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 * Products
   Montastic Monitoring
   
   Be the first to know that your website is down!
   
   
   
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   Keep customers and employees informed during downtime to build trust.
   
   Mojo Helpdesk
   
   Delight internal and external customers with a ticket tracking & help desk
   system.
   
   
   
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   Organize repetitive processes into smart checklists.
   
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Mojo Helpdesk
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   BY DEPARTMENT
   
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   By Industry Growing Businesses E-commerce Education Healthcare
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   CASE STUDIES
   
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   Central School Synapses Lab Simplain Software Solutions Genesis Healthcare
   Sona Dermatology & MedSpa
   
   --------------------------------------------------------------------------------
   
   FREE GUIDES & ASSESSMENTS
   
   How to evaluate an IT helpdesk software 10 features to improve customer
   services 15 help desk evaluation best practices Help desk software FAQs
   Assess the state of your current solution

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THE BEST SOLUTION TO SUPPORT CUSTOMERS & EMPLOYEES

Mojo Helpdesk makes customer service easy. Centralize requests, assign,
automate, track progress, and get more done faster.


Try for free         Request a demo       

CENTRALIZE REQUESTS

Still using spreadsheets and emails for requests? Migrate to Mojo Helpdesk to
put them all in a powerful but simple ticket tracking.

KNOWLEDGE BASE

Cut down incoming requests with the self-service knowledge base.

ASSIGN, PRIORITIZE, TAG

Mojo keeps things organized. Tickets can be assigned and tagged. Mojo automation
can do all this automatically.

The tool of the trade


CENTRALIZE, ASSIGN, AUTO-ASSIGN, TAG, REUSE ANSWERS. SIMPLE TO START, POWERFUL
AT SCALE.

 

Mojo Helpdesk is the all-in-one support platform designed to be simple to use
while providing the tools to scale to millions of customers.

Over 2.5 million happy users.

Try for free  




MOJO HELPDESK IS USED IN ALL DEPARTMENTS OF AN ORGANIZATION

IT Support
 * Centralize IT & maintenance requests to improve triage and organization
 * Automate repetitive tasks to decrease workload and free up staff
 * Cut down on new requests with built-in knowledge base

Learn more
Customer Service
 * Boost customer satisfaction with self-service knowledge base
 * Resolve issues faster with automation
 * Measure customer satisfaction to improve where it's needed

Learn more
Facility & Maintenance Management
 * Create maintenance tickets & auto-assign them
 * Manage assets, maintenance contracts & create tickets related to them
 * Display news alert in the public knowledge base

Product Management
 * Log all product issues in Mojo.
 * Measure time spent by ticket categories
 * Slice and dice ticket reports with tag filters
 * Assign automatically based on user roles

Operations Management
 * Assign work duties with Mojo Helpdesk
 * Watch work progress and send automated reminders
 * Catch run-away tickets before it's too late

Human Resources
 * On-boarding sequences
 * Vacation requests
 * Leave requests
 * Training requests
 * Etc...

Software Management
 * Track feature requests and tag them
 * Manage bugs and filter by outcome
 * Incident reporting

Anything else? Yes!

Mojo Helpdesk can track anything. From contracts, to defects, credit
applications, registration requests, bugs, improvement requests. Virtually
anything.

 


GET STARTED IN MINUTES AT A FRACTION OF THE COST

Mojo Helpdesk is an easy to use cloud ticket tracking that helps companies
provide superior employee & customer service at a lower cost. Over 10 years ago,
Metadot, the Mojo's parent company needed a help desk that would give our
customers personal, dynamic, and natural experiences. We couldn’t find one that
met our needs, so we built it. We've now made this available for organization
like yours, and today thousands of educational organizations, from small to
large, use Mojo Helpdesk to manage their IT, maintenance requests from staff,
faculty and more.
Try for free 


GET YOUR HELP DESK UP AND RUNNING IN 4 EASY STEPS.

HOW DOES IT WORK?

