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Submitted URL: https://s1665990002608.oakridgeumc.com/track/click/v2-98837951
Effective URL: https://www.acty.com/case-studies/salvagnini-innovates-with-remote-technical-support/
Submission: On October 17 via api from DE — Scanned from DE
Effective URL: https://www.acty.com/case-studies/salvagnini-innovates-with-remote-technical-support/
Submission: On October 17 via api from DE — Scanned from DE
Form analysis 1 forms found in the DOM
<form class="block-form-main form form-case">
<h2> Download the Case Study of Salvagnini </h2>
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<label for="name"> Name *</label>
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<label for="surname"> Surname * </label>
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<label for="email"> Corporate email * </label>
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<label for="privacy_1"> I declare that I have read and understood the <a href="https://www.icona.it/en/privacy-policy/" target="_blank">Privacy Policy of Icona Srl</a> and that I authorise the processing of my personal data so that I can be
contacted for the purpose of receiving the information and/or support I have requested. </label>
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<label for="privacy_2"> I authorise the processing of my personal data so that Icona Srl can send me promotional and commercial communications, including those sent for the purposes of marketing and/or direct sale, by phone through an
operator and/or by sending newsletters, text messages etc. </label>
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</form>Text Content
English change * English * Italiano * Japanese * Investors * Partners * Contacts * SIGN IN TO ACTY * Menu Acty * Solutions * Remote Support * Digital Work Instructions * Smart Glasses * Sectors * Manufacturing * Laser Cutting * Field Service * Pricing * Resources * Blog * Case Studies * Acty Releases * Press Releases * Support * Download * FAQs * Contacts * Search * Free Trial * Menu SALVAGNINI INNOVATES WITH REMOTE TECHNICAL SUPPORT * Acty Release (6) * Blog (9) * Case Studies (2) * Press Releases (4) Salvagnini now leverages Augmented Reality technology to deliver the innovation, competency, and service its sheet metal processing customers depend on. To support excellent service levels and system sales in the increasingly global marketplace, Salvagnini turned to Acty’s video remote assistance software. The machine manufacturer recognized Acty’s intuitive, functional technology would help Salvagnini’s experts quickly provide effective, cost-efficient remote assistance to thousands of users in dozens of countries. CHALLENGES IN SALVAGNINI * Shift to proactive from reactive maintenance * More effectively and cost-efficiently support customers worldwide * Prevent and better address machine malfunction and failure * Enhance customer relationships > “We needed a solution that would connect our technicians with customers in an > agile, efficient manner. The Acty software delivered immediate results > reducing telephone support intervention times by more than 50%.” > > Mauro Maranzan – Service Manager, Salvagnini BENEFITS OBTAINED BY SALVAGNINI WITH ACTY * Proactive and preventive maintenance * Increases first-time fix rate * Shorter time to resolution * Maximizes Salvagnini and customer productivity * Decreases cost of service and support * Extends the reach of service and support * Accelerates technical training and scalability Giorgio Nepa CEO DOWNLOAD THE CASE STUDY OF SALVAGNINI Name * Surname * Corporate email * I declare that I have read and understood the Privacy Policy of Icona Srl and that I authorise the processing of my personal data so that I can be contacted for the purpose of receiving the information and/or support I have requested. I authorise the processing of my personal data so that Icona Srl can send me promotional and commercial communications, including those sent for the purposes of marketing and/or direct sale, by phone through an operator and/or by sending newsletters, text messages etc. Send Request Request Sent Error Icona Srl a socio unico Company directed and coordinated by Icona Technology Spa Viale Brianza, 20 - 20092 Cinisello Balsamo (MI), Italia T +39 02 6111981 M sales@acty.com * Facebook * LinkedIn * YouTube * Remote Support * Augmented Reality * Smart Glasses * News * Our Holding * Our Partners * Contacts Copyright © 2022 - VAT IT 02812760961 Privacy Policy Cookie Policy Manage cookies preferences * Solutions * Sectors * Pricing * Resources * Support * Search * Free Trial * Investors * Partners * Contacts * SIGN IN TO ACTY * Icona * Support Icona Srl a socio unico Company directed and coordinated by Icona Technology Spa Viale Brianza, 20 - 20092 Cinisello Balsamo (MI), Italia T +39 02 6111981 M sales@acty.com * Facebook * LinkedIn * YouTube * Remote Support * Augmented Reality * Smart Glasses * News * Our Holding * Our Partners * Contacts Copyright © 2022 - VAT IT 02812760961 Privacy Policy Cookie Policy Manage cookies preferences Scroll Top × Notice We and selected third parties use cookies or similar technologies for technical purposes and, with your consent, for “measurement” and “targeting & advertising” as specified in the cookie policy. Denying consent may make related features unavailable. Use the “Accept” button to consent to the use of such technologies. Use the “Reject” button to continue without accepting. Press again to continue 0/2 Learn more and customize RejectAccept