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Text Content

AUSTRALIA
1800 754 500

Royal Caribbean Cruises
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AUSTRALIA


A HOLIDAY OF LIMITLESS ADVENTURE

ACCESSIBILITY FOR ALL

 
ACCESSIBLE CRUISING 

There's a wonderful world of adventure awaiting you and there's no one that can
bring it to life like Royal Caribbean International®. We've always believed that
discovering and exploring the world around us is something that everyone should
be able to enjoy, and over the years we've been an industry leader in providing
the finest cruise holiday experience for all of our guests.


Fullname


Address


Date of Birth


Zipcode


Phonenumber


Submit your request





A great cruise holiday has no limits. Our brochure outlines features, equipment
and services available for guests with disabilities, medical conditions or
special needs and includes a handy planning guide.
 

 












ACCESSIBLE STATEROOMS


ACCESSIBLE STATEROOMS


ACCESSIBLE
STATEROOMS




ACCESSIBLE
SHORE EXCURSIONS


ACCESSIBLE SHORE EXCURSIONS


ACCESSIBLE
SHORE EXCURSIONS




ADDITIONAL ASSISTANCE:
SHIPBOARD & OFFSHORE


ADDITIONAL ASSISTANCE


ADDITIONAL
ASSISTANCE




AUTISM & DEVELOPMENTAL DISABILITIES


AUTISM & DEVELOPMENTAL DISABILITIES


AUTISM &
DEVELOPMENTAL DISABILITIES




MOBILITY DISABILITIES


MOBILITY DISABILITIES


MOBILITY
DISABILITIES




VISUAL & HEARING DISABILITIES


VISUAL & HEARING DISABILITIES


VISUAL & HEARING
DISABILITIES




SERVICE ANIMALS


SERVICE ANIMALS


SERVICE
ANIMALS






PLAN AHEAD

While we don't require information about the extent of your disability, the more
information you can share with us, the better we are able to assist you. For
your convenience, please see the link below for the 'List of Equipment and
Services Requiring Advanced Notice'. Please note that we require advance notice
for some requests.

 * - 60 days for sign-language interpreting
 * - 30 days for special needs equipment or services
 * - 72 hours if travelling with a group of passengers with a disability

* Please know, if we don’t receive enough advance notice, we will do our best to
provide the requested equipment and/or services, but they will not be
guaranteed.

LIST OF EQUIPMENT AND SERVICES REQUIRING ADVANCE NOTICE

 

 




DIALYSIS & OXYGEN

Guests with medical conditions that require the use of dialysis or oxygen should
contact us to discuss bringing the appropriate equipment onboard.

Guests requiring continuous ambulatory peritoneal dialysis are welcome onboard.
Guests should bring onboard, or arrange to have delivered, all the necessary
supplies and equipment needed to perform the dialysis. Please have your supplier
contact our Access Department to request clearance for port delivery.

We are unable to assist or administer haemo-dialysis treatments. However, guests
using self-administered haemo-dialysis equipment are welcome to sail under
certain requirements; contact our Access Department for details. Otherwise,
guests requiring physician-assisted dialysis may make arrangements by contacting
Dialysis at Sea on +1 800 544 7604. Dialysis at Sea specialises in the treatment
of haemo-dialysis care while onboard on select Royal Caribbean sailings along
with trained doctors and nurses and provides dialysis equipment and supplies.

All types of oxygen are permitted on board. Please notify us as to quantity,
type and delivery schedule. Each ship has a different storage policy; however,
you will be able to keep some or all of your cylinders in the stateroom.




CHILDREN WITH DISABILITIES

Royal Caribbean welcomes children with disabilities, especially in our
fun-filled Adventure Ocean program Upon request, we will do our best to provide
you with your requested accommodations. Some of these accommodations can
include:

 * - Adventure Ocean grouping by ability (rather than age)
 * - Adventure Ocean toilet-trained policy exception
 * - Pagers for parents of children in the Adventure Ocean program
 * - Babysitting Services

Our Youth staff are required to have a four-year university degree or
international equivalent in education, recreation or a related field. They also
have at least three to five years qualified experience in working with children
ages six months to 17 years.

In addition, all Youth staff have received autism-awareness training developed
by Autism on the Seas. This training covers the characteristics of autism and
developmental disabilities, correct person-first language and terms, and skills
to initiate a conversation with a parent about his or her child’s needs.











--------------------------------------------------------------------------------











PREGNANCY

Royal Caribbean International cannot accept guests who will be more than 23
weeks pregnant at any time during the cruise or CruiseTour. Guests will be
required to fill in a Public Health Questionnaire prior to arrival or at the
pier attesting that they are not more than 23 weeks pregnant.


COGNITIVE, INTELLECTUAL AND DEVELOPMENTAL DISABILITIES

Upon request, every effort will be made to provide reasonable accommodations
that will meet the needs of guests with cognitive, intellectual and development
disabilities such as autism, cerebral palsy, Down syndrome and Alzheimer's
disease. Some of these accommodations can include: early boarding, boarding &
departure assistance, early disembarkation and special dietary needs. Please
contact our Access Department.


OTHER NEEDS

If you have another type of medical condition that has not been mentioned,
please inquire about policies and procedures that may affect your cruise. To
customize your accommodations to meet your specific needs, please complete the
Guest Special Needs Form.





--------------------------------------------------------------------------------






QUESTIONS? CHECK OUT OUR FAQ FOR ACCESSIBILITY & DISABILITY







To customize your accommodations to meet your specific needs, please complete
the Guest Special Needs Form
To customize your accommodations to meet your specific needs, please complete
the Guest Special Needs Form




We encourage you notify us of your needs at the time of booking, to guarantee
availability of specific equipment or services. Please note that 60 days'
advanced notice is needed for sign-language interpreting and 30 days' advanced
notice if you need special-needs equipment or services. If we do not receive
enough advance notice, we will make reasonable efforts to provide requested
equipment and/or services. You must provide 72 hours advance notice if you are
travelling with a group of 10 or more passengers with a disability.
 
 












MORE INFORMATION

Call our Access Department on (AUS) 1800 754 500 or (NZ) 0800 102 123,  or send
an email to specialneeds.au@rcclapac.com, or have your local travel agent or
International Representative contact us. 




ADDITIONAL ASSISTANCE

Feel free to ask for a Complaint Resolution Official (CRO). Our CROs have been
trained and are aware of applicable U.S. Department of Transportation (DOT)
disability regulations as well as our policies and procedures regarding guests
with disabilities. Our CROs are available at all U.S ports of departure and
ships.






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⊗


MY PERSONAS




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