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Name: Website Webinar Registrations — POST

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Text Content

EN
AR ZH-CN NL EN FR DE IT PT RU ES

 * Partner Portal
 * Company
   * About
   * Contact Us
   * Partners
 * Support

Menu
 * Partner Portal
 * Company
   * About
   * Contact Us
   * Partners
 * Support


 * Product
   
   Platform
   
   Knowledge Management
   
   Designed for Contact Centers by people who understand Contact Centers
   
   AI Assist
   
   Unleash the potential of your contact center with the market leading AI
   Knowledge Management solution
   
   Customer Self-Service Solutions
   
   Provide your customers with answers – not long documents to read and
   interpret. livepro delivers answers
   
   Integrations
   
   Deliver answers by livepro, through any of your trusted Customer Service or
   Collaboration apps.
   
   Implementation
   
   Implementation Options
   
   We have a near perfect success rate because we adjust our Implementation plan
   to your environment
   
   Open API
   
   Deliver answers through nearly any App using livepro simple API
   
   Security
   
   Security & Technology
   
   We work hard to keep your system safe. See how.
   
   Pricing
   
   Pricing
   
   FEATURED RESOURCES
   
   livepro Launches LightspeedAI: Transformative Generative AI for Effortless
   Document Migration in Contact Centers
   
   19 February 2024 — livepro a leading provider
   
   Why Your CX Strategy Must Use Customer-Centric Knowledge Management
   
   A common myth in our business is that
   
   The AI Wave is Coming: Is Your Knowledge Management System Ready?
   
   Your AI Model is Only as Good as
   
   View All Resources
    * See your ROI
    * All features
    * Contact us

 * Solutions
   
   LivePro for…
   
   Contact Centers
   Local Government
   Highly Regulated Industries
   
    
   
   Small / Growing Organisations
   Business Process Outsourcing (BPO)
   Charities
   
   Featured resources
   
   livepro Launches LightspeedAI: Transformative Generative AI for Effortless
   Document Migration in Contact Centers
   
   19 February 2024 — livepro a leading provider of Knowledge
   
   Why Your CX Strategy Must Use Customer-Centric Knowledge Management
   
   A common myth in our business is that any knowledge
   
   The AI Wave is Coming: Is Your Knowledge Management System Ready?
   
   Your AI Model is Only as Good as the Data
   
   View All Resources
    * See your ROI
    * All features
    * Contact us

 * Case Studies
 * Resources
   
   resources
   
   Blog
   News & Events
   FAQs
   
    
   
   ROI Calculator
   Whitepaper
   Sample Requirement Templates
   
   browse resource topics
   
   Contact Centers
   Knowledge Management
   Best Practice
   News & Events
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   View All Resources
    * See your ROI
    * All features
    * Contact us

Book a demo




EMPOWER AGENTS WITH AI ANSWERS


INCREASE CUSTOMER SATISFACTION AND ENGAGEMENT WITH A RELIABLE KNOWLEDGE
MANAGEMENT SOLUTION THAT’LL SAVE YOU TIME AND MONEY.

Book a demo


0
reduction in induction training
0
increase in customer satisfaction
0
knowledge usage increase from Q1 to Q4

Enhance customer interactions

A single source of truth made smarter with AI-assisted search. Equip your
Contact Center staff with the right answer to any inquiry through one portal
that keeps everything current.

Learn more


Great performance guaranteed



Improve customer satisfaction, agent efficiency, and compliance management while
saving big on costs.

See case studies

BANKING & FINANCE



Contact Center

We couldn’t be happier with livepro. It’s an essential tool that underpins our
commitment to great customer service for our 500,000+ customers.”

General Manager Customer Experience

AHT REDUCTION

90


POSITIVE STAFF FEEDBACK

0


THE CITY OF GOSNELLS



Local Government

The City of Gosnells chose livepro above all other knowledge management systems
due to the ease of use, advanced features and support offered. They are a very
professional organisation that has a wealth of experience in Local Government.”

 

Read more


The City of Gosnells

CITY OF TOWNSVILLE

TRAINING TIME

90


INTERNAL SATISFACTION

0


HEALTH



Contact Center

Almost immediately, new starters using livepro performed significantly better
than existing staff using our old system.”

Change Specialist - Health Insurance

WRAP UP TIME

90


SPEED TO COMPETENCY IMPROVED

FROM 12 MONTHS TO 2 MONTHS

GROWING FINTECH COMPANY



SMB

We very thoroughly compared livepro to a lot of other solutions on the market,
and livepro was by far the best. They ticked all of our boxes and their team are
fantastic to work with.”

Growing FinTech Company, 20 Agents

TRAINING TIME

90


TIME TO IMPLEMENT

90


UTILITIES



Contact Center

Most customers would prefer to serve themselves. livepro ensured their answers
were always easy to understand and up to date.”

CEO - Utilities Company

MEDICAL INSURANCE



Contact Center

Almost immediately, new starters using livepro performed significantly better
than existing staff using our old system.”

Andrea Pepper-Edwards

Change Specialist at Avant Mutual

WRAP UP TIME

90


SPEED TO COMPETENCY IMPROVED

FROM 12 MONTHS TO 2 MONTHS

BPO



As a BPO, we have varied clients, 8 different KMS’s and they all have different
operational objectives. We have seen so many fantastic, quantifiable results
with livepro – but the one that most warms my heart is agent engagement. In our
most recent survey 98% of agents said that livepro has made their job easier,
and over 90% felt confident to use the system in the first two weeks which is so
great.”

