www.asurion.com Open in urlscan Pro
18.66.97.60  Public Scan

Form analysis
0 forms found in the DOM

Text Content

Skip to main content


AT&T customers—not enrolled in device protection or have other devices you would
like to protect?

From July 15 through August 31, 2023, you can sign up for device protection even
if you’ve had your device for more than 30 days. Restrictions apply.

Enroll now


START, MANAGE, OR TRACK YOUR AT&T CLAIM.

ENGLISH : ESPAÑOL

Get started


HOW OUR AT&T PROTECT ADVANTAGE CLAIMS PROCESS WORKS


1. SUBMIT YOUR CLAIM

We'll ask a few questions to find out what is wrong with your device.Start a
claim


2. FULFILLMENT OPTIONS

Based on what's wrong, we'll give you repair or replacement options to choose
from.


3. TRACK YOUR CLAIM

You will receive your replacement device as soon as the next day.1Track a claim




WHAT’S MY ESTIMATED DEDUCTIBLE OR CLAIM SERVICE FEE AND SCREEN REPAIR
ELIGIBILITY?

Estimates are based on the chosen device and AT&T protection plan.

Start typing device make or model
When autocomplete results are available use up and down arrows to review and
enter to select. Touch device users, explore by touch or with swipe gestures.
Mobile Number
Zip Code

Check your deductible




NEED TO UPLOAD CLAIM DOCUMENTS?

PROVIDING DOCUMENTATION HELPS PREVENT FALSE CLAIMS BEING PROCESSED ON YOUR
ACCOUNT. IF WE’VE REQUESTED DOCUMENTATION FOR YOUR CLAIM, YOU CAN UPLOAD IT
HERE.

Complete documentation


CLAIM STATUS

Track a claim as it moves through the process.Start Tracking


COVERAGE DETAILS


VIEW COMPLETE TERMS AND CONDITIONS OF COVERAGE.FOR AT&T CUSTOMERSFOR LIBERTY
CUSTOMERS


PLAN FEATURES


ACCESS ALL THE PROTECTION AND SUPPORT SERVICES THAT COME WITH YOUR PLAN.ENROLL
NOW





When will I get my replacement?Claim completedDelivery dayBefore 6pm ET on
Monday–FridayNext dayBefore 3pm ET SaturdayMondayBefore 3pm ET SundayTuesday

If you have AT&T Protech Advantage, you may be eligible for same-day delivery
and set up if you complete your claim before 4pm local time. Eligibility is
determined during the claim process.

Shipping cost is included for all replacement devices.


Track a claim


FREQUENTLY ASKED QUESTIONS


HOW DO I FIND OR FILE MY DOCUMENTS?


LOST OR STOLEN PHONE?


HOMETECH PROTECTION CLAIMS


IS YOUR PHONE SCREEN CRACKED?


VIEW TERMS AND CONDITIONS


HOW DO I GET MY EXACT DEDUCTIBLE COST?


Asurion is trusted by 300 million worldwide.



1 Claims fulfilled with a replacement device and approved by 6 p.m. ET will be
shipped and, in most cases, delivered the next day. Deliveries to Alaska,
Hawaii, Puerto Rico and U.S. Virgin Islands cannot be shipped for next-day
delivery. Claims may be fulfilled with new or AT&T Certified Restored equipment,
which is previously opened, and/or used (which may be refurbished or
remanufactured, and may contain original or non-original replacement parts) of
the same model or other models of like kind and quality. See
att.com/certifiedrestored for details on these devices. Colors, features and
accessory compatibility are not guaranteed.



2 Deductible applies. Limited to eligible devices in select areas. Newly
launched devices models may not be eligible for repair. Visit
asurion.com/claims/att or call 888-562-8662 to check current eligibility. Same
day repair option depends upon claim approval time and technician availability.
Repairs are performed by an Asurion-certified technician and come with a
12-month warranty. Repairs may use new or refurbished parts; may contain
original or non-original manufacturer parts; and may void the manufacturer
warranty. Some colors of eligible devices are not covered. Eligible devices and
available areas are both subject to change any time.



