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1 forms found in the DOM

Name: search — POST https://www.mailup.com/mailup-support/search-results/

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Text Content

 * Features
   
   Email
   
   Create campaigns with striking and responsive designs.
   
   SMS
   
   Send up to 200 high-quality (Gold) SMS per second.
   
   Messaging Apps
   
   Start a conversation on Facebook Messenger and Telegram.
   
   Predictive Marketing
   
   Grow conversions and revenues with the artificial intelligence.
   
   Ideal for
   
   Marketer, Agencies, E-commerce, Developers, Entrepreneurs.
   
   MailUp for Non Profits
   
   Improve the relationship with your donors via email and SMS
   
   Collaboration
   
   Collaboration: co-create your email
   
   Share the message with the members of your team, collect feedback and add
   notes on the email design and copy - seamlessly.
 * Services
   
   Performance Suite
   
   A team of Data Scientists to boost your performances.
   
   Training Suite
   
   Our best trainers at work for you and your team.
   
   Deliverability Suite
   
   Maximize performances in terms of deliverability and ROI.
   
   Creativity Suite
   
   A creative and technical team dedicated to your campaigns.
   
   Customer support
   
   Our technical support is always by your side
 * Pricing
   
   Email and Messaging Apps
   
   Send unlimited emails to unlimited recipients.
   
   SMS
   
   Zero fees or fixed costs, pay only for what you send.
   
   MailUp Partnerships
   
   Flexible and customizable solutions for agencies, resellers and referrals.
   
   Request a quote
   
   Request a quote
   
   Let us know what you need - we'll get back to you with a custom quotation.
 * Resources
   
   Tutorials
   
   Quickly understand the functions of the MailUp platform.
   
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   Browse through our virtual library completely free
   
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   News and strategies to become a Digital Marketing pro.
 * About
   
   Contacts
   
   In need of assistance? We’ll get promptly back to you.
   
   About us
   
   How we became an international presence in 50 countries.
   
   Customers
   
   How we help companies to reach their target.
   
   Locations
   
   With 9 locations, we are close to your business.
   
   Work with us
   
   View current openings to join our team.
   
   Social responsibility
   
   MailUp is green: our commitment to the environment.
   
   Investors
   
   News and information on the financial world of MailUp.
   
   GDPR Compliance
   
   MailUp supports companies to secure data and protect privacy.
   
   GDPR
   
   GDPR Compliance
   
   MailUp supports companies when it comes to data and privacy protection. Find
   out how to be compliant.

 * Search
 * * Italiano
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 * Login
 * Try it now

 * Anti-spam policy
 * Cookies & Privacy Policy
 * Report spam
 * FAQ Privacy


MAILUP ANTI-SPAM POLICY

This MailUp Anti-SPAM policy is an integral part of the Platform License
Agreement that You – as a company or individual using the MailUp service (the
Service) – agree to abide by when using the Service.

 * No SPAM
 * Monitoring and customer vetting
 * Relationship with ISPs
 * Rule of conduct
 * Determining whether you send SPAM
 * No refunds
 * Reporting SPAM
 * Other information for message recipients
 * Your privacy is protected by MailUp
 * Examples
 * How can I block a MailUp user?


NO SPAM

Spam is any commercial message sent without the recipient’s permission.
Commercial email is defined as any electronic mail message whose primary purpose
is the commercial advertisement or promotion of a product or service. The
Service is intended to be used for the sole and exclusive purpose of sending
messages to recipients who have agreed and confirmed to receive such messages
from the recipients. Your account may be immediately suspended or terminated if
You send SPAM. MailUp is fully committed to the suppression of SPAM.
Consistently with this goal, MailUp – directly or through our partners and
resellers – enforces a strict, no-tolerance policy against SPAM, beginning with
a customer vetting process based on M3AAWG’s Best Practices and systematic
monitoring of all account activity.


MONITORING AND CUSTOMER VETTING

MailUp monitors the use of the Service to ensure that it is in compliance with
this policy and may suspend or terminate the account in case of violations. This
action will be taken with no legal injunction or notice, but may be followed by
additional legal actions in order to exempt MailUp from any responsibility
related to the misuse of the Service. For example, in the case of any violation
of intellectual property laws or a third party’s intellectual property rights.
In addition to monitoring the activity of current customers, We pre-qualify new
users of the Service with the objective of building a community of selected
users of first-class ranking. MailUp’s customer vetting process is based on
M3AAWG’s Vetting Best Common Practices. We have no intention to acquire a new
customer that intends to misuse the Service to send unsolicited messages, as
this can hurt our network operations, our reputation and the reputation of other
companies using the Service, and our relationships with ISPs and blocklist
managers. To this extent MailUp may take some time to approve the activation of
a new account before the customer is allowed to use the Service, and it reserves
the right to refuse to provide the Service to anyone.


RELATIONSHIP WITH ISPS

Over the years We have built strong relationships with many of the world’s
leading ISPs (Internet Service Providers) and Blocklists. With them We keep
sharing information regarding policies, practices and potential issues. Any ISP,
mail or blocklist administrator intending to assist us to provide a better
service or to ask for our cooperation is very welcome to do so: please email us
at abuse@mailup.com.


