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Ajman Municipality & Planning Department

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The Suspension of 16 Food Facilities: Masfoot Municipality Issues 979 Warnings &
129 Violations to Food Facilities
Rashid Al Nuaimi directs Population and Governmental Entities in Ajman to
Cooperate for a Successful Administrative Census
The Municipality Department Completes All Preparations for Welcoming the Holy
Month of Ramadan
H.H. Sheikh Rashid bin Humaid Al Nuaimi Applauds the Efforts of “Sandooq Al
Watan” in Sharpening the Skills and Developing the Talents of the Children of
the Homeland
The Suspension of 16 Food Facilities: Masfoot Municipality Issues 979 Warnings &
129 Violations to Food Facilities
Rashid Al Nuaimi directs Population and Governmental Entities in Ajman to
Cooperate for a Successful Administrative Census

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ISSUANCE OF A STATEMENT OF OWNED PROPERTIES (TO WHOM IT MAY CONCERN CERTIFICATE)

GOVERNMENTAL LAND OR RESIDENCE GRANT REQUEST

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PROPERTY REGISTRATION REQUEST

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BUILDING PERMIT REQUEST

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ACCREDITATION REQUEST FOR PUBLIC HEALTH PEST CONTROL COMPANIES

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ACCREDITATION AMENDMENT REQUEST FOR PUBLIC HEALTH PEST CONTROL COMPANIES

PUBLIC HEALTH PEST CONTROL REQUEST

ENVIRONMENTAL IMPACT ASSESSMENT STUDIES ACCREDITATION REQUEST

ENVIRONMENTAL MEASUREMENTS REQUEST

ENVIRONMENTAL CONSULTATION REQUEST

REQUEST FOR THE ISSUANCE OF AN ENVIRONMENTALLY FRIENDLY PRODUCT CERTIFICATE

ENVIRONMENTAL VEHICLE ACCREDITATION REQUEST

ENVIRONMENTAL VEHICLE ACCREDITATION RENEWAL REQUEST

REQUEST FOR THE ISSUANCE OF MEDICAL WASTE DISPOSAL CERTIFICATE OF COMMITMENT

HAZARDOUS WASTE DETECTION REQUEST

CERTIFICATE OF ATTESTATION REQUEST STATING THAT MATERIALS ARE FREE OF
ENVIRONMENTALLY HARMFUL SUBSTANCES

REQUEST FOR PURCHASING ADDITIONAL PLASTIC BAGS OR CONTAINERS FOR MEDICAL WASTE

HEALTH FACILITIES MEDICAL WASTE TREATMENT REQUEST

HAZARDOUS CHEMICALS RELEASE REQUEST

LAND DEMARCATION REQUEST

GROUND LEVEL DETERMINATION REQUEST

REQUEST AN EXTERNAL GATE LEVEL CHECK

REQUEST TO CHECK THE LEVELS OF GROUND BRIDGES

LAND BOUNDARIES VERIFICATION REQUEST

LAND COORDINATES REQUEST

REFERENCE POINT COORDINATES

INFRASTRUCTURE SERVICE PATH REQUEST

SITE CLEANLINESS CERTIFICATE REQUEST

WASTE CONTAINERS REQUEST

HEALTH VEHICLE PERMIT REQUEST

HEALTH VEHICLE PERMIT RENEWAL REQUEST

REQUEST TO RELEASE IMPOUNDED VEHICLES

RENTAL OF INVESTMENT LANDS

HEALTH VEHICLE PERMIT RENEWAL REQUEST

REQUEST TO RELEASE IMPOUNDED VEHICLES

RENTAL OF INVESTMENT LANDS

RENTAL OF ADVERTISING SPACES AND BILLBOARDS

RENTAL OF LAND CRUSHERS

RENTAL OF INVESTMENT BUILDINGS

RENTAL OF INVESTMENT SITES

SIGNED SITE INSPECTION REQUEST

REQUEST FOR FACILITY ACCREDITATION FOR MASS IFTAR DURING RAMADAN

HEALTH PERMIT REQUEST

HEALTH PERMIT RENEWAL REQUEST

REQUEST FOR ISSUING CERTIFICATES OR LETTERS TO MUNICIPALITIES OR OTHER STATE
BODIES

ACCREDITATION REQUEST FOR FOOD SAFETY AND PUBLIC HEALTH CONSULTANCY COMPANIES
AND CONSULTANTS

ACCREDITATION REQUEST FOR FOOD SAFETY AND PUBLIC HEALTH TRAINING COMPANIES AND
TRAINERS

ACCREDITATION REQUEST FOR FOOD ANALYSIS LABORATORIES

ACCREDITATION REQUEST FOR WATER TANK CLEANING AND PURIFYING COMPANIES

ACCREDITATION REQUEST FOR FOOD AND HEALTH FACILITY PLAN DESIGNING COMPANIES

ACCREDITATION REQUEST FOR SCHOOL FOOD SUPPLIERS

ACCREDITATION RENEWAL REQUEST FOR FOOD SAFETY MANAGEMENT SYSTEM CERTIFICATION
COMPANIES AND AUDITORS

ACCREDITATION RENEWAL REQUEST FOR FOOD SAFETY AND PUBLIC HEALTH CONSULTANCY
COMPANIES AND CONSULTANTS

ACCREDITATION RENEWAL REQUEST FOR FOOD SAFETY AND PUBLIC HEALTH TRAINING
COMPANIES AND TRAINERS

ACCREDITATION RENEWAL REQUEST FOR FOOD ANALYSIS LABORATORIES

ACCREDITATION RENEWAL REQUEST FOR FOOD AND HEALTH FACILITY PLAN DESIGNING
COMPANIES

REQUEST FOR THE APPROVAL OF ENGINEERING PLANS FOR FOOD AND HEALTH FACILITIES

APPROVAL AMENDMENT REQUEST FOR ENGINEERING PLANS OF FOOD AND HEALTH FACILITIES

PAYMENT OF HEALTH VIOLATIONS ON FOOD AND HEALTH FACILITIES

FOODSTUFFS EXPORTATION REQUEST

REQUEST FOR A HEALTH RELEASE CERTIFICATE FOR FOODSTUFFS SHIPMENTS IN AJMAN PORT

REQUEST FOR A HEALTH RELEASE CERTIFICATE FOR FOODSTUFFS SHIPMENTS IN OTHER PORTS

REQUEST FOR FOODSTUFFS EXPORTATION VALIDITY CERTIFICATE

REQUEST FOR A VETERINARY EXPORTATION HEALTH CERTIFICATE

REQUEST FOR THE RECOVERY OF FINANCIAL INSURANCE SET FOR SHIPMENTS IMPORTED INTO
AJMAN PORT

SUBMISSION OF SUGGESTIONS

SUBMISSION OF COMPLAINTS

QUESTIONS AND INQUIRIES

UNIFIED REGISTRATION

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ISSUING ROADS WORK PERMITS REQUEST

UNDERGROUND PIPE WORK PERMIT REQUEST

ISSUING ROAD ACCIDENT DAMAGE REPORT REQUEST

REQUEST FOR COMPLIANCE ASSESSMENT OF BUILDING MATERIALS WITH SPECIFICATIONS

ON-SITE SURVEY REQUEST

ISSUING PERMANENT OR TEMPORARY ROAD SIGN PERMIT REQUEST

ALLOCATION OF SIDEWALKS AND PARKING LOTS REQUEST

ISSUING NO-OBJECTION CERTIFICATE TO COMMENCE WORK REQUEST

ISSUING CLEARANCE FOR NO-OBJECTION CERTIFICATES REQUEST

RENTAL OF FIXED PARKING LOT REQUEST

ISSUING PARKING LOT CANCELLATION REQUEST

PAYMENT OF PARKING FINES REQUEST

SPATIAL DATA REQUEST (MAKANI NUMBER)

GEOGRAPHICAL SPATIAL PLANS REQUEST

REQUEST FOR THE AMENDMENT OF RESIDENTIAL, INVESTMENT OR COMMERCIAL CONTRACTS

AUTHENTICATION OF ALL LEASE COMPLAINT CONTRACTS

PROPERTY REGISTRATION REQUEST

AUTHENTICATION REQUEST FOR RESIDENTIAL, INVESTMENT, OR COMMERCIAL CONTRACTS

REQUEST FOR THE RENEWAL OF RESIDENTIAL, INVESTMENT OR COMMERCIAL CONTRACTS

REQUEST FOR THE TERMINATION OF RESIDENTIAL, INVESTMENT OR COMMERCIAL CONTRACTS

MAINTENANCE PERMIT REQUEST

DEMOLITION PERMIT REQUEST

REQUEST FOR ISSUING TECHNICAL REPORT FOR BUILDINGS AND FACILITIES

TO WHOM IT MAY CONCERN CERTIFICATE REQUEST (BUILDINGS DEPARTMENT)

PAYMENT OF ENVIRONMENTAL VIOLATIONS

REQUEST FOR FOOD SAMPLE TESTING

REQUEST FOR ENVIRONMENTAL SAMPLE TESTING

ISSUANCE OF A STATEMENT OF OWNED PROPERTIES (TO WHOM IT MAY CONCERN CERTIFICATE)

REQUEST TO ADD FULL/PARTIAL FLOOR

SETBACK TERMINATION REQUEST

REQUEST FOR LAND USAGE CHANGE

LAND PARTITIONING REQUEST

LAND CONSOLIDATION REQUEST

SITE PLAN REQUEST

PUBLIC HEALTH PEST CONTROL REQUEST

REQUEST FOR THE ISSUANCE OF AN ENVIRONMENTALLY FRIENDLY PRODUCT CERTIFICATE

REQUEST FOR THE ISSUANCE OF MEDICAL WASTE DISPOSAL CERTIFICATE OF COMMITMENT

LAND DEMARCATION REQUEST

GROUND LEVEL DETERMINATION REQUEST

REQUEST AN EXTERNAL GATE LEVEL CHECK

REQUEST TO CHECK THE LEVELS OF GROUND BRIDGES

LAND BOUNDARIES VERIFICATION REQUEST

LAND COORDINATES REQUEST

REFERENCE POINT COORDINATES

INFRASTRUCTURE SERVICE PATH REQUEST

WASTE CONTAINERS REQUEST

REQUEST TO RELEASE IMPOUNDED VEHICLES

SUBMISSION OF SUGGESTIONS

SUBMISSION OF COMPLAINTS

QUESTIONS AND INQUIRIES

UNIFIED REGISTRATION

PreviousNext

REQUEST FOR THE RENEWAL OF RESIDENTIAL, INVESTMENT OR COMMERCIAL CONTRACTS

GOVERNMENTAL LAND OR RESIDENCE GRANT REQUEST

REQUEST FOR CONSTRUCTION ON AN EXISTING BUILDING

SITE PLAN REQUEST

AUTHENTICATION REQUEST FOR RESIDENTIAL, INVESTMENT, OR COMMERCIAL CONTRACTS

PARKING RESERVATION

LAND BOUNDARIES VERIFICATION REQUEST

ISSUANCE OF A STATEMENT OF OWNED PROPERTIES (TO WHOM IT MAY CONCERN CERTIFICATE)

GROUND LEVEL DETERMINATION REQUEST

TO WHOM IT MAY CONCERN CERTIFICATE REQUEST (BUILDINGS DEPARTMENT)

APPROVAL REQUEST FOR A NEW CONSULTANT / CONTRACTOR PROJECT

FINAL CERTIFICATE OF COMPLETION REQUEST

PreviousNext

DIRECT LINE TO CHAIRMAN OFFICE
Based on the His Highness’s directions, to create a spirit of initiative,
innovation and in giving assistance to all groups of society. A platform has
been provided under the name of the Chairman of MPDA to be available at its
website
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steps; you can contact us directly. You will be interviewed by Customer
Happiness Coordinator to answer your inquiries immediately.
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News & Events
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2
08 Apr: Rashid Al Nuaimi directs Population and Governmental Entities in Ajman
to Cooperate for a Successful Administrative Census

His Highness Sheikh Rashid bin Humaid Al Nuaimi, Chairman of Municipality…

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6
08 Apr: The Municipality Department Completes All Preparations for Welcoming the
Holy Month of Ramadan

The Municipality & Planning Department – Ajman announced the completion of…

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7
06 Apr: H.H. Sheikh Rashid bin Humaid Al Nuaimi Applauds the Efforts of “Sandooq
Al Watan” in Sharpening the Skills and Developing the Talents of the Children of
the Homeland

H.H. Sheikh Rashid bin Humaid Al Nuaimi, the Chairman of the…

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2
06 Apr: The Suspension of 16 Food Facilities: Masfoot Municipality Issues 979
Warnings & 129 Violations to Food Facilities

Masfoot Municipality of the Municipality & Planning Department – Ajman
suspended…

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Masfoot Road,Al Bustan, Near Lulu Center, Ajman, United Arab Emirates

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Request for Issuing Technical Report for Buildings and Facilities

SERVICE DESCRIPTION

A government service that enables customers to obtain a technical report that
determines the status of existing or under construction buildings.

CUSTOMER CATEGORY

Individuals – Corporates – Government Institutions

REQUIRED DOCUMENTS

Individuals – Corporates – Government Institutions:
Site plan

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1.Submitting the request and attaching the required documents and paying fees
via website.
2.If the request is approved, the report is issued.
3.If the request is rejected, customer will be notified via system.

SERVICE DELIVERY CHANNELS

Website – AMAR

FEES

1000 AED

Start Service
×
Building Licensing Services

SERVICE DESCRIPTION

A government service that allows customers to obtain a building permit for
further construction on an existing building approved by the Department and in
compliance with building specifications and requirements.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

1- Final architectural plans
2- Structural executive plans
3- Approved plans from relevant entities (if any): FEWA AND ETISALAT
4- Letter from the supervising consultant for buildings consisting of more than
20 floors (if applicable).
5- Approval for a New Contractor Project

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1.Submitting the request and attaching the required documents and paying fees
via website
2.If the request is approved, customer will receive permit
3.If the request is rejected, customer will be notified via system

SERVICE DELIVERY CHANNELS

Website – AMAR

FEES

1.Service provision fees for all buildings except for private residence: 500 AED
2.Fees for providing service for private/agricultural residential buildings: 50
AED
3.Building permit for a private residential / agricultural building: 3.5 AED /
square meter, with a minimum of 200 AED
4.Building permit for all buildings (other than residential / agricultural): 6
AED / square meter, with a minimum of 200 AED
5.Permit to build a private/agricultural fence: 200 AED
6.Building permit for a private residential/agricultural annex: 200 AED
7.License for indoor/outdoor private residential/agricultural canopies: 200 AED
8.Permit for indoor/outdoor shades for all buildings (other than
residential/agricultural): 500 AED
9.Insurance: 2 AED per square meter for all types of buildings, with a minimum
of 500 AED for residential sheds, 1000 AED for annexes, 2,000 AED for
residential villas, and 3000 AED for all types of buildings (other than
residential / agricultural).
10.Technical report fee: 1000 AED

Start Service
×
Roadworks Permits

SERVICE DESCRIPTION

A service that allows customers to request a permit to use one or two lanes of a
road for corporate projects in addition to setting up wedding or funeral tents.

