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 1. Home
 2. Legal
 3. Website Privacy Policy

Reading time 18 minutes


WEBSITE PRIVACY POLICY




Effective Date: February 2023

This Privacy Policy (the “Policy”) describes how we collect, use, and share the
information, including personal data, that Hyland Software, Inc. and its
affiliates (“Hyland”, “we” or “us”) obtain when you visit a Hyland owned or
operated website (“Site(s)”), unless another privacy policy is posted to a Site,
then in that case, that policy shall control only as to that Site. This Policy
also applies to personal data we obtain in connection with your attendance at
Hyland sponsored or attended tradeshows or other events (“Hyland Event(s)”).   
This Policy also describes your choices regarding our use of your personal data,
the ways in which we safeguard that data, and how you may contact us regarding
our privacy practices. In addition, this Policy includes information about our
use of cookies. 

This Policy does not apply to your use of other Hyland services, including
Hyland web-based products, or mobile applications. This policy also does not
apply to the content that you upload, store or process using the Hyland’s
web-based products or mobile applications.   Please refer to the applicable
terms of use, privacy policy, or subscription for information regarding the
terms and conditions applicable to your use of those products.

Hyland Software, Inc. and its affiliate entities are responsible for processing
your personal data as described in this Policy. Contact information for each
Hyland company is available Hyland Software, Inc. and its affiliate entities are
responsible for processing your personal data as described in this Policy.
Contact information for each Hyland company is available here..

The term Personal Data as used in this Policy means information related to an
individually identifiable natural person.

This policy contains the following sections:

Information We Collect

How We Use Your Information

How We Share Your Information

How We Secure Your Information

Your Choices Regarding Your Personal Data

Users Located Outside the United States

Social Features

Children’s Privacy

California Privacy Rights

Cookies

English Language Controls

Changes to this Policy

Contact Us


INFORMATION WE COLLECT   

Information You Provide to Us. We collect information you provided directly to
us. For example, we collect information when you complete our online contact
form or if you create a Hyland Profile. This information may include Personal
Data. The Personal Data you might choose to submit through the Sites or at
Hyland Events may include your:

 * Name, physical address, and contact information, including e-mail and
   telephone numbers;
 * Employer;
 * Job title;
 * Login credentials for the Sites;
 * Account profile, including your interests and photograph;
 * Applications for Hyland’s educational opportunities, including name, contact
   information, references, your programming experience, and application essays
 * Dietary preferences and restrictions;
 * Order information for trainings courses;*
 * Training records including courses you have taken, certifications you have
   completed, and your scores and grades;
 * Questions, feedback, comments and other postings, including through
   https://community.hyland.com; ** and
 * Other information you choose to provide. ***

*Although users can submit credit card or other payment card information to pay
for a product or service through the Sites, Hyland does not receive your payment
card information. Payment card information is transmitted directly to a
third-party payment card processor through an internet connection secured by
industry-standard Transport Layer Security (TLS) encryption technology. The
payment card processor then communicates to Hyland whether your payment has
cleared, but does not provide your payment card information to Hyland.

** Hyland does not control the content that you post to Hyland Community or
other Sites; in some cases, such content may be made available to other Hyland
customers or partners. You should carefully consider any content you post.

*** Hyland is not responsible for information you upload via the Sites to
evaluate or demo Hyland’s propriety software products. When evaluating Hyland’s
propriety software products via the Sites, you should not upload Personal Data
or other confidential information.

Information We Collect Automatically.  In addition to the information you submit
to us, we and our service providers automatically collect certain information
about your use of the Sites. This information may include Personal Data, such as
unique device identifiers, dynamic and static Internet Protocol (“IP”)
addresses, as well as other information, such as browser characteristics,
language preferences, operating system details, referring URLs, length of
visits, and pages viewed.  We may use cookies, web beacons, embedded scripts,
web server logs, or other similar technologies to collect details about the
services and devices you use to access the Sites.  Please see the Cookies
section below for more information.

