www.dropbox.com Open in urlscan Pro
2620:100:6022:18::a27d:4212  Public Scan

Form analysis
0 forms found in the DOM

Text Content

Skip to main content
 * Products
    * 
      DropboxStore, share, and access files across devices
    * 
      ReplayReview and approve videos faster
    * 
      BackupAutomatically back up your devices
    * 
      CaptureCreate screen recordings and video messages
   
    * 
      Dash (beta)Quickly find, organize, and share work content
    * 
      DocSendSend documents securely and track activity
    * 
      SignRequest and add signatures to documents
    * 
      Early accessPreview new product experiences

 * Solutions
   
   
    * TEAMS
   
    * Sales
    * Marketing
    * HR
    * IT
    * Creatives
   
   
    * USE CASES
   
    * Storage
    * Video review
    * Signing documents
    * Sending files
   
   
    * INDUSTRIES
   
    * Construction
    * Technology
    * Manufacturing
    * Media
    * Professional services
    * Education

 * Enterprise
 * Pricing
 * 
 * Contact sales
 * Get app
    * Desktop app
    * Mobile app

Sign up
Login
Get started
 * Products
    * 
      DropboxStore, share, and access files across devices
    * 
      ReplayReview and approve videos faster
    * 
      BackupAutomatically back up your devices
    * 
      CaptureCreate screen recordings and video messages
   
    * 
      Dash (beta)Quickly find, organize, and share work content
    * 
      DocSendSend documents securely and track activity
    * 
      SignRequest and add signatures to documents
    * 
      Early accessPreview new product experiences

 * Solutions
   
   
    * TEAMS
   
    * Sales
    * Marketing
    * HR
    * IT
    * Creatives
   
   
    * USE CASES
   
    * Storage
    * Video review
    * Signing documents
    * Sending files
   
   
    * INDUSTRIES
   
    * Construction
    * Technology
    * Manufacturing
    * Media
    * Professional services
    * Education

 * Enterprise
 * Pricing
 * Contact sales
 * Get app
    * Desktop app
    * Mobile app

   
   English (United States)

Get started

Legal
 * Terms of Service
 * Privacy Policy
 * Business Agreement
 * DMCA Policy
 * Acceptable Use
 * Open Source

 * Terms of Service
 * Privacy Policy
 * Business Agreement
 * DMCA Policy
 * Acceptable Use
 * Open Source

If your organization signed a Dropbox Business, Dropbox Services, or Dropbox
Enterprise Agreement with Dropbox, that Agreement may have modified the privacy
policy below. Please contact your organization’s Admin for details.


Dropbox Privacy Policy

Posted: September 26, 2023

Effective: September 26, 2023

You can see the previous Privacy Policy here.

Thanks for using Dropbox! Here we describe how we collect, use, and handle your
personal data when you use our websites, software, and services (“Services”).
For more information and details, please see our Frequently Asked Questions
page.

What & Why

We collect and use the following information to provide, improve, protect, and
promote our Services.

Account information. We collect, and associate with your account, the
information you provide to us when you do things such as sign up for your
account, upgrade to a paid plan, and set up two-factor authentication (like your
name, email address, phone number, payment info, and physical address).

Your Stuff. Our Services are designed as a simple and personalized way for you
to store your files, documents, photos, comments, messages, and so on (“Your
Stuff”), collaborate with others, and work across multiple devices and services.
To make that possible, we store, process, and transmit Your Stuff as well as
information related to it. This related information includes your profile
information that makes it easier to collaborate and share Your Stuff with
others, as well as things like the size of the file, the time it was uploaded,
collaborators, and usage activity.

Contacts. You may choose to give us access to your contacts to make it easy for
you, and your Dropbox Team if you’re a Dropbox Team user, to do things like
share and collaborate on Your Stuff, send messages, and invite others to use the
Services. If you do, we’ll store those contacts on our servers.

Usage information. We collect information related to how you use the Services,
including actions you take in your account (like sharing, editing, viewing,
creating and moving files or folders, and sending and receiving electronic
signature requests and other transactions). We use this information to provide,
improve, and promote our Services, and protect Dropbox users. Please refer to
our FAQ for more information about how we use this usage information.

