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About ACXPA >
Memberships >
Advisory Boards >

More than just an association, the Australian Customer Experience Professionals
Association is building a community of like-minded professionals to create
better customer, business and career outcomes that benefit the entire industry. 




AUSTRALIAN CUSTOMER EXPERIENCE PROFESSIONALS ASSOCIATION

Empowering Australian businesses to deliver better business and employee
outcomes by actively focussing on their customer experience.  


WHY JOIN ACXPA?

Our aim is to ensure we deliver all members real value to help develop their
skills, build their professional network and access support as needed as well as
take a leading role in promoting our industry to the broader business community
and advocating for greater industry recognition and support from all layers of
government.


CONNECTING ALL CUSTOMER TOUCHPOINTS

We connect Contact Centres, Customer Service, Customer Experience (CX), Employee
Experience (EX) and Digital Experience because we all need to work together to
create better customer, career and business outcomes. No more silos!


REGULAR EVENTS

We work in a fast-moving industry so why wait for an annual conference to learn
‘best-practice’?  We have a monthly members-only symposium and regular local
events like site tours and in-person networking events organised by our State
Advisory Boards to keep you ahead of the trends and help you build your local
network.




VENDOR FREE CONTENT

From the monthly live symposiums featuring local and international industry
leaders, expert articles, the CX Matters Podcasts and vlogs, guides, industry
glossary, templates, calculators and more – all our content is designed to
educate, inform and inspire, not sell.


POWERFUL MEMBERS DIRECTORY

Our purpose-built Members Directory has powerful search filters to make it
easier to find, connect and message directly with other members. Find
individuals by state, function, technology use, size of operations, business
sector, job title, contact channels and lots more.


PROMOTING AUSTRALIAN BUSINESSES WHO INVEST IN THEIR CX

We’ve built a Business Directory that showcases ACXPA members investing in their
customer experience with built-in search filters that enable customers to search
and connect to our business members using attributes that are important to them
including Australian Based contact centres, support policies, available contact
channels, hours of customer support and more.


PASSIONATE AND AGILE

Our industry Advisory Boards are made up of volunteer members who are passionate
about making a change in our industry and are committed to helping shape and
support our growth. We are also free of complicated constitutions, politics and
bureaucracy enabling us to stay agile and be accountable for delivering real
value.




ACCESS HELP WHEN YOU NEED IT

The purpose-built Member Support Forums and Private Groups enable you to access
the power of the ACXPA community to help you solve challenges, provide
suggestions, benchmark data and more.  It’s like having access to industry
consultants all year, without the expense!


TOOLS TO HELP YOU SUCCEED

We’ve got a range of free and premium downloads including call centre
calculators, job templates, quizzes, journey maps and other practical tools all
designed to help save you time and help you succeed in your role.


MODERN MESSAGING

Build your professional network right here on the ACXPA platform. Connect with
other members, ‘follow’ people you admire,  message members directly (if they’ve
accepted your friend request), view other members’ profiles and more. It’s like
LinkedIn and Twitter combined without the spam and only with other industry
professionals!


REAL VALUE

If you’ve ever wondered what value you get from being a member of an association
you won’t be left wondering with ACXPA. We provide genuine, measurable benefits
that are designed to assist and support members, not sell to them and we’re
comfortable in being accountable for the value we provide each when renewing
your membership.


SUPPLIER DIRECTORY

An easy to use Supplier Directory that makes it easy to find industry suppliers
for contact centre technology, CX and contact centre consultants, contact centre
outsourcers, data and analytics suppliers, voice of the customer services and
lots more.


WE KNOW HOW TO SHOUT!

Not much has changed in the past 30 years so we need to step it up! ACXPA will
be engaging with the wider business community to showcase our diverse skillsets,
demonstrating how great service can increase efficiency and profitability for
businesses, highlighting the fantastic career opportunities we offer and proving
unequivocally that we have the skills to transform any business through better
customer experiences.



OUR LATEST ARTICLES

All our articles are written by real people designed to educate, inform and
inspire without any sales pitches!

