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Submitted URL: https://www.trueoffice.com/course-faq
Effective URL: https://learningpool.com/support
Submission: On January 11 via manual from IN — Scanned from DE
Effective URL: https://learningpool.com/support
Submission: On January 11 via manual from IN — Scanned from DE
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6 forms found in the DOM<form>
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Powered by Cookiebot * Consent * Details * [#IABV2SETTINGS#] * About THIS WEBSITE USES COOKIES We care about providing you with the best site experience possible and cookies play an important part in that process. Learn more by reading our Privacy Policy. Consent Selection Necessary Preferences Statistics Marketing Show details * Necessary 22 Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. * Cookiebot 1 Learn more about this provider 1.gifUsed to count the number of sessions to the website, necessary for optimizing CMP product delivery. Expiry: SessionType: Pixel * Google 2 Learn more about this provider test_cookieUsed to check if the user's browser supports cookies. Expiry: 1 dayType: HTTP _GRECAPTCHAThis cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. Expiry: 180 daysType: HTTP * Hubspot 4 Learn more about this provider rc::aThis cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. Expiry: PersistentType: HTML rc::bThis cookie is used to distinguish between humans and bots. Expiry: SessionType: HTML rc::cThis cookie is used to distinguish between humans and bots. Expiry: SessionType: HTML rc::fThis cookie is used to distinguish between humans and bots. Expiry: PersistentType: HTML * Learning Pool 1 Learn more about this provider debugThis cookie is used to detect errors on the website - this information is sent to the website's support staff in order to optimize the visitor's experience on the website. Expiry: PersistentType: HTML * LinkedIn 2 Learn more about this provider li_gcStores the user's cookie consent state for the current domain Expiry: 180 daysType: HTTP bscookieThis cookie is used to identify the visitor through an application. This allows the visitor to login to a website through their LinkedIn application for example. Expiry: 1 yearType: HTTP * New Relic 1 Learn more about this provider JSESSIONIDPreserves users states across page requests. Expiry: SessionType: HTTP * YouTube 1 Learn more about this provider CONSENTUsed to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website. Expiry: 2 yearsType: HTTP * bamboohr.com hubspot.com 2 _cfuvid [x2]This cookie is a part of the services provided by Cloudflare - Including load-balancing, deliverance of website content and serving DNS connection for website operators. Expiry: SessionType: HTTP * cookiebot.com free.learningpool.com 3 CookieConsent [x3]Stores the user's cookie consent state for the current domain Expiry: 1 yearType: HTTP * hubspot.com learningpool.com vimeo.com www.trueofficelearning.com 4 __cf_bm [x4]This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. Expiry: 1 dayType: HTTP * x.clearbitjs.com 1 pfjs%3AcookiesUsed to check if the user's browser supports cookies. Expiry: 1 yearType: HTTP * Preferences 2 Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in. * Cookiebot 1 Learn more about this provider CookieConsentBulkSetting-#Enables cookie consent across multiple websites Expiry: 1 yearType: HTML * Google 1 Learn more about this provider maps/gen_204Used in context with the website's map integration. The cookie stores user interaction with the map in order to optimize its functionality. Expiry: SessionType: Pixel * Statistics 19 Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. * Google 5 Learn more about this provider _ga [x2]Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Expiry: 2 yearsType: HTTP _ga_# [x2]Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit. Expiry: 2 yearsType: HTTP tdRegisters statistical data on users' behaviour on the website. Used for internal analytics by the website operator. Expiry: SessionType: Pixel * Hubspot 4 Learn more about this provider __hsscIdentifies if the cookie data needs to be updated in the visitor's browser. Expiry: 1 dayType: HTTP __hssrcUsed to recognise the visitor's browser upon reentry on the website. Expiry: SessionType: HTTP __hstcSets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. Expiry: 180 daysType: HTTP hubspotutkSets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. Expiry: 180 daysType: HTTP * LinkedIn 1 Learn more about this provider AnalyticsSyncHistoryUsed in connection with data-synchronization with third-party analysis service. Expiry: 30 daysType: