" for="visual-search-refine-size">Size</label>
<div class="b-select">
<select id="visual-search-refine-size" class=" b-select-input" data-event-change="filterBySize">
{{#sizeFilterOptions}}
<option value="{{value}}" {{#selected}}selected{{/selected}}>
{{value}}
</option>
{{/sizeFilterOptions}}
</select>
<span aria-hidden="true" class="b-select-icon"></span>
</div>
</div>
<div class="b-visual_search-refinement_item">
<label class="b-visual_search-refinement_label b-button m-info m-with_icon" for="visual-search-sort-by">Sort</label>
<div class="b-select">
<select id="visual-search-sort-by" class="b-select-input" data-event-change="sortSearchResults">
{{#sortingOptions}}
<option value="{{value}}" {{#selected}}selected{{/selected}}>
{{displayValue}}
</option>
{{/sortingOptions}}
</select>
<span aria-hidden="true" class="b-select-icon"></span>
</div>
</div>
</div>
<div
class="b-carousel m-similar_products"
data-widget="carousel"
data-forward-to-parent="findSimilar"
data-tau-unique="recommendations"
>
<h2 class="b-carousel-title">
Similar Products
</h2>
<button
class="b-carousel-ctrl m-prev"
tabindex="-1"
aria-hidden="true"
title="Previous"
data-ref="elemPrevButton"
data-event-click="scrollToPrevPage"
data-tau="carousel_prev"
>
</button>
<button
class="b-carousel-ctrl m-next"
tabindex="-1"
aria-hidden="true"
title="Next"
data-ref="elemNextButton"
data-event-click="scrollToNextPage"
data-tau="carousel_next"
>
</button>
<div
class="b-carousel-track"
data-ref="elemCarouselTrack"
data-event-scroll.passive="onScroll"
data-event-touchstart="onScroll"
data-event-mousedown.prevent="onMouseDown"
data-event-mouseup="onMouseUp"
>
{{#items}}
<div
class="b-carousel-item"
data-tau="carousel_tile"
{{#hidden}}hidden{{/hidden}}
>
<section class="b-product_tile"
data-widget="productTile"
data-forward-to-parent="findSimilar"
data-pid="{{id}}"
data-accessibility-alerts='{
"addedtowishlist": "Product added to wish list"
}'
>
<div class="b-product_tile-container">
<div class="b-product_tile-top">
<a
class="b-product_tile-image_link"
href="{{link}}"
data-pid="{{id}}"
data-ref="tileImageLink"
data-tau="product_image"
>
<picture
class="b-minicart_product-picture"
>
{{#images.product_image_category_page.0.sources}}
<source media="{{media}}" srcset="{{srcset}}" />
{{/images.product_image_category_page.0.sources}}
<img
src="{{images.product_image_category_page.0.url}}"
alt="{{images.product_image_category_page.0.alt}}"
loading="lazy"
/>
</picture>
</a>
<button
type="button"
class="b-wishlist_button m-tile"
data-id="addToWishlist"
data-widget="buttonWithIcon"
data-event-click="handleClick"
data-add-to-wishlist-url="/on/demandware.store/Sites-boohoo-UK-Site/en_GB/Wishlist-AddProduct"
data-widget-event-click="wishlistButtonClickHandler"
data-classes-active="m-added"
aria-label="Save for later"
title="Save for later"
aria-pressed="false"
data-tau="product_addToWishList"
>
<i class="b-wishlist_button-icon" aria-hidden="true"></i>
</button>
</div>
<h3
itemprop="name"
class="b-product_tile-title"
>
<a
tabindex="-1"
href="{{link}}"
class="b-product_tile-link"
data-pid="{{id}}"
data-tau="product_name"
>
{{productName}}
</a>
</h3>
<div class="b-product_tile-price" data-tau="product_price">
<div
class="b-price"
data-widget="label"
data-id="priceBlock"
data-tau-price="{{#price.isRangePrice}}price-range{{/price.isRangePrice}}{{#price.isDefaultPrice}}product_price{{/price.isDefaultPrice}}}"
>
{{#price.isCustomFormat}}
<span class="b-price-item m-old" data-tau-price="old">
{{#price.list}}
{{price.list.formatted}}
{{/price.list}}
{{^price.list}}
{{#price.sales}}
{{price.sales.formatted}}
{{/price.sales}}
{{#price.min}}
{{price.min.sales.formatted}}
{{/price.min}}
{{/price.list}}
</span>
<span
class="b-price-item m-with_coupon"
style="{{price.formattedCustomStyle}}"
data-tau-price="new"
>
{{price.formattedCustomMsg}}
</span>
{{/price.isCustomFormat}}
{{^price.isCustomFormat}}
{{#price.isDefaultPrice}}
<span
class="b-price-item {{#price.list}}m-new{{/price.list}}"
style="color:
{{#price.list}}
#d33100
{{/price.list}}
{{^price.list}}
inherit
{{/price.list}}
"
data-tau-price="{{#price.list}}new{{/price.list}}{{^price.list}}list{{/price.list}}"
>
{{price.sales.formatted}}
</span>
{{#price.list}}
<span class="b-price-to b-sr_only">, was</span>
<span class="b-price-item m-old" data-tau-price="old">
{{price.list.formatted}}
</span>
<span class="b-price-to b-sr_only">Is</span>
{{/price.list}}
{{#price.discountPercent}}
<span
class="b-price-discount"
style="color: inherit"
>
{{price.discountPercent}}% OFF
</span>
{{/price.discountPercent}}
{{/price.isDefaultPrice}}
{{#price.isRangePrice}}
{{#price.min.sales}}
<span class="b-price-to b-sr_only">From</span>
<span class="b-price-item" data-tau-price="old">
{{price.min.sales.formatted}}
</span>
{{/price.min.sales}}
{{#price.max.sales}}
<span class="b-price-divider">-</span>
<span class="b-price-to b-sr_only">to</span>
<span class="b-price-item" data-tau-price="new">
{{price.max.sales.formatted}}
</span>
{{/price.max.sales}}
{{/price.isRangePrice}}
{{/price.isCustomFormat}}
</div>
</div>
<div class="b-product_similar-show_similar_product">
<button
type="buttom"
class="b-link visual-search-show-similiar"
data-event-click.prevent="findSimilar"
data-image-url="{{imageUrl}}"
data-sku="{{id}}"
data-color="{{colourCode}}"
>
<span>Show Similar</span>
</button>
</div>
<div
class="b-product_tile_swatches
{{#variationAttributes.0.values.7}}m-for_desktop{{/variationAttributes.0.values.7}}
{{#variationAttributes.0.values.3}}m-for_devices{{/variationAttributes.0.values.3}}"
>
<div class="b-product_tile_swatches-inner">
{{#variationAttributes.0.values}}
{{#hasInStockVariant}}
<a
class="b-product_tile_swatches-swatch {{#selected}}m-selected{{/selected}}"
title="{{description}}"
href="{{url}}"
data-attr-value="{{value}}"
data-tau-color-id="{{id}}"
data-pid="{{product.id}}"
{{#images.swatch.0}}
style="background-image: url('{{images.swatch.0.url}}')"
{{/images.swatch.0}}
{{^images.swatch.0}}
style="background-color: {{code}}"
{{/images.swatch.0}}
></a>
{{/hasInStockVariant}}
{{/variationAttributes.0.values}}
</div>
<a
class="b-product_tile_swatches-swatch m-leftover m-hide"
href="{{link}}"
title="Show all"
aria-label="Show all"
data-tau="product_color_showAll"
data-pid="{{product.id}}"
></a>
</div>
</div>
</section>
</div>
{{/items}}
</div>
</div>
</div>
</script>
</div>
<button class="b-search_input-close" data-ref="closeButton" data-event-click="closeSearch" data-event-keydown="closeSearchKeyboard" data-tau="search_dialog_close" type="reset" title="Search" aria-label="Search">
</button>
<input type="hidden" name="lang" value="en_GB">
</form>POST
<form class="b-contact-form" data-widget="emailUsForm" data-invalid-order-no-msg="Looks like your order number is incorrect. Please try again" data-action="https://www.boohoo.com/on/demandware.store/Sites-boohoo-UK-Site/en_GB/ContactUs-Submit"
data-validate-order-action-url="https://www.boohoo.com/on/demandware.store/Sites-boohoo-UK-Site/en_GB/Order-ValidateOrderID" data-track-order-action-url="https://www.boohoo.com/track-order"
data-invalid-tracking-msg="Sorry, this order number does not match our records. Please check your records and try again." data-track-order-field-name="dwfrm_trackOrder_orderNumber" data-order-num-field-name="dwfrm_contactus_ordernumber"
data-myquestion-field-name="dwfrm_contactus_myquestion" data-event-submit.prevent="handleSubmit" method="POST" hidden="hidden" novalidate="" data-initialized="1">
<div data-ref="questionSelector">
<h2 class="b-contact-subtitle">What do you need help with?</h2>
<div class="b-contact-select">
<div data-widget="inputSelect" data-widget-event-change="onGuestionChange" class="b-form_section
" data-id="dwfrm_contactus_myquestion"
data-validation-config="{"patterns":{"security":"^[^<>{}[\\]!$%*+:=?@^~_]+$"},"errors":{"required":"Don’t forget about me!"},"mandatory":false}" data-initialized="1">
<label class="b-form_section-label" for="dwfrm_contactus_myquestion"> Subject: </label>
<div class="b-select ">
<select data-ref="field" class="b-select-input " id="dwfrm_contactus_myquestion" name="dwfrm_contactus_myquestion" data-event-change="onChange" aria-describedby="dwfrm_contactus_myquestion-error" data-event-blur="validate">
<option value="" data-id="" selected="">Please Select</option>
<option value="Delivery query" data-id="1. Delivery query">1. Delivery query</option>
<option value="Payment query" data-id="2. Payment query">2. Payment query</option>
<option value="Disputed delivery" data-id="3. Disputed delivery">3. Claim – disputed delivery</option>
<option value="Missing item" data-id="4. Missing item">4. Claim – missing item</option>
<option value="Returns query" data-id="5. Returns query">5. Returns query</option>
<option value="Faulty item" data-id="6. Returns query">6. Faulty item</option>
<option value="Incorrect item" data-id="7. Returns query">7. Incorrect item</option>
<option value="Return not refunded" data-id="8. Return not refunded">8. Claim – return not refunded</option>
<option value="Website/Account query" data-id="9. Website/Account query">9. Website/Account query</option>
<option value="Premier Delivery" data-id="10. Premier Delivery">10. Premier Delivery</option>
<option value="Other" data-id="11. Other">11. Other</option>
<option value="Complaints" data-id="12. Complaints">12. Complaints</option>
<option value="Order query" data-id="13. Order query">13. Order query</option>
</select>
<span class="b-select-icon"></span>
</div>
<div role="alert" class="b-form_section-message" data-ref="errorFeedback" id="dwfrm_contactus_myquestion-error" hidden="hidden"></div>
</div>
</div>
<div class="b-contact-faq" data-widget="widget" data-cid="cs-faqs-delivery-query" hidden="hidden" data-initialized="1">
<div data-widget="accordion" data-allow-toggle="true" data-allow-multiple="true" data-open-first="true" class="b-accordion m-type_4" data-initialized="1">
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button m-big" type="button" role="button" aria-controls=""
aria-expanded="true" tabindex="0">
<span>Missing Item - Need a quick answer?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="false" style="height: auto;">
<div class="b-accordion-content_inner m-type_4_content" data-ref="accordionItemPanelInner">
<div data-widget="accordion" data-allow-toggle="true" data-allow-multiple="true" data-open-first="false" class="b-accordion" data-initialized="1">
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>Where is my order?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
<div class="content-asset">
<div class="sub-content">
<h5>Track your order here</h5>
<wainclude url="/on/demandware.store/Sites-boohoo-UK-Site/en_GB/Order-TrackOrderShow">
<p>Your order number will be on your dispatch email, parcels can only be tracked after they've been dispatched. </p>
<p>Deliveries are made between 8am and 9pm. On the rare occasion deliveries are delayed due to unforeseen circumstances, most arrive the following day. Need help? Ask our virtual agent Layla for an instant answer or
<a data-anchor-click="true" href="#cs-folder-contact" title="Contact us">contact us here </a>
</p>
</wainclude>
</div>
</div>
</div>
</div>
</section>
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>Why is my order late?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
</div>
</div>
</section>
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>Why was my order cancelled?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
</div>
</div>
</section>
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>Can I cancel or edit my order?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
<div class="content-asset">
<div class="sub-content">
<p>As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll
need to place another order or return any unwanted items.</p>
</div>
</div>
</div>
</div>
</section>
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>I received a faulty item, what do I do?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
<div class="content-asset">
<div class="sub-content">
<p>We will get this fixed for you ASAP just head over to our <a href="https://www.boohoo.com/customer-service#folder-cs-folder-contact">Contact Us</a> section.</p>
<p>When you message, please include the following information:</p>
<ul>
<li>Your name</li>
<li>Order number</li>
<li>Product name and code of the item ordered</li>
<li>Product name and code of the item received</li>
<li>Picture of the incorrect item and a description of the incorrect item received</li>
</ul>
<p>You won’t be able to attach an image of the incorrect item just yet but make sure you have one ready for when you receive a reply from us. Please wait until you’ve spoken to our Customer Care team before you return
anything to us so we can make sure we get the correct item to you as quickly as possible. </p>
</div>
</div>
</div>
</div>
</section>
</div>
</div>
</div>
</section>
</div>
</div>
<div class="b-contact-faq" data-widget="widget" data-cid="cs-faqs-returns-query" hidden="hidden" data-initialized="1">
<div data-widget="accordion" data-allow-toggle="true" data-allow-multiple="true" data-open-first="true" class="b-accordion m-type_4" data-initialized="1">
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button m-big" type="button" role="button" aria-controls=""
aria-expanded="true" tabindex="0">
<span>Returns - Need a quick answer?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="false" style="height: auto;">
<div class="b-accordion-content_inner m-type_4_content" data-ref="accordionItemPanelInner">
<div data-widget="accordion" data-allow-toggle="true" data-allow-multiple="true" data-open-first="false" class="b-accordion" data-initialized="1">
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>How do I return?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
<div class="content-asset">
<div class="delivery-returns" data-locale="GB">
<div class="returns-update section">
<div class="content-page-row text-center">
<div class="content-page-item col-1-1 padding-right-10">
<div class="height-70 bg-light-red padding-10">
<p>We've gone paperless! You'll no longer receive a delivery note in your parcel. </p>
</div>
</div>
</div>
</div>
<div class="section">
</div>
<div class="returns-information section" id="delivery-information">
<div class="content-asset">
<h1>RETURNS</h1>
</div>
<div class="returns-steps-wrapper">
<div class="content-asset">
<div class="text">
<div style="padding: 10px 10px; background: #F0F0F0; margin: 0 0 20px 0;">
<p>UK returns are FREE using the returns portal; you have 28 days, from the day you receive it, to send something back. You can return via the returns portal, by clicking the link below.</p>
<p>For International returns you will need to pay for your return, you will need to get your returns label via the portal. Please use the address label provided, any handwritten address labels will cause
delays with your refund and may mean you need to pay import VAT and a customs duty charge. </p>
</div>
</div>
<div style="text-align: center; margin-bottom: 20px;">
<a href="https://boohoo.returns.international/" class="button" target="_blank">START A RETURN</a>
</div>
<ul class="returns-steps">
<li class="step">
<div class="icon turqoise">1</div>
<div class="text">
<p>Repack your items. No packaging, no problem! Just pop your items in something non see-through, sealable & waterproof.</p>
</div>
</li>
<li class="step">
<div class="icon turqoise">2</div>
<div class="text">
<p>Login to our returns portal. You will need your order number and email/last 4 digits of your phone number.</p>
</div>
</li>
<li class="step">
<div class="icon turqoise">3</div>
<div class="text">
<p>Select your preferred return option (Print returns label at home or in store options). Once you have processed your return in the portal you're ready to post it off. </p>
</div>
</li>
<li class="step">
<div class="icon turqoise">4</div>
<div class="text">
<p>You'll get an email once we receive your returned item.</p>
</div>
</li>
</ul>
<div class="content-asset">
<style>
.delivery-returns {
max-width: 924px
}
@media only screen and (min-width:768px) {
.delivery-returns {
margin: 0 auto;
padding: 15px 24px 0
}
}
.delivery-returns h1 {
margin-bottom: 24px;
text-transform: uppercase;
font-size: 18px
}
.delivery-returns h2 {
margin-bottom: 0;
font-size: 16px
}
@media only screen and (max-width:767px) {
.delivery-returns h2 a {
float: right
}
}
.delivery-returns h2 em {
font-size: 13px;
text-decoration: underline
}
@media only screen and (min-width:768px) {
.delivery-returns h2 em {
font-size: 14px
}
}
@media only screen and (min-width:768px) {
.delivery-returns .is-mobile {
display: none !important
}
}
.delivery-returns .page-anchor {
font-size: 12px;
font-style: italic
}
.delivery-returns .section {
margin: 0 0 8px;
padding: 10px 16px;
position: relative
}
@media only screen and (min-width:768px) {
.delivery-returns .section {
margin-bottom: 16px;
padding: 10px 0
}
}
.delivery-returns .section.delivery-information {
padding: 10px 0 0
}
.delivery-returns .section.delivery-update,
.delivery-returns .section.returns-update {
text-align: center;
padding: 10px 16px;
background: none;
}
.delivery-returns .section.delivery-update::after,
.delivery-returns .section.returns-update::after {
content: "";
display: table;
clear: both
}
@media only screen and (min-width:768px) {
.delivery-returns .section.delivery-update,
.delivery-returns .section.returns-update {
text-align: left;
padding: 16px
}
}
.delivery-returns .section.delivery-update h6,
.delivery-returns .section.delivery-update p,
.delivery-returns .section.returns-update h6,
.delivery-returns .section.returns-update p {
margin-bottom: 0;
line-height: 15px
}
.delivery-returns .section.delivery-update .main-image,
.delivery-returns .section.returns-update .main-image {
display: none;
float: right;
position: relative;
bottom: -16px;
margin-top: -40px;
margin-right: -16px
}
@media only screen and (min-width:768px) {
.delivery-returns .section.delivery-update .main-image,
.delivery-returns .section.returns-update .main-image {
display: block
}
}
.delivery-returns .section.delivery-premier {
background: #32bede;
padding: 10px 16px;
font-size: 16px
}
.delivery-returns .section.delivery-premier::after {
content: "";
display: table;
clear: both
}
@media only screen and (max-width:767px) {
.delivery-returns .section.delivery-premier {
text-align: center
}
}
@media only screen and (min-width:1024px) {
.delivery-returns .section.delivery-premier,
.delivery-returns .section.delivery-premier .html-slot-container {
width: 100%;
display: -ms-flexbox;
display: flex;
-ms-flex-align: center;
align-items: center
}
}
.delivery-returns .section.delivery-premier a {
text-decoration: underline
}
.delivery-returns .section.delivery-premier>* {
position: relative;
z-index: 5
}
@media only screen and (min-width:768px) {
.delivery-returns .section.delivery-premier>* {
position: static
}
}
.delivery-returns .section.delivery-premier .main-image {
float: left;
margin-left: -16px;
margin-top: -10px;
margin-bottom: -10px;
margin-right: 20px
}
@media only screen and (min-width:768px) {
.delivery-returns .section.delivery-premier .main-image {
display: none;
font-weight: 700
}
}
@media only screen and (min-width:768px) {
.delivery-returns .section.delivery-premier p {
text-align: center;
padding: 8px 16px;
margin: 0;
font-size: 16px;
-ms-flex: 1 0 auto;
flex: 1 0 auto
}
.delivery-returns .section.delivery-premier p:first-child {
font-weight: 400
}
}
@media only screen and (min-width:1024px) {
.delivery-returns .section.delivery-premier p:nth-of-type(2) {
border-left: 1px solid #fff;
border-right: 1px solid #fff;
-ms-flex: 1 0 40%;
flex: 1 0 40%
}
}
@media only screen and (max-width:1024px) {
.delivery-returns .section.delivery-premier p {
font-size: 13px;
margin: 0 0 8px;
padding: 4px 8px
}
.delivery-returns .section.delivery-premier p:first-child {
font-size: 16px;
font-weight: 700
}
}
.delivery-returns .section.delivery-premier p a {
background: #fff;
padding: 8px 12px;
text-decoration: none;
transition: background .3s ease
}
@media only screen and (min-width:768px) {
.delivery-returns .section.delivery-premier p a {
display: block;
padding: 12px 16px
}
}
@media only screen and (max-width:1024px) {
.delivery-returns .section.delivery-premier p a {
display: inline-block
}
}
.delivery-returns .section.delivery-premier p a:hover {
background: #f0f0f0
}
.delivery-returns .section.delivery-offer {
padding: 16px;
background: #ffe3ea;
text-align: center
}
.delivery-returns .section.delivery-offer .content-asset {
background: 0 0
}
.delivery-returns .section.delivery-offer p {
margin: 0 0 8px
}
.delivery-returns .section.delivery-offer p:last-child {
margin-bottom: 0
}
.delivery-returns #tab-1:checked~#tab-content1,
.delivery-returns #tab-2:checked~#tab-content2 {
display: block
}
.delivery-returns .tabs>.tab-switch+.tab-label {
margin-left: 0
}
.delivery-returns .tab-switch {
display: none
}
.delivery-returns .tab-switch:checked+.tab-label {
border: 4px solid #e4e4e4;
border-top: none;
color: #000
}
.delivery-returns .tab-switch:checked+.tab-label.pickup {
border-color: #f0f0f0
}
.delivery-returns .tab-label {
border: 4px solid #fff;
border-top: none;
background: #e4e4e4;
color: #999;
float: left;
font-size: 16px;
letter-spacing: 1px;
padding: 20px 16px 18px;
text-transform: uppercase;
top: 0;
white-space: nowrap
}
.delivery-returns .tab-label::after,
.delivery-returns .tab-label::before {
display: none
}
@media only screen and (max-width:767px) {
.delivery-returns .tab-label {
font-size: 13px;
text-align: center;
width: 50%;
padding: 20px 13px 18px
}
}
@media only screen and (max-width:480px) {
.delivery-returns .tab-label {
font-size: 12px
}
}
@media only screen and (min-width:768px) and (max-width:1024px) {
.delivery-returns .tab-label:last-of-type {
margin-right: 0
}
}
@media only screen and (min-width:768px) and (max-width:960px) {
.delivery-returns .tab-label {
padding: 13px 10px;
font-size: 14px
}
}
.delivery-returns .tab-label i {
font-size: 30px;
line-height: 20px;
vertical-align: text-top
}
@media only screen and (min-width:768px) {
.delivery-returns .tab-label i {
font-size: 40px
}
}
.delivery-returns .tab-label.pickup {
background: #f0f0f0
}
.delivery-returns .tab1-label-text::after {
font-family: icons !important;
speak: none;
font-style: normal;
font-weight: 400;
font-variant: normal;
text-transform: none;
-webkit-font-smoothing: antialiased;
-moz-osx-font-smoothing: grayscale;
content: "\f19a"
}
.delivery-returns .tab1-label-text::after {
font-size: 14px;
line-height: 14px;
margin-left: 10px
}
@media only screen and (max-width:767px) {
.delivery-returns .tab1-label-text::after {
font-size: 13px
}
}
.delivery-returns .tab-content {
background: #e4e4e4;
clear: both;
display: none;
padding: 24px
}
@media only screen and (max-width:767px) {
.delivery-returns .tab-content {
border: none;
padding: 16px
}
}
.delivery-returns .tab-content:first-child {
margin-left: 0
}
.delivery-returns .tab-content.pickup {
background: #f0f0f0
}
.delivery-returns .returns-information {
padding: 15px;
background: #ffa1c6
}
.delivery-returns .returns-information .icon i {
background: #e4e4e4
}
.delivery-returns .returns-information#international-returns .icon i {
background: #f0f0f0
}
.delivery-returns .returns-information h3 {
font-size: 12px;
text-transform: none
}
.delivery-returns .returns-information ul.returns-steps li.step {
display: -ms-flexbox;
display: flex;
-ms-flex-wrap: wrap;
flex-wrap: wrap;
-ms-flex-align: center;
align-items: center;
position: relative;
background: #F0F0F0;
padding: 5px 15px
}
.delivery-returns .returns-information ul.returns-steps li.step .icon {
display: inline-block;
padding: 5px;
-ms-flex: 0 0 auto;
flex: 0 0 auto
}
@media only screen and (min-width:768px) {
.delivery-returns .returns-information ul.returns-steps li.step .icon {
margin: 20px 20px 10px 0;
-ms-flex: 0 1 80px;
flex: 0 1 80px
}
}
.delivery-returns .returns-information ul.returns-steps li.step .icon i {
font-size: 40px;
line-height: 40px;
padding: 8px;
text-align: center;
border-radius: 50%
}
.delivery-returns .returns-information ul.returns-steps li.step .text {
padding: 0 5px 0 10px;
line-height: 18px;
display: block;
-ms-flex: 1 1 70%;
flex: 1 1 70%
}
@media only screen and (min-width:768px) {
.delivery-returns .returns-information ul.returns-steps li.step .text {
padding: 0;
-ms-flex: 1 1 50%;
flex: 1 1 50%
}
}
.delivery-returns .returns-information ul.returns-steps li.step .action {
display: block;
-ms-flex: 0 1 100%;
flex: 0 1 100%
}
@media only screen and (min-width:768px) {
.delivery-returns .returns-information ul.returns-steps li.step .action {
padding-left: 100px
}
}
.delivery-returns .returns-information ul.returns-steps li.step .button {
display: block
}
@media only screen and (min-width:768px) {
.delivery-returns .returns-information ul.returns-steps li.step .button {
display: inline-block;
min-width: 250px
}
}
.delivery-returns .returns-information ul.returns-steps li.step .get-label-section {
margin-bottom: 10px
}
.delivery-returns .returns-information ul.returns-steps li.step .get-label-section .get-label-select {
margin-bottom: 10px
}
@media only screen and (min-width:768px) {
.delivery-returns .returns-information ul.returns-steps li.step .get-label-section .get-label-select {
display: inline-block;
margin: 0 5px 0 0;
vertical-align: top;
min-width: 350px
}
}
@media only screen and (min-width:768px) {
.delivery-returns .returns-information ul.returns-steps li.step .get-label-section .button {
border-bottom: none;
min-width: auto;
padding-left: 25px;
padding-right: 25px
}
}
.delivery-returns .returns-information .carrier-return {
display: -ms-flexbox;
display: flex;
-ms-flex-align: center;
align-items: center
}
.delivery-returns .returns-information .carrier-return .carrier-image {
max-width: 20%;
-ms-flex: 0 0 auto;
flex: 0 0 auto
}
.delivery-returns .returns-information .carrier-return .carrier-steps {
list-style: disc;
list-style-position: outside;
margin-left: 30px;
position: relative;
padding-top: 30px;
padding-right: 10px;
max-width: 80%;
-ms-flex: 1 0 auto;
flex: 1 0 auto
}
@media only screen and (min-width:1024px) {
.delivery-returns .returns-information .carrier-return .carrier-steps {
padding-right: 50px;
padding-top: 0
}
}
.delivery-returns .returns-information .carrier-return .carrier-steps.no-print::after,
.delivery-returns .returns-information .carrier-return .carrier-steps.print::before {
content: " ";
background: url(../images/printer.svg) no-repeat 0 0;
background-size: 100%;
padding: 15px;
position: absolute;
top: 0;
left: 0
}
@media only screen and (min-width:1024px) {
.delivery-returns .returns-information .carrier-return .carrier-steps.no-print::after,
.delivery-returns .returns-information .carrier-return .carrier-steps.print::before {
left: auto;
right: 0
}
}
.delivery-returns .returns-information .carrier-return .carrier-steps.no-print::after {
background: url(../images/no_printer.svg) no-repeat 0 0
}
.delivery-returns .returns-information .carrier-return .carrier-steps.print.no-print::after {
content: " ";
background-size: 100%;
padding: 15px;
position: absolute;
top: 0;
left: 0
}
@media only screen and (min-width:1024px) {
.delivery-returns .returns-information .carrier-return .carrier-steps.print.no-print::after {
left: auto;
right: 35px
}
}
.delivery-returns .shipping-options .shipping-options-item {
position: relative;
display: -ms-flexbox;
display: flex;
-ms-flex-wrap: wrap;
flex-wrap: wrap;
padding: 8px 8px 38px;
margin: 0 0 15px;
background: #fff
}
@media only screen and (max-width:375px) {
.delivery-returns .shipping-options .shipping-options-item {
padding-bottom: 60px
}
}
@media only screen and (min-width:768px) {
.delivery-returns .shipping-options .shipping-options-item {
padding: 16px;
margin-bottom: 24px;
display: -ms-flexbox;
display: flex;
-ms-flex-align: center;
align-items: center
}
}
.delivery-returns .shipping-options .shipping-options-item:last-child {
margin-bottom: 0
}
.delivery-returns .shipping-options .shipping-options-item.postcode-success .actions a.reset-postcode,
.delivery-returns .shipping-options .shipping-options-item.postcode-success .postcode-lookup-response {
display: initial
}
.delivery-returns .shipping-options .shipping-options-item.postcode-success .actions a.check-postcode,
.delivery-returns .shipping-options .shipping-options-item.postcode-success .postcode-check-form {
display: none
}
.delivery-returns .shipping-options .shipping-options-item.postcode-fail .postcode-response-not-available {
display: block
}
.delivery-returns .shipping-options .shipping-options-item .actions a.reset-postcode,
.delivery-returns .shipping-options .shipping-options-item .check-postcode,
.delivery-returns .shipping-options .shipping-options-item .postcode-lookup-response,
.delivery-returns .shipping-options .shipping-options-item .postcode-response-not-available {
display: none
}
.delivery-returns .shipping-options .shipping-options-item.is-express .check-postcode {
display: inline
}
.delivery-returns .shipping-options .shipping-options-item .delivery-icon {
width: 30px;
height: 30px;
display: inline-block;
vertical-align: top
}
@media only screen and (min-width:768px) {
.delivery-returns .shipping-options .shipping-options-item .delivery-icon {
display: block;
padding: 0 8px;
position: relative;
-ms-flex: 0 1 10%;
flex: 0 1 10%
}
}
.ie .delivery-returns .shipping-options .shipping-options-item .delivery-icon {
padding: 0
}
.delivery-returns .shipping-options .shipping-options-item .delivery-icon.is-mobile .method-icon {
position: relative;
top: 50%;
transform: translateY(-50%)
}
@media only screen and (min-width:768px) {
.delivery-returns .shipping-options .shipping-options-item .delivery-icon .method-icon {
position: relative;
top: 50%;
transform: translateY(-50%)
}
}
.delivery-returns .shipping-options .shipping-options-item .delivery-information {
line-height: 20px
}
@media only screen and (min-width:768px) {
.delivery-returns .shipping-options .shipping-options-item .delivery-information {
padding: 0 20px;
-ms-flex-preferred-size: 80%;
flex-basis: 80%
}
}
@media only screen and (max-width:767px) {
.delivery-returns .shipping-options .shipping-options-item .delivery-information {
-ms-flex-preferred-size: 100%;
flex-basis: 100%
}
}
.ie .delivery-returns .shipping-options .shipping-options-item .delivery-information {
padding: 0
}
.delivery-returns .shipping-options .shipping-options-item .delivery-information .name-wrapper {
font-weight: 600;
display: block
}
.delivery-returns .shipping-options .shipping-options-item .delivery-information .name-wrapper a[href*=PREMIER] {
display: none
}
.delivery-returns .shipping-options .shipping-options-item .delivery-information .name-wrapper .name {
display: inline-block;
padding-bottom: 8px
}
.delivery-returns .shipping-options .shipping-options-item .delivery-information .name-wrapper .name a {
display: none
}
@media only screen and (max-width:767px) {
.delivery-returns .shipping-options .shipping-options-item .delivery-information .name-wrapper .name {
line-height: 30px;
max-width: 70%
}
}
.delivery-returns .shipping-options .shipping-options-item .delivery-information .name-wrapper .price {
float: right;
line-height: 32px
}
.delivery-returns .shipping-options .shipping-options-item .delivery-information .description {
display: block;
font-size: 13px;
line-height: 18px
}
.delivery-returns .shipping-options .shipping-options-item .delivery-information .premier {
color: #fc4c1e;
font-weight: 700
}
.delivery-returns .shipping-options .shipping-options-item .delivery-information .premier i {
font-size: 24px;
vertical-align: text-bottom
}
.delivery-returns .shipping-options .shipping-options-item .delivery-information .premier span {
text-transform: uppercase
}
.delivery-returns .shipping-options .shipping-options-item .delivery-information .postcode-lookup-response {
font-weight: 700;
font-size: 11px
}
@media only screen and (min-width:768px) {
.delivery-returns .shipping-options .shipping-options-item .delivery-information .postcode-lookup-response {
font-size: 13px
}
}
.delivery-returns .shipping-options .shipping-options-item .delivery-information .postcode-lookup-response .postcode-display {
font-size: 18px;
line-height: 14px;
text-transform: uppercase;
margin: 0
}
@media only screen and (min-width:768px) {
.delivery-returns .shipping-options .shipping-options-item .delivery-information .postcode-lookup-response .postcode-display {
font-size: 18px;
margin: 20px 0
}
}
.delivery-returns .shipping-options .shipping-options-item .more-info {
overflow: hidden;
transition: .5s
}
@media only screen and (min-width:768px) {
.delivery-returns .shipping-options .shipping-options-item .more-info {
margin: 13px 0 0 calc(10% + 20px)
}
}
.delivery-returns .shipping-options .shipping-options-item .more-info p:only-child {
margin: 0
}
.delivery-returns .shipping-options .shipping-options-item .more-info.collapsed {
max-height: 0
}
.delivery-returns .shipping-options .shipping-options-item .more-info .del-table td {
border: 2px solid #fff
}
.delivery-returns .shipping-options .shipping-options-item .more-info .del-table th {
background-color: #e5e5e5;
border: 2px solid #fff
}
.delivery-returns .shipping-options .shipping-options-item .more-info ul li {
padding: 16px 16px 16px 0;
margin: 0 0 0 16px;
display: list-item
}
.delivery-returns .shipping-options .shipping-options-item .actions {
padding: 10px 0 0;
overflow: hidden;
position: absolute;
bottom: 10px;
left: 10px;
right: 10px
}
@media only screen and (min-width:768px) {
.delivery-returns .shipping-options .shipping-options-item .actions {
position: static
}
}
.delivery-returns .shipping-options .shipping-options-item .actions a {
text-decoration: underline;
font-size: 13px
}
@media only screen and (max-width:767px) {
.delivery-returns .shipping-options .shipping-options-item .actions .postcode-check {
display: block;
float: left;
padding-right: 0
}
}
.delivery-returns .shipping-options .shipping-options-item .actions .postcode-check .check-postcode,
.delivery-returns .shipping-options .shipping-options-item .actions .postcode-check .reset-postcode {
padding-right: 10px
}
.delivery-returns .shipping-options .shipping-options-item .actions .more {
text-decoration: underline
}
.delivery-returns .shipping-options .shipping-options-item .actions .more:hover {
cursor: pointer
}
@media only screen and (max-width:767px) {
.delivery-returns .shipping-options .shipping-options-item .actions .more {
display: block;
text-align: right;
padding-left: 15px
}
}
.delivery-returns .shipping-options .shipping-options-item .actions .more .icon-chevron-down,
.delivery-returns .shipping-options .shipping-options-item .actions .more .icon-chevron-up {
font-size: 8px;
display: inline-block;
margin-left: 5px
}
.delivery-returns .shipping-options .shipping-options-item .delivery-price {
position: relative;
z-index: 5;
-ms-flex-preferred-size: 10%;
flex-basis: 10%
}
@media only screen and (max-width:767px) {
.delivery-returns .shipping-options .shipping-options-item .delivery-price {
width: 100%;
-ms-flex: none;
flex: none
}
}
.delivery-returns .shipping-options .shipping-options-item .delivery-price .price {
font-weight: 600;
display: block;
float: right
}
.delivery-returns .shipping-options .shipping-options-item .delivery-offer {
color: #fc4c1e;
display: block;
background: #ffe3ea;
white-space: nowrap;
height: 35px;
padding: 10px 25px;
text-align: center;
margin: 10px -15px 0
}
@media only screen and (min-width:768px) {
.delivery-returns .shipping-options .shipping-options-item .delivery-offer {
position: absolute;
padding: 10px 25px;
right: -31px;
left: auto;
bottom: -40px;
margin: 0;
text-align: left
}
}
.delivery-returns .shipping-options .shipping-options-item .delivery-offer::after,
.delivery-returns .shipping-options .shipping-options-item .delivery-offer::before {
content: " ";
display: block;
width: 15px;
height: 15px;
position: absolute;
z-index: -1;
right: -23px;
top: 38px;
left: auto;
border: 7px solid transparent;
border-left-color: #fc4c1e
}
@media only screen and (min-width:768px) {
.delivery-returns .shipping-options .shipping-options-item .delivery-offer::after,
.delivery-returns .shipping-options .shipping-options-item .delivery-offer::before {
width: 30px;
right: -15px;
top: 20px;
left: auto;
border-width: 14px
}
}
.delivery-returns .shipping-options .shipping-options-item .delivery-offer::after {
opacity: .35
}
.delivery-returns .shipping-options .shipping-options-item .delivery-offer::before {
left: -23px;
border: 7px solid transparent;
border-right-color: #fc4c1e
}
@media only screen and (min-width:768px) {
.delivery-returns .shipping-options .shipping-options-item .delivery-offer::before {
content: " ";
display: block;
top: 10px;
position: absolute;
left: -10px;
right: auto;
background: #fff;
bottom: 0;
width: 20px;
height: 15px;
border: none;
z-index: initial;
transform: rotate(68deg) skewX(45deg)
}
}
@media only screen and (max-width:767px) {
.delivery-returns .shipping-options .shipping-options-item .delivery-offer::before {
opacity: .35
}
}
.delivery-returns .shipping-options .shipping-options-item .delivery-offer p {
margin: 0
}
.delivery-returns .shipping-options .shipping-options-item .postcode-check-form {
padding: 10px 0;
max-width: 255px
}
.delivery-returns .shipping-options .shipping-options-item .postcode-check-form .form-row {
margin-bottom: 0
}
.delivery-returns .shipping-options .shipping-options-item .postcode-check-form .field-wrapper {
display: inline-block;
max-width: 210px
}
.delivery-returns .shipping-options .shipping-options-item .postcode-check-form .field-wrapper input {
padding: 9px 14px;
min-height: 35px;
-webkit-appearance: initial
}
.delivery-returns .shipping-options .shipping-options-item .postcode-check-form button {
float: right;
min-height: 35px
}
.delivery-returns h2.international-returns-heading {
font-size: 16px
}
.delivery-returns .international-delivery {
padding: 0 15px 15px;
background: #e0dbf1
}
@media only screen and (min-width:768px) {
.delivery-returns .international-delivery {
padding: 24px
}
}
.delivery-returns .international-delivery .select-wrapper,
.delivery-returns .international-delivery label {
display: inline-block
}
.delivery-returns .international-delivery label {
padding: 15px 0;
font-weight: 700
}
@media only screen and (min-width:768px) {
.delivery-returns .international-delivery label {
padding: 0 16px 0 0
}
}
.delivery-returns .international-delivery .select-wrapper {
width: 100%
}
@media only screen and (min-width:768px) {
.delivery-returns .international-delivery .select-wrapper {
width: 300px
}
}
.delivery-returns .international-delivery .international-shipping-methods {
margin-top: 15px
}
@media only screen and (min-width:768px) {