Data Analytics.  The Sites use third-party web analytics services, such as
Google Analytics, to help us analyze how visitors use the Sites. These services
track information about visitors, including IP addresses, browser types,
referring pages, pages visits and time spent on particular pages.  We use this
information to improve our products and services, to market our products and
services to you, and to customize your experience when using the Sites. To learn
more about how Google Analytics may use information collected through the Sites,
click here.

We may link individually identifiable information that you provide voluntarily
(e.g., your name and contact information) to the information that the Sites
collect automatically (e.g., data analytics).

Do Not Track Setting.  We track your online activities over time and across
third party websites or online services. We also track your activities on the
Sites. Additionally, we use web beacons to track your visits so that third party
service providers can display Hyland advertisements to you on other websites
based on your activities while visiting the Sites.  We may allow third party
service providers to use tracking devices to collect the same types of
information for the same purposes as we collect your information.  You may
implement restrictions on tracking, such as plug-ins or browser settings. In
that case, some features of the Sites, for example, personalization or
authentication, may not work as designed.

Your web browser may have settings that allows you to transmit a “Do Not Track”
signal when you visit various websites or use online services. Like many
websites, the Sites are not designed to respond to “Do Not Track” signals
received from browsers. To learn more about “Do Not Track” signals, click here.

Information Third Parties Provide About You.  If you attend a Hyland Event
sponsored by a third party, that third party may provide Hyland with your
information, including Personal Data, such as your name, e-mail address, and
phone number.   Additionally, at times, Hyland posts advertisements on third
party websites. These third parties typically inform Hyland if a user clicks on
our advertisements.

Another Note About Third Parties.  Our Sites include links and plugins (such as
Twitter buttons) to sites or applications operated by unrelated third parties
(“Third Party Site(s)”). If you visit a Third Party Site from the Sites, you
should know that Hyland does not control Third Party Sites and is not
responsible for their information collection practices.  It is your choice to
visit a Third Party Site referenced or linked from the Sites. If you choose to
visit a Third Party Site, we recommend you review the applicable privacy policy
to understand their information collection practices.


HOW WE USE YOUR INFORMATION

We may use the information, including Personal Data, we obtain through the Sites
or Hyland Events, as applicable, for a number of purposes, including:

 * To improve and customize the online user experience;
 * To respond to e-mails or other requests, comments or questions;
 * To provide customer support;
 * To provide you with information that we believe may be useful to you, such as
   information about products or services we offer;
 * To maintain records of our transactions and communications;
 * To monitor and analyze trends, usage, and activities of the Sites users;
 * To improve our products and services;
 * To report suspected criminal acts;
 * To comply with applicable laws, regulations, or legal process as well as
   industry standards and our company policies; or
 * To prevent fraud or other misuse, including by protecting our rights and the
   rights of related third parties.

In addition, we may use the Personal Data we obtain about you in other ways for
which we provide notice at the time of collection.


HOW WE SHARE YOUR INFORMATION

We may share your Personal Data with:

 * Affiliated Companies. As an international organization, Personal Data about
   you may be shared globally throughout Hyland’s international organization. A
   list of Hyland entities and their contact information is available here.
   Personal Data may be shared with affiliated companies for any of the purposes
   set forth in the section above titled “How We Use Your Information.”
 * Third Party Service Providers under Contract with Hyland. For example, data
   analytics providers, event management companies, credit card processors,
   website management, law firms, auditors, marketing and advertisement
   companies, and other similar providers. We share your Personal Data with
   these Service Providers so that they can perform certain business functions
   on behalf of Hyland.
 * Other Unaffiliated Third Parties. We may share your Personal Data with other
   unaffiliated third parties for the following purposes:
   * Required Disclosures. To comply with a court proceeding, in response to a
     court order, subpoena, civil discovery request, other legal process, or as
     otherwise required by law.
   * Government Agency Requests. To respond to a request by a government agency.

 * Legal Compliance and Protection. To comply with the law or to protect the
   rights, property, or safety of Hyland, our users, or others. This may include
   sharing information, including Personal Data, with other companies and
   organizations for fraud protection and credit risk reduction.