3 If an eligible wireless device powers on and the battery fails to maintain an
adequate charge after diagnostic testing, we will repair the eligible wireless
device by replacing the battery during the extended warranty period, for as long
as you are enrolled in the program. Limited to eligible devices in select areas.
Newly launched devices models may not be eligible for repair. Visit
phoneclaim.com/att or call 888-562-8662 to check current eligibility. Same day
repair option depends upon claim approval time and technician availability.
Repairs are performed by an Asurion-certified technician and come with a
12-month warranty. Repairs may use new or refurbished parts; may contain
original or non-original manufacturer parts; and may void the manufacturer
warranty. Some colors of eligible devices are not covered. Eligible devices and
available areas are both subject to change any time.


 * Terms of Use
 * Privacy Policy
 * Contact Us
 * © Asurion 2023



Disclaimer

AT&T Mobile Insurance, and the insurance component of AT&T Protect Advantage for
1, AT&T Protect Advantage for Business for 1, AT&T Protect Advantage for 4, and
AT&T Protect Advantage for Business for 4 is underwritten by Continental
Casualty Company, a CNA company (CNA), and administered by Asurion Protection
Services, LLC (in Iowa, Lic. #1001002300, in California, Asurion Protection
Services Insurance Agency, LLC, CA Lic. #0D63161, in Puerto Rico, Asurion
Protection Services of Puerto Rico, Inc.), a licensed agent of CNA.

--------------------------------------------------------------------------------

Asurion® is the property of Asurion, LLC. All rights reserved. Apple® and
iPhone® are registered trademarks of Apple Inc. All other trademarks, service
marks, and product brands that appear on this website are not owned by Asurion
and are the property of their respective owners. Asurion is not affiliated with,
sponsored by, or endorsed by Apple or any of the respective owners of the other
trademarks, service marks and/or product brands cited herein.

© Asurion 1992–2023. All Rights Reserved.





We use cookies on our website to ensure a good user experience and for other
purposes, including analytics, site functionality, and targeting cookies, which
may also be used in our marketing efforts. Click the "Accept All Cookies" button
to agree to the use of cookies, or click "Cookie Settings" to manage your
preferences.

Reject All Accept All Cookies
Cookie Settings




ASURION PRIVACY PREFERENCE CENTER

When you visit our website, we store cookies on your browser to collect
information. The information collected might relate to you, your preferences or
your device, and is mostly used to make the site work as you expect it to and
provide a more personalised web experience. Select the different category
headings to find out more and change our default settings according to your
preference. Please note that Strictly Necessary cookies are deployed to ensure
the proper functioning of our website (e.g., prompting the cookie banner and
remembering your settings) are used by default as permitted by law. However, you
must opt-in to receive cookies in the other categories. For more information
about the first- and third-party cookies used on our website, please review our
Privacy Policy
Allow All


MANAGE CONSENT PREFERENCES

STRICTLY NECESSARY COOKIES

These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually set in response to actions you take that
amount to a request for services, such as setting your cookie privacy
preferences or filling in forms. You can set your browser to block or alert you
to these cookies but doing so means some parts of our site may not function.

FUNCTIONAL COOKIES

Functional Cookies

These cookies enable the website to provide enhanced functionality and
personalization. They may be set by us or by third-party providers whose
services we have added to our site. If you do not allow these cookies on your
browser, then some or all of these services may not function properly.

PERFORMANCE COOKIES

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They may be set by us or by third-party
providers to help us understand which pages are the most or least popular and
see how visitors navigate our site. All information these cookies collect is
aggregated, meaning we do not see how you personally are navigating our site. If
you do not allow these cookies on your browser, we will not be able to monitor
our site’s performance as effectively.

TARGETING COOKIES

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant ads on other sites. They are based on uniquely identifying your browser
and device. If you do not allow these cookies, you will experience less targeted
advertising. You may need to renew this choice each time you clear your cookies
or use a new browser or device.

