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HOW CAN WE HELP YOU TODAY?

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KNOWLEDGE BASE


FAQS

Ordering 5
 * Can I upgrade my bikes battery for a an extra fee?
 * Handlebars - can I customize?
 * Electric Bike Racks and Cargo Carriers - Advice and Recommendations
 * Can I purchase a 500 series rack/fenders separately?
 * Can I Test Ride A Ride1UP Electric Bike?

Product 14
 * Is my Ride1UP electric bike's rear rack compatible with a child seat?
 * Where are the bikes designed? Where are they manufactured and assembled?
 * What is the expected lifespan of the battery?
 * Does the bike need to be charged when it first arrives?
 * Pedal Assist: Cadence vs Torque vs Throttle

See all 14 articles
Shipping 9
 * I ordered 2 bikes, will my bikes ship together?
 * Will my bike delivery require a signature?
 * When is my bike shipping?
 * Can you ship to my country?
 * My tracking number is not showing any movement, when will my bike arrive?

See all 9 articles
Warranty 3
 * I dont want to get my bike assembled or certified by a mechanic - what is my
   warranty status?
 * Where can I find the warranty terms?
 * Extended Warranty Options

Other 6
 * How can I become a Ride1UP Affiliate or Ambassador?
 * I lost my keys, how do I replace them?
 * Stolen Bike
 * Ride1UP Electric Skate Board Support and Components
 * Navigating the Affiliate Portal | Utilize your Affiliate Benefits

See all 6 articles


GENERAL

Assembly 17
 * General Assembly info
 * How much assembly is required for your Ride1UP electric bike?
 * 500 Series Assembly
 * Ride1UP Electric Bike Video Tutorials
 * Bike Shops, Mechanics, Service and Assembly

See all 17 articles
Cancellations 1
 * Cancelling your order

Ordering 10
 * Can I finance my Ride1UP electric bike?
 * Coupons, Promotions and Discounts
 * Finding the right size bike
 * International orders outside North America
 * Models Compared - Major Differences and Key Aspects

See all 10 articles
Maintenance 20
 * 500 Series & Core-5 - Rear Brake Caliper Adjustment
 * Adjusting 700 Series fork. Preload/ compression
 * Can I Wash My eBike? Best Methods and Practices
 * Checking Mechanical Components
 * Electric Bicycle Lubrication

See all 20 articles
Returns 2
 * Return Process
 * Sell your eBike locally - Advice and Recommendations


PRODUCT INFORMATION

Owners Docs 1
 * Digital Owners Documents

Recommendations 1
 * Locks, Security, Theft, Alarms

Variations 1
 * Upright Ride - Changing the stem or handlebars

Warranty 1
 * Warranty Info


TECH SUPPORT

Brakes 2
 * Rubbing or Noisy Brakes
 * Brake pads to close, can't get rotor in

Error Codes 3
 * Error Codes Explained
 * Error 25 700 series with Shimano Brakes
 * Error 30 - Communication Error

Fenders 2
 * Adjusting Fenders
 * Core-5 Rack and Fenders

Interactive Displays 5
 * 500 Series and Core-5 Display
 * 700 Series and LMT'D Display
 * Electric Bike Battery Reporting - Issues and Voltage Readouts
 * Speedometer or Odometer Issues
 * Roadster V2 Display Best Practices

Motor 9
 * Rear Wheel and Motor Noises
 * Removing The Rear Wheel
 * 500 Series Motor Not Working
 * 700 Series Motor Not Working
 * LMT'D Motor Not Working

See all 9 articles
Mechanical Components 4
 * Broken Kickstand on your Electric Bike? Let us help you.
 * Chain comes off of rear sprocket while riding.
 * Crank arms, chain ring, damaged, misaligned? What do I do?
 * Creaking Noise or Clicking from Crank Arms while Pedaling

Product Specs 4
 * Ride1UP Electric Bikes - Why am I getting less range?
 * Spokes - Ride1UP Electric Bike Spoke Adjustment/Replacement
 * Top Speed or Max Assisted Speed
 * Seat Post Replacement or Upgrade

Troubleshooting 16
 * Replacing Your Internal Controller
 * Charging Your Battery
 * Core-5 or LMT'D - Battery unlatched while riding
 * How to remove 700 battery with broken knob/ knob install.
 * How do you turn on the headlight and taillight?

See all 16 articles


FINANCING AVAILABLE

0% APR financing available.
Make easy monthly payments over 3, 12, or 18 months*


SERVICE & SUPPORT

Expert technical support and friendly customer service


1-YEAR WARRANTY

Every bike comes with a warranty against manufacturing defects


30 DAY TRIAL

If you're not thrilled, send it back for a full refund


FREE SHIPPING

On all bikes to contiguous 48 states. $100 to Canada and Mexico


SHOP

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 * 500 Series
 * 700 Series
 * LMT’D
 * Parts
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