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Submission: On January 22 via api from CA — Scanned from CA
Effective URL: https://www.instacart.com/help/
Submission: On January 22 via api from CA — Scanned from CA
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Skip to main content Help Center Log inSign up HI! HOW CAN WE HELP? Search Begin typing to search, use up and down keys to navigate, enter to select POPULAR ARTICLES ARE YOU A SENIOR? Instacart offers a special Senior Support Service for customers over age 60. We have a dedicated team of specialists who specialize in setting up accounts and placing orders for customers who may need HOW INSTACART WORKS You’re busy, so every minute counts. Let us connect you with shoppers in your area to shop and deliver items from your favorite stores in as fast as an hour. It’s just that easy.Check out this SIGN UP FOR INSTACART+ You don’t need a membership to shop with Instacart. However, Instacart+, previously known as Instacart Express, is a membership option for customers who want to save more and get other exclusive TRACKING YOUR ORDER AND DELIVERY It’s easy to track your order, from the moment your personal shopper starts finding your items until the moment it arrives at your door. For best results, download the latest version of the Instacart COUPONS AND PROMOTIONS Coupons Coupons and in-store discounts are sometimes available on Instacart. The coupons you see on Instacart are manufacturer’s coupons. Click or tap on the coupon box below an item to apply it to PROBLEM WITH YOUR ORDER Did you receive a delivery you’re not completely satisfied with? Usually, we can make things right quickly when you report a problem through the Instacart app or website. You have up to 4 days after * Are you a Senior? * How Instacart works * Sign up for Instacart+ * Tracking your order and delivery * Coupons and promotions * Problem with your order ALL TOPICS HOW INSTACART WORKS What we do, areas and stores we serve, communicating with us INSTACART+ Perks, pricing, and managing your membership PAYMENTS AND GIFT CARDS Paying with the Instacart Mastercard®, Gift Cards, and more. PLACING ORDERS Placing an order, sharing a cart, reporting incorrect information ORDER IN PROGRESS Tracking your order, approving changes, chatting with your shopper DELIVERY Receiving your items, reporting a problem, unknown charges PRICING, DISCOUNTS, & FEES Item pricing, coupon, promotions, referrals, taxes and fees HOW TO USE EBT SNAP Using your EBT card and shopping for eligible items PROFILE AND ACCOUNT SETTINGS Personal settings, notifications, login issues INSTACART SWEEPSTAKES RULES View our monthly Sweepstakes TERMS OF PROMOS, CREDITS, & GIFT CARDS Terms and conditions for offers, promotions, credits, and discounts NEED TO GET IN TOUCH? Log in to help us get you to the right help quickly. Log in ARE YOU A SENIOR? Contact our dedicated Senior Support Service if you need help getting started or with an existing order. 1.844.981.3433 Daily: 8am - 11pm ET GET DELIVERIES WITH INSTACART * iOS * Android TOP DEPARTMENTS TOP DEPARTMENTS * Fresh Produce * Dairy Products * Meat * Meat Alternatives * Seafood * Pantry Food * Baked Goods * View all departments -------------------------------------------------------------------------------- MORE DEPARTMENTS MORE DEPARTMENTS * Alcohol * Alcohol by location * Frozen Food * Beverages * Organic Grocery * Household Essentials * Office Supplies * Beauty Products -------------------------------------------------------------------------------- INSTACART PROGRAMS INSTACART PROGRAMS * Instacart+ * Instacart Business * EBT SNAP * Fresh Funds * Promos & Coupons * Gift Cards * Grocery Budget Calculator * Instacart Ads * Instacart Connect -------------------------------------------------------------------------------- GET TO KNOW US GET TO KNOW US * Press * Careers * Blog * Ideas & Guides * Help * Shop By Location -------------------------------------------------------------------------------- BECOME A SHOPPER * iOS * Android MAKE MONEY WITH US MAKE MONEY WITH US * Shopper Opportunities * Become a Shopper * In-Store Employee For Instacart * Earnings -------------------------------------------------------------------------------- TOP CITIES TOP CITIES * Los Angeles * New York City * Chicago * Washington D.C. * San Francisco -------------------------------------------------------------------------------- MORE CITIES MORE CITIES * Miami * Las Vegas * Atlanta * Dallas * View all Job Locations -------------------------------------------------------------------------------- SHOPPER HELP SHOPPER HELP * Help * Contact * Safety -------------------------------------------------------------------------------- ACCESSIBILITY Enable high contrast colors LEGAL * Terms of Use * Privacy Policy * * * * Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Terms for Free Delivery (First Order): Offer valid on first order made through Instacart with a minimum basket size as set forth in the offer promotion. Offer expires on the date indicated in the user’s account settings or displayed in the offer promotion. View more details here.