.delivery-returns .international-delivery .international-shipping-methods {
margin-top: 40px
}
}
.delivery-returns .more-information {
margin: 10px 0;
vertical-align: middle
}
.delivery-returns .more-information .more-section {
border: 1px solid #000;
display: inline-block;
vertical-align: middle;
position: relative;
width: 100%;
padding: 16px;
padding-right: 32px;
margin: 0 0 10px;
min-height: 68px;
cursor: pointer
}
@media only screen and (min-width:768px) {
.delivery-returns .more-information .more-section {
width: 49%
}
.delivery-returns .more-information .more-section:nth-child(2n) {
margin-left: 1%
}
}
.delivery-returns .more-information .more-section h4 {
font-size: 14px;
margin-bottom: 0
}
.delivery-returns .more-information .more-section .icon {
position: absolute;
top: 50%;
transform: translateY(-50%)
}
.delivery-returns .more-information .more-section .icon i {
font-size: 34px
}
.delivery-returns .more-information .more-section .text {
display: inline-block;
max-width: 85%;
margin-left: 48px
}
.delivery-returns .more-information .more-section .text p,
.delivery-returns .more-information .more-section .text ul {
margin: 0;
line-height: 20px
}
.delivery-returns .more-information .more-section .text i {
position: absolute;
top: 50%;
right: 10px;
font-size: 16px;
transform: translateY(-50%)
}
.delivery-more-information .ui-dialog-titlebar a[href*=PREMIER] {
display: none
}
.not-premier-region .delivery-information .premier {
display: none
}
.delivery-more-information.ui-dialog .ui-dialog-content-wrapper {
max-width: 876px
}
@media only screen and (min-width:1358px) {
.delivery-more-information.ui-dialog .ui-dialog-content-wrapper {
width: 876px
}
}
.delivery-returns .tab-label {
padding-top: 35px
}
.delivery-returns .tab-label i {
display: none
}
.delivery-returns .delivery-more-information .ui-dialog-titlebar a[href*=KARENMILLENGOLD],
.delivery-returns .delivery-more-information .ui-dialog-titlebar a[href*=PREMIER],
.delivery-returns .delivery-more-information .ui-dialog-titlebar a[href*=VIP] {
display: none
}
.delivery-returns h2 em {
font-size: 16px;
padding-left: 5px
}
.delivery-returns .shipping-options li .postcode-check-form {
max-width: none
}
.delivery-returns .shipping-options li .postcode-check-row {
max-width: 255px
}
.delivery-returns .shipping-options li .postcode-response-not-available {
font-weight: 600;
font-size: 13px
}
</style>
</div>
<style>
.delivery-returns .returns-information ul.returns-steps li.step .icon {
font-size: 36px;
color: #000000;
font-weight: bold;
margin: 0;
}
@media screen and (min-width: 1024px) {
.delivery-returns .returns-information ul.returns-steps li.step .icon {
-webkit-flex: 0 1 50px;
-ms-flex: 0 1 50px;
flex: 0 1 50px;
margin: 0;
}
}
.delivery-returns .returns-information .carrier-return .carrier-steps {
padding-right: 0;
}
@media screen and (min-width: 1024px) {
.delivery-returns .returns-information .carrier-return .carrier-steps {
width: 77%;
}
}
.delivery-returns .returns-information .carrier-return {
flex-direction: row-reverse;
-webkit-flex-direction: row-reverse;
padding: 10px 0;
}
@media screen and (min-width: 1024px) {
.delivery-returns .returns-information .carrier-return {
float: left;
width: 50%;
padding: 15px;
}
.delivery-returns .returns-information .carrier-return:nth-child(2n+1) {
clear: left
}
.cs_sub-accordion-content .delivery-returns .returns-information .carrier-return {
float: none;
width: 100%;
}
}
.delivery-returns .returns-information .carrier-return .icon {
padding-top: 10px;
}
@media screen and (max-width: 1023px) {
.delivery-returns .returns-information .carrier-return .carrier-image {
max-width: 25%;
}
.delivery-returns .returns-information .carrier-return .carrier-steps {
-webkit-flex: 0 0 75%;
-ms-flex: 0 0 75%;
flex: 0 0 75%;
}
}
@media screen and (min-width: 1023px) {
.delivery-returns .returns-information .carrier-return .carrier-image {
max-width: 25%;
}
.delivery-returns .returns-information .carrier-return .carrier-steps {
-webkit-flex: 0 0 70%;
-ms-flex: 0 0 70%;
flex: 0 0 70%;
}
}
.delivery-returns .returns-information .carrier-return .button {
margin: 10px 0;
}
@media only screen and (min-width: 1024px) {
.delivery-returns .returns-information .button {
display: block;
margin: 20px auto 0;
width: 25%;
float: none;
line-height: 40px;
text-align: center;
}
}
.delivery-returns .returns-information .carrier-return .carrier-steps.no-print:after,
.delivery-returns .returns-information .carrier-return .carrier-steps.print:before {
padding: 10px;
width: 10px;
}
.delivery-returns .returns-information .carrier-return .carrier-steps.print.no-print:after {
padding: 10px;
}
.delivery-returns .returns-information .carrier-return .carrier-steps.print.no-print:after {
right: 30px;
}
@media screen and (max-width: 767px) {
.delivery-returns .returns-information .carrier-return .carrier-image {
/*max-width: 40%*/
}
}
@media screen and (min-width: 768px) {
.delivery-returns .returns-information .carrier-return .carrier-steps {
max-width: none;
}
}
@media screen and (max-width: 1023px) {
.delivery-returns .returns-information .carrier-return .carrier-steps.print.no-print:before {
left: -22px;
}
}
@media screen and (max-width: 1024px) {
.delivery-returns .returns-information .carrier-return .carrier-steps.print+.carrier-image,
.delivery-returns .returns-information .carrier-return .carrier-steps.no-print+.carrier-image {
padding-top: 30px;
}
}
@media only screen and (min-width: 768px) {
.delivery-returns .returns-information ul.returns-steps li.step .action {
padding-left: 0;
}
}
.cs_sub-accordion-content .delivery-returns .returns-information {
padding: 0;
background: none !important;
}
.returns-page-information .returns-steps .step .text {
display: flex !important;
flex-flow: row wrap;
flex-direction: row;
justify-content: space-between;
align-items: center;
}
.returns-page-information .returns-steps .step a.button,
.delivery-returns .returns-information ul.returns-steps li.step .get-label-section .button {
color: #fff;
line-height: 40px;
text-align: center;
margin-left: auto;
min-width: 131px;
}
a.button.get-label-btn.js-get-label-btn {
width: 100px !important;
}
@media screen and (max-width: 769px) {
a.button.get-label-btn.js-get-label-btn {
width: 100% !important;
}
}
</style>
<div class="text">
</div>
</div>
</div>
<div class="returns-information section" id="international-returns">
<div class="returns-steps-wrapper">
<div class="content-asset">
<div style="padding: 1px 10px; margin: 0 0 20px 0;">
<p>Good to know...</p>
<p>Returns via the portal are fully tracked. You don’t need to remember to keep your proof of postage – it’s all digital!</p>
<p>For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Items must be unworn and unwashed
with the original labels attached. This does not affect your statutory rights.</p>
<p>If you’ve received an item that’s not in perfect condition please head over to our Contact Us section so we can get this fixed for you.</p>
<p>Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund.</p>
<p>Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. If your items don’t make it back to us, you’ll need to open a dispute with the carrier. You may be
liable for import VAT (normally applied to goods over £15) and pay a custom duty charge (if your order value is over £135).</p>
</div>
</div>
</div>
</div>
</div>
<div class="section">
</div>
</div>
</div>
</div>
</div>
</section>
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>I don't have the invoice from my parcel, can I return?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
<div class="content-asset">
<div class="sub-content">
<p> We've gone paperless! You can generate a returns label from our website, attach it to your parcel and then send it back to us. We have printer-less options too if you don’t have a printer!</p>
<p>Ready to Return? <a href="https://www.boohoo.com/page/returns-information.html">click here</a></p>
</div>
</div>
</div>
</div>
</section>
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>I am outside of the returns policy, can I return?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
<div class="content-asset">
<div class="sub-content">
<p> You've got 28 days to send something back to us from the day you receive it. Unfortunately we cannot accept returns after this time.</p>
<p>Ready to Return? <a href="https://www.boohoo.com/page/returns-information.html" target="_blank">Click here</a></p>
</div>
</div>
</div>
</div>
</section>
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>I don't have the original packaging, can I return?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
</div>
</div>
</section>
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>Can I return more than one order?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
</div>
</div>
</section>
</div>
</div>
</div>
</section>
</div>
</div>
<div class="b-contact-faq" data-widget="widget" data-cid="cs-faqs-disputed-delivery" hidden="hidden" data-initialized="1">
<div data-widget="accordion" data-allow-toggle="true" data-allow-multiple="true" data-open-first="true" class="b-accordion m-type_4" data-initialized="1">
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button m-big" type="button" role="button" aria-controls=""
aria-expanded="true" tabindex="0">
<span>Disputed Delivery - Need a quick answer?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="false" style="height: auto;">
<div class="b-accordion-content_inner m-type_4_content" data-ref="accordionItemPanelInner">
<div data-widget="accordion" data-allow-toggle="true" data-allow-multiple="true" data-open-first="false" class="b-accordion" data-initialized="1">
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>Where is my order?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
<div class="content-asset">
<div class="sub-content">
<h5>Track your order here</h5>
<wainclude url="/on/demandware.store/Sites-boohoo-UK-Site/en_GB/Order-TrackOrderShow">
<p>Your order number will be on your dispatch email, parcels can only be tracked after they've been dispatched. </p>
<p>Deliveries are made between 8am and 9pm. On the rare occasion deliveries are delayed due to unforeseen circumstances, most arrive the following day. Need help? Ask our virtual agent Layla for an instant answer or
<a data-anchor-click="true" href="#cs-folder-contact" title="Contact us">contact us here </a>
</p>
</wainclude>
</div>
</div>
</div>
</div>
</section>
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>Why is my order late?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
</div>
</div>
</section>
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>Do you refund the delivery charge?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
<div class="content-asset">
<div class="sub-content">
<p>We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. You can cancel your contract
<strong><a href="https://www.boohoo.com/page/returns-policy.html">here</a></strong>. If you decide to keep one of the items, you need to pay for delivery. We don't refund delivery charge for those countries listed outside
of the EEA.</p>
<div> </div>
</div>
</div>
</div>
</div>
</section>
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>My tracking is showing that my parcel is being returned to sender</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
<div class="content-asset">
<div class="sub-content">
<p>The carrier has been unable to deliver your parcel to you (you may not have been in or they might not have been able to gain access to your property). If your tracking is showing as being returned to us, you can wait for
your parcel to come back and we will give you a refund when it does. A typical refund will take up to 21 days, that’s 14 days for the parcel to arrive back at our warehouse and us processing with up to 7 days for it to
make its way through the banking system.</p>
<p>If the carrier was unable to deliver this time it may be worth checking out the carriers app, many of our carrier will allow you to add instructions for the driver or a preferred safe place / neighbour for your parcel to
be left with if you're not in. We also have other delivery options such as click & collect and locker collection which may be more suitable for future deliveries. </p>
</div>
</div>
</div>
</div>
</section>
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>Delivery options & times</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
<div class="content-asset">
<div class="cs_sub2-accordion-content">
<br>
<table class="del-table last-col-center customer-service-table">
<tbody>
<tr class="delivery-row delivery-header-row">
<th class="delivery-cell delivery-header-cell delivery-option-header-cell"> Delivery option </th>
<th class="delivery-cell delivery-header-cell delivery-times-header-cell"> Delivery times </th>
<th class="delivery-cell delivery-header-cell delivery-cost-header-cell"> Delivery cost </th>
</tr>
<tr class="delivery-row delivery-item-row">
<td class="delivery-cell delivery-item-cell delivery-option-item-cell" data-title="Delivery option"> UK Standard Delivery </td>
<td class="delivery-cell delivery-item-cell delivery-times-item-cell js-description-UKSuperSaver" data-title="Delivery times"> Up to 5 working days </td>
<td class="delivery-cell delivery-item-cell delivery-cost-item-cell" data-title="Delivery cost"> £3.99 <span class="customer-service-cost-label">per order</span>
</td>
</tr>
<tr class="delivery-row delivery-item-row">
<td class="delivery-cell delivery-item-cell delivery-option-item-cell" data-title="Delivery option"> UK Next Day Delivery </td>
<td class="delivery-cell delivery-item-cell delivery-times-item-cell js-description-UKNextDayDelivery" data-title="Delivery times"> Order before <span class="">11:00pm</span>
</td>
<td class="delivery-cell delivery-item-cell delivery-cost-item-cell" data-title="Delivery cost"> £5.99 <span class="customer-service-cost-label">per order</span>
</td>
</tr>
<tr class="delivery-row delivery-item-row">
<td class="delivery-cell delivery-item-cell delivery-option-item-cell" data-title="Delivery option"> DPD Precise Delivery </td>
<td class="delivery-cell delivery-item-cell delivery-times-item-cell js-description-precise" data-title="Delivery times"> Select your preferred day and DPD will send you a 1hr delivery window </td>
<td class="delivery-cell delivery-item-cell delivery-cost-item-cell" data-title="Delivery cost"> £5.99 <span class="customer-service-cost-label">per order</span>
</td>
</tr>
<tr class="delivery-row delivery-item-row">
<td class="delivery-cell delivery-item-cell delivery-option-item-cell" data-title="Delivery option"> Hermes Standard Parcel Collection </td>
<td class="delivery-cell delivery-item-cell delivery-times-item-cell js-description-pudo-myhermes" data-title="Delivery times"> Up to 5 working days </td>
<td class="delivery-cell delivery-item-cell delivery-cost-item-cell" data-title="Delivery cost"> £3.99 <span class="customer-service-cost-label">per order</span>
</td>
</tr>
<tr class="delivery-row delivery-item-row">
<td class="delivery-cell delivery-item-cell delivery-option-item-cell" data-title="Delivery option"> Hermes Next Day Parcel Collection </td>
<td class="delivery-cell delivery-item-cell delivery-times-item-cell js-description-pudo-expmyhermes" data-title="Delivery times"> Arriving in shops between 12pm and 5pm if ordered before <span class="">11:00pm</span>
</td>
<td class="delivery-cell delivery-item-cell delivery-cost-item-cell" data-title="Delivery cost"> £5.99 <span class="customer-service-cost-label">per order</span>
</td>
</tr>
<tr class="delivery-row delivery-item-row">
<td class="delivery-cell delivery-item-cell delivery-option-item-cell" data-title="Delivery option"> Inpost Next Day Locker Collection </td>
<td class="delivery-cell delivery-item-cell delivery-times-item-cell js-description-Inpost" data-title="Delivery times"> Collection next day if ordered before <span class="">11:00pm</span>, Sunday to Friday. Orders
placed on Saturday will be delivered Monday. </td>
<td class="delivery-cell delivery-item-cell delivery-cost-item-cell" data-title="Delivery cost"> £5.99 <span class="customer-service-cost-label">per order</span>
</td>
</tr>
</tbody>
</table>
<p><strong>Please note:</strong> postcode restrictions apply, for more details click <u><strong><a href="https://www.boohoo.com/page/delivery-details.html" title="Delivery Information">here</a></strong></u>.</p>
</div>
</div>
</div>
</div>
</section>
</div>
</div>
</div>
</section>
</div>
</div>
<div class="b-contact-faq" data-widget="widget" data-cid="cs-faqs-incorrect-item" hidden="hidden" data-initialized="1">
<div class="sub-content" style="padding: 20px;">
<p>We will get this fixed for you ASAP</p>
<p>Please send us an email with the following information:</p>
<ul>
<li>Your name</li>
<li>Order number</li>
<li>Product name and code of the item ordered</li>
<li>Product name and code of the item received</li>
<li>Picture of the incorrect item and a description of the incorrect item received</li>
<p>You won’t be able to attach an image of the incorrect item just yet but make sure you have one ready for when you receive a reply from us. Please wait until you’ve spoken to our Customer Care team before you return anything so we can
make sure we get the correct item to you as quickly as possible. </p>
</ul>
</div>
</div>
<div class="b-contact-faq" data-widget="widget" data-cid="cs-faqs-order-query" hidden="hidden" data-initialized="1">
<div data-widget="accordion" data-allow-toggle="true" data-allow-multiple="true" data-open-first="true" class="b-accordion m-type_4" data-initialized="1">
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button m-big" type="button" role="button" aria-controls=""
aria-expanded="true" tabindex="0">
<span>Order - Need a quick answer?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="false" style="height: auto;">
<div class="b-accordion-content_inner m-type_4_content" data-ref="accordionItemPanelInner">
<div data-widget="accordion" data-allow-toggle="true" data-allow-multiple="true" data-open-first="false" class="b-accordion" data-initialized="1">
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>Where is my order?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner m-type_4_content" data-ref="accordionItemPanelInner">
<div class="content-asset">
<div class="sub-content">
<h5>Track your order here</h5>
<wainclude url="/on/demandware.store/Sites-boohoo-UK-Site/en_GB/Order-TrackOrderShow">
<p>Your order number will be on your dispatch email, parcels can only be tracked after they've been dispatched. </p>
<p>Deliveries are made between 8am and 9pm. On the rare occasion deliveries are delayed due to unforeseen circumstances, most arrive the following day. Need help? Ask our virtual agent Layla for an instant answer or
<a data-anchor-click="true" href="#cs-folder-contact" title="Contact us">contact us here </a>
</p>
</wainclude>
</div>
</div>
</div>
</div>
</section>
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>Why is my order late?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
</div>
</div>
</section>
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>Missing items from my order?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
<div class="content-asset">
<div class="sub-content">
<p> Sorry an item's missing; please double check it's on your order confirmation, check your emails (including junk/spam) to see if you've been sent an email about it going out of stock or your order could be arriving in
more than one parcel. If none of these apply and your expected delivery date has passed, then please head over to our
<strong><a data-anchor-click="true" href="#cs-folder-contact" title="Contact us">Contact Us section</a></strong> within 14 days of your order being delivered and we will sort it for you. </p>
</div>
</div>
</div>
</div>
</section>
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>Why was my order cancelled?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
</div>
</div>
</section>
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>Can I cancel or edit my order?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
<div class="content-asset">
<div class="sub-content">
<p>As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll
need to place another order or return any unwanted items.</p>
</div>
</div>
</div>
</div>
</section>
</div>
</div>
</div>
</section>
</div>
</div>
<div class="b-contact-faq" data-widget="widget" data-cid="cs-faqs-return-not-refunded" hidden="hidden" data-initialized="1">
<div data-widget="accordion" data-allow-toggle="true" data-allow-multiple="true" data-open-first="true" class="b-accordion m-type_4" data-initialized="1">
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button m-big" type="button" role="button" aria-controls=""
aria-expanded="true" tabindex="0">
<span>Return Not Refunded - Need a quick answer?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="false" style="height: auto;">
<div class="b-accordion-content_inner m-type_4_content" data-ref="accordionItemPanelInner">
<div data-widget="accordion" data-allow-toggle="true" data-allow-multiple="true" data-open-first="false" class="b-accordion" data-initialized="1">
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>I can't see the refund on my bank statement?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
<div class="content-asset">
<div class="sub-content">
<p>We will get this fixed for you ASAP just head over to our <a href="https://www.boohoo.com/customer-service#folder-cs-folder-contact">Contact Us</a> section.</p>
<p>When you message, please include the following information:</p>
<ul>
<li>Your name</li>
<li>Order number</li>
<li>Product name and code of the item ordered</li>
<li>Product name and code of the item received</li>
<li>Picture of the incorrect item and a description of the incorrect item received</li>
</ul>
<p>You won’t be able to attach an image of the incorrect item just yet but make sure you have one ready for when you receive a reply from us. Please wait until you’ve spoken to our Customer Care team before you return
anything to us so we can make sure we get the correct item to you as quickly as possible. </p>
</div>
</div>
</div>
</div>
</section>
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>Have you received my returned items?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
<div class="content-asset">
<div class="delivery-returns" data-locale="GB">
<div class="returns-update section">
<div class="content-page-row text-center">
<div class="content-page-item col-1-1 padding-right-10">
<div class="height-70 bg-light-red padding-10">
<p>We've gone paperless! You'll no longer receive a delivery note in your parcel. </p>
</div>
</div>
</div>
</div>
<div class="section">
</div>
<div class="returns-information section" id="delivery-information">
<div class="content-asset">
<h1>RETURNS</h1>
</div>
<div class="returns-steps-wrapper">
<div class="content-asset">
<div class="text">
<div style="padding: 10px 10px; background: #F0F0F0; margin: 0 0 20px 0;">
<p>UK returns are FREE using the returns portal; you have 28 days, from the day you receive it, to send something back. You can return via the returns portal, by clicking the link below.</p>
<p>For International returns you will need to pay for your return, you will need to get your returns label via the portal. Please use the address label provided, any handwritten address labels will cause
delays with your refund and may mean you need to pay import VAT and a customs duty charge. </p>
</div>
</div>
<div style="text-align: center; margin-bottom: 20px;">
<a href="https://boohoo.returns.international/" class="button" target="_blank">START A RETURN</a>
</div>
<ul class="returns-steps">
<li class="step">
<div class="icon turqoise">1</div>
<div class="text">
<p>Repack your items. No packaging, no problem! Just pop your items in something non see-through, sealable & waterproof.</p>
</div>
</li>
<li class="step">
<div class="icon turqoise">2</div>
<div class="text">
<p>Login to our returns portal. You will need your order number and email/last 4 digits of your phone number.</p>
</div>
</li>
<li class="step">
<div class="icon turqoise">3</div>
<div class="text">
<p>Select your preferred return option (Print returns label at home or in store options). Once you have processed your return in the portal you're ready to post it off. </p>
</div>
</li>
<li class="step">
<div class="icon turqoise">4</div>
<div class="text">
<p>You'll get an email once we receive your returned item.</p>
</div>
</li>
</ul>
<div class="content-asset">
<style>
.delivery-returns {
max-width: 924px
}
@media only screen and (min-width:768px) {
.delivery-returns {
margin: 0 auto;
padding: 15px 24px 0
}
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.delivery-returns h1 {
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text-transform: uppercase;
font-size: 18px
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.delivery-returns h2 {
margin-bottom: 0;
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.delivery-returns h2 em {
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.delivery-returns h2 em {
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.delivery-returns .is-mobile {
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.delivery-returns .page-anchor {
font-size: 12px;
font-style: italic
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.delivery-returns .section {
margin: 0 0 8px;
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.delivery-returns .section {
margin-bottom: 16px;
padding: 10px 0
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.delivery-returns .section.delivery-information {
padding: 10px 0 0
}
.delivery-returns .section.delivery-update,
.delivery-returns .section.returns-update {
text-align: center;
padding: 10px 16px;
background: none;
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.delivery-returns .section.delivery-update::after,
.delivery-returns .section.returns-update::after {
content: "";
display: table;
clear: both
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.delivery-returns .section.delivery-update,
.delivery-returns .section.returns-update {
text-align: left;
padding: 16px
}
}
.delivery-returns .section.delivery-update h6,
.delivery-returns .section.delivery-update p,
.delivery-returns .section.returns-update h6,
.delivery-returns .section.returns-update p {
margin-bottom: 0;
line-height: 15px
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.delivery-returns .section.delivery-update .main-image,
.delivery-returns .section.returns-update .main-image {
display: none;
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position: relative;
bottom: -16px;
margin-top: -40px;
margin-right: -16px
}
@media only screen and (min-width:768px) {
.delivery-returns .section.delivery-update .main-image,
.delivery-returns .section.returns-update .main-image {
display: block
}
}
.delivery-returns .section.delivery-premier {
background: #32bede;
padding: 10px 16px;
font-size: 16px
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.delivery-returns .section.delivery-premier::after {
content: "";
display: table;
clear: both
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.delivery-returns .section.delivery-premier {
text-align: center
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.delivery-returns .section.delivery-premier,
.delivery-returns .section.delivery-premier .html-slot-container {
width: 100%;
display: -ms-flexbox;
display: flex;
-ms-flex-align: center;
align-items: center
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.delivery-returns .section.delivery-premier a {
text-decoration: underline
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.delivery-returns .section.delivery-premier>* {
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.delivery-returns .section.delivery-premier>* {
position: static
}
}
.delivery-returns .section.delivery-premier .main-image {
float: left;
margin-left: -16px;
margin-top: -10px;
margin-bottom: -10px;
margin-right: 20px
}
@media only screen and (min-width:768px) {
.delivery-returns .section.delivery-premier .main-image {
display: none;
font-weight: 700
}
}
@media only screen and (min-width:768px) {
.delivery-returns .section.delivery-premier p {
text-align: center;
padding: 8px 16px;
margin: 0;
font-size: 16px;
-ms-flex: 1 0 auto;
flex: 1 0 auto
}
.delivery-returns .section.delivery-premier p:first-child {
font-weight: 400
}
}
@media only screen and (min-width:1024px) {
.delivery-returns .section.delivery-premier p:nth-of-type(2) {
border-left: 1px solid #fff;
border-right: 1px solid #fff;
-ms-flex: 1 0 40%;
flex: 1 0 40%
}
}
@media only screen and (max-width:1024px) {
.delivery-returns .section.delivery-premier p {
font-size: 13px;
margin: 0 0 8px;
padding: 4px 8px
}
.delivery-returns .section.delivery-premier p:first-child {
font-size: 16px;
font-weight: 700
}
}
.delivery-returns .section.delivery-premier p a {
background: #fff;
padding: 8px 12px;
text-decoration: none;
transition: background .3s ease
}
@media only screen and (min-width:768px) {
.delivery-returns .section.delivery-premier p a {
display: block;
padding: 12px 16px
}
}
@media only screen and (max-width:1024px) {
.delivery-returns .section.delivery-premier p a {
display: inline-block
}
}
.delivery-returns .section.delivery-premier p a:hover {
background: #f0f0f0
}
.delivery-returns .section.delivery-offer {
padding: 16px;
background: #ffe3ea;
text-align: center
}
.delivery-returns .section.delivery-offer .content-asset {
background: 0 0
}
.delivery-returns .section.delivery-offer p {
margin: 0 0 8px
}
.delivery-returns .section.delivery-offer p:last-child {
margin-bottom: 0
}
.delivery-returns #tab-1:checked~#tab-content1,
.delivery-returns #tab-2:checked~#tab-content2 {
display: block
}
.delivery-returns .tabs>.tab-switch+.tab-label {
margin-left: 0
}
.delivery-returns .tab-switch {
display: none
}
.delivery-returns .tab-switch:checked+.tab-label {
border: 4px solid #e4e4e4;
border-top: none;
color: #000
}
.delivery-returns .tab-switch:checked+.tab-label.pickup {
border-color: #f0f0f0
}
.delivery-returns .tab-label {
border: 4px solid #fff;
border-top: none;
background: #e4e4e4;
color: #999;
float: left;
font-size: 16px;
letter-spacing: 1px;
padding: 20px 16px 18px;
text-transform: uppercase;
top: 0;
white-space: nowrap
}
.delivery-returns .tab-label::after,
.delivery-returns .tab-label::before {
display: none
}
@media only screen and (max-width:767px) {
.delivery-returns .tab-label {
font-size: 13px;
text-align: center;
width: 50%;
padding: 20px 13px 18px
}
}
@media only screen and (max-width:480px) {
.delivery-returns .tab-label {
font-size: 12px
}
}
@media only screen and (min-width:768px) and (max-width:1024px) {
.delivery-returns .tab-label:last-of-type {
margin-right: 0
}
}
@media only screen and (min-width:768px) and (max-width:960px) {
.delivery-returns .tab-label {
padding: 13px 10px;
font-size: 14px
}
}
.delivery-returns .tab-label i {
font-size: 30px;
line-height: 20px;
vertical-align: text-top
}
@media only screen and (min-width:768px) {
.delivery-returns .tab-label i {
font-size: 40px
}
}
.delivery-returns .tab-label.pickup {
background: #f0f0f0
}
.delivery-returns .tab1-label-text::after {
font-family: icons !important;
speak: none;
font-style: normal;
font-weight: 400;
font-variant: normal;
text-transform: none;
-webkit-font-smoothing: antialiased;
-moz-osx-font-smoothing: grayscale;
content: "\f19a"
}
.delivery-returns .tab1-label-text::after {
font-size: 14px;
line-height: 14px;
margin-left: 10px
}
@media only screen and (max-width:767px) {
.delivery-returns .tab1-label-text::after {
font-size: 13px
}
}
.delivery-returns .tab-content {
background: #e4e4e4;
clear: both;
display: none;
padding: 24px
}
@media only screen and (max-width:767px) {
.delivery-returns .tab-content {
border: none;
padding: 16px
}
}
.delivery-returns .tab-content:first-child {
margin-left: 0
}
.delivery-returns .tab-content.pickup {
background: #f0f0f0
}
.delivery-returns .returns-information {
padding: 15px;
background: #ffa1c6
}
.delivery-returns .returns-information .icon i {
background: #e4e4e4
}
.delivery-returns .returns-information#international-returns .icon i {
background: #f0f0f0
}
.delivery-returns .returns-information h3 {
font-size: 12px;
text-transform: none
}
.delivery-returns .returns-information ul.returns-steps li.step {
display: -ms-flexbox;
display: flex;
-ms-flex-wrap: wrap;
flex-wrap: wrap;
-ms-flex-align: center;
align-items: center;
position: relative;
background: #F0F0F0;
padding: 5px 15px
}
.delivery-returns .returns-information ul.returns-steps li.step .icon {
display: inline-block;
padding: 5px;
-ms-flex: 0 0 auto;
flex: 0 0 auto
}
@media only screen and (min-width:768px) {
.delivery-returns .returns-information ul.returns-steps li.step .icon {
margin: 20px 20px 10px 0;
-ms-flex: 0 1 80px;
flex: 0 1 80px
}
}
.delivery-returns .returns-information ul.returns-steps li.step .icon i {
font-size: 40px;
line-height: 40px;
padding: 8px;
text-align: center;
border-radius: 50%
}
.delivery-returns .returns-information ul.returns-steps li.step .text {
padding: 0 5px 0 10px;
line-height: 18px;
display: block;
-ms-flex: 1 1 70%;
flex: 1 1 70%
}
@media only screen and (min-width:768px) {
.delivery-returns .returns-information ul.returns-steps li.step .text {
padding: 0;
-ms-flex: 1 1 50%;
flex: 1 1 50%
}
}
.delivery-returns .returns-information ul.returns-steps li.step .action {
display: block;
-ms-flex: 0 1 100%;
flex: 0 1 100%
}
@media only screen and (min-width:768px) {
.delivery-returns .returns-information ul.returns-steps li.step .action {
padding-left: 100px
}
}
.delivery-returns .returns-information ul.returns-steps li.step .button {
display: block
}
@media only screen and (min-width:768px) {
.delivery-returns .returns-information ul.returns-steps li.step .button {
display: inline-block;
min-width: 250px
}
}
.delivery-returns .returns-information ul.returns-steps li.step .get-label-section {
margin-bottom: 10px
}
.delivery-returns .returns-information ul.returns-steps li.step .get-label-section .get-label-select {
margin-bottom: 10px
}
@media only screen and (min-width:768px) {
.delivery-returns .returns-information ul.returns-steps li.step .get-label-section .get-label-select {
display: inline-block;
margin: 0 5px 0 0;
vertical-align: top;
min-width: 350px
}
}
@media only screen and (min-width:768px) {
.delivery-returns .returns-information ul.returns-steps li.step .get-label-section .button {
border-bottom: none;
min-width: auto;
padding-left: 25px;
padding-right: 25px
}
}
.delivery-returns .returns-information .carrier-return {
display: -ms-flexbox;
display: flex;
-ms-flex-align: center;
align-items: center
}
.delivery-returns .returns-information .carrier-return .carrier-image {
max-width: 20%;
-ms-flex: 0 0 auto;
flex: 0 0 auto
}
.delivery-returns .returns-information .carrier-return .carrier-steps {
list-style: disc;
list-style-position: outside;
margin-left: 30px;
position: relative;
padding-top: 30px;
padding-right: 10px;
max-width: 80%;
-ms-flex: 1 0 auto;
flex: 1 0 auto
}
@media only screen and (min-width:1024px) {
.delivery-returns .returns-information .carrier-return .carrier-steps {
padding-right: 50px;
padding-top: 0
}
}
.delivery-returns .returns-information .carrier-return .carrier-steps.no-print::after,
.delivery-returns .returns-information .carrier-return .carrier-steps.print::before {
content: " ";
background: url(../images/printer.svg) no-repeat 0 0;
background-size: 100%;
padding: 15px;
position: absolute;
top: 0;
left: 0
}
@media only screen and (min-width:1024px) {
.delivery-returns .returns-information .carrier-return .carrier-steps.no-print::after,
.delivery-returns .returns-information .carrier-return .carrier-steps.print::before {
left: auto;
right: 0
}
}
.delivery-returns .returns-information .carrier-return .carrier-steps.no-print::after {
background: url(../images/no_printer.svg) no-repeat 0 0
}
.delivery-returns .returns-information .carrier-return .carrier-steps.print.no-print::after {
content: " ";
background-size: 100%;
padding: 15px;
position: absolute;
top: 0;
left: 0
}
@media only screen and (min-width:1024px) {
.delivery-returns .returns-information .carrier-return .carrier-steps.print.no-print::after {
left: auto;
right: 35px
}
}
.delivery-returns .shipping-options .shipping-options-item {
position: relative;
display: -ms-flexbox;
display: flex;
-ms-flex-wrap: wrap;
flex-wrap: wrap;
padding: 8px 8px 38px;
margin: 0 0 15px;
background: #fff
}
@media only screen and (max-width:375px) {
.delivery-returns .shipping-options .shipping-options-item {
padding-bottom: 60px
}
}
@media only screen and (min-width:768px) {
.delivery-returns .shipping-options .shipping-options-item {
padding: 16px;
margin-bottom: 24px;
display: -ms-flexbox;
display: flex;
-ms-flex-align: center;
align-items: center
}
}
.delivery-returns .shipping-options .shipping-options-item:last-child {
margin-bottom: 0
}
.delivery-returns .shipping-options .shipping-options-item.postcode-success .actions a.reset-postcode,
.delivery-returns .shipping-options .shipping-options-item.postcode-success .postcode-lookup-response {
display: initial
}
.delivery-returns .shipping-options .shipping-options-item.postcode-success .actions a.check-postcode,
.delivery-returns .shipping-options .shipping-options-item.postcode-success .postcode-check-form {
display: none
}
.delivery-returns .shipping-options .shipping-options-item.postcode-fail .postcode-response-not-available {
display: block
}
.delivery-returns .shipping-options .shipping-options-item .actions a.reset-postcode,
.delivery-returns .shipping-options .shipping-options-item .check-postcode,
.delivery-returns .shipping-options .shipping-options-item .postcode-lookup-response,
.delivery-returns .shipping-options .shipping-options-item .postcode-response-not-available {
display: none
}
.delivery-returns .shipping-options .shipping-options-item.is-express .check-postcode {
display: inline
}
.delivery-returns .shipping-options .shipping-options-item .delivery-icon {
width: 30px;
height: 30px;
display: inline-block;
vertical-align: top
}
@media only screen and (min-width:768px) {
.delivery-returns .shipping-options .shipping-options-item .delivery-icon {
display: block;
padding: 0 8px;
position: relative;
-ms-flex: 0 1 10%;
flex: 0 1 10%
}
}
.ie .delivery-returns .shipping-options .shipping-options-item .delivery-icon {
padding: 0
}
.delivery-returns .shipping-options .shipping-options-item .delivery-icon.is-mobile .method-icon {
position: relative;
top: 50%;
transform: translateY(-50%)
}
@media only screen and (min-width:768px) {
.delivery-returns .shipping-options .shipping-options-item .delivery-icon .method-icon {
