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HP+ smart printing system

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Print
Ink, toner & papers

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Home office & Business printers

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HP.com store

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Instant Ink

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HP PRIVACY STATEMENT

HP recognizes that privacy is a fundamental human right and further recognizes
the importance of privacy, security and data protection to our customers and
partners worldwide. As a global organization, with legal entities, business
processes, management structures, and technical systems that cross international
borders, we strive to provide protections across all of our operations that
exceed legal minimums and to deploy consistent, rigorous policies and
procedures.

 

This Privacy Statement informs you of our privacy practices and of the choices
you can make and rights you can exercise in relation to your personal data,
including information that may be collected from your online activity, use of
devices, and interactions you have with HP offline, such as when you engage with
our customer support representatives. This Privacy Statement applies to all HP
companies as well as HP-owned websites, domains, services (including device
management), applications, subscriptions (e.g. Instant Ink) and products, and
those of our subsidiaries (collectively “HP Services”).

 

This Privacy Statement does not apply to any personal data we process on behalf
of our business customers when we provide services. The contracts we have with
our business customers control how we process your persona data in this context.
If you are a customer, employee or contractor of one HP’s business customers and
have questions about your personal data we recommend that you contact HP’s
business customer in the first instance and, if needed, will provide assistance
to them in responding your questions.

OUR PRIVACY PRINCIPLES

We have an accountability-based program and are committed to the following
principles, which are based on internationally-recognized frameworks and
principles of privacy and data protection:



LAWFULNESS, FAIRNESS & TRANSPARENCY

 

We process personal data in accordance with law and with transparency and
fairness to you. Our data processing activities are conducted: 1) with your
consent; 2) in order to fulfill our obligations to you; 3) for the legitimate
purposes of operating our business, advancing innovation and providing a
seamless customer experience; or 4) otherwise in accordance with law.

 



NOTICE & CHOICE OF DATA USE

 

We are transparent and provide clear notice and choice to you about the types of
personal data collected and the purposes for which it is collected and
processed. We will not use personal data for purposes that are incompatible with
these Principles, our Privacy Statement or specific notices associated with HP
Services.

 



DATA ACCESS

 

We provide you with reasonable access along with the ability to review, correct,
amend or delete the personal data you have shared with us.

 



DATA INTEGRITY & PURPOSE LIMITATION

 

We only use personal data for the purposes described at the time of collection
or for additional compatible purposes in accordance with law. We take reasonable
steps to ensure that personal data is accurate, complete and current and we only
collect personal data which is relevant and limited to what is necessary for the
purposes for which it is collected. We will keep personal data for no longer
than is necessary for the purposes for which it was collected and then we will
securely delete or destroy it.

 



DATA SECURITY

 

To protect personal data against unauthorized use or disclosure we implement
strong information security controls in our own operations and offer
market-leading products and solutions with high levels of data security
protection.

 



ACCOUNTABILITY FOR ONWARD TRANSFER

 

We acknowledge our potential liability for transfers of personal data among HP
entities or to third parties. Personal data will only be shared when third
parties are obligated by contract to provide equivalent levels of protection.

 



RECOURSE, OVERSIGHT & ENFORCEMENT

 

We are committed to resolving any concerns regarding your personal data. We
voluntarily participate in several international privacy programs that provide
recourse to individuals if they feel HP has not adequately respected their
rights.

 



INTERNATIONAL DATA TRANSFERS

As a global company, it is possible that any information you provide may be
transferred to or accessed by HP entities worldwide in accordance with this
Privacy Statement and on the basis of the following International Privacy
Programs.

 

EU-US PRIVACY SHIELD

 

Although not used for data transfers as of July 16th 2020, HP still complies
with the EU-US Privacy Shield Framework as set forth by the US Department of
Commerce regarding the collection, use, and retention of personal information
from European Union member countries. HP has certified that it adheres to the
Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer,
Security, Data Integrity and Purpose Limitation, Access and Recourse,
Enforcement and Liability. If there is any conflict between the policies in this
privacy policy and the Privacy Shield Principles, the Privacy Shield Principles
shall govern. To learn more about the Privacy Shield program, and to view our
certification page, please visit www.privacyshield.gov.

 

In compliance with EU-US Privacy Shield Principles, HP commits to resolve
complaints about your privacy and our collection or use of your personal
information. European Union individuals with inquiries or complaints regarding
this privacy policy should first contact the HP Privacy Office.