CUSTOMER CATEGORY

Individuals – Corporates – Government Institutions

REQUIRED DOCUMENTS

Individuals:1- UAE Identity 2. Aerial photograph of the site (via Google) and
traffic transfer scheme
Corporates: 1- Project outline and traffic transfer scheme 2.Letter from the
corporation
Government Institutions:1- Project outline and traffic transfer scheme 2- letter
requesting from the institution.

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1.Submitting the request at any of service channels
2. initial approval from road and infrastructure department
3. Paying service fees (there are no fees for wedding or funeral tents)
4. Receiving the permit

SERVICE DELIVERY CHANNELS

1- Website – Online Customer Happiness Services
2- Customer Happiness Center

FEES

AED 500 one lane per day
AED 1000 two lanes per day
AED 7000 one lane per month
AED 10,000 two lanes per month

Start Service
×
Issuance of a Statement of Owned Properties (To Whom It May Concern Certificate)

SERVICE DESCRIPTION

A service that allows customers to issue a certificate addressed to official
authorities stating all the properties owned by them in the Emirate of Ajman,
whether it is a granted land or other types of properties. This certificate is
required by the Sheikh Zayed Housing Programme, Social Affairs and other related
institutions. The service is mostly targeted at individuals, and the only
government institutions that request this service are Social Affairs or courts.

CUSTOMER CATEGORY

Individuals – Government Institutions

REQUIRED DOCUMENTS

Individuals:
– Applicant’s original Emirati ID card
If the determination of inheritance certificate is completed:
– Power of attorney on behalf of the heirs or a letter from court
If the customer is granted power of attorney to act on behalf of other
principals:
– Power of attorney from the applicant’s principals.
– Copy of Emirates ID card.
Government Institutions:
– Copies of Emirates ID cards of the persons for whom a certificate of owned
properties is required
In the event of a dispute or if the heirs are underage and
determination of inheritance certificate is not issued:
– A letter from the court stating the inheritance

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1- Apply for the service through the approved application channels
2- Fill out the application form
3- Request the required documents
4. Paying service fees (if any)
5. Issuing the certificate and delivering it to the customer

SERVICE DELIVERY CHANNELS

1- Website – Electronic Customer Happiness Services
2- Customer Happiness Center

FEES

Institutions exempted from fees:
– Ministry of Social Affairs
– Armed Forces
– Charitable bodies around the country
– Housing authorities and programmers
Institutions not exempted from fees, which are estimated at AED 100:
– Ministries and government departments
– Universities
– The Ruler’s Court
– To whom it may concern certificate without mentioning the institution

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×
Governmental land or residence grant request

SERVICE DESCRIPTION

It is an e-service that allows citizens of the Emirate of Ajman to apply for a
grant for a residential land or a government residence, provided that all the
general and specific requirements are met.

CUSTOMER CATEGORY

Individuals

REQUIRED DOCUMENTS

1-Personal photo of the beneficiary 2-Copy of a valid Emirates ID. 3-Copy of
the passport. 4-Copy of the Family Book. 5-Copy of the marriage contract if the
wife is not registered in the Family Book. 6- Statement of owned properties from
the same Emirate where the applicant works if the place of work is outside the
Emirate of Ajman (for married applicants). 7-Recent (original) detailed salary
certificate from the employer or social affairs for both spouses, or a
non-employment certificate from court if the applicant is unemployed. 8-Proof of
residence (property deed, residential lease contract, or land plot plan).
9-Statement form for a land grant from the Department of Land and Real Estate
Regulation (property) + archives (grants). 10-Statement from the Sheikh Zayed
Housing Programme (for married + widowed + divorced applicants).
Additional documents required for divorced and widowed women:
1-Proof of marital status from court (proof of marriage termination + Custody
certificate + alimony + proof of inability to provide residence for children if
she has children (recent). 2-Copy of the family book of the (divorced /
deceased) husband. 3-Copy of the children’s passports (for divorcees).
4-Determination of inheritance certificate (for widows) 5-Retirement certificate
for the deceased husband (for widows).
Additional documents for women married to non-citizens:
1- Copy of the marriage contract. 2-Marriage continuity attestation certificate.
3- Copy of the passport of the husband and children with residency permits.
4-The husband’s salary certificate + employment contract + bank statements for
the last 3 months. 5-Children’s birth certificate. 6-Certificate of commercial
licenses for both spouses. 7-Education Continuity certificate for the children
for a period of 3 years. Note: The committee has the right to request any other
documents.

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request online.
2. Conducting a social study and an internal audit of the request and its
attached documents within two business days
3. Forming a government housing and land plot grant committee
4. Responding to the request within 3 months
5. Issuing final approval and receiving the approved request from the system

SERVICE DELIVERY CHANNELS

Website – AMAR

FEES

Free

Start Service
×
Setback Termination Request

SERVICE DESCRIPTION

A service that allows customers to request setback termination (The area left
empty on either the front or the back of the property, and once setback
termination is approved then this area can be built on).

CUSTOMER CATEGORY

Individuals – Corporates – Government Institutions

REQUIRED DOCUMENTS

Individuals – Corporates – Government Institutions:
1- Official authorization or power of attorney if the applicant is not the owner
of the land.
2- Approval letter from the Planning and Survey Department- Planning Studies
section.
3- -Determination of inheritance certificate from court if the applicant is one
of the heirs (Individuals).
4- -Official letter from the requesting government institution addressed to the
Head of the Planning Department. (Government Institutions)

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website.
2. approving the request and Paying the fees.
3. Receiving the approved request from system

SERVICE DELIVERY CHANNELS

1-Website – AMAR
2-MPDA mobile app

FEES

5% of land price paid upon submitting the request × Gained floor area/ Total
floor area permitted for the land before setting back.

Start Service
×
Request to Add Full/Partial Floor

SERVICE DESCRIPTION

A service that allows customers to add a full or partial floor depending on the
number of floors permitted according to the building height system.

CUSTOMER CATEGORY

Individuals – Corporates – Government Institutions

REQUIRED DOCUMENTS

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website.
2. approving the request and Paying the fees.
3. Receiving the approved request from system

SERVICE DELIVERY CHANNELS

1-Website – AMAR
2-MPDA mobile app

FEES

5% of land price paid upon submitting the request × Gained floor area/ Total
floor area permitted for the land before addition

Start Service
×
Request for Land Usage Change

SERVICE DESCRIPTION

A service that allows customers to request a change in the land usage type
(change the usage type to residential, commercial, or industrial usage)

CUSTOMER CATEGORY

Individuals – Corporates – Government Institutions

REQUIRED DOCUMENTS

Individuals – Corporates – Government Institutions:
1- Official authorization or power of attorney if the applicant is not the owner
of the land (Individuals – Corporates ).
2- Approval letter from the Planning and Survey Department- Planning Studies
section.
3- -Determination of inheritance certificate from court if the applicant is one
of the heirs (Individuals).
4- -Official letter from the requesting government institution addressed to the
Head of the Planning Department. (Government Institutions)

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website.
2. approving the request and Paying the fees.
3. Receiving the approved request from system

SERVICE DELIVERY CHANNELS

Website – AMAR

FEES

1% of land price paid upon submitting the request

Start Service
×
Land Partitioning Request

SERVICE DESCRIPTION

A service that allows customers to request land sorting and partitioning
(partitioning a land into two or more parts).

CUSTOMER CATEGORY

Individuals – Corporates – Government Institutions

REQUIRED DOCUMENTS

1- Official authorization or power of attorney if the applicant is not the owner
of the land (Individuals – Corporates ).
2- -Determination of inheritance certificate from court if the applicant is one
of the heirs (Individuals).
3- -Official letter from the requesting government institution addressed to the
Head of the Planning Department. (Government Institutions)

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website.
2. approving the request and Paying the fees.
3. Receiving the approved request from system

SERVICE DELIVERY CHANNELS

1-Website – AMAR
2-MPDA mobile app

FEES

1 AED per square meter

Start Service
×
Accreditation Request for Public Health Pest Control Companies

SERVICE DESCRIPTION

This service enables customers to obtain accreditation for public health pest
control companies ensuring the fulfillment of all the health requirements
related to the service in order to maintain public health and safety in the
Emirate.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

1- Public health pest control company accreditation file containing:
-List of pesticides used by the company in pest control operations along with
its registration certificate at the Ministry of Climate Change and Environment
-Tools and equipment used by the company in pest control operations
-Certificate of a pest control specialized engineer working for the company as
well as the owner’s ID documents
2- A written letter of commitment ensuring compliance with the requirements of
federal and local laws

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 2000

Start Service
×
Issuing Roads work Permits Request

SERVICE DESCRIPTION

A service that allows customers to request a permit to use one or two lanes of a
road for corporate projects in addition to setting up wedding or funeral tents.

CUSTOMER CATEGORY

Individuals – Corporates – Government Institutions

REQUIRED DOCUMENTS

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

SERVICE DELIVERY CHANNELS

1- Website – Online Customer Happiness Services
2- Customer Happiness Centre

FEES

AED 500 one lane per day
AED 1000 two lanes per day
AED 7000 one lane per month
AED 10,000 two lanes per month

Start Service
×
Underground pipe Work Permit Request

SERVICE DESCRIPTION

A service that allows customers to request a permit for underground pipe works
to connect service lines within the road reserve

CUSTOMER CATEGORY

Corporates – Government Institutions

REQUIRED DOCUMENTS

Corporates: 1- site plan 2– Letter from the corporation
Government Institutions: 1- site plan 2- letter from Government institution

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1.Submitting the request at any of service channels and paying the fees
2. processing the request
3. Receiving the permit

SERVICE DELIVERY CHANNELS

1- Website – Online Customer Happiness Services
2- Customer Happiness Centre

FEES

1110 AED

Start Service
×
Public Health Pest Control

SERVICE DESCRIPTION

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 2000

Start Service
×
Groundwater Withdrawal Request

SERVICE DESCRIPTION

A service that allows customers to request a permit to withdraw groundwater from
excavation works by using a manhole or direct drainage to the sea.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

1- Building permit or certificate of no- objection.

2- Commercial license of the executing company issued by the Emirate of Ajman.

3-site plan.

4 – Groundwater drainage request letter from the customer.

5 – Copy of the follow-up card for extending a groundwater drainage pipe.

6 – In case of Request for a Drainage Permit for sea, a copy of Environmental
management and Development department Accreditation to the Drainage Site.

7 – In Case of Request for Use of a Composite of Groundwater Withdrawal please
add copy of Ownership of the tank from both sides is valid from the Emirate of
Ajman.

8- In case of an application for permission for a dirt seater to collect water,
a copy is added from the Department of Planning and survey approval of the plot
of land on which the dirt seater will be executed..

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1.Submitting the request at any of service channels and paying the fees.
2. initial approval from road and infrastructure department.
3. Paying service fees.
4. Receiving the permit.

SERVICE DELIVERY CHANNELS

1- Website – Online Customer Happiness Services
2-Roads and Infrastructure Department

FEES

Drainage in the sea: insurance fees AED 10,000 / Service fees AED 100 per day
Drainage in a manhole not connected to a pumping station: insurance fees AED
5,000 / Service fees AED 200 per day
Drainage in a manhole connected to a pumping station: insurance fees AED 30,000
/ Service fees AED 500 for the pump per day
Collecting water inside an earthen berm: insurance fees AED 10,000
Using an existing pipe: Service fees AED 50 per day
PERMISSION TO VEHICLE FOR UNDERGROUNDWATER SUCTION (10,000 galloon) : insurance
10,000 AED – FEES : 4000 AED per month

Start Service
×
Issuing Road Accident Damage Report Request

SERVICE DESCRIPTION

A government service that allows customers to request an assessment of the
damages caused by traffic accidents on road reserves of the Municipality &
Planning Department.

CUSTOMER CATEGORY

Individuals – Corporates – Government Institutions

REQUIRED DOCUMENTS

Copy of the Accident report.

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1.Submitting the request at any of service channel.
2.Inspecting the site within three business days.
3.Contacting the customer via phone to notify him of the amount of the damage.
4.If the customer is insured, a letter will be issued with the amount of damage
addressed to the insurance (via website ).
5.Paying the fees via website or via Customer Happiness Centre.

SERVICE DELIVERY CHANNELS

1- Website – Online Customer Happiness Services
2- Customer Happiness Centre

FEES

free (Value is determined based on the amount of damages caused by the accident)

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Request for Issuance of Temporary Contractor/Consultant Permit

SERVICE DESCRIPTION

This service provides a temporary contractor/consultant permit for Emirate of
Ajman with the aim of adding a new project restricted to governmental or special
projects.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

1-Temporary Permit Request Form (Contractor/ Consultant).
2- Copy of the project site plan.
3- Architectural plans for the proposed project.
4- An approved up-to-date list of employees.
5- A list of all implemented projects + certificates of completion.
6- Letter of assignment from the concerned authority.

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1.Submitting the request and attaching the required documents.
2.If the request is approved, fees are paid, and the permit is issued.
3.If the request is rejected, customer will be notified via system.

SERVICE DELIVERY CHANNELS

1- Website – Online Customer Happiness Services
2- Customer Happiness Centre

FEES

Temporary permit fee 50,000 AED
The processing fee is 200 AED

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Request for Raising the Ranking of a Contractor/Consultant

SERVICE DESCRIPTION

This service allows for raising the ranking of a contractor / consultant after
the fulfilment of the required qualifications for a higher ranking.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

Corporates: 1- Contractors and consultants classification service request form.
2- A list of all implemented projects + certificates of completion.
3- An approved up-to-date list of employees.

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1.Submitting the request and attaching the required documents.
2.If the request is approved, fees are paid, and Raising the Ranking of a
Contractor/Consultant is approved.
3.If the request is rejected, customer will be notified via system.

SERVICE DELIVERY CHANNELS

1- Website – Online Customer Happiness Services.
2- Customer Happiness Centre.

FEES

200 AED

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Approval Request for a New Consultant / Contractor Project

SERVICE DESCRIPTION

A service that enables contracting companies and engineering consulting offices
to submit a request to add a new project.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

Corporates:
1- Copy of the project site plan.
2- Copy of the project’s surveying table.

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1.Submitting the request and attaching the required documents.
2.If the request is approved, fees are paid, and a New Consultant / Contractor
Project is approved.
3.If the request is rejected, customer will be notified via system.

