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<form method="get" class="search-form" action=" https://umni.bg/en/ ">
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    <label><span class="screen-reader-text">Search for:</span></label>
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 * Home
 * Benefits
 * Platform
 * UmniBooking System
 * AI
   
   * Why AI?
     
     Top benefits for using conversational AI in customer service automation
     
     
     More about AI
     
     AI Digital Assistant
     
     All you need to know about the AI digital assistant on Umni platform
     
     
     Learn more
     
     Demo
     
     Do you want to see AI digital assistants in action? Check the Demo section
     
     
     See Demos
     
     Centralized AI module
     
     Best option for companies with multiple offices, branches, or franchisees
     
     
     Learn more
     
     Self-training module
     
     Start simple, on a budget without technical knowledge and skills
     
     
     Learn more
     
     Pre-trained AI
     
     Ready to implement pre-trained industry-focused AI dataset
     
     
     Learn more
 * Resources
   
   * FAQ
     
     Most frequently asked questions about the AI chatbots
     
     
     Read more
     
     Our Blog
     
     Learn more about the usage of AI chatbots from our experts
     
     
     Read more
     
     Tips and Tricks
     
     Ideas on how to make your chatbot more effective
     
     
     Read more
     
     Case Studies
     
     Our customers are sharing their success using an AI chatbot
     
     
     Read more
     
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     Our customers’ testimonials about their  AI chatbot
     
     
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Search for: Search
Hello, I am Robo. How can I help you?


AI CHATBOT
THAT IS EASY

How can I get in touch with the sales department? You can contact Sales by
filling the form below. Having AI chatbot on your website has never been that
easy and affordable! Automate up to 75% of your customers questions and
inquiries with conversational AI digital assistant without special tech skills.
Okay! Thank you very much, Robo! Request a DEMO Free Trial

8183
+ mln
Interactions in the Chatbots
More than 13 million customer interactions
8182
minutes
Saving Time
up to 12 minutes per customer saved to business
818080808080
+
Saved Working Hours
By all chatbots made on our platform



YOUR WEBSITE IS CRYING FOR AN AI CHATBOT!

 * Up to 65% of users leave a business website after viewing only 1 page
 * 54% of website visitors scroll down only to half of a webpage and then leave
   it
 * 35% to 45% of the customers search for information and assistance on the
   business website outside of business hours

 

Do you know if your customers got what they were looking for? What Google
Analytics says about your website bounce rate?

The AI chatbot on your site is the answer:
Selling, engaging, and assisting 24/7, collecting first and zero party data.
Best of all:
It is good for a business from any industry and size, also fast and easy to
create, and affordable. All obstacles removed!



ON TOP OF IT...

 * Are you and your staff overwhelmed by the rising number of repetitive
   customer questions and digital-first customers wanting it “now”?
 * Does your business receive a huge number of calls, emails, and messages, and
   a significant part of the time is lost due to repeating the same information
   in response to customers and partners?
 * Is your business challenged by a lack of employees or high turnover that
   affects customer service and cost?

The best time to implement an AI digital assistant is now!


STILL NOT SURE?

Easy to add
Implement it on your website – it’s a copy/paste job.
Make smart decisions
Get back first and zero-part data about your customers’ behavior and interests
to be smart in your decisions and one step ahead of your competitors.


BUT I WANT TO KEEP THE HUMAN TOUCH

Do not fear customer communication automation. The human touch, the smile, and
compassion will remain if there are people on duty. However, make an intelligent
decision to remove routine from the life of your employees and customers, and
decrease the cost of service and time waste, instead of:

 * Hiring more employees to catch up with the communication volume
 * Having more employees on duty to meet the customers’ expectations for 24/7 &
   Now
 * Spending more time and effort for staff training and keeping standards up

BASIC BOTS ARE NOT THE SOLUTION

Basic chatbots have failed the business as buttons and links were not enough for
customer service and support. Bots need to understand what customers ask and
guide them to action. Conversational AI is the perfect addition to a chatbot or
a voice bot to do that. Yet, getting one even today on your own is not a piece
of cake on the well-advertised platforms, because:

 * It is still complicated to create even the basic parts of the bot
 * You need to hire someone to make integration with conversational AI platforms
   and other settings
 * Good luck understanding on your own how to train the conversational AI for
   your bot.