HTTP * Linkedin 1 Learn more about this provider browser_idUsed to recognise the visitor's browser upon reentry on the website. Expiry: 5 yearsType: HTTP * Microsoft 5 Learn more about this provider c.gifCollects data on the user’s navigation and behavior on the website. This is used to compile statistical reports and heatmaps for the website owner. Expiry: SessionType: Pixel _clckCollects data on the user’s navigation and behavior on the website. This is used to compile statistical reports and heatmaps for the website owner. Expiry: 1 yearType: HTTP _clskRegisters statistical data on users' behaviour on the website. Used for internal analytics by the website operator. Expiry: 1 dayType: HTTP _cltkRegisters statistical data on users' behaviour on the website. Used for internal analytics by the website operator. Expiry: SessionType: HTML CLIDCollects data on the user’s navigation and behavior on the website. This is used to compile statistical reports and heatmaps for the website owner. Expiry: 1 yearType: HTTP * Twitter Inc. 1 Learn more about this provider personalization_idThis cookie is set by Twitter - The cookie allows the visitor to share content from the website onto their Twitter profile. Expiry: 400 daysType: HTTP * Vimeo 1 Learn more about this provider vuidCollects data on the user's visits to the website, such as which pages have been read. Expiry: 2 yearsType: HTTP * x.clearbitjs.com 1 cb%3AtestCollects data on the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded with the purpose of generating reports for optimising the website content. Expiry: 1 yearType: HTTP * Marketing 92 Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. * Meta Platforms, Inc. 3 Learn more about this provider lastExternalReferrerDetects how the user reached the website by registering their last URL-address. Expiry: PersistentType: HTML lastExternalReferrerTimeDetects how the user reached the website by registering their last URL-address. Expiry: PersistentType: HTML _fbpUsed by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. Expiry: 3 monthsType: HTTP * Bidswitch 1 Learn more about this provider syncCollects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant. Expiry: SessionType: Pixel * Bluekai.com 1 Learn more about this provider site/#Pending Expiry: SessionType: Pixel * Casale Media 4 Learn more about this provider CMIDCollects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads. Expiry: 1 yearType: HTTP CMPROCollects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement. Expiry: 3 monthsType: HTTP CMPSCollects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads. Expiry: 3 monthsType: HTTP rumCollects data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads. Expiry: SessionType: Pixel * DemandBase 2 Learn more about this provider tuuidCollects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads. Expiry: 400 daysType: HTTP tuuid_luContains a unique visitor ID, which allows Bidswitch.com to track the visitor across multiple websites. This allows Bidswitch to optimize advertisement relevance and ensure that the visitor does not see the same ads multiple times. Expiry: 400 daysType: HTTP * Google 5 Learn more about this provider IDEUsed by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. Expiry: 1 yearType: HTTP pagead/landingCollects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement. Expiry: SessionType: Pixel ads/ga-audiencesUsed by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. Expiry: SessionType: Pixel pagead/1p-conversion/#/Pending Expiry: SessionType: Pixel _gcl_auUsed by Google AdSense for experimenting with advertisement efficiency across websites using their services. Expiry: 3 monthsType: HTTP * Hubspot 1 Learn more about this provider __ptq.gifSends data to the marketing platform Hubspot about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels. Expiry: SessionType: Pixel * LinkedIn 4 Learn more about this provider bcookieUsed by the social networking service, LinkedIn, for tracking the use of embedded services. Expiry: 1 yearType: HTTP li_sugrCollects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant. Expiry: 3 monthsType: HTTP lidcUsed by the social networking service, LinkedIn, for tracking the use of embedded services. Expiry: 1 dayType: HTTP UserMatchHistoryEnsures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor. Expiry: 30 daysType: HTTP * MediMath 3 Learn more about this provider mt_miscCollects data on the user's visits to the website, such as what pages have been loaded. The registered data is used for targeted ads. Expiry: 30 daysType: HTTP mt_mopCollects data on the user's visits to the website, such as what