SERVICE DELIVERY CHANNELS

1- Website – Online Customer Happiness Services.
2- Customer Happiness Centre.

FEES

200 AED

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Request for Professional Practice Accreditation (Contractor- Consultant)

SERVICE DESCRIPTION

This service provides approval to start practicing the profession of building
contracting and engineering consulting after meeting the minimum required
technical and administrative standards.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

Corporates: 1- Contractors and consultants classification service request form.
2- cards of society of Engineers.
3- A statement from the Department of Economic Development of the commercial
licenses of the partners in the emirate.
4- Lease contract of the office.
5- Office plan with dimensions in m2.
6- An approved up-to-date list of employees.

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1.Submitting the request and attaching the required documents.
2.If the request is approved, fees are paid, and Request for Professional
Practice Accreditation (Contractor- Consultant) is approved.
3.If the request is rejected, customer will be notified via system.

SERVICE DELIVERY CHANNELS

1- Website – Online Customer Happiness Services.
2- Customer Happiness Centre.

FEES

AED 200

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Request for Compliance Assessment of Building Materials with Specifications

SERVICE DESCRIPTION

A government service that enables consultants to request an examination of
building material samples such as aggregate tests, special tests, field density
tests, soil and rock tests, block tests, concrete tests, iron tests, asphalt and
asphalt mixture tests.

CUSTOMER CATEGORY

Individuals – Corporates – Government Institutions

REQUIRED DOCUMENTS

Corporates – Government Institutions:.
1-Copy of the project’s approved building permit.
2- Copy of the project’s approved building permit (for the consultant approved
by the government institution).
3- Material sample.
(Individuals) : Material sample.

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1.Submitting the request and attaching the required documents and paying fees
via website.
2. in case of external tests, field visit is determined.
3. in case of laboratory tests, samples have to be delivered to the lab.
4. test results will be sent via system upon required test (from 1 business day
to 30 business days).

SERVICE DELIVERY CHANNELS

Website – AMAR

FEES

Annex to Resolution No. (9)/2018 regarding fees for services for the
infrastructure development sector in Ajman Municipality and fines for violations
related thereto.

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On-Site Survey Request

SERVICE DESCRIPTION

This service provides exploratory on-site and well drilling surveys to determine
the bearing capacity of the soil, specify the type of foundations best suited
for the building, and then issue a certified geotechnical report of the results
and recommendations.

CUSTOMER CATEGORY

Corporates – Government Institutions

REQUIRED DOCUMENTS

Corporates – Government Institutions: 1- site plan issued from Ajman
municipality.

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1.Submitting the request and attaching the required documents and paying fees
via website.
2.Scheduling a field visit date for commencing the testing process (subject to
change depending on site readiness after completing the inspection).
3.Site inspection by the technician before commencing the testing process.
4.Analyzing the samples in the laboratory and determining the soil type.
5. receiving report from website.

SERVICE DELIVERY CHANNELS

1- Website – Online Customer Happiness Services
2-Building Materials Laboratory Outlet

FEES

Annex to Resolution No. (9)/2018 regarding fees for services for the
infrastructure development sector in Ajman Municipality and fines for violations
related thereto.

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Settlement of dirt roads Request

SERVICE DESCRIPTION

A government service that allows customers to request grading of dirt roads to
facilitate their use for road users in residential areas in the Emirate.

CUSTOMER CATEGORY

Individuals

REQUIRED DOCUMENTS

Site Plan or Makani Number.

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1.Submitting the request at any of service channels.
2.Inspecting the site within three business days.
3.Approving the request and notifying the customer via phone.

SERVICE DELIVERY CHANNELS

1-Website – AMAR
2-Ajman Contact Centre 800701

FEES

Free

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Issuing Permanent or Temporary Road Sign Permit Request

SERVICE DESCRIPTION

A government service that allows customers to request a permit to install a
guiding sign on road reserve to locate sites and facilitate access.

CUSTOMER CATEGORY

Corporates – Government Institutions

REQUIRED DOCUMENTS

Corporates – Government Institutions:
1-Letter from the concerned entity.
2-Road sign diagram.
3-Site plan of the road sign.
4- Applicant’s valid Emirates ID card.

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1.Submitting the request at any of service channels
2.Inspecting the site within three business days
3.Approving the request and notifying the customer via phone
4. paying fees and Receiving the permit

SERVICE DELIVERY CHANNELS

1- Website – Online Customer Happiness Services.
2- Customer Happiness Centre.

FEES

AED 20,000 per year for a pole shaped road sign
AED 3,000 per year for one road sign
AED 7,000 per year for two road signs
AED 15,000 per year for three or more road signs
AED 10,000 per quarter for a pole shaped road sign
AED 1,000 per quarter for one road sign
AED 2,000 per quarter for two road signs
AED 5,000 per quarter for three or more road signs
(Government institutions are exempted from fees)

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Request to Determine Gate Levels

SERVICE DESCRIPTION

A government service that allows customers to request determining gate levels
based on sea level.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

Corporates:

Copy of the site plan.
Copy of the identity of the applicant.
copy of Allocation of Sidewalks and Parking Lots approval (in case of commercial
or industrial land).

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1.Submitting the request at any of the available service channels.
2.Reviewing previous plans or conducting a new study on level plans.
3.Receiving the transaction within two business days.

SERVICE DELIVERY CHANNELS

1- Website – Online Customer Happiness Services.
2-Roads and Infrastructure Department.

FEES

Free

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Allocation of Sidewalks and Parking Lots Request

SERVICE DESCRIPTION

A government service that allows customers to request a permit to organize the
works of sidewalks and parking lots within the limits of the road reserve.

CUSTOMER CATEGORY

Individuals – Corporates – Government Institutions

REQUIRED DOCUMENTS

Individuals – Corporates – Government Institutions:

Copy of the site plan.
Copy of the license of the executing contractor.
Proposed sidewalk and parking lot work plans.
Permit form approved by the owner.

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1.Submitting the request at any of service channels.
2.Reviewing the plan and issuing approval within one business day.
3.Receiving the follow- up card from Road Department.
4.Receiving the permit.

SERVICE DELIVERY CHANNELS

1- Website – Online Customer Happiness Services.
2-Roads and Infrastructure Department.

FEES

follow-up card fees:

– AED 500: for providing services to one or more streets with lengths ranging
from 5,000 meters to 10,000 meters
– AED 10,000: for providing services to one or more streets with lengths over
10,000 meters

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Request for using outside areas

SERVICE DESCRIPTION

A government service that allows customers to request a permit to rent outdoor
spaces within the road reserve
to be utilized for certain permitted activities that meet the conditions in
place (for example: tents, outdoor seating areas for restaurants.

CUSTOMER CATEGORY

Individuals – Corporates

REQUIRED DOCUMENTS

Individuals:
1- Land plan
2- Valid Emirates ID card
3- Images or illustrations of the required site
Corporates:
1- Valid commercial license
2- Lease contract
3- Valid Emirates ID card of the concerned person or a representative
4- Images or illustrations of the required site

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1.Submitting the request at any of service channel
2.Inspecting the site within three business days
3.Approving the request and notifying the customer via phone
4. paying fees and Receiving the permit

SERVICE DELIVERY CHANNELS

Website – AMAR

FEES

AED 20 per month for using an area of a sidewalk on the main roads specified by
the Department for coffee shops, cafeterias, or construction sites

AED 10 per month for using an area of a sidewalk on the secondary roads
specified by the Department for coffee shops, cafeterias, or construction sites

AED 220 per year for using an area of a sidewalk on the main roads specified by
the Department for coffee shops, cafeterias, or construction sites

AED 110 per year for using an area of a sidewalk on the secondary roads
specified by the Department for coffee shops, cafeterias, or construction sites

AED 5 per month for using an area of a sidewalk for a seating area

AED 50 per year for using an area of a sidewalk for a seating area

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Issuing No-Objection Certificate to Commence Work Request

SERVICE DESCRIPTION

A government service that allows customers to obtain no-objection certificates
to commence construction work (excavation works within the road reserve).

CUSTOMER CATEGORY

Corporates – Government Institutions

REQUIRED DOCUMENTS

Corporates – Government Institutions:
1- Letter from the entity issuing the request
2- Assignment order
3- Copy of the building permit
4- Copy of a valid contractor’s license issued from the Emirate of Ajman
5- Copy of the site plan and construction work plan
6- Plans approved by the owner (government institution)

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1.Submitting the request at any of service channel
2. processing the request
3. sending payment permission via e-mail (follow-up card)
2.paying fees via MPDA application
5. Receiving follow- up card from The Road and Infrastructure Department.
6- Receiving the application from website

SERVICE DELIVERY CHANNELS

1- Website – Online Customer Happiness Services
2-Roads and Infrastructure Department

FEES

follow-up card fees: – AED 500: for providing services to one or more streets
with lengths ranging from 5,000 meters to 10,000 meters
– AED 10,000: for providing services to one or more streets with lengths over
10,000 meters

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Issuing Clearance for No-Objection Certificates Request

SERVICE DESCRIPTION

A government service that allows customers to request a Clearance Certificate
for the companies that obtained a No-Objection Certificate after completion of
their assigned work processes.

CUSTOMER CATEGORY

Corporates – Government Institutions

REQUIRED DOCUMENTS

Corporates – Government Institutions:
1- Original follow-up card
2- Copy of the site plan approved by the Department
3- Copy of the No-Objection Certificate
4- Letter from the owning entity stating that the contractor has completed work
procedures

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1.Submitting the request at any service channel.
2.processing the request.
3. approving request.
4.sending payment permission via e-mail.
5.paying fees via MPDA application.
6. Receiving follow- up card from The Road and Infrastructure Department.
7- Receiving the application from website.

SERVICE DELIVERY CHANNELS

1- Website – Online Customer Happiness Services.
2-Roads and Infrastructure Department.

FEES

follow-up card fees: AED 500: for providing services to one or more streets with
lengths ranging from 5,000 meters to 10,000 meters
AED 10,000: for providing services to one or more streets with lengths over
10,000 meters

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Issuing Clearance for No-Objection Certificates Request

SERVICE DESCRIPTION

A government service that allows customers to request a Clearance Certificate
for the companies that obtained a No-Objection Certificate after completion of
their assigned work processes.

CUSTOMER CATEGORY

Corporates – Government Institutions

REQUIRED DOCUMENTS

Corporates – Government Institutions:
1- Original follow-up card.
2- Copy of the site plan approved by the Department.
3- Copy of the No-Objection Certificate.
4- Letter from the owning entity stating that the contractor has completed work
procedures.

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1.Submitting the request at any service channel
2.processing the request
3. approving request
4.sending payment permission via e-mail
5.paying fees via MPDA application
6. Receiving follow- up card from The Road and Infrastructure Department.
7. Receiving the application from website

SERVICE DELIVERY CHANNELS

1- Website – Online Customer Happiness Services
2-Roads and Infrastructure Department

FEES

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Rental of Fixed Parking Lot Request

SERVICE DESCRIPTION

A government service that allows customers to rent a fixed parking lot in front
of commercial or private buildings.

CUSTOMER CATEGORY

Corporates – Government Institutions

REQUIRED DOCUMENTS

Corporates:
Fixed Parking Lot Rental :
1- Copy of passport
2- Valid Emirates ID card
3- letter requesting rental parking from customer
4- Copy of a lease contract approved by concerned entities
5- Copy of the site plan
6- follow- up card
7- Makani number or image for the reserved parking
Governmental Institutions:
1 – An official letter from the government institution requesting the provision
of fixed parking lots

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1.Submitting the request at any service channel
2.Examining the submitted documents
3.Scheduling a site inspection date via phone
4.Notifying the customer of the approval or rejection via phone
5.Paying the fees at MPDA application and receiving the permit
6. installing the parking signage in front of commercial markets (new only)

SERVICE DELIVERY CHANNELS

1- Website – Online Customer Happiness Services
2- Customer Happiness Centre

FEES

AED 5,000 annually: for parking lots in dutiable sector districts/ (AED 2500
biannually)
AED 3,000 annually: for parking lots in non-dutiable sector districts/ (AED 1500
biannually)
AED 100: refundable parking rental plate insurance fees
AED 150: fixed parking transfer fees

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Issuing Parking Lot Cancellation Request

SERVICE DESCRIPTION

A government service that allows customers to request the cancellation of a
parking lot in front of commercial or private buildings to establish entrances
and exits.

CUSTOMER CATEGORY

Corporates – Government Institutions

REQUIRED DOCUMENTS

Corporates:
1- property ownership
2- Copy of passport
3- Valid Emirates ID card
4- no objection letter from the property owner
5- Copy of a lease contract approved by concerned entities

Governmental Institutions:
1- An official letter from the government institution requesting the
cancellation of a parking lot

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1.Submitting the request at any service channel.
2.Examining the submitted documents.
3.Notifying the customer of the approval or rejection via email.
4.Paying the fees at MPDA application and receiving the certificate.

SERVICE DELIVERY CHANNELS

1- Website – Online Customer Happiness Services
2- Customer Happiness Centre

FEES

AED 5,000: Parking lot cancellation fees in dutiable sector districts
AED 3,000: Parking lot cancellation fees in non-dutiable sector districts

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Land Consolidation Request

SERVICE DESCRIPTION

A service that allows customers to consolidate two or more land plots. Customers
receive an updated site plan if their request is approved.

CUSTOMER CATEGORY

Individuals – Corporates – Government Institutions

REQUIRED DOCUMENTS

1- Official authorization or power of attorney if the applicant is not the owner
of the land (Individuals – Corporates ).
2- -Determination of inheritance certificate from court if the applicant is one
of the heirs (Individuals).
3- Official letter from the requesting government institution addressed to the
Head of the Planning Department. (Government Institutions)

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website.
2. approving the request and Paying the fees.
3. Receiving the approved request from system

SERVICE DELIVERY CHANNELS

Website – AMAR

FEES

Issuing Site Plan fees : AED 1000 for all uses
AED 500 for private residential uses
No fees for general services
No fees for Land Consolidation Request

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Site Plan Request

SERVICE DESCRIPTION

A service that allows customers to issue a site plan for any land or area of
land with detailed dimensions and an identifying number specified for
construction.

CUSTOMER CATEGORY

Individuals – Corporates – Government Institutions

REQUIRED DOCUMENTS

1- Official authorization or power of attorney if the applicant is not the owner
of the land (Individuals – Corporates ).
2- -Determination of inheritance certificate from court if the applicant is one
of the heirs (Individuals).
3- Official letter from the requesting government institution addressed to the
Head of the Planning Department. (Government Institutions).