 

But there is a solution.




AS EASY AS 1-2-3

Umni AI chatbot creator
We’ve built the technology to create and maintain an AI chatbot for your
business as easily as possible without any technical skills for you to handle
it. Yes, yourself, your team! Only the most important elements that do the job.


GET THE TOP 10 QUESTIONS

 * Get the top 10 questions and inquiries under the fingertips of your
   customers.
 * Create content that is navigated through scroll and clicks and complement
   your website by simply adding text, pictures, and links – for fast and
   convenient access.

 

“But I don’t have a website, only social media”

We have thought about that. You can generate a landing page for your AI digital
assistant straight from our platform!

CREATE A FORM

 * Create a form, or two (or more, as many as you need) to collect customer
   orders, inquiries, suggestions, etc. Collect name, e-mail, telephone,
   anything you need to perfectly assist your customer.

 

“Do you keep the customer data?”

You will receive it instantly in your e-mail and even can get an SMS
notification about it – and it will be gone from the AI digital assistant,
forever.

TRAIN YOU AI DIGITAL ASSISTANT

 * Train your AI digital assistant to chat with your customers in 3 simple
   steps: choose a topic, provide a few sample questions, give an answer to it.
   Test it. Repeat. Do it for all FAQs.

 

“What if I do not understand this?”

Don’t’ worry. There are training tools for you in our platform and our team is
here to help you do it right. If a beauty salon owner and a newly born baby’ mom
can do it, you can do it too!




BE SMART!

 * Sell more
 * Make your marketing innovative
 * Save time and resources by automating FAQ
 * Optimize staff performance by removing routine
 * Improve customer communication
 * Increase customer satisfaction
 * Get insights into your customers’ interests, needs, and behavior
 * Assist customers instantly, 24/7
 * Upgrade your website with interactive 2-way communication in real-time

How to be smart?
Get your business AI chatbot on the company website and in the pockets of your
customers and employees without download and installation.
Free Trial
Request a DEMO



CASE STUDIES



Statistics show that an employee spends on average 6 to 12 minutes in chat with
each customer, which turns into hundreds and thousands of staff hours paid for
the communication.

However, some 70% of the questions asked and tasks done during these
communications are repetitive.

Check our case studies to find out how Umni customers are automating customer
communication using AI digital assistants to save time and resources, improve
customer support, optimize employee performance, and boost sales.


All Case studies
Previous


CASA DI FIORE SPA & MEDICAL HOTEL

Miss Fiore – the indispensable member of the hotel team
In one year, the hotel AI chatbot saved nearly 7,000 hotel employee work hours
(equivalent to the work of 3-4 employees each month).


HOTEL COMPLEX IZGREVA

Releasing the Manager from the night shifts
In 3 months, the hotel AI chatbot saved 47 working days to the Hotel Manager
automating the conversation with over 2800 customers.


DERMATOLOGY CLINIC

Automating online communication
Up to 80% of the social network inquiries went unanswered. The AI chatbot
answered over 10,000 clinic customer question in 16 months.


BEAUTY STUDIO

Making customers happy
100% of customers book a procedure on promotion through the Beautco-bot, 30% do
it always when going to Beauty Point Studio


TOUR OPERATOR

Saving time through automation
In 10 months, TEZBot saved 850+ working hours to the staff, collected 1100+
inquiries and answered 30 000+ questions


LIBRARY

Collecting inquiries and orders
In 3 months, the bot-librarian “Ellie” handled 30% of Varna Regional Library
customers’ requests for book reassignment

Next


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REQUEST A DEMO

Not ready yet? Request a DEMO with our team

Read more

We are on a mission to make conversational AI easy to use and affordable to
every SME business to benefit from customer communication automation.
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Latest News
 * 24/7 customer consultation with AI chatbot builds trust and reliability
   Wednesday August 30th, 2023
 * First course in Bulgaria for AI chatbots in tourism: from A to Z Friday
   August 25th, 2023


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