position: relative;
top: 50%;
transform: translateY(-50%)
}
}
.delivery-returns .shipping-options .shipping-options-item .delivery-information {
line-height: 20px
}
@media only screen and (min-width:768px) {
.delivery-returns .shipping-options .shipping-options-item .delivery-information {
padding: 0 20px;
-ms-flex-preferred-size: 80%;
flex-basis: 80%
}
}
@media only screen and (max-width:767px) {
.delivery-returns .shipping-options .shipping-options-item .delivery-information {
-ms-flex-preferred-size: 100%;
flex-basis: 100%
}
}
.ie .delivery-returns .shipping-options .shipping-options-item .delivery-information {
padding: 0
}
.delivery-returns .shipping-options .shipping-options-item .delivery-information .name-wrapper {
font-weight: 600;
display: block
}
.delivery-returns .shipping-options .shipping-options-item .delivery-information .name-wrapper a[href*=PREMIER] {
display: none
}
.delivery-returns .shipping-options .shipping-options-item .delivery-information .name-wrapper .name {
display: inline-block;
padding-bottom: 8px
}
.delivery-returns .shipping-options .shipping-options-item .delivery-information .name-wrapper .name a {
display: none
}
@media only screen and (max-width:767px) {
.delivery-returns .shipping-options .shipping-options-item .delivery-information .name-wrapper .name {
line-height: 30px;
max-width: 70%
}
}
.delivery-returns .shipping-options .shipping-options-item .delivery-information .name-wrapper .price {
float: right;
line-height: 32px
}
.delivery-returns .shipping-options .shipping-options-item .delivery-information .description {
display: block;
font-size: 13px;
line-height: 18px
}
.delivery-returns .shipping-options .shipping-options-item .delivery-information .premier {
color: #fc4c1e;
font-weight: 700
}
.delivery-returns .shipping-options .shipping-options-item .delivery-information .premier i {
font-size: 24px;
vertical-align: text-bottom
}
.delivery-returns .shipping-options .shipping-options-item .delivery-information .premier span {
text-transform: uppercase
}
.delivery-returns .shipping-options .shipping-options-item .delivery-information .postcode-lookup-response {
font-weight: 700;
font-size: 11px
}
@media only screen and (min-width:768px) {
.delivery-returns .shipping-options .shipping-options-item .delivery-information .postcode-lookup-response {
font-size: 13px
}
}
.delivery-returns .shipping-options .shipping-options-item .delivery-information .postcode-lookup-response .postcode-display {
font-size: 18px;
line-height: 14px;
text-transform: uppercase;
margin: 0
}
@media only screen and (min-width:768px) {
.delivery-returns .shipping-options .shipping-options-item .delivery-information .postcode-lookup-response .postcode-display {
font-size: 18px;
margin: 20px 0
}
}
.delivery-returns .shipping-options .shipping-options-item .more-info {
overflow: hidden;
transition: .5s
}
@media only screen and (min-width:768px) {
.delivery-returns .shipping-options .shipping-options-item .more-info {
margin: 13px 0 0 calc(10% + 20px)
}
}
.delivery-returns .shipping-options .shipping-options-item .more-info p:only-child {
margin: 0
}
.delivery-returns .shipping-options .shipping-options-item .more-info.collapsed {
max-height: 0
}
.delivery-returns .shipping-options .shipping-options-item .more-info .del-table td {
border: 2px solid #fff
}
.delivery-returns .shipping-options .shipping-options-item .more-info .del-table th {
background-color: #e5e5e5;
border: 2px solid #fff
}
.delivery-returns .shipping-options .shipping-options-item .more-info ul li {
padding: 16px 16px 16px 0;
margin: 0 0 0 16px;
display: list-item
}
.delivery-returns .shipping-options .shipping-options-item .actions {
padding: 10px 0 0;
overflow: hidden;
position: absolute;
bottom: 10px;
left: 10px;
right: 10px
}
@media only screen and (min-width:768px) {
.delivery-returns .shipping-options .shipping-options-item .actions {
position: static
}
}
.delivery-returns .shipping-options .shipping-options-item .actions a {
text-decoration: underline;
font-size: 13px
}
@media only screen and (max-width:767px) {
.delivery-returns .shipping-options .shipping-options-item .actions .postcode-check {
display: block;
float: left;
padding-right: 0
}
}
.delivery-returns .shipping-options .shipping-options-item .actions .postcode-check .check-postcode,
.delivery-returns .shipping-options .shipping-options-item .actions .postcode-check .reset-postcode {
padding-right: 10px
}
.delivery-returns .shipping-options .shipping-options-item .actions .more {
text-decoration: underline
}
.delivery-returns .shipping-options .shipping-options-item .actions .more:hover {
cursor: pointer
}
@media only screen and (max-width:767px) {
.delivery-returns .shipping-options .shipping-options-item .actions .more {
display: block;
text-align: right;
padding-left: 15px
}
}
.delivery-returns .shipping-options .shipping-options-item .actions .more .icon-chevron-down,
.delivery-returns .shipping-options .shipping-options-item .actions .more .icon-chevron-up {
font-size: 8px;
display: inline-block;
margin-left: 5px
}
.delivery-returns .shipping-options .shipping-options-item .delivery-price {
position: relative;
z-index: 5;
-ms-flex-preferred-size: 10%;
flex-basis: 10%
}
@media only screen and (max-width:767px) {
.delivery-returns .shipping-options .shipping-options-item .delivery-price {
width: 100%;
-ms-flex: none;
flex: none
}
}
.delivery-returns .shipping-options .shipping-options-item .delivery-price .price {
font-weight: 600;
display: block;
float: right
}
.delivery-returns .shipping-options .shipping-options-item .delivery-offer {
color: #fc4c1e;
display: block;
background: #ffe3ea;
white-space: nowrap;
height: 35px;
padding: 10px 25px;
text-align: center;
margin: 10px -15px 0
}
@media only screen and (min-width:768px) {
.delivery-returns .shipping-options .shipping-options-item .delivery-offer {
position: absolute;
padding: 10px 25px;
right: -31px;
left: auto;
bottom: -40px;
margin: 0;
text-align: left
}
}
.delivery-returns .shipping-options .shipping-options-item .delivery-offer::after,
.delivery-returns .shipping-options .shipping-options-item .delivery-offer::before {
content: " ";
display: block;
width: 15px;
height: 15px;
position: absolute;
z-index: -1;
right: -23px;
top: 38px;
left: auto;
border: 7px solid transparent;
border-left-color: #fc4c1e
}
@media only screen and (min-width:768px) {
.delivery-returns .shipping-options .shipping-options-item .delivery-offer::after,
.delivery-returns .shipping-options .shipping-options-item .delivery-offer::before {
width: 30px;
right: -15px;
top: 20px;
left: auto;
border-width: 14px
}
}
.delivery-returns .shipping-options .shipping-options-item .delivery-offer::after {
opacity: .35
}
.delivery-returns .shipping-options .shipping-options-item .delivery-offer::before {
left: -23px;
border: 7px solid transparent;
border-right-color: #fc4c1e
}
@media only screen and (min-width:768px) {
.delivery-returns .shipping-options .shipping-options-item .delivery-offer::before {
content: " ";
display: block;
top: 10px;
position: absolute;
left: -10px;
right: auto;
background: #fff;
bottom: 0;
width: 20px;
height: 15px;
border: none;
z-index: initial;
transform: rotate(68deg) skewX(45deg)
}
}
@media only screen and (max-width:767px) {
.delivery-returns .shipping-options .shipping-options-item .delivery-offer::before {
opacity: .35
}
}
.delivery-returns .shipping-options .shipping-options-item .delivery-offer p {
margin: 0
}
.delivery-returns .shipping-options .shipping-options-item .postcode-check-form {
padding: 10px 0;
max-width: 255px
}
.delivery-returns .shipping-options .shipping-options-item .postcode-check-form .form-row {
margin-bottom: 0
}
.delivery-returns .shipping-options .shipping-options-item .postcode-check-form .field-wrapper {
display: inline-block;
max-width: 210px
}
.delivery-returns .shipping-options .shipping-options-item .postcode-check-form .field-wrapper input {
padding: 9px 14px;
min-height: 35px;
-webkit-appearance: initial
}
.delivery-returns .shipping-options .shipping-options-item .postcode-check-form button {
float: right;
min-height: 35px
}
.delivery-returns h2.international-returns-heading {
font-size: 16px
}
.delivery-returns .international-delivery {
padding: 0 15px 15px;
background: #e0dbf1
}
@media only screen and (min-width:768px) {
.delivery-returns .international-delivery {
padding: 24px
}
}
.delivery-returns .international-delivery .select-wrapper,
.delivery-returns .international-delivery label {
display: inline-block
}
.delivery-returns .international-delivery label {
padding: 15px 0;
font-weight: 700
}
@media only screen and (min-width:768px) {
.delivery-returns .international-delivery label {
padding: 0 16px 0 0
}
}
.delivery-returns .international-delivery .select-wrapper {
width: 100%
}
@media only screen and (min-width:768px) {
.delivery-returns .international-delivery .select-wrapper {
width: 300px
}
}
.delivery-returns .international-delivery .international-shipping-methods {
margin-top: 15px
}
@media only screen and (min-width:768px) {
.delivery-returns .international-delivery .international-shipping-methods {
margin-top: 40px
}
}
.delivery-returns .more-information {
margin: 10px 0;
vertical-align: middle
}
.delivery-returns .more-information .more-section {
border: 1px solid #000;
display: inline-block;
vertical-align: middle;
position: relative;
width: 100%;
padding: 16px;
padding-right: 32px;
margin: 0 0 10px;
min-height: 68px;
cursor: pointer
}
@media only screen and (min-width:768px) {
.delivery-returns .more-information .more-section {
width: 49%
}
.delivery-returns .more-information .more-section:nth-child(2n) {
margin-left: 1%
}
}
.delivery-returns .more-information .more-section h4 {
font-size: 14px;
margin-bottom: 0
}
.delivery-returns .more-information .more-section .icon {
position: absolute;
top: 50%;
transform: translateY(-50%)
}
.delivery-returns .more-information .more-section .icon i {
font-size: 34px
}
.delivery-returns .more-information .more-section .text {
display: inline-block;
max-width: 85%;
margin-left: 48px
}
.delivery-returns .more-information .more-section .text p,
.delivery-returns .more-information .more-section .text ul {
margin: 0;
line-height: 20px
}
.delivery-returns .more-information .more-section .text i {
position: absolute;
top: 50%;
right: 10px;
font-size: 16px;
transform: translateY(-50%)
}
.delivery-more-information .ui-dialog-titlebar a[href*=PREMIER] {
display: none
}
.not-premier-region .delivery-information .premier {
display: none
}
.delivery-more-information.ui-dialog .ui-dialog-content-wrapper {
max-width: 876px
}
@media only screen and (min-width:1358px) {
.delivery-more-information.ui-dialog .ui-dialog-content-wrapper {
width: 876px
}
}
.delivery-returns .tab-label {
padding-top: 35px
}
.delivery-returns .tab-label i {
display: none
}
.delivery-returns .delivery-more-information .ui-dialog-titlebar a[href*=KARENMILLENGOLD],
.delivery-returns .delivery-more-information .ui-dialog-titlebar a[href*=PREMIER],
.delivery-returns .delivery-more-information .ui-dialog-titlebar a[href*=VIP] {
display: none
}
.delivery-returns h2 em {
font-size: 16px;
padding-left: 5px
}
.delivery-returns .shipping-options li .postcode-check-form {
max-width: none
}
.delivery-returns .shipping-options li .postcode-check-row {
max-width: 255px
}
.delivery-returns .shipping-options li .postcode-response-not-available {
font-weight: 600;
font-size: 13px
}
</style>
</div>
<style>
.delivery-returns .returns-information ul.returns-steps li.step .icon {
font-size: 36px;
color: #000000;
font-weight: bold;
margin: 0;
}
@media screen and (min-width: 1024px) {
.delivery-returns .returns-information ul.returns-steps li.step .icon {
-webkit-flex: 0 1 50px;
-ms-flex: 0 1 50px;
flex: 0 1 50px;
margin: 0;
}
}
.delivery-returns .returns-information .carrier-return .carrier-steps {
padding-right: 0;
}
@media screen and (min-width: 1024px) {
.delivery-returns .returns-information .carrier-return .carrier-steps {
width: 77%;
}
}
.delivery-returns .returns-information .carrier-return {
flex-direction: row-reverse;
-webkit-flex-direction: row-reverse;
padding: 10px 0;
}
@media screen and (min-width: 1024px) {
.delivery-returns .returns-information .carrier-return {
float: left;
width: 50%;
padding: 15px;
}
.delivery-returns .returns-information .carrier-return:nth-child(2n+1) {
clear: left
}
.cs_sub-accordion-content .delivery-returns .returns-information .carrier-return {
float: none;
width: 100%;
}
}
.delivery-returns .returns-information .carrier-return .icon {
padding-top: 10px;
}
@media screen and (max-width: 1023px) {
.delivery-returns .returns-information .carrier-return .carrier-image {
max-width: 25%;
}
.delivery-returns .returns-information .carrier-return .carrier-steps {
-webkit-flex: 0 0 75%;
-ms-flex: 0 0 75%;
flex: 0 0 75%;
}
}
@media screen and (min-width: 1023px) {
.delivery-returns .returns-information .carrier-return .carrier-image {
max-width: 25%;
}
.delivery-returns .returns-information .carrier-return .carrier-steps {
-webkit-flex: 0 0 70%;
-ms-flex: 0 0 70%;
flex: 0 0 70%;
}
}
.delivery-returns .returns-information .carrier-return .button {
margin: 10px 0;
}
@media only screen and (min-width: 1024px) {
.delivery-returns .returns-information .button {
display: block;
margin: 20px auto 0;
width: 25%;
float: none;
line-height: 40px;
text-align: center;
}
}
.delivery-returns .returns-information .carrier-return .carrier-steps.no-print:after,
.delivery-returns .returns-information .carrier-return .carrier-steps.print:before {
padding: 10px;
width: 10px;
}
.delivery-returns .returns-information .carrier-return .carrier-steps.print.no-print:after {
padding: 10px;
}
.delivery-returns .returns-information .carrier-return .carrier-steps.print.no-print:after {
right: 30px;
}
@media screen and (max-width: 767px) {
.delivery-returns .returns-information .carrier-return .carrier-image {
/*max-width: 40%*/
}
}
@media screen and (min-width: 768px) {
.delivery-returns .returns-information .carrier-return .carrier-steps {
max-width: none;
}
}
@media screen and (max-width: 1023px) {
.delivery-returns .returns-information .carrier-return .carrier-steps.print.no-print:before {
left: -22px;
}
}
@media screen and (max-width: 1024px) {
.delivery-returns .returns-information .carrier-return .carrier-steps.print+.carrier-image,
.delivery-returns .returns-information .carrier-return .carrier-steps.no-print+.carrier-image {
padding-top: 30px;
}
}
@media only screen and (min-width: 768px) {
.delivery-returns .returns-information ul.returns-steps li.step .action {
padding-left: 0;
}
}
.cs_sub-accordion-content .delivery-returns .returns-information {
padding: 0;
background: none !important;
}
.returns-page-information .returns-steps .step .text {
display: flex !important;
flex-flow: row wrap;
flex-direction: row;
justify-content: space-between;
align-items: center;
}
.returns-page-information .returns-steps .step a.button,
.delivery-returns .returns-information ul.returns-steps li.step .get-label-section .button {
color: #fff;
line-height: 40px;
text-align: center;
margin-left: auto;
min-width: 131px;
}
a.button.get-label-btn.js-get-label-btn {
width: 100px !important;
}
@media screen and (max-width: 769px) {
a.button.get-label-btn.js-get-label-btn {
width: 100% !important;
}
}
</style>
<div class="text">
</div>
</div>
</div>
<div class="returns-information section" id="international-returns">
<div class="returns-steps-wrapper">
<div class="content-asset">
<div style="padding: 1px 10px; margin: 0 0 20px 0;">
<p>Good to know...</p>
<p>Returns via the portal are fully tracked. You don’t need to remember to keep your proof of postage – it’s all digital!</p>
<p>For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Items must be unworn and unwashed
with the original labels attached. This does not affect your statutory rights.</p>
<p>If you’ve received an item that’s not in perfect condition please head over to our Contact Us section so we can get this fixed for you.</p>
<p>Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund.</p>
<p>Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. If your items don’t make it back to us, you’ll need to open a dispute with the carrier. You may be
liable for import VAT (normally applied to goods over £15) and pay a custom duty charge (if your order value is over £135).</p>
</div>
</div>
</div>
</div>
</div>
<div class="section">
</div>
</div>
</div>
</div>
</div>
</section>
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>Do you refund the delivery charge?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
<div class="content-asset">
<div class="sub-content">
<p>We are a very fast paced fashion retailer and keeping up with latest trends is our bag. This sometimes means our best selling items can go out of stock and we don’t usually plan on bringing them back in. Why not take a
look at our New In section here to see if something catches your eye. </p>
<p>Our customer service team won't know if a product is coming back in or not. </p>
</div>
</div>
</div>
</div>
</section>
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>Refunds</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
<div class="content-asset">
<div class="sub-content">
<p>Unfortunately we don't offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.</p>
</div>
</div>
</div>
</div>
</section>
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>Returns exemptions</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
<div class="content-asset">
<div class="sub-content">
<p>As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll
need to place another order or return any unwanted items.</p>
</div>
</div>
</div>
</div>
</section>
</div>
</div>
</div>
</section>
</div>
</div>
<div class="b-contact-faq" data-widget="widget" data-cid="cs-faqs-website-account-query" hidden="hidden" data-initialized="1">
<div data-widget="accordion" data-allow-toggle="true" data-allow-multiple="true" data-open-first="true" class="b-accordion m-type_4" data-initialized="1">
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button m-big" type="button" role="button" aria-controls=""
aria-expanded="true" tabindex="0">
<span>Account Query - Need a quick answer?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="false" style="height: auto;">
<div class="b-accordion-content_inner m-type_4_content" data-ref="accordionItemPanelInner">
<div data-widget="accordion" data-allow-toggle="true" data-allow-multiple="true" data-open-first="false" class="b-accordion" data-initialized="1">
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>How do I change my email address?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
<div class="content-asset">
<div class="sub-content">
<p>For customer account security we do not allow change of email address, if you need to use an alternative email address please create a new account.</p>
</div>
</div>
</div>
</div>
</section>
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>How do I change my delivery address?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
<div class="content-asset">
<div class="sub-content">
<p>Log in your <u><strong><a href="https://www.boohoo.com/myaccount">account</a></strong></u>, select "addresses" and you can either add a new one or edit an existing one. We are unable to amend the delivery address on an
order which has already been placed</p>
</div>
</div>
</div>
</div>
</section>
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>How do I change my contact preferences?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
<div class="content-asset">
<div class="sub-content">
<p>You can choose how you want us to contact you about things we think you'd like to hear about. If you don't want to hear about great new offers, just simply log into your
<u><strong><a href="https://www.boohoo.com/myaccount">account</a></strong></u>, click on contact preferences and don't tick anything!</p>
</div>
</div>
</div>
</div>
</section>
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>How do I change my password?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
<div class="content-asset">
<div class="sub-content">
<p>If you know your password its simple! Log into your <u><strong><a href="https://www.boohoo.com/myaccount">account</a></strong></u> using your current password, then under the account information section, you have the
option to change your password. If you've forgotten your password, at the account log in page select the forgotten password option and follow the steps to reset. If that doesn't work, please get in touch by going to the
'contact us' tab on this page.</p>
</div>
</div>
</div>
</div>
</section>
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>How do I change my payment details?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
<div class="content-asset">
<div class="sub-content">
<p>Log into your <u><strong><a href="https://www.boohoo.com/myaccount">account</a></strong></u>, select payment details and either add, delete or edit your payment options.</p>
</div>
</div>
</div>
</div>
</section>
</div>
</div>
</div>
</section>
</div>
</div>
<div class="b-contact-faq" data-widget="widget" data-cid="cs-faqs-payment-query" hidden="hidden" data-initialized="1">
<div data-widget="accordion" data-allow-toggle="true" data-allow-multiple="true" data-open-first="true" class="b-accordion m-type_4" data-initialized="1">
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button m-big" type="button" role="button" aria-controls=""
aria-expanded="true" tabindex="0">
<span>Payment - Need a quick answer?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="false" style="height: auto;">
<div class="b-accordion-content_inner m-type_4_content" data-ref="accordionItemPanelInner">
<div data-widget="accordion" data-allow-toggle="true" data-allow-multiple="true" data-open-first="false" class="b-accordion" data-initialized="1">
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>Promotions & discounts</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
<div class="content-asset">
<div class="sub-content">
<p>We often have promos running on our website, please remember to apply the promo when at the checkout and to enter any promo code exactly as displayed on the website.</p>
<p>If you're having issues applying a promo to your order, these are some of the things to check:</p>
<ul>
<li>-Is there a time limit to the promo? Some of our promos have time limits, your order must be placed before the promo ends to be applied to your order.</li>
<li>-Only one code can be used per order, if you already have a promo applied then we wont be able to apply another to the same order.</li>
<li>-Check for any exclusions, some of our promos exclude products from some categories on our website.</li>
<li>-If you're using a delivery promo make sure you have selected the correct delivery method for the promo to work.</li>
</ul>
</div>
</div>
</div>
</div>
</section>
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>How do I use a gift voucher?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
</div>
</div>
</section>
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>Apple Pay</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
</div>
</div>
</section>
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>How can I pay for my order?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
<div class="content-asset">
<div class="sub-content">
<p><span style="font-size:18px;"><strong>Payment options</strong></span></p>
<p>We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron, American Express, Discover and Diners. We also accept PayPal, Apple Pay (iOS only), Klarna (not available on the app), Clearpay,
Zippay, Giftcards and prepaid debit cards.</p>
<p class="payment-icons"><img alt="" src="https://www.boohoo.com/on/demandware.static/-/Library-Sites-boohoo-content-global-sfra/default/dwf5dd0776/images/payment-method-icons/desktop/PAYMENT_STRIP_UK_ZIPPAY.svg" title="">
</p>
<p><strong>Please note:</strong> All payments must be made online when placing your order. We do not have the ability to place an order on your behalf. Discover & Diners payment methods <strong>do not apply on the
app. </strong></p>
<p>When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.</p>
<p><span style="font-size:18px;">Gift Vouchers</span></p>
<p>If you've been gifted a boohoo voucher/gift certificate, then yes we accept those, can you imagine if we didn't!</p>
</div>
<br>
<div class="sub-content"><span class="banner-below-nav-title" style="color:#000000 !important"><img alt=""
src="https://www.boohoo.com/on/demandware.static/-/Library-Sites-boohoo-content-global-sfra/default/dwaa9ec593/images/pdp/ApAy.png" title=""></span>
<p><span style="font-size:16px;"><span style="font-family:Verdana,Geneva,sans-serif;"><strong><span style="line-height:107%"><span style="line-height:107%"></span></span></strong></span></span></p>
<p class="x" style="margin:0cm 0cm 0.0001pt"><span style="font-size:12pt"><span style="font-family:"Times New Roman",serif"><span style="font-family:"Calibri",sans-serif"><span
style="color:black"></span></span></span></span></p>
<p class="x" style="margin:0cm 0cm 0.0001pt"> </p>
<p class="x" style="margin:0cm 0cm 0.0001pt"><span style="font-size:14px;"><span style="font-family:Verdana,Geneva,sans-serif;"><b><span style="color:black">APPLE PAY – FAQ </span></b><span
style="color:black"></span></span></span></p>
<p class="x" style="margin:0cm 0cm 0.0001pt"> </p>
<p class="x" style="margin:0cm 0cm 0.0001pt"><span style="font-size:12px;"><span style="font-family:Verdana,Geneva,sans-serif;"><span style="color:black">Yay for <b>Apple Pay</b>! You can now pay for your boohoo orders with
<b>Apple Pay</b> using a Visa, Mastercard or American Express Card on all devices which support <b>Apple Pay*</b>.</span></span></span></p>
<p class="x" style="margin:0cm 0cm 0.0001pt"> </p>
<p class="x" style="margin:0cm 0cm 0.0001pt"><span style="font-size:12px;"><span style="font-family:Verdana,Geneva,sans-serif;"><b><span style="color:black">How to Pay:</span></b><span
style="color:black"></span></span></span></p>
<p class="x" style="margin:0cm 0cm 0.0001pt"><span style="font-size:12px;"><span style="font-family:Verdana,Geneva,sans-serif;"><span style="color:black">It’s simple! Make sure you have Apple Pay set up on your device. Then,
all you need to do is add the items to your basket, choose your preferred delivery option and then when you reach checkout, select the <b>Apple Pay</b> option as your payment method.</span></span></span></p>
<p class="x" style="margin:0cm 0cm 0.0001pt"><span style="font-size:12px;"><span style="font-family:Verdana,Geneva,sans-serif;"> </span></span></p>
<p class="x" style="margin:0cm 0cm 0.0001pt"><span style="font-size:12px;"><span style="font-family:Verdana,Geneva,sans-serif;"><span style="color:black">Once you’re happy with your order
<b>tap the Touch ID** or glance at your iPhone for Face ID and pay!</b></span></span></span></p>
<p class="x" style="margin:0cm 0cm 0.0001pt"><span style="font-size:12px;"><span style="font-family:Verdana,Geneva,sans-serif;"> <span style="color:black"></span></span></span></p>
<p class="x" style="margin:0cm 0cm 0.0001pt"><span style="font-size:12px;"><span style="font-family:Verdana,Geneva,sans-serif;"><span style="background:white"><span style="color:black"><span style="letter-spacing:.4pt">Once
the order has successfully gone through you will then be sent an order confirmation email. </span></span></span><span style="color:black"></span></span></span></p>
<p class="x" style="margin:0cm 0cm 0.0001pt"><span style="font-size:12px;"><span style="font-family:Verdana,Geneva,sans-serif;"> <span style="color:black"></span></span></span></p>
<p class="x" style="margin:0cm 0cm 0.0001pt"><span style="font-size:12px;"><span style="font-family:Verdana,Geneva,sans-serif;"><span style="color:black"><span style="letter-spacing:.4pt">Please
note, <b>you won't be able to select Apple Pay if you've applied a gift voucher. </b></span></span></span></span><span style="font-size:12px;"><span style="font-family:Verdana,Geneva,sans-serif;"><span
style="color:black"><span style="letter-spacing:.4pt"><b> </b></span></span></span></span></p>
<p class="x" style="margin:0cm 0cm 0.0001pt"> </p>
<p class="x" style="margin:0cm 0cm 0.0001pt"><span style="font-size:11px;"><span style="font-family:Verdana,Geneva,sans-serif;"> </span></span></p>
<p class="x" style="margin:0cm 0cm 0.0001pt"><span style="font-size:9px;"><span style="font-family:Verdana,Geneva,sans-serif;"><span style="background:white"><span style="color:black"><span style="letter-spacing:.4pt">*If
you are using Apple Pay on a Mac device, this payment option will only be available on Safari whilst using the Mac OS Sierra operating system.</span></span></span><span style="color:black"></span></span></span>
</p>
<p class="x" style="margin:0cm 0cm 0.0001pt"><span style="font-size:9px;"><span style="font-family:Verdana,Geneva,sans-serif;"><span style="background:white"><span style="color:black"><span style="letter-spacing:.4pt">**If
you have a Mac with Touch Bar, you will be able to verify your payment using the Touch ID sensor on your MacBook Pro keyboard. If not, you will need to make sure your phone or Apple watch is nearby in order
to verify them remotely. </span></span></span><span style="color:black"></span></span></span></p>
<p style="margin-bottom:8pt; margin-left:0cm; margin-right:0cm; margin-top:0cm"><span style="font-family:Verdana,Geneva,sans-serif;"><span style="font-size:9px"><span style="background-color:white"><span
style="line-height:normal"><span style="letter-spacing:.4pt"></span></span></span></span></span></p>
<p style="margin-bottom:8pt; margin-left:0cm; margin-right:0cm; margin-top:0cm"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif"></span></span></span></p>
<p style="margin-bottom:8pt; margin-left:0cm; margin-right:0cm; margin-top:0cm"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif"></span></span></span></p>
<p><span style="font-size:12px"></span></p>
</div>
<br>
<div class="sub-content"><span class="banner-below-nav-title"><img style="max-width: 103px;" src="https://media.boohoo.com/i/boohooamplience/em_icon_klarna_2" title=""></span>
<p><b>Pay In 3 Payments</b></p>
<p><strong></strong> Shop now and pay later in three equal payments that let you spread the cost of your purchase, with no added charges.<br>
<br>
<strong>Pay nothing extra.</strong> Three equal payments are automatically collected every 30 days from your debit or credit card. The total amount charged to your card is no greater than if you simply paid for the entire
purchase up front (provided the agreed payment schedule is followed). Pretty great, huh!<br>
</p>
<p>All you need is:</p>
<p>An UK bank account</p>
<p>To be over 18 years of age</p>
<p>A UK residents address</p>
<p><b>For a full list of FAQs please click <a href="https://www.boohoo.com/page/klarna.html?payment_calc">here</a></b></p>
<p>Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford your monthly repayments on time. For any more info just click
<a href="https://www.klarna.com/uk/customer-service/csc/pay-later-in-3/" target="blank" title="Klarna">here</a> as Klarna are right on hand for quick and simple, self service solutions.</p>
<p>boohoo acts as an introducer and not a lender of unregulated credit products provided [exclusively] by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18+, subject to status, terms and
conditions apply. Please note that the following products are not regulated by the FCA: [Pay in 30 days and Pay in 3 instalments]</p>
<p><b>Customer Service</b></p>
<p>For customer service queries you can contact the Klarna customer service team <a href="https://www.klarna.com/uk/customer-service/" target="blank" title="Klarna">here</a></p>
<p> See <a href="https://www.klarna.com/uk/terms-and-conditions/" target="blank" title="Klarna">here </a> for further information about Klarna. </p>
</div>
<br>
<div class="sub-content"><span class="banner-below-nav-title" style="color:#000000 !important"><img style="max-width:103px;"
src="https://www.boohoo.com/on/demandware.static/-/Library-Sites-boohoo-content-global-sfra/default/dw319e62c8/images/pdp/clearpay_300x87.png" title=""></span>
<p><span style="font-size:18px">Shop Now. Wear Now. Pay It In 4</span></p>
<p>Pay for your purchases over<strong> </strong><strong>4 automatic fortnightly installments.</strong></p>
<p><strong>Pay nothing extra</strong>. If you make repayments on time, you'll only ever pay the price of the item you've purchased. The only fees that may apply are late fees for missed payments.</p>
<p><span style="font-size:14px">Select Clearpay as your payment method at checkout. </span></p>
<p><span style="font-size:14px">All you need is:</span></p>
<ol>
<li>A UK credit or debit card</li>
<li>To be over 18 years of age</li>
<li>A UK residents address</li>
<li> </li>
</ol>
<p><strong><span style="font-size:14px">Customer Services</span></strong></p>
<p><span style="font-size:12px">Clearpay Customer inquiries will be addressed by the Customer Support team here:<a href="https://help.clearpay.co.uk/hc/en-gb" target="blank" title="Dispute Form">help.clearpay.com</a></span>
</p>
<p><b>For a full list of FAQs please click <a href="https://www.boohoo.com/page/clearpay.html?payment_calc">here</a></b></p>
<p>Clearpay lends you a fixed amount of credit to allow you to pay for your purchase over 4 instalments, due every two weeks. To be eligible for credit from Clearpay, you must be a permanent UK resident (excl Channel
Islands), aged 18+. Further eligibility criteria and <a href="https://www.clearpay.co.uk/en-GB/terms-of-service" target="blank" title="Clearpay">T&Cs' </a> apply.</p>
<p>Clearpay Finance Ltd. Make sure you can make your repayments on time by each due date to avoid late fees. Not paying on time will lead to a late fee of £6 and, if your order is worth more than £24, a further late fee of
£6 if it is still overdue after 7 days. The total amount of late fees you may be charged will depend on your order value. If you fail to pay on time, your Clearpay debt may be passed to a debt collection agency and this
may affect your ability to use Clearpay in future.</p>
<p>We encourage you to use Clearpay responsibly.</p>
</div>
<br>
<div class="sub-content"><span class="banner-below-nav-title" style="color:#000000 !important"><img alt=""
src="https://www.boohoo.com/on/demandware.static/-/Library-Sites-boohoo-content-global-sfra/default/dw5d74d5d2/images/pdp/Laybuy_logo.png" title=""></span>
<p><span style="color:#003399"><span style="font-size:18px">Get it now. Pay it in 6. Interest free. Easy.</span></span></p>
<p>Pay for your purchases over<strong> </strong><strong>6 automatic weekly payments on the day of your choice,</strong> interest free.</p>
<p><strong>Pay nothing extra</strong>. If you make repayments on time, you'll only ever pay the price of the item you've purchased. The only fees that may apply are late fees for missed payments.</p>
<p><strong><span style="font-size:14px"><span style="color:#003399">Simply select Laybuy as your payment method at checkout.</span></span><span style="font-size:14px"><span style="color:#000099"></span></span></strong></p>
<p><span style="font-size:14px">All you need is:</span></p>
<ol>
<li>A UK credit or debit card</li>
<li>To be over 18 years of age</li>
<li>A UK residents address</li>
</ol>
<p><b>For a full list of FAQs please click <a href="https://www.boohoo.com/page/laybuy.html?payment_calc">here</a></b></p>
<p>Please see <a href="https://www.laybuy.com/uk/consumer-terms" target="blank" title="Laybuy">here</a> for Laybuy Terms and Conditions.</p>
</div>
<div class="sub-content"><span class="banner-below-nav-title" style="color:#000000 !important"><img alt="" src="https://media.boohoo.com/i/boohooamplience/ZIPPAY_ICON_90px" title=""></span>
<p><b>PAY IN 4 PAYMENTS</b></p>
<p>Select Zip at checkout to create your Zip account. Pay 25% today and get your goods straight away. Pay the rest over 3 fortnightly payments.<br>
</p>
<p>All you need is:</p>
<p>To be over 18 years of age + living in the UK</p>
<p>To have a UK issued debit card</p>
<p>To have a good credit history</p>
<p><b>For a full list of FAQs please click <a href="https://www.boohoo.com/page/zippay.html" target="blank" title="Zip">here</a></b></p>
<p><b>Customer Service</b></p>
<p>For customer service queries you can contact the Zip customer service team <a href="https://help.gb.zip.co/hc/en-gb" target="blank" title="Zip">here</a></p>
<p> See <a href="https://zip.co/uk/terms-conditions/" target="blank" title="Zip">here </a> for the Zip Terms and Conditions. </p>
<br>
</div>
</div>
</div>
</div>
</section>
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>Gift voucher not working</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
</div>
</div>
</section>
</div>
</div>
</div>
</section>
</div>
</div>
<div class="b-contact-faq" data-widget="widget" data-cid="cs-faqs-premier-delivery" hidden="hidden" data-initialized="1">
<div data-widget="accordion" data-allow-toggle="true" data-allow-multiple="true" data-open-first="true" class="b-accordion m-type_4" data-initialized="1">
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button m-big" type="button" role="button" aria-controls=""
aria-expanded="true" tabindex="0">
<span>Premier - Need a quick answer?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="false" style="height: auto;">
<div class="b-accordion-content_inner m-type_4_content" data-ref="accordionItemPanelInner">
<div data-widget="accordion" data-allow-toggle="true" data-allow-multiple="true" data-open-first="false" class="b-accordion" data-initialized="1">
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>About Premier</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
<div class="content-asset">
<div class="sub-content">
<p>Our Premier delivery service gives you unlimited next day or standard delivery for a whole year for a one off payment. To take advantage add to bag (like you would a product) and the discount will be automatically applied
at checkout when selecting the next day or standard delivery options, this includes Click and Collect services as well. You will then receive unlimited FREE delivery and our standard FREE returns on your orders with no
minimum spend for a whole year, just don’t forget to select the next day or standard delivery options!</p>
<p>Premier customers will also receive exclusive offers and promotions via email.</p>
</div>
</div>
</div>
</div>
</section>
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>Check your eligibility for Premier</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
<div class="content-asset">