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website.
2. approving the request and Paying the fees.
3. Receiving the approved request from system

SERVICE DELIVERY CHANNELS

1-Website – AMAR
2-MPDA mobile app

FEES

Issuing Site Plan fees : AED 1000 for all uses
AED 500 for private residential uses
No fees for general services

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Spatial Data Request (Makani number)

SERVICE DESCRIPTION

A government service that allows customers for Addressing and Numbering
buildings, and it is divided into: requesting Makani Number, requesting house
number, and requesting addressing building.

CUSTOMER CATEGORY

Individuals – Corporates – Government Institutions

REQUIRED DOCUMENTS

1- copy of the site plan or title deed.
2- An official letter requesting the data (Corporates – Government
Institutions).

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1- submitting the application through the channel

2- Checking the transaction 3- accepting the application and Paying the fees
4-recirving the request .

SERVICE DELIVERY CHANNELS

1- Website – Customer Happiness Electronic Services.
2- Customer Happiness Centre.

FEES

One spatial data layer in CAD format for each area 100 AED
One spatial data layer in GIS format for each area100 AED
Satellite image data layer for each area 50 AED
An aerial image data layer for each area 100 AED
Issuing spatial address data 100 AED
Registration of one building for the first year 1000 AED
Registration of a group of buildings (complex) for the first year 2000 AED

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Accreditation Renewal Request for Public Health Pest Control Companies

SERVICE DESCRIPTION

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 2000

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Accreditation Amendment Request for Public Health Pest Control Companies

SERVICE DESCRIPTION

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

Letter explaining the amendments and data updates

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

Free

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Geographical Spatial Plans Request

SERVICE DESCRIPTION

A government service that allows customers to request the issuance of spatial
maps and plans to locate sites.

CUSTOMER CATEGORY

Corporates – Government Institutions

REQUIRED DOCUMENTS

1- copy of the site plan or title deed.
2- An official letter requesting the issuance of spatial maps.

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1- Submitting the application through the channel.

2- Checking the transaction.

3- Accepting the application and Paying the fees.

4-Recirving the request.

SERVICE DELIVERY CHANNELS

1- Website – Customer Happiness Electronic Services
2- Customer Happiness Centre

FEES

AED 100: Issuing and printing A3 plans
AED 500: Issuing and printing A0 plans
AED 250: Issuing and printing A1 plans
AED 30: Issuing and printing A4 plans

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Public Health Pest Control Request

SERVICE DESCRIPTION

This is a free service that provides public health pest control services to
homeowners (villas) in residential areas and government sites.

CUSTOMER CATEGORY

Corporates – Government Institutions

REQUIRED DOCUMENTS

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

Free

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Request for the Amendment of Residential, Investment or Commercial Contracts

SERVICE DESCRIPTION

Residential – Investment – Commercial: This service allows customers to make
amendments on approved contracts and change their data.

CUSTOMER CATEGORY

Individuals – Corporates – Government Institutions

REQUIRED DOCUMENTS

Individuals:
Residential – Investment
– Letter signed by the property owner to amend the contract data
– Copy of the owner’s ID card

Corporates:
Residential – Investment – Commercial
– Letter signed by the property owner to amend the contract data
– Copy of the owner’s Emirates ID card

Government Institutions:
Residential – Investment – Commercial
– Letter signed by the property owner to amend the contract data

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website.
2. Examining the transaction and issuing approval within one business day.
3- Handing over the updated contract to the customer.

SERVICE DELIVERY CHANNELS

1- Website – Online Customer Happiness Services.
2- Lease Regulation Department – Grand Mall.

FEES

Free.

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Environmental Impact Assessment Studies Accreditation Request

SERVICE DESCRIPTION

A government service that enables customers to obtain accreditation on studies
and reports concerned with environmental impact assessment, with the possibility
of rejecting the study/report or requesting amendments.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

Hard or soft copy (USB) of the study

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1- Opening an account on the department’s website or entering the digital
identity account, submitting the application and attaching documents through the
(Customer Happiness Services) platform.
2-Processing the order within 30 working days
3- Approving the transaction and paying the fees electronically

SERVICE DELIVERY CHANNELS

1- Website – Customer Happiness Electronic Services
2- Customer Happiness Center

FEES

AED 200

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Environmental Measurements Request

SERVICE DESCRIPTION

A government service that allows customers to conduct the required environmental
measurements for the facility or institution, such as outdoor/indoor air
quality, noise, lighting, or any other measurements.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

1- Environmental measurement fees (outdoor environment): AED 700
2- Environmental measurement fees (indoor environment per hour): AED 125
3- Dust measurement fees: AED 500
4- Noise measurement fees: AED 100
5- Electromagnetic wave measurement fees: AED 500
6- Fees for other measurements (other than the abovementioned measurements): AED
500

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Environmental Consultation Request

SERVICE DESCRIPTION

A government service provided upon the request of the customer to receive an
environmental consultation regarding (facility sites / adding activities / waste
treatment) to verify compliance with the required specifications and
requirements in place in the Emirate.

CUSTOMER CATEGORY

Individuals – Corporates

REQUIRED DOCUMENTS

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 200

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Request for the Issuance of an Environmentally Friendly Product Certificate

SERVICE DESCRIPTION

This service allows facilities to issue official certificates proving that the
product is environmentally friendly as requested by local or federal government
institutions in the country. The service is available under the (Environmentally
friendly product) option. It provides customers with certificates tailored to
their request and can be addressed to the concerned institution.

CUSTOMER CATEGORY

Individuals – Corporates – Government Institutions

REQUIRED DOCUMENTS

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 100

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Environmental Vehicle Accreditation Request

SERVICE DESCRIPTION

A service that enables customers to receive accreditation for environmental
vehicles, which include vehicles used for transporting the following: (gas –
scrap – cosmetics – non-potable water – chemicals and hazardous materials –
diesel – collected waste – wastewater).

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

Vehicle title

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 100 per vehicle

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Environmental Vehicle Accreditation Renewal Request

SERVICE DESCRIPTION

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

Vehicle title

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 100 per vehicle

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Request for the Issuance of Medical Waste Disposal Certificate of Commitment

SERVICE DESCRIPTION

This service allows facilities to issue official certificates indicating the
facility’s commitment to dispose of medical waste as requested by local or
federal government institutions in the country. The service is available under
the (Medical Waste Disposal Certificate of Commitment) option. It provides
customers with certificates tailored to their request and can be addressed to
the concerned institution.

CUSTOMER CATEGORY

Individuals – Corporates – Government Institutions

REQUIRED DOCUMENTS

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 100

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Hazardous Waste Detection Request

SERVICE DESCRIPTION

A government service that enables customers to request an inspection of
hazardous waste to determine the proper treatment and disposal mechanisms and
methods.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

Material Safety Data Sheet

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 100

Start Service
×
Certificate of Attestation Request Stating that Materials are Free of
Environmentally Harmful Substances

SERVICE DESCRIPTION

This service allows facilities to issue official certificates proving that
materials are free of any environmentally harmful substances as requested by
local or federal government institutions in the country. The service is
available under the (Absence of Environmentally Harmful Substances) option. It
provides customers with certificates tailored to their request and can be
addressed to the concerned institution.

CUSTOMER CATEGORY

Individuals – Corporates

REQUIRED DOCUMENTS

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 100

Start Service
×
Request for Purchasing Additional Plastic Bags or Containers for Medical Waste

SERVICE DESCRIPTION

A service that allows customers to buy yellow plastic bags and containers for
sharp tools and medical waste

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

1- Large yellow plastic bags – Value * Number: 1.50
2- Yellow container (5 liters) – Value * Quantity: 10
3- Yellow container (10 liters) – Value * Quantity: 15
4- Small yellow plastic bags – Value * Number: 1
5- Delivery of medical waste bags to the customer: 10

Start Service
×
Health Facilities Medical Waste Treatment Request

SERVICE DESCRIPTION

A government service that allows customers to register at the Department to
start the process of collecting medical waste from medical facilities and treat
them in designated medical waste incinerators

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 100

Start Service
×
Hazardous Chemicals Release Request

SERVICE DESCRIPTION

This certificate is issued to allow the entry of imported chemicals into the
country while ensuring that proper approvals and authorizations from local
authorities are obtained to guarantee public and environmental safety.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

1- Materials purchase receipt
2- Material Safety Data Sheet/ for each item
3- Permit of precursors if the Material is needed (by the Ministry of Health)
4- Chemicals import Permit if the Material is needed (by the Ministry of
Interior)

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 200

Start Service
×
Land Demarcation Request

SERVICE DESCRIPTION

CUSTOMER CATEGORY

Corporates – Government Institutions

REQUIRED DOCUMENTS

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

1-Website – AMAR
2-MPDA mobile app

FEES

500 AED

Start Service
×
Ground Level Determination Request

SERVICE DESCRIPTION

A service that enables customers to determine the ground level of land plots to
set the amount of excavation.

CUSTOMER CATEGORY

Corporates – Government Institutions

REQUIRED DOCUMENTS

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

1-Website – AMAR
2-MPDA mobile app

FEES

1000 AED

Start Service
×
Request an External Gate Level Check

SERVICE DESCRIPTION

A service that entails determining the height of the external fence before
concrete casting.

CUSTOMER CATEGORY

Corporates – Government Institutions

REQUIRED DOCUMENTS

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

1-Website – AMAR
2-MPDA mobile app

FEES

500 AED

Start Service
×
Request to Check the Levels of Ground Bridges

SERVICE DESCRIPTION

A service that entails determining the levels of ground bridges before concrete
casting.

CUSTOMER CATEGORY

Corporates – Government Institutions

REQUIRED DOCUMENTS

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

1-Website – AMAR
2-MPDA mobile app

FEES

Free

Start Service
×
Land Boundaries Verification Request

SERVICE DESCRIPTION

A service that entails re-auditing and verifying the borders and boundaries of a
land after excavation and installation of wooden and iron structures and before
concrete casting.

CUSTOMER CATEGORY

Corporates – Government Institutions

REQUIRED DOCUMENTS

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

1-Website – AMAR
2-MPDA mobile app

FEES

Free

Start Service
×
Land Coordinates Request

SERVICE DESCRIPTION

This service includes providing the land coordinates in an (XYZ) format.

CUSTOMER CATEGORY

Corporates – Government Institutions

REQUIRED DOCUMENTS

Corporates – Government Institutions:
Site Plan

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

1-Website – AMAR
2-MPDA mobile app

FEES

300 AED per point

Start Service
×
Authentication Request for New/Existing Workers Residential Contract(s)

SERVICE DESCRIPTION

A regulatory service aiming to preserve the rights of both parties (the owner
and the tenant) in the Emirate under the applicable regulations and rules for
the residential compounds of staff, as well as provide staff residence permits.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

new, refurbished:
1- Attestation form.

2- Tenancy contract document for housing purposes in three copies.

3- A copy of the supervisor’s passport.

4- A copy of the Emirates ID card for both parties.

5- A copy of the property title deed and a copy of the power of attorney if the
agent is present.

6- A copy of the completion certificate for the building ( Building Department).

7- No objection certificate from Ajman Sewerage Company.

8- No objection certificate from the General Command of Civil Defence.

9- Workers’ data from the company.

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1- Submit the application through the channel.

2- Processing the request within one working day.

3- Pay the fee. 4 Receipt of the contract and a labour accommodation permit.

SERVICE DELIVERY CHANNELS

1- Website – Online Customer Happiness Services
2- Customer Happiness Centre

FEES

1- Staff Residential Contract: (5%) of the annual lease value with a minimum of
AED 1,000
2- Staff residence permit AED 1,000
3- 50 AED per worker

Start Service
×
Reference Point Coordinates

SERVICE DESCRIPTION

This service includes providing the land coordinates in an (XYZ) format For
cadastral reference points.

CUSTOMER CATEGORY

Corporates – Government Institutions

REQUIRED DOCUMENTS

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – AMAR

FEES

1000 AED per point

Start Service
×
Authentication Amendment Request for Workers Residential Contracts

SERVICE DESCRIPTION

This service allows customers to make amendments on approved residential
contracts for workers and make updates on the data of these contracts.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

1- Two copies of the lease contract that requires amendment.
2- Letter signed by the property owner to amend the contract data.
3- Copy of the owner’s Emirates ID card.

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1- Submitting the request through Channel.

2 – The procedure for the transaction and approval of the request within one
working day.

3- Handing over the updated contract to the customer.

SERVICE DELIVERY CHANNELS

1- Website – Online Customer Happiness Services
2- Lease Regulation Department – Grand Mall

FEES

Free

Start Service
×
Infrastructure Service Path Request

SERVICE DESCRIPTION

A service that incudes determining the path of services (water – electricity –
gas – telecom – irrigation) for trench-digging.

CUSTOMER CATEGORY

Corporates – Government Institutions

REQUIRED DOCUMENTS

Corporates – Government Institutions:
Project plan

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – AMAR

FEES

500 AED per point

Start Service
×
Request for the licensing of pet animals

SERVICE DESCRIPTION

A service that enables customers to register and license pet animals (dogs –
cats) after undergoing veterinary examination and receiving the proper
vaccinations to ensure public health and individual safety

CUSTOMER CATEGORY

Individuals

REQUIRED DOCUMENTS

1- Vaccination record
2- Lease/ownership contract of the residence location
3- Pet picture
4- Pet ownership certificate: Purchase bill if the pet is purchased, or
importation permit

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

Pet animal licensing – dog: AED 150
Pet animal licensing – cat: AED 50

Start Service
×
Authentication Termination Request for Workers Residential Contracts

SERVICE DESCRIPTION

A service that enables customers to terminate the authentication of workers
residential contracts.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

1- A letter signed by both parties (the lessor and the tenant) cancelling the
contract.

2- The lease contract to be cancelled (two copies).

3- Clearance from Ajman Sewerage Company.

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1- Submitting the application through the specified channel.

2- Checking the documents.

3- Processing the request within one working day.

4- Receipt of a copy of the cancelled contract and the contract cancellation
certificate.

SERVICE DELIVERY CHANNELS

1- Website – Online Customer Happiness Services
2- Lease Regulation Department – Grand Mall

FEES

AED 100

Start Service
×
Request for pet animals license renewal

SERVICE DESCRIPTION

CUSTOMER CATEGORY

Individuals

REQUIRED DOCUMENTS

1- Number of the previous license
2- Vaccination record
3- Lease/ownership contract of the residence location
4- Pet picture
5- Pet ownership certificate: Purchase bill if the pet is purchased, or
importation permit

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

Pet animal licensing – dog: AED 150
Pet animal licensing – cat: AED 50

Start Service
×
Site Cleanliness Certificate Request

SERVICE DESCRIPTION

A government service that allows customers to request a site cleanliness
certificate after the completion of construction work to ensure that there are
no violations or notes in order to receive a refund on the insurance fees paid
in advance to obtain building permit

CUSTOMER CATEGORY

Individuals – Corporates

REQUIRED DOCUMENTS

1- Official letter requesting a site cleanliness certificate
2- Certificate of completion
3- Insurance receipt

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 100

Start Service
×
Authentication Request for New/Existing Staff Residential Contracts

SERVICE DESCRIPTION

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

new, refurbished:
1- Attestation form.

