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HOW PARCELLAB WORKS



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 * 👋Welcome to how parcelLab works
    * Using the Documentation

 * 🌟What's New?
    * 📖Release Notes
    * 🗃️Previous Releases
       * February 2024
       * January 2024
       * December 2023
       * November 2023

 * 🚀Onboarding
    * 💽Data Model
    * 📍Status Model

 * Connect
   * 🔗Connect
   * Data Integration
   * 🚛Carrier Integrations
      * Carrier Interfaces
      * Supported Carriers
      * Carrier Integration
         * Data Transmission
         * Scans and Status Events
         * Live Geo Tracking
   
   * Event Bus Integration
   * Shopify
      * Send Order Data from Shopify
      * Add Order Status Page
 * Using Connect
   * parcelLab API
   * Create a New Tracking
      * API 📡
      * File-Based 📥
      * Via Email 📧
   
   * Create a New Order
      * API 📡
   
   * Send Order/Warehouse Events
   * Get Status Updates
      * API 📡
      * Webhooks 🔗
   
   * Chatbots 🤖
      * Enabling Carrier and Communication Ratings
   
   * App Integrations 📱
   * Trigger Messages
   * Manage API Access
   * Utility Services
 * Insights
   * 📊Insights
   * Analytics
   * Logistics Analysis
   * Data Exports
 * Security
   * 🔐Security
   * Single Sign-On (SSO)
   * Data Retention Policy
   * Data Protection APIs
   * Transport Security Layer 1.0 and 1.1 Deprecation
 * Promise
   * 📆Promise
   * Promise API
   * Using Promise
 * Track & Communicate
   * 💬Track & Communicate
   * 📦Order Status Page
      * Order Status Page Configuration
         * Order Status Page Version Upgrade
         * Retrieving the Security Hash
     
      * Order Status Page Components
   
   * 📧Communications Configuration
      * Trigger Builder
      * Conditional Placeholders
         * Special Placeholders
     
      * Split Shipments
      * A/B Testing
      * Tracking via UTM
      * Bounces
   
   * Standard Email Communication
   * Pre-Dispatch
   * Click and Collect
   * Product List
   * parcelLab NPS
   * parcelLab SMS
 * Using Track & Communicate
   * Proactive Communications
      * Opt-In Management
      * Segmentation
      * Untracked Deliveries
      * Attachments
   
   * Embedded Content
      * Visual Enhancements
      * Product Recommendations
   
   * Feedback and Trust Platforms
      * Trust Platforms
   
   * Communication Channels
      * Push Notifications
 * Campaign Manager
   * 📣Campaign Manager
   * Campaign Banners
      * HTML Banner Examples
   
   * Campaign Analytics
 * Service
   * 🛎️Service
   * For Customer Service
   * Watchlist and Alerting
   * User Management
   * Portal API Usage
   * parcelLab Zendesk App
   * parcelLab Customer Service Integration for Salesforce Service Cloud (SFSC)
 * Returns Portal
   * 🔄Returns Portal
      * Overview
      * Features
         * Return Periods
         * Return Reasons
            * Category-Based Return Reasons
        
         * Compensation Methods
            * Refund Options
            * Exchanges
        
         * Minimum Value Return and Maximum Value Return
         * Non-Returnable Items and Already Returned Items
         * Display Refund Payment Provider
         * Carrier Options
         * Request Multiple Labels
         * Additional Customs Invoice
         * Wallet Integration
         * Split Returns
         * Gift Returns Portal
   
   * Add to Website
   * Connect Order Data
   * Receive Data
   * Returns Analytics
 * Returns Track & Communicate
   * 💬Returns Track & Communicate
   * Returns Communication
 * Returns Service
   * 🛎️Returns Service
   * Customer Service for Returns
 * Integrations
   * 🛒E-commerce Platform Integrations
   * Magento 2
   * Shopware
   * Klaviyo

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👋WELCOME TO HOW PARCELLAB WORKS

Use the parcelLab documentation to learn about the key features in the parcelLab
platform and how to integrate with us.

GETTING STARTED

Select from the following to help you get started with the parcelLab platform.

ONBOARDING

Find out how to get up and running with parcelLab for an end-to-end
post-purchase experience.

Onboarding

Send us your tracking data and simply integrate with parcelLab so you can start
providing your customers with first-class communications.

What's New?

Keep up to date with the latest product news and enhancements.

PARCELLAB PLATFORM

The parcelLab Platform is a set of infrastructure that is available in all
products.

Connect

Connect your post-purchase with your wider-systems landscape to ensure a
seamless movement of data between highly connected solutions.

Insights

Gain valuable insights into all your key data, including carriers, customer
engagement, live monitoring, and returns.

Security

Protect your customers' data, manage business risk, and ensure scalable access
to parcelLab products by implementing Single Sign-On (SSO).

PARCELLAB CONVERT

With parcelLab Convert, you can provide an estimated delivery date during
conversion and checkout to reduce uncertainty that leads to cart abandonment and
improve customer delivery satisfaction.

Promise

Provide a pre-checkout delivery date to drive conversion rates and reduce
customer service calls through clear delivery expectations.

PARCELLAB ENGAGE

Use the products and features in parcelLab Engage to provide the most powerful
and personalized solution for your post-purchase experience.

Track & Communicate

Guide your customers along each stage of the delivery journey with proactive
communications and a branded Order Status page.

Campaign Manager

Use our dedicated UI to set up, run, and measure the impact of post-purchase
marketing campaigns.

Service

Find all order and delivery information in the parcelLab system to deal with
customer inquiries.

PARCELLAB RETAIN

For your returns offering, parcelLab Retain allows you to provide digital
returns and warranty flows optimized for revenue recovery and customer loyalty.

Returns Portal

Provide a streamlined returns process for your customers that encourages brand
loyalty and increases the chance of repurchase in the future.

Returns Track & Communicate

Keep customers updated with proactive messages about the status of their return
from the moment of return registration til refund notification.

Returns Service

Access all returns trackings and communications in the parcelLab system to deal
with customer inquiries.

CONTACT US

For any questions relating to the platform, please fill in our contact form and
we'll get back to you.

If you have any feedback or queries regarding the documentation, please contact
documentation@parcellab.com.

For further information on navigating around the website, see our quick guide on
using the how parcelLab works website.

Last updated 7 days ago

On this page
 * Getting Started
 * Onboarding
 * parcelLab Platform
 * parcelLab Convert
 * parcelLab Engage
 * parcelLab Retain
 * Contact Us

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