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Text Content

 * English
   
    * English

 * Support
   
    * Help Center
    * Talk to Support
    * Training
   
      --------------------------------------------------------------------------------
   
    * Support Plans
    * Partner Solutions

 * Login
 * Console

Twilio logo
 * Products
   
   CUSTOMER DATA
   
   --------------------------------------------------------------------------------
   
    * Twilio Segment logo
      Customer Data Platform
      
      Unify your customer data with Segment to power personalized engagement
   
    * Connections ↗
      
      Integrate web and mobile app data with a single API
   
    * Protocols ↗
      
      Protect the integrity of your data
   
    * Journeys ↗
      
      Design cross-channel engagement
   
    * Profiles Sync ↗
      
      Sync customer profiles to the warehouse
   
    * Reverse ETL ↗
      
      Move warehouse data to your applications
   
   COMMUNICATIONS
   
   --------------------------------------------------------------------------------
   
    * Twilio MessagingX logo
      Messaging
      
      Send and receive multichannel text and media messages in 180+ countries
      
      SMS WhatsApp Chat
    * Twilio SendGrid Email API logo
      Email
      
      Deliver email messages reliably at scale with SendGrid
   
    * Twilio Programmable Voice logo
      Voice
      
      Make, receive, and monitor calls around the world
      
      PSTN Sip Trunking SDK
    * Twilio Phone Numbers logo
      Phone Numbers
      
      Access local, national, and toll-free phone numbers
      
      Short Codes
   
   --------------------------------------------------------------------------------
   
    * Twilio Verify logo
      Verify
      
      Globally-managed multichannel 2FA and passwordless authentication
   
    * Twilio Lookup logo
      Lookup
      
      Know your customer and assess identity risk with real-time phone
      intelligence
   
    * Twilio Developer Center logo
      Serverless
      
      Build, deploy, and run apps with Twilio’s serverless environment
   
    * Twilio Video logo
      Video
      
      Build HD real-time video applications
   
    * Twilio IoT logo
      IoT
      
      Connect IoT devices to global cellular networks
   
   APPLICATIONS
   
   --------------------------------------------------------------------------------
   
    * Twilio Flex logo
      Twilio Flex
      
      Digital engagement center for customer service and sales
      
      Contact Center
    * Twilio Engage logo
      Twilio Engage
      
      Create multi-channel campaigns with a unified data-first platform
   
    * Twilio Marketing Campaigns logo
      Marketing Campaigns
      
      Create and manage email marketing campaigns with SendGrid

 * Solutions
   
   BY USE CASE
   
   --------------------------------------------------------------------------------
   
    * Customer Engagement Platform
      
      Build durable customer relationships with personalized, data-driven
      engagement
   
    * Marketing
      
      Keep customers engaged on any channel
      
      SMS Marketing
    * Product & Engineering
      
      Connect with target users reliably and securely
      
      Alerts & Notifications Identity & Verification
    * Customer Experience
      
      Deliver personalized customer experiences at scale
      
      Contact Center IVR & Bots
   
   BY INDUSTRY
   
   --------------------------------------------------------------------------------
   
    * Financial Services
    * Healthcare
    * Hospitality
    * Public Sector
    * Real Estate
    * Retail
   
   BY BUSINESS
   
   --------------------------------------------------------------------------------
   
    * Enterprise
    * Startup
    * Nonprofit
   
   RESOURCES
   
   --------------------------------------------------------------------------------
   
    * Why Twilio
      
      The trusted platform for data-driven customer engagement across any
      channel.
   
    * Customer Stories
      
      See what customers are building with Twilio
   
    * Resource Center
      
      Browse our content library for more resources on how you can create
      lasting customer relationships
   
    * Twilio Beta Center
      
      Discover our current beta programs and find out how you can participate
   
    * Trust Center
      
      Twilio’s security, data privacy, regulatory compliance, and resiliency
      policies.

 * Developers
   
   AN OPEN BOOK DOCUMENTATION
   
   --------------------------------------------------------------------------------
   
    * Twilio Flex
    * SMS
    * Programmable Voice
    * Video
    * Email
    * WhatsApp API
    * Elastic SIP Trunking
    * Super SIM
    * Verify
    * Functions
    * Studio
    * Twilio CLI
   
   See all docs
   
   > TWO USERS IN A CIRCLE COMMUNITY
   
   --------------------------------------------------------------------------------
   
    * Ahoy!
      