Device information. We also collect information from and about the devices you
use to access the Services. This includes things like IP addresses, the type of
browser and device you use, the web page you visited before coming to our sites,
and identifiers associated with your devices. Your devices (depending on their
settings) may also transmit location information to the Services. For example,
we use device information to detect abuse and identify and troubleshoot bugs.

Cookies and other technologies. We use technologies like cookies and pixel tags
to provide, improve, protect, and promote our Services. For example, cookies
help us with things like remembering your username for your next visit,
understanding how you are interacting with our Services, and improving them
based on that information. You can set your browser to not accept cookies, but
this may limit your ability to use the Services. If our systems receive a DNT:1
signal from your browser, we’ll respond to that signal as outlined here. We may
also use third-party service providers that set cookies and similar technologies
to promote Dropbox services. You can learn more about how cookies and similar
technologies work, as well as how to opt out of the use of them for advertising
purposes, here.

DocSend and Dropbox analytics. When you use the DocSend or Dropbox analytics
portion of our Services to view content, we collect information including your
identifying and device information, such as email addresses, IP addresses, and
device identifiers of devices you use to view the content. We also collect
information on how you interact with the viewed content, such as the date and
time you view the content, the number of times and length of time you view the
content, and which portions of the content you view.

Marketing. We give users the option to use some of our Services free of charge.
These free Services are made possible by the fact that some users upgrade to one
of our paid Services. If you register for our Services, we will, from time to
time, send you information about upgrades when permissible. Users who receive
these marketing materials can opt out at any time. If you don’t want to receive
a particular type of marketing material from us, click the ‘unsubscribe’ link in
the corresponding emails, or update your preferences in the Notifications
section of your personal account.

We may also collect information from you if you interact with Dropbox
representatives at an event, download marketing or educational materials from
our website, or contact a Dropbox representative. We may use the information you
provide to send you additional marketing materials.

We sometimes contact people who don’t have a Dropbox account. For recipients in
the EU, we or a third party will obtain consent before reaching out. If you
receive an email and no longer wish to be contacted by Dropbox, you can
unsubscribe and remove yourself from our contact list via the message itself.

Bases for processing your data. We collect and use the personal data described
above in order to provide you with the Services in a reliable and secure manner.
We also collect and use personal data for our legitimate business needs. To the
extent we process your personal data for other purposes, we ask for your consent
in advance or require that our partners obtain such consent. For more
information on the lawful bases for processing your data, please see our FAQ.

For more details on the categories of personal information that are included in
the information above, please see our FAQ.

With Whom

We may share information as discussed below, but we won’t sell it to advertisers
or other third parties.

Others working for and with Dropbox. Dropbox uses certain trusted third parties
(for example, providers of customer support and IT services) for the business
purposes of helping us provide, improve, protect, and promote our Services.
These third parties will access your information to perform tasks on our behalf,
and we’ll remain responsible for their handling of your information per our
instructions. For a list of trusted third parties that we use to process your
personal data and more details on the categories of personal information that
we’ve disclosed, please see our FAQ.

Other Dropbox Companies. Dropbox shares infrastructure, systems, and technology
with other Dropbox Companies to provide, improve, protect, and promote Dropbox
Company Services. We process your information across the Dropbox Companies for
these purposes, as permitted by applicable law and in accordance with their
terms and policies. For more information on Dropbox Companies, Dropbox Company
Services, and how your data is used, please see our FAQ.

Other users. Our Services are designed to help you collaborate with others. If
you register your Dropbox account with an email address on a domain owned by
your employer or organization, join a Dropbox Team, or collaborate with other
Dropbox users, we may suggest you or your team as a potential collaborator to
other users or teams. For example, if you interact with a person at a company,
and that person frequently works with one of their coworkers, we may suggest you
as a potential collaborator for that coworker. Collaborators and potential
collaborators may see some of your basic information, like your name, Dropbox
Team name, profile picture, device, email address, and usage information. This
helps you sync up with teams you can join and helps other users share files and
folders with you.

Certain features let you make additional information available to others. For
example, if you view a file or folder shared from DocSend or Dropbox analytics,
we will share your identifying information such as name and email address,
information on the device you used to view the content, and for how long you
viewed content and what portion of the content you viewed with the owner of the
file or folder.