<div data-widget="emailUsPostCodeForm" data-action="https://www.boohoo.com/on/demandware.store/Sites-boohoo-UK-Site/en_GB/ContactUs-CheckPostCode" data-id="UKNextDayDelivery" data-initialized="1">
<div class="b-form-line m-inline-button" data-ref="postCodeSearch">
<div class="b-form_section" data-widget="inputText" data-id="postcode" data-validation-config="{"errors":{"required":"This field is required."},"mandatory":true}"
data-initialized="1">
<label class="b-form_section-label" for="postcode">Enter your Postcode</label>
<input data-ref="field" type="text" class="b-input" required="" name="postcode" maxlength="19" minlength="2" data-event-blur="validate" id="postcode">
<div role="alert" class="b-form_section-message m-hide" data-ref="errorFeedback" hidden="hidden"></div>
</div>
<div class="b-button b-form-inline_button" data-widget="button" data-widget-event-click="handleSubmit" data-event-click.prevent="handleClick" data-initialized="1">Search</div>
</div>
<div data-ref="postCodeResult" hidden="hidden">
<div data-ref="postCodeResultInfo"></div>
<div class="b-message m-success" data-ref="postCodeResultSuccess" hidden="hidden">Your postcode is eligible for Premier delivery</div>
<div class="b-message m-warning" data-ref="postCodeResultError" hidden="hidden">Premier delivery is not available</div>
<button class="b-button" data-widget="button" data-widget-event-click="handleReset" data-event-click.prevent="handleClick" type="button" data-initialized="1">Reset search</button>
</div>
</div>
</div>
</div>
</div>
</section>
</div>
</div>
</div>
</section>
</div>
</div>
<div class="b-contact-faq" data-widget="widget" data-cid="cs-faqs-missing-item" hidden="hidden" data-initialized="1">
<div data-widget="accordion" data-allow-toggle="true" data-allow-multiple="true" data-open-first="true" class="b-accordion m-type_4" data-initialized="1">
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button m-big" type="button" role="button" aria-controls=""
aria-expanded="true" tabindex="0">
<span>Missing Item - Need a quick answer? </span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="false" style="height: auto;">
<div class="b-accordion-content_inner m-type_4_content" data-ref="accordionItemPanelInner">
<div data-widget="accordion" data-allow-toggle="true" data-allow-multiple="true" data-open-first="false" class="b-accordion" data-initialized="1">
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>Missing item(s) from my order</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
<div class="content-asset">
<div class="sub-content">
<p> Sorry an item's missing; please double check it's on your order confirmation, check your emails (including junk/spam) to see if you've been sent an email about it going out of stock or your order could be arriving in
more than one parcel. If none of these apply and your expected delivery date has passed, then please head over to our
<strong><a data-anchor-click="true" href="#cs-folder-contact" title="Contact us">Contact Us section</a></strong> within 14 days of your order being delivered and we will sort it for you. </p>
</div>
</div>
</div>
</div>
</section>
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>Why was my order cancelled?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
</div>
</div>
</section>
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>Can I cancel or edit my order?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
<div class="content-asset">
<div class="sub-content">
<p>As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll
need to place another order or return any unwanted items.</p>
</div>
</div>
</div>
</div>
</section>
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>Item out of stock</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
<div class="content-asset">
<div class="sub-content">
<p>We are a very fast paced fashion retailer and keeping up with latest trends is our bag. This sometimes means our best selling items can go out of stock and we don’t usually plan on bringing them back in. Why not take a
look at our New In section here to see if something catches your eye. </p>
<p>Our customer service team won't know if a product is coming back in or not. </p>
</div>
</div>
</div>
</div>
</section>
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>I receieved a faulty item, what do I do?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
<div class="content-asset">
<div class="sub-content">
<p>We will get this fixed for you ASAP just head over to our <a href="https://www.boohoo.com/customer-service#folder-cs-folder-contact">Contact Us</a> section.</p>
<p>When you message, please include the following information:</p>
<ul>
<li>Your name</li>
<li>Order number</li>
<li>Product name and code of the item ordered</li>
<li>Product name and code of the item received</li>
<li>Picture of the incorrect item and a description of the incorrect item received</li>
</ul>
<p>You won’t be able to attach an image of the incorrect item just yet but make sure you have one ready for when you receive a reply from us. Please wait until you’ve spoken to our Customer Care team before you return
anything to us so we can make sure we get the correct item to you as quickly as possible. </p>
</div>
</div>
</div>
</div>
</section>
</div>
</div>
</div>
</section>
</div>
</div>
<div class="b-contact-faq" data-widget="widget" data-cid="cs-faqs-default" data-initialized="1">
<div data-widget="accordion" data-allow-toggle="true" data-allow-multiple="true" data-open-first="true" class="b-accordion m-type_4" data-initialized="1">
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button m-big" type="button" role="button" aria-controls=""
aria-expanded="true" tabindex="0">
<span>Need a quick answer?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="false" style="height: auto;">
<div class="b-accordion-content_inner m-type_4_content" data-ref="accordionItemPanelInner">
<div data-widget="accordion" data-allow-toggle="true" data-allow-multiple="true" data-open-first="false" class="b-accordion" data-initialized="1">
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>Where is my order?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
<div class="content-asset">
<div class="sub-content">
<h5>Track your order here</h5>
<wainclude url="/on/demandware.store/Sites-boohoo-UK-Site/en_GB/Order-TrackOrderShow">
<p>Your order number will be on your dispatch email, parcels can only be tracked after they've been dispatched. </p>
<p>Deliveries are made between 8am and 9pm. On the rare occasion deliveries are delayed due to unforeseen circumstances, most arrive the following day. Need help? Ask our virtual agent Layla for an instant answer or
<a data-anchor-click="true" href="#cs-folder-contact" title="Contact us">contact us here </a>
</p>
</wainclude>
</div>
</div>
</div>
</div>
</section>
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>How do I return?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
<div class="content-asset">
<div class="delivery-returns" data-locale="GB">
<div class="returns-update section">
<div class="content-page-row text-center">
<div class="content-page-item col-1-1 padding-right-10">
<div class="height-70 bg-light-red padding-10">
<p>We've gone paperless! You'll no longer receive a delivery note in your parcel. </p>
</div>
</div>
</div>
</div>
<div class="section">
</div>
<div class="returns-information section" id="delivery-information">
<div class="content-asset">
<h1>RETURNS</h1>
</div>
<div class="returns-steps-wrapper">
<div class="content-asset">
<div class="text">
<div style="padding: 10px 10px; background: #F0F0F0; margin: 0 0 20px 0;">
<p>UK returns are FREE using the returns portal; you have 28 days, from the day you receive it, to send something back. You can return via the returns portal, by clicking the link below.</p>
<p>For International returns you will need to pay for your return, you will need to get your returns label via the portal. Please use the address label provided, any handwritten address labels will cause
delays with your refund and may mean you need to pay import VAT and a customs duty charge. </p>
</div>
</div>
<div style="text-align: center; margin-bottom: 20px;">
<a href="https://boohoo.returns.international/" class="button" target="_blank">START A RETURN</a>
</div>
<ul class="returns-steps">
<li class="step">
<div class="icon turqoise">1</div>
<div class="text">
<p>Repack your items. No packaging, no problem! Just pop your items in something non see-through, sealable & waterproof.</p>
</div>
</li>
<li class="step">
<div class="icon turqoise">2</div>
<div class="text">
<p>Login to our returns portal. You will need your order number and email/last 4 digits of your phone number.</p>
</div>
</li>
<li class="step">
<div class="icon turqoise">3</div>
<div class="text">
<p>Select your preferred return option (Print returns label at home or in store options). Once you have processed your return in the portal you're ready to post it off. </p>
</div>
</li>
<li class="step">
<div class="icon turqoise">4</div>
<div class="text">
<p>You'll get an email once we receive your returned item.</p>
</div>
</li>
</ul>
<div class="content-asset">
<style>
.delivery-returns {
max-width: 924px
}
@media only screen and (min-width:768px) {
.delivery-returns {
margin: 0 auto;
padding: 15px 24px 0
}
}
.delivery-returns h1 {
margin-bottom: 24px;
text-transform: uppercase;
font-size: 18px
}
.delivery-returns h2 {
margin-bottom: 0;
font-size: 16px
}
@media only screen and (max-width:767px) {
.delivery-returns h2 a {
float: right
}
}
.delivery-returns h2 em {
font-size: 13px;
text-decoration: underline
}
@media only screen and (min-width:768px) {
.delivery-returns h2 em {
font-size: 14px
}
}
@media only screen and (min-width:768px) {
.delivery-returns .is-mobile {
display: none !important
}
}
.delivery-returns .page-anchor {
font-size: 12px;
font-style: italic
}
.delivery-returns .section {
margin: 0 0 8px;
padding: 10px 16px;
position: relative
}
@media only screen and (min-width:768px) {
.delivery-returns .section {
margin-bottom: 16px;
padding: 10px 0
}
}
.delivery-returns .section.delivery-information {
padding: 10px 0 0
}
.delivery-returns .section.delivery-update,
.delivery-returns .section.returns-update {
text-align: center;
padding: 10px 16px;
background: none;
}
.delivery-returns .section.delivery-update::after,
.delivery-returns .section.returns-update::after {
content: "";
display: table;
clear: both
}
@media only screen and (min-width:768px) {
.delivery-returns .section.delivery-update,
.delivery-returns .section.returns-update {
text-align: left;
padding: 16px
}
}
.delivery-returns .section.delivery-update h6,
.delivery-returns .section.delivery-update p,
.delivery-returns .section.returns-update h6,
.delivery-returns .section.returns-update p {
margin-bottom: 0;
line-height: 15px
}
.delivery-returns .section.delivery-update .main-image,
.delivery-returns .section.returns-update .main-image {
display: none;
float: right;
position: relative;
bottom: -16px;
margin-top: -40px;
margin-right: -16px
}
@media only screen and (min-width:768px) {
.delivery-returns .section.delivery-update .main-image,
.delivery-returns .section.returns-update .main-image {
display: block
}
}
.delivery-returns .section.delivery-premier {
background: #32bede;
padding: 10px 16px;
font-size: 16px
}
.delivery-returns .section.delivery-premier::after {
content: "";
display: table;
clear: both
}
@media only screen and (max-width:767px) {
.delivery-returns .section.delivery-premier {
text-align: center
}
}
@media only screen and (min-width:1024px) {
.delivery-returns .section.delivery-premier,
.delivery-returns .section.delivery-premier .html-slot-container {
width: 100%;
display: -ms-flexbox;
display: flex;
-ms-flex-align: center;
align-items: center
}
}
.delivery-returns .section.delivery-premier a {
text-decoration: underline
}
.delivery-returns .section.delivery-premier>* {
position: relative;
z-index: 5
}
@media only screen and (min-width:768px) {
.delivery-returns .section.delivery-premier>* {
position: static
}
}
.delivery-returns .section.delivery-premier .main-image {
float: left;
margin-left: -16px;
margin-top: -10px;
margin-bottom: -10px;
margin-right: 20px
}
@media only screen and (min-width:768px) {
.delivery-returns .section.delivery-premier .main-image {
display: none;
font-weight: 700
}
}
@media only screen and (min-width:768px) {
.delivery-returns .section.delivery-premier p {
text-align: center;
padding: 8px 16px;
margin: 0;
font-size: 16px;
-ms-flex: 1 0 auto;
flex: 1 0 auto
}
.delivery-returns .section.delivery-premier p:first-child {
font-weight: 400
}
}
@media only screen and (min-width:1024px) {
.delivery-returns .section.delivery-premier p:nth-of-type(2) {
border-left: 1px solid #fff;
border-right: 1px solid #fff;
-ms-flex: 1 0 40%;
flex: 1 0 40%
}
}
@media only screen and (max-width:1024px) {
.delivery-returns .section.delivery-premier p {
font-size: 13px;
margin: 0 0 8px;
padding: 4px 8px
}
.delivery-returns .section.delivery-premier p:first-child {
font-size: 16px;
font-weight: 700
}
}
.delivery-returns .section.delivery-premier p a {
background: #fff;
padding: 8px 12px;
text-decoration: none;
transition: background .3s ease
}
@media only screen and (min-width:768px) {
.delivery-returns .section.delivery-premier p a {
display: block;
padding: 12px 16px
}
}
@media only screen and (max-width:1024px) {
.delivery-returns .section.delivery-premier p a {
display: inline-block
}
}
.delivery-returns .section.delivery-premier p a:hover {
background: #f0f0f0
}
.delivery-returns .section.delivery-offer {
padding: 16px;
background: #ffe3ea;
text-align: center
}
.delivery-returns .section.delivery-offer .content-asset {
background: 0 0
}
.delivery-returns .section.delivery-offer p {
margin: 0 0 8px
}
.delivery-returns .section.delivery-offer p:last-child {
margin-bottom: 0
}
.delivery-returns #tab-1:checked~#tab-content1,
.delivery-returns #tab-2:checked~#tab-content2 {
display: block
}
.delivery-returns .tabs>.tab-switch+.tab-label {
margin-left: 0
}
.delivery-returns .tab-switch {
display: none
}
.delivery-returns .tab-switch:checked+.tab-label {
border: 4px solid #e4e4e4;
border-top: none;
color: #000
}
.delivery-returns .tab-switch:checked+.tab-label.pickup {
border-color: #f0f0f0
}
.delivery-returns .tab-label {
border: 4px solid #fff;
border-top: none;
background: #e4e4e4;
color: #999;
float: left;
font-size: 16px;
letter-spacing: 1px;
padding: 20px 16px 18px;
text-transform: uppercase;
top: 0;
white-space: nowrap
}
.delivery-returns .tab-label::after,
.delivery-returns .tab-label::before {
display: none
}
@media only screen and (max-width:767px) {
.delivery-returns .tab-label {
font-size: 13px;
text-align: center;
width: 50%;
padding: 20px 13px 18px
}
}
@media only screen and (max-width:480px) {
.delivery-returns .tab-label {
font-size: 12px
}
}
@media only screen and (min-width:768px) and (max-width:1024px) {
.delivery-returns .tab-label:last-of-type {
margin-right: 0
}
}
@media only screen and (min-width:768px) and (max-width:960px) {
.delivery-returns .tab-label {
padding: 13px 10px;
font-size: 14px
}
}
.delivery-returns .tab-label i {
font-size: 30px;
line-height: 20px;
vertical-align: text-top
}
@media only screen and (min-width:768px) {
.delivery-returns .tab-label i {
font-size: 40px
}
}
.delivery-returns .tab-label.pickup {
background: #f0f0f0
}
.delivery-returns .tab1-label-text::after {
font-family: icons !important;
speak: none;
font-style: normal;
font-weight: 400;
font-variant: normal;
text-transform: none;
-webkit-font-smoothing: antialiased;
-moz-osx-font-smoothing: grayscale;
content: "\f19a"
}
.delivery-returns .tab1-label-text::after {
font-size: 14px;
line-height: 14px;
margin-left: 10px
}
@media only screen and (max-width:767px) {
.delivery-returns .tab1-label-text::after {
font-size: 13px
}
}
.delivery-returns .tab-content {
background: #e4e4e4;
clear: both;
display: none;
padding: 24px
}
@media only screen and (max-width:767px) {
.delivery-returns .tab-content {
border: none;
padding: 16px
}
}
.delivery-returns .tab-content:first-child {
margin-left: 0
}
.delivery-returns .tab-content.pickup {
background: #f0f0f0
}
.delivery-returns .returns-information {
padding: 15px;
background: #ffa1c6
}
.delivery-returns .returns-information .icon i {
background: #e4e4e4
}
.delivery-returns .returns-information#international-returns .icon i {
background: #f0f0f0
}
.delivery-returns .returns-information h3 {
font-size: 12px;
text-transform: none
}
.delivery-returns .returns-information ul.returns-steps li.step {
display: -ms-flexbox;
display: flex;
-ms-flex-wrap: wrap;
flex-wrap: wrap;
-ms-flex-align: center;
align-items: center;
position: relative;
background: #F0F0F0;
padding: 5px 15px
}
.delivery-returns .returns-information ul.returns-steps li.step .icon {
display: inline-block;
padding: 5px;
-ms-flex: 0 0 auto;
flex: 0 0 auto
}
@media only screen and (min-width:768px) {
.delivery-returns .returns-information ul.returns-steps li.step .icon {
margin: 20px 20px 10px 0;
-ms-flex: 0 1 80px;
flex: 0 1 80px
}
}
.delivery-returns .returns-information ul.returns-steps li.step .icon i {
font-size: 40px;
line-height: 40px;
padding: 8px;
text-align: center;
border-radius: 50%
}
.delivery-returns .returns-information ul.returns-steps li.step .text {
padding: 0 5px 0 10px;
line-height: 18px;
display: block;
-ms-flex: 1 1 70%;
flex: 1 1 70%
}
@media only screen and (min-width:768px) {
.delivery-returns .returns-information ul.returns-steps li.step .text {
padding: 0;
-ms-flex: 1 1 50%;
flex: 1 1 50%
}
}
.delivery-returns .returns-information ul.returns-steps li.step .action {
display: block;
-ms-flex: 0 1 100%;
flex: 0 1 100%
}
@media only screen and (min-width:768px) {
.delivery-returns .returns-information ul.returns-steps li.step .action {
padding-left: 100px
}
}
.delivery-returns .returns-information ul.returns-steps li.step .button {
display: block
}
@media only screen and (min-width:768px) {
.delivery-returns .returns-information ul.returns-steps li.step .button {
display: inline-block;
min-width: 250px
}
}
.delivery-returns .returns-information ul.returns-steps li.step .get-label-section {
margin-bottom: 10px
}
.delivery-returns .returns-information ul.returns-steps li.step .get-label-section .get-label-select {
margin-bottom: 10px
}
@media only screen and (min-width:768px) {
.delivery-returns .returns-information ul.returns-steps li.step .get-label-section .get-label-select {
display: inline-block;
margin: 0 5px 0 0;
vertical-align: top;
min-width: 350px
}
}
@media only screen and (min-width:768px) {
.delivery-returns .returns-information ul.returns-steps li.step .get-label-section .button {
border-bottom: none;
min-width: auto;
padding-left: 25px;
padding-right: 25px
}
}
.delivery-returns .returns-information .carrier-return {
display: -ms-flexbox;
display: flex;
-ms-flex-align: center;
align-items: center
}
.delivery-returns .returns-information .carrier-return .carrier-image {
max-width: 20%;
-ms-flex: 0 0 auto;
flex: 0 0 auto
}
.delivery-returns .returns-information .carrier-return .carrier-steps {
list-style: disc;
list-style-position: outside;
margin-left: 30px;
position: relative;
padding-top: 30px;
padding-right: 10px;
max-width: 80%;
-ms-flex: 1 0 auto;
flex: 1 0 auto
}
@media only screen and (min-width:1024px) {
.delivery-returns .returns-information .carrier-return .carrier-steps {
padding-right: 50px;
padding-top: 0
}
}
.delivery-returns .returns-information .carrier-return .carrier-steps.no-print::after,
.delivery-returns .returns-information .carrier-return .carrier-steps.print::before {
content: " ";
background: url(../images/printer.svg) no-repeat 0 0;
background-size: 100%;
padding: 15px;
position: absolute;
top: 0;
left: 0
}
@media only screen and (min-width:1024px) {
.delivery-returns .returns-information .carrier-return .carrier-steps.no-print::after,
.delivery-returns .returns-information .carrier-return .carrier-steps.print::before {
left: auto;
right: 0
}
}
.delivery-returns .returns-information .carrier-return .carrier-steps.no-print::after {
background: url(../images/no_printer.svg) no-repeat 0 0
}
.delivery-returns .returns-information .carrier-return .carrier-steps.print.no-print::after {
content: " ";
background-size: 100%;
padding: 15px;
position: absolute;
top: 0;
left: 0
}
@media only screen and (min-width:1024px) {
.delivery-returns .returns-information .carrier-return .carrier-steps.print.no-print::after {
left: auto;
right: 35px
}
}
.delivery-returns .shipping-options .shipping-options-item {
position: relative;
display: -ms-flexbox;
display: flex;
-ms-flex-wrap: wrap;
flex-wrap: wrap;
padding: 8px 8px 38px;
margin: 0 0 15px;
background: #fff
}
@media only screen and (max-width:375px) {
.delivery-returns .shipping-options .shipping-options-item {
padding-bottom: 60px
}
}
@media only screen and (min-width:768px) {
.delivery-returns .shipping-options .shipping-options-item {
padding: 16px;
margin-bottom: 24px;
display: -ms-flexbox;
display: flex;
-ms-flex-align: center;
align-items: center
}
}
.delivery-returns .shipping-options .shipping-options-item:last-child {
margin-bottom: 0
}
.delivery-returns .shipping-options .shipping-options-item.postcode-success .actions a.reset-postcode,
.delivery-returns .shipping-options .shipping-options-item.postcode-success .postcode-lookup-response {
display: initial
}
.delivery-returns .shipping-options .shipping-options-item.postcode-success .actions a.check-postcode,
.delivery-returns .shipping-options .shipping-options-item.postcode-success .postcode-check-form {
display: none
}
.delivery-returns .shipping-options .shipping-options-item.postcode-fail .postcode-response-not-available {
display: block
}
.delivery-returns .shipping-options .shipping-options-item .actions a.reset-postcode,
.delivery-returns .shipping-options .shipping-options-item .check-postcode,
.delivery-returns .shipping-options .shipping-options-item .postcode-lookup-response,
.delivery-returns .shipping-options .shipping-options-item .postcode-response-not-available {
display: none
}
.delivery-returns .shipping-options .shipping-options-item.is-express .check-postcode {
display: inline
}
.delivery-returns .shipping-options .shipping-options-item .delivery-icon {
width: 30px;
height: 30px;
display: inline-block;
vertical-align: top
}
@media only screen and (min-width:768px) {
.delivery-returns .shipping-options .shipping-options-item .delivery-icon {
display: block;
padding: 0 8px;
position: relative;
-ms-flex: 0 1 10%;
flex: 0 1 10%
}
}
.ie .delivery-returns .shipping-options .shipping-options-item .delivery-icon {
padding: 0
}
.delivery-returns .shipping-options .shipping-options-item .delivery-icon.is-mobile .method-icon {
position: relative;
top: 50%;
transform: translateY(-50%)
}
@media only screen and (min-width:768px) {
.delivery-returns .shipping-options .shipping-options-item .delivery-icon .method-icon {
position: relative;
top: 50%;
transform: translateY(-50%)
}
}
.delivery-returns .shipping-options .shipping-options-item .delivery-information {
line-height: 20px
}
@media only screen and (min-width:768px) {
.delivery-returns .shipping-options .shipping-options-item .delivery-information {
padding: 0 20px;
-ms-flex-preferred-size: 80%;
flex-basis: 80%
}
}
@media only screen and (max-width:767px) {
.delivery-returns .shipping-options .shipping-options-item .delivery-information {
-ms-flex-preferred-size: 100%;
flex-basis: 100%
}
}
.ie .delivery-returns .shipping-options .shipping-options-item .delivery-information {
padding: 0
}
.delivery-returns .shipping-options .shipping-options-item .delivery-information .name-wrapper {
font-weight: 600;
display: block
}
.delivery-returns .shipping-options .shipping-options-item .delivery-information .name-wrapper a[href*=PREMIER] {
display: none
}
.delivery-returns .shipping-options .shipping-options-item .delivery-information .name-wrapper .name {
display: inline-block;
padding-bottom: 8px
}
.delivery-returns .shipping-options .shipping-options-item .delivery-information .name-wrapper .name a {
display: none
}
@media only screen and (max-width:767px) {
.delivery-returns .shipping-options .shipping-options-item .delivery-information .name-wrapper .name {
line-height: 30px;
max-width: 70%
}
}
.delivery-returns .shipping-options .shipping-options-item .delivery-information .name-wrapper .price {
float: right;
line-height: 32px
}
.delivery-returns .shipping-options .shipping-options-item .delivery-information .description {
display: block;
font-size: 13px;
line-height: 18px
}
.delivery-returns .shipping-options .shipping-options-item .delivery-information .premier {
color: #fc4c1e;
font-weight: 700
}
.delivery-returns .shipping-options .shipping-options-item .delivery-information .premier i {
font-size: 24px;
vertical-align: text-bottom
}
.delivery-returns .shipping-options .shipping-options-item .delivery-information .premier span {
text-transform: uppercase
}
.delivery-returns .shipping-options .shipping-options-item .delivery-information .postcode-lookup-response {
font-weight: 700;
font-size: 11px
}
@media only screen and (min-width:768px) {
.delivery-returns .shipping-options .shipping-options-item .delivery-information .postcode-lookup-response {
font-size: 13px
}
}
.delivery-returns .shipping-options .shipping-options-item .delivery-information .postcode-lookup-response .postcode-display {
font-size: 18px;
line-height: 14px;
text-transform: uppercase;
margin: 0
}
@media only screen and (min-width:768px) {
.delivery-returns .shipping-options .shipping-options-item .delivery-information .postcode-lookup-response .postcode-display {
font-size: 18px;
margin: 20px 0
}
}
.delivery-returns .shipping-options .shipping-options-item .more-info {
overflow: hidden;
transition: .5s
}
@media only screen and (min-width:768px) {
.delivery-returns .shipping-options .shipping-options-item .more-info {
margin: 13px 0 0 calc(10% + 20px)
}
}
.delivery-returns .shipping-options .shipping-options-item .more-info p:only-child {
margin: 0
}
.delivery-returns .shipping-options .shipping-options-item .more-info.collapsed {
max-height: 0
}
.delivery-returns .shipping-options .shipping-options-item .more-info .del-table td {
border: 2px solid #fff
}
.delivery-returns .shipping-options .shipping-options-item .more-info .del-table th {
background-color: #e5e5e5;
border: 2px solid #fff
}
.delivery-returns .shipping-options .shipping-options-item .more-info ul li {
padding: 16px 16px 16px 0;
margin: 0 0 0 16px;
display: list-item
}
.delivery-returns .shipping-options .shipping-options-item .actions {
padding: 10px 0 0;
overflow: hidden;
position: absolute;
bottom: 10px;
left: 10px;
right: 10px
}
@media only screen and (min-width:768px) {
.delivery-returns .shipping-options .shipping-options-item .actions {
position: static
}
}
.delivery-returns .shipping-options .shipping-options-item .actions a {
text-decoration: underline;
font-size: 13px
}
@media only screen and (max-width:767px) {
.delivery-returns .shipping-options .shipping-options-item .actions .postcode-check {
display: block;
float: left;
padding-right: 0
}
}
.delivery-returns .shipping-options .shipping-options-item .actions .postcode-check .check-postcode,
.delivery-returns .shipping-options .shipping-options-item .actions .postcode-check .reset-postcode {
padding-right: 10px
}
.delivery-returns .shipping-options .shipping-options-item .actions .more {
text-decoration: underline
}
.delivery-returns .shipping-options .shipping-options-item .actions .more:hover {
cursor: pointer
}
@media only screen and (max-width:767px) {
.delivery-returns .shipping-options .shipping-options-item .actions .more {
display: block;
text-align: right;
padding-left: 15px
}
}
.delivery-returns .shipping-options .shipping-options-item .actions .more .icon-chevron-down,
.delivery-returns .shipping-options .shipping-options-item .actions .more .icon-chevron-up {
font-size: 8px;
display: inline-block;
margin-left: 5px
}
.delivery-returns .shipping-options .shipping-options-item .delivery-price {
position: relative;
z-index: 5;
-ms-flex-preferred-size: 10%;
flex-basis: 10%
}
@media only screen and (max-width:767px) {
.delivery-returns .shipping-options .shipping-options-item .delivery-price {
width: 100%;
-ms-flex: none;
flex: none
}
}
.delivery-returns .shipping-options .shipping-options-item .delivery-price .price {
font-weight: 600;
display: block;
float: right
}
.delivery-returns .shipping-options .shipping-options-item .delivery-offer {
color: #fc4c1e;
display: block;
background: #ffe3ea;
white-space: nowrap;
height: 35px;
padding: 10px 25px;
text-align: center;
margin: 10px -15px 0
}
@media only screen and (min-width:768px) {
.delivery-returns .shipping-options .shipping-options-item .delivery-offer {
position: absolute;
padding: 10px 25px;
right: -31px;
left: auto;
bottom: -40px;
margin: 0;
text-align: left
}
}
.delivery-returns .shipping-options .shipping-options-item .delivery-offer::after,
.delivery-returns .shipping-options .shipping-options-item .delivery-offer::before {
content: " ";
display: block;
width: 15px;
height: 15px;
position: absolute;
z-index: -1;
right: -23px;
top: 38px;
left: auto;
border: 7px solid transparent;
border-left-color: #fc4c1e
}
@media only screen and (min-width:768px) {
.delivery-returns .shipping-options .shipping-options-item .delivery-offer::after,
.delivery-returns .shipping-options .shipping-options-item .delivery-offer::before {
width: 30px;
right: -15px;
top: 20px;
left: auto;
border-width: 14px
}
}
.delivery-returns .shipping-options .shipping-options-item .delivery-offer::after {
opacity: .35
}
.delivery-returns .shipping-options .shipping-options-item .delivery-offer::before {
left: -23px;
border: 7px solid transparent;
border-right-color: #fc4c1e
}
@media only screen and (min-width:768px) {
.delivery-returns .shipping-options .shipping-options-item .delivery-offer::before {
content: " ";
display: block;
top: 10px;
position: absolute;
left: -10px;
right: auto;
background: #fff;
bottom: 0;
width: 20px;
height: 15px;
border: none;
z-index: initial;
transform: rotate(68deg) skewX(45deg)
}
}
@media only screen and (max-width:767px) {
.delivery-returns .shipping-options .shipping-options-item .delivery-offer::before {
opacity: .35
}
}
.delivery-returns .shipping-options .shipping-options-item .delivery-offer p {
margin: 0
}
.delivery-returns .shipping-options .shipping-options-item .postcode-check-form {
padding: 10px 0;
max-width: 255px
}
.delivery-returns .shipping-options .shipping-options-item .postcode-check-form .form-row {
margin-bottom: 0
}
.delivery-returns .shipping-options .shipping-options-item .postcode-check-form .field-wrapper {
display: inline-block;
max-width: 210px
}
.delivery-returns .shipping-options .shipping-options-item .postcode-check-form .field-wrapper input {
padding: 9px 14px;
min-height: 35px;
-webkit-appearance: initial
}
.delivery-returns .shipping-options .shipping-options-item .postcode-check-form button {
float: right;
min-height: 35px
}
.delivery-returns h2.international-returns-heading {
font-size: 16px
}
.delivery-returns .international-delivery {
padding: 0 15px 15px;
background: #e0dbf1
}
@media only screen and (min-width:768px) {
.delivery-returns .international-delivery {
padding: 24px
}
}
.delivery-returns .international-delivery .select-wrapper,
.delivery-returns .international-delivery label {
display: inline-block
}
.delivery-returns .international-delivery label {
padding: 15px 0;
font-weight: 700
}
@media only screen and (min-width:768px) {
.delivery-returns .international-delivery label {
padding: 0 16px 0 0
}
}
.delivery-returns .international-delivery .select-wrapper {
width: 100%
}
@media only screen and (min-width:768px) {
.delivery-returns .international-delivery .select-wrapper {
width: 300px
}
}
.delivery-returns .international-delivery .international-shipping-methods {
margin-top: 15px
}
@media only screen and (min-width:768px) {
.delivery-returns .international-delivery .international-shipping-methods {
margin-top: 40px
}
}
.delivery-returns .more-information {
margin: 10px 0;
vertical-align: middle
}
.delivery-returns .more-information .more-section {
border: 1px solid #000;
display: inline-block;
vertical-align: middle;
position: relative;
width: 100%;
padding: 16px;
padding-right: 32px;
margin: 0 0 10px;
min-height: 68px;
cursor: pointer
}
@media only screen and (min-width:768px) {
.delivery-returns .more-information .more-section {
width: 49%
}
.delivery-returns .more-information .more-section:nth-child(2n) {
margin-left: 1%
}
}
.delivery-returns .more-information .more-section h4 {
font-size: 14px;
margin-bottom: 0
}
.delivery-returns .more-information .more-section .icon {
position: absolute;
top: 50%;
transform: translateY(-50%)
}
.delivery-returns .more-information .more-section .icon i {
font-size: 34px
}
.delivery-returns .more-information .more-section .text {
display: inline-block;
max-width: 85%;
margin-left: 48px
}
.delivery-returns .more-information .more-section .text p,
.delivery-returns .more-information .more-section .text ul {
margin: 0;
line-height: 20px
}
.delivery-returns .more-information .more-section .text i {
position: absolute;
top: 50%;
right: 10px;
font-size: 16px;
transform: translateY(-50%)
}
.delivery-more-information .ui-dialog-titlebar a[href*=PREMIER] {
display: none
}
.not-premier-region .delivery-information .premier {
display: none
}
.delivery-more-information.ui-dialog .ui-dialog-content-wrapper {
max-width: 876px
}
@media only screen and (min-width:1358px) {
.delivery-more-information.ui-dialog .ui-dialog-content-wrapper {
width: 876px
}
}
.delivery-returns .tab-label {
padding-top: 35px
}
.delivery-returns .tab-label i {
display: none
}
.delivery-returns .delivery-more-information .ui-dialog-titlebar a[href*=KARENMILLENGOLD],
.delivery-returns .delivery-more-information .ui-dialog-titlebar a[href*=PREMIER],
.delivery-returns .delivery-more-information .ui-dialog-titlebar a[href*=VIP] {
display: none
}
.delivery-returns h2 em {
font-size: 16px;
padding-left: 5px
}
.delivery-returns .shipping-options li .postcode-check-form {
max-width: none
}
.delivery-returns .shipping-options li .postcode-check-row {
max-width: 255px
}
.delivery-returns .shipping-options li .postcode-response-not-available {
font-weight: 600;
font-size: 13px
}
</style>
</div>
<style>
.delivery-returns .returns-information ul.returns-steps li.step .icon {
font-size: 36px;
color: #000000;
font-weight: bold;
margin: 0;
}
@media screen and (min-width: 1024px) {
.delivery-returns .returns-information ul.returns-steps li.step .icon {
-webkit-flex: 0 1 50px;
-ms-flex: 0 1 50px;
flex: 0 1 50px;
margin: 0;
}
}
.delivery-returns .returns-information .carrier-return .carrier-steps {
padding-right: 0;
}
@media screen and (min-width: 1024px) {
.delivery-returns .returns-information .carrier-return .carrier-steps {
width: 77%;
}
}
.delivery-returns .returns-information .carrier-return {
flex-direction: row-reverse;
-webkit-flex-direction: row-reverse;
padding: 10px 0;
}
@media screen and (min-width: 1024px) {
.delivery-returns .returns-information .carrier-return {
float: left;
width: 50%;
padding: 15px;
}
.delivery-returns .returns-information .carrier-return:nth-child(2n+1) {
clear: left
}
.cs_sub-accordion-content .delivery-returns .returns-information .carrier-return {
float: none;
width: 100%;
}
}
.delivery-returns .returns-information .carrier-return .icon {
padding-top: 10px;
}
@media screen and (max-width: 1023px) {
.delivery-returns .returns-information .carrier-return .carrier-image {
max-width: 25%;
}
.delivery-returns .returns-information .carrier-return .carrier-steps {
-webkit-flex: 0 0 75%;
-ms-flex: 0 0 75%;
flex: 0 0 75%;
}
}
@media screen and (min-width: 1023px) {
.delivery-returns .returns-information .carrier-return .carrier-image {
max-width: 25%;
}
.delivery-returns .returns-information .carrier-return .carrier-steps {
-webkit-flex: 0 0 70%;
-ms-flex: 0 0 70%;
flex: 0 0 70%;
}
}
.delivery-returns .returns-information .carrier-return .button {
margin: 10px 0;
}
@media only screen and (min-width: 1024px) {
.delivery-returns .returns-information .button {
display: block;
margin: 20px auto 0;
width: 25%;
float: none;
line-height: 40px;
text-align: center;
}
}
.delivery-returns .returns-information .carrier-return .carrier-steps.no-print:after,
.delivery-returns .returns-information .carrier-return .carrier-steps.print:before {
padding: 10px;
width: 10px;
}
.delivery-returns .returns-information .carrier-return .carrier-steps.print.no-print:after {
padding: 10px;
}
.delivery-returns .returns-information .carrier-return .carrier-steps.print.no-print:after {
right: 30px;
}
@media screen and (max-width: 767px) {
.delivery-returns .returns-information .carrier-return .carrier-image {
/*max-width: 40%*/
}
}
@media screen and (min-width: 768px) {
.delivery-returns .returns-information .carrier-return .carrier-steps {
max-width: none;
}
}
@media screen and (max-width: 1023px) {
.delivery-returns .returns-information .carrier-return .carrier-steps.print.no-print:before {
left: -22px;
}
}
@media screen and (max-width: 1024px) {
.delivery-returns .returns-information .carrier-return .carrier-steps.print+.carrier-image,
.delivery-returns .returns-information .carrier-return .carrier-steps.no-print+.carrier-image {
padding-top: 30px;
}
}
@media only screen and (min-width: 768px) {
.delivery-returns .returns-information ul.returns-steps li.step .action {
padding-left: 0;
}
}
.cs_sub-accordion-content .delivery-returns .returns-information {
padding: 0;
background: none !important;
}
.returns-page-information .returns-steps .step .text {
display: flex !important;
flex-flow: row wrap;
flex-direction: row;
justify-content: space-between;
align-items: center;
}
.returns-page-information .returns-steps .step a.button,
.delivery-returns .returns-information ul.returns-steps li.step .get-label-section .button {
color: #fff;
line-height: 40px;
text-align: center;
margin-left: auto;
min-width: 131px;
}
a.button.get-label-btn.js-get-label-btn {
width: 100px !important;
}
@media screen and (max-width: 769px) {
a.button.get-label-btn.js-get-label-btn {
width: 100% !important;
}
}
</style>
<div class="text">
</div>
</div>
</div>
<div class="returns-information section" id="international-returns">
<div class="returns-steps-wrapper">
<div class="content-asset">
<div style="padding: 1px 10px; margin: 0 0 20px 0;">
<p>Good to know...</p>
<p>Returns via the portal are fully tracked. You don’t need to remember to keep your proof of postage – it’s all digital!</p>
<p>For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Items must be unworn and unwashed
with the original labels attached. This does not affect your statutory rights.</p>
<p>If you’ve received an item that’s not in perfect condition please head over to our Contact Us section so we can get this fixed for you.</p>