pages have been loaded. The registered data is used for targeted ads. Expiry: 30 daysType: HTTP uuidCollects data on the user's visits to the website, such as what pages have been loaded. The registered data is used for targeted ads. Expiry: 1 yearType: HTTP * Microsoft 17 Learn more about this provider _uetmsclkidPending Expiry: PersistentType: HTML _uetmsclkid_expPending Expiry: PersistentType: HTML _uetsidUsed to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Expiry: PersistentType: HTML _uetsid_expContains the expiry-date for the cookie with corresponding name. Expiry: PersistentType: HTML _uetvidUsed to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Expiry: PersistentType: HTML _uetvid_expContains the expiry-date for the cookie with corresponding name. Expiry: PersistentType: HTML MR [x2]Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Expiry: 7 daysType: HTTP MSPTCPending Expiry: 1 yearType: HTTP MUID [x2]Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains. Expiry: 1 yearType: HTTP SRM_BTracks the user’s interaction with the website’s search-bar-function. This data can be used to present the user with relevant products or services. Expiry: 1 yearType: HTTP ANONCHKRegisters data on visitors from multiple visits and on multiple websites. This information is used to measure the efficiency of advertisement on websites. Expiry: 1 dayType: HTTP SMRegisters a unique ID that identifies the user's device during return visits across websites that use the same ad network. The ID is used to allow targeted ads. Expiry: SessionType: HTTP _uetmsclkidTracks the conversion rate between the user and the advertisement banners on the website - This serves to optimise the relevance of the advertisements on the website. Expiry: 3 monthsType: HTTP _uetsidCollects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement. Expiry: 1 dayType: HTTP _uetvidUsed to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Expiry: 1 yearType: HTTP * Semasio 1 Learn more about this provider SEUNCYRegisters a unique ID that identifies the user's device for return visits. Expiry: 1 yearType: HTTP * Sonobi 2 Learn more about this provider HAPLB8GPending Expiry: SessionType: HTTP us.gifUsed to track the visitor's usage of GIFs - This serves for analytical and marketing purposes. Expiry: SessionType: Pixel * StackAdapt 10 Learn more about this provider sa-user-id [x2]Random identifier for user identification by StackAdapt. Expiry: 1 yearType: HTTP sa-user-id-v2 [x2]Random identifier for user identification by StackAdapt. Expiry: 1 yearType: HTTP convPending Expiry: SessionType: Pixel sa-user-idUsed to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Expiry: PersistentType: HTML sa-user-id-v2Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Expiry: PersistentType: HTML sa-user-id-v3 [x2]Pending Expiry: 1 yearType: HTTP sa-user-id-v3Pending Expiry: PersistentType: HTML * Tapad 4 Learn more about this provider idsync/ex/receive/checkThis cookie is set by the audience manager of the website to determine the time and frequencies of visitor data synchronization - cookie data synchronization is used to synchronize and gather visitor data from several websites. Expiry: SessionType: Pixel TapAd_3WAY_SYNCSUsed for data-synchronization with advertisement networks. Expiry: 2 monthsType: HTTP TapAd_DIDUsed to determine what type of devices (smartphones, tablets, computers, TVs etc.) is used by a user. Expiry: 2 monthsType: HTTP TapAd_TSUsed to determine what type of devices (smartphones, tablets, computers, TVs etc.) is used by a user. Expiry: 2 monthsType: HTTP * Telaria 2 Learn more about this provider tv_UIDMPending Expiry: 400 daysType: HTTP tvidPresents the user with relevant content and advertisement. The service is provided by third-party advertisement hubs, which facilitate real-time bidding for advertisers. Expiry: 1 yearType: HTTP * The Trade Desk 1 Learn more about this provider track/cmf/genericPresents the user with relevant content and advertisement. The service is provided by third-party advertisement hubs, which facilitate real-time bidding for advertisers. Expiry: SessionType: Pixel * Twitter Inc. 5 Learn more about this provider i/adsct [x2]The cookie is used by Twitter.com in order to determine the number of visitors accessing the website through Twitter advertisement content. Expiry: SessionType: Pixel muc_adsCollects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant. Expiry: 400 daysType: HTTP i/jot/embedsSets a unique ID for the visitor, that allows third party advertisers to target the visitor with relevant advertisement. This pairing service is provided by third party advertisement