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ALIONS MARKETING INC.

With Alions we all succeed

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ALIONS: FOCUSED ON YOUR BUSINESS SUCCESS

Alions is dedicated to enhancing your business success through our team of
professional customer service agents. We provide world-class support for your
most valuable asset: your customers. Our agents are committed to delivering
exceptional customer experiences at every opportunity, acting as an extension of
your business and an ambassador to your clients.

We offer best-in-class customer care services tailored to fit your needs
efficiently and effectively. With our expertise and industry knowledge, we
provide solutions that address your specific business requirements and support
your growth. Our team’s specialized skills give your company a significant
advantage over the competition.




OUR SERIVCES

We partner with clients to help them grow their business through top quality
service talent.


OUR TEAM

Our team of experienced agents are here for your success and to help you grow
your business with no limitation.


OUR QUALITY GUARANTEE

We work every day to ensure consistently high-quality servicest and client
satisfaction.




REASONS TO USE ALIONS

Call center benefits - 5 Reasons That Your Business Needs A Call Center

1 - Call Centers build customer confidence & customer loyalty
Call Centers Build Customer Confidence & Loyalty When customers shop online,
they want reassurance that they can reach a company if a product doesn’t arrive,
there’s an issue, or they have questions. Some customers prefer to place orders
by phone and are concerned about the security of online purchases. A recent
survey revealed that 49% of people are hesitant to make online purchases due to
concerns about communication. They prefer not to wait for email responses or
lengthy replies if they encounter problems. Providing a phone number increases
buyer confidence, even if only a small percentage of them call. When customers
do call, they expect to speak with a live person, not a voicemail box. A
well-managed call center enhances buyer confidence, leading to a positive
experience that encourages repeat purchases and referrals. A good interaction
with an agent not only boosts the likelihood of future transactions but also
increases the chance of customers recommending your business to others.
2 - Call Centers increase sales and avoid lost opportunities
Maximize Sales and Opportunities with a Call Center When companies manage their
own calls and rely on voicemail as a backup, they may only capture a fraction of
potential sales calls. Studies have shown that over 90% of customers will not
leave a voicemail when considering a purchase. A call center ensures that no
sales leads are lost by queuing calls and providing very short wait times. In
addition, a call center offers a dedicated space for potential business partners
and development opportunities to reach out and get their information into the
right hands. Even if your company has one or several people handling calls
internally, a call center can provide essential overflow support. When all your
staff members are occupied with calls, additional incoming calls can be
redirected to the call center, significantly reducing wait times.
3 - Call Centers provide a competitive advantage
Gain a Competitive Edge with 24/7 Call Center Coverage If your competitors offer
a phone number for customers to call and you don't, many potential customers may
choose to do business with them instead. Offering 24/7 call center coverage
makes your company more appealing, especially if your competitors have limited
office hours. Not all customers can or want to call during traditional business
hours. Providing round-the-clock support shows that your company is committed to
being available whenever they need assistance. This availability enhances
customer satisfaction and makes your business a more attractive option.
4 - Call Centers provide a professional image
Enhance Your Business Image with Professional Call Handling When customers call
and hear a custom greeting informing them that an agent will assist them shortly
and that their call is in a queue, it creates an impression of a
well-established, professional business. This perception can significantly
enhance your company’s image, even if you are a small startup just beginning to
build a customer base. Providing a professional customer experience from the
outset is crucial for the growth of any company. It conveys that you are
committed to delivering excellent service and helps to establish credibility and
trust with your customers.
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