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Effective URL: https://www.aia.com.hk/en/help-and-support/individuals/aiaconnect.html?aid=
Submission: On September 03 via api from SG
Effective URL: https://www.aia.com.hk/en/help-and-support/individuals/aiaconnect.html?aid=
Submission: On September 03 via api from SG
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Skip to main content * ENG * 繁體 * 简体 * Search * home * Our Products * Savings Insurance * Insurance with Investment Focus * Life Protection * Critical Illness Protection * Medical Protection * Severity-Based Health Protection * Voluntary Health Insurance Scheme * Retirement Income * Investment-Linked Assurance Schemes * Accident & Other Protections * AIA Vitality * MPF / ORSO / MACAU PENSION (Members) * GROUP INSURANCE * MPF / ORSO / MACAU PENSION (Employers) * Life Challenges * Leading a Healthier Life * Plan for Your Children’s Education * Lessen the Impact of Critical Illness * Prepare for Medical Expenses * Start Building Your Fortune * Enjoy Your Retirement * About AIA * Messages from Our Leaders * Careers * Caring for the Community * Service Pledge * Media Centre & Corporate Factsheet * Recent Promotion * Agency Recognition * Distribution Partners * Awards * iShop * INTERESTED IN BUYING AIA PRODUCTS? * Help & Support * Contact Information * Payment Options * Online Payment with Visa / MasterCard / AMEX / PayMe / FPS * Foreign Exchange Rates * Health Care & Claims * Investment Information * Form Library * Product Brochure Library * Find Network Provider * Claims Corner * Calculators * Useful Information (Individuals) * Important Information (Individuals) * “AIA Connect” Mobile App * Useful Information (Group Insurance) * Important Information (Group Insurance/MPF/ Pension) * My AIA * AIA Vitality * Customer Corner * Agency Corner * Partnership Distribution Corner * Assignee Corner * AIA CONNECT * Employee Benefits * MPF Employer * MPF Employee/Self-employed * MPF Broker * ORSO Employer * ORSO Employee * ORSO Broker * MACAU PENSION Employer * MACAU PENSION Employee * MACAU PENSION Broker * Life Stages Learn more about the needs of different life stages and the solutions we can offer. * Personal Medical Case Management service Take care of your medical and emotional needs throughout your healthcare journey. * Important Information * Medical Expense Pre-approval Service * Universal Life and Participating Products * AIA Smart Bundle Solutions * Careers AIA * Our Products OUR PRODUCTS Find our products and services according to your insurance needs. See more LIFE STAGES Which life stages are you in? We understand your needs and are committed to offering the right solutions that cater to your evolving needs. See more For Individuals For Corporations * SAVINGS INSURANCE Grow and protect your wealth * INSURANCE WITH INVESTMENT FOCUS Grow your savings with investments * LIFE PROTECTION Provide financial peace of mind in case worst should happen * CRITICAL ILLNESS PROTECTION Relieve financial burden when serious illness strikes * MEDICAL PROTECTION Support for medical expenses * SEVERITY-BASED HEALTH PROTECTION Benefit pay-out based on your illness severity level * VOLUNTARY HEALTH INSURANCE SCHEME Government-certified medical protection plans providing medical cover, with premiums that are eligible for tax deductions * RETIREMENT INCOME Prepare for your retirement * INVESTMENT-LINKED ASSURANCE SCHEMES Make your own investment decisions * ACCIDENT & OTHER PROTECTIONS Protect against accidents and other unforeseen events * AIA VITALITY A game changing wellness programme that redefines the traditional concept of insurance and reward you to live a healthy lifestyle * MPF / ORSO / MACAU PENSION (MEMBERS) A comprehensive retirement solutions for employees and self-employed persons * GROUP INSURANCE Support your HR strategies with flexible and cost-effective plans to protect your employees * MPF / ORSO / MACAU PENSION (EMPLOYERS) A comprehensive retirement solutions for employers Dismiss * Life Challenges LIFE CHALLENGES What matters to you most? View all life challenges * LEADING A HEALTHIER LIFE There is no better feeling in life than being healthy. * PLAN FOR YOUR CHILDREN’S EDUCATION Start an education fund as soon as possible to ensure your children’s bright future * LESSEN THE IMPACT OF CRITICAL ILLNESS Concentrate on getting well without financial worries * PREPARE FOR MEDICAL EXPENSES Comprehensive protection saves you the financial hassle in dealing with the unexpected * START BUILDING YOUR FORTUNE Realise your lifelong dreams by accumulating wealth today * ENJOY YOUR RETIREMENT Move towards a fulfilling life in retirement Dismiss * About AIA ABOUT AIA For a century, AIA has served the ever-changing needs of millions of people all across the Asia-Pacific region. DISCOVER KEY CORPORATE FACTS