      Get inspired by the latest from our developer community
   
    * Blog
      
      Read tutorials, community projects, and product updates
   
    * Stack Overflow
      
      Ask the Twilio community for help
   
    * Champions
      
      Become a Twilio community Champion
   
    * Developer Events Beta
      
      Join upcoming group events
   
   WRENCH AND SCREWDRIVER TOOLS & RESOURCES
   
   --------------------------------------------------------------------------------
   
    * CodeExchange
      
      Usable code samples for faster builds
   
    * Changelog
      
      See updates and additions to Twilio products
   
    * API Status
      
      Check real-time monitoring of APIs and all services

 * Services & Support
   
   PEOPLE SHAKING HANDS PARTNERS
   
   --------------------------------------------------------------------------------
   
    * Find a Partner
      
      Work with a Twilio partner to buy or build the right solution
   
    * Partner with us
      
      Join our Build Program as a technology or consulting partner
   
   DESKTOP COMPUTER WITH A USER ICON TWILIO SERVICES
   
   --------------------------------------------------------------------------------
   
    * Professional Services
      
      Get technical and strategic advice from Twilio experts
   
    * Training
      
      Learn how to architect, build, and support your apps
   
   CUSTOMER SERVICE HEADSET SUPPORT
   
   --------------------------------------------------------------------------------
   
    * Talk to Support
    * Help Center
    * Frequently Asked Questions
    * Support Plans

 * Pricing
   
   FEATURED PRODUCTS
   
   --------------------------------------------------------------------------------
   
    * SMS
    * WhatsApp API
    * Conversations
    * Twilio Engage
    * Verify
    * Lookup
    * Twilio Flex
   
   CHANNELS
   
   --------------------------------------------------------------------------------
   
    * Programmable Voice
    * Video
    * Email
   
   APPLICATIONS
   
   --------------------------------------------------------------------------------
   
    * Marketing Campaigns
    * Twilio Segment
    * Serverless
   
   CONNECTIVITY
   
   --------------------------------------------------------------------------------
   
    * Super SIM
    * Wireless
    * Narrowband
    * Elastic SIP Trunking
   
   See all pricing

 * Contact sales
 * Start for free
 * Menu

 * Products
   
   CUSTOMER DATA
   
   --------------------------------------------------------------------------------
   
    * Twilio Segment logo
      Customer Data Platform
      
      Unify your customer data with Segment to power personalized engagement
   
    * Connections ↗
      
      Integrate web and mobile app data with a single API
   
    * Protocols ↗
      
      Protect the integrity of your data
   
    * Journeys ↗
      
      Design cross-channel engagement
   
    * Profiles Sync ↗
      
      Sync customer profiles to the warehouse
   
    * Reverse ETL ↗
      
      Move warehouse data to your applications
   
   COMMUNICATIONS
   
   --------------------------------------------------------------------------------
   
    * Twilio MessagingX logo
      Messaging
      
      Send and receive multichannel text and media messages in 180+ countries
      
      SMS WhatsApp Chat
    * Twilio SendGrid Email API logo
      Email
      
      Deliver email messages reliably at scale with SendGrid
   
    * Twilio Programmable Voice logo
      Voice
      
      Make, receive, and monitor calls around the world
      
      PSTN Sip Trunking SDK
    * Twilio Phone Numbers logo
      Phone Numbers
      
      Access local, national, and toll-free phone numbers
      
      Short Codes
   
   --------------------------------------------------------------------------------
   
    * Twilio Verify logo
      Verify
      
      Globally-managed multichannel 2FA and passwordless authentication
   
    * Twilio Lookup logo
      Lookup
      
      Know your customer and assess identity risk with real-time phone
      intelligence
   
    * Twilio Developer Center logo
      Serverless
      
      Build, deploy, and run apps with Twilio’s serverless environment
   
    * Twilio Video logo
      Video
      
      Build HD real-time video applications
   
    * Twilio IoT logo
      IoT
      
      Connect IoT devices to global cellular networks
   
   APPLICATIONS
   
   --------------------------------------------------------------------------------
   
    * Twilio Flex logo
      Twilio Flex
      
      Digital engagement center for customer service and sales
      
      Contact Center
    * Twilio Engage logo
      Twilio Engage
      
      Create multi-channel campaigns with a unified data-first platform
   
    * Twilio Marketing Campaigns logo
      Marketing Campaigns
      
      Create and manage email marketing campaigns with SendGrid

 * Solutions
   
   BY USE CASE
   
   --------------------------------------------------------------------------------
   
    * Customer Engagement Platform
      
      Build durable customer relationships with personalized, data-driven
      engagement
   
    * Marketing
      
      Keep customers engaged on any channel
      
      SMS Marketing
    * Product & Engineering
      
      Connect with target users reliably and securely
      
      Alerts & Notifications Identity & Verification
    * Customer Experience
      
      Deliver personalized customer experiences at scale
      
      Contact Center IVR & Bots
   
   BY INDUSTRY
   
   --------------------------------------------------------------------------------
   
    * Financial Services
    * Healthcare
    * Hospitality
    * Public Sector
    * Real Estate
    * Retail
   
   BY BUSINESS
   
   --------------------------------------------------------------------------------
   
    * Enterprise
    * Startup
    * Nonprofit
   
   RESOURCES
   
   --------------------------------------------------------------------------------
   
    * Why Twilio
      
      The trusted platform for data-driven customer engagement across any
      channel.
   
