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HUMM NEW ZEALAND CLOSED ON 25 SEPTEMBER 2022


0800 189 236

The closure of humm is due to consolidation of our customer product offerings.
Basically, that means we’re narrowing our focus to a few core products and we
invite you to look at our other products Q Mastercard to see if it is right for
you.


HOW THIS CLOSURE AFFECTS YOU?

PLEASE BE AWARE THAT:

 * You can no longer use humm as of 25 September 2022.
 * Any balances owing will continue to be debited from your funding source on
   the scheduled due dates until repaid in full (which may fall after 25
   September).
 * You can change your selected funding source if you prefer to use an
   alternative debit or credit card for your final payments.
 * Once your total amount owing has been paid in full, we’ll close your humm
   account.

- Important Information (NZ)
- Compliments & Complaints
- Financial Hardship
- Contact



FAQS

HAVE SOME QUESTIONS ABOUT HUMM PRODUCT CLOSING? SEE BELOW FOR SOME QUICK
ANSWERS.

How long will I have to repay my balance?

You can continue to pay off your purchases on the same payment cycle or pay them
off earlier if you choose to.
Please note that any late fees you incur as a result of missed payments will
still apply.

Can I change my funding source?

You can change your funding source by contacting us on 0800 189 236 if you
prefer to use an alternative debit or credit card for your final payments.

What if I can’t afford to repay you in time?
If you are experiencing financial hardship, please contact our team and they
will support you.
What do I need to do to close down my account?

Once your total amount owing has been paid in full for both humm Little Things
and Big Things (if you also have a Big Things balance), we’ll close your humm
account on your behalf, there will be no further actions on your part.

I have questions – who can I talk to about this?
The team are here to help you and make this as easy as possible. Please get in
touch.
Are your card products here to stay?

We currently issue 1 in every 3 credit cards in New Zealand, including Flight
Centre Mastercard, Q Mastercard and Farmers Mastercard and these products
continue to grow in New Zealand.

How we’ll manage your complaint

If you have a problem, concern, or complaint about any part of our service,
please contact us so that we can try to fix the problem.

You may contact our internal complaints scheme by:
Telehone: 0800 189 236
Email: complaints@flexicards.co.nz
Post: Humm (NZ) Complaints Officer, Private Bag 94013, Auckland 2241.

We aim to acknowledge and resolve all complaints in a timely manner. If we
cannot resolve your complaint immediately, we will advise you of this and
endeavour to keep you informed of progress throughout the process. All
complaints are received by our Customer Service Representatives who will
endeavour to resolve your complaint in the first instance or, if this is not
possible, refer your complaint to our Complaints Officer.

If we cannot resolve the complaint to your satisfaction, you may contact
Financial Services Complaints Limited (FSCL), an independent Financial Ombudsman
service approved by the Minister for Consumer Affairs. You will not be charged
for this service.

You can contact FSCL by:
Telephone: 0800 347 257 or 04 472 FSCL (04 472 3725)
Email: complaints@fscl.org.nz
Post: Financial Services Complaints Limited, PO Box 5967, Lambton Quay,
Wellington 6145.
Website: www.fscl.org.nz

You can also report information about us to the Commerce Commission using the
details below: 
Commerce Commission
Email: Contact@comcom.govt.nz
Telephone: 0800 943 600

Why is Humm closing down?

The closure of humm in NZ is due to consolidation of our customer product
offerings. Basically, that means we’re narrowing our focus to a few core
products and global locations.

How long can I continue to spend with humm?

You can continue to make purchases using humm until 25 September, at which point
you will only be able to manage your repayments in the app/web


CUSTOMER CALL

Support hours

Mon - Sat 11:00am - 8:00pm NZT
 



0800 189 236


BUSINESS CALL

Support hours

Mon to Fri 10:30am - 8:30pm NZT
Sat: 11:00am - 8:00pm NZT
Sun: Closed

0800 189 237

To read more about our right to close the Account, please refer to Clause 11 in
our T&Cs here.
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USEFUL LINKS

 * Important information
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 * Leadership
 * Careers
 * News
 * Insurance
 * Contact us
 * Procurement & Payment
 * Security

BRANDS

 * humm
 * humm90
 * Q Mastercard
 * FlexiCommercial

Locations

AUSTRALIA
Level 1, 121 Harrington St,
Sydney
NSW 2000

IRELAND
Level 4, No. 5 Custom House Plaza,
Harbourmaster Place,
Dublin 1

© 2024 humm group limited ABN 75 122 574 583