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If your e-mail program has trouble displaying this e-mail, view it as a web page Product Communication Verisk Impacted by Global Outage Hi KATRINA, You have probably heard about the CrowdStrike incident, which is impacting businesses worldwide. Unfortunately, some Verisk services were also impacted by the incident. This was not a security incident or breach, and your data is secure. Our systems have been restored, however, two important Verisk services were impacted: 1. Web applications – Our web applications had experienced intermittent connection issues. Users trying to search ClaimSearch, for example, may have received an error message. Some users had seen incomplete results. 2. System-to-system connections – Our API services that receive data from customers and return results have been restored and are working safely. However, there is a backlog of data that we are ingesting, and as a result the responses are very slow. In other words, automated data feeds for ClaimSearch are working, but there may be notable latency. FAQs How long before ClaimSearch is back up and running? While ClaimSearch service has been restored, Verisk's technical teams continue to collaborate with CrowdStrike to review services. Was this a cyberattack? CrowdStrike reported this was not a cyberattack. CrowdStrike, a cybersecurity provider, has isolated the issue and a fix has been deployed. You can read more here. What happened? The incident was triggered by a recent update from CrowdStrike that affected AWS servers hosting Windows OS. How did Verisk respond? Our team worked closely with CrowdStrike to obtain and implement necessary workarounds. Within hours of identifying the issue, we successfully applied the necessary fix and restored functionality to affected services. How can I understand if my ClaimSearch solution is back up and running? Updates for system impacts are available at status.verisk.com. Again, there has not been a security breach and your data remains safe. Your understanding and continued trust in Verisk is greatly appreciated. Regards, Shane Riedman Vice President & General Manager Anti-Fraud Analytics, Verisk 1-800-888-4476 | info@verisk.com 545 Washington Blvd, Jersey City, NJ 07310 Learn how Verisk manages data we may collect about you. You are receiving this email because you have opted in to accept emails from Verisk. If you would prefer not to receive future email communications like this please click here. About us | Privacy Policy | Unsubscribe © 2024 Verisk Analytics