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Submitted URL: https://d2z35l04.na1.hs-sales-engage.com/Ctc/I8+23284/d2z35l04/Jks2-6qcW69sMD-6lZ3mQW39LPXg6-LDCkN476SHCBG3Y5W3NrhYb5ZgKF-W4txgsq3p1GVJW7...
Effective URL: https://www.livepro.com/
Submission: On February 22 via api from US — Scanned from DE
Effective URL: https://www.livepro.com/
Submission: On February 22 via api from US — Scanned from DE
Form analysis
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Text Content
EN AR ZH-CN NL EN FR DE IT PT RU ES * Partner Portal * Company * About * Contact Us * Partners * Support Menu * Partner Portal * Company * About * Contact Us * Partners * Support * Product Platform Knowledge Management Designed for Contact Centers by people who understand Contact Centers AI Assist Unleash the potential of your contact center with the market leading AI Knowledge Management solution Customer Self-Service Solutions Provide your customers with answers – not long documents to read and interpret. livepro delivers answers Integrations Deliver answers by livepro, through any of your trusted Customer Service or Collaboration apps. Implementation Implementation Options We have a near perfect success rate because we adjust our Implementation plan to your environment Open API Deliver answers through nearly any App using livepro simple API Security Security & Technology We work hard to keep your system safe. See how. Pricing Pricing FEATURED RESOURCES livepro Launches LightspeedAI: Transformative Generative AI for Effortless Document Migration in Contact Centers 19 February 2024 — livepro a leading provider Why Your CX Strategy Must Use Customer-Centric Knowledge Management A common myth in our business is that The AI Wave is Coming: Is Your Knowledge Management System Ready? Your AI Model is Only as Good as View All Resources * See your ROI * All features * Contact us * Solutions LivePro for… Contact Centers Local Government Highly Regulated Industries Small / Growing Organisations Business Process Outsourcing (BPO) Charities Featured resources livepro Launches LightspeedAI: Transformative Generative AI for Effortless Document Migration in Contact Centers 19 February 2024 — livepro a leading provider of Knowledge Why Your CX Strategy Must Use Customer-Centric Knowledge Management A common myth in our business is that any knowledge The AI Wave is Coming: Is Your Knowledge Management System Ready? Your AI Model is Only as Good as the Data View All Resources * See your ROI * All features * Contact us * Case Studies * Resources resources Blog News & Events FAQs ROI Calculator Whitepaper Sample Requirement Templates browse resource topics Contact Centers Knowledge Management Best Practice News & Events Customer Service View All Resources * See your ROI * All features * Contact us Book a demo EMPOWER AGENTS WITH AI ANSWERS INCREASE CUSTOMER SATISFACTION AND ENGAGEMENT WITH A RELIABLE KNOWLEDGE MANAGEMENT SOLUTION THAT’LL SAVE YOU TIME AND MONEY. Book a demo 0 reduction in induction training 0 increase in customer satisfaction 0 knowledge usage increase from Q1 to Q4 Enhance customer interactions A single source of truth made smarter with AI-assisted search. Equip your Contact Center staff with the right answer to any inquiry through one portal that keeps everything current. Learn more Great performance guaranteed Improve customer satisfaction, agent efficiency, and compliance management while saving big on costs. See case studies BANKING & FINANCE Contact Center We couldn’t be happier with livepro. It’s an essential tool that underpins our commitment to great customer service for our 500,000+ customers.” General Manager Customer Experience AHT REDUCTION 90 POSITIVE STAFF FEEDBACK 0 THE CITY OF GOSNELLS Local Government The City of Gosnells chose livepro above all other knowledge management systems due to the ease of use, advanced features and support offered. They are a very professional organisation that has a wealth of experience in Local Government.” Read more The City of Gosnells CITY OF TOWNSVILLE TRAINING TIME 90 INTERNAL SATISFACTION 0 HEALTH Contact Center Almost immediately, new starters using livepro performed significantly better than existing staff using our old system.” Change Specialist - Health Insurance WRAP UP TIME 90 SPEED TO COMPETENCY IMPROVED FROM 12 MONTHS TO 2 MONTHS GROWING FINTECH COMPANY SMB We very thoroughly compared livepro to a lot of other solutions on the market, and livepro was by far the best. They ticked all of our boxes and their team are fantastic to work with.” Growing FinTech Company, 20 Agents TRAINING TIME 90 TIME TO IMPLEMENT 90 UTILITIES Contact Center Most customers would prefer to serve themselves. livepro ensured their answers were always easy to understand and up to date.” CEO - Utilities Company MEDICAL INSURANCE Contact Center Almost immediately, new starters using livepro performed significantly better than existing staff using our old system.” Andrea Pepper-Edwards Change Specialist at Avant Mutual WRAP UP TIME 90 SPEED TO COMPETENCY IMPROVED FROM 12 MONTHS TO 2 MONTHS BPO As a BPO, we have varied clients, 8 different KMS’s and they all have different operational objectives. We have seen so many fantastic, quantifiable results with livepro – but the one that most warms my heart is agent engagement. In our most recent survey 98% of agents said that livepro has made their job easier, and over 90% felt confident to use the system in the first two weeks which is so great.” Read more BPO with 19 clients and an international