ABOUT AIA HONG KONG & MACAU * MESSAGES FROM OUR LEADERS Our people are the founders of our success * CAREERS Explore opportunities to work at AIA * CARING FOR THE COMMUNITY Activities that connect with and contribute to the community * SERVICE PLEDGE Standard processing time of our services * MEDIA CENTRE & CORPORATE FACTSHEET News and information about AIA * RECENT PROMOTION Our latest campaigns * AGENCY RECOGNITION Recognising the achievement of our agency force * DISTRIBUTION PARTNERS Find out more about our network of partners * AWARDS Our Awards Dismiss * iShop AIA ISHOP Find the right insurance at your fingertips SEE MORE * INTERESTED IN BUYING AIA PRODUCTS? Go to AIA iShop now Dismiss * Help & Support HELP & SUPPORT We strive to assist you for all your inquiries with high touch customer service. Contact AIA SERVICE APPRECIATION Show your appreciation for someone who has helped you. SAY THANK YOU For Individuals For Corporations * CONTACT INFORMATION Have a question? Let us help you * PAYMENT OPTIONS Find a payment option that works for you * ONLINE PAYMENT WITH VISA / MASTERCARD / AMEX / PAYME / FPS Easy payment for renewal premium of Personal Lines policy, renewal fee of AIA Vitality membership & outstanding Levy * FOREIGN EXCHANGE RATES Exchange rate of foreign currencies to Hong Kong Dollar * HEALTH CARE & CLAIMS Taking care of your own health by being a smart consumer & Get help with your claims * AIA EVEREST Useful information about AIA Everest * INVESTMENT INFORMATION Get information on investment options and valuation day * FORM LIBRARY A selection of forms you can download, fill in and send back to us * PRODUCT BROCHURE LIBRARY A selection of product brochures you can download * FIND NETWORK PROVIDER Find out more about the mobile app that can help you find medical help * USEFUL INFORMATION Common Reporting Standard (CRS) video, Information about the Insurance Authority collecting levy on insurance premiums * IMPORTANT INFORMATION Important information that you should know * “AIA CONNECT” MOBILE APP Learn more about the new features of this newly redesigned mobile app * CONTACT INFORMATION Have a question? Let us help you * CLAIMS CORNER Get help with your claims * CALCULATORS Tools to manage your retirement and pension scheme * ONLINE MPF ASSETS TRANSFER Consolidate personal account(s) or transfer MPF assets to AIA * FORM LIBRARY A selection of forms you can download, fill in and send back to us * PRODUCT BROCHURE LIBRARY A selection of product brochures you can download * USEFUL INFORMATION Useful information about Group Insurance * IMPORTANT INFORMATION Important information that you should know Dismiss * My AIA MY AIA Login or register to access and manage all your policies, claims and more. * AIA VITALITY CUSTOMER CORNER AGENCY CORNER PARTNERSHIP DISTRIBUTION CORNER ASSIGNEE CORNER AIA CONNECT EMPLOYEE BENEFITS * Employer / HR Employee Doctor Agent/Broker MPF * Employer Employee/Self-employed Broker ORSO * Employer Employee Broker MACAU PENSION * Employer Employee Broker MY AIA Login or register to access and manage all your policies, claims and more. * AIA VITALITY CUSTOMER CORNER AGENCY CORNER PARTNERSHIP DISTRIBUTION CORNER ASSIGNEE CORNER AIA CONNECT EMPLOYEE BENEFITS * Employer / HR Employee Doctor Agent/Broker MPF * Employer Member ORSO * Employer Member Dismiss * Language Select * ENG * 繁體 * 简体 * Search * Go Dismiss * Contact Us * CALL US Monday - Friday: 8:45 a.m. – 7 p.m.; Saturday: 9:00 a.m. – 1:00 p.m.; Sunday & Public Holidays: Closed * * EMAIL US Individuals Help & Support Dismiss GET IN TOUCH myPageEmailAPI hiddenfield - email_address_id submitEloquaAPI setLeadGenAPI leadGenPurKey leadGenGetClientInfoAPI contactUsModelId normalTitle normal-leadin hiddenTitle buyProcess-leadin filterOut-leadin leadGenGetPartyIdAPI I’d like to make enquiry on please select... buying AIA products services & feedback Register here and meet with designated AIA Financial Planners for $100 voucher (New customers only). The offer will be given on first-come-first-serve basis while stock lasts. Terms & Conditions apply. under product category of [Edit] Saving Insurance Life Protection Critical Illiness Protection Medical Protection Accident & Others Protections AIA Smart Bundle Solutions Severity-based Health Protection Group Insurance - SME Solutions Group Insurance - Corporate Solutions MPF / ORSO / MACAU Pension Customer Service Premium Payment General Enquiry or Feedback Next LOGIN TO SAVE TIME Let us help you fill in some of the information. Forget CN / AIA EASY LOGIN ID First time login Login -------------------------------------------------------------------------------- * Required fields What's your name? * Are you an existing customer? yes no What's your policy number? How should we contact you? phone email What's your country/area code & phone