 

HP has further committed to refer unresolved privacy complaints under the EU-US
Privacy Shield Principles to BBB EU PRIVACY SHIELD, a non-profit alternative
dispute resolution provider located in the United States and operated by the
Council of Better Business Bureaus. If you do not receive timely acknowledgment
of your complaint, or if your complaint is not satisfactorily addressed, please
visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and
to file a complaint.

 

If your complaint is not resolved through the above channels, under limited
circumstances you may be able to invoke binding arbitration before a Privacy
Shield Panel.

 

HP is subject to the investigatory and enforcement powers of the US Federal
Trade Commission, or any other US authorized statutory body.

 

* PrinterOn America Corporation; HP Inc; Hewlett-Packard World Trade, LLC; HPQ
Holdings, LLC; Compaq Information Technologies, LLC; Indigo America, Inc;
Hewlett-Packard Enterprises, LLC; HPI J1 Holdings LLC; HP R&D Holding LLC; HPI
Luxembourg LLC; HPI Federal LLC; HPI Brazil Holdings LLC; HPI Bermuda Holdings
LLC; HP Hewlett Packard Group LLC; Hewlett-Packard Company Archives LLC; HP US
Digital LLC; HP Jade Holding LLC; HP Health Solutions Inc; HP Licensing Holding
LLC; HP USA Manufacturing LLC; HP Technology Holdings LLC; Teradici Inc;
Hewlett-Packard Development Company, L.P; Tall Tree Insurance Company.

 

BINDING CORPORATE RULES

 

HP’s Binding Corporate Rules (“BCR”) ensure that personal data transferred from
the European Economic Area (“EEA”) is adequately protected while being processed
by any of HP’s global entities. HP transfers of personal data from the EU are
conducted in accordance with the following approved BCR.

 * HP’s BCR for Controller (“BCR-C”). Effective in 2011, HP’s BCR-C cover
   transfers of the personal data of existing and prospective HP consumer
   customers, as well as HP employees and job candidates as job candidates.
 * HP’s BCR for Processor (“BCR-P”) – Approved by the majority of Data
   Protection Regulators in the EEA and Switzerland, effective in 2018. HP’s
   BCR-P is available to HP’s enterprise customers to facilitate the transfer of
   their personal data from the EEA.

More information about our BCRs can be found here.

 

APEC CROSS-BORDER PRIVACY RULES

 

HP’s privacy practices described in this Statement comply with the APEC Cross
Border Privacy Rules System (“CBPR”), including transparency, accountability,
and choice regarding the collection and use of your personal information. The
CBPR certification does not cover information that may be collected through
downloadable software on third-party platforms. The APEC CBPR system provides a
framework for organizations to ensure protection of personal information
transferred among participating APEC economies. More information about the APEC
framework can be found here.

If you have an unresolved privacy or data use concern related to HP’s APEC
Certification that we have not addressed satisfactorily, please contact our
U.S.-based third-party dispute resolution provider (free of charge).

 

 





HOW WE USE DATA

We collect and use personal data to manage your relationship with HP and HP
Service and better serve you when you are using HP Services by personalizing and
improving your experience. We use and otherwise process your data for the
following business purposes:

 

CUSTOMER EXPERIENCE

 

Providing you with a seamless customer experience by maintaining accurate
contact and registration data, delivering comprehensive customer support,
through a number of mediums including online message and chat centers,
communicating with you about offering products, services, subscriptions and
features that may interest you and enabling you to participate in contests,
outbound satisfaction calls and surveys, customer incentives, benefits, and
loyalty rewards. We also use your data to deliver a tailored experience,
personalize the HP Services and communications you receive and create
recommendations based your use of HP Services.

 

TRANSACTION SUPPORT

 

Assisting you in completing transactions and orders of our products or services,
administering your account, processing payments, arranging shipments and
deliveries and facilitating repairs and returns.

 

PRODUCT SUPPORT & IMPROVEMENT

 

Communicating with you to inform you or make you aware of non-transactional
product features not addressed through Customer Service or Administrative
Communications. Improving the performance and operation of our products,
solutions, services and support, including warranty support and timely firmware
and software updates and alerts to ensure the continued operation of the device
or service. For more information, please see the section on Information
Automatically Collected.

