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CONTACT US



NEW STUDENT LOANS

Apply or cosign for a new loan, complete your loan application, or check your
application status.

Application links:

Apply for a loan

Complete a loan application

Check an application in progress

Cosign a loan application

Chat with an agent

Monday–Friday: 8 a.m. to 8 p.m. ET

Phone

855-756-5626

Monday–Thursday: 8 a.m. to 9 p.m. ET
Friday: 8 a.m. to 8 p.m. ET
Saturday: 10 a.m. to 2 p.m. ET


General correspondence

Sallie Mae
P.O. Box 3319
Wilmington, DE 19804-4319

Subpoena address


Corporation Service Company
15 West South Temple, Suite 600
Salt Lake City, UT 84101
Subpoena procedures

 

EXISTING STUDENT LOANS

Make a payment, check your balance, or ask a question about an existing loan.

Account links:

Make a payment

Check a balance

Chat with an agent

Monday–Friday: 8 a.m. to 8 p.m. ET

Phone
800-472-5543

International: 877-416-0012

Monday–Friday: 8 a.m. to 8 p.m. ET

Payments can be made any time through our automated phone system.

Borrower payment address

Sallie Mae
P.O. Box 8459
Philadelphia, PA 19101-8459

Cosigner payment address

Sallie Mae
P.O. Box 8377
Philadelphia, PA 19101-8377

General correspondence

Sallie Mae
P.O. Box 3319
Wilmington, DE 19804-4319

Disputed balances


Sallie Mae
P.O. Box 3228
Wilmington, DE 19804-0228

Credit Bureau reporting disputes*

Sallie Mae
P.O. Box 3229
Wilmington, DE 19804-0229

*Please provide any supporting documentation/information that will help us
investigate your dispute.

Subpoena address

Corporation Service Company
15 West South Temple, Suite 600
Salt Lake City, UT 84101
Subpoena procedures

EXISTING CREDIT CARDS

Pay your bill and manage your account from anywhere with the Sallie Mae Credit
Card App and online.

Phone


888-295-3447

Monday–Friday: 10 a.m. to 7 p.m. ET

Payment address
Make check payable to Sallie Mae

Sallie Mae
P.O. Box 70233
Philadelphia, PA 19176-0233

Dispute purchases
Initiate disputes for fraudulent transactions within the app or mail

P.O. Box 1230
Menlo Park, CA 94026

Credit Bureau reporting disputes*

Sallie Mae
P.O. Box 6405
Wilmington, DE 19804-6405

*Please provide any supporting documentation/information that will help us
investigate your dispute.

SAVINGS PRODUCTS

CDs, Money Market, and High-Yield Savings Accounts

Phone

877-346-2756

Monday–Friday: 9 a.m. to 6 p.m. ET.

SmartyPig Accounts

Phone

877-751-6884

Monday–Friday: 9 a.m. to 6 p.m. ET.

General correspondence

Sallie Mae Bank
175 S West Temple, Ste. 600
Salt Lake City, UT 84101

RESOURCES FOR SCHOOLS

If you’re interested in becoming a Sallie Mae School Customer, visit our School
Partners page to learn more and find out how to apply.

Current School Customers


If you have questions or need help with Sallie Mae private loan originations or
any loan serviced by Sallie Mae, you can contact our School AssistSM team.

Note: Although the “Chat With Us” button may appear, we cannot utilize chat with
School Customers. Instead, please contact us via phone, email, or fax using the
information below.

Phone


Toll-free: 844-827-7478
International: 877-456-6221
Monday–Friday: 9 a.m. to 6 p.m. ET
We are closed daily from 1 to 2 p.m. ET.

Email and fax

SchoolAssist@SallieMae.com
Fax: 855-756-2011

To upload a document, click here.

Reporting tool quick links

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Mobius View Reporting (formerly DDI-Document Direct Reporting)

Loan application and solicitation disclosures

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© 2023 Sallie Mae Bank. All rights reserved. Sallie Mae, the Sallie Mae logo,
and other Sallie Mae names and logos are service marks or registered service
marks of Sallie Mae Bank. All other names and logos used are the trademarks or
service marks of their respective owners. SLM Corporation and its subsidiaries,
including Sallie Mae Bank, are not sponsored by or agencies of the United States
of America.

 





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