 * Corporate Transactions: In the event of a corporate merger, consolidation,
   sale, assignment, bankruptcy (or similar proceeding), or other disposition of
   a portion or of all our business, assets, or stock.

We may share aggregated information about our users and information that does
not identify any individual user without restriction.

We do not rent, lease, or sell your Personal Data to third parties.


HOW WE SECURE YOUR INFORMATION

We maintain appropriate physical, electronic, and administrative safeguards
designed to protect the Personal Data that we obtain in accordance with this
Policy. Although we use reasonable efforts to secure such information,
transmission via the internet is not completely secure, and we cannot guarantee
the confidentiality of information transmitted to us over the internet.


YOUR CHOICES REGARDING YOUR PERSONAL DATA

You may request that we update, correct, or delete your Personal Data collected
through the Sites or at Hyland Events by contacting us at the information
provided below. To help protect your privacy and security, we may take
reasonable steps to verify your identity prior to honoring any such requests.

If you are accessing the Sites or attending a Hyland Event outside the United
States, please see the “Users Located Outside the United States” section below
for additional information on accessing your Personal Data and other legal
rights available to you under applicable law.

Your Choices Regarding Promotional Emails. You may unsubscribe from receiving
promotional emails from us by following the instructions provided in those email
communications. Please note that even if you opt out of receiving promotional
communications from us, we may continue to send you non-promotional emails, such
as emails concerning our ongoing business relationship with you.

Your Choices About Certain Other Data Collection Technologies. You have a number
of options to control or limit how we and our service providers use cookies and
other data collection technologies including for advertising:

 * To prevent your information from being used by Google Analytics, you can
   install Google’s opt-out browser add-on:
   https://tools.google.com/dlpage/gaoptout.
 * To opt out of interest-based advertising, you can visit
   https://optout.networkadvertising.org/ and follow NAI’s on-screen
   instructions. Note that if you opt out through the NAI, you will still
   receive advertising, but the advertising will not be tailored to your
   interests. In addition, if you opt out through NAI and later delete your
   cookies, use a different browser, or buy a new device, you will need you opt
   out of interest-based advertising again.
 * Check your mobile device for settings that control ads based on your
   interactions with the applications on your device. For example, on your iOS
   device, enable the “Limit Ad Tracking” setting, and on your Android device,
   enable the “Opt out of Ads Personalization” setting.


USERS LOCATED OUTSIDE THE UNITED STATES

If you are visiting the Sites or attending a Hyland Event outside the United
States, please be aware that information we collect from the Sites and Hyland
Events will be transferred to, and processed in, the United States and other
countries. By using the Sites or attending a Hyland Event, you acknowledge and
consent to the transfer and processing of your Personal Data in the United
States as described in this Policy.

Users Located in the European Economic Areas, United Kingdom, or Switzerland
(Collectively the “EEA”)

Obligation to Provide Personal Information and Automated Decision-Making. 
Individuals in the EEA (“EEA Individuals”) are not required by statute or by
contract to provide any Personal Data. We will not use an EEA Individual’s
Personal Data submitted through the Sites or at a Hyland Event for automated
decision-making, including for profiling, that produces legal effects or
similarly significantly affects an EEA Individual.

Data Retention. We retain the Personal Data collected through the Sites or a
Hyland Event for as long as we have a business purpose or longer if required by
applicable law. You may request that we delete your Personal Data as described
below. 

Cross-Border Data Transfers:  The Personal Data collected through the Sites and
at Hyland Events will be transferred to a database in the United States
controlled by Hyland Software, Inc., located at 28500 Clemens Road, Westlake,
Ohio 44145 in the United States.  Hyland Software, Inc. will use the Personal
Data for the purposes described above and to forward any requests you submit
through the Sites to Hyland (the Hyland affiliated company applicable to you)
and, as needed to respond to your requests, to other Hyland affiliated
companies.  Hyland affiliated companies are located as described here. Hyland
Software, Inc. and all Hyland affiliated companies have agreed to process your
personal data in accordance with the Standard Contractual Clauses for data
controllers approved by the European Commission. You can obtain a copy of the
Standard Contractual Clauses by submitting a request to privacy@hyland.com.