 

ADMINISTRATIVE COMMUNICATIONS

 

Communicating with you about HP Services. Examples of administrative
communications may include responses to your inquiries or requests, service
completion or warranty-related communications, safety recall notifications,
communications required by law or applicable corporate updates related to
mergers, acquisitions or divestitures.

 

SECURITY

 

Maintaining the integrity and security of our websites, products, features and
services and preventing and detecting security threats, fraud or other criminal
or malicious activity that might compromise your information. When you interact
with us, we will also take reasonable steps to verify your identity, such as
requiring a password and user ID, before granting access to your personal data.
We may also maintain additional security measures, such as CCTV, to safeguard
our physical locations.

 

BUSINESS OPERATIONS

 

Conducting ordinary business operations, verifying your identity, making credit
decisions if you apply for credit, conducting business research, analytics,
planning and strategy, corporate reporting and management, sales related
activities, staff training and quality assurance purposes (which may include
monitoring or recording calls to our customer support) and outreach.

 

RESEARCH & INNOVATION

 

Innovating new and existing new products, features and services using research
and development tools and incorporating data analysis activities.

 

MARKETING AND ADVERTISING

 

Providing personalized promotional offers (in accordance with your Privacy
Preferences)) on HP Services through e-mail, SMS/text-messages, in application
marketing and third party platforms and other selected partner websites (for
example, you might see an advertisement for a product on a partner site that you
have recently viewed on an HP site). In accordance with your stated
communication preferences, we may also share some of your information with
selected partners, marketing service providers and digital marketing networks to
present advertisements that might interest you in other sites or mobile
applications.

 

COMPLIANCE WITH LAW

 

Compliance with applicable laws, regulations, court orders, government and law
enforcement requests, to operate our services and products properly and to
protect ourselves, our users and our customers and to solve any customer
disputes. Information collected may also be used to investigate security
incidents and potential breaches of personal information, notify individuals and
third parties of the breach and to prepare to defend lawsuits.

 

ARTIFICIAL INTELLIGENCE / MACHINE LEARNING

 

As user interfaces become more complex and personalized, HP may use data to
allow devices to better tailor services towards a customer in terms of the way
information or tasks are presented. For example, using body and biometric data
(with your consent) to enhance customer experience and services around our
products and services, such as device security and virtual reality applications.

 

SERVICE DELIVERY

 

Where automatic data collection is strictly necessary for providing HP Services
or delivering a product that you have requested. Without the collection of
telemetry (such as Printer Usage Data) and personal data we cannot provide
certain services of functionality we have agreed to provide to the customer. In
addition, we may use automatic data collection to support and improve HP
Services and support business operations relating to HP Services.

 

ACCOUNT MANAGEMENT

 

When using our products and services, including our online stores, you may
create sign in credentials or an account with HP. When you create these
credentials with your e-mail address and password, a unique identifier is
created that allows you to use the same credentials for all our services.
Depending on the services you are engaged with, the information associated with
your credentials or account may also include delivery address, payment card
information and history, details of purchased and connected devices, device and
connection settings, device service usage data, as well as your preferences for
recommendations and offers from HP.

 

Please see our Data Collection and Use Matrix for a quick-reference guide to how
we use the data we collect and our basis for processing such data.

 



WHAT DATA WE COLLECT

Personal data is any information that personally identifies you or from which
you could be identified either directly or indirectly. We may collect your
personal data through your use of HP Services or during interactions with HP
representatives.

 

The categories of personal data we collect from you depends on the nature of
your interaction with us or on the HP Services you use, but may include the
following:

 

