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 * Technologies
   * Artificial Intelligence
   * Augmented and Virtual Reality
   * Big Data
   * BYOD
   * Cloud
   * Data Analytics
   * Fintech
   * High Performance Computing
   * Internet of Things
   * Machine to Machine
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   * Telecom
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   * Clinical genomics
   * Clinical Trial Management System (CTMS)
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   * Data Center
   * Enterprise Resource Planning
   * Enterprise Risk Management
   * Food Packaging
   * GRC (Government, Risk & Compliance)
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ONVISOURCE – INTELLIGENT AUTOMATION EVERYWHERE IN YOUR ENTERPRISE



OnviSource delivers Intelligent Automation (IA) software and cloud solutions
powered by its Hyperautomation platform that consists of AI, Analytics, RPA and
BPA technologies. It is a progressive company that provides businesses with
highly affordable success solutions for their entire customer service and
business process management.

OnviSource’s IA solutions address the growing demands in improving the workforce
performance, optimizing the operation of contact and fulfillment centers,
increasing customer satisfaction, and improving business productivity, revenues,
cost reductions and business intel.

Such growing demands have instigated 4 major and impactful trends in the Robotic
Process Automation (RPA) arena, including unification of RPA with Business
Process Management (BPM), cognitive automation, democratization, and powering
workforce optimization and customer experience management with RPA/BPA.

Conventional RPA technologies are inadequate when it comes to responding to
markets’ growing demands and in performing more complex and sophisticated
automation applications. Through Hyperautomation; however, one can combine the
power of Artificial Intelligence, analytics, and unified RPA and BPA to deliver
cognitive automation for both workflows and end-to-end business processes.

> “Democratization of RPA, making it available, affordable and applicable to
> companies and applications of all sizes; as well as adding the BPM to automate
> end-to-end processes are new trends impacting the RPA arena,” stated Ray
> Naeini, Chairman & CEO of OnviSource.

As such trends are on the rise, OnviSource strives to extend its innovative
solutions to organizations in need of end-to-end automation. Through its
cutting-edge technology and unique customer programs, OnviSource empowers
companies to realize significant improvement and operate more efficiently across
the enterprise as they embrace the Digital Transformation.

The affordability and customization of RPA had often been a major barrier to
adaptation by companies across the globe. To fill the void, OnviSource had
implemented a “democratization” strategy to offer some of the lowest prices in
the market with a range of flexible price models. Furthermore, OnviSource offers
flexible options for delivery of its solutions as software, cloud services or
any combination.

> RPA often requires access to existing customer systems, including those of 3rd
> party vendors and some home-grown ones as well.  In the words of Ray Naeini,
> “A vendor’s flexibility and agility to cost-effectively deliver proper
> interfaces and integrations to customers’ existing infrastructure is an
> important factor in making the RPA solution work for customers’ specific
> needs.”

This is a mantra OnviSource lives by as they seek to develop solutions that are
better oriented towards their customers and their specific problems. This is a
concern that they address by offering pre-and-post sale programs such as free
consultation, free proofs of concept and demonstration of ROIs, and free
hands-on operational assistance.

Companies can now leave it to RPA to automate repetitive and often mundane tasks
such that they can now upskill their employees and train them to move up in
their careers. OnviSource offers proprietary products and services, including
Orchestra™ in the Robotic Process Automation space.

Orchestra™ is a fully featured cognitive automation ecosystem consisting of
automation administration, design studios for RPA and BPM; as well as a flexible
bot execution environment on desktop or servers, and containerized or
distributed.

Moreover, it allows for automation, bot operation continuity management
utilizing advanced exception handling, error detection/correction, and more.
Finally, the company delivers its solutions with a guarantee-to-work towards the
customers’ specific problems and ROIs.

OnviSource has helped its clients and partners overcome hurdles as they attained
the desired results through their innovative solutions. Listed below are two
case studies in which OnviSource proved its potential in the field of RPA.

 * T-Mobile – End-to-End Customer Journey Solution: Its deployment to a division
   of T-Mobile, called Metro by T-Mobile, had been a true success story in
   “Intelligent Automation”. Its solutions offer Intelligent Call Routing (ICR)
   employed before service, automated customer interaction analytics used during
   service, and automated and analytics-driven customer surveys conducted after
   service.  Using these solutions, Metro by T-Mobile covers over 18 million
   subscribers and supports 4 BPOs with 7 contact center sites housing several
   thousand agents.
 * Proztec – End-to-End Invoice Processing: Through their partner, Proztec,
   OnviSource has automated the invoice processing for a large dairy company,
   processing thousands of invoices and automating all tasks from receiving the
   invoices to placing them in the customer’s SAP system.



With a vision of delivering intelligent automation everywhere in an enterprise
and a mission of making its intelligent automation work for companies of all
sizes, OnviSource aspires to create a positive difference with intelligently
automated technologies, IA solutions, affordable pricing, and guarantees.

OnviSource seeks to constantly upgrade itself as it continually expands its AI
technology to address more analytics and cognitive automation. The company also
looks to expand its pre-packaged and vertical automation applications in BFSI,
healthcare, and other major industries.

It is also working to continue its expansion through key partnerships and the
pursuit to acquire small or startup companies with unique AI and automation
technologies to augment the performance of its platform and leave an indelible
mark in the realm of RPA.

> OnviSource and its employees abide by an unwavering value system and operate
> in a true extended family environment. Mr. Naeini expressed his gratitude for
> his employees by saying, “Our employees did an amazing job enduring the
> COVID-19 crisis, emerging from it stronger than before while helping to
> establish a robust platform for our growth. I am truly honored and proud to be
> part of OnviSource.”

The enterprise tech world is evolving with newer ambitions. While the wings of
innovation are spreading to newer skies, the technologists are finding it hard
to play catch-up and are making sure they are in tune with the technology
juggernaut. CIOCoverage aims to bridge this very gap that exists between the
tech-savvy where he rests, in the very heart of it. Awakening a keen insight in
you to move along the flow, CIOCoverage works to make the entrepreneurs,
versatile to the sturdy technological influences.


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