hubs, which facilitates real-time bidding for advertisers. Expiry: SessionType: Pixel RichHistoryCollects data on visitors' preferences and behaviour on the website - This information is used make content and advertisement more relevant to the specific visitor. Expiry: SessionType: HTML * YouTube 20 Learn more about this provider LAST_RESULT_ENTRY_KEYUsed to track user’s interaction with embedded content. Expiry: SessionType: HTTP LogsDatabaseV2:V#||LogsRequestsStorePending Expiry: PersistentType: IDB nextIdUsed to track user’s interaction with embedded content. Expiry: SessionType: HTTP remote_sidNecessary for the implementation and functionality of YouTube video-content on the website. Expiry: SessionType: HTTP requestsUsed to track user’s interaction with embedded content. Expiry: SessionType: HTTP ServiceWorkerLogsDatabase#SWHealthLogNecessary for the implementation and functionality of YouTube video-content on the website. Expiry: PersistentType: IDB TESTCOOKIESENABLEDUsed to track user’s interaction with embedded content. Expiry: 1 dayType: HTTP VISITOR_INFO1_LIVETries to estimate the users' bandwidth on pages with integrated YouTube videos. Expiry: 180 daysType: HTTP VISITOR_PRIVACY_METADATAStores the user's cookie consent state for the current domain Expiry: 180 daysType: HTTP YSCRegisters a unique ID to keep statistics of what videos from YouTube the user has seen. Expiry: SessionType: HTTP yt.innertube::nextIdRegisters a unique ID to keep statistics of what videos from YouTube the user has seen. Expiry: PersistentType: HTML ytidb::LAST_RESULT_ENTRY_KEYStores the user's video player preferences using embedded YouTube video Expiry: PersistentType: HTML YtIdbMeta#databasesUsed to track user’s interaction with embedded content. Expiry: PersistentType: IDB yt-remote-cast-availableStores the user's video player preferences using embedded YouTube video Expiry: SessionType: HTML yt-remote-cast-installedStores the user's video player preferences using embedded YouTube video Expiry: SessionType: HTML yt-remote-connected-devicesStores the user's video player preferences using embedded YouTube video Expiry: PersistentType: HTML yt-remote-device-idStores the user's video player preferences using embedded YouTube video Expiry: PersistentType: HTML yt-remote-fast-check-periodStores the user's video player preferences using embedded YouTube video Expiry: SessionType: HTML yt-remote-session-appStores the user's video player preferences using embedded YouTube video Expiry: SessionType: HTML yt-remote-session-nameStores the user's video player preferences using embedded YouTube video Expiry: SessionType: HTML * x.clearbitjs.com 6 __tld__Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Expiry: SessionType: HTTP cb_anonymous_idCollects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement. Expiry: 1 yearType: HTTP cb_group_idCollects data on visitors. This information is used to assign visitors into segments, making website advertisement more efficient. Expiry: 1 yearType: HTTP cb_user_idCollects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement. Expiry: 1 yearType: HTTP cb_group_propertiesCollects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement. Expiry: PersistentType: HTML cb_user_traitsCollects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement. Expiry: PersistentType: HTML * Unclassified 3 Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies. * Capterra 1 Learn more about this provider capterra_tracker.gifPending Expiry: SessionType: Pixel * Learning Pool 1 Learn more about this provider productLastViewedOrSelectedPending Expiry: 30 daysType: HTTP * Slides 1 Learn more about this provider _slides_app_sessionPending Expiry: SessionType: HTTP Cross-domain consent2 Your consent applies to the following domains: List of domains your consent applies to: discover.learningpool.com learningpool.com Cookie declaration last updated on 08.01.24 by Cookiebot [#IABV2_TITLE#] [#IABV2_BODY_INTRO#] [#IABV2_BODY_LEGITIMATE_INTEREST_INTRO#] [#IABV2_BODY_PREFERENCE_INTRO#] [#IABV2_LABEL_PURPOSES#] [#IABV2_BODY_PURPOSES_INTRO#] [#IABV2_BODY_PURPOSES#] [#IABV2_LABEL_FEATURES#] [#IABV2_BODY_FEATURES_INTRO#] [#IABV2_BODY_FEATURES#] [#IABV2_LABEL_PARTNERS#] [#IABV2_BODY_PARTNERS_INTRO#] [#IABV2_BODY_PARTNERS#] What are cookies? Here's the short version. Small but mighty, cookies are small text files that help websites make a user's experience richer and more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies, we need your permission. We use different types of cookies to improve your site experience, some of which are placed by third-party services that appear on our pages. At any time, you