1. SIGN UP FOR A TRIAL

Get familiar with Mojo Helpdesk during a trial.
Sign up now

2. CONNECT

Let's set up a discovery meeting and a short demo. We'll recommend the best plan
for your needs.
Set up one on one

3. PICK A PLAN

Setup credit card payment or send us a PO to get started.
View plans

4. IMPLEMENTATION

Congratulations! Our success team will contact you to start the implementation
and guide you all along. In the meantime, you may want to read this case study.
read case study

4. IMPLEMENTATION

Congratulations! Our success team will contact you to start the implementation
and guide you all along. In the meantime, you may want to read this case study.
read case study

1. SIGN UP FOR A TRIAL

Get familiar with Mojo Helpdesk during a trial.
Sign up now

2. CONNECT

Let's set up a discovery meeting and a short demo. We'll recommend the best plan
for your needs.
Set up one on one

3. PICK A PLAN

Setup credit card payment or send us a PO to get started.
View plans

4. IMPLEMENTATION

Congratulations! Our success team will contact you to start the implementation
and guide you all along. In the meantime, you may want to read this case study.
read case study

1. SIGN UP FOR A TRIAL

Get familiar with Mojo Helpdesk during a trial.
Sign up now


TRUSTED BY OVER 2.5 MILLION USERS




WHAT OUR CUSTOMERS ARE SAYING

"A lot of organisations our size use enterprise products that are far more
expensive, and we have tried a few, but now our staff have used Mojo, they don’t
want to go back to anything else. You have created an absolute gem."

Nick Elder CIO, Southern Institute of Technology, New Zealand

"Mojo Helpdesk has allowed us to get far more people outside of IT involved.
Many tickets cross-organizational boundaries as they are multi-step so Mojo
Helpdesk has helped solve that problem."

Mike H. Director, Campus Technology Services

"We needed to reduce complexity and find a solution that was sized and priced
right for our business. Mojo checked all the boxes."

Todd A. General Manager of Technology, Sona Dermatology & MedSpa


SIGN UP FOR MOJO HELPDESK TODAY

Try for free Book a demo Attend a webinar


WHAT'S NEW AT MOJO

HOW TO KEEP HELP DESK AGENTS FROM BURNING OUT

LEARN MORE

CASE STUDY: AUSTIN COMMUNITY COLLEGE CASE & MOJO HELPDESK STUDY

LEARN MORE

FREE GUIDE: WHY EVERY HELP DESK NEEDS THESE 11 FUNCTIONS

LEARN MORE


WHAT'S NEW AT MOJO

FREE GUIDE: WHY EVERY HELP DESK NEEDS THESE 11 FUNCTIONS

LEARN MORE

HOW TO KEEP HELP DESK AGENTS FROM BURNING OUT

LEARN MORE

CASE STUDY: AUSTIN COMMUNITY COLLEGE CASE & MOJO HELPDESK STUDY

LEARN MORE

FREE GUIDE: WHY EVERY HELP DESK NEEDS THESE 11 FUNCTIONS

LEARN MORE

HOW TO KEEP HELP DESK AGENTS FROM BURNING OUT

LEARN MORE

UPCOMING WEBINAR: IS MOJO HELPDESK RIGHT FOR YOUR ORGANIZATION?

LEARN MORE

ON-DEMAND WEBINAR: CYBERSECURITY FOR THE REST OF US

LEARN MORE

ON-DEMAND WEBINAR: HOW TO SAVE HUNDREDS OF THOUSANDS OF DOLLARS WITH A
SELF-SERVICE KNOWLEDGE BASE

LEARN MORE

ON-DEMAND WEBINAR: HOW TO SAVE HUNDREDS OF THOUSANDS OF DOLLARS WITH A
SELF-SERVICE KNOWLEDGE BASE

LEARN MORE

UPCOMING WEBINAR: IS MOJO HELPDESK RIGHT FOR YOUR ORGANIZATION?

LEARN MORE

ON-DEMAND WEBINAR: CYBERSECURITY FOR THE REST OF US

LEARN MORE

ON-DEMAND WEBINAR: HOW TO SAVE HUNDREDS OF THOUSANDS OF DOLLARS WITH A
SELF-SERVICE KNOWLEDGE BASE

LEARN MORE

UPCOMING WEBINAR: IS MOJO HELPDESK RIGHT FOR YOUR ORGANIZATION?

LEARN MORE
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