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Text Content

Product

PROCESS MINING

Why Process Mining matters
What is Process Mining?
How does Process Mining work?
What is Task Mining?
Process Mining For Dummies, Celonis Special Edition
Prof. van der Aalst Online Class

EXECUTION MANAGEMENT SYSTEM (EMS)

EMS Overview
Real-Time Data Ingestion
Process & Task Mining
Planning & Simulation
Visual & Daily Management
Action Flows
Celonis Studio

EDITIONS

Celonis Free Plan
Celonis for Consulting (C4C+)


X RAY DEMO

Learn the basics of process mining: what it is, how it works, and how to get
started!

Sign up

Solutions

BY INITIATIVE

Process Excellence
Reveal and fix hidden inefficiencies, fast.
Supply Chain Transformation
Differentiate with stellar customer experience.
Shared Services Transformation
From cost center to innovation center.
System Transformation
Don’t just migrate systems. Transform your business.

EXECUTION APPLICATIONS

Execution Apps Overview
Accounts Payable
Accounts Receivable
Inventory Management
Opportunity Management
Order Management
Procurement
Marketplace: Ecosystem Apps


GET HANDS-ON EXPERIENCE

Experience the EMS one click at a time, in this gorgeous, all-encompassing,
interactive demo.

Experience it

Customers

CELONIS CUSTOMERS

See All Stories
Find companies like yours and hear their stories first hand.


JOHNSON & JOHNSON

How J&J increases on-time delivery and drives best-in-class performance in
Supply Chain.

Read story


GE HEALTHCARE

How GE Healthcare eliminated incorrect payments in Accounts Payable and
increased free cash flow by $1.3 billion.

Read story


DELL

Find out how process mining helped kickstart digital sales transformation at
Dell.

Read Story

Partners

PARTNER PROGRAM

Partner Overview
Services Partners
Technology Partners
Training Professionals

PARTNER SOLUTIONS

Celonis for Consulting (C4C+)
Celonis for BPO

PARTNER SERVICE

Become a partner
Partner Portal
Find a partner


CELONIS FOR CONSULTING (C4C+)

Looking to gain a real competitive edge, accelerate process discovery, and
customer value delivery?

Learn more

Company

ABOUT US

About Us
Academic Alliance
Celonis Aspire
The Celonis Way: Our Values
Trust Center
Contact us

RESOURCES

All Resources
Celonis Value Calculator
Live Demo
Demo Gallery
Training
Celopeers: The Celonis Community

NEWSROOM

Press Releases
Partner Press Releases
Analyst Reports
In the News
Media Resources
Awards & Recognition

BLOGS

Latest
Business Excellence
Process in Practice
Frictionless Future
Celonis Engineering Blog
Employee Blog
Careers

CAREERS AT CELONIS

Team Celonis
All Job Openings
Experienced Professionals
Students & Interns
Locations
Diversity & Inclusion
FAQs
Employee Blog


ENGINEERING

The Engineering Department is at the heart of Celonis.

Learn more


SALES

Our Sales Department helps our customers unlock their Execution Capacity.

Learn more


SERVICES & CUSTOMER VALUE

Our employees that work in Services and Customer Value live and breath customer
value.

Learn more


EVENTS

See all events
World Tour 22
Coming soon to a city near you. Really!
Celosphere 21
Watch session recordings.
Ecosystem Summit 21
Sessions are now available for on-demand viewing!


LATEST NEWS

Go to newsroom
New Blog post
UPS cuts SMB on-boarding experience from 10 days to 2 minutes




LOG IN...

Academic Alliances Academy Celonis EMS Celonis for Consulting (C4C+) Celonis
free planCommunity Partner Portal
en
English
German
French
Free Account
Book a demo!

Product

PROCESS MINING

Why Process Mining matters
What is Process Mining?
How does Process Mining work?
What is Task Mining?
Process Mining For Dummies, Celonis Special Edition
Prof. van der Aalst Online Class

EXECUTION MANAGEMENT SYSTEM (EMS)

EMS Overview
Real-Time Data Ingestion
Process & Task Mining
Planning & Simulation
Visual & Daily Management
Action Flows
Celonis Studio

EDITIONS

Celonis Free Plan
Celonis for Consulting (C4C+)



X RAY DEMO

Learn the basics of process mining: what it is, how it works, and how to get
started!

Sign up


Solutions

BY INITIATIVE

Process Excellence
Reveal and fix hidden inefficiencies, fast.
Supply Chain Transformation
Differentiate with stellar customer experience.
Shared Services Transformation
From cost center to innovation center.
System Transformation
Don’t just migrate systems. Transform your business.

EXECUTION APPLICATIONS

Execution Apps Overview
Accounts Payable
Accounts Receivable
Inventory Management
Opportunity Management
Order Management
Procurement
Marketplace: Ecosystem Apps



GET HANDS-ON EXPERIENCE

Experience the EMS one click at a time, in this gorgeous, all-encompassing,
interactive demo.

Experience it


Customers

CELONIS CUSTOMERS

See All Stories
Find companies like yours and hear their stories first hand.