RULE OF CONDUCT

You may never send SPAM by using the Service. Specifically, you may not:

 * Harvest emails from websites
 * Purchase or rent lists (whether they are opt-in or not)
 * Perform email appending
 * Send messages that are unrelated to what subscribers signed up to receive
 * Add an email address into a list without the subscriber’s permission
 * Send messages to someone who has requested to be removed from the list

You may:

 * Send a commercial message to a recipient who has double opted-in (or
   confirmed opted-in) to receive it
 * Send a commercial message to a recipient who has single opted-in to receive
   it, although we strongly discourage the use of single opt-in, strongly
   encourage the use of double opt-in (confirmed opt-in), and may disallow the
   use of single opt-in email addresses in the future
 * Send any other communication that has been specifically requested by those
   who receive it, or that is transactional in nature, such as a password
   reminder or an order confirmation.

MailUp requires the Customers to obtain authorization to receive communication
from the recipients, in a clear and transparent manner also regarding the type
of communications expected by them. Moreover the recipients of the
communications must be given the possibility to revoke their authorization at
any time, easily canceling any future sending. This unsubscription opportunity
must be offered with each direct marketing message, free of charge, except for
any costs associated with the transmission of such refusal (i.e. SMS). We
prohibit the use of false identities or false return addresses or numbers, and
will take actions to prevent, avoid or reprimand any such attempt.


DETERMINING WHETHER YOU SEND SPAM

To determine whether You have sent SPAM we will:

 * Review the content of the message in question.
 * Review Your subscriber list for patterns common to harvested, purchased, or
   rented lists.
 * Review any SPAM complaints.
 * Monitor the complaint rate (number of complaints over successfully delivered
   messages): a rate above 0.1% (10 complaints for every 10,000 messages sent)
   is typically an indicator of an unsolicited message.
 * Monitor the total number of complaints, regardless of the complaint rate: a
   high number of complaints can cause deliverability issues (even if the
   complaint rate is low due to high overall volumes), and therefore cannot be
   allowed.
 * Review the subscription records to determine when the subscriber was
   subscribed and their IP address.

Proof of sending SPAM include:

 * Registration or appearance of one or more of the IP addresses from which your
   emails were sent, or of the second level domain (e.g. mail.YourCompany.com)
   associated with Your MailUp console, in one of the Relay Block Lists or
   international Blocklists. A list of such lists includes, but is not limited
   to: SPAMHAUS, SURBL, URIBL, SORBS, SPAMCOP.
 * Blocklisting or relay block listing by an ISP (i.e. Godaddy.com,
   Register.com, etc.)
 * A high rate of compliant, as defined above.
 * A high rate of hard bounces.

To avoid the risk of getting blocklisted or in other way accused of sending
SPAM, it is crucial that You take the following measures:

 * Only send emails to contacts that directly and willingly subscribed to
   receive such communications
 * Never purchase or rent a list of contacts from a third party, under any
   circumstance
 * Never append email addresses to an existing contact database: email addresses
   must always and only have explicitly been opted-in.
 * Never send any messages to a publicly available list of contacts
 * Never harvest contacts (e.g. e-mail addresses) on the Internet


NO REFUNDS

In the event that Your MailUp account is terminated due to violation of this
Anti-Spam Policy, You will not be refunded any amounts that have been paid
towards the use of the Service.


REPORTING SPAM

The MailUp team constantly monitors its clients activities to ensure full
compliance with our Terms and Conditions. If you receive SPAM, please:

 * Fill in the dedicated form and our systems will process your request as soon
   as possible.
 * If you don't receive any feedback please directly contact our abuse desk at
   abuse@mailup.com. Please describe in detail what happened, attach the message
   at issue and specify if you prefer to report anonymously.

Your report will help us to verify the potential violation of MailUp's Terms and
Conditions of Use. Sending SPAM through the MailUp system violates the legal
contract signed between the client and the provider Growens S.p.A. : in a number
of cases a penalty is applied. We do not list wash our clients lists. If you do
not want to submit the recipient address you only have to provide us with the
MAIL-FROM address and/or the X-Rpcampaign header (customer + mailing batch id,
eg.: X-rpcampaign: MailUp201409101029060164)


OTHER INFORMATION FOR MESSAGE RECIPIENTS

We encourage any subscriber to an email list to always review the sender and
subject line of an electronic mail and delete any unsolicited messages, without
downloading the rest of the electronic mail’s content (You might need to turn
Your “Preview” feature off to do this) in order to reduce the risks associated
with downloading unsolicited electronic mail that may contain unsafe code or try
to lure You into a phishing scam. We intend to protect the legitimate interests
of recipients of e-mail messages with regard to unsolicited communications for
direct marketing purposes.


YOUR PRIVACY IS PROTECTED BY MAILUP


WHAT DOES IT MEAN FOR YOU?