Back Button


BACK



Search Icon
Filter Icon

Clear
checkbox label label
Apply Cancel
Consent Leg.Interest
checkbox label label
checkbox label label
checkbox label label

Reject All Confirm My Choices



ASURION PRIVACY PREFERENCE CENTER

When you visit our website, we store cookies on your browser to collect
information. The information collected might relate to you, your preferences or
your device, and is mostly used to make the site work as you expect it to and
provide a more personalised web experience. Select the different category
headings to find out more and change our default settings according to your
preference. Please note that Strictly Necessary cookies are deployed to ensure
the proper functioning of our website (e.g., prompting the cookie banner and
remembering your settings) are used by default as permitted by law. However, you
must opt-in to receive cookies in the other categories. For more information
about the first- and third-party cookies used on our website, please review our
Privacy Policy
Allow All


MANAGE CONSENT PREFERENCES

STRICTLY NECESSARY COOKIES

These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually set in response to actions you take that
amount to a request for services, such as setting your cookie privacy
preferences or filling in forms. You can set your browser to block or alert you
to these cookies but doing so means some parts of our site may not function.

FUNCTIONAL COOKIES

Functional Cookies

These cookies enable the website to provide enhanced functionality and
personalization. They may be set by us or by third-party providers whose
services we have added to our site. If you do not allow these cookies on your
browser, then some or all of these services may not function properly.

PERFORMANCE COOKIES

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They may be set by us or by third-party
providers to help us understand which pages are the most or least popular and
see how visitors navigate our site. All information these cookies collect is
aggregated, meaning we do not see how you personally are navigating our site. If
you do not allow these cookies on your browser, we will not be able to monitor
our site’s performance as effectively.

TARGETING COOKIES

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant ads on other sites. They are based on uniquely identifying your browser
and device. If you do not allow these cookies, you will experience less targeted
advertising. You may need to renew this choice each time you clear your cookies
or use a new browser or device.

Back Button


BACK



Search Icon
Filter Icon

Clear
checkbox label label
Apply Cancel
Consent Leg.Interest
checkbox label label
checkbox label label
checkbox label label

Reject All Confirm My Choices



ASURION PRIVACY PREFERENCE CENTER

When you visit our website, we store cookies on your browser to collect
information. The information collected might relate to you, your preferences or
your device, and is mostly used to make the site work as you expect it to and
provide a more personalised web experience. Select the different category
headings to find out more and change our default settings according to your
preference. Please note that Strictly Necessary cookies are deployed to ensure
the proper functioning of our website (e.g., prompting the cookie banner and
remembering your settings) are used by default as permitted by law. However, you
must opt-in to receive cookies in the other categories. For more information
about the first- and third-party cookies used on our website, please review our
Privacy Policy
Allow All


MANAGE CONSENT PREFERENCES

STRICTLY NECESSARY COOKIES

These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually set in response to actions you take that
amount to a request for services, such as setting your cookie privacy
preferences or filling in forms. You can set your browser to block or alert you
to these cookies but doing so means some parts of our site may not function.

FUNCTIONAL COOKIES

Functional Cookies

These cookies enable the website to provide enhanced functionality and
personalization. They may be set by us or by third-party providers whose
services we have added to our site. If you do not allow these cookies on your
browser, then some or all of these services may not function properly.

PERFORMANCE COOKIES

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They may be set by us or by third-party
providers to help us understand which pages are the most or least popular and
see how visitors navigate our site. All information these cookies collect is
aggregated, meaning we do not see how you personally are navigating our site. If
you do not allow these cookies on your browser, we will not be able to monitor
our site’s performance as effectively.

TARGETING COOKIES

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant ads on other sites. They are based on uniquely identifying your browser
and device. If you do not allow these cookies, you will experience less targeted
advertising. You may need to renew this choice each time you clear your cookies
or use a new browser or device.

Back Button


BACK



Search Icon
Filter Icon

Clear
checkbox label label
Apply Cancel
Consent Leg.Interest
checkbox label label
checkbox label label
checkbox label label

Reject All Confirm My Choices