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Effective URL: https://www.twilio.com/en-us/legal/privacy/disputes
Submission: On July 24 via manual from CA — Scanned from CA
Effective URL: https://www.twilio.com/en-us/legal/privacy/disputes
Submission: On July 24 via manual from CA — Scanned from CA
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* English * English * Support * Help Center * Talk to Support * Training -------------------------------------------------------------------------------- * Support Plans * Partner Solutions * Login * Console Twilio logo * Products CUSTOMER DATA -------------------------------------------------------------------------------- * Twilio Segment logo Customer Data Platform Unify your customer data with Segment to power personalized engagement * Connections ↗ Integrate web and mobile app data with a single API * Protocols ↗ Protect the integrity of your data * Journeys ↗ Design cross-channel engagement * Profiles Sync ↗ Sync customer profiles to the warehouse * Reverse ETL ↗ Move warehouse data to your applications COMMUNICATIONS -------------------------------------------------------------------------------- * Twilio MessagingX logo Messaging Send and receive multichannel text and media messages in 180+ countries SMS WhatsApp Chat * Twilio SendGrid Email API logo Email Deliver email messages reliably at scale with SendGrid * Twilio Programmable Voice logo Voice Make, receive, and monitor calls around the world PSTN Sip Trunking SDK * Twilio Phone Numbers logo Phone Numbers Access local, national, and toll-free phone numbers Short Codes -------------------------------------------------------------------------------- * Twilio Verify logo Verify Globally-managed multichannel 2FA and passwordless authentication * Twilio Lookup logo Lookup Know your customer and assess identity risk with real-time phone intelligence * Twilio Developer Center logo Serverless Build, deploy, and run apps with Twilio’s serverless environment * Twilio Video logo Video Build HD real-time video applications * Twilio IoT logo IoT Connect IoT devices to global cellular networks APPLICATIONS -------------------------------------------------------------------------------- * Twilio Flex logo Twilio Flex Digital engagement center for customer service and sales Contact Center * Twilio Engage logo Twilio Engage Create multi-channel campaigns with a unified data-first platform * Twilio Marketing Campaigns logo Marketing Campaigns Create and manage email marketing campaigns with SendGrid * Solutions BY USE CASE -------------------------------------------------------------------------------- * Customer Engagement Platform Build durable customer relationships with personalized, data-driven engagement * Marketing Keep customers engaged on any channel SMS Marketing * Product & Engineering Connect with target users reliably and securely Alerts & Notifications Identity & Verification * Customer Experience Deliver personalized customer experiences at scale Contact Center IVR & Bots BY INDUSTRY -------------------------------------------------------------------------------- * Financial Services * Healthcare * Hospitality * Public Sector * Real Estate * Retail BY BUSINESS -------------------------------------------------------------------------------- * Enterprise * Startup * Nonprofit RESOURCES -------------------------------------------------------------------------------- * Why Twilio The trusted platform for data-driven customer engagement across any channel. * Customer Stories See what customers are building with Twilio * Resource Center Browse our content library for more resources on how you can create lasting customer relationships * Twilio Beta Center Discover our current beta programs and find out how you can participate * Trust Center Twilio’s security, data privacy, regulatory compliance, and resiliency policies. * Developers AN OPEN BOOK DOCUMENTATION -------------------------------------------------------------------------------- * Twilio Flex * SMS * Programmable Voice * Video * Email * WhatsApp API * Elastic SIP Trunking * Super SIM * Verify * Functions * Studio * Twilio CLI See all docs > TWO USERS IN A CIRCLE COMMUNITY -------------------------------------------------------------------------------- * Ahoy! Get inspired by the latest from our developer community * Blog Read tutorials, community projects, and product updates * Stack Overflow Ask the Twilio community for help * Champions Become a Twilio community Champion * Developer Events Beta Join upcoming group events WRENCH AND