 * The sender of the email you received entered an agreement with Growens
   S.p.A.to use MailUp, a digital marketing platform. As part of this agreement
   they agreed to the MailUp Terms and Conditions of Use and therefore must
   comply with the strict requirements defined in the Terms whenever using
   MailUp.
 * As part of the Terms, they agreed to the MailUp Anti-SPAM policy, which means
   that they are only allowed to send you messages you signed up to receive.
 * In addition, they agreed to provide a way for you to unsubscribe at any time,
   from any list, in maximum two clicks.


WHAT'S MAILUP?

 * MailUp is an email delivery service to send email marketing campaigns,
   transactional messages and SMS.
 * MailUp has thousands of prominent clients. It provides email campaign
   management services to many companies.


WHAT'S MAILUP POLICY AGAINST SPAM?

 * Spamming is the abuse of electronic messaging systems to send unsolicited
   bulk emails (Spamhaus definition). It is illegal in many countries.
 * Please note that Growens S.p.A. doesn’t share, sell or rent any email
   addresses.
 * We are not responsible for the data imported into the system by users of the
   MailUp platform, and are not authorized to reveal or modify any data stored
   in our servers.
 * Users of MailUp agree to comply with a very strict Anti SPAM policy. If any
   MailUp user is found to be sending SPAM, their account is immediately
   suspended, it is terminated if additional research confirms the initial
   findings.


HOW CAN I UNSUBSCRIBE?

Click on the unsubscribe link, which must be in the footer or header of every
email. By clicking on the UNSUBSCRIBE button, you will be automatically removed
from the list.

 * If the unsubscribe link is not present or is not functioning properly, please
   immediately report this to the MailUp Compliance Team (see above under How to
   report an abuse): the absence of the unsubscribe link is a violation of the
   MailUp Platform License Agreement.
 * Do you get a lot of spam from many different senders and not all messages
   include a MailUp logo? This might indicate that the sender illegally sold
   your data to one or more third parties. We recommend that you ask the sender
   to provide you with details on the origin of the data.


TECHNICAL INFORMATION FOR POSTMASTERS

 * MAIL-FROM: The envelope-sender (Return-Path header) is unique to each MailUp
   user and can therefore be used to block a spammer. For any abuse, please
   report the incident to the MailUp Compliance Team. See above under How to
   report an abuse.

Examples

Customer A Return-Path: customer001@bounce.musvc.com Customer B Return-Path:
customer002@bounce.emailsp.net Customer XYZ Return-Path:
customerXYZ@customerXYZ.com


HOW CAN I BLOCK A MAILUP USER?

 * Each MailUp user can be identified by their unique envelope-sender
   (MAIL-FROM, that is to say Return-Path: header). A MailUp user cannot change
   this address.
 * By blocking the envelope-sender, you will block only the user that is sending
   SPAM, and not the other, legitimate users of the MailUp system.

Please also inform our Compliance Team writing to abuse@mailup.com If a MailUp
user is sending unsolicited messages we may also intervene from our side as
well.


IP ADDRESSES

If you would like to whitelist our servers, here is all the information you
need:

Subnet rDNS / DKIM Signature Description 93.174.67.244 fastsend.musvc.com Test
emailings (very low volumes) 93.174.67.246 transactional.musvc.com
Transactional: confirmation requests 93.174.69.0/24 customername.musvc.com
Dedicated: single customers 93.174.69.0/24
158.58.140.28/29
158.58.140.32/30
158.58.140.128/28 Mx69027.customerhost.com smtp140x.customerhost.com Dedicated:
single customers with custom host 93.174.67.0/27
93.174.66.101/30 vclass.musvc.com smtp6610x.musvc.com Shared: Customers subject
to vetting (new or old ones with new subscribers) 93.174.67.32/27
93.174.67.64/26
93.174.67.128/25
158.58.140.8/29
158.58.140.16/29 sh01.musvc.com Shared: very low complaint rates (<0.03%) and
very high engagement 93.174.64.0/24 sh02.musvc.com Shared: low complaint rates
(<0.1%) and good engagement 93.174.68.130/29
93.174.68.160/31 sh03.musvc.com Shared: average engagement 93.174.70.128/27
93.174.70.252/31 sh03.musvc.com Shared: below average engagement 93.174.66.96/28
93.174.66.112/29 sh04.musvc.com Shared: low engagement IPs are allocated
according to the volume and the sender reputation (2 IPs per 1MM emails a day).
Dedicated IPs follow the [customer].musvc.com / [xx].customerdomain.tld DKIM
signature scheme

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 * In need of assistance?
   * Contacts
   * Request a quote

 * Features
   * Email
   * SMS
   * Messaging Apps
   * Ideal for

 * Services
   * Deliverability Suite
   * Performance Suite
   * Creativity Suite
   * Training Suite

 * Pricing
   * Email and Messaging Apps
   * SMS

 * About us
   * Contacts
   * Customers
   * Locations
   * Social responsibility
   * Investors
   * GDPR Compliance



MailUp® is a trademark by Growens S.p.A., VAT code no. IT01279550196. All rights
reserved.


 * Platform license agreement
 * Anti-spam policy
 * Cookies & Privacy Policy
 * Cookie preferences

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