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Submission: On September 26 via api from US — Scanned from DE
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× This website uses cookies to provide the best possible user experience. If you continue without making any changes you allow this. Read more about cookies here. Read more about our Privacy Policy here. Accept Skip to main contentSkip to navigationSkip to search Logotype Menu Close Logotype * What we do * Webinar | 9/22, 11am CST HOW TO EVALUATE ITSM FOR YOUR ORGANIZATION IN 3 STEPS According to Gartner®, 8 out of 10 IT organizations overspend on IT service management (ITSM) platform subscriptions. Join us for a webinar covering how to evaluate your ITSM tool and whether you’re achieving maximum ROI from your platform. Register Now * What we do * Enterprise Service Management * Atlassian ITSM Services * Digital Strategy * Identity Security * Identity & Access Management * Zero Trust Security * DevOps * Atlassian Cloud Migrations * Managed Services * Cloud Adoption * * Our success * Webinar | 9/22, 11am CST HOW TO EVALUATE ITSM FOR YOUR ORGANIZATION IN 3 STEPS According to Gartner®, 8 out of 10 IT organizations overspend on IT service management (ITSM) platform subscriptions. Join us for a webinar covering how to evaluate your ITSM tool and whether you’re achieving maximum ROI from your platform. Register Now * Client stories * * Tech partners * Webinar | 9/22, 11am CST HOW TO EVALUATE ITSM FOR YOUR ORGANIZATION IN 3 STEPS According to Gartner®, 8 out of 10 IT organizations overspend on IT service management (ITSM) platform subscriptions. Join us for a webinar covering how to evaluate your ITSM tool and whether you’re achieving maximum ROI from your platform. Register Now * Strategic partners * SailPoint * AWS * Atlassian * Saviynt * Okta * AppDynamics * * Careers * Webinar | 9/22, 11am CST HOW TO EVALUATE ITSM FOR YOUR ORGANIZATION IN 3 STEPS According to Gartner®, 8 out of 10 IT organizations overspend on IT service management (ITSM) platform subscriptions. Join us for a webinar covering how to evaluate your ITSM tool and whether you’re achieving maximum ROI from your platform. Register Now * Careers * Open Positions * * Resources * Webinar | 9/22, 11am CST HOW TO EVALUATE ITSM FOR YOUR ORGANIZATION IN 3 STEPS According to Gartner®, 8 out of 10 IT organizations overspend on IT service management (ITSM) platform subscriptions. Join us for a webinar covering how to evaluate your ITSM tool and whether you’re achieving maximum ROI from your platform. Register Now * News and Press * Insights and Resources * Training * Support * Government and Public Sector * Customer Portal * * About us * Our mission WE DELIVER TECHNOLOGY’S PROMISE A creative and committed team of over 400 problem-solvers. We’ve worked with some of the world’s biggest brands, bridging the gap between what their customers expect and what their technology can deliver. Learn more * About us * Leadership * Contact * IT SERVICE MANAGEMENT (ITSM) ATLASSIAN PARTNER OF THE YEAR 2021 IN ITSM SOLUTIONS MajorKey is a proven Atlassian leader in Jira Service Management implementations, so much so that we won the latest ITSM partner of the year award! Read More WHY PARTNER WITH MAJORKEY FOR YOUR ATLASSIAN IT SERVICE MANAGEMENT DEPLOYMENT? If you’re looking to empower Dev, IT Ops, and business teams to collaborate at high velocity – respond to changes and deliver great customer and employee service experiences fast – Why not work with the same team that helped Atlassian deploy their own Jira Service Management (JSM) for them? By engaging with MajorKey you have 23 years of company experience implementing ITSM solutions to help advise, implement and manage your ITSM. Our JSM consultants average 12 years of integration design and deployment experience and are ITIL certified (including ITIL v4). Partner with MajorKey, the ITSM partner of the year. Get Started WHY WE LOVE JIRA SERVICE MANAGEMENT COMPARED TO OTHER ITSM SOLUTIONS Whether your evaluating a lift and shift or looking to integrate with existing ESM solutions. We break down the appeal JSM has on our clients. * 246% ROI when switching from legacy ITSM tools * 50% reduction in implementation time compared to other ITSM solutions * 61% greater producticity through integrated workflows CLIENT SUCCESS LARGE SPORTS MANUFACTURER AND RETAILER ACHIEVES COMPANY-WIDE DIGITAL TRANSFORMATION AFTER ITSM MIGRATION TO JSM A 100+ year old, multi-million dollar, American