    * Customer Stories
      
      See what customers are building with Twilio
   
    * Resource Center
      
      Browse our content library for more resources on how you can create
      lasting customer relationships
   
    * Twilio Beta Center
      
      Discover our current beta programs and find out how you can participate
   
    * Trust Center
      
      Twilio’s security, data privacy, regulatory compliance, and resiliency
      policies.

 * Developers
   
   AN OPEN BOOK DOCUMENTATION
   
   --------------------------------------------------------------------------------
   
    * Twilio Flex
    * SMS
    * Programmable Voice
    * Video
    * Email
    * WhatsApp API
    * Elastic SIP Trunking
    * Super SIM
    * Verify
    * Functions
    * Studio
    * Twilio CLI
   
   See all docs
   
   > TWO USERS IN A CIRCLE COMMUNITY
   
   --------------------------------------------------------------------------------
   
    * Ahoy!
      
      Get inspired by the latest from our developer community
   
    * Blog
      
      Read tutorials, community projects, and product updates
   
    * Stack Overflow
      
      Ask the Twilio community for help
   
    * Champions
      
      Become a Twilio community Champion
   
    * Developer Events Beta
      
      Join upcoming group events
   
   WRENCH AND SCREWDRIVER TOOLS & RESOURCES
   
   --------------------------------------------------------------------------------
   
    * CodeExchange
      
      Usable code samples for faster builds
   
    * Changelog
      
      See updates and additions to Twilio products
   
    * API Status
      
      Check real-time monitoring of APIs and all services

 * Services & Support
   
   PEOPLE SHAKING HANDS PARTNERS
   
   --------------------------------------------------------------------------------
   
    * Find a Partner
      
      Work with a Twilio partner to buy or build the right solution
   
    * Partner with us
      
      Join our Build Program as a technology or consulting partner
   
   DESKTOP COMPUTER WITH A USER ICON TWILIO SERVICES
   
   --------------------------------------------------------------------------------
   
    * Professional Services
      
      Get technical and strategic advice from Twilio experts
   
    * Training
      
      Learn how to architect, build, and support your apps
   
   CUSTOMER SERVICE HEADSET SUPPORT
   
   --------------------------------------------------------------------------------
   
    * Talk to Support
    * Help Center
    * Frequently Asked Questions
    * Support Plans

 * Pricing
   
   FEATURED PRODUCTS
   
   --------------------------------------------------------------------------------
   
    * SMS
    * WhatsApp API
    * Conversations
    * Twilio Engage
    * Verify
    * Lookup
    * Twilio Flex
   
   CHANNELS
   
   --------------------------------------------------------------------------------
   
    * Programmable Voice
    * Video
    * Email
   
   APPLICATIONS
   
   --------------------------------------------------------------------------------
   
    * Marketing Campaigns
    * Twilio Segment
    * Serverless
   
   CONNECTIVITY
   
   --------------------------------------------------------------------------------
   
    * Super SIM
    * Wireless
    * Narrowband
    * Elastic SIP Trunking
   
   See all pricing

 * Start for free
 * Login
 * Console
 * Contact sales


Print this page
Customer Agreements

Terms of Service

Acceptable Use Policy

Service and Country Specific Requirements

Data Protection Addendum (DPA)

Security Overview

Service Level Agreement

Advisory Services Terms

Professional Services Terms

European Electronic Communications Code Rights Waiver

Customer Name Changes and Assignments

Updates to Legal Terms and Conditions

Privacy

Data Privacy at Twilio

Privacy Notice

Binding Corporate Rules

Sub-processors

GDPR

Privacy Shield

Customer Data Protection Addendum

Supplier Data Protection Addendum

Mobile Application Terms

Twilio Frontline End User App Terms

Twilio Authy App Terms

Supplier Agreements

Supplier Purchase Order Terms and Conditions

Country-Specific Terms

Supplier Data Protection Addendum

Supplier Code of Conduct

Intellectual Property

DMCA Policy

Trademark

Resources for Law Enforcement

Government Requests

Transparency Report

Civil Requests

Submit a request or subpoena

Code of Conduct & Ethics Hotline

Twilio Code of Conduct

Ethics and Whistleblower Hotline

Digital Promotions General Rules

Sweepstakes Rules

Customer Research and User Experience

Acknowledgement and Waiver

Legal Notices for Twilio's Web Site

Impressum (Germany)