can change or withdraw your consent by contacting us. Learn more about who we are, how you can contact us, and how we process personal data in our Privacy Policy. Do not sell or share my personal information Opt out Allow selection Customize Allow all cookies Powered by Cookiebot by Usercentrics twitter logo linkedin logo facebook logo youtube logo instagram logo search icon star icon Skip to content Close mobile navigation * Solutions * Back * Use cases * Back * Onboarding * Compliance * Upskilling * Industries * Back * Business Services * Construction * Financial Services * Hospitality * Life Sciences * Manufacturing * Oil, Gas & Energy * Retail * Technology * Telecommunications * Products * Back * Platform * Back * Overview * Capabilities * Intelligent data * Features * Enterprise-ready * Integrations * Content * Back * Adaptive * AI Conversations * Custom * Library * Skills Builder * OnScreen * Learning Record Store * Case studies * Resources * Back * Blog * Downloads * Webinars * Events * Newsletter * Company * Back * What we do * Industry recognition * Our story * Leadership team * Careers * ESG * Innovation * Contact * Back * Support * Get in touch * Request a demo * Request for proposal Request a demo Get in touch Open mobile navigation * Solutions * Use cases * Onboarding * Compliance * Upskilling * Industries * Business Services * Construction * Financial Services * Hospitality * Life Sciences * Manufacturing * Oil, Gas & Energy * Retail * Technology * Telecommunications * Products * Platform * Overview * Capabilities * Intelligent data * Features * Enterprise-ready * Integrations * Content * Adaptive * AI Conversations * Custom * Library * Skills Builder * OnScreen * Learning Record Store * Case studies * Resources * Blog * Downloads * Webinars * Events * Newsletter * Company * What we do * Industry recognition * Our story * Leadership team * Careers * ESG * Innovation * Contact * Support * Get in touch * Request a demo * Request for proposal Request a demo Get in touch SUPPORT HOW TO CONTACT SUPPORT Create a ticket Available 24/7 Create ticket Call us 24/7 363 days a year +44 345 074 4114 +1 844 238 5577 What happens next? Find out what happens when you contact support, here. 2000 + Weekly support cases 96 % Rated service as excellent 98 % Customer satisfaction rate PUTTING YOU FIRST We’re invested in making sure your vision for learning is realized. That’s why our customers can count on: * A dedicated project manager and project team throughout implementation * Launch support to get your solution off the ground. * An assigned customer success manager as your ongoing point of contact * An assigned customer account executive to manage the commercial relationship & future strategy * End-user support 7 days a week, 24/7, 363 days per year, with an online customer portal to log and track cases. * Unlimited administrator support from a dedicated help desk, including access to our customer success team. * Training support including access to our online Academy so you can receive just in time training, webinars and frequent coaching. CUSTOMER CARE CHECKLIST Our team is passionate about providing our customers with a world-class experience. It’s our promise to: * Treat you with respect, be polite, and be helpful * Be honest with you when delivering our service * Make sure that our team are trained to give you the help that you need * Use plain language, without jargon, when answering your questions * Review our customer standards using our client satisfaction survey continuously * Use your feedback to improve our services * Have staff available to deal with your queries 24/7 With your own customer account executive, a project team behind you, and full end-user support, we are with you every step of the way to make sure your relationship with Learning Pool is a positive one. LEARNING POOL ACADEMY Our free online training academy offers fantastic, self-service resources to help you get the very most out of the solutions we provide. Packed full of on-demand videos, demos and guides, you can also take part in real-time activities such as live webinars, forum discussions and live chats. You can contribute to the development of the learning through online feedback and evaluation activities as well. And our support team is always on hand to answer your questions or show you the best way to do something. Visit SELF-SERVICE SUPPORT FOR PRODUCT ADMINISTRATORS Learning Pool Academy Access the Learning Pool Academy Customers enjoy self-service training resources like: * Videos * Demos * Guides * Tips & Tricks * Webinars * Forums * Live chats and more! 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