WHAT IS A CUSTOMER COMMUNITY?

Keeping up with evolving needs and expectations of customers is a challenge –
customer communities can help organisations keep a finger on the pulse.



Read more


2022 AUSTRALIAN CONTACT CENTRES BEST PRACTICE REPORT

View key stats, KPIs, benchmarking data and more in the free 2022 Australian
Contact Centres Best Practice report – the largest in Australia.



Read more


DEALING WITH ANGER AND ABUSE IN CUSTOMER SERVICE TODAY

Bruises and black eyes? Have the stakes been raised in dealing with anger and
abuse in customer service today? Why stress is causing issues for us all.



Read more


HOW TO MANAGE ANGRY CUSTOMERS

If you work in a call centre or customer service role, these expert tips will
help teach you how to manage angry customers and get the conversation back on
track using the HEAT model.



Read more




ACXPA INDUSTRY ADVISORY BOARDS

The ACXPA Industry Advisory Boards consist of members who are passionate about
our industry and are committed to investing their time, energy and experience
into ensuring the Australian Customer Experience Professionals Association
achieves its vision and provides maximum value to our members.

National Advisory BoardView Members >>

The ACXPA National Advisory Board provides leadership and guidance to help shape
our industry consisting of experienced leaders with decades of experience and a
shared passion to make a difference.

Practitioner Advisory BoardsView Boards >>

The ACXPA Practitioner Advisory Boards provide a cross-section of practicing
professionals aligned to key functions and roles to ensure ACXPA is providing
the resources, leadership and support to those actively working in the industry.

State Advisory BoardsView Members >>

The ACXPA State Advisory Boards provide local representation for events, site
tours, networking functions etc and ensure there is a local voice that helps
shape and drive the industry at a national level.

Adam Spence National Advisory Board Member
Jaquie Scammell National Advisory Board Member
David Stone National Advisory Board Member
Justin Tippett ACXPA Chief Executive Officer
Deanne Martin National Advisory Board Member
Derek Finch National Advisory Board Member
James Witcombe National Advisory Board Member
Luke Jamieson National Advisory Board Member
Lee Scales National Advisory Board Member
Matthew Dew ACXPA South Australia Chair
Sean McGinn ACXPA Victoria Chair & CX Advisory Board Member
Dustin Laidsaar National Advisory Board Member
Simon Blair National Advisory Board Member


ACXPA MEMBERSHIPS

The Australian Customer Experience Professionals Association provides support
for new employees through to seasoned executives with memberships available for
Individuals, Businesses & Teams, and Vendors. Click on the tabs to learn more.


INDIVIDUAL MEMBERSHIPS

Gain access to powerful tools to increase your skills and expand your
professional network.

View prices and options >

An ACXPA Individual Membership unlocks a range of powerful benefits to help
expand your knowledge and build your professional network.

From exclusive live symposiums to learn best practices from a range of industry
experts and leaders, member support forums to get help from the ACXPA community,
Private Groups to liaise with members in similar roles and functions,  a
powerful Members Directory to help you build your professional network,  a range
of resources to help you excel in your role, discounts across a wide range of
events, training courses, resources and more.

ACXPA Individual Memberships start at just $197 AUD for 12-months making it an
affordable way to accelerate your career.

View Individual Memberships >



BUSINESS/TEAMS MEMBERSHIPS

Perfect for contact centres, customer support teams, admin/office teams and
more!

View prices and options >

An ACXPA Business/Teams Membership can save you up to 82% off the price of
individual memberships making it a cost-effective way to provide ACXPA
memberships to your nominated employees.

Your employees will then have access to all the ACXPA benefits from Support
Forums, Private Groups, a range of templates and tools to download,  monthly
live symposiums, discounted events and training plus lots more!

Your business will also be added to the ACXPA Business Directory to acknowledge
your business’s commitment to providing a great customer experience and it will
also help your business attract new customers through the use of powerful search
filters that will connect customers directly to your business.