INFORMATION COLLECTED ABOUT YOU

 * Contact Data – We may collect personal and/or business contact information
   including your first name, last name, mailing address, telephone number, fax
   number, email address and other similar data and identifiers.
 * Payment Data – We collect information necessary for processing payments and
   preventing fraud, including credit/debit card numbers, security code numbers
   and other related billing information.
 * Account Data – We collect information such as how you purchased or signed up
   for HP Services, your transaction, billing and support history, the HP
   Services you use and anything else relating to the account you create.
 * Location Data – We collect geolocation data when you enable location-based
   services or when you choose to provide location-related information during
   product registration or when interacting with our website.
 * Security Credentials Data– We collect user IDs, passwords, password hints,
   and similar security information required for authentication and access to HP
   accounts.
 * Demographic Data – We collect, or obtain from third parties, certain
   demographic data including, for example, country, gender, age, preferred
   language, and general interest data.
 * Preferences – We collect information about your preferences and interests as
   they relate to HP Services (both when you tell us what they are or when we
   deduce them from what we know about you) and how you prefer to receive
   communications from us.
 * Social Media Data – We may provide social media features that enable you to
   share information with your social networks and to interact with us on
   various social media sites. Your use of these features may result in the
   collection or sharing of information about you, depending on the feature. We
   encourage you to review the privacy policies and settings on the social media
   sites you use to make sure you understand the information that is collected,
   used, and shared by those sites.
 * Body and biometric Data – When you use our products, you might provide us
   with information about your body, such as your height or weight, or gait to
   create personalized objects with our 3D Print technology. With your
   permission, some of our products may collect biometric information (such as a
   fingerprint) to perform functions on the device.
 * Other Unique Identifying Information – Examples of other unique information
   that we collect from you include product serial numbers, information you
   provide when you interact in-person, online or by phone or mail with our
   services centers, help desks or other customer support channels, your
   written, voice or video responses to customer surveys or contests or
   additional information you have provided to us to facilitate delivery of HP
   Services and to respond to your inquiries. If you apply for instant credit,
   we may ask you to provide additional personal data such as salary,
   government-issued identification number, banking/financial account
   information, and other information (for example from credit reporting
   agencies) for authentication purposes and to verify credit worthiness
 * Specific HP-Service Data Collection – Select HP Services, such as HP Gaming
   and Immersive Applications may collect additional types of data to enable
   functionality and specialized features. To learn more about a specific HP
   Service, please click here.

 

INFORMATION AUTOMATICALLY COLLECTED

 * Printer Usage Data – We collect Printer usage data such as pages printed,
   print mode, media used, ink or toner cartridge type (in particular, whether
   non-original cartridges, or cartridges with a non-HP chip or electronic
   circuitry are used), file type printed (.pdf, .jpg, etc.), application used
   for printing (Word, Excel, Adobe Photoshop, etc.), file size, time stamp, and
   usage and status of other printer supplies. We do not scan or collect the
   content of any file or information that might be displayed by an application.
 * Device Data – We collect information about your computer, printer and/or
   device such as operating system, firmware, amount of memory, region,
   language, time zone, model number, first start date, age of device, device
   manufacture date, browser version, device manufacturer, connection port,
   warranty status, unique device identifiers, advertising identifiers and
   additional technical information that varies by product.
 * Application Data – We collect information related to HP applications such as
   location, language, software versions, data sharing choices and update
   details. In cases where we incorporate technologies from third parties, data
   may be shared between the third party and HP and appropriate notice will
   provided at the application level.
 * Performance Data – We collect information regarding the performance of
   individual device hardware components, firmware, software and applications.
   Examples of the data we collect include information relating to memory and
   processor performance, environmental conditions and systems failures,
   printing events, features, and alerts used such as “Low on Ink” warnings, use
   of photo cards, fax, scan, embedded web server, and additional technical
   information that varies by device.
 * Website Browsing Data – We collect information about your visits to and your
   activity on our HP websites, applications or websites “powered by” another
   company on our behalf including the content (and any ads) that you view and
   interact with, the address of the website from which you arrived and other
   clickstream behavior (such as the pages you view, the links you click or
   which items you've added to your shopping basket). Some of this information
   is collected using cookies, web beacons embedded web links and similar
   technologies. To learn more, read Use of Cookies.
 * Anonymous or Aggregated Data – We collect anonymous answers to surveys or
   anonymous and aggregated information about how our HP Services are used. In
   certain cases, we apply a process of de-identification or pseudonymisation to
   your data to make it reasonably unlikely to identify you through the use of
   that data with available technology.

Please note: Some web browsers incorporate “Do Not Track” features. Currently,
no industry standard exists for handling “Do Not Track” requests, therefore at
this time, our websites may not respond to “Do Not Track” requests or headers
from these browsers.