SCREWDRIVER TOOLS & RESOURCES -------------------------------------------------------------------------------- * CodeExchange Usable code samples for faster builds * Changelog See updates and additions to Twilio products * API Status Check real-time monitoring of APIs and all services * Services & Support PEOPLE SHAKING HANDS PARTNERS -------------------------------------------------------------------------------- * Find a Partner Work with a Twilio partner to buy or build the right solution * Partner with us Join our Build Program as a technology or consulting partner DESKTOP COMPUTER WITH A USER ICON TWILIO SERVICES -------------------------------------------------------------------------------- * Professional Services Get technical and strategic advice from Twilio experts * Training Learn how to architect, build, and support your apps CUSTOMER SERVICE HEADSET SUPPORT -------------------------------------------------------------------------------- * Talk to Support * Help Center * Frequently Asked Questions * Support Plans * Pricing FEATURED PRODUCTS -------------------------------------------------------------------------------- * SMS * WhatsApp API * Conversations * Twilio Engage * Verify * Lookup * Twilio Flex CHANNELS -------------------------------------------------------------------------------- * Programmable Voice * Video * Email APPLICATIONS -------------------------------------------------------------------------------- * Marketing Campaigns * Twilio Segment * Serverless CONNECTIVITY -------------------------------------------------------------------------------- * Super SIM * Wireless * Narrowband * Elastic SIP Trunking See all pricing * Contact sales * Start for free * Menu * Products CUSTOMER DATA -------------------------------------------------------------------------------- * Twilio Segment logo Customer Data Platform Unify your customer data with Segment to power personalized engagement * Connections ↗ Integrate web and mobile app data with a single API * Protocols ↗ Protect the integrity of your data * Journeys ↗ Design cross-channel engagement * Profiles Sync ↗ Sync customer profiles to the warehouse * Reverse ETL ↗ Move warehouse data to your applications COMMUNICATIONS -------------------------------------------------------------------------------- * Twilio MessagingX logo Messaging Send and receive multichannel text and media messages in 180+ countries SMS WhatsApp Chat * Twilio SendGrid Email API logo Email Deliver email messages reliably at scale with SendGrid * Twilio Programmable Voice logo Voice Make, receive, and monitor calls around the world PSTN Sip Trunking SDK * Twilio Phone Numbers logo Phone Numbers Access local, national, and toll-free phone numbers Short Codes -------------------------------------------------------------------------------- * Twilio Verify logo Verify Globally-managed multichannel 2FA and passwordless authentication * Twilio Lookup logo Lookup Know your customer and assess identity risk with real-time phone intelligence * Twilio Developer Center logo Serverless Build, deploy, and run apps with Twilio’s serverless environment * Twilio Video logo Video Build HD real-time video applications * Twilio IoT logo IoT Connect IoT devices to global cellular networks APPLICATIONS -------------------------------------------------------------------------------- * Twilio Flex logo Twilio Flex Digital engagement center for customer service and sales Contact Center * Twilio Engage logo Twilio Engage Create multi-channel campaigns with a unified data-first platform * Twilio Marketing Campaigns logo Marketing Campaigns Create and manage email marketing campaigns with SendGrid * Solutions BY USE CASE -------------------------------------------------------------------------------- * Customer Engagement Platform Build durable customer relationships with personalized, data-driven engagement * Marketing Keep customers engaged on any channel SMS Marketing * Product & Engineering Connect with target users reliably and securely Alerts & Notifications Identity & Verification * Customer Experience Deliver personalized customer experiences at scale Contact Center IVR & Bots BY INDUSTRY -------------------------------------------------------------------------------- * Financial Services * Healthcare * Hospitality * Public Sector * Real Estate * Retail BY BUSINESS -------------------------------------------------------------------------------- * Enterprise * Startup * Nonprofit RESOURCES -------------------------------------------------------------------------------- * Why Twilio The