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Submitted URL: https://aka.ms/arb-agreement-4
Effective URL: https://www.microsoft.com/en-us/legal/arbitration/agreement4
Submission: On June 17 via api from US — Scanned from SG
Effective URL: https://www.microsoft.com/en-us/legal/arbitration/agreement4
Submission: On June 17 via api from US — Scanned from SG
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ARBITRATION AGREEMENT
MICROSOFT SOFTWARE LICENSE TERMS
FOR MICROSOFT SOFTWARE THAT LINKS TO aka.ms/arb-agreement-4
BINDING ARBITRATION AND CLASS ACTION WAIVER IF YOU LIVE IN OR ARE A BUSINESS
WITH YOUR PRINCIPAL PLACE OF BUSINESS IN THE UNITED STATES
If your Microsoft Software License Terms include a Binding Arbitration and Class
Action Waiver that links to aka.ms/arb-agreement-4, this Arbitration Agreement
is part of the Microsoft Software License Terms that govern your right to use
that software (this “agreement”). You can find the Microsoft Software License
Terms for some software by going to a Help or About screen while running the
software, or for software you obtained online, viewing them on the software
download page.
YOU AND WE ALSO AGREE TO THESE TERMS:
Individual Arbitration and Not in Court. We hope we never have a dispute, but if
we do, you and we agree to try for 60 days to resolve it informally. If we
can’t, you and we agree to binding individual arbitration before the American
Arbitration Association (“AAA”) under the Federal Arbitration Act (“FAA”), and
not to sue in court in front of a judge or jury. Instead, a neutral arbitrator
will decide and the arbitrator’s decision will be final except for a limited
right of review under the FAA. Class action lawsuits, class-wide arbitrations,
private attorney-general actions, and any other proceeding where someone acts in
a representative capacity aren’t allowed. Nor is combining individual
proceedings without the consent of all parties.
a. Disputes Covered—Everything Except IP. The term “dispute” is as broad as it
can be. It includes any claim or controversy between you and us concerning the
software, its price, advertising, marketing, communications, your purchase
transaction, billing, or this agreement (including this Arbitration Agreement),
under any legal theory including contract, warranty, tort, statute, or
regulation, except disputes relating to the enforcement or validity of your,
your licensors’, our, or our licensors’ intellectual property rights.
b. Mail a Notice of Dispute First. If you have a dispute and our customer
service representatives can’t resolve it, send a Notice of Dispute by U.S. Mail
to Microsoft Corporation, ATTN: CELA ARBITRATION, One Microsoft Way, Redmond, WA
98052-6399. Tell us your name, address, how to contact you, what the problem is,
and what you want. A form is available on our Arbitration and dispute resolution
page. We’ll do the same if we have a dispute with you. After 60 days, you or we
may start an arbitration if the dispute is unresolved.
c. Small Claims Court Option. Instead of mailing a Notice of Dispute, you may
sue us in small claims court in your county of residence (or, if a business,
your principal place of business) or King County, Washington, if you meet the
court’s requirements.
d. Arbitration Procedure. The AAA will conduct any arbitration under its
Commercial Arbitration Rules (or if you are an individual and use the software
for personal or household use, or if the value of the dispute is $75,000 or less
whether or not you are an individual or how you use the software, its Consumer
Arbitration Rules). For more information, see www.adr.org or call
1-800-778-7879. To start an arbitration, submit the form available on our
Arbitration and dispute resolution page to the AAA and mail a copy to us. In a
dispute involving $25,000 or less, any hearing will be telephonic unless the
arbitrator finds good cause to hold an in-person hearing instead. Any in-person
hearing will take place in your county of residence (or if a business your
principal place of business) or King County, Washington. You choose. The
arbitrator may award the same damages to you individually as a court could. The
arbitrator may award declaratory or injunctive relief only to you individually
to satisfy your individual claim. Under AAA Rules, the arbitrator rules on his
or her own jurisdiction, including the arbitrability of any claim. But a court
has exclusive authority to enforce the prohibition on arbitration on a
class-wide basis or in a representative capacity.
e. Arbitration Fees and Payments.
i. Disputes Involving $75,000 or Less. Microsoft will promptly reimburse
your filing fees and pay the AAA’s and arbitrator’s fees and expenses. If you
reject our last written settlement offer made before the arbitrator was
appointed, your dispute goes all the way to an arbitrator’s decision (called an
“award”), and the arbitrator awards you more than this last written offer, we
will: (i) pay the greater of the award or $1,000; (ii) pay your reasonable
attorney’s fees, if any; and (iii) reimburse any expenses (including expert
witness fees and costs) that your attorney reasonably accrues for investigating,
preparing, and pursuing your claim in arbitration.
ii. Disputes Involving More than $75,000. The AAA rules will govern payment
of filing fees and the AAA’s and arbitrator’s fees and expenses.
f. Must File Within One Year. You and we must file in small claims court or
arbitration any claim or dispute (except intellectual property disputes—see
section a) within one year from when it first could be filed. Otherwise, it’s
permanently barred.
g. Severability. If any part of this Arbitration Agreement is found to be
illegal or unenforceable, the remainder will remain in effect (with an
arbitration award issued before any court proceeding begins), except that if a
finding of partial illegality or unenforceability would allow class-wide or
representative arbitration, this Arbitration Agreement will be unenforceable in
its entirety.
h. Conflict with AAA Rules. This agreement governs if it conflicts with the
AAA’s Commercial Arbitration Rules or Consumer Arbitration Rules.
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