<p>Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund.</p>
<p>Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. If your items don’t make it back to us, you’ll need to open a dispute with the carrier. You may be
liable for import VAT (normally applied to goods over £15) and pay a custom duty charge (if your order value is over £135).</p>
</div>
</div>
</div>
</div>
</div>
<div class="section">
</div>
</div>
</div>
</div>
</div>
</section>
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>When will I receive my refund?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
<div class="content-asset">
<div class="sub-content">
<b>Please note we've extended our returns to 28 days so a typical refund may take longer than usual.</b>
<p>A typical refund will take up to 21 days, that’s 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. </p>
<p>If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. </p>
<p>We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.</p>
</div>
</div>
</div>
</div>
</section>
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>Can I cancel or edit my order?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
<div class="content-asset">
<div class="sub-content">
<p>As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll
need to place another order or return any unwanted items.</p>
</div>
</div>
</div>
</div>
</section>
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>I have received a faulty item, what do I do?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
<div class="content-asset">
<div class="sub-content">
<p>We will get this fixed for you ASAP just head over to our <a href="https://www.boohoo.com/customer-service#folder-cs-folder-contact">Contact Us</a> section.</p>
<p>When you message, please include the following information:</p>
<ul>
<li>Your name</li>
<li>Order number</li>
<li>Product name and code of the item ordered</li>
<li>Product name and code of the item received</li>
<li>Picture of the incorrect item and a description of the incorrect item received</li>
</ul>
<p>You won’t be able to attach an image of the incorrect item just yet but make sure you have one ready for when you receive a reply from us. Please wait until you’ve spoken to our Customer Care team before you return
anything to us so we can make sure we get the correct item to you as quickly as possible. </p>
</div>
</div>
</div>
</div>
</section>
</div>
</div>
</div>
</section>
</div>
</div>
<div class="b-contact-faq" data-widget="widget" data-cid="cs-faqs-faulty-item" hidden="hidden" data-initialized="1">
<div data-widget="accordion" data-allow-toggle="true" data-allow-multiple="true" data-open-first="true" class="b-accordion m-type_4" data-initialized="1">
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button m-big" type="button" role="button" aria-controls=""
aria-expanded="true" tabindex="0">
<span>Faulty Item - Need a quick answer?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="false" style="height: auto;">
<div class="b-accordion-content_inner m-type_4_content" data-ref="accordionItemPanelInner">
<div data-widget="accordion" data-allow-toggle="true" data-allow-multiple="true" data-open-first="false" class="b-accordion" data-initialized="1">
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>I receieved a faulty item, what do I do?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
<div class="content-asset">
<div class="sub-content">
<p>We will get this fixed for you ASAP just head over to our <a href="https://www.boohoo.com/customer-service#folder-cs-folder-contact">Contact Us</a> section.</p>
<p>When you message, please include the following information:</p>
<ul>
<li>Your name</li>
<li>Order number</li>
<li>Product name and code of the item ordered</li>
<li>Product name and code of the item received</li>
<li>Picture of the incorrect item and a description of the incorrect item received</li>
</ul>
<p>You won’t be able to attach an image of the incorrect item just yet but make sure you have one ready for when you receive a reply from us. Please wait until you’ve spoken to our Customer Care team before you return
anything to us so we can make sure we get the correct item to you as quickly as possible. </p>
</div>
</div>
</div>
</div>
</section>
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>How do I return?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
<div class="content-asset">
<div class="delivery-returns" data-locale="GB">
<div class="returns-update section">
<div class="content-page-row text-center">
<div class="content-page-item col-1-1 padding-right-10">
<div class="height-70 bg-light-red padding-10">
<p>We've gone paperless! You'll no longer receive a delivery note in your parcel. </p>
</div>
</div>
</div>
</div>
<div class="section">
</div>
<div class="returns-information section" id="delivery-information">
<div class="content-asset">
<h1>RETURNS</h1>
</div>
<div class="returns-steps-wrapper">
<div class="content-asset">
<div class="text">
<div style="padding: 10px 10px; background: #F0F0F0; margin: 0 0 20px 0;">
<p>UK returns are FREE using the returns portal; you have 28 days, from the day you receive it, to send something back. You can return via the returns portal, by clicking the link below.</p>
<p>For International returns you will need to pay for your return, you will need to get your returns label via the portal. Please use the address label provided, any handwritten address labels will cause
delays with your refund and may mean you need to pay import VAT and a customs duty charge. </p>
</div>
</div>
<div style="text-align: center; margin-bottom: 20px;">
<a href="https://boohoo.returns.international/" class="button" target="_blank">START A RETURN</a>
</div>
<ul class="returns-steps">
<li class="step">
<div class="icon turqoise">1</div>
<div class="text">
<p>Repack your items. No packaging, no problem! Just pop your items in something non see-through, sealable & waterproof.</p>
</div>
</li>
<li class="step">
<div class="icon turqoise">2</div>
<div class="text">
<p>Login to our returns portal. You will need your order number and email/last 4 digits of your phone number.</p>
</div>
</li>
<li class="step">
<div class="icon turqoise">3</div>
<div class="text">
<p>Select your preferred return option (Print returns label at home or in store options). Once you have processed your return in the portal you're ready to post it off. </p>
</div>
</li>
<li class="step">
<div class="icon turqoise">4</div>
<div class="text">
<p>You'll get an email once we receive your returned item.</p>
</div>
</li>
</ul>
<div class="content-asset">
<style>
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line-height: 14px;
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transition: .5s
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position: absolute;
bottom: 10px;
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right: 10px
}
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}
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text-decoration: underline;
font-size: 13px
}
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display: block;
float: left;
padding-right: 0
}
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.delivery-returns .shipping-options .shipping-options-item .actions .postcode-check .reset-postcode {
padding-right: 10px
}
.delivery-returns .shipping-options .shipping-options-item .actions .more {
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}
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}
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display: block;
text-align: right;
padding-left: 15px
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font-size: 8px;
display: inline-block;
margin-left: 5px
}
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position: relative;
z-index: 5;
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flex-basis: 10%
}
@media only screen and (max-width:767px) {
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width: 100%;
-ms-flex: none;
flex: none
}
}
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font-weight: 600;
display: block;
float: right
}
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display: block;
background: #ffe3ea;
white-space: nowrap;
height: 35px;
padding: 10px 25px;
text-align: center;
margin: 10px -15px 0
}
@media only screen and (min-width:768px) {
.delivery-returns .shipping-options .shipping-options-item .delivery-offer {
position: absolute;
padding: 10px 25px;
right: -31px;
left: auto;
bottom: -40px;
margin: 0;
text-align: left
}
}
.delivery-returns .shipping-options .shipping-options-item .delivery-offer::after,
.delivery-returns .shipping-options .shipping-options-item .delivery-offer::before {
content: " ";
display: block;
width: 15px;
height: 15px;
position: absolute;
z-index: -1;
right: -23px;
top: 38px;
left: auto;
border: 7px solid transparent;
border-left-color: #fc4c1e
}
@media only screen and (min-width:768px) {
.delivery-returns .shipping-options .shipping-options-item .delivery-offer::after,
.delivery-returns .shipping-options .shipping-options-item .delivery-offer::before {
width: 30px;
right: -15px;
top: 20px;
left: auto;
border-width: 14px
}
}
.delivery-returns .shipping-options .shipping-options-item .delivery-offer::after {
opacity: .35
}
.delivery-returns .shipping-options .shipping-options-item .delivery-offer::before {
left: -23px;
border: 7px solid transparent;
border-right-color: #fc4c1e
}
@media only screen and (min-width:768px) {
.delivery-returns .shipping-options .shipping-options-item .delivery-offer::before {
content: " ";
display: block;
top: 10px;
position: absolute;
left: -10px;
right: auto;
background: #fff;
bottom: 0;
width: 20px;
height: 15px;
border: none;
z-index: initial;
transform: rotate(68deg) skewX(45deg)
}
}
@media only screen and (max-width:767px) {
.delivery-returns .shipping-options .shipping-options-item .delivery-offer::before {
opacity: .35
}
}
.delivery-returns .shipping-options .shipping-options-item .delivery-offer p {
margin: 0
}
.delivery-returns .shipping-options .shipping-options-item .postcode-check-form {
padding: 10px 0;
max-width: 255px
}
.delivery-returns .shipping-options .shipping-options-item .postcode-check-form .form-row {
margin-bottom: 0
}
.delivery-returns .shipping-options .shipping-options-item .postcode-check-form .field-wrapper {
display: inline-block;
max-width: 210px
}
.delivery-returns .shipping-options .shipping-options-item .postcode-check-form .field-wrapper input {
padding: 9px 14px;
min-height: 35px;
-webkit-appearance: initial
}
.delivery-returns .shipping-options .shipping-options-item .postcode-check-form button {
float: right;
min-height: 35px
}
.delivery-returns h2.international-returns-heading {
font-size: 16px
}
.delivery-returns .international-delivery {
padding: 0 15px 15px;
background: #e0dbf1
}
@media only screen and (min-width:768px) {
.delivery-returns .international-delivery {
padding: 24px
}
}
.delivery-returns .international-delivery .select-wrapper,
.delivery-returns .international-delivery label {
display: inline-block
}
.delivery-returns .international-delivery label {
padding: 15px 0;
font-weight: 700
}
@media only screen and (min-width:768px) {
.delivery-returns .international-delivery label {
padding: 0 16px 0 0
}
}
.delivery-returns .international-delivery .select-wrapper {
width: 100%
}
@media only screen and (min-width:768px) {
.delivery-returns .international-delivery .select-wrapper {
width: 300px
}
}
.delivery-returns .international-delivery .international-shipping-methods {
margin-top: 15px
}
@media only screen and (min-width:768px) {
.delivery-returns .international-delivery .international-shipping-methods {
margin-top: 40px
}
}
.delivery-returns .more-information {
margin: 10px 0;
vertical-align: middle
}
.delivery-returns .more-information .more-section {
border: 1px solid #000;
display: inline-block;
vertical-align: middle;
position: relative;
width: 100%;
padding: 16px;
padding-right: 32px;
margin: 0 0 10px;
min-height: 68px;
cursor: pointer
}
@media only screen and (min-width:768px) {
.delivery-returns .more-information .more-section {
width: 49%
}
.delivery-returns .more-information .more-section:nth-child(2n) {
margin-left: 1%
}
}
.delivery-returns .more-information .more-section h4 {
font-size: 14px;
margin-bottom: 0
}
.delivery-returns .more-information .more-section .icon {
position: absolute;
top: 50%;
transform: translateY(-50%)
}
.delivery-returns .more-information .more-section .icon i {
font-size: 34px
}
.delivery-returns .more-information .more-section .text {
display: inline-block;
max-width: 85%;
margin-left: 48px
}
.delivery-returns .more-information .more-section .text p,
.delivery-returns .more-information .more-section .text ul {
margin: 0;
line-height: 20px
}
.delivery-returns .more-information .more-section .text i {
position: absolute;
top: 50%;
right: 10px;
font-size: 16px;
transform: translateY(-50%)
}
.delivery-more-information .ui-dialog-titlebar a[href*=PREMIER] {
display: none
}
.not-premier-region .delivery-information .premier {
display: none
}
.delivery-more-information.ui-dialog .ui-dialog-content-wrapper {
max-width: 876px
}
@media only screen and (min-width:1358px) {
.delivery-more-information.ui-dialog .ui-dialog-content-wrapper {
width: 876px
}
}
.delivery-returns .tab-label {
padding-top: 35px
}
.delivery-returns .tab-label i {
display: none
}
.delivery-returns .delivery-more-information .ui-dialog-titlebar a[href*=KARENMILLENGOLD],
.delivery-returns .delivery-more-information .ui-dialog-titlebar a[href*=PREMIER],
.delivery-returns .delivery-more-information .ui-dialog-titlebar a[href*=VIP] {
display: none
}
.delivery-returns h2 em {
font-size: 16px;
padding-left: 5px
}
.delivery-returns .shipping-options li .postcode-check-form {
max-width: none
}
.delivery-returns .shipping-options li .postcode-check-row {
max-width: 255px
}
.delivery-returns .shipping-options li .postcode-response-not-available {
font-weight: 600;
font-size: 13px
}
</style>
</div>
<style>
.delivery-returns .returns-information ul.returns-steps li.step .icon {
font-size: 36px;
color: #000000;
font-weight: bold;
margin: 0;
}
@media screen and (min-width: 1024px) {
.delivery-returns .returns-information ul.returns-steps li.step .icon {
-webkit-flex: 0 1 50px;
-ms-flex: 0 1 50px;
flex: 0 1 50px;
margin: 0;
}
}
.delivery-returns .returns-information .carrier-return .carrier-steps {
padding-right: 0;
}
@media screen and (min-width: 1024px) {
.delivery-returns .returns-information .carrier-return .carrier-steps {
width: 77%;
}
}
.delivery-returns .returns-information .carrier-return {
flex-direction: row-reverse;
-webkit-flex-direction: row-reverse;
padding: 10px 0;
}
@media screen and (min-width: 1024px) {
.delivery-returns .returns-information .carrier-return {
float: left;
width: 50%;
padding: 15px;
}
.delivery-returns .returns-information .carrier-return:nth-child(2n+1) {
clear: left
}
.cs_sub-accordion-content .delivery-returns .returns-information .carrier-return {
float: none;
width: 100%;
}
}
.delivery-returns .returns-information .carrier-return .icon {
padding-top: 10px;
}
@media screen and (max-width: 1023px) {
.delivery-returns .returns-information .carrier-return .carrier-image {
max-width: 25%;
}
.delivery-returns .returns-information .carrier-return .carrier-steps {
-webkit-flex: 0 0 75%;
-ms-flex: 0 0 75%;
flex: 0 0 75%;
}
}
@media screen and (min-width: 1023px) {
.delivery-returns .returns-information .carrier-return .carrier-image {
max-width: 25%;
}
.delivery-returns .returns-information .carrier-return .carrier-steps {
-webkit-flex: 0 0 70%;
-ms-flex: 0 0 70%;
flex: 0 0 70%;
}
}
.delivery-returns .returns-information .carrier-return .button {
margin: 10px 0;
}
@media only screen and (min-width: 1024px) {
.delivery-returns .returns-information .button {
display: block;
margin: 20px auto 0;
width: 25%;
float: none;
line-height: 40px;
text-align: center;
}
}
.delivery-returns .returns-information .carrier-return .carrier-steps.no-print:after,
.delivery-returns .returns-information .carrier-return .carrier-steps.print:before {
padding: 10px;
width: 10px;
}
.delivery-returns .returns-information .carrier-return .carrier-steps.print.no-print:after {
padding: 10px;
}
.delivery-returns .returns-information .carrier-return .carrier-steps.print.no-print:after {
right: 30px;
}
@media screen and (max-width: 767px) {
.delivery-returns .returns-information .carrier-return .carrier-image {
/*max-width: 40%*/
}
}
@media screen and (min-width: 768px) {
.delivery-returns .returns-information .carrier-return .carrier-steps {
max-width: none;
}
}
@media screen and (max-width: 1023px) {
.delivery-returns .returns-information .carrier-return .carrier-steps.print.no-print:before {
left: -22px;
}
}
@media screen and (max-width: 1024px) {
.delivery-returns .returns-information .carrier-return .carrier-steps.print+.carrier-image,
.delivery-returns .returns-information .carrier-return .carrier-steps.no-print+.carrier-image {
padding-top: 30px;
}
}
@media only screen and (min-width: 768px) {
.delivery-returns .returns-information ul.returns-steps li.step .action {
padding-left: 0;
}
}
.cs_sub-accordion-content .delivery-returns .returns-information {
padding: 0;
background: none !important;
}
.returns-page-information .returns-steps .step .text {
display: flex !important;
flex-flow: row wrap;
flex-direction: row;
justify-content: space-between;
align-items: center;
}
.returns-page-information .returns-steps .step a.button,
.delivery-returns .returns-information ul.returns-steps li.step .get-label-section .button {
color: #fff;
line-height: 40px;
text-align: center;
margin-left: auto;
min-width: 131px;
}
a.button.get-label-btn.js-get-label-btn {
width: 100px !important;
}
@media screen and (max-width: 769px) {
a.button.get-label-btn.js-get-label-btn {
width: 100% !important;
}
}
</style>
<div class="text">
</div>
</div>
</div>
<div class="returns-information section" id="international-returns">
<div class="returns-steps-wrapper">
<div class="content-asset">
<div style="padding: 1px 10px; margin: 0 0 20px 0;">
<p>Good to know...</p>
<p>Returns via the portal are fully tracked. You don’t need to remember to keep your proof of postage – it’s all digital!</p>
<p>For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Items must be unworn and unwashed
with the original labels attached. This does not affect your statutory rights.</p>
<p>If you’ve received an item that’s not in perfect condition please head over to our Contact Us section so we can get this fixed for you.</p>
<p>Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund.</p>
<p>Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. If your items don’t make it back to us, you’ll need to open a dispute with the carrier. You may be
liable for import VAT (normally applied to goods over £15) and pay a custom duty charge (if your order value is over £135).</p>
</div>
</div>
</div>
</div>
</div>
<div class="section">
</div>
</div>
</div>
</div>
</div>
</section>
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>Item out of stock</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
<div class="content-asset">
<div class="sub-content">
<p>We are a very fast paced fashion retailer and keeping up with latest trends is our bag. This sometimes means our best selling items can go out of stock and we don’t usually plan on bringing them back in. Why not take a
look at our New In section here to see if something catches your eye. </p>
<p>Our customer service team won't know if a product is coming back in or not. </p>
</div>
</div>
</div>
</div>
</section>
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>Can I exchange an order?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
<div class="content-asset">
<div class="sub-content">
<p>Unfortunately we don't offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.</p>
</div>
</div>
</div>
</div>
</section>
<section data-widget="accordionItem" data-widget-event-closeallitems="closeItems" data-toggle-height="false" class="b-accordion-item" data-initialized="1">
<h2>
<button data-ref="accordionItemBtn" data-event-click.prevent="togglePanel" data-event-keydown="handleKeydown" data-event-focus="handleFocus" class="b-accordion-button" type="button" role="button" aria-controls=""
aria-expanded="false" tabindex="0">
<span>Can I cancel or edit my order?</span>
<span class="b-icon_chevron"></span>
</button>
</h2>
<div data-ref="accordionItemPanel" class="b-accordion-content" role="region" aria-labelledby="" aria-hidden="true" style="height: 0px;">
<div class="b-accordion-content_inner" data-ref="accordionItemPanelInner">
<div class="content-asset">
<div class="sub-content">
<p>As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll
need to place another order or return any unwanted items.</p>
</div>
</div>
</div>
</div>
</section>
</div>
</div>
</div>
</section>
</div>
</div>
</div>
<div class="b-contact-button_wrapper m-hide" data-ref="helpFormBtn" hidden="hidden">
<button class="b-contact-button b-button m-outline" type="button" data-widget="button" data-widget-event-click="showHelpForm" data-event-click.prevent="handleClick" data-initialized="1"> Still need to contact us? </button>
</div>
<div class="b-message m-success m-hide" data-ref="infoMessage" hidden="hidden"></div>
<div class="b-find_order m-hide" data-ref="helpForm" hidden="hidden">
<div class="b-form-message" hidden="hidden" data-ref="errorMessageLabel" role="alert"></div>
<div class="b-form">
<div class="b-form-line" data-ref="findOrderField">
<div class="b-form_section-label m-optional"> Order № (optional): </div>
<div data-widget="inputText" class="b-form_section
" data-id="dwfrm_contactus_ordernumber"
data-validation-config="{"patterns":{"security":"^[^<>{}[\\]!$%*+:=?@^~_]+$"},"errors":{"required":"Don’t forget about me!","minLength":"Your Order № (optional) must contain at least 2 letters or symbols","maxLength":"The field Order № (optional) should be no more than 256 characters length","security":"Please enter a valid Order № (optional)"},"mandatory":false,"minLength":2,"maxLength":256}"
data-initialized="1">
<label class="b-form_section-label" for="dwfrm_contactus_ordernumber"> Order № (optional) </label>
<input data-ref="field" id="dwfrm_contactus_ordernumber" type="text" class="b-input " placeholder="" aria-describedby="dwfrm_contactus_ordernumber-error" pattern="^[^<>{}[\]!$%*+:=?@^~_]+$" name="dwfrm_contactus_ordernumber" value=""
maxlength="256" minlength="2" data-event-blur="validate">
<div role="alert" class="b-form_section-message" data-ref="errorFeedback" id="dwfrm_contactus_ordernumber-error" hidden="hidden"></div>
</div>
<button class="b-find_order-button b-button b-form-inline_button m-hide" type="button" data-widget="button" data-id="findOrderBtn" data-widget-event-click="findOrder" data-event-click.prevent="handleClick" data-initialized="1"
hidden="hidden"> Find Order </button>
</div>
</div>
<div class="b-find_order-message b-message m-warning m-hide" data-ref="findOrderInfo" hidden="hidden"></div>
<script type="template/mustache" data-ref="trackOrderTemplate"> <div class="b-find_order-message" data-ref="findOrderInfo">
<div class="b-form_section">
We’ve found your order!
</div>
{{#trackingData}}
<div class="b-form_section">
<a
class="b-button m-width_full"
href="{{link}}"
target="_blank"
title="{{#hasMany}}Parcel {{index}}{{/hasMany}}"
>
Track With Courier
{{#hasMany}}
({{index}})
{{/hasMany}}
</a>
</div>
{{/trackingData}}
</div>
</script>
<div class="b-form m-hide" data-ref="helpFormInner" hidden="hidden">
<div class="b-form-line">
<div data-widget="inputText" class="b-form_section m-required
" data-id="dwfrm_contactus_name"
data-validation-config="{"patterns":{"security":"^[^<>{}[\\]!$%*+:=?@^~_]+$"},"errors":{"required":"Don’t forget about me!","minLength":"Your Your Name: must contain at least 2 letters or symbols","maxLength":"The field Your Name: should be no more than 256 characters length","security":"Please enter a valid Your Name:"},"mandatory":true,"minLength":2,"maxLength":256}"
data-initialized="1">
<label class="b-form_section-label" for="dwfrm_contactus_name">
<span class="b-form_section-required" aria-hidden="true"> * </span> Your Name: </label>
<input data-ref="field" id="dwfrm_contactus_name" type="text" class="b-input " placeholder="" aria-describedby="dwfrm_contactus_name-error" pattern="^[^<>{}[\]!$%*+:=?@^~_]+$" name="dwfrm_contactus_name" required="" value="" maxlength="256"
aria-required="true" minlength="2" data-event-blur="validate">
<div role="alert" class="b-form_section-message" data-ref="errorFeedback" id="dwfrm_contactus_name-error" hidden="hidden"></div>
</div>
</div>
<div class="b-form-line">
<div data-widget="inputEmail" class="b-form_section m-required
" data-id="dwfrm_contactus_email"
data-validation-config="{"patterns":{"parse":"^[a-zA-Z0-9.!#$%&'*+\\/=?^_`{|}~-]+@[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?(?:\\.[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?)+[a-zA-Z]{1,}$"},"errors":{"required":"Don’t forget about me!","minLength":"Your Email Address: must contain at least {minlength} letters or symbols","maxLength":"The field Email Address: should be no more than 50 characters length","parse":"Hold up! That doesn’t seem right."},"mandatory":true,"maxLength":50}"
data-initialized="1">
<label class="b-form_section-label" for="dwfrm_contactus_email">
<span class="b-form_section-required" aria-hidden="true"> * </span> Email Address: </label>
<input data-ref="field" id="dwfrm_contactus_email" type="email" class="b-input " placeholder="" aria-describedby="dwfrm_contactus_email-error"
pattern="^[a-zA-Z0-9.!#$%&'*+\/=?^_`{|}~-]+@[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?(?:\.[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?)+[a-zA-Z]{1,}$" name="dwfrm_contactus_email" required="" value="" maxlength="50"
aria-required="true" autocomplete="email" data-event-blur="validate">
<div role="alert" class="b-form_section-message" data-ref="errorFeedback" id="dwfrm_contactus_email-error" hidden="hidden"></div>
</div>
</div>
<div class="b-form-line">
<div data-widget="inputEmail" class="b-form_section m-required
" data-id="dwfrm_contactus_emailConfirm"
data-validation-config="{"patterns":{"parse":"^[a-zA-Z0-9.!#$%&'*+\\/=?^_`{|}~-]+@[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?(?:\\.[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?)+[a-zA-Z]{1,}$"},"errors":{"required":"Don’t forget about me!","minLength":"Your Confirm Email Address: must contain at least {minlength} letters or symbols","maxLength":"The field Confirm Email Address: should be no more than 50 characters length","parse":"Hold up! That doesn’t seem right.","compareWith":"Please make sure your emails match"},"compareWith":"dwfrm_contactus_email","mandatory":true,"maxLength":50}"
data-initialized="1">
<label class="b-form_section-label" for="dwfrm_contactus_emailConfirm">
<span class="b-form_section-required" aria-hidden="true"> * </span> Confirm Email Address: </label>
<input data-ref="field" id="dwfrm_contactus_emailConfirm" type="email" class="b-input " placeholder="" aria-describedby="dwfrm_contactus_emailConfirm-error"
pattern="^[a-zA-Z0-9.!#$%&'*+\/=?^_`{|}~-]+@[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?(?:\.[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?)+[a-zA-Z]{1,}$" name="dwfrm_contactus_emailConfirm" required="" value="" maxlength="50"
aria-required="true" autocomplete="email" data-event-blur="validate">
<div role="alert" class="b-form_section-message" data-ref="errorFeedback" id="dwfrm_contactus_emailConfirm-error" hidden="hidden"></div>
</div>
</div>
<div class="b-form-line">
<div data-widget="inputTextarea" class="b-form_section m-required
" data-id="dwfrm_contactus_comment"
data-validation-config="{"patterns":{},"errors":{"required":"Don’t forget about me!","minLength":"Your Your Message Here: must contain at least 1 letters or symbols","maxLength":"The field Your Message Here: should be no more than 256 characters length","security":"Please enter a valid Your Message Here:"},"mandatory":true,"minLength":1,"maxLength":256}"
data-initialized="1">
<label class="b-form_section-label" for="dwfrm_contactus_comment">
<span class="b-form_section-required" aria-hidden="true"> * </span> Your Message Here: </label>
<textarea id="dwfrm_contactus_comment" class="b-textarea " data-ref="field" placeholder="" aria-describedby="dwfrm_contactus_comment-error" rows="5" name="dwfrm_contactus_comment" required="" maxlength="256" aria-required="true"
minlength="1" data-event-blur="validate"></textarea>
<div role="alert" class="b-form_section-message" data-ref="errorFeedback" id="dwfrm_contactus_comment-error" hidden="hidden"></div>
</div>
</div>
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CUSTOMER SERVICE
Track order Start a return Virtual Assistant
* Top 5 Questions
* Orders & Delivery
* Returns and refunds
* Payment & Promotions
* Managing My Account
* Size Guide
* Contact Us
* Legal & Data Protection
TOP 5 QUESTIONS
TOP 5 QUESTIONS
Delivery Returns
WHERE IS MY ORDER?
You can track your order Here.
Your order number will be on your dispatch email, parcels can only be tracked
after they've been dispatched.
Deliveries are made between 8am and 9pm. On the rare occasion deliveries are
delayed due to unforeseen circumstances, most arrive the following day. Need
help? Ask our virtual agent Layla for an instant answer or contact us here
DELIVERY OPTIONS & TIMES
Delivery option Delivery times Delivery cost UK Standard Delivery Up to 5
working days £3.99 per order UK Next Day Delivery Order before 11:00pm £5.99 per
order DPD Precise Delivery Select your preferred day and DPD will send you a 1hr
delivery window £5.99 per order Hermes Standard Parcel Collection Up to 5
working days £3.99 per order Hermes Next Day Parcel Collection Arriving in shops
between 12pm and 5pm if ordered before 11:00pm £5.99 per order Inpost Standard
Locker Collection Collection in up to 5 days, excluding Sundays. £3.99 per order
Inpost Next Day Locker Collection Collection next day if ordered before 11:00pm,
Sunday to Friday. Orders placed on Saturday will be delivered Monday. £5.99 per
order Asda Next Day Parcel Collection Collection next day if ordered before
10pm, Sunday to Friday only. £5.99 per order
CAN I CANCEL OR EDIT MY ORDER?
As soon as you place your order, we’re on it – we know you need it fast!
Unfortunately this means we will be unable to make any changes as it’s already
being processed at the warehouse (literally within seconds!). You’ll need to
place another order or return any unwanted items.
I RECEIVED A FAULTY ITEM WHAT DO I DO?
We will get this fixed for you ASAP
Please send us an email with the following information:
* Your name
* Order number
* Product name and code (this can be found on your order confirmation email)
* Description of the fault
You won’t be able to attach an image of the faulty item just yet but make sure
you have one ready for when you receive a reply from us. Please wait until
you’ve spoken to our Customer Care team before you return anything so we can
make sure we get the correct item to you as quickly as possible.
MY TRACKING IS SHOWING THAT MY PARCEL IS BEING RETURNED TO SENDER
The carrier has been unable to deliver your parcel to you (you may not have been
in or they might not have been able to gain access to your property). If your
tracking is showing as being returned to us you can wait for your parcel to come
back and we will give you a refund when it does. A typical refund will take up
to 21 days, that’s 14 days for the parcel to arrive back at our warehouse and us
processing with up to 7 days for it to make its way through the banking system.
If the carrier was unable to deliver this time it may be worth checking out the
carriers app, many of our carrier will allow you to add instructions for the
driver or a preferred safe place / neighbour for your parcel to be left with if
you're not in. We also have other delivery options such as click & collect and
locker collection which may be more suitable for future deliveries.
HOW DO I RETURN?
We've gone paperless! You'll no longer receive a delivery note in your parcel.
RETURNS
UK returns are FREE using the returns portal; you have 28 days, from the day you
receive it, to send something back. You can return via the returns portal, by
clicking the link below.
For International returns you will need to pay for your return, you will need to
get your returns label via the portal. Please use the address label provided,
any handwritten address labels will cause delays with your refund and may mean
you need to pay import VAT and a customs duty charge.
START A RETURN
* 1
Repack your items. No packaging, no problem! Just pop your items in something
non see-through, sealable & waterproof.
* 2
Login to our returns portal. You will need your order number and email/last 4
digits of your phone number.
* 3
Select your preferred return option (Print returns label at home or in store
options). Once you have processed your return in the portal you're ready to
post it off.
* 4
You'll get an email once we receive your returned item.
Good to know...
Returns via the portal are fully tracked. You don’t need to remember to keep
your proof of postage – it’s all digital!
For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics,
pierced jewellery, swimwear or lingerie, if the seal has been broken or is no
longer in place. Items must be unworn and unwashed with the original labels
attached. This does not affect your statutory rights.
If you’ve received an item that’s not in perfect condition please head over to
our Contact Us section so we can get this fixed for you.
Please keep your orders separate, as returning more than 1 order in 1 parcel may
delay your refund.
Using your own method of return, refunds will only be processed once the items
have arrived to our warehouse. If your items don’t make it back to us, you’ll
need to open a dispute with the carrier. You may be liable for import VAT
(normally applied to goods over £15) and pay a custom duty charge (if your order
value is over £135).
I DON'T HAVE THE INVOICE FROM MY PARCEL, CAN I RETURN?
We've gone paperless! You can generate a returns label from our website, attach
it to your parcel and then send it back to us. We have printer-less options too
if you don’t have a printer!
Ready to Return? Click here.
WHEN WILL I RECEIVE MY REFUND?
Please note we've extended our returns to 28 days so a typical refund may take
longer than usual.
A typical refund will take up to 14 days + your banks handling time.
If you paid for your order with a gift card, store credit or a voucher, a
replacement to the value of the refund will be issued.
We’ll be sure to keep you updated and send you an email as soon as your parcel
arrives back at our warehouse, and again when we have processed your refund.
HOW LONG DO I HAVE TO RETURN?
You've got 28 days to send something back to us from the day you receive it.
Unfortunately we cannot accept returns after this time.
Ready to Return? Click here.
CAN I EXCHANGE INSTEAD OF A REFUND?
Unfortunately we don't offer an exchange facility. Simply return your item(s)
and reorder for a replacement. Your refund will be processed once we've received
your unwanted items.
Orders & Delivery
ORDERS & DELIVERY
WHERE IS MY ORDER?
You can track your order Here.
Your order number will be on your dispatch email, parcels can only be tracked
after they've been dispatched.
Deliveries are made between 8am and 9pm. On the rare occasion deliveries are
delayed due to unforeseen circumstances, most arrive the following day. Need
help? Ask our virtual agent Layla for an instant answer or contact us here
DELIVERY OPTIONS & TIMES
Delivery option Delivery times Delivery cost UK Standard Delivery Up to 5
working days £3.99 per order UK Next Day Delivery Order before 11:00pm £5.99 per
order DPD Precise Delivery Select your preferred day and DPD will send you a 1hr
delivery window £5.99 per order Hermes Standard Parcel Collection Up to 5
working days £3.99 per order Hermes Next Day Parcel Collection Arriving in shops
between 12pm and 5pm if ordered before 11:00pm £5.99 per order Inpost Standard
Locker Collection Collection in up to 5 days, excluding Sundays. £3.99 per order
Inpost Next Day Locker Collection Collection next day if ordered before 11:00pm,
Sunday to Friday. Orders placed on Saturday will be delivered Monday. £5.99 per
order Asda Next Day Parcel Collection Collection next day if ordered before
10pm, Sunday to Friday only. £5.99 per order
CAN I CANCEL OR EDIT MY ORDER?
As soon as you place your order, we’re on it – we know you need it fast!
Unfortunately this means we will be unable to make any changes as it’s already
being processed at the warehouse (literally within seconds!). You’ll need to
place another order or return any unwanted items.
MISSING ITEM(S) FROM MY ORDER?
Sorry an item's missing; please double check it's on your order confirmation,
check your emails (including junk/spam) to see if you've been sent an email
about it going out of stock or your order could be arriving in more than one
parcel. If none of these apply and your expected delivery date has passed, then
please head over to our Contact Us section within 14 days of your order being
delivered and we will sort it for you.
boohoo is operating business as usual and we are working closely with couriers
to ensure all deliveries arrive on time. The wellbeing of our customers is a top
priority and all necessary precautions are being taken to ensure the safety of
both customers and couriers during this time, including contact-free deliveries.
See further details here. You can also select contact-free lockers via Inpost
Next Day 24/7 Locker Collection. Stay safe!
MY TRACKING IS SHOWING THAT MY PARCEL IS BEING RETURNED TO SENDER
The carrier has been unable to deliver your parcel to you (you may not have been
in or they might not have been able to gain access to your property). If your
tracking is showing as being returned to us, you can wait for your parcel to
come back and we will give you a refund when it does. A typical refund will take
up to 21 days, that’s 14 days for the parcel to arrive back at our warehouse and
us processing with up to 7 days for it to make its way through the banking
system.
If the carrier was unable to deliver this time it may be worth checking out the
carriers app, many of our carrier will allow you to add instructions for the
driver or a preferred safe place / neighbour for your parcel to be left with if
you're not in. We also have other delivery options such as click & collect and
locker collection which may be more suitable for future deliveries.
MY PARCEL IS IN THE REPUBLIC OF IRELAND BUT I LIVE IN NORTHERN IRELAND?