JOHNSON & JOHNSON

How J&J increases on-time delivery and drives best-in-class performance in
Supply Chain.

Read story




GE HEALTHCARE

How GE Healthcare eliminated incorrect payments in Accounts Payable and
increased free cash flow by $1.3 billion.

Read story




DELL

Find out how process mining helped kickstart digital sales transformation at
Dell.

Read Story


Partners

PARTNER PROGRAM

Partner Overview
Services Partners
Technology Partners
Training Professionals

PARTNER SOLUTIONS

Celonis for Consulting (C4C+)
Celonis for BPO

PARTNER SERVICE

Become a partner
Partner Portal
Find a partner



CELONIS FOR CONSULTING (C4C+)

Looking to gain a real competitive edge, accelerate process discovery, and
customer value delivery?

Learn more


Company

ABOUT US

About Us
Academic Alliance
Celonis Aspire
The Celonis Way: Our Values
Trust Center
Contact us

RESOURCES

All Resources
Celonis Value Calculator
Live Demo
Demo Gallery
Training
Celopeers: The Celonis Community

NEWSROOM

Press Releases
Partner Press Releases
Analyst Reports
In the News
Media Resources
Awards & Recognition

BLOGS

Latest
Business Excellence
Process in Practice
Frictionless Future
Celonis Engineering Blog
Employee Blog

Careers

CAREERS AT CELONIS

Team Celonis
All Job Openings
Experienced Professionals
Students & Interns
Locations
Diversity & Inclusion
FAQs
Employee Blog



ENGINEERING

The Engineering Department is at the heart of Celonis.

Learn more




SALES

Our Sales Department helps our customers unlock their Execution Capacity.

Learn more




SERVICES & CUSTOMER VALUE

Our employees that work in Services and Customer Value live and breath customer
value.

Learn more


Log in...
Academic Alliances
Academy
Celonis EMS
Celonis for Consulting (C4C+)
Celonis free plan
Community
Partner Portal
EN
English
German
French
Free Account
Book a demo!
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Back to customers


TECH DATA + CELONIS


“IN DISTRIBUTION, COMMERCIAL EXCELLENCE STARTS WITH OPERATIONAL EXCELLENCE.
THAT’S WHAT CELONIS HELPS US ACHIEVE FOR OUR VENDORS, OUR CUSTOMERS, AND FOR
TECH DATA.”

Patrick Zammit, President EMEA and APJ, Tech Data

Close



Industry - High Tech Process - Procure-to-Pay Region - USA
57%
reduction in Procure-to-Pay total cycle time within a year
27%
reduction in price change ratio in 6 months
20%
increase in overall automation rate within a year
95%
automated invoice processing achieved

Tech Data knows distribution is all about simplifying transactional complexity
for customers and partners buying and selling technology. Armed with real-time
process data that empowers all parties to take the right action at the right
time, Tech Data is driving operational excellence and maintaining competitive
margins, with the help of Celonis.

Technology distributor Tech Data helps vendors and resellers bring cutting-edge
technologies to the market. Its wide range of technical and business support
services means customers can get the most out of technology products, solutions,
and services.

Tech Data merged with SYNNEX in September 2021 to become TD SYNNEX, now the
largest IT distributor in the world, with $60 billion in combined revenue and
150,000+ customers.  

TD SYNNEX relies on the highest levels of operational excellence to serve its
customers effectively amid rapidly evolving technology markets, growing customer
expectations, and tight competitive margins.

Operational excellence is a primary focus of the global business services group.
They achieve it through innovation and transformation, and streamlining central
processes so Tech Data’s local entities can spend more time empowering vendors
and customers. 

Celonis has quickly become a vital partner in ensuring the success of these
initiatives. 


SIMPLIFYING PROCESS COMPLEXITY

“From the outside, distribution looks like a very simple business. You buy and
you resell to your customers. In reality, our role is clearly to simplify the
complexity of the IT industry,” says Patrick Zammit, President EMEA and APJ at
Tech Data. 

Tech Data knew they had to provide a foundation of operational excellence that
would empower their partners, not just today but in the long term, by helping
them take advantage of the many profound shifts impacting the IT industry right
now.

“Our role is really to connect everything. So we need to be able to address the
changes that are happening. The software, which used to fly through our
warehouse in CD-ROMs, is now used through cloud consumption models. From one
quarter to another, you see new things coming through,” says Marco Preda,
Corporate Vice President of Global Business Services.

Tech Data needed a platform that would give them the flexibility required to
quickly embrace new technologies and consumption models. That’s what Anna
Sagarra, Vice President of Operations, Regional Innovation Business Services,
set out to find.

“In distribution, commercial excellence starts with operational excellence.
That’s what Celonis helps us achieve for our vendors, our customers, and for
Tech Data.”
Patrick Zammit
President EMEA and APJ,
Tech Data


“A VERY QUICK DECISION”

“My colleague had seen a process mining demo, and he came into my office saying:
'Anna, I found something that I think you are going to love'", remembers
Sagarra.

