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MORE THAN CRM AND HELPDESK

Sugester helps you save time, get new customers and
provide better customer support. Try our software today

Start free trial Learn more



OUR CLIENTS INCLUDE:

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SUGESTER IS A POWERFUL AND EFFICIENT HELPDESK FOR YOUR BUSINESS.

SINGLE INBOX: ALWAYS BE ON THE SAME PAGE AS YOUR CUSTOMERS.

Stop losing customers due to long response times. Sugester helps you collect and
sort through incoming messages, assign team members to deal with each question
and monitor their resolution. Providing stellar customer support has never been
so simple.

Learn more »


 

SELF-SERVICE SUPPORT: SAVE TIME AND RESOURCES.

Cut down on helpdesk costs by helping your customers help themselves. Sugester
makes it easy to share how-to's, FAQs and solutions to common problems. Not
every issue requires the involvement of your team. Publish help materials online
to save money and provide a 24/7/365 support channel.

Learn more »



 

COMPLETE INTEGRATION: E-MAILS, PHONE CALLS, CHAT MESSAGES AND SOCIAL MEDIA ALL
IN ONE PLACE.

A good helpdesk has to monitor customer communications across all channels. With
Sugester no customer question will fall through the cracks again: everything is
collected and presented to your team on a single, clean page.

Learn more »


 



OPTIMIZE YOUR BUSINESS COMMUNICATIONS.
GET TO KNOW OUR FEATURES:

 * CRM
 * Live chat
 * Helpdesk system
 * Forum
 * Knowledge base
 * Task management
 * Contests and gamification

Sugester gives you the tools you need to effectively manage, edit, annotate,
track and activate your customer database. Our CRM allows you to easily import
your existing records and get to work immediately - adding notes, tags or
reminders takes just a few clicks. Other useful features include mass mailing
and call registering: in a pinch, it's all you need to get your sales operation
up and running.

Learn more »

There's no better way to reach your customers than by having a real-time
conversation with them. Our embeddable chat widget enables just that: reaching
your clients right when they need it. Installation and setup take just a few
minutes and give you access to a suite of productivity-enhancing features, such
as reply templates, activity tracking and real-time typing previews.

Learn more »

This is the heart of Sugester: all external and internal communications
available on a single platform. Questions from co-workers and customers are
gathered on a single, clean page. Our tools make it easy to assign tasks,
prioritize actions, track progress and measure efficiency. A one-stop solution
for all your communication and time management needs.

Learn more »

Build a support community around your product. Thanks to Sugester users can
easily make comments and suggestions which are then gathered in an
easy-to-access knowledge base. Users can vote on each other's submissions - you
always know which suggestion has the highest priority. Your answers are publicly
available, giving your customers a sense of responsiveness. All queries and
answers are aggregated in a usable, SEO-friendly format.

Learn more »


Never waste useful content again. Your team works hard to provide the best
possible answers to your customers' questions - make sure that these answers are
put to good use. Our tool allows you to catalog and re-use the content produced
by both your team and the user base. In case a particular issue is not
documented in the knowledge base, users can easily post a new question. The
knowledge base also serves as an excellent SEO tool. The combination of curated
and user-generated content will effortlesly boost your search engine ranking.

Learn more »


Make sure that the right team member is doing the right job. Sugesteris a
powerful team management tool, offering a unified interface for creating,
prioritizing, assigning and monitoring tasks. Ensure your product's success by
always having the right person in the right place.

Learn more »


Make contributing to your knowledge base fun! Our Suggestions Forum includes
gamification features which promote user engagement and make it easy for you to
rank, track and reward top contributors.




USER TESTIMONIALS
 

Sugester is an intuitive and affordable tool that quickly gathers feedback about
online products. I was especially impressed by the commitment of the team to
resolve issues that I submitted. I recommend Sugester to any business with an
online presence.
 
 
Boris Musielak
Samba.tv
Sugester has been with us from the very beginning.
Sugester is visible on the page but does not interrupt its visual coherence; it
is accessible whenever needed - just as it should be.


 
 
Kamil Janiszewski
Listonic.com




START YOUR FREE 30-DAY TRIAL


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 * CRM
 * Live Chat
 * Helpdesk
 * Project & task management
 * Knowledge base
 * Better e-mail
 * E-mail marketing
 * Feedback
 * Forms
 * VoIP
 * Time management


PRODUCT

 * Main features
 * CRM
 * Live Chat
 * Helpdesk
 * Task management
 * Better e-mail
 * VoIP
 * For sales team
 * InvoiceOcean + Sugester
 * Mobile version
 * Email marketing
 * CRM for agencies
 * Changelog, news widget
 * Time management
 * Gamification


HELP

 * Knowledge base
 * Contact
 * Set up an appointment
 * Comunity forum
 * Guide
 * Blog


FOR CLIENTS

 * Integrations and extensions
 * Become a partner
 * Client login
 * Pricing


DOCS

 * Terms and privacy
 * API
 * Press info
 * Clients
 * Security
 * Cookies

Create account it's free! Pricing
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 * Deutsch
 * hrvatski
 * српски / srpski
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   Poland (Polska)+48
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