www.santander.co.uk
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Effective URL: https://www.santander.co.uk/personal/support/customer-support/cookie-policy
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Effective URL: https://www.santander.co.uk/personal/support/customer-support/cookie-policy
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1. Personal
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4. Cookie policy
COOKIE POLICY
--------------------------------------------------------------------------------
Our website uses technology to collect information about its use, to distinguish
between users, to help us provide you with a good experience and to allow us to
improve the site and the service we offer. This means that when you visit our
website, cookies or similar technologies will be placed on your computer or
other device.
Manage cookie settings
ABOUT COOKIES
MANAGE COOKIE SETTINGS
Cookies are small text files that are placed on your computer, smartphone or
other device when you visit our website. A cookie file is stored on your device
and allows us, or our third party partners (see below) to recognise you and make
your visit easier and more useful to you when you revisit our website.
HOW DOES SANTANDER USE COOKIES?
Cookies allow us to recognise users (where appropriate), tailor the content on
our website to fit the needs of our website's visitors and helps us improve the
user experience. Without certain types of cookies enabled, we can't guarantee
that the website and your experience of it are as we intended it to be.
We use cookies to obtain information about your visits and about the device you
use to access our website.
This includes where available, your IP address and pseudonymous identifiers,
operating system and browser type and, depending on the cookie, also includes
the reporting of statistical data about our users’ browsing actions and
patterns.
Here are some examples of how we use cookies
* Without cookies enabled you can't use Online Banking. It uses cookies to
protect you online and to prevent fraudulent activity.
* If you ever ask us to ‘Remember my ID’ to allow you to log on more easily,
we’ll use a cookie to make it work.
* Without cookies enabled you can't apply online for our products. This is
because our application forms use cookies to make sure that your application
is secure and protected from fraud.
* Our website analytics services, categorised as ‘Experience and insight’ use
cookies so we can see how visitors reach our website and the path they take
through it. This helps us improve our service to you.
TYPES OF COOKIES
The length of time a cookie stays on your device depends on its type. We use two
types of cookies on our website:
* Session cookies are temporary cookies which only exist during the time you
use the website (or more strictly, until you close the browser after using
the website). Session cookies help our website remember what you chose on the
previous page, avoiding the need to re-enter information and improve your
experience whilst using the website.
* Persistent cookies stay on your device after you’ve visited our website. For
example, if you tick the 'Remember my ID' box when you log onto Online
Banking a persistent cookie will be used, so that the website remembers you
the next time you use it. Persistent cookies help us identify you as a unique
visitor.
THIRD PARTY WEBSITES
Our website may link through to third party websites that may also use cookies
which we don’t control. We recommend that you check the privacy and cookie
policies of those websites for information about the cookies they may use and
the collection of personal data. We can’t accept any responsibility for any
content contained in these third party websites.
TRACKING TECHNOLOGIES IN OUR EMAILS
As well as the cookies we use on our website, we use web beacons and link
tracking in emails. Using both technologies means we can try to improve the
emails we send you.
Web beacons help us understand whether you’ve opened an email, what time and
date that was, how often you re-open it, what sort of device and software you
used and your IP address.
Link tracking helps us understand who has clicked through from an email to visit
our website. We use a unique link in each email, so when you click on one of
these links you are first redirected to our mailing company server, which logs
the click, before arriving at the relevant page on our website.
DON’T WANT TRACKING TECHNOLOGIES IN EMAIL?
If you don’t want to accept tracking technologies you can choose to:
* Not open any of our emails
* Avoid clicking any links if you’ve opened an email, or
* Set your browser security settings to block all cookies.
ESSENTIAL
Essential cookies: These cookies are essential for the running of our websites.
The table below details the essential cookies that we use.
There are some ‘session’ cookies which are unique to each time you visit our
site and won’t be stored on your device after you leave. We don’t list them all.
CookieNameDescription
Cookie Consent Management
cookieConfiguration
cookieOcultar
hideCookieBanner
OptanonAlertBoxClosed
OptanonConsent
Used to show cookie consent and remember your choices about cookies on this
website. Where you’ve previously indicated a preference, it will be stored in
this cookie so the site remembers it when you come back.
Adobe
AMCV_*
dpm
everest_g_v2
Used to make sure cookie consent is working as expected in our cookie message
and settings page.
Vimeo
__ssid
player
sd_client_id
continuous_play_v3
__qca
Vuid
These are vimeo cookies and are used to play/upload videos.
Liveperson
LPSessionID
LPSID-57208801
lpTestCookiennnnnnnn
LPVID
LPVisitorID
LPSID-nnnnnnnn
ADRUM_BT
SameSite
Makes sure that you can use ‘chat’ to contact us and ask questions when you’re
using our website.
Santander
SantanderUKLang
ContentServerDLV_JSESSIONID
SantanderUKMenuOP
mortgage_budget_planner
RT
ss_cookie
SanUK_ID
NewUniversalCookie
deviceTokenFSO
deviceTokenCookie
ESCECTX
JSESSIONID_*
splash_santanderuk_personal_20140304
XSRF-TOKEN
__cfduid
GUEST_LANGUAGE_ID
Helps us to improve the experience and security of our website and apps.
Youtube
YSC
GPS
VISITOR_INFO1_LIVE
Lets you watch helpful videos on our webpages.
