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WHY IS MY CLIENT NOT RECEIVING A CLIENT AUTHORIZATION REQUEST?

Signature, client authorization, authorization email, client signers

Mar 26, 2021•Knowledge


INFORMATION

Title
Why is my client not receiving a Client Authorization Request?
Summary
Briefly describe the article. The summary is used in search results to help
users find relevant articles. You can improve the accuracy of search results by
including phrases that your customers use to describe this issue or topic.
Signature, client authorization, authorization email, client signers


CUSTOMER FACING CONTENT

Description

If your client signer has not received the authorization request email, please
have them check their junk/spam folder. Often times the email from
systems.administrator@confirmation.com will be sent to a spam folder.

If the email is not located in the client's junk/spam folder, have them perform
the steps below:

 

1. Ask the client to add our email
address, systems.administrator@confirmation.com, to their Safe Sender/Allowed
List, and then be sure their security settings are not blocking incoming emails
containing links. The Client Authorization Request email does contain active
links.

2. Have the client send us an email at systems.administrator@confirmation.com.

3. Ask the signer to copy you in this email and use ‘Test’ as the subject line.
No other text is necessary.

4. Once we receive the test email, we will Reply All, usually within 24 hours.

5. When you receive our reply, or your client has notified you that the above
steps have been performed and that they've received a response, you will need to
log in to Confirmation and send a new Client Authorization request. This is done
by clicking request in Step 3 of the Client Information screen.



If the client received a reply to the test email but is still not receiving the
Client Authorization request email, they will need to communicate with their own
IT Department for assistance. This indicates the client’s spam blocker/virus
protection is still blocking emails containing links.

If your client needs assistance signing the authorization, direct them to this
Help Center article!


INTERNAL DETAILS

URL Name
Why-is-my-client-not-receiving-a-Client-Authorization-Request
Step 3Client Authorization

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