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SEE HOW TALKDESK END-TO-END CONTACT CENTER SOLUTIONS PROVIDE A BETTER
EXPERIENCE. REQUEST A DEMO


PRODUCTS
SOLUTIONS
CUSTOMERS
SUPPORT
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TALKDESK AGAIN NAMED A LEADER IN 2021 GARTNER® MAGIC QUADRANT™ FOR CCAAS.



VIEW REPORT
READ CEO TIAGO PAIVA’S BLOG


TALKDESK NAMED #17 ON FORBES CLOUD 100 FOR 2021. READ THE BLOG


TALKDESK PROVIDES A BETTER WAY FOR ORGANIZATIONS TO INTELLIGENTLY UNLOCK THE
PROMISE AND POTENTIAL OF GREAT CUSTOMER EXPERIENCE.

Our speed of innovation and global footprint reflect our commitment to ensure
businesses everywhere can deliver better customer experiences through any
channel, resulting in higher customer satisfaction, cost savings, and
profitability.

LEARN MORE


WE NEVER STOP INNOVATING.

Each year, we release hundreds of new features, solutions, and integrations to
keep our platform ahead of customer experience technology and trends.

SEE OUR INNOVATIONS
EXPLORE SOLUTIONS


OUR AUTOMATION-FIRST CUSTOMER EXPERIENCE SOLUTIONS LEVERAGE TALKDESK AI TO
OPTIMIZE YOUR MOST CRITICAL CUSTOMER SERVICE PROCESSES.

SELF-SERVICE EXPERIENCE

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WORKFORCE ENGAGEMENT

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OMNICHANNEL ENGAGEMENT

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EMPLOYEE COLLABORATION

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CUSTOMER EXPERIENCE ANALYTICS

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AI FOR EVERY DAY

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BETTER EXPERIENCES BUILD TRUST AND LOYALTY.

You don’t have to take our word for it. Read, listen, and watch how our
customers make their customers happy.

CUSTOMER STORIES


COMPANIES AROUND THE WORLD RELY ON TALKDESK.


SEE MORE CUSTOMERS


SEE WHY WE’RE TOP RATED ON TRUSTRADIUS.

Rated 8.7 out of 10 based on 489 reviews and ratings on

Mar 05, 2022

THE STUDIO FLOW DESIGN ALLOWS FOR SEAMLESS ROUTING, CORRECTLY CAPTURING THE
CALL'S MOTIVE AND DELIVERING SUCH CALLS TO AGENTS WITH THE MOST APPROPRIATE
SKILL. TALKDESK WAS ALSO CHOSEN FOR ITS SALESFORCE INTEGRATION CAPABILITIES.

Fernando Santos

Dec 05, 2021

WE USE TALKDESK AS OUR PHONE SOLUTION FOR THE CUSTOMERS TO INTERACT WITH OUR
AGENTS. TALKDESK HELPED US TO HAVE A VERY IDEAL PHONE SOLUTION WITH SEAMLESS
INTEGRATION WITH OUR HELPDESK SYSTEM.

Aparna Rajeevan

Nov 14, 2021

TALKDESK IS USED FOR CUSTOMER SUPPORT (B2C) FOR PAY AND DISPLAY MACHINES PAYMENT
APPLICATION FOR FRANCE AND NETHERLAND. IT AIMS TO HELP END-USERS WITH THE
PAYMENT OF FEES, SUBSCRIPTIONS, AND DAY-TO-DAY ISSUES. IVR (INTERACTIVE VOICE
RESPONSE) IS USED FIRST TO ESTABLISH A FIRST DIAGNOSTIC AND THEN FORWARDED TO
AVAILABLE AGENTS.

michel nialon

Nov 12, 2021

TALKDESK IS USED ACROSS ALL ORGANIZATIONS, NOT JUST FOR INTERNAL COMMUNICATION
BUT ALSO EXTERNALLY WITH CUSTOMERS AND PROVIDERS IN ALL CONTACTS. IT ALSO HELPS
TO MANAGE TIMES, TEAMS, AND SERVICE LEVELS IN OUR PRACTICE. BEING A VERY DYNAMIC
TOOL, IT ALLOWS US TO COORDINATE THE PROJECT, TEAMS, AND USERS GLOBALLY.

Diogo Reis

Aug 31, 2021

OUR MAIN REASON FOR SELECTING TALKDESK WAS THE CONSISTENCY IN SERVICE ACROSS ALL
LOCATIONS, FROM CHINA, THE US, AND RUSSIA. THE 24/7 SUPPORT AND A TRUE FEELING
OF A PARTNERSHIP ALLOW US TO DELIVER BETTER SERVICE TO OUR CUSTOMERS WITHOUT
WORRYING ABOUT THE TECHNICAL SETUP OF THE SOLUTION.

André Leitão

Jan 30, 2021

LIVE CALL MONITORING IS A SNAP. ONE-CLICK AND YOU'RE IN. ONE MORE AND I CAN JOIN
THE CALL IF NECESSARY.

Rus Cordova

Jul 28, 2019

IT ALLOWS US TO USE TO BE AS EFFICIENT AS POSSIBLE, SWITCH BETWEEN NUMBERS WE'RE
DIALING OUT FROM AND CONNECT TO LEADS IN A VERY FAST FASHION.

Kyle Dusi

May 21, 2019

I LIKE TALKDESK BECAUSE IT IS EASY TO USE, AND IT HAS GOOD INTEGRATION WITH
SALESFORCE. IT ALLOWS YOU TO RE-LISTEN TO CALLS.

yehia z




OUR CUSTOMERS GET RESULTS.

customer story

INCREASED FIRST CALL RESOLUTION BY 17X

customer story

ACHIEVED SLA OF ANSWERING 97% OF CALLS IN 30 SECONDS OR LESS

customer story

TRIPLE-DIGIT INCREASE IN ROI


TALKDESK NAMED G2 LEADER IN CONTACT CENTER OPERATIONS.

G2 Grid® Scoring

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SEE OUR RATING


ANALYST RECOGNITION.

GARTNER

Talkdesk again named a Leader in 2021 Gartner® Magic Quadrant™ for CCaaS.

ARAGON RESEARCH

Talkdesk is a Leader in The Aragon Research Globe for Intelligent Contact
Centers, 2021.

FORRESTER

Talkdesk named a leader in the 2020 Forrester Wave for CCaaS.


INDUSTRY-SPECIFIC SOLUTIONS JUST FOR YOU.

FINANCIAL SERVICES & INSURANCE

HEALTHCARE & LIFE SCIENCES

TRANSPORTATION & HOSPITALITY

RETAIL & CONSUMER GOODS


UNLEASH THE POWER OF YOUR CONTACT CENTER ACROSS EVERY DEPARTMENT IN YOUR
ORGANIZATION.

IT & OPERATIONS TEAMS

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SALES & REVENUE TEAMS

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MARKETING & DIGITAL TEAMS

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FINANCE & PROCUREMENT TEAMS

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ENTERPRISE-CLASS PERFORMANCE YOU CAN TRUST.

SECURE

0

security and data team.

SCALABLE

0

seconds to provision a new agent.

RELIABLE

0%

uptime SLA.


EXPERIENCE THE CLOUD CONTACT CENTER FOR INNOVATIVE ENTERPRISES.

Request a free demo. We will help you create your contact center. Today.


Why Talkdesk
 * Customer Service
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Company
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Product
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Resources
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 * Developer Documentation

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