Other applications. You can choose to connect your Dropbox account with
third-party services––for example, via Dropbox APIs. By doing so, you’re
enabling Dropbox and those third parties to exchange information about you and
data in your account so that Dropbox and those third parties can provide,
improve, protect, and promote their services. Please remember that third
parties’ use of your information will be governed by their own privacy policies
and terms of service.

Team Admins. If you are a user of a Dropbox Team, your administrator may have
the ability to access and control your Dropbox Team account. Please refer to
your organization’s internal policies if you have questions about this. If you
aren’t a Dropbox Team user but interact with a Dropbox Team user (for example,
by joining a shared folder or accessing stuff shared by that user), members of
that organization may be able to view information about you (such as your name,
email address, and profile picture) and your interaction with the Dropbox Team
user (such as your IP address). If you share Your Stuff with a Dropbox Team
user, the administrator of the team account may have the ability to access and
edit what you share.

Law & Order and the Public Interest. We may disclose your information to third
parties if we determine that such disclosure is reasonably necessary to: (a)
comply with any applicable law, regulation, legal process, or appropriate
government request; (b) protect any person from death or serious bodily injury;
(c) prevent fraud or abuse of Dropbox or our users; (d) protect Dropbox’s
rights, property, safety, or interest; or (e) perform a task carried out in the
public interest.

Stewardship of your data is critical to us and a responsibility that we embrace.
We believe that your data should receive the same legal protections regardless
of whether it’s stored on our Services or on your home computer’s hard drive.
We’ll abide by the following Government Request Principles when receiving,
scrutinizing, and responding to government requests (including national security
requests) for your data:

 * Be transparent
 * Fight blanket requests
 * Protect all users, and
 * Provide trusted services.

We publish a Transparency Report as part of our commitment to informing you
about when and how governments ask us for information. This report details the
types and numbers of requests we receive from law enforcement. We encourage you
to review our Government Request Principles and Transparency Report for more
detailed information on our approach and response to government requests.

How

Security. We have a team dedicated to keeping your information secure and
testing for vulnerabilities. We continue to work on features to keep your
information safe in addition to things like two-factor authentication,
encryption of files at rest, and alerts when new devices and apps are linked to
your account. We deploy automated technologies to detect abusive behavior and
content that may harm our Services, you, or other users.

User Controls. You can access, amend, download, and delete your personal
information by logging into your Dropbox account and going to your account
settings page. Learn more here about managing your account information
generally, or click here to learn how to change your profile information.

Retention. When you sign up for an account with us, we’ll retain information you
store on our Services for as long as your account exists or as long as we need
it to provide you the Services. If you delete your account, we’ll initiate
deletion of this information after 30 days. Learn more here. But please note:
(1) there might be some latency in deleting this information from our servers
and back-up storage; and (2) we may retain this information if necessary to
comply with our legal obligations, resolve disputes, or enforce our agreements.

Use of Data from Google APIs. Dropbox’s use and transfer to any other app of
information received from Google APIs will adhere to the Google API Services
User Data Policy, including the Limited Use requirements.

Where

Around the world. To provide you with the Services, we may store, process, and
transmit data in the United States and locations around the world—including
those outside your country. Data may also be stored locally on the devices you
use to access the Services.

Data Transfers. When transferring data from the European Union, the European
Economic Area, the United Kingdom, and Switzerland, Dropbox relies upon a
variety of legal mechanisms, such as contracts with our customers and
affiliates, Standard Contractual Clauses, the EU-U.S. Data Privacy Framework,
the UK Extension to the EU-U.S. Data Privacy Framework, the Swiss-U.S. Data
Privacy Framework, and the European Commission's adequacy decisions about
certain countries, as applicable.

