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DIGITAL CX & ENGAGEMENT SUMMIT

March 22, 2022 | 12 PM ET
Join us!
 * Agenda
 * Speakers
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MEGAN MERRICK

Head Of Customer Experience Candy Digital



EVENT DAY


1:00 PM WHY DIGITAL ENGAGEMENT IS THE ANSWER TO CX HUMANITY

Throughout time, business thought leaders have positioned technology and
humanity as adversaries. Companies, employees, and consumers had to choose
between the efficiency and scalability of technology or the emotion and
creativity of humanity.

The best CX thinkers, however, know this is not the case. They know that the
best technology opens the door to more productive, more personalized, and more
irrefutably human customer engagement. Saying that, of course, means nothing
without proof of success. And CEI Online will provide said proof!

In this session, Megan Merrick, Head of CX for digital collectibles disruptor
Candy, will reveal how a purpose-driven approach to digital technology,
including AI, is the answer – not an obstacle – to making customer interactions
more meaningful.

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