 

INFORMATION FROM THIRD-PARTY SOURCES

 

We collect data from the following third parties:

 * Data brokers, social media networks and advertising networks –
   Commercially-available data such as name, address, email address,
   preferences, interests, and certain demographic data. For example, personal
   data may be collected when you access our applications through social media
   logins (i.e., logging in to our applications using your Facebook or other
   social media credentials). The basic details we receive may depend on your
   social network account privacy settings.
 * HP Partners – If you purchase HP Services from an HP partner, we may receive
   certain information about your purchase from that partner. We may also
   receive cookie data and insights.
 * Fraud prevention or credit reporting agencies – Data collected to prevent
   fraud and in connection with credit determinations.
 * HP Enterprise Customers – In order to provide certain HP Services at an
   enterprise level, your business contact data may be provided to HP by a
   designated entity within your business or enterprise (such as a member of
   your IT department).
 * Analytics Providers – We also receive non-personal data, such as aggregated
   or de-identified demographic/profile data, from third-party sources including
   select partners and companies that specialize in providing enterprise data,
   analytics and software as a service.

In order to ensure data accuracy and offer a superior customer experience by
providing you with better personalized services, content, marketing and ads, in
some cases we link or combine the information that we collect from the different
sources outlined above with the information we collect directly from you. For
example, we compare the geographic information acquired from commercial sources
with the IP address to derive your general geographic area. Information may also
be linked via a unique identifier such as a cookie or account number.

 

Where necessary, we obtain information to conduct due diligence checks on
business contacts as part of our anti-corruption compliance program and in
accordance with our legal obligations.

 

IF YOU CHOOSE NOT TO PROVIDE DATA

 

You are not required to share the personal data that we request, however, if you
choose not to share the information, in some cases we will not be able to
provide you with HP Services, certain specialized features or be able to
effectively respond to any queries you may have.

 



CHILDREN’S PRIVACY

Unless otherwise stated for a specific product or service, HP Services are made
for the general public. HP does not knowingly collect data from children as
defined by local law without the previous consent of their parents or legal
guardians or as otherwise permitted by applicable law.

 



HOW WE RETAIN AND KEEP YOUR DATA SECURE

To prevent loss, unauthorized access, use or disclosure and to ensure the
appropriate use of your information, we utilize reasonable and appropriate
physical, technical, and administrative procedures to safeguard the information
we collect and process. HP retains data as required or permitted by law and
while the data continues to have a legitimate business purpose.

 

When collecting, transferring or storing sensitive information such as financial
information we use a variety of additional security technologies and procedures
to help protect your personal data from unauthorized access, use, or disclosure.
When we transmit highly-confidential information (such as credit card number or
password) over the internet, we protect it through the use of encryption, such
as later versions of the Transport Layer Security (“TLS”) protocol.

 

As part of real-time payment processing, we also subscribe to fraud management
services. This service provides us with an extra level of security to guard
against credit card fraud and to protect your financial data in accordance with
industry standards.

 

We keep your personal data for as long as necessary to provide you with HP
Services, for legitimate and essential business purposes, such as making
data-driven business decisions, complying with our legal obligations, and
resolving disputes. HP is committed to protecting the privacy of all personal
data processed and aims to ensure that personal data is not kept for longer than
is necessary for the purpose for which it was collected, held, and processed.
The retention periods for HP held personal data varies depending on whether that
data is held as part of a legally required business record. Personal Data
contained in records, including records relating to customer and vendor
transactions, are maintained while active and as required by local law. Personal
data contained in non-records is managed in accordance with the Personal Data
Retention Policy, which sets retention limits. Following the expiration of the
relevant retention period, information is permanently erased destroyed in a
manner where they cannot be reproduced.

 

At your request, we will delete or anonymize your personal data so that it no
longer identifies you, unless, we are legally allowed or required to maintain
certain personal data.

 



HOW WE SHARE DATA

We will only share your personal data as follows and, when applicable, only with
the appropriate contractual obligations in place:

 

SHARING WITH HP COMPANIES

 

We may transfer your personal data to other HP entities in the US and worldwide
for the purposes outlined in this Privacy Statement. To ensure that your
personal data is secure and as part of our participation in the APEC Cross
Border Privacy Rules, Binding Corporate Rules and Privacy Shield programs, HP
entities are contractually bound to comply with our privacy requirements.
Furthermore, our privacy guidelines are communicated to our HP employees on an
annual basis as part of our mandatory trainings.

 

Where the international privacy programs identified above do not apply, when you
agree to accept HP’s Privacy Statement when registering a product or for
service, creating an account, or otherwise providing us with your personal data,
you consent to the transfer of your personal data throughout the global HP
network of entities.

