support.intermedia.com
Open in
urlscan Pro
130.35.228.52
Public Scan
URL:
https://support.intermedia.com/app/articles/detail/a_id/10250?context=/help/index.html
Submission: On July 25 via manual from US — Scanned from DE
Submission: On July 25 via manual from US — Scanned from DE
Form analysis 1 forms found in the DOM
<form ng-submit="searchKB(kbQuery)" class="ng-pristine ng-valid">
<div class="input-group">
<input type="text" class="form-control ng-pristine ng-untouched ng-valid ng-empty" placeholder="Search..." ng-model="kbQuery">
<div class="input-group-append">
<button class="btn btn-secondary-btn" type="submit">
<i class="fa fa-search"></i>
</button>
</div>
</div>
</form>Text Content
Skip Navigation
LOGIN
Customer Login Partner Login
MESSAGE PICKUP CENTER
This article is designed for the Message Pickup Center users. Refer to the
Frequently Asked Questions below.
Important: please do not use the article feedback form below for access recovery
requests. The team receiving the feedback has no information about the Message
Pickup Center users and won't be able to assist. If you can't log in, refer to
the answers below for detailed instructions how to recover your access:
* Password Reset
* Account Reactivation
Q: I received a notification about an encrypted message. How can I view it?
A: To read the encrypted email you received, register or log in to the Message
Pickup Center. Read the Knowledge article on Registration and login for detailed
instructions.
Q: I can't log in! How can I recover my password?
A: Read the Knowledge article on Password reset for detailed instructions on how
to reset your Message Pickup Center password.
Q: I don't remember answers to my challenge (security) questions, what can I do?
A:
* if you are the recipient of an encrypted email and don't have an account with
Intermedia, contact the sender of the encrypted email. They will be able to
contact their technical admin or the Intermedia Technical Support team and
address your issue.
* if you have an account with Intermedia, contact the technical admin of your
Intermedia account and ask them to Reset your Web Portal User.
After the account is reset, you will receive an email with the
subject Reactivate your account that will contain a link to set up your account
from scratch. Please note that you will still have access to your old emails in
Message Pickup Center after the account reset.
If you haven't received the reactivation email:
1. Check your spam folder.
2. If possible, reach out to your email provider.
3. If the message can't be located, reach out to the sender / account
administrator again for further assistance.
Q: What can I do in the Message Pickup Center?
A: In the Message Pickup Center control panel, you can read & reply to the
encrypted email, change the settings, etc. Read the Knowledge article Overview
of Message Pickup Center for more information.
Q: I sent an encrypted email to an external recipient. They can't log in and
don't remember answers to the security questions. What can I do?
A: Contact the technical admin of your Intermedia account and ask them to follow
the steps in the Knowledge article Reset a Web Portal User.
Q: For how long are the encrypted messages available?
A: The messages stored in Message Pickup Center are available for 30 days.
--------------------------------------------------------------------------------
IS THIS ANSWER HELPFUL?
Yes No
--------------------------------------------------------------------------------
Haven't found what you're looking for? Search the Support Center!
Print Article
ARTICLE INFORMATION
Article ID: 10250
Last updated on: 06/04/2024 07:21 AM
Product: Email
Internal Only
Partner Article
Tags: message, center, Pickup, nosmr
Attachments:
RELATED ARTICLES
* Message Pickup Center Password Reset
* Registration And Login To The Message Pickup Center
* Overview of Message Pickup Center
* Getting Started With Policy-Based Email Encryption
* Two-Factor Authentication For Encrypted Messages Recipients
Intermedia has been recognized by J.D. Power for providing "An Outstanding
Customer Service Experience" for its Assisted Technical Support. J.D. Power 2024
Certified Assisted Technical Program, developed in conjunction with TSIA. Based
on successful completion of an audit and exceeding a customer satisfaction
benchmark for assisted support operations. For more information, visit
www.jdpower.com or www.tsia.com.
Users of this site agree to be bound by the Intermedia Service Agreement,
Service Level Agreement and Acceptable Use Policies. Legal | AUP | Privacy
Policy
Copyright © Intermedia.com, Inc. 1995 — . All Rights Reserved.
Intermedia Digital Assistant
Disconnected
Welcome!
I'm the digital assistant. You can ask me any question about your service and
I'll do my best to help you find an answer, or you can select from one of our
top support subjects below to get started!
Can you help me create a Support Case? I need to check the status of my last
five cases. I'm locked out of my account. How can I update my payment method?
(ACH)