Read more


BPO with 19 clients and an international workforce

TIME TO FIND KNOWLEDGE

90


IMPROVEMENT IN AHT IN TENURED GROUPS

0


MID-SIZED CHARITY



Finally, we have a knowledge Management platform that provides us with
everything we need to improve the efficiency of the Contact Center as well as
reducing Customer effort. We have seen a reduction in repeat calls and an 80%
reduction in SME support needed. Quality scores have increased and the
engagement from the team has been brilliant. It was great to work with the
livepro team who were so passionate and hands on from day 1 to completion.

Read more


Contact Center Manager at MAS National

REDUCTION IN SME SUPPORT

90


INCREASED IN QUALITY SCORES
AND ENGAGEMENT

HEALTH CARE



Contact Center

Since livepro our NPS score increased by 276%, CSAT increased by 9.4% and our
ex-gratia payouts are down by 48% - it has practically paid for itself in just 4
months!”

NPS SCORE

0


CSAT

0


HEALTH CARE



Contact Center

Since livepro our NPS score increased by 276%, CSAT increased by 9.4% and our
ex-gratia payouts are down by 48% - it has practically paid for itself in just 4
months!”

Contact Center Manager

Health Insurance

COMPLIANCE TRAINING

0


EMPLOYEE ENGAGEMENT

0 /5





HIGHEST RATING ON







PRODUCING SKILLED AGENTS AND HAPPY CUSTOMERS


PRODUCING SKILLED AGENTS AND HAPPY CUSTOMERS

livepro enables agents to answer with confidence and eliminate guess work by
delivering approved, up-to-date answers in a simple format.

See your ROI now


TURN ROOKIES INTO EXPERTS

Put answers at your agents’ fingertips and make them knowledge pros with minimal
training.

DELIGHT YOUR CUSTOMERS

Deliver quick answers whether through an agent or self-service.

REDUCE STRESS

With the right answers only a few clicks away, make knowledge management a
breeze for your agents.

BETTER COMPLIANCE

Maintaining the most up to date, approved answers has never been easier.

> We improved our speed to competency from 12 months to 2 months

> We improved our speed to competency from 12 months to 2 months

ANDREA PEPPER-EDWARDS

Medical Insurance Group




livepro has made integrations a snap

Deliver the right answers through any channel

See your ROI now
View all integrations


livepro has made integrations a snap

Deliver the answers through any channel

See your ROI now
View all integrations


Delight customers with fast, correct answers in any channel from one knowledge
base

Let us help you turn your agents into instant experts so they can provide the
best answers the first time.

Request a demo

See what your ROI will be by using livepro to cut contact center costs.

See your ROI now



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Product

 * Knowledge Management
 * Integrations
 * Pricing
 * Support
 * Open API

 * Knowledge Management
 * Integrations
 * Pricing
 * Support
 * Open API

livepro for

 * Contact Centers
 * CX Departments
 * Highly Regulated Industries
 * SMBs
 * BPOs
 * Non-Profits

 * Contact Centers
 * CX Departments
 * Highly Regulated Industries
 * SMBs
 * BPOs
 * Non-Profits

Resources

 * ROI Calculator
 * Case Studies
 * Blog
 * Whitepaper
 * Sample Requirement Templates
 * FAQ

 * ROI Calculator
 * Case Studies
 * Blog
 * Whitepaper
 * Sample Requirement Templates
 * FAQ

Company

 * About Us
 * Contact Us
 * Partners
 * Partner Portal

 * About Us
 * Contact Us
 * Partners
 * Partner Portal

 * Privacy Policy
 * Terms of Service

 * Privacy Policy
 * Terms of Service

© 2024 livepro | All Rights Reserved
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Akar-icons_vimeo-fill
Product
 * Knowledge Management
 * Integrations
 * Pricing
 * Support
 * Open API

 * Knowledge Management
 * Integrations
 * Pricing
 * Support
 * Open API

livepro for
 * Contact Centers
 * CX Departments
 * Highly Regulated Industries
 * SMBs
 * BPOs
 * Non-Profits

 * Contact Centers
 * CX Departments
 * Highly Regulated Industries
 * SMBs
 * BPOs
 * Non-Profits

Resources
 * ROI Calculator
 * Case Studies
 * Blog
 * Whitepaper
 * Sample Requirement Templates
 * FAQ

 * ROI Calculator
 * Case Studies
 * Blog
 * Whitepaper
 * Sample Requirement Templates
 * FAQ

Company
 * About Us
 * Contact Us
 * Partners
 * Partner Portal

 * About Us
 * Contact Us
 * Partners
 * Partner Portal


 * Privacy Policy
 * Terms of Service

 * Privacy Policy
 * Terms of Service

© 2024 Company | All Rights Reserved

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KM, contact center, training

UPCOMING WEBINAR: SAVE YOUR SEAT NOW


REVOLUTIONIZING KNOWLEDGE MANAGEMENT: LIVEPRO'S LIGHTSPEEDAI UNLEASHED -
TRANSFER YOUR KNOWLEDGE WITH AI

Launching LightspeedAI. Join livepro’s CEO Brad Shaw as he unveils the latest in
Knowledge Management and AI innovation as livepro is first to market with this
ground-breaking AI content migration tool. 

Name
Email
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Select session

Australia: 6th March 2pm NSW/11am WA USA: 5th March 12pm PST/3pm EST
Register now