View Business & Teams Membership options >



VENDOR MEMBERSHIPS

Designed for suppliers of industry products and services to help grow your
business.

View prices and options >

An ACXPA Vendor Membership provides you with a range of benefits to help promote
and grow your business.

Your business will be added to the official ACXPA Supplier Directory to help
generate leads and you’ll also be able to submit Press Releases and promote your
upcoming events (e.g. webinars, conferences, networking events, etc.) on the
Industry Events Calendar.

And your nominated employees will also benefit! They’ll be provided with an
individual ACXPA membership that enables them to engage with the ACXPA
community, submit articles and contribute to the ACXPA Support Forums that helps
build trust and raise awareness of your brand.

View Vendor Membership options >

The Australian Customer Experience Professionals Association (ACXPA)

Bringing contact centres, customer service, digital experience, employee
experience and customer experience professionals together from all industry
sectors to collectively learn, share and inspire our industry to deliver
measurable customer, employee and business benefits.


AUSTRALIAN CUSTOMER EXPERIENCE PROFESSIONALS ASSOCIATION MEMBER BENEFITS:


EXPERT CONTENT

Access premium articles, tools, templates, and guides without the sales pitches
written by local and global experts to fast-track your learning and help you
excel in your role.




INDUSTRY BEST-PRACTICE

Live monthly symposiums to hear directly from local and international experts
sharing best-practice tips, thought leadership, insights and knowledge to
fast-track learnings.




LOCAL EVENTS & TOURS

Regular local events including site tours, networking events and more to help
you learn directly from your peers and to help you build a local network of
fellow industry professionals.


MEMBER DIRECTORY

Modern online member directory with powerful search filters to easily search,
connect and message other members to build professional networks, share
knowledge, benchmark and more.




SUPPORT FORUMS & GROUPS

Ask questions, share data, benchmark and connect with other like-minded members
in our online support forums and private groups.




ACXPA AWARDS

A new premium awards program to recognise industry excellence for individuals,
businesses and vendors designed and judged by proven industry experts.




TRAINING & WORKSHOPS

Receive exclusive discounts to premium training courses for employees, team
leaders, managers, specialists and executives both online and onsite.




NETWORKING

Build your professional network with exclusive in-person events and site tours
and online through our purpose-built membership platform.








ACXPA PLATINUM SPONSORS




ACXPA GOLD SPONSORS



ACXPA SILVER SPONSORS



ACXPA BRONZE SPONSORS



ABOUT ACXPA

The Australian Customer Experience Professionals Association (ACXPA) is a new
industry association that connects contact centres, customer experience, digital
experience, customer service and employee experience professionals in Australia
to create better customer, business, career and industry outcomes.

We provide industry resources, support and advocacy to help employees working at
all levels across all industry sectors to improve their skills and build their
professional network, all without the constant sales pitches from vendors!

Learn more about ACXPA >

ARTICLE CATEGORIES

Contact Centres >

Customer Experience >

Customer Service >

Digital Service & CX >

Employee Experience >

Industry Information >

Industry Quizzes >

CX Matters Podcast >

INDUSTRY SUPPLIERS

Search a list of businesses that provide products and services related to
contact centres, call centre technology, voice of the customer solutions,
consulting, telemarking lists and lots more. 

Search the Supplier Directory >

Are you searching specifically for Contact Centre Outsourcers, Customer
Experience (CX) or Contact Centre Consultants or looking to purchase contact
centre technology? 

Try the free CX Connect Service >

RECENTS ARTICLES

 * What is a customer community?
 * 2022 Australian Contact Centres Best Practice report
 * Dealing with anger and abuse in customer service today
 * How to Manage Angry Customers
 * Why launch ACXPA and why now?
 * Empathy Statements for Customer Service
 * Outsourcing to an Australian Contact Centre

Copyright © 2022 | Australian Customer Experience Professionals Association
(ACXPA) | Phone: +61 1800 0ACXPA or +61 39492 2871 | Website Terms of Use



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