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Features > SMS


SMS

Increase customer lifetime value by up to 30% with transactional SMS. Our
transactional SMS tool allows your subscribers to manage their orders with a
quick text—no login required.

Get started
Talk to Sales

Powering these top merchants




WHAT CAN YOUR CUSTOMERS DO WITH RECHARGESMS?

Get reminders & easily modify orders Swap products Add a one-time purchase Skip
or delay shipments

Get reminders & easily modify orders


GET REMINDERS & EASILY MODIFY ORDERS

What it means:

At initial checkout, your customers can click a one-time checkbox that allows
you to text them about their orders. Three days before their payment charge is
set to occur, you can send them customizable, automated reminder texts, along
with options to modify their order.

Why it matters:

Clear, transparent messaging means no surprise charges—and letting your
customers manage their own subscriptions empowers them to get exactly what they
want on their own timetable. The results: reduced churn, stronger customer
loyalty, and increased average order value and customer lifetime value.

Swap products


SWAP PRODUCTS

What it means:

Whether they’re experiencing flavor fatigue or just want to try something new,
your subscribers can swap products in their order—without having to log on to
their customer portal.

Why it matters:

Increase lifetime value, beat subscription fatigue, and boost brand loyalty by
empowering your customers to get the exact products they want.

Add a one-time purchase


ADD A ONE-TIME PURCHASE

What it means:

Whether your customers want to try something new or add something extra onto
their recurring order, one-time purchases are only a text message away.

Why it matters:

Empowering your subscribers with flexible checkout options, like the ability to
add on one-time purchases, is a powerful strategy for increasing average order
value and engagement. You can also use these purchase options to promote
specific products in your catalog.

Skip or delay shipments


SKIP OR DELAY SHIPMENTS

What it means:

If your customers are traveling, overstocked, or just need a short break, you
can provide options for them to skip or delay an order with a quick text.

Why it matters:

By making it easy for your subscribers to skip or reschedule their delivery, you
can reduce churn, increase brand loyalty, and keep your customers with your
business for longer.


BRING YOUR BRAND VOICE & TONE TO LIFE

Transactional SMS is a powerful conversation between your brand and your
subscribers. Make the most of it and create a cohesive customer experience by
crafting custom messages according to your unique brand voice and tone. You can
send the same branded message to your entire subscriber base, or personalize
your text messaging for different customer cohorts.

Enable RechargeSMS




ADDITIONAL BENEFITS OF RECHARGESMS

IN-DEPTH INSIGHTS THROUGH DETAILED ANALYTICS

Our comprehensive analytics dashboard allows you to track customer behavior and
SMS engagement over time. You can also monitor how many customer service
requests were handled via text automation.

TEXT SIMULATOR & PROPOSED TEXT FEATURES

Get your messaging just right before you hit send with the RechargeSMS text
simulator, which allows you to preview your message flow and triggers. You can
also kickstart your messaging with our proposed texts—or craft your own copy to
imbue each message with your unique brand voice.

INTELLIGENT CUSTOMER WIN-BACKS

Leverage the high engagement rates of transactional SMS to strategically win
back lost customers with customized messaging, reducing both voluntary and
involuntary churn for your business.


SAVE UP TO $130,000 PER YEAR ON CUSTOMER SUPPORT THROUGH AUTOMATION


SAVE TIME FOR YOUR CX TEAM

Automated subscription management means time saved for your CX team. Since
customers don’t need to log on to their customer portal with RechargeSMS, you
can avoid common tickets like lost passwords—and because of this, many
businesses save between $60,000–$130,000 on support costs alone.


INTEGRATE WITH TOP CX SOLUTIONS

RechargeSMS offers automated support for common customer issues, such as
updating order quantity, billing and shipping details, and charge dates, plus
subscription reactivations and password resets. Need additional support?
RechargeSMS powers two-way integrations with top CX solutions.

Integrate with these solutions



“We’ve saved countless hours automating most of our customer requests by using
RechargeSMS. We have automation at our fingertips.”

Sara CullenFounder & CEO, GEM




FREQUENTLY ASKED QUESTIONS

Have questions before you get started? We’re here to help.


WHAT IS THE PRICING FOR RECHARGESMS?

RechargeSMS is free to use for all Recharge merchants, regardless of which plan
you’re on. This includes no fees for messages sent via RechargeSMS. If you’re
not currently set up with Recharge and want to learn more about the pricing for
different plans, visit our pricing page.


HOW DO I INSTALL RECHARGESMS FOR MY STORE?

The RechargeSMS integration can be enabled directly through your Recharge
dashboard. Check out our support documentation for step-by-step instructions on
how to get set up with RechargeSMS.


HOW DO CUSTOMER HELPDESK INTEGRATIONS WORK WITH RECHARGESMS?

If a customer tries to make a change to their subscription that RechargeSMS
cannot automate, RechargeSMS will text the customer and automatically create a
customer support ticket in the helpdesk. From there, your brand can review the
message and send a response.


WHAT IS THE DIFFERENCE BETWEEN TRANSACTIONAL SMS AND PROMOTIONAL SMS?

Transactional SMS contains essential information related to your account or
order, such as order updates, upcoming order notifications, and shipping/billing
changes, while promotional SMS contains offers or coupons meant to support
marketing efforts, like discounts, event promotions, and sweepstakes. Recharge
is a transactional SMS tool, not promotional.


IF I ALREADY USE A PROMOTIONAL SMS VENDOR, CAN I STILL USE RECHARGESMS FOR
TRANSACTIONAL SENDS?

Yes. You can absolutely use transactional SMS (such as RechargeSMS) and
promotional SMS in conjunction with one another. RechargeSMS was built to help
subscribers better manage their existing orders, rather than offer promotional
opportunities.


CAN I CUSTOMIZE THE MESSAGES SENT TO MY CUSTOMERS?

Yes. With RechargeSMS, you can customize your communications to be in your brand
voice. To get you started quickly, we’ve included some popular templatized
messages for the most heavily used application features in RechargeSMS (modify
order, delay order, etc.). However, these are simply suggestions that are
completely customizable.


CAN I CHOOSE WHICH PROMPTS AND MESSAGES ARE SENT TO MY CUSTOMERS?

Yes. For example, if you do not wish to allow your customers to swap products or
skip shipments, you can disable those options from sending.


CAN INTERNATIONAL MERCHANTS USE RECHARGESMS?

Unfortunately no, only the US and Canada for now—however, we are working on
expanding its availability!


RESOURCES AND RELATED FEATURES

SMS documentation SMS message templates Transactional SMS guide


READY TO TAP INTO THE POWER OF TRANSACTIONAL SMS?

Foster stronger subscriber relationships and increase lifetime value for your
brand with SMS.

Get started
Talk to Sales
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