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TROUBLESHOOTING FRAMEWORKS

Proven PracticesBest Practices & Troubleshooting Guides
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Jul 2020
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Jul 2020

21d ago

gsampleNR Support
12
Jul '20


Once you’ve installed one of our products, you should see data reporting within
a few minutes . If you’re having trouble, these troubleshooting guides cover the
steps our support team takes to help diagnose and resolve issues quickly.

If you are still having issues after following the relevant guide and would like
to work with our Support Engineers let us know what you have already tried and
the results so we don’t have you repeat steps.

Find the troubleshooting guides for your product below.


.NET

Azure Install 66
Linux Install (.NET Core Only) 37
Windows Install 89
Configuration 39
Logs in Context 39


ALERTS

False Alerts 28
Notifications 26


ANDROID

Install and Configuration 32


APM

Distributed Tracing 74
Infinite Tracing 15
Metric Grouping Issues(MGI) 9
UI


BROWSER

Install 71
Configuration 19
Distributed Tracing 74


CONTAINERIZED PRIVATE MINION (CPM)

General 51
Internal Error Codes 36
Docker 27
Kubernetes 40


GOLANG

Install 38
Logs in Context 13


INFRASTRUCTURE

Install
Log Forwarding 49


ON-HOST INTEGRATIONS

Kafka Install 27
MSSQL Install 24


IOS

Install and Config 23


JAVA

Install 64
Configuration
Logs in Context 11


LAMBDA

General Knowledge Part 1 16
General Knowledge Part 2 13
Installation Details by Method 12
Troubleshooting Lambda Part 1 30
Troubleshooting Lambda Part 2 32


LOG FORWARDING

AWS CloudWatch plugin 18
AWS FireLens plugin 2
AWS Kinesis Firehose 6
AWS Lambda S3 Logs 3
Infrastructure Agent 49
Kubernetes plugin 9
Fluent Bit Plugin 12
Fluentd Plugin 3
Log API 10
Logstash Plugin 2
Vector plugin


LOGS IN CONTEXT

.Net Agent 39
Agent APIs 2
Go Agent 13
Java Agent 11
Node.js Agent 16
PHP Agent 9
Python Agent 16
Ruby Agent 6


NODE.JS

Install 42
Configuration 44
Logs in Context 16


OPENTELEMETRY

Understanding the Core Concepts 14
SDK Configuration 5
Enable Logging 4
Troubleshooting 17


PHP

Install 25
Configuration 13
Logs in Context 9


PYTHON

Install 59
Configuration
Logs in Context 16


RUBY

Install 23
Configuration 32
Logs in Context 6


SYNTHETICS

Timeouts and Error Messages 48


UI

APM UI 10

9

 * Distributed Tracing Troubleshooting Framework74
 * APM UI Troubleshooting Framework10
 * Installing APM for an application that uses AWS Lambda, and doing so with
   Terraform1
 * [.Net] New to New Relic1
 * Not seeing data from Talend server
 * 4 more

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