2- Tenancy contract document for housing purposes in three copies.

3- A copy of the Emirates ID card for both parties.

4- A copy of the property title deed and a copy of the power of attorney if the
agent is present.

5- A copy of the completion certificate for the building ( Building Department).

6- No objection certificate from Ajman Sewerage Company.

7- Staff ’s data from the company.

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1- Submit the application through the channel.

2- Processing the request within one working day.

3- Pay the fee.

4- Receipt of the contract and a staff accommodation permit.

SERVICE DELIVERY CHANNELS

1- Website – Online Customer Happiness Services
2- Customer Happiness Centre

FEES

1- Workers Residential Contract: (5%) of the annual lease value with a minimum
of AED 1,000
2- Workers residence permit AED 1,000

Start Service
×
Waste Containers Request

SERVICE DESCRIPTION

A government service that allows customers or the public to request waste
containers in front of their houses and buildings

CUSTOMER CATEGORY

Individuals – Corporates – Government Institutions

REQUIRED DOCUMENTS

Individuals:
– Customer’s contact number or Makani number
Corporates:
– Commercial license
Government Institutions:
– Official letter from the concerned institutions

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the mentioned service delivery channels
2. Approving the request (receiving a text message)

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System
Ajman Contact Center 80070

FEES

Free

Start Service
×
Household Waste Transfer Request

SERVICE DESCRIPTION

A government service that allows customers or the public to request the transfer
of household waste

CUSTOMER CATEGORY

Individuals

REQUIRED DOCUMENTS

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the mentioned service delivery channels
2. Approving the request (receiving a text message)

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System
Ajman Contact Center 80070

FEES

Free

Start Service
×
Authentication Amendment Request for Staff Residential Contracts

SERVICE DESCRIPTION

This service allows customers to make amendments on approved staff residential
contracts and make updates on the data of these contracts.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

1- Two copies of the lease contract that requires amendment.
2- Letter signed by the property owner to amend the contract data.
3- Copy of the owner’s Emirates ID card.

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1- Submitting the request through Channel.

2 – The procedure for the transaction and approval of the request within one
working day.

3- Handing over the updated contract to the customer.

SERVICE DELIVERY CHANNELS

1- Website – Online Customer Happiness Services
2- Lease Regulation Department – Grand Mall

FEES

Free

Start Service
×
Health Vehicle Permit Request

SERVICE DESCRIPTION

This service enables customers to obtain the technical approvals required for
the licenses and permits of vehicles intended to be used in food and health
activities in the Emirate to ensure their compliance with the applicable
regulations and laws and protect public health.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

1- Ownership details of the vehicle requested to be licensed
2- Distributors’ occupational health cards
3- Cooling and freezing vehicle calibration certificates
4- Food distributors’ training certificates

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 100

Start Service
×
Health Vehicle Permit Renewal Request

SERVICE DESCRIPTION

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 100

Start Service
×
Request to release impounded vehicles

SERVICE DESCRIPTION

A government service that allows the customer to inquire about impounded private
vehicles that were left behind and neglected across various facilities around
the Emirate and request their recovery after payment of fees.

CUSTOMER CATEGORY

Individuals – Corporates – Government Institutions

REQUIRED DOCUMENTS

Individuals – Corporates – Government Institutions
1- Copy of the owner’s Emirates ID
2- Copy of vehicle ownership, papers of vehicle possession or export, or vehicle
data from the Traffic Services and Licensing Center.
3- Copy of the commercial or industrial license for all U Emirates of the
country (Corporates)
4- Official authorization letter from the company to the Municipality & Planning
Department (Corporates – Government Institutions)

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request form online
2. Submitting a request to release impounded vehicles
3. Paying service fees
4. Receiving a notification through the system regarding the approval of the
request

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 300 vehicle release charges
AED 100 light vehicle transportation charges
AED 600 heavy vehicle transportation charges
AED 200 boat transportation charges
AED 1,000 caravan transportation charges
AED 1,000 prefabricated house transportation charges
AED 500 as a fine for putting vehicles up for sale
AED 15 (per day) administrative, demurrage and guarding charges

Start Service
×
Authentication Termination Request for Staff Residential Contracts

SERVICE DESCRIPTION

A service that enables customers to terminate the authentication of staff
residential contracts.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

1- A letter signed by both parties (the lessor and the tenant) cancelling the
contract.

2- The lease contract to be cancelled (two copies).

3- Clearance from Ajman Sewerage Company.

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1- Submitting the application through the specified channel.

2- Checking the documents.

3- Processing the request within one working day.

4- Receipt of a copy of the cancelled contract and the contract cancellation
certificate.

SERVICE DELIVERY CHANNELS

1- Website – Online Customer Happiness Services
2- Lease Regulation Department – Grand Mall

FEES

AED 100

Start Service
×
Rental of investment lands

SERVICE DESCRIPTION

An annual investment contract that allows the beneficiary to use the leased land
to carry out an activity at a fixed and agreed upon rate between the investor
and the Department.

CUSTOMER CATEGORY

Individuals – Corporates

REQUIRED DOCUMENTS

Individuals – Corporates
1- Request for a land rental 2- No-objection letter approved by His Highness the
Chairman of the Department 3- valid ID card 4- valid passport (for residents) 5-
Site building design

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request form with a study on the project through one of the
service delivery channels
2. Processing the request, issuing approval or rejection within 5 business days
and notifying the customer
3.Ratifying a contract (constitutive contract) or a permit between the two
parties Set all requirements for rent value and lease years for legal affairs to
review and approve the contract
4. Pay the due rent and hand over to the tenant a copy of the receipt voucher
and the lease contract or permit.,
5. Handing over the specified site to the lessee by the Investments Department

SERVICE DELIVERY CHANNELS

1-Investments Department
2-Email: invest@am.gov.ae
3-website

FEES

Apply for the service: Free
Upon attestation of the contract – rental contract attestation service fees
apply

Start Service
×
Authentication of all Lease Complaint Contracts

SERVICE DESCRIPTION

A service that enables customers to authenticate lease complaints submitted by
the owner or the tenant in the event of a dispute between the two parties, in
order for a judicial ruling to be issued by the Rental Dispute Resolution
Committee.

CUSTOMER CATEGORY

Individuals – Corporates – Government Institutions

REQUIRED DOCUMENTS

Individuals – Corporates – Government Institutions
1- Letter from the Rental Dispute Committee
2- Three copies of the lease contract
3- Copy of the complainant’s ID card
4- Copy of the property owner’s title deed if the complainant owns the property
with a copy of the power of attorney in case thereof
5- Copy of a previous certified contract or proof of lease agreement
6- No-objection certificate from Ajman Sewerage
7- Copy of the Emiri Decree establishing the institution (Government
Institutions)

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1- Submitting the application through the channel.

2- Checking the transaction.

3- Paying the fees.

4- Accepting and contracting the certified contract within one working day.

SERVICE DELIVERY CHANNELS

1-Website – Online Customer Happiness Services
2-Lease Regulation Department – Grand Mall

FEES

1- Residential Contract: (2%) of the annual lease value with a minimum of AED
400
2- Investment Contract: (3%) of the annual lease value with a minimum of AED
1,000
3- Commercial Contract: (5%) of the annual lease value with a minimum of AED 500
in addition to sanitation fees
4- Workers-Staff Residential Contract: (5%) of the annual lease value with a
minimum of AED 1,000

Start Service
×
Rental of advertising spaces and billboards

SERVICE DESCRIPTION

An annual investment contract that allows the beneficiary to use the Emirate’s
lighting poles, central islands, and roadsides for installing advertising
billboards at a fixed rate specified within the advertising billboard fee table.

CUSTOMER CATEGORY

Individuals – Corporates

REQUIRED DOCUMENTS

Individuals – Corporates
1- Request to rent spaces from the advertising company 2- valid ID card 3- valid
passport (for residents) 4- A list of sites for rent against the type of
billboard and pictures of the sites, 5- If the billboard is on the roofs of
buildings, attach a letter from the consultant with the approval of (Buildings
Department)

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

SERVICE DELIVERY CHANNELS

1-Investments Department
2-Email: invest@am.gov.ae
3-website

FEES

Apply for the service: Free
Upon attestation of the contract – rental contract attestation service fees
apply

Start Service
×
Rental of land crushers

SERVICE DESCRIPTION

The process of crushing, breaking and aggregation of rocks to be used in
building materials by a specialized company.

CUSTOMER CATEGORY

Individuals – Corporates

REQUIRED DOCUMENTS

Individuals – Corporates
1- Crushing license request letter 2- Valid ID card 3- Valid passport (for
residents) 4- Aerial photograph and site plan

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

SERVICE DELIVERY CHANNELS

1-Investments Department
2-Email: invest@am.gov.ae
3-website

FEES

Apply for the service: Free
Upon attestation of the contract – rental contract attestation service fees
apply

Start Service
×
Rental of investment buildings

SERVICE DESCRIPTION

An annual investment contract enabling the beneficiary to use the rented
premises to practice a commercial activity at a set value specified in the
contact concluded between both parties.

CUSTOMER CATEGORY

Individuals – Corporates

REQUIRED DOCUMENTS

Individuals – Corporates
1- Request letter from the lessee 2- Valid ID card 3- Valid passport (for
residents)

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

SERVICE DELIVERY CHANNELS

1-Investments Department
2-Email: invest@am.gov.ae
3-website

FEES

Apply for the service: Free
Upon attestation of the contract – rental contract attestation service fees
apply

Start Service
×
Rental of investment sites

SERVICE DESCRIPTION

It is a permit to rent vacant spaces in parks for investors to hold their own
seasonal events and activities, event sites, car wash sites, smart device sites
and other sites, according to a specific value between the department and the
investor.

CUSTOMER CATEGORY

Individuals – Corporates

REQUIRED DOCUMENTS

Individuals – Corporates
1- Request letter from the lessee 2- Valid ID card 3- Valid passport (for
residents)

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

SERVICE DELIVERY CHANNELS

1-Investments Department
2-Email: invest@am.gov.ae
3-website

FEES

Apply for the service: Free
Upon attestation of the contract – rental contract attestation service fees
apply

Start Service
×
Property Registration Request

SERVICE DESCRIPTION

This service enables any user registered on the e-service system to add the
properties they own or represent to their account in order to be available at a
later time for any lease contract request services.

CUSTOMER CATEGORY

Individuals – Corporates – Government Institutions

REQUIRED DOCUMENTS

Individuals – Corporates – Government Institutions
1- Copy of title deed and a Copy of the power of attorney in case thereof
2- Copy of land plan and completion certificate
3- Copy of passport
4- Copy of ID card
5- Copy of the Emiri Decree establishing the institution (Government
Institutions)

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website.
2. Examining the request and issuing approval within one business day.

SERVICE DELIVERY CHANNELS

Website – Tasdeeq

FEES

Free

Start Service
×
Signed Site Inspection Request

SERVICE DESCRIPTION

A consulting service to inspect investors’ new sites
in order to issue the initial approval for licensing food and health activities
before starting economic licensing procedures.

CUSTOMER CATEGORY

Individuals – Corporates

REQUIRED DOCUMENTS

1- Details of the site requested to be inspected (Makani number – site /
warehouse number)
2- Details of the activity requested to be licensed

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 200

Start Service
×
Request for Facility Accreditation for Mass Iftar during Ramadan

SERVICE DESCRIPTION

This service allows customer to obtain accreditation certificates for food
facilities to hold Mass Iftar during Ramadan and to ensure the safety of the
food provided to consumers during the holy month.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

1- APHP accreditation certificate for the facility
2- Details of meal transport and distribution vehicles
3- Number and occupational health cards of the facility staff

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 500

Start Service
×
Authentication Request for Residential, Investment, or Commercial Contracts

SERVICE DESCRIPTION

Residential: A regulatory service aiming to preserve the rights of both parties
(the owner and the tenant) in the Emirate under the applicable regulations and
rules for the residence of families in residential units.

Investment: A regulatory service aiming to preserve the rights of both parties
(the owner and the tenant) in the Emirate under the applicable regulations and
rules for the investment of lands and properties.

Commercial: A regulatory service aiming to preserve the rights of both parties
(the owner and the tenant) in the Emirate under the applicable regulations and
rules for economic activities.

CUSTOMER CATEGORY

Individuals – Corporates – Government Institutions

REQUIRED DOCUMENTS

Individuals:
Residential
– Authentication form
– Copy of the tenant’s passport
– Copy of the tenant’s ID card
– No-objection certificate from Ajman Sewerage
Investment
– Authentication form
– No-objection certificate from Ajman Sewerage

Corporates – Government Institutions:
Residential
– Authentication form
– Copy of the tenant’s passport (Corporates)
– Copy of the tenant’s ID card (Corporates)
– No-objection certificate from Ajman Sewerage
Investment
– Authentication form
– No-objection certificate from Ajman Sewerage
Commercial
– Authentication form
– No-objection certificate from Ajman Sewerage

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website.
2. Examining the transaction and issuing approval within one business day.
3. Paying the service fees electronically.

SERVICE DELIVERY CHANNELS

Website – Tasdeeq

FEES

Authentication of Residential Contracts:
– (2%) of the lease value for a real estate unit according to the rental
property calculator with a minimum fee of AED 400 (for non-nationals). National
citizens are exempt from paying fees.
Authentication of Investment Contracts:
– (3%) of the annual lease value with a minimum of AED 1,000.
Authentication of Commercial Contracts:
– (5%) of the annual lease value with a minimum of AED 500.
– Sanitation fees as per activity.

Start Service
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Health Permit Request

SERVICE DESCRIPTION

A service that enables customers to obtain all initial approvals required for
the licenses and permits of food and health activities of food facilities in the
Emirate to ensure that all activity requirements are met before starting the
activity.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

1- Economic permit request (Initial approval of the Department of Economic
Development)
2- Lease / ownership contract
3- Detailed internal layout of activity requirements from a company approved by
the Department

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 200: Inspection fees for food or health facility – limited activities
(license / renewal)
AED 500: Inspection fees for food or health facility – medium-scale activities
(license / renewal)
AED 1,000: Inspection fees for food or health facility – large-scale activities
(license / renewal

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Health Permit Renewal Request

SERVICE DESCRIPTION

A service that enables customers to renew initial approvals required for the
licenses and permits of food and health activities of food facilities in the
Emirate to ensure that all activity requirements are met before starting the
activity.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

Start Service
×
Request for Issuing Certificates or Letters to Municipalities or Other State
Bodies

SERVICE DESCRIPTION

A service that enables customers to issue different official certificates or
letters to UAE government entities as per their request. This service is
provided to companies in the Emirate of Ajman only.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

Details of the entity for which the certificate is required or any attachment
proving that

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 100

Start Service
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Request for the Renewal of Residential, Investment or Commercial Contracts

SERVICE DESCRIPTION

Commercial: A regulatory service aiming to preserve the rights of both parties
(the owner and the tenant) in the Emirate under the applicable regulations and
rules for economic activities.