Dynatrace
dtLatC
dtPC
dtCookie
dTValidationCookie
rxvt
rxVisitor
dtSa
Helps us to monitor activity and improve your ongoing customer experience for
Online Banking
Investment Hub
investmenthub.santander.co.uk
_RequestVerificationToken
ASPXAUTH
Sentinel
Used for website security and to identify you once you have logged on to the
Investment Hub
Optimise Media
OMG-Channel-1998346
OMGID
OMGSession
OptimiseKey
Tracks if you were referred to us by a price comparison website or advertiser
and allows us to measure the outcomes.
AWS
AWSALB
AWSALBCORS
Manages customer usage to provide system stability when logged on to Santander
Boosts.
Santander Boosts
RewardsCookie
Maintains security by making sure that Santander Boosts is only available
through our website and mobile app.
EXPERIENCE AND INSIGHT
Experience and insight cookies: These cookies help us to make sure you have the
best possible experience on our website:
* they help us to make the website easier to use and help you find what you
need more easily;
* they help us to test and improve the content you see; and
* we can understand if you found out about our products and services through a
price comparison website.
The table below details the experience and insight cookies that we use.
CookieNameDescription
Maxymiser
mmapi.tst
mmapi.store.p.0
mmapi.store.s.0
mmcore.tst
mm-t*-marker
Measures your interactions to help us improve the website functionality and
content, ensuring you have the best possible customer experience.
Adobe
s_*
AMCV*
dpm
everest_session_v2
demdex
everest_g_v2
ev_sync_dd
lastActiveField
SAN_olb_recorded_login_status
event8*
transaction-serializer-*
SAN_olb_monthly_logins-*
TEST_AMCV_COOKIE_WRITE
Helps us to understand whether cookies are enabled in your browser and lets us
know who you are and where you’re going on our websites.
Adobe Target
mbox
at_check*
Measures your interactions to help us improve the website functionality and
content, ensuring you have the best possible customer experience.
Google
_utm*
_gcl_aw
_gac_UA-85738809-01
_ga
_gac_UA-76641-8
_gcl_dc
Measures website performance and tracks customer behaviour to improve your
ongoing customer experience.
Medallia
backendDataInSessionFlag
LAST_INVITATION_VIEW
DECLINED_DATE
kampyleInvitePresented
kampylePageLoadedTimestamp
kampyleSessionPageCounter
kampyleUserSession
kampyleUserSessionsCount
kampyle_userid
kampyleUserPercentile
mdLogger
Used to help manage our online visitor survey and to make sure that you don’t
see the survey every time you visit.
Glassbox
_cls_s
_cls_v
Helps us to understand our website content and activity; and improve your
ongoing customer experience
Dynatrace
dtLatC
dtPC
dtCookie
dTValidationCookie
rxvt
rxVisitor
dtSa
Helps us to monitor activity and improve your ongoing customer experience for
santander.co.uk
Matomo
_pk_id
_pk_ses
Creates a unique visitor ID and stores a few details about you and your visit
when logged on to Santander Boosts.
Contentsquare
_cs_id
_cs_s
_cs_c
_cs_cvars
_cs_ex
_cs_optout
_cs_inc
_cs_t
_cs_same_site
_cs_root-domain
_cs_mk_ga
_cs_mk_aa
_cs_debug
Helps us to understand our website content and activity; and improve your
ongoing customer experience.
MARKETING
Marketing cookies: These cookies help us manage the online advertising you see
from us:
* they allow us to control how often you'll see our adverts online;
* they allow us to show you more relevant messages and offers; and
* they make your online journey better and more consistent.
Disabling these cookies won’t stop you from seeing our advertising. You may
see adverts from us that could be less relevant to you.
The table below details the marketing cookies that we use.
CookieNameDescription
Doubleclick
IDE
test_cookie
_uetvid
Identifies information about you to prevent you being shown advertising you have
seen before.
Facebook
fr
ATN
AA003
_fbp
Tracks your activity across the web to make sure advertising is relevant to you.
Google
_uetsid
_gcl*
_GRECAPTCA
Ensures advertising you see on our website is relevant to you.
Snapchat
X-AB
_schn
Tracks your activity across the web to make sure advertising is relevant to you.
MANAGING COOKIES IN YOUR BROWSER
DELETING AND CONTROLLING COOKIES IN BROWSER
Most web browsers allow some control of most cookies through the browser
settings. To find out more about cookies, including how to see what cookies
have been set, visit www.aboutcookies.org
Find out how to manage cookies on popular browsers:
* Google Chrome
* Microsoft Edge
* Mozilla Firefox
* Microsoft Internet Explorer
* Opera
* Apple Safari
To find information relating to other browsers, visit the browser developers
website.
MANAGING COOKIES IN YOUR MOBILE BANKING APP
We use non-essential cookies in our Mobile Banking app to understand how people
use it and to improve the experience for everyone. You can change and manage
your Mobile Banking app cookie settings at any time. Follow the steps below to
get started.
* Log on to the Mobile Banking app.
* Tap ‘More’ in the bottom-right corner.
* Choose ‘My details and settings’.
* Tap ‘Manage cookies’.
You’ll then be taken to a screen where you can manage your non-essential
cookies. After a year, we’ll ask you to confirm your consent again in the app.
MANAGING COOKIES IN YOUR BUSINESS MOBILE BANKING APP
We use non-essential cookies in our Business Mobile Banking app to understand
how people use it and to improve the experience for everyone. You can change and
manage your Business Mobile Banking app cookie settings at any time. Follow the
steps below to get started.
* Log on to the Business Mobile Banking app.
* Tap the settings icon in the top-right corner.
* Tap ‘Manage cookie preferences’.
Take a look at our Privacy policy
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