Italy ALIAS Database Code of Conduct

Code of Conduct (Italy)


HANDLING DISPUTES

We hope we can resolve any disputes relating to our data protection practices by
working with you to understand your concerns and correct any issues. If
something isn’t right with your account, please reach out to our Support team.
If you have questions or concerns about our data protection practices, you can
contact the Office of the Data Protection Officer either by emailing us at
privacy@twilio.com or by writing to us at any of the following addresses:

Worldwide Headquarters



EEA Headquarters



UK Headquarters



Twilio Inc.
101 Spear Street, 5th Floor
San Francisco, CA 94105



Twilio Ireland Limited
3 Dublin Landings, North Wall Quay
Dublin 1, Ireland



Twilio UK Limited
100 New Bridge Street
London, United Kingdom, EC4V 6JA




HANDLING DISPUTES RELATING TO OUR AGREEMENT WITH YOU

In the event that you have a dispute relating to or arising out of your
agreement with us for your use of our products and services, please see that
agreement regarding how those disputes will be resolved.


HANDLING DISPUTES RELATING TO OUR DATA PROTECTION PRACTICES

In the unlikely event that we are unable to resolve a privacy concern quickly
and thoroughly, we provide you with dispute resolution options below. These
options differ slightly depending on where you are and which path you choose to
take.


INDEPENDENT DISPUTE RESOLUTION

If you are a resident of the European Economic Area (EEA), United Kingdom (UK),
or Switzerland and are dissatisfied with the manner in which we have addressed
your concerns about our privacy practices, you may seek further assistance, at
no cost to you, from our designated independent recourse mechanism:

JAMS for Dispute Resolution An icon of a outbound link arrow

Residents of the EEA, UK, or Switzerland may also elect to arbitrate unresolved
complaints. Prior to initiating arbitration for those unresolved complaints, you
must:

 * (1) contact Twilio and afford us the opportunity to resolve the issue;
 * (2) seek assistance from Twilio’s designated independent recourse mechanism
   above; and
 * (3) contact the U.S. Department of Commerce (either directly or through a
   European Data Protection Authority or the Swiss Federal Data Protection and
   Information Commissioner) and afford the Department of Commerce time to
   attempt to resolve the issue.

Each party will be responsible for its own attorney’s fees. Please be advised
that, while Twilio does not rely on Privacy Shield for cross-border data
transfers, this arbitration process is provided through the Privacy Shield
framework. As such, the arbitrator(s) may only impose individual-specific,
non-monetary, equitable relief necessary to remedy any violation of the Privacy
Shield Principles with respect to the individual. Twilio is subject to the
investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).


DATA PROTECTION AUTHORITIES

Individuals in many jurisdictions around the world have additional rights to
make a complaint to a competent data protection authority or commence
proceedings in a court of competent jurisdiction in accordance with applicable
data protection laws. Depending on where you live, you may have the additional
right to lodge a complaint with your local data protection authority.

In addition, residents of the EEA have the right to lodge a complaint with the
Data Protection Commissioner in Ireland (where our EEA headquarters are based).

 

Irish Data Protection Commissioner

Office of the Data Protection Commissioner

Canal House, Station Road, Portarlington, Co. Laois, R32 AP23, Ireland

Phone: +353 57 868 4757

Fax: +353 57 868 4757

Email: info@dataprotection.ie

--------------------------------------------------------------------------------

Residents of the UK have the right to lodge a complaint with the Information
Commissioner’s Office (where our UK headquarters are based).

 

Information Commissioner's Office

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom

Phone: 0303 123 1113 (local rate)

Fax: 016 25 524 510

Email: icocasework@ico.org.uk

--------------------------------------------------------------------------------

If you have any unresolved privacy or data use concerns related to Twilio's
participation in CBPR certification that we have not addressed satisfactorily,
you may contact our U.S.-based third-party dispute resolution provider (free of
charge) at https://feedback-form.truste.com/watchdog/request.

For more information about Twilio’s complaint handling procedures, see
Twilio’s BCR: Complaint Handling Procedure.


WE CAN'T WAIT TO SEE WHAT YOU BUILD.


PRODUCTS

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