CUSTOMER CATEGORY

Individuals – Corporates – Government Institutions

REQUIRED DOCUMENTS

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website.
2. Examining the transaction and issuing approval within one business day.
3. Paying the service fees electronically.

SERVICE DELIVERY CHANNELS

Website – Tasdeeq

FEES

Start Service
×
Health Staff Accreditation Request

SERVICE DESCRIPTION

A service that enables customers to obtain accreditation of health supervision
staff in food and health facilities in the Emirate to ensure their effective
implementation of food and public health safety management systems.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

1- Health supervisor’s details (academic qualifications – experience and
training certificates in the field of food and public health)
2- Training certificate from Ajman Public Health Program (APHP)
3- The supervisor’s occupational health card

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 500

Start Service
×
Health Staff Accreditation Renewal Request

SERVICE DESCRIPTION

A service that enables customers to renew accreditation of health supervision
staff in food and health facilities in the Emirate to ensure their effective
implementation of food and public health safety management systems.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 500

Start Service
×
Request for the Termination of Residential, Investment or Commercial Contracts

SERVICE DESCRIPTION

This service enables customers to terminate residential, investment or
commercial contracts.

CUSTOMER CATEGORY

Individuals – Corporates – Government Institutions

REQUIRED DOCUMENTS

Individuals:
Residential – Investment
– Letter signed by both parties (owner and tenant) terminating the contract
– Clearance from Ajman Sewerage

Corporates – Government Institutions:
Residential – Investment
– Letter signed by both parties (owner and tenant) terminating the contract
– Clearance from Ajman Sewerage
Commercial
– Letter signed by both parties (owner and tenant) terminating the contract
– Clearance from Ajman Sewerage

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Processing the request within one business day

SERVICE DELIVERY CHANNELS

1- Website – Tasdeeq
2- MPDA mobile app

FEES

Free

Start Service
×
Night Work Permit Request

SERVICE DESCRIPTION

This service allows customers to obtain a night work permit for implementing
building and construction works at night during specific hours of the evening
for a specified time period. The permit is given after receiving the
supervisor’s approval on the site’s terms and conditions.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

Corporates: 1- copy of building permit

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

SERVICE DELIVERY CHANNELS

1- Website – Online Customer Happiness Services
2- Buildings Department

FEES

500 AED

Start Service
×
Accreditation Request for Food Safety Management System Certification Companies
and Auditors

SERVICE DESCRIPTION

A service that enables customers to obtain accreditation of food safety
management system certification companies and auditors in the Emirate to ensure
the quality and reliability of such public health supporting companies.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

1- From outside the Emirate: Company accreditation certificates from the
municipality it is affiliated to and the type of accreditation
2- Service providers’ specialized certificates as per the type of service
accreditation
3- Service providers’ ID documents proving their employment at the company
4- Auditors’ APHP accreditation certificates

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 3000

Start Service
×
Accreditation Request for Food Safety and Public Health Consultancy Companies
and Consultants

SERVICE DESCRIPTION

A service that enables customers to obtain accreditation of food safety and
public health consultancy companies and their consultants in the Emirate to
ensure the quality and reliability of such public health supporting companies.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 3000

Start Service
×
Accreditation Request for Food Safety and Public Health Training Companies and
Trainers

SERVICE DESCRIPTION

A service that enables customers to obtain accreditation of food safety
management systems training companies and trainers in the Emirate to ensure the
quality and reliability of such public health supporting companies.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 3000

Start Service
×
Accreditation Request for Food Analysis Laboratories

SERVICE DESCRIPTION

A service that enables customers to obtain accreditation of food analysis
laboratories in the Emirate to ensure the quality and reliability of such public
health supporting companies.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

1- From outside the Emirate: Company accreditation certificates from the
municipality it is affiliated to and the type of accreditation
2- ISO 17025 laboratory certification from the approved authorities in the
country
3- A written undertaking by the company to report all improper results to the
Department in order to take the necessary actions

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 3000

Start Service
×
Accreditation Request for Water Tank Cleaning and Purifying Companies

SERVICE DESCRIPTION

A service that enables customers to obtain accreditation of drinking water tank
cleaning and purifying companies in the Emirate to ensure the quality and
reliability of such public health supporting companies.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 3000

Start Service
×
Accreditation Request for Food and Health Facility Plan Designing Companies

SERVICE DESCRIPTION

A service that enables customers to obtain accreditation for food and health
facility plan designing companies in the Emirate to ensure the quality and
reliability of such public health supporting companies.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 3000

Start Service
×
Accreditation Request for School Food Suppliers

SERVICE DESCRIPTION

A service that enables customers to obtain accreditation for school and nursery
food suppliers to ensure the safety of the food provided to this sensitive group
of society and to preserve public health.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

1- Facility APHP accreditation certificate
2- Details of meal transport and distribution vehicles
3- List of supplied food items
4- From outside the Emirate: Letter explaining the health status of the facility
issued by the concerned municipality

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 500

Start Service
×
Accreditation Renewal Request for Food Safety Management System Certification
Companies and Auditors

SERVICE DESCRIPTION

A service that enables customers to renew accreditation of food safety
management system certification companies and auditors in the Emirate to ensure
the quality and reliability of such public health supporting companies.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 3000

Start Service
×
Maintenance Permit Request

SERVICE DESCRIPTION

A government service that enables customers to obtain a permit to carry out
maintenance works on an existing building.

CUSTOMER CATEGORY

Individuals – Corporates – Government Institutions

REQUIRED DOCUMENTS

Individuals – Corporates – Government Institutions:1- Building owner ID card
(individuals – Corporates)
2- Site plan
3- Maintenance contract between the owner and a general maintenance company
4- Architectural plans
5- Colour code or cladding sample in case of any changes in the external
cladding
6- No- objection letter from the property owner to maintain (in case of tenant)

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1.Submitting the request and attaching the required documents and paying fees
via website
2.If the request is approved, the maintenance permit is issued.
3.If the request is rejected, customer will be notified via system

SERVICE DELIVERY CHANNELS

1- Website – Online Customer Happiness Services
2- Buildings Department

FEES

1000 AED

Start Service
×
Accreditation Renewal Request for Food Safety and Public Health Consultancy
Companies and Consultants

SERVICE DESCRIPTION

A service that enables customers to renew accreditation of food safety and
public health consultancy companies and their consultants in the Emirate to
ensure the quality and reliability of such public health supporting companies.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 3000

Start Service
×
Accreditation Renewal Request for Food Safety and Public Health Training
Companies and Trainers

SERVICE DESCRIPTION

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 3000

Start Service
×
Accreditation Renewal Request for Food Analysis Laboratories

SERVICE DESCRIPTION

A service that enables customers to renew accreditation of food analysis
laboratories in the Emirate to ensure the quality and reliability of such public
health supporting companies.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 3000

Start Service
×
Insurance Refund Request (Buildings)

SERVICE DESCRIPTION

A service that enables customers to obtain a refund on the insurance fees paid
for (building permits/maintenance permits/demolition permits/sunshades) after
the project is completed.

CUSTOMER CATEGORY

Individuals – Corporates

REQUIRED DOCUMENTS

Individuals:
1- Copy of the owner’s ID card
2- Permits (maintenance / sunshades / demolition)
3- Original insurance (customer’s payment receipt)
Corporates:
1- Copy of the owner’s ID card
2- Original insurance (customer’s payment receipt)
3- Permits (final certificate of completion / maintenance/ sunshade /
demolition)
4- Bank account number of the corporation

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1.Submitting the request and attaching the required documents
2.If the request is approved, request will be transferred to financial
department for refunding via Bank account or via Cheque
3.If the request is rejected, customer will be notified via system

SERVICE DELIVERY CHANNELS

1- Website – Online Customer Happiness Services
2- Buildings Department

FEES

Free

Start Service
×
Accreditation Renewal Request for Food and Health Facility Plan Designing
Companies

SERVICE DESCRIPTION

A service that enables customers to renew accreditation for food and health
facility plan designing companies in the Emirate to ensure the quality and
reliability of such public health supporting companies.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 3000

Start Service
×
Structural Audit Request

SERVICE DESCRIPTION

This service enables customers to obtain technical approval from the
construction engineer on concrete casting (foundations / ground bridges /
ceilings). This request is must be submitted by the project’s consultant after
being approved.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

Corporates:
1- Surveying certificates for land demarcation and external gate level
determination
2- Land demarcation certificate in case of submitting an inspection request of
the foundations
3- Ground bridges level check certificate in case of submitting an inspection
request
4- Soil / iron tests upon submitting an inspection request of the foundations
5- Approved structural plans
6- Commitment to safety letter from the contractor regarding the integrity of
ceiling wrenches with heights lower than 4 meters. (The letter shall be
submitted by the safety and security company if the ceiling height is over 4
meters)
7- Brick test report in case of inspecting ground bridges
8- Certificate of liability in the case of post-tensioned slab ceilings
9-Concrete cubes test report 7 days and 28 days after the casting date for items
that precede the item required for inspection.

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1.Submitting the request and attaching the required documents
2.Scheduling a field visit date with contractor engineer and supervisor
consultant
3. field visit
2.If the request is approved, customer will be notified via system
3.If the request is rejected, customer will be notified via system

SERVICE DELIVERY CHANNELS

1-Website – AMAR
2-MPDA mobile app

FEES

Free

Start Service
×
Request for the Approval of Engineering Plans for Food and Health Facilities

SERVICE DESCRIPTION

A service that enables customers to obtain approval on master plans of food and
health facilities to ensure the compliance of their activity with the applicable
health requirements.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

1- Engineering plan in JPG/PNG format for approval
2- Detailed list according to the activity type

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 100

Start Service
×
Approval Amendment Request for Engineering Plans of Food and Health Facilities

SERVICE DESCRIPTION

A service that enables customers to amend the approval on plans of food and
health facilities to ensure the compliance of their activity with the applicable
health requirements.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

1- Engineering plan in JPG/PNG format for approval
2- Detailed list according to the activity type

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 100

Start Service
×
To Whom It May Concern Certificate Request (Buildings Department)

SERVICE DESCRIPTION

This service enables customers to obtain To Whom It May Concern certificates
addressed to specific entities.

CUSTOMER CATEGORY

Individuals – Corporates – Government Institutions

REQUIRED DOCUMENTS

Individuals – Corporates – Government Institutions:
Request letter
Site plan issued from Ajman Municipality

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1.Submitting the request and attaching the required documents and paying fees
via website.
2.If the request is approved, the statement is issued.
3.If the request is rejected, customer will be notified via system.

SERVICE DELIVERY CHANNELS

1-Website – AMAR
2-MPDA mobile app

FEES

100 AED
An additional 50 AED will be added if a demolition certificate is requested

Start Service
×
Foodstuffs Exportation Request

SERVICE DESCRIPTION

Issuing health certificates permitting the exportation of foodstuffs outside the
country and confirming the safety of foodstuffs for human consumption and that
they have undergone proper procedures as per the laws and regulation applicable
in the UAE.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

1- Information of foodstuffs mentioned in the exportation request (type –
category – quantity)
2- Laboratory analyses of the foodstuffs listed in the service request – if
available
3- bill of sale approved by the Chamber of Commerce and Industry

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 200

Start Service
×
Request for a Health Release Certificate for Foodstuffs Shipments in Ajman Port

SERVICE DESCRIPTION

Issuing a health release certificate for foodstuffs shipments imported into the
Ajman Port after those products are examined and registered and after the
concerned authorities make sure that they comply with the laws and regulations
applicable in the UAE

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

1- Information of foodstuffs mentioned in the exportation request (type –
category – quantity)
2- Foodstuffs health certificate issued by the official health authorities at
the countries of origin
3- Certificate of origin for the foodstuffs in the shipment
4- Customs declaration certificate confirming the entry of those goods into the
country
5- Packing list for the foodstuffs in the shipment
6- Halal certificate for animal products – issued by the official authorities in
the country
7- Specialized certificates/ administrative decisions as per the foodstuffs
types
8- Laboratory analyses of the foodstuffs listed in the service request
(application) – if available

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 200

Start Service
×
Request for a Health Release Certificate for Foodstuffs Shipments in Other Ports

SERVICE DESCRIPTION

Issuing a health release certificate for foodstuffs shipments imported into
other ports in the UAE to have them transferred to Ajman for examination and
registration after the concerned authorities ensure their compliance with the
laws and regulations applicable in the UAE

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

1– No Objection Certificate on the transfer of the foodstuffs shipment/ ZAD
Federal Smart Portal
2- Information of foodstuffs mentioned in the exportation request (type –
category – quantity)
3- Foodstuffs health certificate issued by the official health authorities at
the countries of origin
4- Certificate of origin for the foodstuffs in the shipment
5- Customs declaration certificate confirming the entry of those goods into the
country
6- Packing list for the foodstuffs in the shipment
7- Halal certificate for animal products – issued by the official authorities in
the country
8- Specialized certificates/ administrative decisions as per the foodstuffs
types
9- Laboratory analyses of the foodstuffs listed in the service request
(application) – if available

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 200

Start Service
×
Request for foodstuffs exportation validity certificate

SERVICE DESCRIPTION

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

1- Information of foodstuffs mentioned in the exportation request (type –
category – quantity)
2- Laboratory examinations of the foodstuffs identified in the service request
3- Bill of sale approved by the Chamber of Commerce and Industry

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 200

Start Service
×
Request for a veterinary exportation health certificate

SERVICE DESCRIPTION

Issuing a veterinary exportation health certificate for the exportation of
animal products (consumable – non-consumable)

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

1- Laboratory reports confirming the safety of animal products identified for
human consumption
2- Certificates of origin for raw and processed materials to be exported

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 200

Start Service
×
Request for the recovery of financial insurance set for shipments imported into
Ajman Port

SERVICE DESCRIPTION

Issuing certificates confirming the completion of procedures pertaining to the
release of shipments to be transferred to the State’s municipalities, as well as
issuing a certificate of no objection by the Department.
Those certificates shall be submitted at the Financial Section at the Department
in line with the applicable procedures.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

1- Certificate on transferring shipments from Ajman to the concerned
municipality
2- Health release certificate issued by the concerned municipality confirming
that shipments have been processed properly
3- Financial insurance payment receipt

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

Free

Start Service
×
Final Certificate of Completion Request

SERVICE DESCRIPTION

A government service that enables customers to obtain a certificate of
completion for all types of building permits upon finishing the construction
work in full in accordance with the plans approved by the Department and in
accordance with technical and engineering specifications and requirements after
conducting the on-site inspection by the engineers of the Supervision &
Engineering Monitoring Section.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

Corporates:
1-Completion certificate request form (final) approved by Ajman Sewerage
2- All building inspection reports
3- Water insulation guarantee from the contractor
4- Letter from the Civil Defence guaranteeing the fulfilment of general safety
requirements
(Note: all buildings except for residential villas)
5- Clearance from the Department of Roads and Infrastructure(Note: all buildings
except for residential villas)
6- Makani number from the Department of Spatial Information Systems

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1.Submitting the request and attaching the required documents.
2.Scheduling a field visit date with contractor engineer and supervisor
consultant.
3. field visit.
4.If the request is approved, fees must be payed, and to receive Final
Certificate of Completion.
5.If the request is rejected, customer will be notified via system.