Before transferring your Personal Data to a third party recipient located
outside the EEA, Hyland, or Hyland Software, Inc. on  Hyland’s behalf, will: (a)
execute Standard Contractual Clauses, approved by the European Commission, to
ensure an adequate level of protection for the transfer of your Personal Data to
those entities outside the EU; (b) confirm that the third party has certified to
the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield
Framework; or (c) otherwise ensure adequate protection for your Personal Data.
You can obtain a copy of the relevant Standard Contractual Clauses or Privacy
Shield certification by contacting privacy@hyland.com.

Legal Bases For Processing:  Hyland processes your Personal Data with your
consent and as required by law.  Hyland also processes Personal Data as
necessary for its legitimate interests as follows:

Business Operations: We use your Personal Data for our legitimate business
purposes, including to develop new products and services, to improve existing
products and services, and to personalize communications. 

Marketing and Advertising: We use your personal data to provide you information
about the products and services that we think might interest you in accordance
with applicable law.  We also use this data to conduct market research and to
improve our marketing strategies.

Investigations: In the event of fraud, a security incident, or a suspected
criminal act, we would examine Personal Data that appeared to be linked to the
incident as necessary to investigate and remediate the incident as well as to
report the incident to authorities, and prevent a recurrence.

Right to Object to Processing for Legitimate Interests:  EEA Individuals have
the right to object to the processing of their Personal Data for purposes of
Hyland’s direct marketing or other legitimate interests by contacting
privacy@hyland.com.

Individual Rights:

EEA Individuals have the right to access their Personal Data collected by the
Sites or at Hyland Events.  EEA Individuals’ right to access their Personal Data
includes their right to receive a copy of all, or a portion, of their Personal
Data in Hyland’s possession as long as Hyland’s providing the Personal Data
would not adversely affect the rights and freedoms of others.  EEA Individuals
also have the right to request that Hyland update, correct or delete their
Personal Data and to restrict Hyland’s processing of their Personal Data, as
provided by applicable law.

EEA Individuals also have the right to data portability concerning their
Personal Data.  Subject to certain limitations, the right to data portability
allows EEA Individuals to obtain from Hyland, or to ask Hyland to send to a
third party, a digital copy of the Personal Data that they provided via the
Sites or to Hyland at a Hyland Event.

EEA Individuals can exercise these rights by contacting privacy@hyland.com.  We
may request identifying information from you to confirm your identity and ensure
your right to exercise any of these rights.  Hyland will respond to such
requests in accordance with applicable data protection law.  If EEA Individuals
believe that their Personal Data has been processed in violation of applicable
data protection law, they have the right to lodge a complaint with the relevant
data protection authority in the country where they reside, where they work, or
where the alleged violation occurred.

EEA Individuals may use the contact information above, at any time, to withdraw
their consent for the processing of their Personal Data where Hyland requires
their consent as a legal basis for processing their Personal Information.  Any
withdrawal will apply only prospectively, and Hyland will continue to retain the
Personal Data that EEA Individuals provided before they withdrew their consent
for as long as allowed or required by applicable law.

The Hyland Software Germany GmBH Data Protection Officer can be reached at
privacy@hyland.com.


SOCIAL FEATURES

The Sites include features that are designed to permit interactions that you
initiate between the Sites and third party websites or services, including third
party social networks (“Social Features”). Examples of Social Features include
enabling you to “like” or “share” our content on other websites or services or
to transmit content to our Platform from your account on a third party website
or service.

The information we collect in connection with Social Features is subject to this
Policy. The information collected and stored by the third parties remains
subject to those third parties’ privacy practices, including whether the third
parties continue to share information with us, the types of information shared,
and your choices with regard to what is visible to others on those third party
websites or services.


CHILDREN’S PRIVACY

The Site and Hyland Events are not intended for children, nor are they targeted
to children under the age of 13. We do not knowingly collect personal data from
children under the age of 13 through the Site or at Hyland Events, and if we
learn that we have received information from a visitor under the age of 13, we
will delete such information in accordance with applicable law.