Some deliveries to Northern Ireland will be shipped via the Republic of Ireland,
this is nothing to worry about and happens due to the ferry connection that our
carrier uses.
Returns and refunds
RETURNS AND REFUNDS
HOW DO I RETURN?
We've gone paperless! You'll no longer receive a delivery note in your parcel.
RETURNS
UK returns are FREE using the returns portal; you have 28 days, from the day you
receive it, to send something back. You can return via the returns portal, by
clicking the link below.
For International returns you will need to pay for your return, you will need to
get your returns label via the portal. Please use the address label provided,
any handwritten address labels will cause delays with your refund and may mean
you need to pay import VAT and a customs duty charge.
START A RETURN
* 1
Repack your items. No packaging, no problem! Just pop your items in something
non see-through, sealable & waterproof.
* 2
Login to our returns portal. You will need your order number and email/last 4
digits of your phone number.
* 3
Select your preferred return option (Print returns label at home or in store
options). Once you have processed your return in the portal you're ready to
post it off.
* 4
You'll get an email once we receive your returned item.
Good to know...
Returns via the portal are fully tracked. You don’t need to remember to keep
your proof of postage – it’s all digital!
For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics,
pierced jewellery, swimwear or lingerie, if the seal has been broken or is no
longer in place. Items must be unworn and unwashed with the original labels
attached. This does not affect your statutory rights.
If you’ve received an item that’s not in perfect condition please head over to
our Contact Us section so we can get this fixed for you.
Please keep your orders separate, as returning more than 1 order in 1 parcel may
delay your refund.
Using your own method of return, refunds will only be processed once the items
have arrived to our warehouse. If your items don’t make it back to us, you’ll
need to open a dispute with the carrier. You may be liable for import VAT
(normally applied to goods over £15) and pay a custom duty charge (if your order
value is over £135).
THERE IS NO RETURNS LABEL IN MY PARCEL, HOW DO I RETURN?
We've gone paperless! You can generate a returns label from our website, attach
it to your parcel and then send it back to us. We have printer-less options too
if you don’t have a printer!
Ready to Return? Click here.
WHEN WILL I RECEIVE MY REFUND?
Please note we've extended our returns to 28 days so a typical refund may take
longer than usual.
A typical refund will take up to 14 days + your banks handling time.
If you paid for your order with a gift card, store credit or a voucher, a
replacement to the value of the refund will be issued.
We’ll be sure to keep you updated and send you an email as soon as your parcel
arrives back at our warehouse, and again when we have processed your refund.
HOW LONG DO I HAVE TO RETURN?
You've got 28 days to send something back to us from the day you receive it.
Unfortunately we cannot accept returns after this time.
Ready to Return? Click here.
I CAN'T SEE THE REFUND ON MY BANK STATEMENT
We try to process returns ASAP but some refunds can take up to 14 days to be
processed + your banks handling time (up to 7 days).
For some banks and credit cards your refund can show on the same date as the
original purchase, sometimes it can also show as the same transaction. If you
paid via PayPal it can take up to 48 hours from receiving your refund
confirmation email for the refund to show in your account. If your bank account
is linked to your PayPal account it can take a further 14 days for this refund
to hit your bank account - this is due to PayPal processing times.
Please wait 14 days before contacting us about your refund if you haven’t heard
from us yet. If it’s been 14 days, we’ll get this looked into for you ASAP; just
head over to our Contact Us section with the below information
* Your name
* Order number
* Product name and codes of the items you returned
* A picture of your proof of postage
You won’t be able to attach an image of the proof of postage just yet (unless
you’re contacting us via WhatsApp) but make sure you have one ready for when you
receive a reply from us.
CAN I EXCHANGE INSTEAD OF A REFUND?
Unfortunately we don't offer an exchange facility. Simply return your item(s)
and reorder for a replacement. Your refund will be processed once we've received
your unwanted items.
DO YOU REFUND THE DELIVERY CHARGE?
We'll refund your delivery charge if you return all of the items from the order
and cancel your contract with us within 14 days for any countries within the
EEA. You can cancel your contract here. If you decide to keep one of the items,
you need to pay for delivery. We don't refund delivery charge for those
countries listed outside of the EEA.
RETURNS POLICY
OUR RETURNS POLICY
If you are a customer in the European Economic Area (EEA), you get 14 calendar
days to cancel your order because you have changed your mind. This cancellation
period starts from the day you have received all of the items in your order.
Find out how to return your item(s) at number 4.
If you receive faulty goods, you may also have a right to return these goods and
to ask us to repair or replace them or get a refund.
• Items must be returned within 28 days of receipt.
• Items must be unworn, unwashed and unused with the original labels still
attached.
• Pierced jewellery cannot be returned for health and hygiene reasons, unless in
a sealed and unopened packet.
• Underwear and swimwear can only be returned if the hygiene seal has not been
removed.
• Beauty products, accessories and fashion facemasks cannot be returned for
hygiene reasons.
• Shoes must be tried on indoors.
Where we suspect fraudulent activity, including but not limited to circumstances
where there are suspicious claims relating to orders having been placed, but not
received, or if we suspect that you are returning items after they have been
used or worn, or items returned do not match what you ordered, we reserve the
right to withhold refunds and block your account (and any associated accounts)
from placing orders in future. If this happens to you and you think we’ve made a
mistake, you can Contact Us and we will discuss the matter with you further.
CANCELLING A CONTRACT UNDER THE CONSUMER CONTRACTS REGULATIONS
If you’re a customer in the EEA, you get 14 days to cancel your contract with us
This two week period starts from the day after you receive your order (or from
the day after you receive the last item of your order). You’ll need to write to
us with notice of your cancellation – just fill out this form where you’ll also
find details on how to return your item(s).
There are a couple of other ways to cancel your contract with us. You’ll find
these alternative methods below:
Email us: customerservices@boohoo.com
Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD
If you’re cancelling your contract with us but have already received your order,
you’ll need to return the item(s) to us, see how to do this below. You'll then
receive a full refund as per the policy above.
Please note, we cannot offer refunds on cosmetics and pierced jewellery or on
swimwear and lingerie if the hygiene seal is not in place or has been broken.
All returns are quality checked – items should be returned in a new and unused
condition with labels attached and wherever possible sent back in the original
packaging. Refunds will not be given if they do not comply with our returns
policy.
HOW TO RETURN AN ITEM
Start a Return
FAULTY GOODS
We’re really sorry to hear that you’ve received an item that’s not in perfect
condition. So that we can get this fixed for you please head over to our Contact
Us section.
To help us get this fixed for you ASAP, when you first contact us please include
the following information;
* Your name
* Order number
* Product name and code
* Picture of the fault
* Description of the fault
(The product name and code can be found on your order confirmation email).
If you contact us via the 'Contact Us' form please have an image of the faulty
item ready for when you receive a reply as you won’t be able to attach the image
on the form just yet.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
Please note we've extended our returns to 28 days so a typical refund may take
longer than usual.
A typical refund will take up to 21 days, that’s 14 days you returning and us
processing it, with up to 7 days for it to make its way through the banking
system.
If you paid for your order with a gift card, store credit or a voucher, a
replacement to the value of the refund will be issued.
We’ll be sure to keep you updated and send you an email as soon as your parcel
arrives back at our warehouse, and again when we have processed your refund.
CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?
Unfortunately we don't offer an exchange facility. Simply return your item(s)
and reorder for a replacement. Your refund will be processed once we've received
your unwanted items.
Payment & Promotions
PAYMENTS
PROMOTIONS & DISCOUNTS
We often have promos running on our website, please remember to apply the promo
when at the checkout and to enter any promo code exactly as displayed on the
website.
If you're having issues applying a promo to your order, these are some of the
things to check:
* Is there a time limit to the promo? Some of our promos have time limits, your
order must be placed before the promo ends to be applied to your order.
* Only one code can be used per order, if you already have a promo applied then
we wont be able to apply another to the same order.
* Check for any exclusions, some of our promos exclude products from some
categories on our website.
* If you're using a delivery promo make sure you have selected the correct
delivery method for the promo to work.
HOW CAN I PAY FOR MY ORDER?
We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro,
Electron, American Express, Discover and Diners. We also accept PayPal, Apple
Pay (iOS only), Klarna (not available on the app), Clearpay, Zippay, Giftcards
and prepaid debit cards.
Please note: All payments must be made online when placing your order. We do not
have the ability to place an order on your behalf. Discover & Diners payment
methods do not apply on the app.
When you reach the final billing page and submit your order, we will immediately
contact your bank or card issuer for authorisation to take payment from your
account.
Gift Vouchers
If you've been gifted a boohoo voucher/gift certificate, then yes we accept
those, can you imagine if we didn't!
PAYMENT ISSUES
If you experiencing error messages when making a payment, firstly, make sure you
have inputted the correct details by checking all the information correctly
If your credit or debit card was declined, check to see if your card is expired,
out of date or your card billing address is different to the billing address on
your boohoo account.
If the above doesn't help, your Credit Card Company or bank will have more
information.
If using PayPal, please contact PayPal directly if your payment has been
declined.
If you're still facing problems then please contact us with the following
information:
* What operating system you use (e.g. iOS, Android, Windows Vista, Mac OS X)
* What Internet Browser you are using or if via our App (e.g. Internet Explorer
8, Firefox, Safari, Chrome)
* What payment method you were trying (e.g. PayPal, Visa)
* A description of the problem and what time the problem occurred
COMPLETE SAVINGS
What is Complete Savings?
Complete Savings is an online membership programme ideal for people who shop
online. As a member of Complete Savings you can access many cashback
opportunities and discounts from retailers and service providers
You may have been given the opportunity to join the Complete Savings programme
after completing an online purchase at Boohoo.
Complete Savings members are able to claim an initial welcome reward and monthly
cashback bonuses. Members can also claim 10% cashback at over 750 online stores,
and earn up to 20% discount on gift cards.
The first 30 days of Complete Savings membership are free of charge; this is so
that users can trial the programme. After this free trial there is a monthly
membership fee. The description completesave.co.uk will appear on your bank
statement if you are a member of the Complete Savings programme. Users of the
programme can terminate their membership at any time.
You can also find more information at www.completesavings.co.uk.
How can I contact Complete Savings?
If you have any queries about your Complete Savings membership then contact our
customer service team. You can get hold of them by phone, email or through an
online contact form.
Email: customerservice@completesavings.co.uk
Call: 0800 389 6960 (free from UK landlines), Mon to Fri 8am-8pm and Sat 9am-4pm
Online: Contact Form
Managing My Account
MANAGING MY ACCOUNT
HOW DO I CHANGE MY EMAIL ADDRESS?
For customer account security we do not allow change of email address, if you
need to use an alternative email address please create a new account.
HOW DO I CHANGE MY DELIVERY ADDRESS?
Log in your account, select "addresses" and you can either add a new one or edit
an existing one. We are unable to amend the delivery address on an order which
has already been placed
HOW DO I CHANGE MY CONTACT PREFERENCES?
You can choose how you want us to contact you about things we think you'd like
to hear about. If you don't want to hear about great new offers, just simply log
into your account, click on contact preferences and don't tick anything!
HOW DO I CHANGE MY PASSWORD?
If you know your password its simple! Log into your account using your current
password, then under the account information section, you have the option to
change your password. If you've forgotten your password, at the account log in
page select the forgotten password option and follow the steps to reset. If that
doesn't work, please get in touch by going to the 'contact us' tab on this page.
HOW DO I CHANGE MY PAYMENT DETAILS?
Log into your account, select payment details and either add, delete or edit
your payment options.
Size Guide
SIZE GUIDE
Gender
Woman Man
Category
clothing lingerie shoes trousers
Fit
regular petite plus tall
HOW TO MEASURE MENS CLOTHING
* 1 CHEST
Measure around your chest: measure around your chest at the widest point,
making sure to keep the tape measure properly horizontal
* 2 WAIST
Around your waist: measure around your natural waist
* 3 HIPS
Around your hips: measure around the widest point
* 4 INSIDE LEG
Inseam length: measure from the middle of the crotch to the end of your leg
(measure down the inside of the leg)
IN CM
CHEST
COLLAR
XS
86
34.5
S
91
37
M
97
39.5
L
103
42
XL
109
44.5
XXL
115
47
3XL
121
49.5
INTERNATIONAL CONVERSION
SIZE
UK
EU
USA/CA
AUS/NZ
XS
34
44-46
34
34
S
36
46-48
36
36
M
38
48-50
38
38
L
40.5
50-52
40.5
40.5
XL
43
52-54
43
43
XXL
45.5
52-54
45.5
45.5
3XL
48
56-58
48
48
MENS SHOE SIZE GUIDE
UK
EU
USA/CA
AUS/NZ
2
35
4
4
3
36
5
5
4
37
6
6
5
38
7
7
6
39
8
8
7
40
9
9
8
41
10
10
9
42
11
11
HOW TO MEASURE MENS CLOTHING
* 1 CHEST
Measure around your chest: measure around your chest at the widest point,
making sure to keep the tape measure properly horizontal
* 2 WAIST
Around your waist: measure around your natural waist
* 3 HIPS
Around your hips: measure around the widest point
* 4 INSIDE LEG
Inseam length: measure from the middle of the crotch to the end of your leg
(measure down the inside of the leg)
IN CM
INTERNATIONAL CONVERSION
SIZE
UK
EU
USA/CA
AUS/NZ
WAIST
XS
28
44
28
28
61
S
30
46
30
30
76
M
32
42
32
32
81
L
34.5
50.5
34.5
34.5
87
XL
37
53
37
37
93
XXL
39.5
55.5
39.5
39.5
99
3XL
42
58
42
42
105
HOW TO MEASURE MENS CLOTHING
* 1 CHEST
Measure around your chest: measure around your chest at the widest point,
making sure to keep the tape measure properly horizontal
* 2 WAIST
Around your waist: measure around your natural waist
* 3 HIPS
Around your hips: measure around the widest point
* 4 INSIDE LEG
Inseam length: measure from the middle of the crotch to the end of your leg
(measure down the inside of the leg)
IN CM
INTERNATIONAL CONVERSION
SIZE
UK
EU
USA/CA
AUS/NZ
WAIST
M
32
42
32
32
81
L
34.5
50.5
34.5
34.5
87
XL
47
53
47
47
93
2XL
39.5
55.5
39.5
39.5
99
3XL
43
58
43
43
105
4XL
44.5
60.5
44.5
44.5
111
5XL
47
63
47
47
117
HOW TO MEASURE MENS CLOTHING
* 1 CHEST
Measure around your chest: measure around your chest at the widest point,
making sure to keep the tape measure properly horizontal
* 2 WAIST
Around your waist: measure around your natural waist
* 3 HIPS
Around your hips: measure around the widest point
* 4 INSIDE LEG
Inseam length: measure from the middle of the crotch to the end of your leg
(measure down the inside of the leg)
IN CM
CHEST
COLLAR
M
97
39.5
L
103
42
XL
109
44.5
2XL
115
47
3XL
121
49.5
4XL
127
52
5XL
133
54.5
INTERNATIONAL CONVERSION
SIZE
UK
EU
USA/CA
AUS/NZ
M
38
48-50
38
38
L
40.5
50-52
40.5
40.5
XL
43
52-54
43
43
XXL
45.5
52-54
45.5
45.5
3XL
48
56-58
48
48
4XL
50.5
58-60
50.5
50.5
5XL
53
60-64
53
53
HOW TO MEASURE WOMENS CLOTHING
For the most accurate results, it’s best to take your measurements dressed only
in your underwear.
* 1.Bust
Measure around your chest: measure around your chest at the widest point,
making sure to keep the tape measure properly horizontal
* 2.Bra
Measure under the bra area
* 3.Waist
Around your waist: measure around your natural waist
* 4.Hips
Around your hips: measure around the widest point
* 5.Inseam Length
Inseam length: measure from the middle of the crotch to the end of your leg
(measure down the inside of the leg)
IN CM
BUST
WAIST
HIPS
4
80.6
62.6
87.6
6
82.6
64.6
89.6
8
84.6
66.6
91.6
10
87
69
94
12
92
74
99
14
98
80
105
16
104
86
111
18
110
92
117
INTERNATIONAL CONVERSION
UK
EU
EU DE
USA/CA
AUS/NZ
4
32
30
0
4
XS
6
34
32
2
6
S
S/M
8
36
34
4
8
10
38
36
6
10
M
12
40
38
8
12
M/L
14
42
40
10
14
L
16
44
42
12
16
18
46
44
14
18
XL
WOMENS LEG LENGTH
guide only
To fit measurement 29.5 Wide leg trousers - casual 31.5 Wide leg trousers -
going out 33.5 Ankle grazer trouser 27 Legging 27 Jeans 28 Culotte 21
STANDARD SKIRT LEGTHS (SIZE 10)
guide only
Micro Mini 16 Mini 17 Skater 18 Midi 27.5 Midaxi 33.5 Maxi 42.5-45
STANDARD DRESS LENGTHS FROM SHOULDER (SIZE 10)
guide only
Micro Mini 32 Mini 33.5 Skater 34 Midi 43,5 Midaxi 49 Maxi 58-60
HOW TO MEASURE WOMENS CLOTHING
For the most accurate results, it’s best to take your measurements dressed only
in your underwear.
* 1.Bust
Measure around your chest: measure around your chest at the widest point,
making sure to keep the tape measure properly horizontal
* 2.Bra
Measure under the bra area
* 3.Waist
Around your waist: measure around your natural waist
* 4.Hips
Around your hips: measure around the widest point
* 5.Inseam Length
Inseam length: measure from the middle of the crotch to the end of your leg
(measure down the inside of the leg)
IN CM
BUST
WAIST
HIPS
4
80.6
62.6
87.6
6
82.6
64.6
89.6
8
84.6
66.6
91.6
10
87
69
94
12
92
74
99
14
98
80
105
16
104
86
111
18
110
92
117
INTERNATIONAL CONVERSION
UK
EU
EU DE
USA/CA
AUS/NZ
4
32
30
0
4
XS
6
34
32
2
6
S
S/M
8
36
34
4
8
10
38
36
6
10
M
12
40
38
8
12
M/L
14
42
40
10
14
L
16
44
42
12
16
HOW TO MEASURE WOMENS CLOTHING
For the most accurate results, it’s best to take your measurements dressed only
in your underwear.
* 1.Bust
Measure around your chest: measure around your chest at the widest point,
making sure to keep the tape measure properly horizontal
* 2.Bra
Measure under the bra area
* 3.Waist
Around your waist: measure around your natural waist
* 4.Hips
Around your hips: measure around the widest point
* 5.Inseam Length
Inseam length: measure from the middle of the crotch to the end of your leg
(measure down the inside of the leg)
IN CM
BUST
WAIST
HIPS
16
104
86
111
18
110
92
117
20
116
98
123
22
122
104
129
24
128
110
135
26
134
116
141
28
140
122
147
INTERNATIONAL CONVERSION
UK
EU
EU DE
USA/CA
AUS/NZ
16
44
42
12
16
L
18
46
44
14
18
XL
20
48
46
18
20
22
50
48
18
22
24
52
50
20
24
26
54
52
22
26
28
56
54
24
28
HOW TO MEASURE WOMENS CLOTHING
For the most accurate results, it’s best to take your measurements dressed only
in your underwear.
* 1.Bust
Measure around your chest: measure around your chest at the widest point,
making sure to keep the tape measure properly horizontal
* 2.Bra
Measure under the bra area
* 3.Waist
Around your waist: measure around your natural waist
* 4.Hips
Around your hips: measure around the widest point
* 5.Inseam Length
Inseam length: measure from the middle of the crotch to the end of your leg
(measure down the inside of the leg)
IN CM
BUST
WAIST
HIPS
4
80.6
62.6
87.6
6
82.6
64.6
89.6
8
84.6
66.6
91.6
10
87
69
94
12
92
74
99
14
98
80
105
16
104
86
111
18
110
92
117
INTERNATIONAL CONVERSION
UK
EU
EU DE
USA/CA
AUS/NZ
4
32
30
0
4
XS
6
34
32
2
6
S
S/M
8
36
34
4
8
10
38
36
6
10
M
12
40
38
8
12
M/L
14
42
40
10
14
L
16
44
42
12
16
18
46
44
14
18
XL
WOMENS LEG LENGTH
guide only
To fit measurement 29.5 Wide leg trousers - casual 31.5 Wide leg trousers -
going out 33.5 Ankle grazer trouser 27 Legging 27 Jeans 28 Culotte 21
STANDARD SKIRT LEGTHS (SIZE 10)
guide only
Micro Mini 16 Mini 17 Skater 18 Midi 27.5 Midaxi 33.5 Maxi 42.5-45
STANDARD DRESS LENGTHS FROM SHOULDER (SIZE 10)
guide only
Micro Mini 32 Mini 33.5 Skater 34 Midi 43,5 Midaxi 49 Maxi 58-60
SHOE SIZE GUIDE
UK
EU
USA/CA
AUS/NZ
2
35
4
4
3
36
5
5
4
37
6
6
5
38
7
7
6
39
8
8
7
40
9
9
8
41
10
10
9
42
11
11
10
42⁄12
12
12
HOW TO MEASURE WOMENS CLOTHING
For the most accurate results, it’s best to take your measurements dressed only
in your underwear.
* 1.Bust
Measure around your chest: measure around your chest at the widest point,
making sure to keep the tape measure properly horizontal
* 2.Bra
Measure under the bra area
* 3.Waist
Around your waist: measure around your natural waist
* 4.Hips
Around your hips: measure around the widest point
* 5.Inseam Length
Inseam length: measure from the middle of the crotch to the end of your leg
(measure down the inside of the leg)
IN CM
U/BUST
BUST
UK
EU
AUS/NZ
USA/CA
67 - 69
84.5 - 85.5
6
34
6
2
70 - 72
86.5 - 88
8
38
8
4
73 - 77
89 - 93
10
38
10
6
78 - 82
94 - 98
12
40
12
8
83 - 87
99 - 103
14
42
14
10
88 - 92
104 - 108
16
44
16
12
INTERNATIONAL CONVERSION
LINGERIE & SWIMWEAR
UK
EU
USA/CA
AUS/NZ
6
34
2
6
8
36
34
6
10
38
6
12
12
40
8
12
14
42
10
14
16
44
12
16
BRA
UK
EU
USA/CA
AUS/NZ
30C
65C
30C
8C
32B
70B
310B
10B
34B
75B
34B
12B
36B
80B
36B
14B
38B
85B
38B
16B
14
90B
40B
18B
HOW TO MEASURE WOMENS CLOTHING
For the most accurate results, it’s best to take your measurements dressed only
in your underwear.
* 1.Bust
Measure around your chest: measure around your chest at the widest point,
making sure to keep the tape measure properly horizontal
* 2.Bra
Measure under the bra area
* 3.Waist
Around your waist: measure around your natural waist
* 4.Hips
Around your hips: measure around the widest point
* 5.Inseam Length
Inseam length: measure from the middle of the crotch to the end of your leg
(measure down the inside of the leg)
IN CM
U/BUST
BUST
UK
EU
AUS/NZ
USA/CA
67 - 69
84.5 - 85.5
6
34
6
2
70 - 72
86.5 - 88
8
38
8
4
73 - 77
89 - 93
10
38
10
6
78 - 82
94 - 98
12
40
12
8
83 - 87
99 - 103
14
42
14
10
88 - 92
104 - 108
16
44
16
12
INTERNATIONAL CONVERSION
LINGERIE & SWIMWEAR
UK
EU
USA/CA
AUS/NZ
16
44
12
16
18
46
14
18
20
48
16
20
22
50
18
22
24
52
20
24
BRA
UK
EU
USA/CA
AUS/NZ
40B
90B
40B
18B
42B
95B
42B
20B
44B
100B
44B
22B
46B
105B
46B
24B
48B
110B
48B
26B
FIND YOUR SIZE
If you have a delivery related question or maybe you need to track your order
get fit profile
Contact Us
CUSTOMER SERVICE CONTACT US
Please include your order number when contacting us!
Facebook Twitter Email Us
WHAT DO YOU NEED HELP WITH?
Subject:
Please Select 1. Delivery query 2. Payment query 3. Claim – disputed delivery 4.
Claim – missing item 5. Returns query 6. Faulty item 7. Incorrect item 8. Claim
– return not refunded 9. Website/Account query 10. Premier Delivery 11. Other
12. Complaints 13. Order query
MISSING ITEM - NEED A QUICK ANSWER?
WHERE IS MY ORDER?
TRACK YOUR ORDER HERE
Your order number will be on your dispatch email, parcels can only be tracked
after they've been dispatched.
Deliveries are made between 8am and 9pm. On the rare occasion deliveries are
delayed due to unforeseen circumstances, most arrive the following day. Need
help? Ask our virtual agent Layla for an instant answer or contact us here
WHY IS MY ORDER LATE?
WHY WAS MY ORDER CANCELLED?
CAN I CANCEL OR EDIT MY ORDER?
As soon as you place your order, we’re on it – we know you need it fast!
Unfortunately this means we will be unable to make any changes as it’s already
being processed at the warehouse (literally within seconds!). You’ll need to
place another order or return any unwanted items.
I RECEIVED A FAULTY ITEM, WHAT DO I DO?
We will get this fixed for you ASAP just head over to our Contact Us section.
When you message, please include the following information:
* Your name
* Order number
* Product name and code of the item ordered
* Product name and code of the item received
* Picture of the incorrect item and a description of the incorrect item
received
You won’t be able to attach an image of the incorrect item just yet but make
sure you have one ready for when you receive a reply from us. Please wait until
you’ve spoken to our Customer Care team before you return anything to us so we
can make sure we get the correct item to you as quickly as possible.
RETURNS - NEED A QUICK ANSWER?
HOW DO I RETURN?
We've gone paperless! You'll no longer receive a delivery note in your parcel.
RETURNS
UK returns are FREE using the returns portal; you have 28 days, from the day you
receive it, to send something back. You can return via the returns portal, by
clicking the link below.
For International returns you will need to pay for your return, you will need to
get your returns label via the portal. Please use the address label provided,
any handwritten address labels will cause delays with your refund and may mean
you need to pay import VAT and a customs duty charge.
START A RETURN
* 1
Repack your items. No packaging, no problem! Just pop your items in something
non see-through, sealable & waterproof.
* 2
Login to our returns portal. You will need your order number and email/last 4
digits of your phone number.
* 3
Select your preferred return option (Print returns label at home or in store
options). Once you have processed your return in the portal you're ready to
post it off.
* 4
You'll get an email once we receive your returned item.
Good to know...
Returns via the portal are fully tracked. You don’t need to remember to keep
your proof of postage – it’s all digital!
For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics,
pierced jewellery, swimwear or lingerie, if the seal has been broken or is no
longer in place. Items must be unworn and unwashed with the original labels
attached. This does not affect your statutory rights.
If you’ve received an item that’s not in perfect condition please head over to
our Contact Us section so we can get this fixed for you.
Please keep your orders separate, as returning more than 1 order in 1 parcel may
delay your refund.
Using your own method of return, refunds will only be processed once the items
have arrived to our warehouse. If your items don’t make it back to us, you’ll
need to open a dispute with the carrier. You may be liable for import VAT
(normally applied to goods over £15) and pay a custom duty charge (if your order
value is over £135).
I DON'T HAVE THE INVOICE FROM MY PARCEL, CAN I RETURN?
We've gone paperless! You can generate a returns label from our website, attach
it to your parcel and then send it back to us. We have printer-less options too
if you don’t have a printer!
Ready to Return? click here
I AM OUTSIDE OF THE RETURNS POLICY, CAN I RETURN?
You've got 28 days to send something back to us from the day you receive it.
Unfortunately we cannot accept returns after this time.
Ready to Return? Click here
I DON'T HAVE THE ORIGINAL PACKAGING, CAN I RETURN?
CAN I RETURN MORE THAN ONE ORDER?
DISPUTED DELIVERY - NEED A QUICK ANSWER?
WHERE IS MY ORDER?
TRACK YOUR ORDER HERE
Your order number will be on your dispatch email, parcels can only be tracked
after they've been dispatched.
Deliveries are made between 8am and 9pm. On the rare occasion deliveries are
delayed due to unforeseen circumstances, most arrive the following day. Need
help? Ask our virtual agent Layla for an instant answer or contact us here
WHY IS MY ORDER LATE?
DO YOU REFUND THE DELIVERY CHARGE?
We'll refund your delivery charge if you return all of the items from the order
and cancel your contract with us within 14 days for any countries within the
EEA. You can cancel your contract here. If you decide to keep one of the items,
you need to pay for delivery. We don't refund delivery charge for those
countries listed outside of the EEA.
MY TRACKING IS SHOWING THAT MY PARCEL IS BEING RETURNED TO SENDER
The carrier has been unable to deliver your parcel to you (you may not have been
in or they might not have been able to gain access to your property). If your
tracking is showing as being returned to us, you can wait for your parcel to
come back and we will give you a refund when it does. A typical refund will take
up to 21 days, that’s 14 days for the parcel to arrive back at our warehouse and
us processing with up to 7 days for it to make its way through the banking
system.
If the carrier was unable to deliver this time it may be worth checking out the
carriers app, many of our carrier will allow you to add instructions for the
driver or a preferred safe place / neighbour for your parcel to be left with if
you're not in. We also have other delivery options such as click & collect and
locker collection which may be more suitable for future deliveries.
DELIVERY OPTIONS & TIMES
Delivery option Delivery times Delivery cost UK Standard Delivery Up to 5
working days £3.99 per order UK Next Day Delivery Order before 11:00pm £5.99 per
order DPD Precise Delivery Select your preferred day and DPD will send you a 1hr
delivery window £5.99 per order Hermes Standard Parcel Collection Up to 5
working days £3.99 per order Hermes Next Day Parcel Collection Arriving in shops
between 12pm and 5pm if ordered before 11:00pm £5.99 per order Inpost Next Day
Locker Collection Collection next day if ordered before 11:00pm, Sunday to
Friday. Orders placed on Saturday will be delivered Monday. £5.99 per order
Please note: postcode restrictions apply, for more details click here.
We will get this fixed for you ASAP
Please send us an email with the following information:
* Your name
* Order number
* Product name and code of the item ordered
* Product name and code of the item received
* Picture of the incorrect item and a description of the incorrect item
received
You won’t be able to attach an image of the incorrect item just yet but make
sure you have one ready for when you receive a reply from us. Please wait
until you’ve spoken to our Customer Care team before you return anything so
we can make sure we get the correct item to you as quickly as possible.
ORDER - NEED A QUICK ANSWER?
WHERE IS MY ORDER?
TRACK YOUR ORDER HERE
Your order number will be on your dispatch email, parcels can only be tracked
after they've been dispatched.
Deliveries are made between 8am and 9pm. On the rare occasion deliveries are
delayed due to unforeseen circumstances, most arrive the following day. Need
help? Ask our virtual agent Layla for an instant answer or contact us here
WHY IS MY ORDER LATE?
MISSING ITEMS FROM MY ORDER?
Sorry an item's missing; please double check it's on your order confirmation,
check your emails (including junk/spam) to see if you've been sent an email
about it going out of stock or your order could be arriving in more than one
parcel. If none of these apply and your expected delivery date has passed, then
please head over to our Contact Us section within 14 days of your order being
delivered and we will sort it for you.
WHY WAS MY ORDER CANCELLED?
CAN I CANCEL OR EDIT MY ORDER?
As soon as you place your order, we’re on it – we know you need it fast!
Unfortunately this means we will be unable to make any changes as it’s already
being processed at the warehouse (literally within seconds!). You’ll need to
place another order or return any unwanted items.
RETURN NOT REFUNDED - NEED A QUICK ANSWER?
I CAN'T SEE THE REFUND ON MY BANK STATEMENT?
We will get this fixed for you ASAP just head over to our Contact Us section.
When you message, please include the following information:
* Your name
* Order number
* Product name and code of the item ordered
* Product name and code of the item received
* Picture of the incorrect item and a description of the incorrect item
received
You won’t be able to attach an image of the incorrect item just yet but make
sure you have one ready for when you receive a reply from us. Please wait until
you’ve spoken to our Customer Care team before you return anything to us so we
can make sure we get the correct item to you as quickly as possible.
HAVE YOU RECEIVED MY RETURNED ITEMS?
We've gone paperless! You'll no longer receive a delivery note in your parcel.
RETURNS
UK returns are FREE using the returns portal; you have 28 days, from the day you
receive it, to send something back. You can return via the returns portal, by
clicking the link below.
For International returns you will need to pay for your return, you will need to
get your returns label via the portal. Please use the address label provided,
any handwritten address labels will cause delays with your refund and may mean
you need to pay import VAT and a customs duty charge.
START A RETURN
* 1
Repack your items. No packaging, no problem! Just pop your items in something
non see-through, sealable & waterproof.
* 2
Login to our returns portal. You will need your order number and email/last 4
digits of your phone number.
* 3
Select your preferred return option (Print returns label at home or in store
options). Once you have processed your return in the portal you're ready to
post it off.
* 4
You'll get an email once we receive your returned item.
Good to know...
Returns via the portal are fully tracked. You don’t need to remember to keep
your proof of postage – it’s all digital!
For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics,
pierced jewellery, swimwear or lingerie, if the seal has been broken or is no
longer in place. Items must be unworn and unwashed with the original labels
attached. This does not affect your statutory rights.
If you’ve received an item that’s not in perfect condition please head over to
our Contact Us section so we can get this fixed for you.
Please keep your orders separate, as returning more than 1 order in 1 parcel may
delay your refund.
Using your own method of return, refunds will only be processed once the items
have arrived to our warehouse. If your items don’t make it back to us, you’ll
need to open a dispute with the carrier. You may be liable for import VAT
(normally applied to goods over £15) and pay a custom duty charge (if your order
value is over £135).
DO YOU REFUND THE DELIVERY CHARGE?
We are a very fast paced fashion retailer and keeping up with latest trends is
our bag. This sometimes means our best selling items can go out of stock and we
don’t usually plan on bringing them back in. Why not take a look at our New In
section here to see if something catches your eye.
Our customer service team won't know if a product is coming back in or not.
REFUNDS
Unfortunately we don't offer an exchange facility. Simply return your item(s)
and reorder for a replacement. Your refund will be processed once we've received
your unwanted items.
RETURNS EXEMPTIONS
As soon as you place your order, we’re on it – we know you need it fast!
Unfortunately this means we will be unable to make any changes as it’s already
being processed at the warehouse (literally within seconds!). You’ll need to
place another order or return any unwanted items.
ACCOUNT QUERY - NEED A QUICK ANSWER?
HOW DO I CHANGE MY EMAIL ADDRESS?
For customer account security we do not allow change of email address, if you
need to use an alternative email address please create a new account.
HOW DO I CHANGE MY DELIVERY ADDRESS?
Log in your account, select "addresses" and you can either add a new one or edit
an existing one. We are unable to amend the delivery address on an order which
has already been placed
HOW DO I CHANGE MY CONTACT PREFERENCES?
You can choose how you want us to contact you about things we think you'd like
to hear about. If you don't want to hear about great new offers, just simply log
into your account, click on contact preferences and don't tick anything!
HOW DO I CHANGE MY PASSWORD?
If you know your password its simple! Log into your account using your current
password, then under the account information section, you have the option to
change your password. If you've forgotten your password, at the account log in
page select the forgotten password option and follow the steps to reset. If that
doesn't work, please get in touch by going to the 'contact us' tab on this page.
HOW DO I CHANGE MY PAYMENT DETAILS?
Log into your account, select payment details and either add, delete or edit
your payment options.
PAYMENT - NEED A QUICK ANSWER?
PROMOTIONS & DISCOUNTS
We often have promos running on our website, please remember to apply the promo
when at the checkout and to enter any promo code exactly as displayed on the
website.
If you're having issues applying a promo to your order, these are some of the
things to check:
* -Is there a time limit to the promo? Some of our promos have time limits,
your order must be placed before the promo ends to be applied to your order.
* -Only one code can be used per order, if you already have a promo applied
then we wont be able to apply another to the same order.
* -Check for any exclusions, some of our promos exclude products from some
categories on our website.
* -If you're using a delivery promo make sure you have selected the correct
delivery method for the promo to work.
HOW DO I USE A GIFT VOUCHER?
APPLE PAY
HOW CAN I PAY FOR MY ORDER?
Payment options
We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro,
Electron, American Express, Discover and Diners. We also accept PayPal, Apple
Pay (iOS only), Klarna (not available on the app), Clearpay, Zippay, Giftcards
and prepaid debit cards.
Please note: All payments must be made online when placing your order. We do not
have the ability to place an order on your behalf. Discover & Diners payment
methods do not apply on the app.
When you reach the final billing page and submit your order, we will immediately
contact your bank or card issuer for authorisation to take payment from your
account.
Gift Vouchers
If you've been gifted a boohoo voucher/gift certificate, then yes we accept
those, can you imagine if we didn't!
APPLE PAY – FAQ
Yay for Apple Pay! You can now pay for your boohoo orders with Apple Pay using a
Visa, Mastercard or American Express Card on all devices which support Apple
Pay*.
How to Pay:
It’s simple! Make sure you have Apple Pay set up on your device. Then, all you
need to do is add the items to your basket, choose your preferred delivery
option and then when you reach checkout, select the Apple Pay option as your
payment method.