trusted platform for data-driven customer engagement across any channel. * Customer Stories See what customers are building with Twilio * Resource Center Browse our content library for more resources on how you can create lasting customer relationships * Twilio Beta Center Discover our current beta programs and find out how you can participate * Trust Center Twilio’s security, data privacy, regulatory compliance, and resiliency policies. * Developers AN OPEN BOOK DOCUMENTATION -------------------------------------------------------------------------------- * Twilio Flex * SMS * Programmable Voice * Video * Email * WhatsApp API * Elastic SIP Trunking * Super SIM * Verify * Functions * Studio * Twilio CLI See all docs > TWO USERS IN A CIRCLE COMMUNITY -------------------------------------------------------------------------------- * Ahoy! Get inspired by the latest from our developer community * Blog Read tutorials, community projects, and product updates * Stack Overflow Ask the Twilio community for help * Champions Become a Twilio community Champion * Developer Events Beta Join upcoming group events WRENCH AND SCREWDRIVER TOOLS & RESOURCES -------------------------------------------------------------------------------- * CodeExchange Usable code samples for faster builds * Changelog See updates and additions to Twilio products * API Status Check real-time monitoring of APIs and all services * Services & Support PEOPLE SHAKING HANDS PARTNERS -------------------------------------------------------------------------------- * Find a Partner Work with a Twilio partner to buy or build the right solution * Partner with us Join our Build Program as a technology or consulting partner DESKTOP COMPUTER WITH A USER ICON TWILIO SERVICES -------------------------------------------------------------------------------- * Professional Services Get technical and strategic advice from Twilio experts * Training Learn how to architect, build, and support your apps CUSTOMER SERVICE HEADSET SUPPORT -------------------------------------------------------------------------------- * Talk to Support * Help Center * Frequently Asked Questions * Support Plans * Pricing FEATURED PRODUCTS -------------------------------------------------------------------------------- * SMS * WhatsApp API * Conversations * Twilio Engage * Verify * Lookup * Twilio Flex CHANNELS -------------------------------------------------------------------------------- * Programmable Voice * Video * Email APPLICATIONS -------------------------------------------------------------------------------- * Marketing Campaigns * Twilio Segment * Serverless CONNECTIVITY -------------------------------------------------------------------------------- * Super SIM * Wireless * Narrowband * Elastic SIP Trunking See all pricing * Start for free * Login * Console * Contact sales Print this page Customer Agreements Terms of Service Acceptable Use Policy Service and Country Specific Requirements Data Protection Addendum (DPA) Security Overview Service Level Agreement Advisory Services Terms Professional Services Terms European Electronic Communications Code Rights Waiver Customer Name Changes and Assignments Updates to Legal Terms and Conditions Privacy Data Privacy at Twilio Privacy Notice Binding Corporate Rules Sub-processors GDPR Privacy Shield Customer Data Protection Addendum Supplier Data Protection Addendum Mobile Application Terms Twilio Frontline End User App Terms Twilio Authy App Terms Supplier Agreements Supplier Purchase Order Terms and Conditions Country-Specific Terms Supplier Data Protection Addendum Supplier Code of Conduct Intellectual Property DMCA Policy Trademark Resources for Law Enforcement Government Requests Transparency Report Civil Requests Submit a request or subpoena Code of Conduct & Ethics Hotline Twilio Code of Conduct Ethics and Whistleblower Hotline Digital Promotions General Rules Sweepstakes Rules Customer Research and User Experience Acknowledgement and Waiver Legal Notices for Twilio's Web Site Impressum (Germany) Italy ALIAS Database Code of Conduct Code of Conduct (Italy) HANDLING DISPUTES We hope we can resolve any disputes relating to our data protection practices by working with you to understand your concerns and correct any issues. If something isn’t right with your account, please reach out to our Support team. If you have questions or concerns about our data protection practices, you can contact the Office of the Data Protection Officer either by emailing us at privacy@twilio.com or by writing to us at any of the following addresses: Worldwide Headquarters EEA Headquarters UK Headquarters Twilio Inc. 101 Spear Street, 5th Floor San Francisco, CA 94105 Twilio Ireland Limited 3 Dublin Landings, North Wall Quay Dublin 1, Ireland Twilio UK Limited 100 New Bridge Street London, United Kingdom, EC4V 6JA HANDLING DISPUTES RELATING TO OUR AGREEMENT WITH YOU In the event that you have a dispute relating to or arising out of your agreement with us for your use of our products and services, please see that agreement regarding how those disputes will be resolved. HANDLING DISPUTES RELATING TO OUR DATA PROTECTION PRACTICES In the unlikely event that we are unable to resolve a privacy concern quickly and thoroughly, we provide you with dispute resolution options below. These options differ slightly depending on where you are and which path you choose to take. INDEPENDENT DISPUTE RESOLUTION If you are a resident of the European Economic Area (EEA), United Kingdom (UK), or Switzerland and are dissatisfied with the manner in which we have addressed your concerns about our privacy practices, you may seek further assistance, at no cost to you, from our designated independent recourse mechanism: JAMS for Dispute Resolution An icon of a outbound link arrow Residents of the EEA, UK, or Switzerland may also elect to arbitrate unresolved complaints. Prior to initiating arbitration for those unresolved complaints, you must: * (1) contact Twilio and afford us the opportunity to resolve the issue; * (2) seek assistance from Twilio’s designated independent recourse mechanism above; and * (3) contact the U.S. Department of Commerce (either directly or through a European Data Protection Authority or the Swiss Federal Data Protection and Information Commissioner) and afford the Department of Commerce time to attempt to resolve the issue. Each party will be responsible for its own attorney’s fees. Please be advised that, while Twilio does not rely on Privacy Shield for cross-border data transfers, this arbitration process is provided through the Privacy Shield framework. As such, the arbitrator(s) may only impose individual-specific, non-monetary, equitable relief necessary to remedy any violation of the Privacy Shield Principles with respect to the individual. Twilio is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC). DATA PROTECTION AUTHORITIES Individuals in many jurisdictions around the world have additional rights to make a complaint to a competent data protection authority or commence proceedings in a court of competent jurisdiction in accordance with applicable data protection laws. Depending on where you live, you may have the additional right to lodge a complaint with your local data protection authority. In addition, residents of the EEA have the right to lodge a complaint with the Data Protection Commissioner in Ireland (where our EEA headquarters are based). Irish Data Protection Commissioner Office of the Data Protection Commissioner Canal House, Station Road, Portarlington, Co. Laois, R32 AP23, Ireland Phone: +353 57 868 4757 Fax: +353 57 868 4757 Email: info@dataprotection.ie -------------------------------------------------------------------------------- Residents of the UK have the right to lodge a complaint with the Information Commissioner’s Office (where our UK headquarters are based). Information Commissioner's Office Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom Phone: 0303 123 1113 (local rate) Fax: 016 25 524 510 Email: icocasework@ico.org.uk -------------------------------------------------------------------------------- If you have any unresolved privacy or data use concerns related to Twilio's participation in CBPR certification that we have not addressed satisfactorily, you may contact our U.S.-based third-party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request. For more information about Twilio’s complaint handling procedures, see Twilio’s BCR: Complaint Handling Procedure. WE CAN'T WAIT TO SEE WHAT YOU BUILD. PRODUCTS * Twilio Engage * Flex * Trusted Activation * Lookup * Verify * Voice * Video * Messaging * IoT SOLUTIONS * Customer Data Platform * SMS Marketing * Commerce Communications * Contact Center DOCS * Quickstarts * Tutorials * API Reference * Helper Libraries * API Status COMPANY * About Twilio * Why Twilio * Customer Engagement Platform * Trusted Communications * Customers * Get Help * Contact Sales * Press & Media * Public Policy * Investor Relations * Events * Jobs at Twilio * Legal * Privacy * Twilio.org * Press & Media * Signal * Investors * Jobs Copyright © 2023 Twilio Inc. All Rights Reserved.