SERVICE DELIVERY CHANNELS

1-Website – AMAR
2-MPDA mobile app

FEES

1- All buildings: AED 2000
2- Private villas + farms: AED 500

Start Service
×
Submission of Suggestions

SERVICE DESCRIPTION

A public service that enables users to submit their suggestions and their
innovative ideas with a description through the website of the Municipality and
Planning Department – Ajman. This service is available 24/7 and calls are
received in three languages (Arabic – English – Urdu) (response will be
submitted during business days only).

CUSTOMER CATEGORY

Individuals – Corporates – Government Institutions

REQUIRED DOCUMENTS

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the suggestion through one of the mentioned service delivery
channels
2. Filling out the suggestion form
3. Receiving a text message with the suggestion number
4. Examination of the suggestion by the concerned department.
5. Informing the applicant of the status of their suggestion via email or text
message

SERVICE DELIVERY CHANNELS

Website
MPDA phone app
Ajman Contact Center 80070

FEES

Free

Start Service
×
Submission of Complaints

SERVICE DESCRIPTION

A public service that enables users to submit their complaints regarding the
services provided by the Municipality and Planning Department – Ajman. This
service is available 24/7 and calls are received in three languages (Arabic –
English – Urdu) (response will be submitted during business days only).

CUSTOMER CATEGORY

Individuals – Corporates – Government Institutions

REQUIRED DOCUMENTS

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the complaint through one of the mentioned service delivery
channels.
2. Examining and assessing the complaint.
3. Processing the complaint.
4. Closing the complaint.

SERVICE DELIVERY CHANNELS

Website
MPDA phone app
Ajman Contact Center 80070

FEES

Free

Start Service
×
To Whom It May Concern Certificate Request (For Environmental Purposes)

SERVICE DESCRIPTION

This service allows facilities to issue official certificates requested by local
or federal government institutions in the country. The service is available
under the (To Whom It May Concern Certificate – Other) option which allows
customers to type the subject of the certificate. This service provides
customers with certificates tailored as per their request and can be addressed
to the concerned institution.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website.
2. Paying the fees, Approving the request.
3. Receipt of the transaction via the website.

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 100

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Request for the Approval of Hazardous Waste Treatment Methods

SERVICE DESCRIPTION

A government service that enables customers to obtain a technical statement
granted to facilities that perform any primary treatment of hazardous waste
resulting from their industrial activity, stating the efficiency and
effectiveness of the methods utilized at the treatment unit, whether in relation
to liquid or solid hazardous waste.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

Technical report on the assessment of the treatment unit.

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website.
2. Paying the fees, Approving the request.
3. Receipt of the transaction via the website.

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 500

Start Service
×
Compliance with Environmental and Safety Requirements Certificate Request

SERVICE DESCRIPTION

This service allows facilities to issue official certificates indicating the
facility’s commitment to environmental and public safety requirements as
requested by local or federal government institutions in the country. The
service is available under the (Compliance with Environmental and Safety
Requirements) option. It provides customers with certificates tailored to their
request and can be addressed to the concerned institution.

CUSTOMER CATEGORY

Individuals – Corporates

REQUIRED DOCUMENTS

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website.
2. Paying the fees, Approving the request.
3. Receipt of the transaction via the website.

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 100

Start Service
×
Request for the Issuance of Environmental Measurements Certificate of Completion

SERVICE DESCRIPTION

This service allows facilities to issue official certificates indicating the
completion of environmental measurements as requested by local or federal
government institutions in the country. The service is available under the
(Environmental Measurements Certificate of Completion) option. It provides
customers with certificates tailored to their request and can be addressed to
the concerned institution.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website.
2. Paying the fees, Approving the request.
3. Receipt of the transaction via the website.

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 100

Start Service
×
Renewal of Well Drilling Permit Request

SERVICE DESCRIPTION

A government service that allows customers to renew a well drilling permit and
utilize the water for agricultural, commercial, or household purposes.

CUSTOMER CATEGORY

Individuals – Corporates

REQUIRED DOCUMENTS

1- Land title deed.
2- Authorization statement by the owner delegating the applicant to complete the
request (if the applicant is not the owner) Copy of the owner’s passport Copy of
the owner’s Emirates ID card.

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website.
2. Paying the fees, Approving the request.
3. Receipt of the transaction via the website.

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

Household purposes: AED 50 per well
Agricultural purposes: AED 100 per well
Commercial purposes: AED 10000

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New Well Drilling Permit Request

SERVICE DESCRIPTION

A government service that allows customers to obtain a well drilling permit that
enables them to utilize the water for agricultural, commercial, or household
purposes

CUSTOMER CATEGORY

Individuals – Corporates

REQUIRED DOCUMENTS

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website.
2. Paying the fees, Approving the request.
3. Receipt of the transaction via the website.

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

Household purposes: AED 50 per well
Agricultural purposes: AED 100 per well
Commercial purposes: AED 10000
Commercial request submission fees: AED 2000

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×
Marine Environment Water Withdrawal Permit Request

SERVICE DESCRIPTION

A government service that allows customers to request water withdrawal from the
creek or the sea in order to pump the water to the facility for specific periods

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

Points of water withdrawal plan

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 300 per month for each point

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Groundwater Withdrawal Vehicle Permit Request

SERVICE DESCRIPTION

A government service that allows customers to request a permit for a vehicle to
withdraw the groundwater resulting from excavation.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

1- Vehicle permit request letter
2- Copy of the vehicle license from both sides, issued by the Emirate of Ajman
3- Site plan
4- Building permit or no-objection certificate
5- Commercial license of the contracting company issued by the Emirate of Ajman
6- Commercial license of the groundwater withdrawal company issued by the
Emirate of Ajman

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

1- 1000-gallon vehicle: AED 3000 + AED 1500 insurance fees per month
2- 5000-gallon vehicle: AED 5000 + AED 3000 insurance fees per month
3- 10,000-gallon vehicle: AED 10,000 + AED 4000 insurance fees per month

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New Swimming Pools Approval Request

SERVICE DESCRIPTION

This service enables customers to obtain approval on swimming pools in public
places and facilities to provide the highest standards of public health and
safety and ensure their compliance with the approved regulations and laws.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

1- Swimming pool plans and engineering designs
2- Swimming pool site plan inside a building or the land
3- Land title deed, lease contract, or management contract
4- Lifeguard certificate

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 500

Start Service
×
Swimming Pools Approval Renewal Request

SERVICE DESCRIPTION

This service enables customers to renew approval on swimming pools in public
places and facilities to provide the highest standards of public health and
safety and ensure their compliance with the approved regulations and laws.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

1- Swimming pool plans and engineering designs
2- Swimming pool site plan inside a building or the land
3- Land title deed, lease contract, or management contract
4- Lifeguard certificate

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 500

Start Service
×
Accreditation Renewal Request for Environmental Services Companies

SERVICE DESCRIPTION

A service that allows customers to renew the accreditation of consulting firms,
treatment companies and other environmental services companies at the
Department, enabling companies to carry out their business in the Emirate.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

Business capability profile

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

Environmental studies companies: AED 1000
Environmental services companies: AED 500

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×
Environmental Services Companies Accreditation Request

SERVICE DESCRIPTION

A service that allows customers (corporates) to obtain accreditation for
consulting firms, treatment companies and other environmental services companies
at the Department, enabling companies to carry out their business in the
Emirate.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

Business capability profile

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

Environmental studies companies: AED 1000
Environmental services companies: AED 500

Start Service
×
Approval of Chemical Exports Request

SERVICE DESCRIPTION

A service that allows customers (corporates) to obtain certificates to export
any chemical or hazardous materials
outside the country after undergoing inspection and audit by the competent
authorities.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

1- Purchase invoice
2- Packing list
3- Material Safety Data Sheets (MSDS)

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 200

Start Service
×
Environmental Permit Request

SERVICE DESCRIPTION

A government service that allows customers to obtain an environmental permit
that grants them initial or final approval on practicing environmental
activities This includes industrial facilities, as well as facilities that
engage in chemical trade, scrap trade and other activities that have an
environmental impact. This service ensures that facilities comply with
environmental requirements and guarantees the application and implementation of
these environmental requirements.

CUSTOMER CATEGORY

Individuals – Corporates

REQUIRED DOCUMENTS

Detailed internal layout of the activity requirements

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

1- Environmental permit – slightly hazardous activities: AED 300
2- Environmental permit – moderately hazardous activities: AED 500
3- Environmental permit – highly hazardous activities: AED 1000

Start Service
×
Environmental Permit Renewal Request

SERVICE DESCRIPTION

A government service that allows customers to renew their environmental permit
that grants them initial or final approval on practicing environmental
activities This includes industrial facilities, as well as facilities that
engage in chemical trade, scrap trade and other activities that have an
environmental impact. This service ensures that facilities comply with
environmental requirements and guarantees the application and implementation of
these environmental requirements.

CUSTOMER CATEGORY

Individuals – Corporates

REQUIRED DOCUMENTS

Detailed internal layout of the activity requirements

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

Start Service
×
Request for Construction on an Existing Building

SERVICE DESCRIPTION

A service that allows customers to obtain a building permit for further
construction on an existing building provided the consultant guarantees that the
building is structurally safe and that it does not violate building
specifications and requirements.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

Corporates:

1- Commitment to safety letter from the consultant regarding the structural
integrity of the existing building.
2- Valid consultant’s license.
3-Final architectural plans.
4- Approved plans from the General Directorate of Civil Defence – Ajman, (except
for residential buildings).

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1.Submitting the request and attaching the required documents and paying fees
via website.
2.If the request is approved, customer will receive permit.
3.If the request is rejected, customer will be notified via system.

SERVICE DELIVERY CHANNELS

Website – AMAR

FEES

1. Service provision fees for all buildings except for private housing: 500 AED
2. Fees for providing service for private/agricultural residential buildings: 50
AED
3. Building permit for a private residential / agricultural building: 3.5 AED /
square meter, with a minimum of 200 AED
4. Building permit for all buildings (other than residential / agricultural): 6
AED / square meter, with a minimum of 200 AED
5. Permit to build a private/agricultural fence: 200 AED
6. Building permit for a private residential/agricultural extension: 200 AED
7. License for indoor/outdoor private residential/agricultural canopies: 200 AED
8. Permit for indoor/outdoor shades for all buildings (other than
residential/agricultural): 500 AED
9. Insurance: 2 AED per square meter for all types of buildings, with a minimum
of 500 AED for residential sheds, 1000 AED for annexes, 2,000 AED for
residential villas, and 3000 AED for all types of buildings (other than
residential / agricultural).
10. Technical report fee: 1000 AED

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×
Building Permit Request

SERVICE DESCRIPTION

A government service that allows customers to obtain a (new/ Addition to under
construction Building) building permit approved by the Department and in
compliance with building specifications and requirements.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

Corporates:
1- Final architectural plans.
2- Final structural plans.
3- Approved plans from relevant entities (if any): FEWA AND Etisalat.
4- Letter from the supervising consultant for buildings consisting of more than
20 floors (if applicable).
5- Approval for a New Contractor Project.

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

SERVICE DELIVERY CHANNELS

Website – AMAR

FEES

1. Fees for providing service for all buildings except private housing: 500 AED
2. Fees for providing service for private/agricultural residential buildings: 50
AED
3. Building permit for a private residential / agricultural building: 3.5 AED /
square meter, with a minimum of 200 AED
4. Building permit for all buildings (other than residential / agricultural): 6
AED / square meter, with a minimum of 200 AED
5. Permit to build a private/agricultural fence: 200 AED
6. Building permit for a private residential/agricultural annex: 200 AED
7. License for indoor/outdoor private residential/agricultural canopies: 200 AED
8. Permit for indoor/outdoor shades for all buildings (other than
residential/agricultural): 500 AED
9. Insurance: 2 AED per square meter for all types of buildings, with a minimum
of 500 AED for residential sheds, 1000 AED for annexes, 2,000 AED for
residential villas, and 3000 AED for all types of buildings (other than
residential / agricultural).
10. Technical report fee: 1000 AED

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×
Building Permit Termination Request

SERVICE DESCRIPTION

A service that enables customers to terminate a building permit before the start
of construction at the site/after demolition if construction work has already
commenced.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

Corporates: N/A

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1.Submitting the request and attaching the required documents
2.If the request is approved, fees are paid, and the permit is issued.
3.If the request is rejected, customer will be notified via system

SERVICE DELIVERY CHANNELS

1-Website – AMAR
2-MPDA mobile app

FEES

100 AED

Start Service
×
Building Permit Renewal Request

SERVICE DESCRIPTION

A service that enables customers to renew previously issued building permits in
case of suspension of work, failure to start, or delay in implementation two
years after the date of issuance of the first permit and each year thereafter.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

Corporates: 1- Renewal form
2- Copy of the architectural /structural audit statement
3- Consultant’s license
4- Contractor’s License

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

SERVICE DELIVERY CHANNELS

1-Website – AMAR
2-MPDA mobile app

FEES

200 AED
Technical report fees for buildings and facilities: 1000 AED

Start Service
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×
Consultant Change Request

SERVICE DESCRIPTION

A service that enables customers to obtain a building permit with the name of
the new consultant upon the owner’s request.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

Corporates:

1- Electronic form
2- Approved supervision and contracting contracts
3- Form for mutual dissolution and settlement of consulting contract

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1.Submitting the request and attaching the required documents and paying fees
via website
2.If the request is approved, customer will receive permit with the name of new
consultant
3.If the request is rejected, customer will be notified via system

SERVICE DELIVERY CHANNELS

Website – AMAR

FEES

500 AED

Start Service
×
Contractor Change Request

SERVICE DESCRIPTION

The service allows obtaining a building permit with the name of the new
contractor upon the owner’s request, and terminate the contract with the former
contractor.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

Corporates:
1- New Contractor’s License
2- Approved supervision and contracting contracts
3- Form for mutual dissolution and settlement of consulting contract

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1.Submitting the request and attaching the required documents and paying fees
via website
2.If the request is approved, customer will receive permit with the name of new
contractor
3.If the request is rejected, customer will be notified via system

SERVICE DELIVERY CHANNELS

Website – AMAR

FEES

Contractor change fees: AED 500
Insurance fees: AED 2 / m² for all types of buildings, with a minimum of AED 500
for residential sunshades, AED 1000 for annexes, AED 2000 for residential
villas, and AED 3000 for all types of buildings (except private
residential/agricultural buildings)

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Architectural or Structural Modifications Request

SERVICE DESCRIPTION

A service that enables customers to obtain approval on modifications to a
project that is under construction. Modifications may include some/all
architectural/ structural plans.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

Corporates:
1-Architectural plans.
2- Structural plans.
3- Approved plans from the General Directorate of Civil Defence, (except for
residential buildings).
4- Approved plans from relevant entities (if any): FEWA AND Etisalat and Ajman
sewerage.
5- Modification form.