Once you’re happy with your order tap the Touch ID** or glance at your iPhone
for Face ID and pay!
Once the order has successfully gone through you will then be sent an order
confirmation email.
Please note, you won't be able to select Apple Pay if you've applied a gift
voucher.
*If you are using Apple Pay on a Mac device, this payment option will only be
available on Safari whilst using the Mac OS Sierra operating system.
**If you have a Mac with Touch Bar, you will be able to verify your payment
using the Touch ID sensor on your MacBook Pro keyboard. If not, you will need to
make sure your phone or Apple watch is nearby in order to verify them remotely.
Pay In 3 Payments
Shop now and pay later in three equal payments that let you spread the cost of
your purchase, with no added charges.
Pay nothing extra. Three equal payments are automatically collected every 30
days from your debit or credit card. The total amount charged to your card is no
greater than if you simply paid for the entire purchase up front (provided the
agreed payment schedule is followed). Pretty great, huh!
All you need is:
An UK bank account
To be over 18 years of age
A UK residents address
For a full list of FAQs please click here
Please spend responsibly. Borrowing more than you can afford could seriously
affect your financial status. Make sure you can afford your monthly repayments
on time. For any more info just click here as Klarna are right on hand for quick
and simple, self service solutions.
boohoo acts as an introducer and not a lender of unregulated credit products
provided [exclusively] by Klarna Bank AB (publ). Credit is only available to
permanent UK residents aged 18+, subject to status, terms and conditions apply.
Please note that the following products are not regulated by the FCA: [Pay in 30
days and Pay in 3 instalments]
Customer Service
For customer service queries you can contact the Klarna customer service team
here
See here for further information about Klarna.
Shop Now. Wear Now. Pay It In 4
Pay for your purchases over 4 automatic fortnightly installments.
Pay nothing extra. If you make repayments on time, you'll only ever pay the
price of the item you've purchased. The only fees that may apply are late fees
for missed payments.
Select Clearpay as your payment method at checkout.
All you need is:
1. A UK credit or debit card
2. To be over 18 years of age
3. A UK residents address
4.
Customer Services
Clearpay Customer inquiries will be addressed by the Customer Support team
here:help.clearpay.com
For a full list of FAQs please click here
Clearpay lends you a fixed amount of credit to allow you to pay for your
purchase over 4 instalments, due every two weeks. To be eligible for credit from
Clearpay, you must be a permanent UK resident (excl Channel Islands), aged 18+.
Further eligibility criteria and T&Cs' apply.
Clearpay Finance Ltd. Make sure you can make your repayments on time by each due
date to avoid late fees. Not paying on time will lead to a late fee of £6 and,
if your order is worth more than £24, a further late fee of £6 if it is still
overdue after 7 days. The total amount of late fees you may be charged will
depend on your order value. If you fail to pay on time, your Clearpay debt may
be passed to a debt collection agency and this may affect your ability to use
Clearpay in future.
We encourage you to use Clearpay responsibly.
Get it now. Pay it in 6. Interest free. Easy.
Pay for your purchases over 6 automatic weekly payments on the day of your
choice, interest free.
Pay nothing extra. If you make repayments on time, you'll only ever pay the
price of the item you've purchased. The only fees that may apply are late fees
for missed payments.
Simply select Laybuy as your payment method at checkout.
All you need is:
1. A UK credit or debit card
2. To be over 18 years of age
3. A UK residents address
For a full list of FAQs please click here
Please see here for Laybuy Terms and Conditions.
PAY IN 4 PAYMENTS
Select Zip at checkout to create your Zip account. Pay 25% today and get your
goods straight away. Pay the rest over 3 fortnightly payments.
All you need is:
To be over 18 years of age + living in the UK
To have a UK issued debit card
To have a good credit history
For a full list of FAQs please click here
Customer Service
For customer service queries you can contact the Zip customer service team here
See here for the Zip Terms and Conditions.
GIFT VOUCHER NOT WORKING
PREMIER - NEED A QUICK ANSWER?
ABOUT PREMIER
Our Premier delivery service gives you unlimited next day or standard delivery
for a whole year for a one off payment. To take advantage add to bag (like you
would a product) and the discount will be automatically applied at checkout when
selecting the next day or standard delivery options, this includes Click and
Collect services as well. You will then receive unlimited FREE delivery and our
standard FREE returns on your orders with no minimum spend for a whole year,
just don’t forget to select the next day or standard delivery options!
Premier customers will also receive exclusive offers and promotions via email.
CHECK YOUR ELIGIBILITY FOR PREMIER
Enter your Postcode
Search
Your postcode is eligible for Premier delivery
Premier delivery is not available
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MISSING ITEM - NEED A QUICK ANSWER?
MISSING ITEM(S) FROM MY ORDER
Sorry an item's missing; please double check it's on your order confirmation,
check your emails (including junk/spam) to see if you've been sent an email
about it going out of stock or your order could be arriving in more than one
parcel. If none of these apply and your expected delivery date has passed, then
please head over to our Contact Us section within 14 days of your order being
delivered and we will sort it for you.
WHY WAS MY ORDER CANCELLED?
CAN I CANCEL OR EDIT MY ORDER?
As soon as you place your order, we’re on it – we know you need it fast!
Unfortunately this means we will be unable to make any changes as it’s already
being processed at the warehouse (literally within seconds!). You’ll need to
place another order or return any unwanted items.
ITEM OUT OF STOCK
We are a very fast paced fashion retailer and keeping up with latest trends is
our bag. This sometimes means our best selling items can go out of stock and we
don’t usually plan on bringing them back in. Why not take a look at our New In
section here to see if something catches your eye.
Our customer service team won't know if a product is coming back in or not.
I RECEIEVED A FAULTY ITEM, WHAT DO I DO?
We will get this fixed for you ASAP just head over to our Contact Us section.
When you message, please include the following information:
* Your name
* Order number
* Product name and code of the item ordered
* Product name and code of the item received
* Picture of the incorrect item and a description of the incorrect item
received
You won’t be able to attach an image of the incorrect item just yet but make
sure you have one ready for when you receive a reply from us. Please wait until
you’ve spoken to our Customer Care team before you return anything to us so we
can make sure we get the correct item to you as quickly as possible.
NEED A QUICK ANSWER?
WHERE IS MY ORDER?
TRACK YOUR ORDER HERE
Your order number will be on your dispatch email, parcels can only be tracked
after they've been dispatched.
Deliveries are made between 8am and 9pm. On the rare occasion deliveries are
delayed due to unforeseen circumstances, most arrive the following day. Need
help? Ask our virtual agent Layla for an instant answer or contact us here
HOW DO I RETURN?
We've gone paperless! You'll no longer receive a delivery note in your parcel.
RETURNS
UK returns are FREE using the returns portal; you have 28 days, from the day you
receive it, to send something back. You can return via the returns portal, by
clicking the link below.
For International returns you will need to pay for your return, you will need to
get your returns label via the portal. Please use the address label provided,
any handwritten address labels will cause delays with your refund and may mean
you need to pay import VAT and a customs duty charge.
START A RETURN
* 1
Repack your items. No packaging, no problem! Just pop your items in something
non see-through, sealable & waterproof.
* 2
Login to our returns portal. You will need your order number and email/last 4
digits of your phone number.
* 3
Select your preferred return option (Print returns label at home or in store
options). Once you have processed your return in the portal you're ready to
post it off.
* 4
You'll get an email once we receive your returned item.
Good to know...
Returns via the portal are fully tracked. You don’t need to remember to keep
your proof of postage – it’s all digital!
For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics,
pierced jewellery, swimwear or lingerie, if the seal has been broken or is no
longer in place. Items must be unworn and unwashed with the original labels
attached. This does not affect your statutory rights.
If you’ve received an item that’s not in perfect condition please head over to
our Contact Us section so we can get this fixed for you.
Please keep your orders separate, as returning more than 1 order in 1 parcel may
delay your refund.
Using your own method of return, refunds will only be processed once the items
have arrived to our warehouse. If your items don’t make it back to us, you’ll
need to open a dispute with the carrier. You may be liable for import VAT
(normally applied to goods over £15) and pay a custom duty charge (if your order
value is over £135).
WHEN WILL I RECEIVE MY REFUND?
Please note we've extended our returns to 28 days so a typical refund may take
longer than usual.
A typical refund will take up to 21 days, that’s 14 days you returning and us
processing it, with up to 7 days for it to make its way through the banking
system.
If you paid for your order with a gift card, store credit or a voucher, a
replacement to the value of the refund will be issued.
We’ll be sure to keep you updated and send you an email as soon as your parcel
arrives back at our warehouse, and again when we have processed your refund.
CAN I CANCEL OR EDIT MY ORDER?
As soon as you place your order, we’re on it – we know you need it fast!
Unfortunately this means we will be unable to make any changes as it’s already
being processed at the warehouse (literally within seconds!). You’ll need to
place another order or return any unwanted items.
I HAVE RECEIVED A FAULTY ITEM, WHAT DO I DO?
We will get this fixed for you ASAP just head over to our Contact Us section.
When you message, please include the following information:
* Your name
* Order number
* Product name and code of the item ordered
* Product name and code of the item received
* Picture of the incorrect item and a description of the incorrect item
received
You won’t be able to attach an image of the incorrect item just yet but make
sure you have one ready for when you receive a reply from us. Please wait until
you’ve spoken to our Customer Care team before you return anything to us so we
can make sure we get the correct item to you as quickly as possible.
FAULTY ITEM - NEED A QUICK ANSWER?
I RECEIEVED A FAULTY ITEM, WHAT DO I DO?
We will get this fixed for you ASAP just head over to our Contact Us section.
When you message, please include the following information:
* Your name
* Order number
* Product name and code of the item ordered
* Product name and code of the item received
* Picture of the incorrect item and a description of the incorrect item
received
You won’t be able to attach an image of the incorrect item just yet but make
sure you have one ready for when you receive a reply from us. Please wait until
you’ve spoken to our Customer Care team before you return anything to us so we
can make sure we get the correct item to you as quickly as possible.
HOW DO I RETURN?
We've gone paperless! You'll no longer receive a delivery note in your parcel.
RETURNS
UK returns are FREE using the returns portal; you have 28 days, from the day you
receive it, to send something back. You can return via the returns portal, by
clicking the link below.
For International returns you will need to pay for your return, you will need to
get your returns label via the portal. Please use the address label provided,
any handwritten address labels will cause delays with your refund and may mean
you need to pay import VAT and a customs duty charge.
START A RETURN
* 1
Repack your items. No packaging, no problem! Just pop your items in something
non see-through, sealable & waterproof.
* 2
Login to our returns portal. You will need your order number and email/last 4
digits of your phone number.
* 3
Select your preferred return option (Print returns label at home or in store
options). Once you have processed your return in the portal you're ready to
post it off.
* 4
You'll get an email once we receive your returned item.
Good to know...
Returns via the portal are fully tracked. You don’t need to remember to keep
your proof of postage – it’s all digital!
For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics,
pierced jewellery, swimwear or lingerie, if the seal has been broken or is no
longer in place. Items must be unworn and unwashed with the original labels
attached. This does not affect your statutory rights.
If you’ve received an item that’s not in perfect condition please head over to
our Contact Us section so we can get this fixed for you.
Please keep your orders separate, as returning more than 1 order in 1 parcel may
delay your refund.
Using your own method of return, refunds will only be processed once the items
have arrived to our warehouse. If your items don’t make it back to us, you’ll
need to open a dispute with the carrier. You may be liable for import VAT
(normally applied to goods over £15) and pay a custom duty charge (if your order
value is over £135).
ITEM OUT OF STOCK
We are a very fast paced fashion retailer and keeping up with latest trends is
our bag. This sometimes means our best selling items can go out of stock and we
don’t usually plan on bringing them back in. Why not take a look at our New In
section here to see if something catches your eye.
Our customer service team won't know if a product is coming back in or not.
CAN I EXCHANGE AN ORDER?
Unfortunately we don't offer an exchange facility. Simply return your item(s)
and reorder for a replacement. Your refund will be processed once we've received
your unwanted items.
CAN I CANCEL OR EDIT MY ORDER?
As soon as you place your order, we’re on it – we know you need it fast!
Unfortunately this means we will be unable to make any changes as it’s already
being processed at the warehouse (literally within seconds!). You’ll need to
place another order or return any unwanted items.
Still need to contact us?
Order № (optional):
Order № (optional)
Find Order
* Your Name:
* Email Address:
* Confirm Email Address:
* Your Message Here:
Send
(Sorry, we don't have a phone number)
Legal & Data Protection
LEGAL & DATA PROTECTION
YOUR DATA
We have updated our privacy notice to ensure we’re complying with new changes in
data protection law. You can find out more about your rights, choices and how we
use your information in our new Privacy Notice.
These rights include the ability to control your marketing preferences. You can
tell us you no longer wish to continue receiving marketing information from us
at any time. If you would like to update your contact preferences you can do
this by logging into My Account and editing your ‘Contact Preferences’. If
you’ve forgotten your password, at the account log in page select the forgotten
password option and follow the steps to reset. If that doesn't work, please get
in touch by going to the 'contact us' tab on this page.
If you don’t have an account you can also unsubscribe or ‘opt-out’ by using the
unsubscribe button and following the link included in the footer of any
marketing emails.
Please allow up to a week for this to be processed. If you have any other
queries in relation to how your data is managed you can contact our Data
Protection Officer at DPO@boohoo.com.
TERMS & CONDITIONS
IMPORTANT LEGAL NOTICE
These are the legal terms and conditions under which We supply the products
(“Products”) listed on our website www.boohoo.com (“our site”) to you. Please
read these terms and conditions carefully before ordering any Products from our
site. Using our site indicates that you accept these terms and conditions
together with our Privacy Notice here and Terms of Use here, regardless of
whether or not you choose to register with us. If you do not accept these terms
and conditions, our Privacy Notice here or our Terms of Use here, do not use our
site.
1. INFORMATION ABOUT US
1. www.boohoo.com is operated by Boohoo.com UK Limited (“We”). We are a company
registered in England and Wales under company number 05723154 and with our
registered office at 49/51 Dale Street, Manchester, England M1 2HF. Our UK
VAT number is 185 4874 61. Our email address is customerservices@boohoo.com.
2. SERVICE AVAILABILITY
1. Some restrictions are placed on the extent to which We accept orders from
specific countries. These restrictions can be found on our “Deliveries” page
here.
3. YOUR STATUS
1. You may only purchase Products from us if:
1. you are legally capable of entering into a binding contract with us (for
example, in England and Wales you must be at least 18 years old);
2. you are an authorised user of the credit or debit card or payment account
(ie Paypal, Afterpay or Laybuy) used to pay for your order; and,
3. are resident in a country that we deliver to (please see our “Deliveries”
page here for further information).
4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
1. Once you have placed your order, you should receive an e-mail from us
acknowledging that We have received your order (but please contact us if you
do not receive this e-mail). Please note this does not mean that your order
has been accepted. All orders are subject to availability and acceptance by
us (which We may refuse for any reason).
2. After you submit your order, we immediately contact your bank or card issuer
for authorisation to take payment from your account. We will not process
your order until payment has been received in full. If we accept your order
We will confirm this to you by sending you a further e-mail confirming the
Product is being processed ready for dispatch at which point the contract
between us ("Contract") will be formed.
3. As soon as you place your order, we start to process your order which means
you will not be able to change it before delivery, but you may be able to
return your Products under clause 8 of these terms and conditions or under
our Returns Policy.
4. From time to time We may make minor changes to a Product to reflect changes
in relevant laws and regulatory requirements.
5. These terms and conditions, and any Contract between us, are only in the
English language. Please note that We may not necessarily keep a copy of
your Contract. You should keep a copy of these terms and conditions and your
order for future reference.
5. DELIVERY
1. Your order will be fulfilled by the delivery date set out in the Dispatch
Confirmation or, if no delivery date is specified, then as soon as
reasonably possible (depending on the delivery service you have selected).
In any event, delivery will take place no more than 30 days after the day
your Contract is entered into.
2. If no one is available at your address to take delivery and the Products
cannot be posted through your letterbox or left in a safe place, after three
failed attempts, we may end the Contract and clause 13 will apply.
3. Delivery of your order will be complete when We deliver the Products to the
address you gave us and the Products will be your responsibility from that
time.
4. You will own the Products once We have received payment in full.
5. The images of the Products on our site and in our other advertising
materials are for illustrative purposes only. Your Products may vary
slightly from those images. Although We have made every effort to display
and print the colours of the Products accurately, We cannot guarantee that
your computer's display of the pictures, or the pictures in our other
advertising materials, accurately reflect the colours of the Products that
will be delivered to you.
6. Please note postcode restrictions apply. Check your eligibility here.
7. Working Days excludes Sunday and Bank Holidays
8. If you wish to dispute delivery of your order, you have 28 days starting
from the day that the tracking status for you order is updated by the
carrier as fulfilled (i.e. updated as delivered to the address set out in
the Dispatch Confirmation). We reserve the right to request evidence, before
issuing any refund of the price paid and/or any associated delivery costs.
6. INTERNATIONAL DELIVERY
If you order Products from us for delivery to a destination outside the UK:
1. your order may be subject to import duties and taxes which are applied when
it reaches the delivery destination. Please note that We have no control over
these charges and We cannot predict their amount. You will be responsible for
payment of any such import duties and taxes. Please contact your local
customs office for further information before placing your order. We will not
be liable or responsible if you do not pay any such import duties or taxes;
2. you must comply with all applicable laws and regulations of the country for
which the Products are destined. We will not be liable or responsible if you
break any such law; and
3. if you return any Products to us from a destination outside the UK, please
ensure that the return parcel is marked clearly with the wording “Return to
supplier” or wording having similar effect.
7. PRICE AND PAYMENT
1. The price payable for the Products shall be as shown on our site in pounds
sterling (GBP), although please see clauses 7.5 and 7.6 for what happens if
We discover an error in the price of any Product you order. Prices
advertised on our site include UK VAT at the relevant rate chargeable for
the time being, but exclude delivery charges which are payable in addition
and shown separately during the checkout process.
2. We can change the prices on our site at any time without notice, but changes
will not affect orders which We have already accepted. However, if the rate
of VAT changes after the date of your order, We will adjust the rate of VAT
you pay unless you have already paid for the Products in full before the
change in VAT takes effect.
3. We accept payment by debit card, credit card, Apple Pay (iOS only), PayPal,
Clearpay, Klarna, Laybuy and Zippay(not available on App). We accept the
following cards: Visa, VISA Electron, Mastercard, Maestro, American Express.
4. You must pay for the Products (including all applicable delivery charges),
and We will charge the card you have chosen to use to pay for your order
once you reach the final billing page and submit your order. We immediately
contact your bank or card issuer for authorisation to take payment from your
account. If you are using Clearpay, such payment will be subject to
additional terms between you and Clearpay, available at
https://www.clearpay.co.uk/en-GB/terms-of-service. For more information
about how Clearpay will handle your personal data see their Privacy Policy,
available here. If you pay using Klarna, such payment will subject to
additional terms between you and Klarna, available at
https://www.klarna.com/uk/terms-and-conditions . See
https://www.klarna.com/uk/customer-service for further information about
Klarna. For more information about how Klarna will handle your personal data
see their Privacy Policy, available at
https://www.klarna.com/uk/privacy-notice. If you are using Laybuy, such
payment will be subject to additional terms between you and Laybuy,
available at https://www.laybuy.com/uk/consumer-terms. For more information
about how Laybuy will handle your personal data see their Privacy Policy,
available here. If you are using Zip, such payment will be subject to
additional terms between you and Zip available at
https://zip.co/uk/terms-conditions/. For more information about how Zip will
handle your personal data see their Privacy Policy, available here.
5. If We accept and process your order where there is a pricing error that is
obvious and unmistakable and which could reasonably have been recognised by
you as a mispricing, We may end the Contract, refund to you any sums you
have paid under the Contract and require the return of any Products provided
to you.
6. If you wish to apply a voucher code to your order, you must enter the
relevant code during the online checkout process. Only one voucher code can
be used per order and additional terms and conditions may apply in respect
of each voucher code. We reserve the right to decline to accept any voucher
code that is invalid for your order or that has expired.
8. YOUR RIGHT TO CANCEL THE CONTRACT (EEA CUSTOMERS ONLY)
1. If you are a consumer in the European Economic Area (“EEA”), you have a
legal right to cancel a Contract if you change your mind until 14 days after
you receive (or someone you nominate receives) the Products, unless the
Products are split into several deliveries over different days in which case
you will have until 14 days after the day you receive (or someone you
nominate receives) the last delivery.
2. If you wish to cancel a Contract under clause 8.1, you just need to
communicate this to us within the timescale set out in clause 8.1. The
easiest way to do this is to contact us by email at
customerservices@boohoo.com or by post at boohoo, PO Box 553, Burnley, BB1
9GD.You may use a copy of the cancellation form available here, but you are
not required to do so.
3. The right to cancel a Contract under clause 8.1 does not apply to cosmetics
and pierced jewellery or on swimwear and lingerie if the hygiene seal is not
in place or has been broken.
4. If you cancel a Contract under clause 8.1 after the Products have been
dispatched to you, you must return them to us. You must send off the
Products within 14 days of telling us that you wish to cancel the Contract.
We will pay the costs of your returns if you use our free returns service in
accordance with the Returns Policy here, but if you do not use this service
in accordance with our instructions then you will be responsible for the
cost of returning Products to us. Please see our Returns Policy here for
further information about how to return Products to us.
9. RETURNS
1. As an alternative to using your rights under clause 8.1, you may wish to
return an item using our free UK returns service. For further information on
returns please see our Returns Policy
2. Where we suspect fraudulent activity, including but not limited to
circumstances where there are suspicious claims relating to orders having
been placed, but not received, or if we suspect that you are returning items
after they have been used or worn, or items returned do not match what you
ordered, we reserve the right to withhold refunds and block your account
(and any associated accounts) from placing orders in future. If this happens
to you and you think we’ve made a mistake, you can Contact Us and we will
discuss the matter with you further
10. YOUR RIGHT FOR A REFUND (EEA CUSTOMERS ONLY)
1. If you are a consumer in the EEA and you cancel your Contract under clause
8.1, We will:
1. refund you the price you paid for the Products. However, please note that
We may reduce your refund to reflect any reduction in the value of the
Products, if this has been caused by your handling them in a way which
would not be permitted in a shop. If We refund you the price paid before
We are able to inspect the Products and later discover you have handled
them in an unacceptable way, you must pay us an appropriate amount; and
2. refund any charges you have paid for delivery of the Products to you,
although the maximum refund for delivery costs will be the least
expensive delivery method We offer to your delivery destination; and
3. make any refunds due to you by the method you used for payment:
2. 14 days after the day on which We receive the Products back from you or, if
earlier, the day on which you provide us with evidence that you have sent
the Products back to us; or
3. 14 days after you inform us of your decision to cancel the Contract
4. Please see our Returns Policy here for more information about returns and
refunds.
11. FAULTY PRODUCTS
1. If you are a consumer, We are under a legal duty to supply Products that are
in conformity with the Contract. Nothing in these terms and conditions will
affect your legal rights in relation to Products that are faulty or
defective.
2. If you consider that any Product We have supplied is faulty or
mis-described, please notify us using the contact details set out in clause
8.2.
3. If you discover that your Product is faulty after 14 days we reserve the
right to request evidence, such as images of the defect, before issuing any
refund of the price paid and/or any associated delivery costs.
12. OUR RIGHTS TO CANCEL THE CONTRACT
1. We may end the Contract at any time by writing to you if:
1. you do not make any payment to us when it is due;
2. you do not, within a reasonable time of us asking for it, provide us with
information that is necessary for us to provide the Products; or
3. you do not, within a reasonable time, allow us to deliver the Products to
you.
2. We may also end the Contract in the circumstances set out in clause 7.5 or
clause 7.6.
3. If We end the Contract in any of the situations set out in clause 13.1, We
will refund any money you have paid in advance for the Products We have not
provided but We may deduct or charge you reasonable compensation for the
costs We will incur as a result of your breaking the Contract.
13. OUR LIABILITY
1. If We fail to comply with these terms and conditions, We are responsible for
loss or damage you suffer that is a foreseeable result of our breach or our
failing to use reasonable care and skill, but We are not responsible for any
loss or damage that is not foreseeable. Loss or damage is foreseeable if
either it is obvious that it will happen or if, at the time the Contract was
made, both We and you knew it might happen.
2. We only supply the Products for domestic and private use. If you use the
Products for any commercial, business or resale purpose, We will have no
liability to you for any loss of profit, loss of business, loss of
anticipated savings, business interruption or loss of business opportunity.
3. We do not in any way exclude or limit our liability for death or personal
injury caused by our negligence, fraud or fraudulent misrepresentation or
any matter for which We may not exclude or limit our liability under any
applicable law.
14. EVENTS OUTSIDE OUR CONTROL
1. We will not be liable or responsible for any failure to perform, or delay in
performance of, any of our obligations under a Contract that is caused by an
Event Outside Our Control. An Event Outside Our Control means any act,
event, omission or accident beyond our reasonable control.
2. If an Event Outside Our Control takes place that affects the performance of
our obligations under a Contract, We will contact you as soon as reasonably
possible to notify you and our obligations under the Contract will be
suspended and the time for performance of our obligations will be extended
for the duration of the Event Outside Our Control. Where the Event Outside
Our Control affects our delivery of Products to you, We will arrange a new
delivery date with you after the Event Outside Our Control is over.
3. You may cancel a Contract affected by an Event Outside Our Control if there
is a risk of substantial delay. To cancel a Contract under this clause 14
please contact us using the details set out in clause 8.2.
15. INTELLECTUAL PROPERTY RIGHTS
1. All and any Intellectual Property Rights in the Products shall be owned by
us or our licensors. All such rights are reserved.
16. OTHER IMPORTANT TERMS
1. Nothing in these terms and conditions shall affect your rights as a
consumer under the applicable law in the jurisdiction in which you are
resident.
2. If We have to contact you, We will do so by in writing or telephone, using
the contact details you provided to us in your order, unless you have asked
us to contact you by any other means. When We refer in these terms and
conditions to “in writing”, this includes e-mail.
3. We may change these terms and conditions from time to time. The terms and
conditions that apply to your Contract will be those that are displayed on
our site when you place your order.
4. We may transfer our rights and obligations under the Contract to another
organisation. We will tell you in writing if this happens and We will
ensure that the transfer will not affect your rights under the Contract.
5. You may only transfer your rights or your obligations under these Terms to
another person if We agree in writing.
6. The Contract is between you and us. No other person shall have any rights
to enforce any of its terms.
7. Each of the paragraphs of these terms and conditions operates separately.
If any court or relevant authority decides that any of them are unlawful or
unenforceable, the remaining paragraphs will remain in full force and
effect.
8. If We fail to insist that you perform any of your obligations under these
terms and conditions, or if We do not enforce our rights against you, or if
We delay in doing so, that will not mean that We have waived our rights
against you and will not mean that you do not have to comply with those
obligations. If We do waive a default by you, We will only do so in
writing, and that will not mean that We will automatically waive any later
default by you.
9. Please note that these terms and conditions are governed by English law. If
you are a consumer, this means a Contract for the purchase of Products and
any dispute or claim arising out of or in connection with it will be
governed by English law, except that if you are not resident in England
then English law shall apply only to the extent that it does not override
any mandatory laws of the country in which you have your usual place of
residence.
10. In respect of any dispute or claim relating to a Contract, if you are a
consumer you and We both submit to the non-exclusive jurisdiction of the
courts of England and Wales, but nothing in this clause shall limit your
legal rights to bring actions against us or to require proceedings to take
place in the country in which you have your usual place of residence. If
you are not a consumer, you and We both submit to the exclusive
jurisdiction of the courts of England and Wales.
17. AFTER-SALES SERVICE
1. Questions, comments or requests regarding these terms and conditions or our
Products should be addressed to customerservices@boohoo.com.
2. If you have any complaints these should be addressed to boohoo by email to
customerservices@boohoo.com.
3. If you are not satisfied with how We have handled any complaint, you may
wish to request that the complaint be referred for alternative dispute
resolution (where an independent body considers the facts of the dispute and
seeks to resolve it without you having to go to court). Disputes may be
submitted for online resolution to the European Commission Online Dispute
Resolution platform, which can be found here.
18. BOOHOO PREMIER – ANNUAL SUBSCRIPTION FOR UNLIMITED FREE DELIVERY
1. Membership – Boohoo Premier is valid for 12 months and is only available to
individuals residing in the UK. To purchase Boohoo Premier click here
2. Boohoo Account - you must have a registered Boohoo customer account and be
logged in to your customer account to use Boohoo Premier.
3. Availability - Boohoo Premier is available for delivery to UK addresses.
Please note postcode restrictions apply. Check your eligibility here.
4. The service in the following areas may take 3 – 5 working days: Channel
Islands, Highlands & Islands of Scotland, Shetlands.
5. Orders – you must place your order in accordance with Boohoo’s Next Day
Delivery timescales.
6. Delivery - Boohoo reserves the right to alter the delivery service valid in
this promotion at any time; in this case you will be offered the delivery
service available at that time free of charge.
7. Exclusions - The UK Next Day Evening Delivery service (10pm to midnight) is
expressly excluded from Boohoo Premier. - Thursday 26th November 2020 to
Wednesday 2nd December 2020 boohoo Premier Next Day Delivery service will
be unavailable.
8. Terms & Conditions – You are responsible for using Boohoo Premier in
accordance with the terms and conditions. Any breach will result in
termination of your membership and no refund will be given. Boohoo reserves
the right to accept or refuse membership and to change any terms and
conditions at its discretion. Boohoo will inform you of any significant
changes to these terms and conditions. All other applicable Boohoo terms
and conditions apply.
9. Personal use only - Boohoo Premier is for personal use only.
10. Delay outside of our control - Boohoo will not be held responsible for any
delay or failure to comply with our obligations if the delay or failure
arises from any cause which is beyond Boohoo’s reasonable control.
11. Termination - We may decide to terminate your Boohoo Premier account and
you will be given a prorated refund based on the number of whole months
remaining in your membership. We will not give any refund for termination
related to conduct that we determine, in our discretion, violates these
terms or any applicable law, involves fraud or misuse, or is harmful to
Boohoo’s interests or another user.
19. PROMOTION TERMS AND CONDITIONS
1. Official boohoo promotion codes entitle you to an offer on your online order
from www.boohoo.com. To utilise your promotion code, click the "redeem a
promotion code" button on the order summary page and enter the specific
code. Please note, promotion codes can only be used once per transaction and
cannot be used in conjunction with any other promotion or offer. Promotion
codes are territory specific, remain our property, are not transferable and
are not valid for the purchase of gift cards or gift vouchers. There is no
cash alternative. Promotion codes and related offers are not open to
employees of boohoo.com and we reserve the right to withdraw them and refuse
or restrict any order at any time. Promotion codes are only valid on
boohoo.com for payments made by residents of the United Kingdom and Ireland
in Sterling, where enabled, Euros, US or Australian dollars. Payment by
Euros, US or Australian dollars can be enabled by selecting the appropriate
flag in the dropdown currency selection menu in the top right-hand corner on
the homepage.
20. GIFT CARD TERMS AND CONDITIONS
By purchasing, using, or accepting a Boohoo e-gift card (e-gift card) or
physical gift card in selected stores (store gift card) (each being a Gift Card
and, together or in any combination, the Gift Cards), you agree to enter into a
contract with Boohoo and to be bound by these Terms and Conditions together with
our Privacy Policy and Terms of Use and our website Terms and Conditions which
are incorporated into these Terms and Conditions. Please read them carefully
before purchasing, using or accepting a Gift Card. By purchasing, using or
accepting a Gift Card, you accept that your contract with us for the Gift Card
will be governed by these Terms and Conditions together with our Privacy Policy
and Terms of Use and our website Terms and Conditions.
Boohoo / we / our means boohoo.com UK Limited. We are a limited company
registered in England and Wales under company number 05723154 and with our
registered office at 49/51 Dale Street, Manchester, England M1 2HF. Our UK VAT
number is 185 4874 61.
Our Gift Cards are managed by Jigsaw Business Solutions Ltd (which is a limited
company incorporated in England and Wales under company number 08663917)
(Jigsaw). We may use Jigsaw and other third parties to perform any or all of our
responsibilities relating to your Gift Card.
You / your means only the person who has purchased the Gift Card from us or in
selected stores. If you nominate another person to receive and use your Gift
Card, you are authorising that person to use your Gift Card and any balance on
your Gift Card.
Gift Cards are not cheque guarantee, credit, charge cards, e-money or regulated
payment instruments. Please note that Gift Cards are not regulated as payment
instruments under the Payment Services Regulations 2017 and amounts on them are
not electronic money under the Electronic Money Regulations 2011. Accordingly,
rights and protections under those regulations do not apply and the Financial
Conduct Authority does not supervise this service or the Gift Cards.
PURCHASING AN E-GIFT CARD
You can purchase an e-gift card online at boohoogiftcards.com in the UK only.
You can purchase up to five e-gift cards in any one transaction. E-gift cards
cannot be purchased in conjunction with any other items on boohoo.com in the
same transaction.
E-gift cards may be purchased and activated for a minimum value of £5 and a
maximum value of £500. E-gift cards are only available in GBP. Payment for
e-gift cards is accepted by debit card, credit card and PayPal. You cannot
purchase an e-gift card using another Gift Card.
Payment on boohoogiftcards.com will be taken by a third party company, Stripe,
and will show on your bank statement as “Boohoo Gift Cards”.
PURCHASING A STORE GIFT CARD
You can purchase a store gift card at selected stores in the UK only.
Store gift cards may be purchased and activated, for a minimum value of £15, and
a maximum value of £100. Store gift cards are only available in GBP, and will be
activated at the time of purchase.
Payment for store gift cards will be taken by the selected store from which it
is purchased (or by the third party used by the selected store to process the
payment). .
E-GIFT CARD DELIVERY
Once your e-gift card order has been approved by us and your payment to us has
cleared for the full purchase value of your e-gift card, your e-gift card will
be delivered to the email address you nominate for delivery when completing your
order. The email address you nominate for delivery should be yours or the person
you have nominated to receive and use your e-gift card.
Your e-gift card will not be delivered until your payment to us has cleared for
the full purchase value of your e-gift card.
Provided your payment has cleared, your e-gift card will be delivered to your
nominated email address on the specific date you nominate for delivery when
placing your order. The specific delivery date you nominate for delivery when
placing your order must be within 2 months of the date of your order. If your
payment has not cleared by the specific date you nominate for delivery, your
e-gift card will be delivered after your payment has cleared.
If you do not nominate a specific date for delivery when placing your order,
your e-gift card will be delivered to your nominated email address on the date
of your order, provided your payment has cleared. If your payment has not
cleared on the date of your order, your e-gift card will be delivered after your
payment has cleared.
Boohoo do not accept responsibility for any losses resulting from any e-gift
card being delivered to an incorrect email address due to errors made by you
within your order. You must therefore take extra care when entering details in
your order.
REDEEMING A GIFT CARD
Your Gift Card can only be used to make purchases online at boohoo.com in the
UK. Any purchases made using any amount on your Gift Card by you or any other
person will also be subject to our website Terms and Conditions, Terms of Use
and Privacy Policy. The amount on your Gift Card cannot be used to purchase
items from any of boohoo’s affiliate brands, including boohooman,
prettylittlething, nastygal, misspap, karenmillen, coastfashion, warehouse or
oasis.
To use any amount on your Gift Card, the user will be required to enter the
8-digit PIN which can be found, in relation to e-gift cards, on the delivery
email which is sent to you (or the person you have nominated to receive and use
your e-gift card), or, in relation to store gift cards, on the back of the
physical card. Up to five Gift Cards can be used in any one transaction.
If the entire amount on your Gift Card has not been spent, the remaining balance
will be updated after every transaction and will remain on your Gift Card to use
until expiry.
The amount on your Gift Card can be used towards the purchase amount of items
that are priced higher than the balance of your Gift Card, provided that you or
the user making the transaction also pay the difference for such items using one
of our prescribed payment methods.
EXPIRY
Your Gift Card is valid for 24 months from the day of activation. The day of
activation is the date on which either: (a) the e-gift card is actually
delivered to your nominated email address, or (b) you purchase the store gift
card and it is activated by the selected store from which it is purchased, as
applicable.
Your Gift Card cannot be redeemed or used once it has expired.
CHECK BALANCE
Your e-gift card balance can be checked online here
RETURNING ITEMS PURCHASED WITH AN E-GIFT CARD
If you or the person you have nominated to receive and use your Gift Card have
purchased items with a Gift Card, but then subsequently return the items and are
entitled to a refund for them in accordance with our general website Terms and
Conditions, any money owing by us for the refund will be added to the remaining
balance on the Gift Card (for any purchase amount originally taken from your
Gift Card), or refunded to the other prescribed payment method used to pay us
(for any purchase amount originally taken from another prescribed payment method
other than the Gift Card).
CORRUPTED, DELETED, LOST, STOLEN, DESTROYED, DAMAGED OR USED GIFT CARDS
Boohoo shall not be responsible if a Gift Card is corrupted, deleted, lost,
stolen, destroyed or damaged or used (as applicable) without permission. We
reserve the right to refuse to accept a Gift Card which we deem to have been
duplicated, tampered with, damaged or otherwise suspect has been affected by
fraud.