 

SHARING WITH SERVICE PROVIDERS & PARTNERS

 

We engage service providers or partners to manage or support certain aspects of
our business operations on our behalf. These service providers or partners may
be located in the US or in other global locations and may provide services such
as credit card processing and fraud management services, customer support, sales
pursuits on our behalf, order fulfillment, product delivery, content
personalization, advertising and marketing activities (including digital and
personalized advertising), IT services, email service providers, data hosting,
live-help, debt collection and management, customer satisfaction surveys or
support of HP websites. Our service providers and partners are required by
contract to safeguard any personal data they receive from us and are prohibited
from using the personal data for any purpose other than to perform the services
as instructed by HP. In some cases, HP might contact you to measure your
satisfaction with the delivery of our products and services provided by those
service providers and partners.

 

SHARING OTHER INFORMATION WITH ADVERTISERS

 

We may also transfer information about you to advertising partners (including
the ad networks, ad-serving companies, and other service providers they may use)
so that they may recognize your devices and deliver interest based content and
advertisements to you. The information may include your name, postal address,
email, device ID, or other identifier in encrypted form. The providers may
process the information in hashed or de-identified form. These providers may
collect additional information from you, such as your IP address and information
about your browser or operating system and may combine information about you
with information from other companies in data sharing cooperatives in which we
participate. For more information, read HP Communications section.

 

SHARING WITH OTHER THIRD PARTIES

 

We may also share your personal data with: (i) credit reference and fraud
prevention agencies; (ii) debt collection agencies (for outstanding debts with
us); or (iii) insurance providers if you have purchased an insurance policy
through us (e.g. Care Packs). If you choose to provide personal data to the
other companies, that personal data will be handled according to the privacy
policy of those companies, which may differ from HP’s policies and practices.

 

CORPORATE TRANSACTIONS

 

Circumstances may arise where, whether for strategic or other business reasons,
HP decides to sell, buy, merge or otherwise reorganize businesses. In such
transactions, we may disclose or transfer your personal data to prospective or
actual purchasers or receive personal data from sellers. Our practice is to seek
appropriate protection for your personal data in these types of transactions.

 

COMPLIANCE WITH LAW

 

We may also share your personal data when we believe, in good faith, that we
have an obligation to: (i) respond to duly authorized information requests of
law enforcement agencies, regulators, courts and other public authorities,
including to meet national security or other law enforcement requirements; (ii)
comply with any law, regulation, subpoena, or court order; (iii) investigate and
help prevent security threats, fraud or other criminal or malicious activity;
(iv) enforce/protect the rights and properties of HP or its subsidiaries; or (v)
protect the rights or personal safety of HP, our employees, and third parties on
or using HP property when allowed and in line with the requirements of
applicable law.

 

We do not, and will not, sell personal data to third parties. We do permit third
parties to collect the personal data described above through our Services and
share personal data with third parties for business purposes as described in
this Privacy Statement, including but not limited to providing advertising on
our Services and elsewhere based on users’ online activities over time and
across different sites, services, and devices (so-called “interest-based
advertising”). The information practices of these third parties are not covered
by this Privacy Statement.

 

Please see our Data Collection and Use Matrix for a quick reference on how and
with whom we share your data.

 



HP COMMUNICATIONS

You can make or change your choices regarding subscription or general
communications from HP at the data collection point or by using other methods,
which are described in the following section. These options do not apply to
communications primarily for the purpose of administering order completion,
contracts, support, product safety warnings, driver updates, or other
administrative and transactional notices where the primary purpose of these
communications is not promotional in nature.

 

MARKETING & SUBSCRIPTION COMMUNICATIONS

 

HP marketing communications provide information about products, services, and/or
support and you can select how these communications are delivered – e.g., via
postal mail, email, telephone, fax or mobile device. Marketing communications
may include new product or services information, special offers, personalized
content, targeted advertising or invitations to participate in market research
or compliance reviews. Subscription communications include email newsletters,
software updates, etc. that may be expressly requested by you or which you
consented to receive.

 

You may opt out of receiving these general communications by using one of the
following methods:

 

 * Select the email’s “Opt out” or “Unsubscribe” link, or follow the
   instructions included in each email subscription communication.
 * To unsubscribe from messages delivered to mobile phones, reply to the message
   with the words “STOP” or “END.”

 

You can also disable automatic data collection tools, such as web beacons, in
email messages by not downloading images contained in messages you receive from
HP (this feature varies depending on the email software used on your personal
computer). However, doing this may not always disable data collection in the
email message due to specific email software capabilities. For more information
about this, please refer to the information provided by your email software or
service provider.

