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HR chatbot unclogs helplines by 37%
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HR chatbot unclogs helplines by 37% Note: Though we are under strict NDA with
this client not to share any information, they have allowed us to write about
their particular project. The only requirement is that, for now, we keep their
name private. Enter 'Masked Financial Services'! Masked Financial Services is a
200,000 employee strong, well-known, global company. The sheer scale of their
operations leads to human resource challenges. Their core HR team deals with an
average of 6,000 calls and upwards of 9,000 emails per month from employees with
various HR questions. Masked Financial Services came to ubisend with a simple
goal: help them reach their SLAs. Through different development and release
phases, the HR chatbot managed to handle 37% of HR enquiries. And it is only the
begin... View more


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