We cannot be held responsible for e-gift cards that cannot be delivered due to
the recipient’s spam filters, firewalls, capacity of the mailbox, and any other
factors outside our control.
Boohoo is unable to replace Gift Card(s) if lost, stolen, destroyed or damaged.
CANCELLATION OF YOUR E-GIFT CARD
This section is not applicable to a store gift card.
You have the right to cancel your e-gift card within 14 days of your order being
placed at your nominated email address for delivery provided that you give
Boohoo formal written notice of your intention to cancel by contacting our
customer services team at: groupcomplaints@boohoo.com, and provided that you
have not used the funds on your e-gift card. If you decide to exercise your
cancellation right, Boohoo will refund the amount of your e-gift card to the
original payment method used to purchase the e-gift card within 30 days of our
customer services team receiving your written notice of cancellation.
CANCELLATION OF YOUR STORE GIFT CARD
Unless the applicable store’s purchasing terms specifically allow for
cancellation, a gift card purchased in store cannot be cancelled once purchased
except in accordance with your statutory legal rights.
GENERAL
Gift Cards and their balance cannot be returned or refunded, in whole or in
part, except in accordance with your statutory legal rights. Gift Cards and
their balance cannot be resold, exchanged for cash or transferred for any value
by you or anyone else other than for purchasing items from boohoo.com in the UK
only. No cash change will be given on purchases made using a Gift Card.
We reserve the right to cancel any order for your e-gift card and refund any
monies you have paid to us if we discover any pricing or other errors in
relation to the order prior to the time of dispatch. We will contact you in
these circumstances and will give you the opportunity to place a new order. Your
refund will be processed within 5 working days.
We reserve the right to cancel any order made using any balance on your Gift
Card and will refund any monies redeemed and paid to us from your Gift Card back
to a new e-eift Card if we discover any pricing or other errors in relation to
the order prior to the time of dispatch. We will contact you in these
circumstances and will give you the opportunity to place a new order using a new
e-gift card. Your refund will be processed within 5 working days.
We reserve the right to terminate your order for your e-gift card, if we believe
you have breached any of these Terms and Conditions or if we suspect fraudulent
activity. We also reserve the right to terminate any order made using any
balance on your Gift Card, if we believe you (or the person placing the order)
have breached any of these Terms and Conditions or if we suspect fraudulent
activity. If we terminate your order we will refund the sums you have paid to us
within 5 working days, less any costs directly incurred by us as a consequence
of your breach of these Terms and Conditions.
We reserve the right to change or add to these Terms and Conditions for
security, legal or regulatory requirements. We will give you at least one
month’s notice of any such changes or additions.
If you require further information about our Terms and Condition, or your use of
your Gift Card, please contact a member of our customer services team at:
groupcomplaints@boohoo.com
21. STUDENT PREMIER TERMS AND CONDITIONS
Subscription – you can subscribe to Student Premier from your desktop, tablet,
mobile or android device
Student Premier Account - you must register a boohoo Student Premier customer
account via this form and be logged in to your customer account to use Student
Premier (“Student Premier Account”). Student Premier is only available to
students currently enrolled at a university course in the United Kingdom. To
successfully register an account you must sign up using your university email
account ending in “.ac.uk”. Student Premier is valid for the duration of the
university course which the student has registered when setting up the Student
Premier account. Once you have successfully registered your Student Premier
Account, please allow 2 working days for it to be applied to your account. As
part of the Student Premier Account you will enjoy exclusive discount perks and
delivery perks.
Terms & Conditions – You are responsible for using Boohoo Premier in accordance
with the terms and conditions. Any breach will result in termination of your
Student Premier Account. . Boohoo reserves the right to accept or refuse
membership and to change any terms and conditions at its discretion. Boohoo will
inform you of any significant changes to these terms and conditions. All other
applicable boohoo terms and conditions apply including but not limited to
boohoo’s premier terms.
Personal use only – Student Premier is for personal use only.
Discount Restrictions – Student Premier can be used in conjunction with any
other offer or promotion by boohoo.
Delay outside of our control - boohoo will not be held responsible for any delay
or failure to comply with our obligations if the delay or failure arises from
any cause which is beyond boohoo’s reasonable control.
Termination - We may decide to terminate your Student Premier account at any
time at boohoo’s sole discretion without notice.
TERMS OF USE
TERMS AND CONDITIONS OF USE
These terms and conditions apply to the entire contents of the website under the
domain name www.boohoo.com ("Website"). Please read these terms carefully before
using this Website. References to “us,” “we,” “our” or similar derivations refer
to Boohoo.com UK Limited, the owner and operator of the Website. Your attention
is in particular drawn to paragraphs 7 and 8 of these terms and conditions.
Using this Website indicates that you accept these terms and conditions together
with our Privacy Notice and Cookies policy and all applicable laws and
regulations regardless of whether or not you choose to register with us. If you
do not accept these terms and conditions, do not use this Website. You should
print a copy of these terms and conditions for future reference.
2. LICENSE
1. Unless otherwise stated, the copyright and other intellectual property
rights in all material on this Website are owned by us, our licensors,
advertisers or content suppliers. Except as expressly provided nothing
contained herein shall be construed as creating any license or right under
copyright, trademark or other intellectual property rights. You may store,
manipulate, analyze, reformat, print and display the content supplied solely
for your own personal and non-commercial use. In no event are you permitted
to publish, distribute or otherwise reproduce in any format any of the
content or copies of the content supplied to you or which appears on the
Website. Any use of extracts from this Website other than as permitted above
for any purpose is prohibited. If you breach any of the provisions of these
terms and conditions, your permission to use this Website automatically
terminates. boohoo.com is a trade mark. No license or consent is granted to
you to use these marks in any way except as expressly provided herein, and
we reserve all rights in these and any related marks. You agree not to use
these marks or any marks, which are colorably similar without the written
permission of Boohoo.com UK Limited.
2. Subject to clause 2.1, no part of the Website may be reproduced or stored in
any other website or included in any public or private electronic retrieval
system or service without our prior written permission.
3. Any rights not expressly granted in these terms are reserved.
3. SERVICE ACCESS
1. While we endeavor to ensure that this Website is available 24 hours a day,
we shall not be liable if for any reason this Website is unavailable at any
time or for any period.
2. We give no warranties as to the availability, performance or accessibility
of the Website.
3. Access to this Website may be suspended temporarily and without notice at
our discretion including without limit in the case of system failure,
maintenance or repair or for reasons beyond our control.
4. LINKS AND ADVERTISEMENTS
1. Links to third party websites on this Website are provided solely for your
convenience. If you use these links, you leave this Website. We have not
reviewed these third party websites and do not control and are not
responsible for these websites or their content or availability. We,
therefore, do not endorse or make any representations about them, or any
material found there, or any results that may be obtained from using them.
If you decide to access any of the third party websites linked to this
Website, you do so entirely at your own risk.
2. We reserve the right to display advertisements on the Website and on your
login pages of third party products and/or services which may be of interest
to you. Please be aware that the products and services advertised are not
provided by us and are provided by third parties over whom we do not have
control. You should satisfy yourself that you wish to purchase those
products or services and that you agree to the third party’s terms and
conditions before contracting with them. We accept no liability for any
products or services or information provided by third party providers.
3. If you would like to create a link to this Website, you may only do so with
our prior written consent.
5. REGISTRATION
1. Each registration is for a single user only. We do not permit you to share
your user name and password with any other person nor with multiple users on
a network.
2. Where we have given you (or where you have chosen) a password which enables
you to access certain parts of our site, you are responsible for keeping
this password confidential. We ask you not to share a password with anyone.
Responsibility for the security of any passwords rests with you.
6. DISCLAIMER
1. While we endeavor to ensure that the information on this Website is correct,
we do not warrant the accuracy and completeness of the material on this
Website. We may make changes to the material on this Website, or to the
services provided on it, at any time without notice. The material on this
Website may be out of date, and we make no commitment to update such
material.
2. The material on this Website is provided "as is", without any conditions,
warranties or other terms of any kind. Accordingly, to the maximum extent
permitted by law, we provide you with this Website on the basis that we
exclude all representations, warranties, conditions and other terms
(including, without limitation, the conditions implied by law of
satisfactory quality, fitness for purpose and the use of reasonable care and
skill) which but for these terms and conditions might have effect in
relation to this Website.
7. LIABILITY
1. The material displayed on our site is provided without any guarantees,
conditions or warranties as to its accuracy. To the extent permitted by law,
we, other members of our group of companies and third parties connected to
us hereby expressly exclude:
2. All conditions, warranties and other terms which might otherwise be implied
by statute, common law or the law of equity. Any liability for any direct,
indirect or consequential loss or damage incurred by any user in connection
with our site or in connection with the use, inability to use, or results of
the use of our site, any websites linked to it and any materials posted on
it, including, without limitation any liability for:
1. Loss of income or revenue;
2. Loss of business;
3. Loss of profits or contracts;
4. Loss of anticipated savings;
5. Loss of data;
6. Loss of goodwill;
7. Wasted management or office time; and for any other loss or damage of any
kind, however arising and whether caused by tort (including negligence),
breach of contract or otherwise, even if foreseeable.
1. Nothing in these terms and conditions shall exclude or limit our
liability for:
2. death or personal injury caused by negligence; or
3. fraud; or
4. misrepresentation as to a fundamental matter; or
5. any liability which cannot be excluded or limited under applicable
law.
6. If your use of material on the Website results in the need for
servicing, repair or correction of equipment, software or data, you
assume all costs thereof.
7. Any transmission of data to the Website is at your own risk. You
accept the inherent security risks of providing information and
dealing on line over the internet. Once we have received your
information, we will use strict procedures and security features to
try to prevent unauthorized access. We will not be held responsible
for any breach of security unless this is due to our negligence or
willful default.
8. 7.5 You have read this disclaimer and agree to it on the basis that
you agree it is reasonable.
8. INDEMNITY
1. You agree to indemnify, defend and hold harmless Boohoo.com UK Limited, its
directors, officers, employees, consultants, agents, and affiliates, from
any and all third party claims, liability, damages and/or costs (including,
but not limited to, legal fees) arising from, without limitation, your use
of the Website, your breach of these terms and conditions, your infringement
of any intellectual property right or any other right of any person or
entity, or your breach of any duty of confidence or privacy, or any
defamatory statements made by you in any form.
9. TERMINATION
1. We may at any time terminate or suspend any part of the Website without
notice to you.
10. GOVERNING LAW AND JURISDICTION
1. These terms and conditions are to be construed in accordance with the laws
of England and Wales and irrespective of your place of domicile, in the
event of any dispute associated with these terms
2. You agree and accept to be bound by the terms of our Privacy Notice.
RETURNS POLICY
OUR RETURNS POLICY
If you are a customer in the European Economic Area (EEA), you get 14 calendar
days to cancel your order because you have changed your mind. This cancellation
period starts from the day you have received all of the items in your order.
Find out how to return your item(s) at number 4.
If you receive faulty goods, you may also have a right to return these goods and
to ask us to repair or replace them or get a refund.
• Items must be returned within 28 days of receipt.
• Items must be unworn, unwashed and unused with the original labels still
attached.
• Pierced jewellery cannot be returned for health and hygiene reasons, unless in
a sealed and unopened packet.
• Underwear and swimwear can only be returned if the hygiene seal has not been
removed.
• Beauty products, accessories and fashion facemasks cannot be returned for
hygiene reasons.
• Shoes must be tried on indoors.
Where we suspect fraudulent activity, including but not limited to circumstances
where there are suspicious claims relating to orders having been placed, but not
received, or if we suspect that you are returning items after they have been
used or worn, or items returned do not match what you ordered, we reserve the
right to withhold refunds and block your account (and any associated accounts)
from placing orders in future. If this happens to you and you think we’ve made a
mistake, you can Contact Us and we will discuss the matter with you further.
CANCELLING A CONTRACT UNDER THE CONSUMER CONTRACTS REGULATIONS
If you’re a customer in the EEA, you get 14 days to cancel your contract with us
This two week period starts from the day after you receive your order (or from
the day after you receive the last item of your order). You’ll need to write to
us with notice of your cancellation – just fill out this form where you’ll also
find details on how to return your item(s).
There are a couple of other ways to cancel your contract with us. You’ll find
these alternative methods below:
Email us: customerservices@boohoo.com
Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD
If you’re cancelling your contract with us but have already received your order,
you’ll need to return the item(s) to us, see how to do this below. You'll then
receive a full refund as per the policy above.
Please note, we cannot offer refunds on cosmetics and pierced jewellery or on
swimwear and lingerie if the hygiene seal is not in place or has been broken.
All returns are quality checked – items should be returned in a new and unused
condition with labels attached and wherever possible sent back in the original
packaging. Refunds will not be given if they do not comply with our returns
policy.
HOW TO RETURN AN ITEM
Start a Return
FAULTY GOODS
We’re really sorry to hear that you’ve received an item that’s not in perfect
condition. So that we can get this fixed for you please head over to our Contact
Us section.
To help us get this fixed for you ASAP, when you first contact us please include
the following information;
* Your name
* Order number
* Product name and code
* Picture of the fault
* Description of the fault
(The product name and code can be found on your order confirmation email).
If you contact us via the 'Contact Us' form please have an image of the faulty
item ready for when you receive a reply as you won’t be able to attach the image
on the form just yet.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
Please note we've extended our returns to 28 days so a typical refund may take
longer than usual.
A typical refund will take up to 21 days, that’s 14 days you returning and us
processing it, with up to 7 days for it to make its way through the banking
system.
If you paid for your order with a gift card, store credit or a voucher, a
replacement to the value of the refund will be issued.
We’ll be sure to keep you updated and send you an email as soon as your parcel
arrives back at our warehouse, and again when we have processed your refund.
CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?
Unfortunately we don't offer an exchange facility. Simply return your item(s)
and reorder for a replacement. Your refund will be processed once we've received
your unwanted items.
PRIVACY POLICY
Here at boohoo.com UK Ltd (‘boohoo’) we are committed to protecting and
respecting the privacy of your personal data. This privacy notice explains how
your data is collected, used, transferred and disclosed by boohoo. It applies to
data collected when you use our websites, iOS and android applications, when you
interact with us through social media, email, or phone, or when you participate
in our competitions or events. It also applies to the extent that someone has
nominated you through our "refer a friend" function or purchased an e-gift card
on your behalf. It covers:
* The personal data we collect
* How we collect your data
* How we use your data
* Marketing preferences, adverts and cookies
* Links to other websites and third parties
* How we share your data
* Your rights
* Changes to this privacy notice
* How to contact us
WHO IS BOOHOO
boohoo is a leading online fashion retail company. We design, source, market and
sell clothing, shoes, accessories and beauty products targeted at 16-24 year-old
consumers in almost every country in the world.
Boohoo.com UK Ltd, of 49-51 Dale Street, Manchester M1 2HF (collectively
referred to as “boohoo”, “we”, “us” and “our” in this privacy notice) is the
controller and responsible for your personal data collected through the
www.boohoo.com website (the “website”) and boohoo app (the “app”).
Details of our Data Protection Officer responsible for overseeing questions in
relation to this privacy notice, and our details are set out in the “How to
Contact Us” section at the end of this notice.
OUR COMMITMENT TO YOU
We take the protection of your personal data seriously and will process your
personal data fairly, lawfully and transparently. This privacy notice describes
the personal data we are collecting about you and how it is used.
We will only collect and use your personal data for the following purposes, to:
* fulfil your order(s)
* fulfil orders made on your behalf (e.g. e-gift card orders)
* communicate with you following a "refer a friend" nomination
* keep you up to date with the latest offers and trends
* give you a better shopping experience
* help us to make our marketing more relevant to you and your interests
* improve our services
* meet our legal responsibilities
HOW WE KEEP YOUR DATA SAFE AND SECURE
We have appropriate organisational safeguards and security measures in place to
protect your data from being accidentally lost, used or accessed in an
unauthorised way, altered or disclosed.
The communication between your browser and our website uses a secure encrypted
connection wherever your personal data is involved.
We require any third party who is contracted to process your personal data on
our behalf to have security measures in place to protect your data and to treat
such data in accordance with the law.
In the unfortunate event of a personal data breach, we will notify you and any
applicable regulator when we are legally required to do so.
THE PERSONAL DATA WE COLLECT
Personal data means any information about an individual from which that person
can be identified. It does not include anonymised data, where the identity and
identifying information has been removed.
While our website is designed for a general audience, we will not knowingly
collect any data from children under the age of 13 or sell products to children.
If you are under the age of 13, you are not permitted to use or submit your data
to the website.
The following groups of personal data are collected:
* Identity Data includes information such as: first name, last name, title,
date of birth (optional), occupation, personal description, photo and gender.
* Contact Data includes information such as: email address, billing address,
delivery address, location, country, telephone number, loyalty programme
membership number, and social media id (if you log in by social media).
* Financial Data includes information such as: payment card details and bank
account.
* Transaction Data includes information such as: details of your purchases and
the fulfilment of your orders (such as basket number, order number, subtotal,
title, currency, discounts, shipping, number of items, product number, single
item price, category, tax etc.); payments to and from you and details of
other products and services you have obtained from us, correspondence or
communications with you in respect of your orders, and details of any rewards
and bonuses awarded.
* Technical Data includes information such as: details of the device(s) you use
to access our services, your internet protocol (IP) address, login data, your
username and password, browser type and version, time zone setting and
location, browser plug-in types and versions, operating system and platform.
* Profile Data includes information such as: purchases or orders made by you,
product and style interests, preferences, feedback, and survey responses.
* Usage Data includes information such as: how and when you use our
website/app, how you moved around it, what you searched for; website/app
performance statistics, traffic, location, weblogs and other communication
data; loyalty programme activities; and details of any other boohoo products
and services used by you.
* Marketing and Communications Data includes information such as: your
preferences in receiving marketing from us and our third parties and your
communication preferences.
We also collect, use and share Aggregated Data such as statistical or
demographic data for any purpose. Aggregated Data may be derived from your
personal data but is not considered personal data as this data does not directly
or indirectly reveal your identity. For example, we may aggregate your Usage
Data to calculate the percentage of users accessing a specific website feature.
However, if we combine or connect Aggregated Data with your personal data so
that it can directly or indirectly identify you, we treat the combined data as
personal data which will be used in accordance with this privacy notice.
HOW WE COLLECT YOUR DATA
We may collect personal data about you in the following ways:
* Direct interactions – you may give us your Identity, Contact, Financial,
Transaction, Profile, and Marketing and Communications data (as described
above) by filling in forms, entering information online or by corresponding
with us by post, phone, email, telephone or otherwise. This includes personal
data you provide, for example, when you:
* Create an account or purchase products on our website;
* Subscribe to our newsletter, discussion boards, social media sites or
create wish lists;
* Enter a competition;
* Join a Boohoo loyalty programme;
* Complete a voluntary market research survey;
* Contact us with an enquiry or to report a problem (by phone, email, social
media, or messaging service);
* Use the “refer a friend” function on our website; or
* When you log in to our website via social media.
* Automated technologies or interactions – as you interact with our website, we
may automatically collect the following types of data (all as described
above): Technical Data about your equipment, Usage Data about your browsing
actions and patterns, and Contact Data where tasks carried out via our
website remain uncompleted, such as incomplete orders or abandoned baskets.
We collect this data by using cookies, server logs and other similar
technologies. Please see our Cookie Policy for further details.
* Third parties – we may receive personal data about you from various third
parties, including:
* Identity and Contact data from another individual when they purchase an
e-gift card for you or use the "refer a friend" function on our website;
* Technical Data from third parties, including analytics providers such as
Google. Please see further information in the section entitled ‘Marketing
preferences, adverts and cookies’.
* Technical Data from affiliate networks through whom you have accessed our
website;
* Identity and Contact Data from social media platforms when you log in to
our website using such social media platforms;
* Identity and Contact data from third parties, including organisations
(including law enforcement agencies), associations and groups, who share
data for the purposes of fraud prevention and detection and credit risk
reduction; and
* Contact, Financial and Transaction Data from providers of technical,
payment and delivery services.
HOW WE USE YOUR DATA
The legal basis for processing your personal data
We will only collect and process your personal data where we have a legal basis
to do so. As a data controller, the legal basis for our collection and use of
your personal data varies depending on the manner and purpose for which we
collected it.
We will only collect personal data from you when:
* we have your consent to do so, or
* we need your personal data to perform a contract with you. For example, to
process a payment from you, fulfil your order or provide customer support
connected with an order, or
* the processing is in our legitimate interests and not overridden by your
rights, or
* we have a legal obligation to collect or disclose personal data from you.
Uses made of your personal data
Your personal data is used by boohoo to support a range of different activities.
These are listed in the table below together with the types of data used and the
legal bases we rely on when processing them, including where appropriate, our
legitimate interests. Please be aware that we may process your personal data
using more than one lawful basis, depending on the specific activity involved.
Please contact us if you need details about the specific legal ground we are
relying on to process your personal data where more than one ground has been set
out in the table below.
Purpose/Activity
Type of data
Lawful basis for processing including basis of legitimate interest
To create an account and register you as a new customer (either directly or via
social media).
* Identity
* Contact
* Performance of a contract with you
To process and deliver your order including: recording your order details;
keeping you informed about the order status; process payments and refunds,
collect money owed to us; and automated decision making to assist fraud
prevention and detection.
* Identity
* Contact
* Financial
* Transaction
* Performance of a contract with you
* Necessary for our legitimate interests (e.g. to recover debts due to us)
* For automated decision making we consider that fraud detection and prevention
is in our legitimate interests to ensure that fraudulent transactors are
unable to benefit from our services and in the legitimate interest of the
public as whole due to the impact of fraud on the consumer market; we also
consider it a necessary element of entering into a contract with you that we
are able to verify your identity and prevent fraud.
To manage our relationship with you, including: providing you with any
information, products and services that you request from us(or that has been
requested on your behalf through our "refer a friend" function); notifying you
about changes to our services, terms and conditions or privacy notice; asking
you to leave a review or take a survey.
* Identity
* Contact
* Profile
* Marketing and Communications
* Performance of a contract with you
* Necessary for our legitimate interests (to keep our records updated and to
study how customers use our products and services)
To enable you to take part in a competition, event, survey, or receive a reward
for shopping with us.
* Identity
* Contact
* Profile
* Usage
* Marketing and Communications
* Necessary for our legitimate interests (to study how customers use our
products and services, to develop them and grow our business)
* Where you have decided to enter into a competition or event, for the
performance of a contract with you
To administer, protect and improve our business and our website/app, including:
troubleshooting, data analysis, testing, system maintenance, support, data
analysis, reporting and hosting of data; setting default options for you, such
as language and currency.
* Identity
* Contact
* Profile
* Technical
* Transaction
* Marketing and Communications
* Necessary for our legitimate interests (for running our business, provision
of administration and IT services, network security, and to detect and
prevent fraud)
* Necessary to comply with a legal obligation
To deliver relevant website content, online advertisements and information for
you; and measure the effectiveness of the advertising provided.
* Identity
* Contact
* Profile
* Usage
* Marketing and Communications
* Technical
* Necessary for our legitimate interests (to study how customers use our
products and services, to develop them, to grow our business and to inform
our marketing strategy)
To use data analytics to: improve our website, products, services, marketing,
customer relationships and experiences;
and for market research, statistical and survey purposes.
* Technical
* Usage
* Necessary for our legitimate interests (to define types of customers for our
products and services, to keep our website updated and relevant, to develop
our business and to inform our marketing strategy)
To recommend products, services discounts and offers that may be of interest to
you, including to send you such information by email, post or SMS.
* Identity
* Contact
* Technical
* Usage
* Profile
* Marketing and Communications
* Necessary for our legitimate interests (to develop our products and services
and grow our business) or
* Consent.
See further details in the section ‘Marketing preferences, adverts and
cookies'
To inform or remind you by email of any task carried out via our website which
remains uncompleted, such as incomplete orders or abandoned baskets.
* Identity
* Contact
* Usage
* Necessary for our legitimate interests (to improve the shopping experience of
our customers)
To protect our customers, boohoo group companies and website from fraud and
theft
* Identity
* Contact
* Profile
* Necessary for our legitimate interests (to detect and prevent fraud)
To process and deliver your e-gift card orders including taking payment and
communicating with you and/or the nominated recipient if delivered to another
person.
* Identity
* Contact
* Financial
* Transaction
* For automated decision making we consider that fraud detection and prevention
is in our legitimate interests to ensure that fraudulent transactors are
unable to benefit from our services; we also consider it a necessary element
of entering into a contract with you that we are able to verify your identity
and prevent fraud.
We will only use your personal data for the purposes for which we collected it,
unless we reasonably consider that we need to use it for another reason and that
reason is compatible with the original purpose. If we wish to use your personal
data for an unrelated purpose, we will notify you and we will explain the legal
basis which allows us to do so. We may process personal data without your
consent, in compliance with the above rules, where this is required or permitted
by law.
If you have any questions about how boohoo use any of your personal data, please
contact our Data Protection Officer, Keri Devine at DPO@boohoo.com.
How long we keep your data for
We will keep your personal data for no longer than is necessary for the
purpose(s) it was provided for and to meet our legal obligations. Further
details of the periods for which we retain data are available on request.
MARKETING PREFERENCES, ADVERTS AND COOKIES
Marketing - your preferences
We may send you marketing communications and promotional offers:
* if you have opened an account with us or purchased goods from us, or
registered for a promotion or event, and you have not opted out of receiving
that marketing (in accordance with your preferences, as explained below);
* by email if you have signed up for email newsletters;
* if you have provided us with your details when you entered a competition and
you have consented to receiving such marketing (in accordance with your
preferences, as explained below).
We may use your Identity, Contact, Technical, Transactional, Usage, Profile Data
and Marketing and Communications Data to form a view on what we think you may
like, or what may be of interest to you, and to send you details of products and
offers which may be relevant for you.
We will ask you for your preferences in relation to receiving marketing
communications by email, post, SMS and other communication channels.
From time to time we may also include with your order, inserts advertising
goods, services or offers from other third-party companies that you may be
interested in.
In respect of third party marketing communications, we will obtain your express
opt-in consent before we share your personal data with any third party for
marketing purposes.
You will always have full control of your marketing preferences. If you do not
wish to continue receiving marketing information from us (or any third party, if
applicable) at any time:
* you can unsubscribe or ‘opt-out’ by using the unsubscribe button and
following the link included in the footer of any marketing email; or
* account holders may withdraw their consent by simply logging in to My Account
and editing your ‘Contact Preferences’.
We will process all opt-out requests as soon as possible, but please note that
due to the nature of our IT systems and servers it may take a few days for any
opt-out request to be implemented.
Cookies
Our website uses cookies to distinguish you from other users of our website and
to keep track of your visits. They help us to provide you with the very best
experience when you browse our website and to make improvements to our website.
They also help us and our advertising networks to make advertising relevant to
you and your interests.
You can set your browser to refuse all or some browser cookies, or to alert you
when websites set or access cookies. If you disable or refuse cookies, please
note that some parts of our website may become inaccessible or not function
properly.
For detailed information on the cookies which we and our third-party providers
use and the reasons why we use them, please refer to our Cookie Policy.
Online ads
We use online advertising to keep you aware of what we’re up to and to help you
find our products. Like many companies, we may target boohoo banners and ads to
you when you use other websites and apps, based on your Contact, Technical,
Usage and Profile Data. We do this using a variety of digital marketing networks
and ad exchanges, and a range of advertising technologies such as web beacons,
pixels, ad tags, cookies, and mobile identifiers, as well as specific services
offered by some sites and social networks, such as Facebook’s Custom Audience
Service.
Our use of analytics and targeted advertising tools
We use a range of analytics and targeted advertising tools to display relevant
website content on our website and online advertisements on other websites and
apps (as described above) to you, deliver relevant content to you in marketing
communications (where applicable), and to measure the effectiveness of the
advertising provided. For example, we use tools such as Google Analytics to
analyse Google's interest-based advertising data and/or third-party audience
data (such as age, marital status, life event, gender and interests) to target
and improve our marketing campaigns, marketing strategies and website content.
We may also use tools provided by other third parties, such as Facebook, Content
Square, Adroll, Responsys, Criteo and Bing to perform similar tasks, using your
Contact, Technical, Usage and Profile Data.
In order to opt out of targeted advertising you need to disable your ‘cookies’
in your browser settings (see Cookie Policy for details) or opt-out of the
relevant third-party Ad Settings. For example, you can opt-out of the Google
Display Advertising Features. As an added privacy measure, you can also use the
The Digital Advertising Alliance (which includes companies such as Google,
Responsys and Facebook) provides a tool called WebChoices that can perform a
quick scan of your computer or mobile devices, find out which participating
companies have enabled customised ads for your browser, and adjust your browser
preferences accordingly.
If you would like any further information about the data collected by these
third parties or the way in which the data is used, please contact us.
LINKS TO OTHER WEBSITES AND THIRD PARTIES
Our website may include links to and from the websites of our partner networks,
advertisers and affiliates, or to social media platforms. If you follow a link
to any of these websites, please note that these websites have their own privacy
policies and that we do not accept any responsibility or liability for these
policies. Please check these policies before you submit any personal data to
their websites.
HOW WE SHARE YOUR DATA
We may disclose and share your personal data with the parties set out below:
* where you have consented for us to do so. For example, if you have consented
to receive marketing materials from third parties, or in respect of third
parties’ (including co-branded or jointly promoted) products and services, we
may pass your data on to the relevant third parties for the purpose of
sending you such marketing communications;
* to business partners, suppliers, sub-contractors and other third parties that
we use in connection with the running of our business for the purposes set
out in the table above in the section ‘How we use your data’, such as:
* third party service providers that we engage to provide IT systems and
software, and to host our website;
* third party payment processing services (including Worldpay, Adyen, Paypal,
and in certain regions, Klarna, Laybuy, Clearpay and Zip (please see T&C’s
https://www.klarna.com/uk/terms-and-conditions/ /
https://www.clearpay.co.uk/en-GB/terms-of-service /
https://www.laybuy.com/uk/consumer-terms
https://zip.co/uk/terms-conditions/for more information) to process your
payment to us. boohoo does not store your payment information. Your payment
details are provided to the payment processing service you have selected, who
are required to comply with applicable regulations and data protection laws.
Please refer to the privacy policy of the relevant provider for details of
how they process your personal data;
* services and to provide marketing and advertising services;
* third party service providers that we engage to deliver and process your
e-gift card orders and e-gift card payment (including Jigsaw Business
Solutions Ltd and Stripe Payments UK Ltd)
* third party service providers that we engage to deliver goods you have
ordered and to manage any returns;
* third party service providers that we engage to send emails and postal mail
on our behalf including in relation to incomplete orders or abandoned
baskets, or marketing communications, to provide data cleansing services and
to provide marketing and advertising services;
* analytics and search engine providers that assist us in the improvement and
optimisation of our website;
* affiliate networks through whom you have accessed our website;
* to any third party to whom we may choose to sell, transfer, or merge parts of
our business or our assets. Alternatively, we may seek to acquire other
businesses or merge with them. If a change happens to our business, then the
new owners may use your personal data in the same way as set out in this
privacy notice.
* to protect our customers, boohoo group companies and website from fraud and
theft, we may share personal data that is required to make identity checks
and personal data that we obtain from making identity checks (including data
relating to your age, name and location), together with account information,
with other boohoo group companies and with third party organisations
(including law enforcement agencies), involved in fraud prevention and
detection and credit risk reduction. Please note that the other boohoo group
companies and these third parties may retain a record of the information that
we provide to them for this purpose;
* we may share your personal data with Ravelin and/or Risk Guardian and/or
other fraud prevention and analysis service providers, in order to carry
out fraud prevention checks on our behalf. If personal data is provided to
Ravelin, Ravelin will also use this personal data to improve its service
and machine learning to improve its automated processing. A copy of
Ravelin's privacy notice can be found at:
https://www.ravelin.com/privacy-policy-new which explains how Ravelin will
use your personal data for these purposes; and
* we may further share personal data that is required to make identity
checks and personal data that we obtain from making identity checks
(including data relating to your age, name and location), together with
account information, with organisations (including law enforcement
agencies), involved in fraud prevention and detection and credit risk
reduction. Please note that these third parties may retain a record of the
information that we provide to them for this purpose;
* if we are under a duty to disclose or share your personal data in order to
comply with any legal obligation; or
* to our professional advisers including lawyers, bankers, auditors and
insurers who provide consultancy, banking, legal, insurance and accounting
services.
WORLDPAY
Worldpay are the data controller in respect of the Personal Information that you
give to them (and which they hold about you) when you sign up for, access, or
use services, features, technologies or functions offered on the Worldpay
website (including when using Worldpay to pay for goods or services offered on
the Boohoo website) and in relation to Personal Information collected during the
course of business as set out in their Privacy Policy which can be found on
their website at https://www.worldpay.com/
YOUR DATA AND COUNTRIES OUTSIDE OF EUROPE
The personal data we collect from you may be transferred to, and stored at,
destinations outside the European Economic Area ("EEA") using legally-provided
mechanisms to lawfully transfer data across borders. It may also be processed by
staff operating outside the EEA who work for us or for one of our suppliers.
Such staff may be engaged in, among other things, the fulfilment of your order,
the processing of your payment details and the provision of support services. We
will take all steps necessary to ensure that your data is treated securely and
in accordance with this privacy notice.
Whenever we transfer personal data outside the EEA, we will ensure a similar
degree of protection is afforded to it by ensuring appropriate safeguards, as
required by law, are in place. This may include using specific contractual
clauses approved by the European Commission which give personal data the same
protection as it has in Europe. More information about these is available here
http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX:32010D0087
Please contact us if you want further information on the countries to which we
may transfer personal data and the specific mechanism used by us when
transferring your personal data outside the EEA.
YOUR RIGHTS
You have several rights under the data privacy legislation. This includes, under
certain circumstances, the right to:
* request access to your personal data
* request correction of your personal data
* request erasure of your personal data
* request restriction of processing of your personal data
* request the transfer of your personal data
* object to processing of your personal data
* request human intervention for automated decision making
Brief details of each of these rights are set out below. If you wish to
exercise any of these rights, please email us at DPO@boohoo.com.
Request access to your personal data
You have the right to obtain a copy of the personal data we hold about you and
certain information relating to our processing of your personal data.
Request correction of your personal data
You are entitled to have your personal data corrected if it is inaccurate or
incomplete. You can update your personal data at any time by logging into your
account and updating your details directly, or by emailing us at DPO@boohoo.com.
Request erasure of your personal data
This enables you to request that boohoo delete your personal data, where there
is no good reason for us continuing to process it. Note, however, that we may
not always be able to comply with your request of erasure for specific legal
reasons which will be notified to you, if applicable, at the time of your
request.
Request restriction of processing of your personal data
You have a right to ask boohoo to suspend the processing of your personal data
in certain scenarios, for example if you want us to establish the accuracy of
the data, or you have objected to our use of your data but we need to verify
whether we have overriding legitimate grounds to use it. Where processing is
restricted, we are allowed to retain sufficient information about you to ensure
that the restriction is respected in future.
Request the transfer of your personal data
You have the right to obtain a digital copy of your personal data or request the
transfer of your personal data to another company. Please note though that this
right only applies to automated data which you initially provided consent for us
to use or where we used the data to perform a contract with you.
Object to processing of your personal data
You have the right to object to the processing of your personal data where we
believe we have a legitimate interest in processing it (as explained above). You
also have the right to object to our processing of your personal data for direct
marketing purposes. In some cases, we may demonstrate that we have compelling
legitimate grounds to process your data which override your rights and freedoms.
Request human intervention for automated decision making and profiling
You have the right to request human intervention where we are carrying out
automated decision making when processing your personal data. This form of
processing is permitted where it is necessary as part of our contract with you,
providing that appropriate safeguards are in place or your explicit consent has
been obtained.
We will try to respond to all legitimate requests within one month.
Occasionally, it may take us longer than a month if your request is particularly
complex or you have made a number of requests. In this case, we will notify you
and keep you updated. We may need to request specific information from you to
help us confirm your identity and ensure your right to exercise any of the above
rights. This is a security measure to ensure that personal data is not disclosed
to any person who has no right to receive it.
Right to lodge a complaint
If you have any concerns or complaints regarding the way in which we process
your data, please email us directly at DPO@boohoo.com. You also have the right
to make a complaint to the ICO (the data protection regulator in the UK). We
would, however, appreciate the chance to deal with your concerns before you
approach the ICO, so please do contact us in the first instance.
CHANGES TO THIS PRIVACY NOTICE
From time to time we may change this privacy notice. If there are any
significant changes we will post updates on our website, applications or let you
know by email.
HOW TO CONTACT US
We welcome feedback and are happy to answer any questions you may have about
your data.
Please send any questions, comments or requests for more information to our
nominated representative and Data Protection Officer Keri Devine, who can be
contacted at DPO@boohoo.com.
This privacy notice was last updated on 10th March 2021 (Version v1.11)
Boohoo.com UK Limited,
Registered Company Number: 05723154,
UK VAT Number: 185 4874 61.
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