number? * What's your email address? * When should we contact you? Anytime AM PM Do you have a message? Additional information To better serve you, can you tell us more about yourself? Age Range 18 - 25 26 - 35 36 - 45 46 - 55 56 - 65 > 65 All personal information obtained herein is collected for the purpose of enabling us to contact you and utilised in accordance with the AIA Personal Information Collection Statement (“AIA PIC”). Without your express authorisation, personal information collected will not be transferred to third parties outside of those stated in the AIA PIC. You may choose not to provide the personal information required, but this may result in us being unable to contact you. I agree to the use of my personal data for the above purposes in accordance with the AIA Personal Information Collection Statement * Get in Touch submitTrigger THANK YOU FOR YOUR ENQUIRY. Our financial planner will contact you soon. Your Financial Planner is Tel. no: Email: will contact you shorty. We will pass your personal details to Financial Planner. Dismiss CONFRIM LEAVE You will be redirected to the login page. The form information will not be saved. Continue Back to Top {{title}} {{label}} pdf tutorial video e-insure-video CONTACT AIA We are pleased to announce that effective 22 February 2021, our customer service in Hong Kong will resume normal. However, in response to the government’s latest anti-pandemic measures in Macau, effective 10 August 2021, we will have new arrangements on the following services until further notice. We are sorry for any inconvenience that may cause. Macau: * Customer Service Centre & Hotline Service: * Monday - Friday; 10am – 4pm. * Cashier Office: * Monday - Friday; 8:45am – 5:15pm. HONG KONG (852) 2232-8888 Hong Kong Island AIA Wealth Select Centre 12/F, AIA Tower, 183 Electric Road, North Point, Hong Kong Kowloon Suite 1313, 13/F, AIA Kowloon Tower, Landmark East, 100 How Ming Street, Kwun Tong, Kowloon, Hong Kong Mon-Fri: 8:45am – 6pm (Open through lunch) Sat, Sun & Public Holidays Closed MACAU (853) 8988-1822 1903, AIA Tower, Nos. 251A-301, Avenida Comercial de Macau, Macau Mon-Fri: 8:45am – 5:15pm (Open through lunch) Sat, Sun & Public Holidays Closed CONTACT AIA We are pleased to announce that effective 22 February 2021, our customer service in Hong Kong will resume normal. However, in response to the government’s latest anti-pandemic measures in Macau, effective 10 August 2021, we will have new arrangements on the following services until further notice. We are sorry for any inconvenience that may cause. Macau: * Customer Service Centre & Hotline Service: * Monday - Friday; 10am – 4pm. * Cashier Office: * Monday - Friday; 8:45am – 5:15pm. HONG KONG (852) 2232-8888 Hong Kong Island AIA Wealth Select Centre 12/F, AIA Tower, 183 Electric Road, North Point, Hong Kong Kowloon Suite 1313, 13/F, AIA Kowloon Tower, Landmark East, 100 How Ming Street, Kwun Tong, Kowloon, Hong Kong Mon-Fri: 8:45am – 6pm (Open through lunch) Sat, Sun & Public Holidays Closed MACAU (853) 8988-1822 1903, AIA Tower, Nos. 251A-301, Avenida Comercial de Macau, Macau Mon-Fri: 8:45am – 5:15pm (Open through lunch) Sat, Sun & Public Holidays Closed GO TO AIA.COM Visit our corporate site to learn more about AIA. EXPLORE AIA AIA Vitality AIA iShop Sitemap ABOUT AIA Media Centre Career -------------------------------------------------------------------------------- Copyright © 2021, AIA Group Limited and its subsidiaries. All rights reserved."AIA Hong Kong", "AIA Macau", "AIA", the "Company", "we", "us" or "our" as used in this webpage refers to AIA International Limited (Incorporated in Bermuda with limited liability) Terms of Use | Privacy Statement | Code of Conduct Confirm This website uses cookies for the purpose of enhancing your user experience. You can find more information on the types of cookies we collect, what we use these for, and how to manage your cookie settings in our Cookie Policy and Privacy Statement . Dismiss TUTORIAL VIDEO Dismiss VIDEO Transfer e-Premium Coupon (For Family Members* Only) * Family members must be existing customers of AIA. Family members include spouse, parent, child, sibling and their brother-in-law and sister-in-law, parent-in-law, daughter-in-law, son-in-law, grandparent, grandson or granddaughter Dismiss USER GUIDE Download AIA Connect 1. iPhone user 2. Android user Customer login AIA Connect 1. Individual life policies owner 2. MPF/ORSO/Macau Pension member 3. Group insurance member AIA Connect’s functions 1. MPF/ORSO/Macau Pension : User guide / Introduction Video 2. Group Insurance: User guide / Introduction video Manage other AIA Accounts in AIA Connect 1. Account maintenance function Investment management 1. (ILAS)Investment Linked Assurance Scheme: Switch Investment Option and Change Investment Allocation Apply Cancel