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Product Communication
Verisk Impacted by Global Outage
Hi KATRINA,
You have probably heard about the CrowdStrike incident, which is impacting
businesses worldwide. Unfortunately, some Verisk services were also impacted by
the incident. This was not a security incident or breach, and your data is
secure.


Our systems have been restored, however, two important Verisk services were
impacted:
 1. Web applications – Our web applications had experienced intermittent
    connection issues. Users trying to search ClaimSearch, for example, may have
    received an error message. Some users had seen incomplete results.
 2. System-to-system connections – Our API services that receive data from
    customers and return results have been restored and are working safely.
    However, there is a backlog of data that we are ingesting, and as a result
    the responses are very slow.  In other words, automated data feeds for
    ClaimSearch are working, but there may be notable latency. 

FAQs


How long before ClaimSearch is back up and running?


While ClaimSearch service has been restored, Verisk's technical teams continue
to collaborate with CrowdStrike to review services.


Was this a cyberattack?


CrowdStrike reported this was not a cyberattack. CrowdStrike, a cybersecurity
provider, has isolated the issue and a fix has been deployed. You can read more
here.


What happened?


The incident was triggered by a recent update from CrowdStrike that affected AWS
servers hosting Windows OS.


How did Verisk respond?


Our team worked closely with CrowdStrike to obtain and implement necessary
workarounds. Within hours of identifying the issue, we successfully applied the
necessary fix and restored functionality to affected services.


How can I understand if my ClaimSearch solution is back up and running?


Updates for system impacts are available at status.verisk.com.
Again, there has not been a security breach and your data remains safe. Your
understanding and continued trust in Verisk is greatly appreciated.


Regards,


Shane Riedman
Vice President & General Manager
Anti-Fraud Analytics, Verisk
 


1-800-888-4476 | info@verisk.com
545 Washington Blvd, Jersey City, NJ 07310

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