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

SERVICE DELIVERY CHANNELS

Website – AMAR

FEES

200 AED

Start Service
×
Request for food sample testing

SERVICE DESCRIPTION

Government service that enables customers to request physical, chemical, and
microbiological testing of food samples to verify their compliance with the
approved standards. Such tests include the examination of imported and exported
samples, food labels, promotional samples, and periodic samples.

CUSTOMER CATEGORY

Individuals – Corporates – Government Institutions

REQUIRED DOCUMENTS

1- Sample testing request (Sample Receipt Form).
2- Food label to be examined for approval; in case of requesting Food label
examination and assessment (corporates).
3- Sample testing request letter (government institutions).

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1- Submitting the application through the website or through the Food and
Environment Laboratory Department outlet.
2- It requires personal attendance to submit the sample in both cases
(submission through the site or from the port).
3- Examination of samples in the laboratory.
4- Pay the fees and receive the report electronically.

SERVICE DELIVERY CHANNELS

1- Website – Public Health and Environment System
2- Food and environment laboratory outlet

FEES

Emiri Resolution No. (3) of 2018 regarding fees for public health services

Start Service
×
Request for environmental sample testing

SERVICE DESCRIPTION

Government service that enables customers to request environmental samples
testing to verify their conformity with the approved standards. This include the
examination of:
Seawater, organic fertilizers, lubricating oils, plastic bags, cosmetic
products, factory waste, pool water, groundwater, and agricultural water .

CUSTOMER CATEGORY

Individuals – Corporates – Government Institutions

REQUIRED DOCUMENTS

1- request for (Sample testing – environmental) at the Department of Food and
Environment Laboratory.
2- Sample testing request letter (government institutions).

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

SERVICE DELIVERY CHANNELS

1- Website – Public Health and Environment System
2- Food and environment laboratory outlet

FEES

Emiri Resolution No. (3) of 2018 regarding fees for public health services

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×
Request for the Issuance of frozen Meat Safety Certificate from the Abattoirs of
the Emirate

SERVICE DESCRIPTION

This service enables customers to obtain a health certificate ensuring the
validity of the frozen meat supervised by the Emirate’s abattoirs for human
consumption.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

Livestock proof of origin

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website.
2. Paying the fees, Approving the request.
3. Receipt of the transaction via the website.

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 100

Start Service
×
Request for the Issuance of a Certificate Attesting that Marine Transport is
Free from Health Pests

SERVICE DESCRIPTION

This service enables customers to obtain a health certificate attesting that the
marine transport vessel is free from health pests according to the requirements
of loading and unloading between ports. The certificate is issued after
examining and inspecting the marine vessel and ensuring its pest-free status.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

1- Marine transport vessel License
2- Previous certificate attesting that the marine transport vessel has been free
from health pests
3- Entry and work permits

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

SERVICE DELIVERY CHANNELS

Website – Public Health and Environment System

FEES

AED 300

Start Service
×
Questions and Inquiries

SERVICE DESCRIPTION

A service that allows customers to obtain information related to the services
provided by the Department including procedures, fees, documents, etc. It also
allows customers to inquire about the status of a submitted service request.

CUSTOMER CATEGORY

Individuals – Corporates – Government Institutions

REQUIRED DOCUMENTS

Individuals – Corporates – Government Institutions
Number of the request in case of inquiring about the status of a certain
submitted service request

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request through one of the service delivery channels.
2. Processing the request within no more than one business day.

SERVICE DELIVERY CHANNELS

1- Website
2- Customer Happiness Center
3- Ajman Contact Center 80070
4- MPDA phone app
5- E-mail of the Customer Happiness Center (scs@am.gov.ae)

FEES

Free

Start Service
×
Demolition Permit Request

SERVICE DESCRIPTION

This service enables customers to obtain a demolition permit for all building
types.

CUSTOMER CATEGORY

Individuals – Corporates – Government Institutions

REQUIRED DOCUMENTS

Individuals – Corporates – Government Institutions:1-No-objection letter from:
Federal Electricity & Water Authority (FEWA)/ Rental Dispute Committee/
Etisalat- Emirates Telecommunications Corporation
2- Contract with the demolition company, owner, and consultant
3- Site plan
4- No-objection letter from the property owner to commence demolition works
(Corporates – Government Institutions)

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1.Submitting the request and attaching the required documents and paying fees
via website
2.If the request is approved, the demolition permit is issued.
3.If the request is rejected, customer will be notified via system

SERVICE DELIVERY CHANNELS

1- Website – Online Customer Happiness Services
2- Buildings Department

FEES

1000 AED

Start Service
×
Request for issuing a permit to construct an addition to an existing building

SERVICE DESCRIPTION

A service that enables customers to terminate a building permit before the start
of construction at the site/after demolition if construction work has already
commenced.

CUSTOMER CATEGORY

Corporates

REQUIRED DOCUMENTS

Corporates
1- Final architectural plans
2- Structural executive plans
3- Approved plans from relevant entities (if any): FEWA AND ETISALAT
4- Letter from the supervising consultant for buildings consisting of more than
20 floors (if applicable).
5- Approval for a New Contractor Project

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

SERVICE DELIVERY CHANNELS

Website – Start Service

FEES

1. Service provision fees for all buildings except for private residence: 500
AED
2. Fees for providing service for private/agricultural residential buildings: 50
AED
3. Building permit for a private residential / agricultural building: 3.5 AED /
square meter, with a minimum of 200 AED
4. Building permit for all buildings (other than residential / agricultural): 6
AED / square meter, with a minimum of 200 AED
5. Permit to build a private/agricultural fence: 200 AED
6. Building permit for a private residential/agricultural annex: 200 AED
7. License for indoor/outdoor private residential/agricultural canopies: 200 AED
8. Permit for indoor/outdoor shades for all buildings (other than
residential/agricultural): 500 AED
9. Insurance: 2 AED per square meter for all types of buildings, with a minimum
of 500 AED for residential sheds, 1000 AED for annexes, 2,000 AED for
residential villas, and 3000 AED for all types of buildings (other than
residential / agricultural).
10. Technical report fee: 1000 AED

Start Service
×
Slaughtering Service Request

SERVICE DESCRIPTION

This service allows customers to request animal slaughtering services under full
veterinary supervision in order to protect public health and provide meat viable
for human consumption through the prevention of any slaughtering activities
outside abattoirs and by ensuring the safe disposal of slaughtering remains.

CUSTOMER CATEGORY

Individuals – Corporates

REQUIRED DOCUMENTS

Individuals:
– Purchase invoices.
Corporates:
– Veterinary release certificates in case of animal imports.
– Animal health certificate from the farmer.

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submit a slaughter service request on the MPDA smart application and pay the
required fees for the service.

2.Attending the abattoir (Ajman, Masfout, Al Manama) in person with the required
animal Paying the slaughtering fees and receiving the animal’s ID number.

3. Delivering the animal at the Animal Handover Area.
4. Conducting veterinary examination of the animal by veterinarians before
starting the slaughtering process.
5. Completing the slaughtering process.
6. Cleaning the butchered meat.
7. Completing veterinary examination of the meat after slaughtering the animal.
8. Delivering the meat to the customer at the Delivery Area as per the animal’s
ID number.

SERVICE DELIVERY CHANNELS

Ajman Central Abattoir / Masfout Abattoir/ Al Manama Abattoir / MPDA mobile app

FEES

Slaughtering small animals: AED 15
Slaughtering and cutting small animals: AED 25
Slaughtering large animals: AED 60
Slaughtering and cutting large animals: AED 90

×
Payment of Environmental Violations

SERVICE DESCRIPTION

A government service that enables customers to pay environmental violation fees
in accordance with the applicable procedures adopted via the Department’s MPDA
electronic system.

CUSTOMER CATEGORY

Individuals – Corporates – Government Institutions

REQUIRED DOCUMENTS

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1. Submitting the request via smartphone application MPDA
2. Paying the violation fees
3. Notifying the customer that the payment has been completed

SERVICE DELIVERY CHANNELS

MPDA phone app

FEES

As per the value of the issued violation

×
Unified Registration

SERVICE DESCRIPTION

A service for registering customers (individuals, government or private
institutions) in the department’s databases so that customers can apply for any
of the services provided by the Municipality And Planning Department through a
unified account without the need to re-register when applying to other services

CUSTOMER CATEGORY

Individuals – Corporates – Government Institutions

REQUIRED DOCUMENTS

1- valid Emirates ID card
2- valid passport (for residents)
3- Authorization letter for the authorized person (Government Institutions)

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1- Entering one of the service delivery channels,
2- Fill out the required data and attach the documents from the copy of the
Emirates ID and passport
3- Services of receiving documents revised by the attached services.
4 – Show the official file to send an official letter,
5- In case the transaction is complete with the attachments, an e-mail will be
sent to the customer and a text message will be sent to activate the
registration account.

SERVICE DELIVERY CHANNELS

Website

FEES

Free

×
Payment of Health Violations on Food and Health Facilities

SERVICE DESCRIPTION

A service that enables customers to pay health violations on food and health
facilities

CUSTOMER CATEGORY

Individuals – Corporates

REQUIRED DOCUMENTS

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1- Log in through the MPDA application (open the application by registering via
the application or with a digital ID)
2- Completing the payment process and receiving the receipt electronically

SERVICE DELIVERY CHANNELS

MPDA phone app

FEES

According to the violation

×
Parking Reservation

SERVICE DESCRIPTION

A government service that allows customers to reserve a parking ticket for short
or long periods through the mentioned channels.

CUSTOMER CATEGORY

Individuals

REQUIRED DOCUMENTS

NA.

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1.Submitting via MPDA application.
2. paying fees.
3. approving request (notifying the customer of the approval of ticket payment).

SERVICE DELIVERY CHANNELS

1- MPDA mobile app
2- SMS 5155

FEES

Half an hour: AED 1
One hour: AED 2
One and a half hours: AED 3
Two hours: AED 4
VIP ticket:
Half an hour: AED 3
One hour: AED 6
One and a half hours: AED 9
Two hours: AED 12
du / Etisalat Text Message: One hour: AED 2.38
VIP parking cards: 6000AED/ annually
2- 3000 AED per 6 months
3- 1500 AED per 3 months
PARKING cards for (people of determination) free
Parking cards for (senior Emirates )free
Parking cards (citizens ) building residents free
first card + second card (annually ) free
Parking cards Environment Friend per year free
Parking cards for Governmental institutions, local and Bank institutions
first card -:
1- annually 1200 AED
2- 600 AED per six months
3- 300 AED per 3 months
second card:
1- annually 600 AED
2- 300 AED PER 6 MONTHS
3- 150 AED per 3 months

×
Payment of Parking Fines Request

SERVICE DESCRIPTION

A government service that allows customers to pay parking violation fees related
to parking lots within the Emirate of Ajman through various channels.

CUSTOMER CATEGORY

Individuals – Corporates – Government Institutions

REQUIRED DOCUMENTS

NA.

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1.Submitting via MPDA application.
2. paying fees.
3. approving request (notifying the customer of the approval of ticket payment).

SERVICE DELIVERY CHANNELS

1- MPDA mobile app
2- MOI UAE App
3- Customer Happiness Centre
4- Traffic and Licensing Department
5- Dubai Roads and Transport Authority

FEES

free (Value is determined based on the amount of violation).

×
Mobile Veterinary Clinic Request

SERVICE DESCRIPTION

This service allows customers to request a veterinary examination service
provided by the mobile veterinary clinic. The clinic arrives at the service
request site and conducts the necessary veterinary examinations and tests
depending on the type of request or situation.

CUSTOMER CATEGORY

Individuals

REQUIRED DOCUMENTS

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1- Submitting a service request on the MPDA application in case of requesting a
fixed veterinary clinic service.
2- If a mobile veterinary clinic service is requested, contact is made through
the government call centre 80070 or by attending the Veterinary Control
Department at the central abattoir of the Emirate of Ajman.
3. Conducting the necessary veterinary examinations and tests according to the
type of request or the case.
4. Providing the appropriate treatment.
5. Following up on the animal’s condition with the veterinarian.
6- Pay the prescribed fees for the service through the MPDA application.

SERVICE DELIVERY CHANNELS

1- Ajman Contact Centre 80070
2- Public Health Department / Veterinary Control Department
3- MPDA mobile app

FEES

Immunization against disease / dogs = 100
Vaccination against disease/ cats = 100
Vaccination against disease / cows, camels or horses = 30
Vaccination against disease / sheep – goats – sheep = 5
Animal numbering fee / sheep – goat – sheep = 5
Animal numbering fee / cows or camels = 5
Laboratory test for contagious abortion / sheep – goat – sheep = 5
Laboratory test for contagious abortion / camels or cows = 10
Surgery – Small (for an animal) = 50
Surgery – Large (for an animal) = 100
Breeding large animals = 100
Small animal generation = 50
Installing an electronic chip for companion animals = 100
Treat a small animal = 10
Treat a large animal = 50
Get rid of a dead animal – small animal = 50
Getting rid of a dead animal – a large animal = 150
Issuance of a certificate of immunization = 50
Issuance of an animal free of disease certificate = 100
Issuance of a death certificate = 100

×
Site plan

SERVICE DESCRIPTION

A service that allows customers to request a permit for underground pipe works
to connect service lines within the road reserve

CUSTOMER CATEGORY

Corporates – Government Institutions

REQUIRED DOCUMENTS

Corporates: 1- site plan 2– Letter from the corporation
Government Institutions: 1- site plan 2- letter from Government institution

PROCEDURES AND STEPS FOR SUBMITTING THE REQUEST

1.Submitting the request at any of service channels and paying the fees
2. processing the request
3. Receiving the permit

SERVICE DELIVERY CHANNELS

1-Website – AMAR
2-MPDA mobile app

FEES

1 AED per square meter

×
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