Hyland will only accept applications through the Site for children under the age
of 13 to attend Hyland’s educational programs, e.g., the Hy-Tech Camps, when
those applications are submitted by the child’s parents or legal guardian.


CALIFORNIA PRIVACY RIGHTS

California law permits California residents to request certain details about how
their Personal Data is shared with third parties and, in some cases, affiliates
for direct marketing purposes.  California customers may request information
about our compliance with this law by contacting us at privacy@hyland.com. Any
such inquiry must include “California Privacy Rights Request” in the first line
of the description and include your name, street address, city, state, and ZIP
code. Please note that we are only required to respond to one request per
individual each year.

Any California residents under the age of eighteen (18) who have registered to
use the Sites, and who have posted content or information on the Online
Community, can request that such information be removed from the Sites by
contacting us at privacy@hyland.com, stating that they personally posted such
content or information and detailing where the content or information is posted.
We will make reasonable good faith efforts to remove the post from prospective
public view or anonymize it so the minor cannot be individually identified. This
removal process cannot ensure complete or comprehensive removal.


COOKIES

We use cookies, web beacons, and embedded scripts on our Sites.

Cookies: A cookie is a unique identifier that is placed and stored on a computer
when it is used to visit a website. Cookies may be used for various purposes,
including to track user preferences or web pages visited while using a website,
to identify the number of unique visitors to a website, and to verify whether or
not a visitor is a repeat visitor.

Web Beacons (also known as tracking pixels): Web beacons are small graphic
images, also known as “Internet tags” or “clear gifs” that may be embedded in
web pages and email messages. Web beacons may be used to monitor the number of
visitors to a website, to track how users navigate a website, or to count how
many emails were actually opened or specific pages or links were actually
viewed.

Embedded Scripts: An embedded script is programming code designed to collect
information about a user’s interactions with a website. Typically, the script is
temporarily downloaded onto a computer from the host website’s server (or the
server of a third party service provider), and is active only while the visitor
is connected to the website, then deleted or deactivated thereafter.


COOKIES WE USE AND WHY WE USE THEM

We use four types of cookies on our website:

 * Essential Cookies:These are cookies that are strictly necessary for the
   functioning of the website or for performing services that an individual user
   has requested. Some examples of functions performed by essential cookies are
   cookies that remember previous actions (e.g., entered text) when navigating
   back to a page in the same session.
 * Analytical Cookies:These cookies collect information about how visitors use a
   website, for instance which pages visitors go to most often, and if they get
   error messages from web pages. These cookies don’t collect information that
   identifies a visitor. All information that analytical cookies collect is
   aggregated and therefore anonymous. These cookies are used only to improve
   how a website functions.
 * Functional Cookies:These cookies allow the website to remember choices users
   make and to provide enhanced, personalized features. For example, on our
   website, these cookies remember users’ language preferences.
 * Targeting / Advertising Cookies:Targeting/advertising cookies are cookies
   used to deliver advertisements relevant to the user. For example, we use
   cookies that remember what you viewed on our Sites in order that we may serve
   you relevant advertisements for products that might interest you. We also use
   cookies that tell us whether you’ve seen an advertisement and interacted with
   it, for example, by clicking on it.

Cookies can also be categorized by how long they remain on your device. There
are two broad categories of duration:

 * Persistent Cookies: Persistent cookies remain on your device until deleted
   manually or automatically.
 * Session Cookies: Session cookies remain on your device until you close your
   browser when they are automatically deleted.

We use both persistent cookies and session cookies on the Sites.

Cookies can be first-party cookies, which means that we place the cookies
ourselves, or third party cookies, which means that a third party places them on
your device.  The Sites use first-party cookies and occasionally use third-party
cookies.;

Regarding third-party cookies, Hyland has relationships with third-party
advertising companies to place advertisements on the Sites and other websites,
and to perform tracking and reporting functions. These third party advertising
companies may place cookies on your computer when you visit the Sites so that
they can display targeted advertisements to you. To opt out of third-party
cookies, please see Section III below.