Data Privacy Frameworks. Dropbox complies with the EU-U.S. and Swiss-U.S. Data
Privacy Frameworks, as well as the UK Extension to the EU-U.S. Data Privacy
Framework, as set forth by the U.S. Department of Commerce regarding the
processing of personal data transferred from the European Union, the European
Economic Area, the United Kingdom, and Switzerland to the United States. Dropbox
has certified to the U.S. Department of Commerce that it adheres to the
Principles of these Data Privacy Frameworks with respect to such data, but this
does not include the DocSend or Formswift portions of the Services. If there is
any conflict between this Privacy Policy and the Data Privacy Framework
Principles, the Principles shall govern. In accordance with the Principles,
Dropbox shall remain liable for onward transfers if a processor processes
personal data in a manner inconsistent with the Principles. To learn more about
the Data Privacy Framework, and to view our certification, visit
https://www.dataprivacyframework.gov.

Dropbox is subject to oversight by the U.S. Federal Trade Commission. JAMS is
the US-based independent organization responsible for reviewing and resolving
complaints about our Data Privacy Framework compliance—free of charge to you. We
ask that you first submit any such complaints directly to us via
privacy@dropbox.com. If you aren’t satisfied with our response, please contact
JAMS at https://www.jamsadr.com/dpf-dispute-resolution. In the event your
concern still isn’t addressed by JAMS, you may be entitled to a binding
arbitration as set forth in Annex I of the Data Privacy Framework Principles.

Your Control and Access of Your Data

You have control over your personal data and how it’s collected, used, and
shared. For example, you can:

 * Delete Your Stuff in your Dropbox account. You can learn more about how to
   delete files saved on Dropbox here.
 * Change or correct personal data. You can manage your account and the content
   contained in it, as well as edit some of your personal data, through your
   account settings page.
 * Access and take your data elsewhere. You can access your personal data from
   your Dropbox account and you can download a copy of Your Stuff in a machine
   readable format as outlined here. You can also ask us for a copy of personal
   data you provided to us or that we’ve collected, the business or commercial
   purpose for collecting it, the types of sources we got it from, and types of
   third parties we’ve shared it with.
 * Object to the processing of your personal data. Depending on the processing
   activity, you can request that we stop or limit processing of your personal
   data.

If you would like to submit a data access request or object to the processing of
your personal data, please email us at privacy@dropbox.com. To request that your
personal data be deleted, please fill out this form. For more information on how
to control and access your personal data, please see our FAQ.

Dropbox as controller or processor. If you reside in North America (the United
States, Canada, and Mexico), Dropbox, Inc. acts as your service provider. For
all other users, Dropbox International Unlimited Company acts as a controller of
your personal data. Outside of North America, if you are a Dropbox Team customer
or use the Dropbox Sign or DocSend team portions of the Services, Dropbox acts
as a processor of your data.

Changes

If we’re involved in a reorganization, merger, acquisition, or sale of our
assets, your data may be transferred as part of that deal. We’ll notify you (for
example, via a message to the email address associated with your account) of any
such deal and outline your choices in that event.

We may revise this Privacy Policy from time to time, and will post the most
current version on our website. If a revision meaningfully reduces your rights,
we will notify you.

Contact

Have questions or concerns about Dropbox, our Services, and privacy? Contact our
Data Protection Officer at privacy@dropbox.com. If they can’t answer your
question, you have the right to contact your local data protection supervisory
authority.


DROPBOX

 * Desktop app
 * Mobile app
 * Integrations
 * Features
 * Solutions
 * Security
 * Early access
 * Templates


PRODUCTS

 * Plus
 * Professional
 * Business
 * Enterprise
 * Dash (beta)
 * Dropbox Sign
 * DocSend
 * Plans
 * Product updates


FEATURES

 * Send large files
 * Send long videos
 * Cloud photo storage
 * Secure file transfer
 * Password manager
 * Cloud backup
 * Edit PDFs
 * Electronic signatures
 * Screen recorder
 * Convert to PDF


SUPPORT

 * Help center
 * Contact us
 * Cancel contract
 * Privacy & terms
 * Cookie policy
 * Cookies & CCPA preferences
 * AI principles
 * Sitemap
 * Cancel contract
 * Learning resources


RESOURCES

 * Blog
 * Customer stories
 * Resources library
 * Developers
 * Community forums
 * Referrals
 * Reseller partners
 * Integration partners
 * Find a partner


COMPANY

 * About us
 * Impressum
 * Jobs
 * Investor relations
 * ESG