 

COOKIES AND CHOICES

 

HP provides you with choices about the setting of cookies and other automatic
data collection tools through our Cookie Preferences Center. You can learn more
about our use of these tools in our Cookies and Use of Cookie Statement. You can
adjust your preferences by visiting our Cookie Preferences Center.

Cookie Preferences

EXERCISING YOUR RIGHTS & CONTACTING US

You have the right to ask us for a copy of any personal data that you have
provided to us or that we maintain about you and to request an explanation about
the processing. In addition, you have the right to withdraw any consent
previously granted or to request correction, amendment, restriction,
anonymization or deletion of your personal data; and to obtain the personal data
you provide with your consent or in connection with a contract in a structured,
machine readable format and to ask us to transfer this data to another data
controller.

 

You also have the right to object to the processing of your personal data in
some circumstances, including when we are using your data for direct marketing
or to create a marketing profile. Please see HP Communications section for
guidance on how to exercise your rights and to manage your preferences for
marketing and subscription communications.

 

In addition to the privacy controls available to you via this Privacy Statement,
you can control your device data collection. In some instances, product usage
data (not content of files) is collected and processed in order to deliver you
the essential functionality of an HP Service, such as remote printing, Instant
Ink or other web-enabled service. You can control device data collection
yourself through your device settings and preferences. HP is not in a position
to adjust your data collection settings without your active participation.
Disabling data collection may affect the availability or functionality of such
services. Data collected for the fulfilment of such essential functionality will
not be processed for direct marketing purposes. If you need assistance in
adjusting your data collection settings, please contact HP Customer Support with
your device details.

 

In certain cases, these rights may be limited, for example if fulfilling your
request would reveal personal data about another person or if you ask us to
delete information which we are required by law to keep or have compelling
legitimate interests to keep.

 

We will not discriminate against you for exercising your rights and choices,
although some of the functionality and features available on HP Services may
change or no longer be available to you. Any difference in the Services are
related to the value provided.

 

To exercise your rights, or if you have any questions or concerns about our
Privacy Statement, our collection and use of your data or a possible breach of
local privacy laws, you can contact HP’s Chief Privacy and Data Protection
Officer or write to us at the appropriate address below:

 

EU
HP France SAS
Global Legal Affairs
ATTN: Privacy Office
14 rue de la Verrerie
CS 40012 – 92197
Meudon cedex
France

 

MEXICO
HP Inc.
Global Legal Affairs
ATTN: Privacy Office
Av. Vasco de Quiroga #2999
Col. Santa Fe Peña Blanca
Del. Alvaro Obregon
C.P. 01210 México D.F.

 

Peoples Republic of China
HP Inc.
Global Legal Affairs
ATTN: Privacy Office
No.8 Guang Shun Avenue South, Bldg 1, 5th floor
Lei Shing Hong center,
ChaoYang District, P.C.100102
Beijing, China

 

REST OF WORLD
HP Inc.
Global Legal Affairs
ATTN: Privacy Office
1501 Page Mill Road
Palo Alto, California 94304
USA

 

All communications will be treated confidentially. Upon receipt of your
communication, our representative will contact you within a reasonable time to
respond to your questions or concerns. In some cases, we may request further
information in order to verify your identity. For more information about the
verification process, click here. We aim to ensure that your concerns are
resolved in a timely and appropriate manner.

 

If we are unable to resolve your concerns, you have the right to contact a data
privacy supervisory authority in the country where you live or work, or where
you consider that the data protection rules have been breached or seek a remedy
through the courts. For questions, concerns or complaints related to our
participation in the EU-US Privacy Shield, APEC CBPRs or application of HP’s
BCRs, please read about our International Data Transfers.

 



CHANGES TO OUR PRIVACY STATEMENT

If we modify our Privacy Statement, we will post the revised statement here,
with an updated revision date. If we make significant changes to our Privacy
Statement that materially alter our privacy practices, we may also notify you by
other means, such as sending an email or posting a notice on our corporate
website and/or social media pages prior to the changes taking effect.


 

Date Posted: November 2021.

 

Download HP Privacy Statement

 

Archive of previous privacy policies

 




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block or alert you about these cookies, but some parts of the site will not then
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These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site.    All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies we will not know when you have visited our site, and
will not be able to monitor its performance.

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These cookies enable the website to provide enhanced functionality and
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These cookies may be set through our site by our advertising partners. They may
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