INFORMATION COLLECTED BY OUR COOKIES, WEB BEACONS, AND SCRIPTS: 

Our cookies, web beacons, and scripts collect information including:

 * Websites you visit immediately before and after visiting the Sites;
 * What web pages you visit on the Sites and how long you visit them;
 * Information about how you navigate, use, and interact with our Sites;
 * Your IP address, device identifiers and signatures, and browser type; and
 * The language you’ve chosen to read the website.

YOUR RIGHT TO REFUSE COOKIES

Many web browsers provide options to allow you to stop accepting new cookies, or
to disable existing cookies. You can go to the HELP function of your browser to
learn how.  You can also go to https://www.cookiesandyou.com for information
about how to disable and control cookies on most browsers. Please be aware that
if you disable the cookies on your computer you may not be able to use certain
features of the Sites or other websites, and disabling cookies may invalidate
opt outs that rely on cookies to function. Also, these options may not be
effective in all cases, or may be effective with respect to one type of browser
or service, but not another.

To opt-out of targeting by many third party advertising companies, please visit
the Network Advertising Initiative (NAI) at https://www.networkadvertising.org.


ENGLISH LANGUAGE CONTROLS

This Policy is executed in English and may be translated into other languages.
In the event of any conflict or discrepancy between the English language and a
translated version, the English language version shall control to the fullest
extent permitted by applicable law.


CHANGES TO THIS POLICY

We may change this Policy from time to time. If we make changes, we will notify
you by revising the date at the top of this Policy. We encourage you to review
this Policy whenever you visit the Sites or attend a Hyland Event to stay
informed about our information practices. This Policy was last modified on
August 23, 2019. If we materially change this Policy in a way that affects how
we use or disclose your Personal Information, we will provide a prominent notice
and the effective date of the changes before making them.


CONTACT US

To contact us regarding this Policy or with questions about our privacy
practices, you may email us at privacy@hyland.com(please include “Privacy
Inquiry” in the subject line of your email), call us at 1-877-251-9504, or send
postal mail to:  

Hyland Software, Inc. 
Attn: ONLINE PRIVACY POLICY
Legal Department
28500 Clemens Road 
Westlake OH, 44145
USA

Be more informed, empowered and connected through every interaction and in every
relationship with everyone you serve.

Contact us

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©2023 Hyland Software, Inc. and its affiliates. All rights reserved.

All Hyland product names are registered or unregistered trademarks of Hyland
Software, Inc. or its affiliates in the United States and other countries.

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By clicking “Accept All Cookies”, you agree to the storing of cookies on your
device to enhance site navigation, analyze site usage, and assist in our
marketing efforts. View Privacy Policy.

Cookies Settings Reject All Accept All Cookies



PRIVACY PREFERENCE CENTER

When you visit any website, it may store or retrieve information on your
browser, mostly in the form of cookies. This information might be about you,
your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies. Click on the
different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site
and the services we are able to offer.
More information
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MANAGE CONSENT PREFERENCES

STRICTLY NECESSARY COOKIES

Always Active

These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms. You can set your browser to block
or alert you about these cookies, but some parts of the site will not then work.
These cookies do not store any personally identifiable information.

Cookies Details‎

PERFORMANCE COOKIES

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site. All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies we will not know when you have visited our site, and
will not be able to monitor its performance.

Cookies Details‎

FUNCTIONAL COOKIES

Functional Cookies

These cookies enable the website to provide enhanced functionality and
personalisation. They may be set by us or by third party providers whose
services we have added to our pages. If you do not allow these cookies then some
or all of these services may not function properly.

Cookies Details‎

TARGETING COOKIES

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant adverts on other sites. They do not store directly personal
information, but are based on uniquely identifying your browser and internet
device. If you do not allow these cookies, you will experience less targeted
advertising.

Cookies Details‎

SOCIAL MEDIA COOKIES

Social Media Cookies

These cookies are set by a range of social media services that we have added to
the site to enable you to share our content with your friends and networks. They
are capable of tracking your browser across other sites and building up a
profile of your interests. This may impact the content and messages you see on
other websites you visit. If you do not allow these cookies you may not be able
to use or see these sharing tools.

Cookies Details‎
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