Tech Data works with the leading tech suppliers so contacting Celonis — the
market-leader in Process Mining — for a demo was the logical next step. “I still
remember muting the mic during the demo and saying, ‘No, no, no, this cannot be.
How is this possible?’"

After a three-month proof of concept, Sagarra was ready to present Celonis to
Tech Data’s leadership at an innovation forum. Patrick Zammit recalls: “Anna
presented Celonis to the team and after one hour — including the demo — the team
voted to adopt it. We saw the power of the tool, and how we could take full
advantage of the insights. It was a very quick decision.”


OPTIMIZING PROCURE-TO-PAY, ORDER-TO-CASH AND AFTER-SALES MANAGEMENT

With Celonis in place in May 2020, the Tech Data team was ready to prioritize
where to make the greatest gains in operational excellence. 

Procure-to-Pay, Order-to-Cash and After Sales Management were the clear
frontrunners. Getting comprehensive visibility into those areas helped Tech Data
identify the improvement opportunities that would have the most immediate impact
on the business — enabling them to ensure customer satisfaction by reducing
cycle times while also cutting down on operational costs. 

“We are recording 40 million transactions inside Celonis. That’s a lot, so it’s
critical to be able to visualize this for the organization, so they can see all
the dimensions of all the transactions in each moment,” says Sagarra. “Now we
can visualize data at the vendor and the SKU level, which is bringing a lot of
value to the organization.”

Tech Data can zero in on where specific units are in a process, or how a
specific vendor is performing, for instance. They are using these insights to
improve the accuracy of order ETAs — helping them ensure customers get their
orders on time, and to compare vendor performance against declared ETAs. This
means better-informed procurement decisions in the future. 

“Using Celonis has given teams at all levels in the organization the capability
to see a new reality of the company based on facts. Based on data. Based on true
things that are happening every day.”
Marco Preda
Corporate Vice President Global Business Services,
Tech Data

“Another challenge Celonis supports us with is understanding stock availability
for our customers,” explains Iulia Cioclea, Data Analyst. “Right now we have an
analysis that gives us an overview of our aged stock that is reserved using a
wide range of delivery blocks.” 

Using Celonis, the team discovered 10% of stock was aging in place due to
‘improper holds’ — with tens to hundreds of millions of dollars’ worth of
inventory on hold for customers. This less-than-ideal inventory situation was
having an impact on working capital, as well as disrupting Procurement and Order
Management processes.

Combining intelligence with automated action, Tech Data is able to address these
issues and deliver on their commitment to commercial excellence through
operational excellence. “We want to take this analysis one step further by
setting up an action flow that will send us notifications when we reserve stock
for more than a certain number of days,” says Cioclea.

In another analysis, Tech Data discovered that among the millions of
transactions it processes per year, around 30% of the purchase orders were
subject to price changes or cancellation. This caused delays and required
additional labor hours for PO reworking. Using Celonis, the team was able to
identify the problem and reduce their price change ratio by 27% in six months.
In the longer term, this contributed to an overall 57% reduction in P2P cycle
time in just a year.

Tech Data continues to uncover additional opportunities with Celonis. “I'm
particularly excited about one of our recent analyses that is helping us to
detect the amounts that we over-credit to our customers. The potential of this
analysis is huge as initial estimations show that we could potentially recover
between €300,000 and €500,000 per year,” says Cioclea.


RESULTS

57%
reduction in Procure-to-Pay total cycle time within a year
27%
reduction in price change ratio in 6 months
20%
increase in overall automation rate within a year
95%
automated invoice processing achieved
4M
Purchase Order items visualized
“The beauty of it is that our business leaders are now telling me which
processes they would like to see in the future because they see the value
already.”
Anna Sagarra
Vice President of Operations, Regional Innovation Business Services,
Tech Data


PUSHING THE LIMITS OF END-TO-END OPTIMIZATION

Looking ahead, Tech Data has further applications of process mining and the EMS
in mind. “One of the most valuable aspects of Celonis that we want to explore in
the near future is related to its capability of predicting future outcomes based
on current and historical data. As an initial candidate we are thinking about
vendors' ETAs — trying to predict the likely ETA before the vendors provide them
to us,” says Cioclea. In an industry where the smallest of margins — cost, lead
times, stock availability, not to mention customer satisfaction — can unlock
critical competitive advantage, this kind of intelligence will help Tech Data to
maintain the edge. 

For Patrick Zammit, the future potential of Celonis extends beyond the confines
of Tech Data. If vendors and partners are also using the technology to share
more accurate data around payables and delivery dates, the impact for Tech Data
will be exponential. “Today, when we look at our processes end-to-end, it starts
and it ends at the borders of Tech Data; but in fact, what we are seeing is the
true opportunity in that supply chain is to push the boundaries to our vendors
and to our partners. And in fact we start seeing some of them adopting Celonis.
The partnership is very important because the more vendors and partners adopt
Celonis, the better it will be for us because we will truly be able to optimize
our processes end-to-end.”




READY TO START YOUR OWN JOURNEY?

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