workforce TIME TO FIND KNOWLEDGE 90 IMPROVEMENT IN AHT IN TENURED GROUPS 0 MID-SIZED CHARITY Finally, we have a knowledge Management platform that provides us with everything we need to improve the efficiency of the Contact Center as well as reducing Customer effort. We have seen a reduction in repeat calls and an 80% reduction in SME support needed. Quality scores have increased and the engagement from the team has been brilliant. It was great to work with the livepro team who were so passionate and hands on from day 1 to completion. Read more Contact Center Manager at MAS National REDUCTION IN SME SUPPORT 90 INCREASED IN QUALITY SCORES AND ENGAGEMENT HEALTH CARE Contact Center Since livepro our NPS score increased by 276%, CSAT increased by 9.4% and our ex-gratia payouts are down by 48% - it has practically paid for itself in just 4 months!” NPS SCORE 0 CSAT 0 HEALTH CARE Contact Center Since livepro our NPS score increased by 276%, CSAT increased by 9.4% and our ex-gratia payouts are down by 48% - it has practically paid for itself in just 4 months!” Contact Center Manager Health Insurance COMPLIANCE TRAINING 0 EMPLOYEE ENGAGEMENT 0 /5 HIGHEST RATING ON PRODUCING SKILLED AGENTS AND HAPPY CUSTOMERS PRODUCING SKILLED AGENTS AND HAPPY CUSTOMERS livepro enables agents to answer with confidence and eliminate guess work by delivering approved, up-to-date answers in a simple format. See your ROI now TURN ROOKIES INTO EXPERTS Put answers at your agents’ fingertips and make them knowledge pros with minimal training. DELIGHT YOUR CUSTOMERS Deliver quick answers whether through an agent or self-service. REDUCE STRESS With the right answers only a few clicks away, make knowledge management a breeze for your agents. BETTER COMPLIANCE Maintaining the most up to date, approved answers has never been easier. > We improved our speed to competency from 12 months to 2 months > We improved our speed to competency from 12 months to 2 months ANDREA PEPPER-EDWARDS Medical Insurance Group livepro has made integrations a snap Deliver the right answers through any channel See your ROI now View all integrations livepro has made integrations a snap Deliver the answers through any channel See your ROI now View all integrations Delight customers with fast, correct answers in any channel from one knowledge base Let us help you turn your agents into instant experts so they can provide the best answers the first time. Request a demo See what your ROI will be by using livepro to cut contact center costs. See your ROI now Twitter Akar-icons_linkedin-fill Akar-icons_vimeo-fill Product * Knowledge Management * Integrations * Pricing * Support * Open API * Knowledge Management * Integrations * Pricing * Support * Open API livepro for * Contact Centers * CX Departments * Highly Regulated Industries * SMBs * BPOs * Non-Profits * Contact Centers * CX Departments * Highly Regulated Industries * SMBs * BPOs * Non-Profits Resources * ROI Calculator * Case Studies * Blog * Whitepaper * Sample Requirement Templates * FAQ * ROI Calculator * Case Studies * Blog * Whitepaper * Sample Requirement Templates * FAQ Company * About Us * Contact Us * Partners * Partner Portal * About Us * Contact Us * Partners * Partner Portal * Privacy Policy * Terms of Service * Privacy Policy * Terms of Service © 2024 livepro | All Rights Reserved Ant-design_facebook-filled Twitter Akar-icons_linkedin-fill Akar-icons_vimeo-fill Product * Knowledge Management * Integrations * Pricing * Support * Open API * Knowledge Management * Integrations * Pricing * Support * Open API livepro for * Contact Centers * CX Departments * Highly Regulated Industries * SMBs * BPOs * Non-Profits * Contact Centers * CX Departments * Highly Regulated Industries * SMBs * BPOs * Non-Profits Resources * ROI Calculator * Case Studies * Blog * Whitepaper * Sample Requirement Templates * FAQ * ROI Calculator * Case Studies * Blog * Whitepaper * Sample Requirement Templates * FAQ Company * About Us * Contact Us * Partners * Partner Portal * About Us * Contact Us * Partners * Partner Portal * Privacy Policy * Terms of Service * Privacy Policy * Terms of Service © 2024 Company | All Rights Reserved COOKIE NOTICE This website stores cookies on your computer. These cookies are used to improve your website experience and provide more personalized services to you, both on this website and through other media. To find out more about the cookies we use, see our Privacy Policy. We won't track your information when you visit our site. But in order to comply with your preferences, we'll have to use just one tiny cookie so that you're not asked to make this choice again. AcceptDecline Manage consent Close PRIVACY OVERVIEW This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. 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These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Advertisement Advertisement Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads. Others Others Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. SAVE & ACCEPT Search Search Common searches KM, contact center, training UPCOMING WEBINAR: SAVE YOUR SEAT NOW REVOLUTIONIZING KNOWLEDGE MANAGEMENT: LIVEPRO'S LIGHTSPEEDAI UNLEASHED - TRANSFER YOUR KNOWLEDGE WITH AI Launching LightspeedAI. Join livepro’s CEO Brad Shaw as he unveils the latest in Knowledge Management and AI innovation as livepro is first to market with this ground-breaking AI content migration tool. Name Email Phone Select session Australia: 6th March 2pm NSW/11am WA USA: 5th March 12pm PST/3pm EST Register now