sports manufacturer and retailer of running gear was looking for a better option over their current ServiceNow ITSM deployment. Read story MANUFACTURER AND RETAILER LOOKS FOR NEW ITSM SOLUTION TO BRING MULTIPLE TEAMS TOGETHER Approval processes in ServiceNow were very cumbersome and it was costly to add ITOM Discovery and additional groups (HR, Facilities, Legal) to leverage Enterprise Operations across the business. THE TOP BENEFITS OF JIRA SERVICE MANAGEMENT BASED ON CUSTOMER FEEDBACK CONNECT DEV AND OPS Deliver more customer impact while managing risk. Accelerate critical development work, eliminate toil, and deploy changes with ease, with a complete audit trail for every change. DELIVER VALUE FAST Tune Jira Service Management to meet your unique needs. Empower every team, from IT to HR to legal, to set up a service desk quickly and continuously adapt at scale. Deliver great service experiences fast - without the complexity of traditional ITSM solutions. MAKE WORK VISIBLE Track work across the enterprise through an open, collaborative platform. Link issues across Jira and ingest data from other software development tools, so your IT support and operations teams have richer contextual information to rapidly respond to requests, incidents, and changes. EXCLUSIVE INDUSTRY REPORTS GARTNER® PEER INSIGHTS 'VOICE OF THE CUSTOMER': IT SERVICE MANAGEMENT TOOLS The “Voice of the Customer” is a report for IT decision makers that aggregates key insights for the ITSM tool market based on 18 months of reviews. Read the report THE FORRESTER WAVE: ENTERPRISE SERVICE MANAGEMENT, Q4 2021 Atlassian is recognized as a leader in the latest ESM report from Forrester. Get the complimentary report to explore how the solutions compare. Read the report JSM SERVICE BUNDLES FROM MAJORKEY MajorKey has created the ITSM Service Bundles to simplify the deployment of Jira Service Management for the everyday Atlassian customer. In today’s business landscape, IT departments are expected to provide numerous and complex services to the organization. MajorKey’s 3 bundles serve to make it easy to discover value and quickly spin up the appropriate Jira Service Management environmnt with best practices configurations and integrations. STARTER The starter bundle is for IT teams who are trying to move away from a manual, email-based ticket process or from a very simple tool. The starter bundle allows you to start small with Jira Service Management, but still includes core functionality like a Service Portal and Incident Management. What's Included PROFESSIONAL The professional bundle is for more mature IT teams who might be moving away from a previous tool that was poorly implemented. The professional bundle includes everything from the starter bundle, plus functionality like the CMDB and chat integrations. What's Included ADVANCED The Advanced bundle is for enterprise grade IT teams. This bundle is perfect for organizations who need the ITIL compliant framework and configurations from the previous bundles, and advanced functionality like event management and integrations to monitoring tools. What's Included IT SERVICE MANAGEMENT RESOURCES THE STATE OF INCIDENT MANAGEMENT REPORT 2021 REPORT Atlassian’s 2021 State of Incident Management research study surveyed over 500 software developers and IT professionals across the US about ITSM, with a focus on the practice of Incident Management. A PRACTICAL GUIDE FOR WORKING WITH ITIL® 4 AND ATLASSIAN: THE FUTURE OF ITSM IS AGILE GUIDE Atlassian and AXELOS (the author of ITIL® Foundation) have partnered to jumpstart your agile journey with ITIL 4. Based on the principles in ITIL 4, you’ll learn how to build a high-velocity service team through performance, culture, and practices. 4 REASONS TO PICK JIRA SERVICE MANAGEMENT BLOG If you’re like many organizations that originally adopted ServiceNow, you may find today that you’re paying for more than what you need (or increases in license fees are making it harder to find it’s full value). Enter Atlassian’s Jira Service Management. LET'S SOLVE YOUR ITSM CHALLENGES! COMPLETE THE FORM BELOW AND ONE OF OUR ATLASSIAN EXPERTS WILL FOLLOW UP TO SCHEDULE A CONVERSATION. First name* Last name* Email* Phone number* Company name* What can we help you with today?* * Subscribe to our monthly newsletter majorkeytech.com needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at any time. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, please review our Privacy Policy.